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    Agent Support Manager | Almawarid Group

    Employment: Full Time

    • Provide leadership to the Agent front line support team and back office escalation team, with accountability for ensuring the performance and output of each operational area.• Act as a main point of contact for support and escalations for Agents and customers; supporting a formal disputes/complaints process where Agents/customers are handled within an appropriate and reasonable timeframe.• Analyze escalation volumes and root causes. Meet regularly with Agent Support team to highlight issues with process, performance, tools and stakeholders expectations.• Support the team function to log and resolve all incoming complaints, both verbal and written, against set SLA’s.• Carry out complex investigative reviews across multiple departments and teams in order to identify root cause and solution to complaints; update knowledgebase, FAQ’s frequently to keep customers up to speed to answers to their questions/complaints.• Create and deliver high quality reporting and analysis on team performance and complaints information.• Conduct customer service surveys for Agent feedback for the purpose of continuous improvements in service delivery.• Ongoing communications/feedback with the Agent Network Manager on priority 1 Agent/customer cases and trending inquiries/complaints for enhanced management of Agents.• Build strong working relationships internally and with third-parties in order to discover root causes of complaints and escalations achieving satisfactory dispute resolutions.• Focus on continuous improvement across the department and the Company by reviewing and recommending improvements on all Customer Service and Operational based inquiries.• Develop and keep Agent Banking-related information up to date for Help/FAQ sections.• Schedule trainings (platform and products) for new agents, analyze post-training surveys and make decisions regarding training results.• Execute technical set-up preparations on agent premises during agent onboarding.

    • Bachelor degree in Business Administration or similar area.• Minimum 2 years experience in a Customer Service, Complaints management or QA role is desirable.• Ability to communicate effectively (both written and verbal) and influencing skills are required.• Ability to examine and understand situations to understand the root cause and ultimately develop a successful resolution• Drive to champion improvements and work effectively as part of a team.• Experience of creating reports and data that can be used by Senior Managers to understand the performance and activity of teams.• Knowledge of CRM systems and business processes;• Demonstrated dedication and passion to customer satisfaction, a breadth of business and industry knowledge and the proven ability to work cross-functionally are essential in this role.• Collaborating and leading support teams on fast issue resolution and on customer expectations setting are critical success factors in this position.• Demonstrable understanding of and the ability to work with bank related technologies.• Ability to manage a team and drive the improvement and development of direct reports.• Ability to deal with escalated resolutions to solution and identify ownerships of issues.

    We are a national group formed on the foundations of social responsibility and building the acquired value with hard work and quality of outputs that contribute to creating a fertile production environment for our esteemed customers so that they can present their work in accordance with standards of balanced performance that ensures continuity and reduces the expected risk. More

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    Senior Relationship Manager, Institutional Banking | Commercial Bank of Dubai (CBD)

    Employment: Full Time

    Job Purpose:• Professional management & maintenance of Government Related Entities client relations, growing the GRE book for CBD.• Work done in coordination with team Head and Assistant Relationship Mangers/Relationship Officer.Principal Accountabilities:Work Management:• Manage, maintain and expend a portfolio of GREs.• Ensure risk intake is properly managed, optimizing returns, cross-sell and relationships are cultivated to maximize contributions to CBD in support of the team’s growth targets.• Identify, solicit and acquire new New to Bank clients in line with approved corporate strategies for Assets, Liabilities, Trade and Financial products to meet given sales targets.• Negotiate appropriate credit lines in conformity with the Bank’s underwriting standards and risk adjusted targets after thorough analysis of information necessary for the preparation of a detailed credit proposal, and execution for all kinds of securities (Asset, Shares and Bonds)• Seek credit-mitigating solutions to mitigate risk or improve RoE on client / transaction basis where applicable and have the ability to structure and arrange structured transactions.• Making regular visits to clients for both monitoring and business generation purposes. Such visits to be recorded by way of call reports which are to include all pertinent information in a timely manner.• Conduct account planning with Client Service Team Members & cross selling other products & services including introduction of investment portfolios to corporate clients to ensure multi-product relationship and greater Share of wallet.• Facilitating other lines of business in exploiting business opportunities through referrals.• Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.• Ensure timely and accurate credit administrations through timely completion of annual reviews and regular monitoring of financials, financial covenants and other parameters within the review cycle.• Manage a team of Relationship Officers, set, agree and measure annual targets, provide professional advice, guidance, training & motivation to enhance their potential & capabilities to hold higher responsibilities, and conduct their performance reviews.• Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank.• Comply with and adhere to all relevant regulatory and Central Bank requirements and uphold the highest professional standards.• Keep abreast of developments in the local and regional business environment to spot business opportunities.• Contribute to the planning process in order to develop corporate business strategies.• Develop a strong level of contacts with the relevant target business and financial institutions community.

    Requirements:Education and Experience:• Minimum Bachelor Degree in Economics or Finance or Business Management or Engineering.• 8 – 12 years of experience in Corporate banking with 4-5 years of exposure to Corporate Banking in the UAE, preferably from MNC Banks.• Commercial acumen and ability to prepare plans and strategies are essential.• The ability to forge close relationships with external constituents as a senior representative of the bank

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Client Engagement Project Manager | Healy Consultants Group

    Employment: Full Time

    Your daily tasks will include, but not limited to:• Assisting our multi-national Clients’ with global business set up including:- Company registration and- Corporate bank account opening and- Accounting and tax and- Employee recruitment; the A to Z of business set up• Timely and efficiently completing multiple country engagements; and• Global conference calls & physical meetings with clients.
    Salary:AED 6,000 to 8,000 per month inclusive of fixed allowances.

    Our ideal candidate:• Enjoys project managing multi-national Clients’ engagements over a 4-month period;• Is solution orientated, problem solver, requiring minimal supervision;• Is able to supply quality deliverables to our multi-national Clients’;• Has professional experience of 3 to 5 years with one employer;• Has excellent English written and oral communication skills;• Is Russian or Arabic speaking, reading and writing is a plus;• Detail orientated and good research and planning skills;• Has a business degree from a quality university;• Is disciplined with high professional standards;

    Healy Consultants assists international clients with company incorporation all around the world, global corporate bank account opening, nominee director services, accounting and tax planning services, business advisory services, legal solutions, industry specific expert solutions to support the startup and operation of their businesses.
    Our firm has comprehensive experience in setting up legitimate, tax efficient financial structures and also provide fast solutions (turnkey solutions). Our consultants have extensive knowledge and experience in the registration of offshore companies in Asia and all other international jurisdictions.
    Healy Consultants’ corporate support services, such as virtual office and nominee director/shareholder services, auditing services, international immigration services assist clients to maximise the efficiency of their international business operations. More

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    Insurance Specialist | Howden Insurance Brokers LLC

    Employment: Full Time

    We are looking for an insurance specialist (General Accident Department) for our Abu Dhabi office.The insurance specialist is responsible for ensuring customer satisfaction by offering risk management; guard and guide the client with transparency on insurance products, procedures, regulations, and market trends related to General Accident. The insurance specialist will be in charge of developing existing portfolio and new business opportunity.RESPONSIBILITIES- Perform the Broking Role for new business and existing portfolio of Clients- Develop & consolidate excellent working relationship with new & existing Insurers- Implement the workflow and suggest changes if needed- Offer risk assessment and risk management- Is a referral point, providing appropriate expertise & advice to resolve issues when problems, complaints or queries etc- Ensure accurate information of policy documents & process orders, forms, applications and requests- Manage client’s records and accounts & maintain records of all communications- Build and maintain relationships with the client with a good understanding of each client’s business and culture- Achieve best client service in an efficient and friendly manner ensuring that all client deadlines are met- Remains aware of the market e.g. competitors, potential changes/risks to ensure practices and outputs are of a sufficiently high standard and contributes to the identification of opportunities and business growth.

    – Bachelor degree in business administration or finance and a degree in CII- Minimum 2 years of experience in underwriting engineering, property, and liability preferably a broker in GA- Strong organisational skills and ability to prioritize multiple tasks.- Knowledge of insurance products, trends, and regulations- Advanced skills in Excel, Word, PowerPoint- A good understanding of relevant legislation, policies and procedures- Good verbal and written communication skills

    Howden, the retail broking arm of Hyperion Insurance Group, provides a range of specialist insurance solutions to clients around the world. Howden has offices in Europe, Asia, Iberoamerica, the Middle East and Africa. It has the greatest reach with its own offices of any independent broker and a total reach to over 90 territories with its partner network Howden One.
    Since 2017, Howden Turkey, the Middle East & Africa region(TMEA) has acquired a majority stake in broker ACP in Turkey, completed the majority acquisition of New Generation Insurance Services Company in Oman, and Howden UAE celebrated its ten-year anniversary in Dubai. With Howden One and the establishment of Howden Puri in Tanzania, the region now covers 17 countries and is one of the fastest growing in the group. More

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    Receptionist – UAE National | Ernst & Young

    Employment: Full Time

    As a Receptionist, you will be a key member of our facilities management team. You will be the face of the office for all visitors. It is a fast-paced role for an individual like yourself with great communication and organization skills.The opportunityYou will be responsible for meeting and greeting both external and internal visitors to the office in addition to handling all incoming calls with courtesy and professionalism in accordance with the Reception and Switchboard Guidelines Manual. As part of your role, you will also handle all meeting room bookings and reservations efficiently and promptly.Your key responsibilitiesAttend to visitors in a professional manner and deal with inquiries on the phone and face to face. Supply information regarding the organization to clients and customers.Skills and attributes for success- Appropriate business attire and professional image/appearance; well groomed, neatly done hair and make-up- Meet and greet visitors and clients in a pleasant, professional and courteous manner- Convey visitor arrival promptly to the appropriate individual and meet or escort the visitor to the meeting room, extending offer to refreshments, tea/coffee etc.- Ensure reception area and meeting rooms are clean and in order throughout the day and ready for the next meeting- Provide visitor badges to guests/clients, when required- Answer all incoming internal/external calls promptly and in a professional and courteous manner- Screen calls to ascertain caller name and call purpose before redirecting them, especially for calls with unclear purpose (sales, market/staff intelligence gathering, etc.)- Ensure callers are connected/redirected to the right person promptly, or accurately take a verbal message and relay it to the appropriate person in a timely manner- Connect international business calls on behalf of staff requiring this service in the office- Manage and confirm meeting room bookings/reservations requests via calendar invites- Reconfirm all bookings/reservations on a daily basis- Ensure booking cancellations are actioned and updated promptly, allowing rooms to be available for other bookings- Manage meeting arrangements and logistics, event preparations, plan catering needs and requirements, etc.

    To qualify for the role you must have- Verbal and written communication skills- Professional personal presentation- Customer service orientation- Organizing and planning- Attention to detail- ReliabilityIdeally, you’ll also have- Experience working in a fast paced environment- A bachelor’s degreeWhat we look forWe are most interested in people with confidence and strong experience in multitasking. You will need a proactive approach to work and the curiosity to seek out new challenges without being pushed. If you are ready to make a real contribution to our goal of building a better working world, this role is for you.What working at EY offers- We offer a competitive compensation package- Ownership for your area, in a culture that encourages people to speak up and challenge the status quo- Career support from some of the most engaging colleagues in the business- The ability to take on different responsibilities and learn new skills- The freedom to provide excellence in a way that’s suited to youAbout EYAs a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Join us in building a better working world.Apply now.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.
    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Specialist, Client Delivery (Saudi National Preferred) | Standard Chartered Bank – UAE

    Employment: Full Time

    StrategyTargeted Improvements* Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients* Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs* Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriateAutomation and Streamlining* Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processesBusiness* Provide quality support and advice to Relationship Managers (RM’s) within all lending units on all documentation related matters, including the origination of documentation for customers where required* To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issuesProcessesGeneral* Perform end-to-end orchestration across all processes and services managed by IMO (Integrated Middle Office)* Engage clients throughout process, ensuring seamless delivery and client experience* Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.* Adheres to first-time-right principles* Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate.* Looks at ways to promote standard work and best practices.* Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMOClient Due Diligence (CDD) and Regulatory Onboarding* Perform all relevant onboarding processes* Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities* Drive GIC and network onboarding processes* Conduct checks on CDD as applicable* Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner* Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process* Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work* Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulationsCredit Documentation* Perform credit documentation activities for the deals flowing from Corporate & Institutional Banking (“CIB”), Commercial Banking (“CB”) and Business Banking (“BB”)* Conduct checks on Credit Documentation output as applicable* Ensure that the data sources used for the extraction of the return is correct* Identify processing risks or inefficiencies and implement appropriate and effective changesEnablement [Account Opening and Channels]* Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems* Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking, and Business Banking (BB) clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues

    * Looking for Saudi Nationals with relevant experience.

    Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
    Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
    In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions. More

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    Customer Relationship and Communications Lead | Qatar Project Management (QPM)

    Employment: Full Time

    • Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector• Lead the Coordination and reporting from Ashghal’s Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform.• This will include monitoring of performance against defined SLA’s and recommending actions for improvement• Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms• Working in consultation with Ashghal’ s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time• Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies• Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications

    • BSc degree in media/Communication/relevant faculty from a recognized university• 7 years of demonstrate relevant experience in Public Relation and communications• Arabic and English Language Fluency essential

    Qatar Project Management (QPM) is an independent subsidiary of Barwa Real Estate Development Company that provides expertise in Project Management, Design Management, Construction Management, and Contract Administration together with other associated Project Management functions. Established in 2008, QPM is centralized platform for provision of Project Management services to Barwa and Qatari Diar as well as local and international markets. QPM provides these services through an in-house team of highly-skilled, motivated, and qualified professionals supported by state-of-the-art information technology and highly-effective Project Management systems. More

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    Male Housekeeper | RTC-1 Employment Services

    Employment: Full Time

    Position Title: Male HousekeeperEmployment Type: Full TimeSalary: up to 2,500 AED depending on experience and qualifications, plus accommodation and UAE benefitsJob Location: Abu Dhabi, UAEAbout the Client:The hiring company is a multi-sector business group situated in Abu Dhabi catering to a number of major industries such as automotive and heavy equipments, finance, property management and constructionJob Role:• Thorough disinfecting and cleaning of entire house; dust surfaces and polish woods• Ironing and streaming of clothing• Wash clothing and linens• Keeps outdoor social areas clean• Prepare standard hot and cold drinks

    • Open to Filipino candidates• Male, 35 years and below• At least 2 years of experience as a housekeeper certified• Good communication skills• Must be willing to work in a live-in setting

    RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More