Employment: Full Time
Key Responsibilites:• Assist in identification and resolution for a problem involving a program, machine, data or system software.• Installation of new pc’s, Tablet pc’s, configure smart phones for users, install software and configure QFCA specific soft wares.• Assist with problem resolution and coordinating problem solving with staff• To proactively provide information to users on progress of outstanding support calls.• Liaise with colleagues in the ITC team to ensure continuity of service for all users.• Respond to common enquiries or complaints from customers, management, or members of the ITC team according to design policies and procedures.• Provide Weekly reports to the Management on the status of the calls/work completed and reason for any pending calls• Responsible for end user workstation relocation• Assist in new setup and making sure their IT needs are fulfilled as per the agreed SLA• Asset Tracking and Inventory registerOperating Environment, Framework and Boundaries:• Operates within a structured environment reporting to IT Manager or his designated staff.• Works according to established policies, procedures and ITC guidelines.• Completed assignments or reports are generally reviewed by manager/supervisor.• Works and Operates as part of the ITC team within a multinational, multicultural environment having a high level of positive interaction with clients and employees of a wide variety of backgrounds.• Operates within objectives and internal policies to achieve goals and targets.• Handles safeguards private/ confidential information.Communications and Working Relationships:• Frequent communication with IT manager or his designated staff to discuss work objectives.• Frequent communication with IT Dept. employees to follow up on work deliverables.• Communicate with vendors or 3rd party support for calls assigned by the head of line managerProblem Solving/Complexity:• Performs assigned duties in accordance with defined standards, policies and procedures given the flexibility to define own working methods and procedures.• Strong problem solving and research skills.• Ease users by offering them alternate solutions until a permanent fix is agreed with the second level supportDecision Making, Authority and Responsibility:• Works under supervision and direction from manager. In accordance with defined standards, policies and procedures; however, excepted to use initiative under certain circumstances;• Strong organizational skills, Ability to establish and maintain effective working relationships with managers and employees.
Education, Knowledge/Skills and Experience:• Degree in IT related field.• Should have 5+ years of experience working with Government Bodies, Multinational and multicultural organizations in the same manner• 7+ years of proven experience in IT operations which must include MS office products, operating system environment, printers and different help desk software’s• Excellent verbal and written communication skills.• Entry level Knowledge of MS CRM 365• Gain skill and confidence in thinking quickly under pressure.• Enjoy the thrill of multi-tasking.• Microsoft Certifications recommended• Basic Knowledge of Active directory• Sound knowledge of Laptop encryption and securityWorking Hours:• Normal Operational Hours Sunday-Thursday 8:00am – 5:00pm
A leading Financial Organization in Qatar. More