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    PMO Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesSpecialismIFS – Information Technology (IT)Management LevelManagerJob Description & SummaryThe Project Manager is a key role within the Technology team and will be responsible for leading and delivering key projects and managing the PMO activities. They will oversee the end to end delivery of projects from idea to post implementation review and benefit realisation, working in close alignment with key Technology business stakeholders across the Middle east region, Finance and central other IT Leads, cross LoS and globally as required. Projects will vary, such as: new and enhanced technology solutions aligned to the firms RiD, TT and I&G strategic pillars, establishing key BAU capabilities to enhance Tech Operations, and leading a programme of continuous improvement within the Tech PMO.The role holder will also work with the Agile Tech PMO Lead to establish key working practices will include developing the framework for project initiatives, prepare packs for the key Governance meetings, create and maintain the Tech capacity plan, defining and tracking WIP limits across the Tech teams, supporting the Business Relationship Managers and overall promoting and embedding a culture of agility and trust of Tech PMO delivery within the firm.

    Key Responsibilities:- Manage assigned projects following the agile project framework.- Ensure assigned projects are fully scoped, have a robust Business Case and key stakeholders are identified.- Work closely with the IT Leads and Business Relationship Managers, Tech Comms Lead  to ensure all Business Readiness, Communications and People changes are identified, planned and delivered.- Ensure required business and technical architecture assessments and analysis is undertaken for each project so there is a clear vision for the future state and the change actions required.- With the Agile Tech PMO Lead, establish the PMO and the necessary governance framework and cadence.- Lead on PMO activities and play a key role in the Tech enabled delivery tracking and ensuring that the construct of the projects are set up to delivery iterative value throughout the lifecycle.- Experience & personal attributes.- 3 – 5 years Project Management experience having lead a diverse portfolio of people, process and technology changes.- Experience of working within Transformation as either a Project Manager or PMO Manager would be highly advantageous.- Previous experience of PMO set-up and PMO delivery.- An adaptable individual who can comfortably take on a varied portfolio of change- Interpersonal skills and strong stakeholder engagement skills are mandatory.

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    ETIC, Resource Capacity Planning Lead Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory – OtherManagement LevelManagerJob Description & SummaryAbout the roleThe position of resource capacity planning lead is pivotal for all of our ETIC delivery workforce as the primary responsibility will be to support optimal planning and allocation of our employees to territory client engagements (in close cooperation with Practice Leaders, Go To Market Teams and Engagement Managers). The resource management (RM) function will collect and analyse the demand for particular project roles and competencies, forecast future needs and address them proactively. The RM function will manage the flow of information between all interested parties.More detailed expectations are outlined below:- Providing strategic workforce planning advice to the leadership to ensure maximum utilisation and growth delivery- Understanding business imperatives and market aspirations to inform the workforce structure for both in year and longer term- Support leadership to develop the overall ETIC resource strategy- Lead the translation of the resource strategy and pipeline demand into the strategic workforce plan- Track the sales pipeline, and in conjunction with Territory leads inform the shape of the permanent workforce- Provide innovative and agile solutions to workforce supply/demand mismatches across the ETIC user territories- Exploit management information:- To bring insight for ETIC by identifying trends and key risks including hot and cold skills- To articulate trends, key risks and strategic insight to support decision making.- Engaging with and prioritising the use of technology to improve the level of service ETIC provides, identifying opportunities to launch new services- Manage the capacity of the ETIC workforce by optimising headcount, manage/oversee joiners, leavers and secondments, increasing utilisation and being aware of the impact on employee engagement- Conducting regular portfolio reviews to ensure maximum utilisation, development and fair allocation of work for each individual- Share knowledge, best practice and network with your colleagues across the business and Resource Management Function- Engage and promote the use of key resourcing systems including TalentLink, Headcount Tracker, Demand Management Tracker, Capacity Dashboards, Opportunities Boards to enable effective resourcing.

    Essential skills & attributes:- Has the competence to perform the role effectively- Experience operating as a manager in a high-performing team- Strong relationship building skills with staff and stakeholders in the business, as well as those in parallel operational teams, such as HC, Recruitment, L&D and Finance- Negotiating with senior stakeholders to deliver resourcing and strategic requirements- Using data and Management Information (MI) to advise the business on options and solutions to drive growth- Be a trusted advisor who provides balanced and pragmatic advice around manpower planning and resource management- An ability to handle complex data and explore the use of new technology to drive decision making- An active approach to team and personal development, seeking opportunities for further development for self and others- Excellent oral and written communication skills as well as basic presentation skills- Affinity to work with quantitative data, good analytics- Ability to work within a fast-paced & unstructured environment.  – Must be able to multi-task and effectively and continually prioritise- Service-orientated attitude, proactive thinker, networker, information seeker, team player- Extensive knowledge of relevant computer software e.g. Microsoft Office and Google Suite- Willingness and interest to frequently interact with and reach out to Partners, Directors and the team- Ability to interact efficiently with senior members of the firm across multiple time zones.Desirable skills:- 7+ years relevant work experience- Background in resource management & workforce planning essential- Experience in professional services preferredEducation:- University Degree

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Commercial Manager – Concessions / Service Partners | CG Resourcing

    Employment:

    Full Time

    Required to join the management team of a large scale industrial hub in the Eastern Province of Saudi Arabia. The successful candidate will be tasked with establishing relationships and negotiating agreements/deals with operators for essential services and concessions on this large site. Must ensure that all service partners comply with the terms of their contracts and all contracts are negotiated in favour of the client.Other responsibilities• Conducting complex analysis on excel and developing financial models• Provide support for potential, actual transactions and assists clients in all operational integration aspects of the transaction, pre and post completion• Support the Client in the development of Business Models for Capex investments, considering all relevant Financial metrics (ROI, NPV, IRR, Cash flow, P&L, etc.) including financial impact evaluation to ascertain benefits.• Undertake strategic cost analysis to support the Client business decision process for future activities and investments.Applicants should meet the following criteriaA degree in Business Administration or Business Management or extensive relevant experienceExtensive experience in Commercial Management, Supplier Relationship Management, Contract Management and ProcurementA track record in attracting and procuring concessions /operators on to large scale developments in the Middle East

    Applicants should meet the following criteriaA degree in Business Administration or Business Management or extensive relevant experienceExtensive experience in Commercial Management, Supplier Relationship Management, Contract Management and ProcurementA track record in attracting and procuring concessions /operators on to large scale developments in the Middle East

    CG Resourcing are a boutique recruitment company specialising in supplying mainly white collar professionals to the construction and engineering industry throughout the world. Our main center of operations are the Middle East and Africa regions although we also have experience of recruiting for Australasia, Russia, Western and Eastern Europe and throughout Asia. All CG Resourcing staff have over 15 years of experience of recruiting for the construction and engineering markets both in the UK and throughout the World so are true experts in their field!

    We aim to work with our clients on a one to one basis so we can develop a unique understanding of their exact requirements, offering them a truly bespoke recruitment service that address’s all of their requirements. Our service can be tailor made to cater for mass recruitment, campaigns, one off executive placements or multiple placements on large construction projects.

    We are able to source candidates of any level and from any part of the world and are now the trusted recruitment partners of many industry leading construction organisations!

    Specialisms:

    Construction – build and civils
    Rail and metro.
    Architecture
    Bridges and building structures
    Highways and infrastructure
    Project Management.
    Health and Safety
    Planning and Project Controls
    Quantity Surveying, Contract Administration.
    MEP
    Environmental and Geotechnical
    Water
    Facilities Management
    Human resources, finance and support services, Administration More

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    Working Capital and Liquidity Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    Deals, Business Restructuring Services – Working Capital and Liquidity – Manager – DubaiLine of ServiceAdvisorySpecialismDealsManagement LevelManagerJob Description & SummaryWho we’re looking forWe are currently growing our Working Capital optimisation team and are looking for experienced hires to join us (4 to 5 years’ experience with a minimum of 2-3 years hands on working capital experience). Practical experience of managing improvement projects covering at least one of Payables, Receivables or Inventory processes is a must.  We are looking for people who are passionate about what they do and are able to transfer their knowledge, skills and enthusiasm to help develop the wider team.  Our approach typically involves working closely with clients to diagnose the key issues then develop a sustainable solution and implement it, usually under tight time constraints. A key focus on any assignment is transferring skills and knowledge to clients so that the solution is embedded and owned by them.   We work across a range of situations, including financially stressed/distressed, turnaround situations that require a rapid focus on cash and working capital efficiency or more performance improvement situations where we work on embedding change into the culture of the client as well as across its processes.  Dubai is the base location, although there may be a business need to work at client sites across the ME. About the roleWe’re looking for an experienced Manager to join the team in Dubai. You would be expected to focus mainly on the working capital improvement areas that match your previous experience and expertise, but would be expected to work on other projects including but not limited to cash flow forecasting, liquidity management, turnaround, operational restructuring. A typical assignment may include some or all of the following: – Review of working capital cycles in a business, and (often rapid) diagnostic of key issues and areas for concern – Rapidly understand key business processes and working capital requirements – Financial analysis of opportunities for working capital reduction, within context of commercial requirements of business – Development of practical action plans to address working capital opportunities – Working alongside management to implement and support project plans – Post implementation reviews and monitoring of working capital performance improvement – Assessment of capabilities of operational and management teams within an organisation and identification of skill gaps – Tracking and evaluation of working capital performance – Preparation of presentations and/or reports to key stakeholders (e.g. Board level/management)  – Active contribution to the teams marketing efforts (both internal and external) is expected and encouraged. This ranges from preparing marketing material through to organising marketing events or joining one of the internal channels to take our message to other parts of the firm – Company, sector and market research and analysis using a wide variety of information sources

    Requirements- An excellent academic record, educated to at least bachelor degree level – Sound financial analysis skills – Strong commercial awareness and business analysis skills – Strong interpersonal skills and comfortable communicating with all levels  – Experience of managing working capital improvement / cost reduction/ cash flow forecasting programmes in either public or private sector  – Experience of a range of sectors or specific expertise in a broad market sector – Preferably previous experience in or exposure to complex stakeholder environments (with stakeholders such as Purchasing, Manufacturing, Supply Chain Management, Credit Control, etc) – Ability to manage and motivate others, where required in the role  – Flexibility in terms of diverse industries and role  – Willingness to participate in marketing and business development, demonstrating a proactive approach to the marketplace – Proven project and time management skills – Ability to work to tight deadlines in a pressurized working environment – Excellent verbal and written English  – Other languages beneficial (but not necessary)

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Business Development Manager – Risk Assurance | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceAssuranceSpecialismOperationsManagement LevelManagerJob Description & SummaryA career within Operations, will provide the opportunity to support our engagement teams and clients operationally by providing advice on accounting, financial reporting, and strategic business issues. In joining, you’ll help ensure a complete and relevant exchange of information among our consultants and in turn with engagement teams and clients, provide experts advice on a variety of specific topics, support engagement teams in resolving complex issues, and supporting clients and their subsidiaries in evaluating the potential impact of accounting and reporting standard setting initiatives. You’ll develop strong relationships with our engagement teams and enhance our ability to meet greater investor expectations with the challenges of an increasingly complex business environment.As a part of our team, you’ll help assist engagement teams in the areas of resource management, learning and development, human capital, reporting, technology and innovation, and quality and compliance.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

    As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Develop new skills outside of comfort zone.- Act to resolve issues which prevent the team working effectively.- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.- Analyse complex ideas or proposals and build a range of meaningful recommendations.- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.- Address sub-standard work or work that does not meet firm’s/client’s expectations.- Use data and insights to inform conclusions and support decision-making.- Develop a point of view on key global trends, and how they impact clients.- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.- Simplify complex messages, highlighting and summarising key points.- Uphold the firm’s code of ethics and business conduct.

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Manager Technology Solutions Delivery- Oracle- SCM | Ernst & Young

    Employment:

    Full Time

    Manager – Technology Consulting- Technology Solutions Delivery- Oracle- SCM- QatarAs a technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments – supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service – providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how technology can act as multiplying effect during major program transformations. As organizations look to leverage the advantage technology offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity We are looking for an Oracle Fusion SCM/Order to Cash (O2C) Consultant, with a total experience of 7-10 years who can understand business requirements and other technical specifications, to join our rapidly expanding Technology Consulting team. Key Responsibilities- Requirements gathering and documentation using AIM / OUM or other prescribed methodologies- Maintenance and enhancements to existing Oracle Fusion SCM modules like Product Management, Order Management Cloud, Pricing, Manufacturing, Inventory, Costing, Planning.- Conduct CRP sessions, Participate in design reviews and discussions- Map client requirements against Oracle Fusion SCM Modules like Product Management, Order Management Cloud, Pricing, Manufacturing, Inventory, Costing, Planning.- Should be able to interpret functional requirements and able to deliver and design it from offshore- Design module specific solution in the context of the integrated Oracle Fusion- Capable of handling Solution Design /Functional Fit-Gap /Training/Testing sessions- Assist business user during CRPs/SITs/UATs- Prepare quality deliverables- Prepare test scripts and test cases- Conduct trainings- Prepare quality deliverables- Support Project Management Office (PMO) – Have VAT enablement experience preferably in the Gulf countries – Experience of delivering at least one Oracle Cloud implementation.- Full project life-cycle experience.- Experience in Oracle P2P workflow.- Experience in implementing Sourcing or Supplier Qualification Management modules. What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    Key Profile Requirements- 7-10 years of relevant experience working in Oracle ERP SCM (Earlier called as E-Business Suite) with at least 5 years of experience in Fusion SCM – Should have worked in at least 2 full life cycle implementations with at least one of the implementations on Fusion SCM – Experience of having a client facing role – Good exposure in handling integrations and data conversion activities – Experience in solution design and drafting functional specs and driving the solution – Application configuration, test case preparation and execution

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Manager Technology Solutions Delivery- SAP- MM/PTP | Ernst & Young

    Employment:

    Full Time

    Manager- Technology Consulting- Technology Solutions Delivery- SAP- MM/PTP- QatarYour key responsibilities – Participate in requirements gathering discussions with client. Clearly document the business requirements and perform fit gap analysis. – Translate business requirements into appropriate functional solutions while assessing feasibility and optimization of the solution. – Develop and maintain working relationship with a diverse group of business, functional and technical teams. – Demonstrate excellent communication skills, with the ability to discuss and explain complex solutions – Document functional specifications based on business requirements – Develop and execute proof of concepts to demonstrate feasibility of proposed solutions – Identify, document, and perform functional testing to ensure completeness and accuracy of the solution – Experience providing production support to the client business – Design, configure, test and deploy SAP Request to Order, SCM, PTP, Workflow solutions following defined quality processes and standards.

    To qualify for the role, you must have – Must have at least 2 End-to-End Implementations in S4 and 1 in ECC. – Must have capabilities Consumable Purchasing, Procurement of Direct Materials, Intercompany Stock Transfer, import procurement Services procurement, Blanket Procurement process, Intra Company scenarios Vendor Returns, Sub-contracting Process, Vendor Consignment Process Inventory Management, Approval Release Setup, Output Management, Pricing Procedures – Knowledge of SAP MM solution capabilities and business process configurations – Configuration of master data and be able to guide and train the users on Business Process. – Significant, proven customizing experience within SAP MM – Thorough knowledge of business processes within SAP MM – Thorough understanding of Purchase to pay cycle within SAP – Experienced in playing a major role in implementation projects – Excellent consultancy skills and a pro-active attitude – Excellent communication skills (written and verbal) – Experience in writing functional requirements / designs – The ability to work independently as well as in project teams – Have experience in VAT enablement preferably in Gulf countries – Bilingual is preferred Ideally, you’ll also have – Strong verbal and communication skills – Clarity of thoughts and assertive – Effectiveness and creativity of written expression – logical, readability and conciseness – Good presentation skills and ability to respond promptly – Should be a team player with a proactive & result oriented approach What we look for People with the ability to work in a collaborative way to provide services across multiple client departments while adhering to commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. What working at EY offers EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Assistant Manager, Consumer Protection | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:This is a key Governance role to support the bank in developing, monitoring and tracking adherence to CBUAE Consumer Protection Regulation and Standards. This role would encompass coordination and follow-up regarding changes in System, Policies, SOPs and management frameworks across all business segments and channels in PBG on an ongoing basis.Principal Accountabilities:Consumer Protection – Implementation:• Drive the implementation of Consumer Protection Standard within defined timeframes by UAE Central Bank and meet all required timelines • Track and follow-up with all the stakeholders on gap-assessment and solution in order for compliance to the regulatory standards • Assist in preparation of management action plan and timeline for monitoring and implementation all Groups / Segments.• Support in publishing timely and complete monitoring update pack for senior stakeholders covering all broad aspects of the Consumer Protection Regulation. • Support the implementation plan – covering all products and service areas defined within the Consumer Protection Regulation and Standards• Identify gaps within existing products, policies and process in comparison to the Consumer Protection Standards – engage necessary stakeholders to eliminate Risks to the implementation timelines by mitigation of identified threats during the project as well as in BAU • To provide focused, quality updates in order to support Management to take decisions in the right strategic direction• Assist the Head of Department in conducting the periodic Consumer Protection Steering Committee meetings by preparing latest MIS, obtaining Compliance status, Breaches etc• Consumer Protection – Ongoing Compliance:• Review Policies and Procedures based on Consumer Protection and other regulatory guidelines and/or observations from Internal Audit, Compliance and Regulators etc. Responsible to take care of ad hoc bank-wide regulatory exercises pertaining to Consumer Protection. • Be a role model for Customer First and other initiatives launched under the leadership of the Chief Customer Officer• Act as single point of contact for front-end Channels (including Branches), with the objective of resolving procedural and operational issues that may arise at any time pertaining to Consumer Protection.Quality & Control: • Publishing of required project status updates and highlighting key areas of concern in management reviews at various forums including Consumer Protection Steering Committee• Involve in critical analysis of approach and interpretation of CPR for solutions and planning• Ongoing basis, identify weaknesses and implement control checks with support from relevant stakeholders to ensure no deviation from standards prescribed

    Requirements:Education and Experience:• Graduate, preferably with Finance background;• Qualifications in project management or similar areas desirable.• Knowledge of AML and other regulatory policies• At least 12 years of banking experience spanning across business process, products, procedures, operations, compliance, risk and understanding of consumer protection regulation of CBUAE.

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More