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    Client Technical Specialist – Data & AI | IBM Middle East

    Employment:

    Full Time

    Introduction Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client’s business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!Your Role and Responsibilities IBM is looking for an experienced OEM focused IA Client Technical Professional to represent IBM Data and AI software in a pre-sales role. An IA CTP is responsible for providing pre-sales technical support and assistance for customers. They will work to understand the customer’s business needs and technical challenges. They deliver high quality solution presentations and demonstrations to clients in response to varying business requirements by utilizing product, technology, industry and business skills. The IA CTP has an understanding of products, offerings and services within their specialty. Additional ResponsibilitiesAn IA CTP will actively seek and identify new sales opportunities. They provide technical sales support which may include : collaboration with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions; lead and deliver Proof of Concepts; develop and deliver customized demonstrations; support critical situations; and answer technical questions. As a member of the sales team, they will be engaged in customer facing activities, be responsible for the technical accuracy of the proposed solution and lead the technical aspects of the sale. Key Attributes- Proven communication and interpersonal skills. – Demonstrated negotiation, problem solving and presentation skills. – Customer focused. – Proven high level of responsibility for given tasks. – Ability to prioritize and work with deadlines. – Ability to be flexible. – Ability to work in both a team environment and independently. – Ability to learn and share knowledge and information.

    Candidate Qualifications- Programming and scripting experience a plus. – Application installation and system administration experience. – Previous experience with Packaged Software and Software Engineering tools. – Proven record of ability to learn new products and technologies. – Ability to articulate the IA solution in relation to the customer’s situation. – Knowledge of the key IA competitors, their strengths and weaknesses, and ability to differentiate IA products. Required Technical and Professional Expertise – You will have at least 2-4 years of hands on & architectural experience including POC/MVPs in one or more of the following areas – IBM Databases – Cloud Pak for Data – Watson Studio, Watson Discovery – Planning Analytics, Cognos Analytics – Big Data Technologies such as Hadoop, Hive, Spark, NiFi etc. mainly on Cloudera Clusters – NoSQL Technologies such as MongoDB, Apache Cassandra (DataStax) – RDBMSs such as PostgreSQL, Enterprise DB

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Spectrum Copy Data Management Support Specialist | IBM Middle East

    Employment:

    Full Time

    Introduction The IBM Spectrum Copy Data Management (CDM) Team is leading the charge in supporting complex integrated storage products end to end. Our team doesn’t stop at the traditional boundaries of component level product. We act as a single interface to our clients to address their storage solution problems related to Spectrum CDM.We require individuals who wish to be challenged technically and feel comfortable working in dynamic, agile environments creating resolutions to problems as they arise. The products we work on are being deployed in a fast, highly scalable storage environments for AI, big data, or cloud. This position involves working with our IBM customers remotely, which are some of the world’s top research, health care and technology providers.The successful applicants will be part of the NA Spectrum Copy Data Management Team, focused on one of the biggest markets on the globe. They will work in a virtual environment working with colleagues around the globe and will be exposed to a different type of technologies. The role provides serious visibility, and the team members interact with development, product quality, client care and account teams.At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Professional. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You can work both individually and as part of a motivated worldwide team to assist IBM customers to perform problem determination on the IBM Spectrum CDM product. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions, and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well-rounded contributor. The challenge in this position is to be able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, Advanced Interactive Executive (AIX), and Windows. Knowledge of cloud, Storage Area Networks (SAN), network protocols, and storage devices is preferred. Hands on experience with storage virtualization is a plus. Candidates must be flexible in schedule and availability. If you are self-motivated and collaborative, join us and prepare to learn. IBM’s client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English: – Putting the time and effort to learn about Spectrum CDM, with the intentions to become a Subject Matter Expert in it. – Responding to client queries and providing remote technical software support in a timely manner. – Maintaining highest client satisfaction and relationships even in severe and pressurized situations. – Interacting with client and IBM functions consistently until problem solution. – Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business. – Employing IBM’s standard support delivery methodologies and tools. – Logging all related activities for each customer query and handling client data securely. – Performing in international software support delivery processes and environments. – Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps). – Identify known defects and fixes to resolve problems. – Provide assistance on supported product known defects for which available corrective service information and program fixes are available. – Identify suspected defects and engage development teams to assist in resolution. – Provide assistance with questions regarding product documentation related to the supported products – Interpret online manuals regarding IBM code and application interfaces. – Collaborate with other support centers and business units to provide seamless problem resolution. – Demonstrate proficiency in the software platform supported by maintaining applicable technical certifications. – Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. – Demonstrate excellent English oral and written communication skills. This is a shift work position. The resource will work in NA time zone shifts in our Egypt office which is based in Smart Village (Currently remote due to Covid and subject to change accordingly). Weekend duty rotation will be required, once appropriate skill levels have been obtained

    Required Technical and Professional Expertise – Fluency in English; written and oral – Bachelor’s degree; Computer Science, Software Engineering, or electrical Engineering. – Knowledge of Operating Systems (UNIX, Linux, Windows); Experienced/Advanced usage preferred but not required. – Knowledge of storage, cloud, Storage Area Networks (SAN), network protocols. – Knowledge of WebSphere, DB2, SAN and Tape drives would also be useful to the candidate. – Basic knowledge of storage devices and peripherals; Experienced/Advanced usage preferred but not required. – Hands on experience with storage virtualization is a plus – Flexibility to work in Shifts (NA time zone shift) and participate in Weekend duty rotation.

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Senior Identity Management ACS Consultant | Oracle

    Employment:

    Full Time

    Our Team Advanced Customer Services (ACS) is looking for experienced Oracle Identity Governance – JAVA developer with hands on experience in JAVA development, integration, and implementation of Oracle Identity and Access Management solutions, utilizing Oracle IDM Suite. These engineers will join Fusion Middleware Global Expertise Center a team that centrally delivers proactive and reactive services for any country across the world. ACS is an organization providing tailored mission critical support services for the full Oracle Product Stack. ACS understands the customer’s needs and helps them to increase availability, improve performance, mitigate risk, and save cost. Your Opportunity We are looking for flexible and open-minded experts, able to work with different technologies, and address complex architectures, on premises, cloud, or Hybrid environments. We look for engineers who can quickly learn and who are willing to work with new and innovative products and solutions, and who are capable to interact and collaborate with people in different teams globally to provide always the best-tailored solution to Oracle customers. ACS offers a professional context where engineers can develop themselves constantly and where they can always be in touch with the most innovative technologies both in on-prem and in cloud environments. Your Responsibilities As an integral part of the FMW Global Expertise Center team, you will be required to: – Develop Oracle Identity Governance custom connectors leveraging Identity Connector Framework (ICF); Integrate OIG with systems not supported by out-of-the-box connectors. – Use of OIG Java APIs and the SCIM (RESTful/JSON based) APIs – Create, customize, and enrich the reconciliation process, leveraging plug-ins, event handlers, and scheduled jobs. – Customize the application instance forms in the Identity Self Service Console – Implement Enterprise applications automated provisioning via RBAC – Implement Enterprise applications manual provisioning via custom SOA workflows – Extend the OIG UI with new functionalities with ADF – Extend Oracle Identity Governance’s user entities with new attributes – Oracle Identity Governance troubleshooting & debugging

    Your Qualifications – Identity Management implementation experience from products such as Oracle Identity Governance, SUN Identity Manager, SailPoint, IBM. – Prior JAVA development experience – senior level; Deep understanding of object-oriented programming concepts. – Experience using Oracle ADF and JDeveloper/Eclipse; Good knowledge of ADF architecture and components – Deep knowledge on key IAM concepts (Identity Lifecycle, Role Based Access Control, Role Analysis, Segregation Of Duties, SOA workflow development, Privileged Account Management, Access Policies, Access Certification, Directory Servers, Federation and SSO) – Development of use cases/test cases, participation in SIT/UAT testing – Design and Implementation experience regarding OIG connector integrations with common target systems like AD, Exchange, Directories, Databases, Web Services and Flat Files. – Experience on OIM integrations with cloud services (E.g.: Oracle, Azure, AWS) for user management and provisioning. Our Ideal Candidate In addition to the technical capabilities, our ideal candidate is a person who could: – Deliver high quality technical results to ACS Customers; – Understand customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution. – Analyze, troubleshoot and solve whenever feasible, the issues the customer may face using Oracle products. – Identify required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience; – Escalate at the right time customer issues to Technical Account Manager where relevant; – Ensure adherence to internal methodology, tools and quality standards; – Actively participate on Services development; – Actively collaborate with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results. Additional Requirements – University Degree – Excellent communication and technical documentation writing skills – Development background will be valued – Fluent English (other additional languages will be also valued) – Availability to travel and work onsite at customers by not less than 50% – Availability to work 24×7

    Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

    Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

    More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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    IT Analyst/Coordinator | AccorHotels

    Employment:

    Full Time

    The Systems Analyst will work to support the daily operations of information technology and telecommunications at The Fairmont Dubai.What is in it for you: – Employee benefit card offering discounted rates in Accor worldwide – Learning programs through our Academies – Opportunity to develop your talent and grow within your property and across the world! – Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: – Organize and implement administrative systems & procedures, and perform necessary support duties – Serve as a principal source of information for the team – Prepare and maintain your department’s records – Support & Maintenance of I.T. infrastructure including telecommunications – Implement technology-related processes, systems and telecommunications – Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies & legal requirements – Responsible for daily backup and restores – Monitor technology and telecom mailbox and ensure call resolutions within the service levels – Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements – Escalate technical issues with LAN administrator – Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards – Consistently offers professional, engaging and friendly service – Perform routine daily clerical functions regarding integrity of computer systems – Other duties as assigned

    Your experience and skills include: – Excellent interpersonal and communication skills – Ability to prioritize work in an environment with multiple interests – Ability to handle complex and confidential information with discretion – Competency using a variety of computer softwares Your team and working environment: At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Fairmont DBI. Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding! Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

    We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

    From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. More

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    Manager, Consumer Protection – Temporary Role | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:This is a key Consumer protection implementation and management role to support the bank in developing, monitoring and tracking adherence to CBUAE Consumer Protection Regulation and Standards. This role would encompass coordination and follow-up regarding changes in System, Policies, SOPs and management frameworks across all business segments and channels in PBG on an ongoing basisPrincipal Accountabilities:Consumer Protection – Implementation- Drive the implementation of Consumer Protection Standard within defined timeframes by UAE Central Bank and meet all required timelines – Track and follow-up with all the stakeholders on gap-assessment and solution in order for compliance to the regulatory standards – Assist in preparation of management action plan and timeline for monitoring and implementation all Groups / Segments.- Support in publishing timely and complete monitoring update pack for senior stakeholders covering all broad aspects of the Consumer Protection Regulation. – Support the implementation plan – covering all products and service areas defined within the Consumer Protection Regulation and Standards- Identify gaps within existing products, policies and process in comparison to the Consumer Protection Standards – engage necessary stakeholders to eliminate Risks to the implementation timelines by mitigation of identified threats during the project as well as in BAU – To provide focused, quality updates in order to support Management to take decisions in the right strategic direction- Assist the Head of Department in conducting the periodic Consumer Protection Steering Committee meetings by preparing latest MIS, obtaining Compliance status, Breaches etcConsumer Protection – Ongoing Compliance:- Support the Head of Customer Engagement in reviewing Policies and Procedures based on Consumer Protection and other regulatory guidelines and/or observations from Internal Audit, Compliance and Regulators etc. – Responsible to take care of ad hoc bank-wide regulatory exercises pertaining to Consumer Protection. – Be a role model for Customer First and other initiatives launched under the leadership of the Chief Customer Officer and Head of Customer Engagement- Assist the business teams and front-end Channels (including Branches), with the objective of resolving procedural and operational issues that may arise at any time pertaining to Consumer Protection.Quality & Control: – Publishing of required project status updates and highlighting key areas of concern in management reviews at various forums including Consumer Protection Steering Committee- Involve in critical analysis of approach and interpretation of CPR for solutions and planning- Ongoing basis, identify weaknesses and implement control checks with support from relevant stakeholders to ensure no deviation from standards prescribed

    Education and Experience – Graduate, preferably with Finance background- At least 12 years of banking experience spanning across business process, products, procedures, operations, compliance, risk and understanding of consumer protection regulation of CBUAE.- Knowledge of the Retail Banking Products, Policies and Services across channels including branches, digital, contact centre and ATM- Strong stakeholder management, communication, drive and interpersonal & negotiation skills required

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    IT Manager – UAE National | TGC Middle East

    Employment:

    Full Time

    As the IT Manager, you would be responsible in overseeing all technology operations and evaluating them according to established goals. Devising and establishing IT policies and systems to support the implementation of strategies set by upper management. Analyzing the business requirements of all departments to determine their technology needs.You would be responsible for managing all the electronic data to maintain the consistency of records throughout the business’ system. You would ensure that the IT assets are updated and utilized. You would be responsible for ensuring that the business is in compliance with all external regulatory authorities and safety-critical element processes and standards. You would lead large IT projects, including the design and deployment of new IT systems and services.You would provide tools and training for your staff to ensure the quality of their performance. You would be responsible for overseeing that the IT security strategy is in line with the internal policies and government regulations. You would recommend improvements and inputs to optimize the technological resources available within the company. You will monitor KPIs and IT budgets to assess technological performance, use stakeholders’ feedback to inform necessary improvements and adjustments to technology and communicate technology strategy to partners and investors.

    To be successful, you will possess at least 7+ years of experience at a managerial level, Bachelor’s degree in IT or related field is a must, knowledge of technological trends to build strategy, ability to conduct technological analyses and research, leadership and organizational abilities, strategic thinking, strong analytical and problem-solving skills.If this opportunity excites you, please send us your details. Please note shortlisted candidates available locally will be contacted.

    TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.

    The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.

    We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals. More

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    Technical Project Manager | RTC-1 Employment Services

    Employment:

    Full Time

    Position Title: Technical Project ManagerEmployment Type: Full TimeSalary: up to 20K AED all-inclusive, depending on experience and qualificationsJob Location: Dubai, UAEAbout the Client:Top retail company in the UAE; also operating across GCC as a one stop shop for high quality global brands at a competitive price.Job Description:Determine scope and status of the ERP project to set deadlines, assign responsibilities and monitor progress for the ERP system within the teamLead the implementation of new ERP and mobile technologies using Magento, Node JS, React and other Frontend Technologies Identify and develop solutions to impediments or bottlenecks that pose a risk to the program success and communicate any trade-offs that may result from these solutions.Develop materials and processes that enable stakeholders to be highly effective, autonomous participantsMap dependencies and relationships between projects, domains, and teams, coordinating work across disparate functions

    Qualifications:Open to Indian nationalsMale, 45 years old and belowAt least 5 years’ experience in technical program/project management managing ecommerce platformsPrevious experience required with ERP systems and mobile technologiesKnowledgeable in Magento, Node JS, React and other Frontend Technologies Strong understanding and experience with AWS Platforms

    RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

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    Java/J2EE Technical Architect (Cloud/IoT) | Adecco

    Employment:

    Full Time

    – Must have 7+ years of relevant technical experience and expertise in Core Java, J2EE, Webservices and Spring framework – Must have knowledge of Azure or AWS platform and tools- Must have experience with Devops practices and CI/CD models of development- Must have hands-on experience in compute, networking, storage, and database Cloud services

    – Must have knowledge of Rest API’s and server less cloud services- Must have experience in developing architecture blueprints and in depth knowledge of Azure or AWS core services- Must have a strong understanding of how to interact with AWS (AWS SDK, AWS API, Command Line Interface, AWS Cloud Formation)

    About the Adecco Group

    The Adecco Group, based in Zurich, Switzerland, is the world’s leading provider of workforce solutions. With more than 33,000 FTE employees and around 5,100 branches in 60 countries and territories around the world, the Adecco Group offers a wide variety of services, connecting approximately 700,000 associates with our clients every day. The services offered fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. The Adecco Group is a Fortune Global 500 company. More