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    Operations Coordinator | WFC Holding

    Employment:

    Full Time

    Accountability Area? Defining and negotiating policy terms and premium with clients and insurance companies? Assess client insurance needs, amending/revising and extending existing policies through endorsements.? Obtain various available insurance options from the market to comply with the client/managers requirements.? Evaluate and assess Client’s needs and risk profile by analysing the collected information to come up with the best insurance options.? Collect all necessary information and data from the Client to evaluate insurance applications and discuss recommendations with Line Manager or directly to the Client (as authorized by the Line Manager)? Review insurance applications for compliance and adherence? Process Quotations, Comparisons, Renewals, Policies, Schedules and Endorsements? Gather relevant documentation process and update existing customer policy records? Assist with claims and insurance related queries? Provides support and service to colleagues and management in preparing documents to maintain records, presenting the policy, answers questions on exclusions or explanations of cover, restrictions and any other concern to facilitate the delivery of the policy? Provide prompt, accurate and courteous service to clients and insurance companies.? Review options from multiple service provider to best cover clients interests? Respond to a variety of customer requests, questions, and complaints in a courteous, efficient and timely manner. ? Record and prepare reports for all requests, complaints, concerns highlighted by Clients for Line Manager’s review and action? Maintain an updated database and ensure availability of data from an end-to-end platform to provides management the visibility and insights neededAccountability Area? Defining and negotiating policy terms and premium with clients and insurance companies? Assess client insurance needs, amending/revising and extending existing policies through endorsements.? Obtain various available insurance options from the market to comply with the client/managers requirements.? Evaluate and assess Client’s needs and risk profile by analysing the collected information to come up with the best insurance options.? Collect all necessary information and data from the Client to evaluate insurance applications and discuss recommendations with Line Manager or directly to the Client (as authorized by the Line Manager)? Review insurance applications for compliance and adherence? Process Quotations, Comparisons, Renewals, Policies, Schedules and Endorsements? Gather relevant documentation process and update existing customer policy records? Assist with claims and insurance related queries? Provides support and service to colleagues and management in preparing documents to maintain records, presenting the policy, answers questions on exclusions or explanations of cover, restrictions and any other concern to facilitate the delivery of the policy? Provide prompt, accurate and courteous service to clients and insurance companies.? Review options from multiple service provider to best cover clients interests? Respond to a variety of customer requests, questions, and complaints in a courteous, efficient and timely manner. ? Record and prepare reports for all requests, complaints, concerns highlighted by Clients for Line Manager’s review and action? Maintain an updated database and ensure availability of data from an end-to-end platform to provides management the visibility and insights needed? Strengthening the relationship to client and insurance provider in order to remain competitive, profitable and to bring more value to their clients? Ensure insight to develop stronger negotiating position to better manage the firm’s time and resources.? Coordinate with Operations Supervisor to provide paperwork and other necessary assistance to process a client’s insurance policy.? Perform other duties as assigned by the Direct Manager

    Education/ QualificationMinimum Diploma, Bachelor’s degree in any discipline is an advantage Work Experience Minimum 5 years of related experience Knowledge ? Analysis and recommendations towards providing insurances at the most economical terms and conditions? Knowledge with electronic records, email, and databases? Ability to offer a comprehensive selection of products and services that can meet any reasonable need a client required? MS Office (Excel, Word, PPT, Outlook & Et,.), Data management and Office procedures.Skills ? Excellent written, verbal, and interpersonal communication skills to communicate well with diverse groups of people? Effective listening skills? Excellent organizational, prioritizing, time management, multi-tasking skills? Ability to work effectively under pressure? Accuracy and attention to detail? Ability to work well with other team members, as well as follow instructions from Superiors

    WFC Holding was born out of a market need for specialist shared services support functions in the UAE.

    WFC Holding has rapidly expanded its service offering, capability, and client base to become an integrated business process outsourcing company. More

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    Branch Manager – UAE National | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose• Manage and lead the Branch effectively by maintaining high quality customer services and optimising employee satisfaction to ensure the achievement of sales and other targets of the branch to maximise the contribution to the bank’s growth and profitability.Principal AccountabilitiesSales• Ensure that all sales roles in branch achieve their target which are specified in STAR Incentive Scheme• Ensure that the same with the individual staff members in the branch to support the achievement of the business goals of the branch.• Maintain the participation rate of all sales roles as specified in STAR Incentive Scheme within branch• Contribute to the acquisition of business for the branch by marketing and cross selling the bank’s services and products to the existing and potential customers.• Establish a good communication and create strong relationship with customers to increase customer loyalty and sales opportunities• Ensure to complete minimum 5 customer calls into Business Call Reports into OCRM with using Listening Post list.Service and Quality• Ensure high level customer service including the review of customer complaints to maintain high level customer satisfaction. • Champion the centralization process and support other bank-wide initiatives to enhance the operational efficiency across the Bank.• Provide an operational excellence environment in branch to increase customer service level and decrease reworks• Minimize the customer complaints against any staff branch with creating a customer centric approach in branchPeople• Monitor the performance of the staff members through periodic reviews and provide them with factual feedback to ensure that targets are met or exceeded to foster a high performance culture• Ascertain the development needs of staff members and train them coaching & counseling to ensure that they are capable of realizing their potential and to meet the financial and non-financial objectives of the branch.Others• Ensure to comply with the audit requirements, internal and external reporting obligations etc in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank

    RequirementsEducation and Experience• Bachelor’s degree, preferably in commercially oriented discipline with recognized diploma in Banking• For graduates, 6-8 years banking experience with at least 3 years experience of handling independent responsibility for a specific banking area as a Branch Manager or Department Head.

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Head of Commercial Banking | A Leading Bank In Jordan

    Employment:

    Full Time

    Strategy and Business Planning:* Administratively and executively supervises all the tasks of the commercial banking sector (Medium & Small portfolios (.* setting special strategies and policies that ensure the provision of distinguished banking services and products in order to achieve the bank’s strategic objectives.* increase market shares and maximize profits within a portfolio with studied risks in line with the bank’s strategic directions.* Defining the general vision and aspirations of the commercial sector, analyzing the business environment and the surrounding economic environment.* defining objectives and defining the business plans necessary to achieve these objectives, including: (market and customer strategy, business strategy.* Supervises setting budgets in order to reach a realistic and applicable budget.* monitors the achievement of the set goals and any deviations from the set plans, and takes the necessary measures.* Define measurable business growth objectives, Define and develop a service-based sales culture.* Responsibility for strategic management, business development and profitability for the all managed small/ medium portfolios.Business Development:* Monitors the expected growth and investment opportunities in various economic sectors.* Keeps up with the local and international financial markets and the latest economic developments to study the extent of their impact on the credit portfolio* Recognizes new opportunities in the banking market.Customer Relationship Management: * Developing relationships with clients and enhancing the concept of strategic partnership with them to achieve growth and prosperity.* Maintaining relationship with clients in order to Increasing the market share of the concerned sector, developing it, attracting new customers, and increasing profitability.

    * Bachelor’s Degree in Economics or Finance or Business Management or any related field.* Full knowledge of all banking business, banking customs, and credit policy.* (15) years as a minimum in the relevant banking fields.

    A leading bank in Jordan. More

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    Junior Strategy Consultant | Michael Page

    Employment:

    Full Time

    The firm is seeking a proactive junior strategy consultant who has 2 years of experience with a multinational strategy consultancy. The candidate should be analytical in nature and have a passion for sports and events.Client DetailsStrategy consulting firm specialised in sports and events consultancy.Description* Work closely with senior management to plan and develop project engagement strategies.* Develop a strong understanding of key sector trends to analyse performance drivers and business trends.* Conduct quantitative and qualitative analysis of industry data.Job Offer* Attractive, tax-free salary.* Scope for growth and ownership.* Opportunity to work with inspiring, engaging, and driven leadership.

    * An undergraduate degree from a top-tier university, preferably in the fields of economics, business administration, public policy, finance, or engineering.* An MBA or relevant master’s degree is strongly beneficial but not essential.* At least 1 year of experience in strategy consulting within a top firm.* Strong familiarity with strategic models, metrics and best practices* Strong command of written and spoken English; Arabic language skills are strongly preferred.* Excellent verbal and written presentation skills* Ability to interact and engage with the C-level management and executive leadership team.

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

    Finance & Accounting
    Banking & Financial Services
    Procurement
    Property & Construction
    Engineering & Supply Chain
    Oil & Gas Technical and Engineering
    Human Resources
    Sales
    Marketing
    Technology
    Secretarial
    Executive Search
    Legal

    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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    Team Leader, Applications – Core Banking | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:- The job holder is responsible for the design, development, customization, and maintenance of software applications in the Core Banking area. Principal Accountabilities:- Analyze business processes and design IT systems to meet the requirements of the CBD Business Functions- Document functional and non-functional (security, availability, performance) software specifications in alignment to the corporate guidelines and principles- Lead and coordinate software development activities and ensure timely and accurate delivery of the specifications- Lead and coordinate unit and system integration testing in order to meet software quality objectives- Lead and coordinate the overall solution design and deployment activities coordinating with internal teams and vendors- Lead and coordinate application support and maintenance activities- Perform applications assessments and develop application roadmaps- Prepare projects and applications reports adhering to the Bank’s policies, procedures, and guidelines in order to satisfy internal and external reporting requirements.- Prepare technical manuals for users and operators of the applications- Train key users to the applications functionality, including the identification, troubleshooting and reporting of issues- Prepare Application System Recovery Plans- Continuously develop own expertise, optimising on-the-job and formal training opportunities

    Qualifications:- University graduate in Computer Science- Professional qualifications in software development – Understanding of Banking products, services and processesExperience:- Expert on Retail / Wholesale Banking in UAE with exposure to Core Banking & Payments- 10+ years of experience in developing, customizing, maintaining & supporting Core Banking systems with deep expertise on Phoenix/ETHIX. Experience on other Core Banking S- Hands on expertise on integration to and knowledge of ATM, POS, Cards, Mobile Banking, Call centre, IVR, Clearing, Trade, AML, SWIFT, Middleware, BPM- Familiar with multiple DBMS and programming languages- 5+ years experience of production support for Core Systems and familiar incident management- 5+ years of managing a team of at least 5 members and vendor based delivery.- Experience in delivering mission critical, high volume solutions.- Good English knowledge. Knowledge of Arabic will be considered as an added advantage Skills:- Good communication skills – Analytical skills- Report writing skills- Supervisory skills- Inter- personal relations skills

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Associate Operation Manager | Industrial and Commercial Bank of China (ICBC)

    Employment:

    Full Time

    – Process transactions such as account opening, remittance, company loan, internet banking business. – Responsible for international settlement and trade finance business back-office operations.- Responsible for internal and external position reconciliations and perform inquires on difference in payment settlement.- The reconciliation with customers and the Bank’s correspondent banks, timely check the internal account and keep clear record of special transactions; – Ensure that all transactions processed are accurate, valid and properly accounted for booking by the Bank.- Responsible for archiving, storage, scanning and maintenance of business related documents.- Responsible for business statistics reporting work.- Reporting to the Head, Compliance Officer and Management in case of any suspicion of ML and TF.- Handle queries from the branch’s counterparts whenever needed. Follow up on the queries that the branch has with the counterparts.- Safe–keeping of Banking Department transaction files (including electronic files).- Handle Audit queries and reports for the branch as well as the Head Office.- Any other responsibility assigned by the bank or person in charge of the department from time to time.

    – Bachelor’s degree in banking and finance, business administration or related disciplines.- Minimum 2 years of Banking experience.- Good understanding of operational banking procedures and local clearing system. – Professional proficiency in English, and fluent Chinese is a plus. – Strong cross-culture awareness. – A team player.

    Industrial and Commercial Bank of China Ltd. (ICBC) is China’s largest bank and the largest bank in the world. It is one of China’s “Big Four” state-owned commercial banks (the other three being the Bank of China, Agricultural Bank of China, and China Construction Bank). It is the largest bank in the world in terms of market value, the world’s largest bank by deposits, and the world’s most profitable bank.

    In October 2008, the opening of Industrial and Commercial Bank of China (Middle East) Limited ( regulated by the Dubai Financial Services Authority) allows ICBC to become the pioneer among the Chinese financial institutions for the Middle East market. With strong support from its Head Office located in Beijing, ICBC Middle East support the financial needs of the UAE and the Middle East area, provide a comprehensive international trade,overseas financing against domestic support, project finance, clearing and settlement, and a series of financial services, become a link of economic and trade exchanges between China and Middle region. More

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    Senior Management Consultant | Expertpath

    Employment:

    Full Time

    Job DescriptionHe/she will be responsible for the delivery and overall success of the defined strategic programs. The goal is to ensure every program will be delivered successfully and add the highest possible value to the organization. His/her mission is to drive Strategy delivery with Excellency, provide leadership and vision, and cultivate and steward strong relationships’ network vital to achieve overall programmatic goals.To achieve his/her mission, he/she must be able to discharge the following responsibilities:• Translate consultant plan into operational program action plans and provide leadership for the development, implementation, management and evaluation of programs and initiatives.• Direct, develop, implement, disseminate and administer consultant programs and objectives to ensure achievement as prescribed by management.• Provide sharp update on performance and advise how best to achieve performance goals and results.• Schedule, coordinate and lead the recurring meetings and committees required to monitor program execution.• Align institutional strategies with implementation programs.• Managing the implementation of institutional strategies.• Create reports and presentations.• Business Management and profitability analysis.• Align institutional strategies with implementation programs.• Portfolio management, program and project management.• Preparing and implementing Strategic plans.• Determine and define the best ways to manage projects and confirm performance units and enterprise integration.• Development of the project management office.• Risk Management.• Business analysis and development.• Setting the determinants of performance evaluation indicators, analysing and evaluating performance and submitting reports.• Risk Management.• Corporate Governance.• Alignment between the client and the team. Functional Experience• Business Development and Operating Model Design• Program Planning & Shaping • Program Governance• Program Leadership & Management• Program Measurement Including Diagnostics & Review• Value Case Management – Business Case / Business Model Development

    Skills• He/she has proven experience as Senior Consultant or other managerial position, with a clear track record of delivering strategic initiatives.• Strong project management skills • Thorough understanding of program management techniques and methods are merely a hygiene factor for he/she – it’s just what he/she does, all with attention to details.• Leading by example will come natural to him/her. His/her experience in empowering a team to execute under pressure and tight deadlines is evident.• Leadership skills, gravitas, high energy and motivational drive will be words that others will have used to describe him/her. • He/she are a business acumen with a strategic ability and an analytical mind-set with great problem-solving abilities. • Whilst speaking Arabic will take him/her places here, fluency in English is a must. His/her communication skills are excellent.• High levels of personal and professional integrity.• Very sound judgment and business instinct with a desire to challenge traditional thinking.Minimum Years’ Experience Required• Bachelor’s degree in Business Management or similar. (MBA or Master’s in public administration considered a plus)• PMP Certificate (prince2 practitioner might also be considered)• 4-8 years of relevant experience with a renowned management-consulting firm.• Experience in Government Sector. Especially on Vision realization offices

    Expertpath Company is a Saudi management, business and technology consulting firm established in 2006 with over three decades of extensive experiences and exceptional track record of its founders.

    Expertpath’s services include project and program management consulting services, Business Process Improvement, Business Process Reengineering, Total Quality Management, e-Business Management, Providing Specialized, Customized, Optimized and Comprehensive Solutions.

    Despite its younger age, Expertpath is becoming a highly recognized consulting firm in KSA and in the region.

    Expertpath is best known for its highly experienced, locally based teams and consultants who consistently take customers projects from strategy and business concept through successful implementation and knowledge transfer. More

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    Product Manager, Corporate Cards & Now Money (Prepaid) | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:Job holder is to to manage the Now Money Payroll solution. To manage and enhance the penetration and increase spends of the SME Debit & Credit cards portfolio. He / she will be responsible to manage CBD’s commercial cards portfolio end-to-end including project plan for launch, roll-out and enhancement of benefits, usage strategies, CCBB/SME client management, (day-to-day engagement, commercials, SLAs, scheme engagement), CBD stakeholder management and overall product P&L.Principal Accountabilities:Pre-paid Cards – WPS Payroll Solution:• End-to-end management of the Now Money business, a critical high-focus initiative of the bank (Prepaid salary cards via the BIN sponsorship model set-up)• Track the NM cards portfolio to ensure maximal penetration of the revenue drivers (Remittances, improve card usage/minimize cash usage, utility payments et al) • Increase migration of the existing CBD Rateb Payroll base to Now Money Cards • New initiatives to leverage and drive the business, support further development of ancillary functions/abilities to increase the revenue maximization (Micro loans, additional remittance channels et al) SME Debit & Credit Cards: • Grow the existing SME Debit & Credit card book with increased revenue generation and align the SME card proposition to current market requirements• Formulate and execute an effective strategy to ensure high activation rates for new cards through early engagement actions driven through the CCBB/SME coverage teams• Drive on-going engagement and usage of product benefits via client-specific rebates, marketing promotions, campaigns etc.Corporate Credit Cards:• A profitable, scalable and sustainable commercial cards product suite with an industry-best proposition and simplified on-boarding process, through competitor benchmarking, CCBB/SME feedback and scheme inputs• Penetration of CCBB clients, Cards in Force, ENR, Revenue and Margin for each of the following commercial product types – Purchase cards, T&E cards, SME Debit and Credit cards• Formulate and execute an effective strategy to track usage and pre-empt drop in spends and voluntary attrition, and embed CBD commercial cards into client’s accounts payable/receivable processes. • Ensure all CB UAE and CBD internal statutory guidelines and requirements are adhered

    • Bachelor’s degree; Masters preferred • Significant experience in Commercial Payments, preferably in the UAE• Good understanding of Cards & Payments – drivers/financials• Previous experience in managing B2B sales & relationships• Minimum 8-10 years of experience at a middle management level

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More