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      Support Engineer (Level 2) | Brightware

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      Employment: Full Time

      As a Support Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation.You are expected to apply know-how with minimal or broad supervision and be involved in implementation, integrated testing, debugging and documentation and on-call support or in shifts. Also, you will handle day-to-day End User Support operations and provide second level support to resolve reported technical problems. maintaining and monitoring request logs to follow up on the requests received, and assuring alignment with defined service level agreements (SLAs).

      • System installation and time to time maintenance.• IT Support for existing middleware’s & Products. with involvement in supporting system implementation.• Answering calls and providing necessary support over phone/ email / physical visit.• Should be available for support during client’s operational hours – 8:00 AM to 5:00 PM, and during weekend in case urgent support required.• Ability to communicate and clarify technology solutions in business terms.• Good planning and time management skills.• Perform planned activities in order to deliver enhancements to the company’s infrastructure.• Experienced in APIs and Web-services implementation and development.• Experienced in .NET development and Software engineering.

      BrightWare provides IT Solutions and Services for clients in Saudi Arabia, starting from identifying requirements to implementing the appropriate solution with infusing this cycle with integrity and work ethics.
      Galvanized by its intensity, BrightWare is committed to provide high quality IT Solutions and Services. Most importantly, we strive to be the employer of choice in this industry.
      Brightware, inspired by its leaders, is founded to turn clients, employees and communities dreams into reality.
      Vision: To provide our clients in the region with sustainable innovative solutions and services for Software and IT Management.
      Mission: – Through technology, turning visions into reality for our clients, employees and communities. – Be the employer of choice More

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      Program Manager | Michael Page

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      Employment:

      Full Time

      As the Program Manager, you will be working with one of the verticals of their diverse portfolio of products to provide support and facilitate program planning and delivery. You will be working with a high performance multi-disciplinary and will be responsible for the project execution including cost performance, scheduling, risk management, technical execution and problem solving.Client DetailsA global technology solutions provider supporting organisations in the digital and marketing space through the development of innovative, revenue generating, diverse in-house products.Description* Accomplish strategic objectives by overseeing multiple project activities.* Achieve operational objectives by contributing information and recommendations to strategic plans and reviews and preparing and completing action plans.* Implement production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.* Meet financial objectives by preparing an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions.* Enhances department and organisation reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.Job Offer* Attractive tax-free salary and family benefits.* Diverse working culture with a great scope for growth.* Opportunity to join one of the fastest growing organisations in the Middle East.

      * 5-8 years of overall work experience with start-ups or mid-sized organisation.* Extensive experience in program management.* Excellent written and verbal communication and presentation skills.* Proven stakeholder management skills.

      Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

      The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

      Finance & Accounting
      Banking & Financial Services
      Procurement
      Property & Construction
      Engineering & Supply Chain
      Oil & Gas Technical and Engineering
      Human Resources
      Sales
      Marketing
      Technology
      Secretarial
      Executive Search
      Legal

      The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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      Senior FICO Consultant – Permanent Contract | Michael Page

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      Employment:

      Full Time

      As the Senior FICO Consultant, you will be designing and defining the chart of accounts structure within SAP by transforming business requirements into system specifications to meet current and future requirements.Client DetailsA leading organisation based in Abu Dhabi.Description* Understanding the business requirement of the organisation.* Preparation of blue print for implementing the project.* Implementation of the project.* Validate the reports requirements.* Provide training to end-user.* Sort out day to day queries of end users.* Enhancement of the SAP for end user based on requirement.Job Offer* Dynamic & stable work environment* Opportunity to work for a leading organisation

      * 8+ years of experience in SAP, with at least 4 end-to-end implementation projects.* At least 2+ life cycle implementations of SAP S/4 HANA (1609 or above.* Required Skills: FI New GL with Profit Center Accounting, New Fixed assets & AM, Bank accounting interfaces – AR & AP, CO CIP program, AR including credit control (integration with SD), AP, GL, AM, TR (Cash Management), Profit Center Accounting, Cost Center Accounting, IO, COPA, Product Costing and Material Ledger, intercompany processes.* Understanding of cross module integration with other SAP modules i.e. HCM/SD/MM/PP/PM/PS.* Must be able to start in a month’s time.

      Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

      The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

      Finance & Accounting
      Banking & Financial Services
      Procurement
      Property & Construction
      Engineering & Supply Chain
      Oil & Gas Technical and Engineering
      Human Resources
      Sales
      Marketing
      Technology
      Secretarial
      Executive Search
      Legal

      The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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      Agent Support Manager | Almawarid Group

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      Employment: Full Time

      • Provide leadership to the Agent front line support team and back office escalation team, with accountability for ensuring the performance and output of each operational area.• Act as a main point of contact for support and escalations for Agents and customers; supporting a formal disputes/complaints process where Agents/customers are handled within an appropriate and reasonable timeframe.• Analyze escalation volumes and root causes. Meet regularly with Agent Support team to highlight issues with process, performance, tools and stakeholders expectations.• Support the team function to log and resolve all incoming complaints, both verbal and written, against set SLA’s.• Carry out complex investigative reviews across multiple departments and teams in order to identify root cause and solution to complaints; update knowledgebase, FAQ’s frequently to keep customers up to speed to answers to their questions/complaints.• Create and deliver high quality reporting and analysis on team performance and complaints information.• Conduct customer service surveys for Agent feedback for the purpose of continuous improvements in service delivery.• Ongoing communications/feedback with the Agent Network Manager on priority 1 Agent/customer cases and trending inquiries/complaints for enhanced management of Agents.• Build strong working relationships internally and with third-parties in order to discover root causes of complaints and escalations achieving satisfactory dispute resolutions.• Focus on continuous improvement across the department and the Company by reviewing and recommending improvements on all Customer Service and Operational based inquiries.• Develop and keep Agent Banking-related information up to date for Help/FAQ sections.• Schedule trainings (platform and products) for new agents, analyze post-training surveys and make decisions regarding training results.• Execute technical set-up preparations on agent premises during agent onboarding.

      • Bachelor degree in Business Administration or similar area.• Minimum 2 years experience in a Customer Service, Complaints management or QA role is desirable.• Ability to communicate effectively (both written and verbal) and influencing skills are required.• Ability to examine and understand situations to understand the root cause and ultimately develop a successful resolution• Drive to champion improvements and work effectively as part of a team.• Experience of creating reports and data that can be used by Senior Managers to understand the performance and activity of teams.• Knowledge of CRM systems and business processes;• Demonstrated dedication and passion to customer satisfaction, a breadth of business and industry knowledge and the proven ability to work cross-functionally are essential in this role.• Collaborating and leading support teams on fast issue resolution and on customer expectations setting are critical success factors in this position.• Demonstrable understanding of and the ability to work with bank related technologies.• Ability to manage a team and drive the improvement and development of direct reports.• Ability to deal with escalated resolutions to solution and identify ownerships of issues.

      We are a national group formed on the foundations of social responsibility and building the acquired value with hard work and quality of outputs that contribute to creating a fertile production environment for our esteemed customers so that they can present their work in accordance with standards of balanced performance that ensures continuity and reduces the expected risk. More

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      Data Quality & Governance Lead – Manager (12 Months Fixed Term) | PricewaterhouseCoopers

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      Employment: Full Time

      IFS – IT – Data Quality & Governance Lead – Manager (12 Months Fixed Term) – JordanLine of ServiceInternal Firm ServicesSpecialismIFS – Information Technology (IT)Management LevelManagerJob Description & SummaryA career in our Enterprise Data Analytics practice will provide you with the opportunity to help organizations uncover enterprise insights and drive business results using smarter data analytics.We focus on a collection of organizational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organizations in order to keep up with the changing nature of customers and technology. You’ll make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.Our team helps clients navigate various analytics applications to get the most value out of their technology investment and foster confidence in their business intelligence. As part of our team, you’ll help our clients implement enterprise content and data management applications that improve operational effectiveness and provide impactful data analytics and insights.Responsibilities will include:- Proactively champions the value of useful information as a strategic business asset and revenue generator by providing the organization, guidance, and oversight for establishing and maintaining principles, role definitions, responsibilities, standards, procedures and accountability for information(data) stewardship.- Owns and drives various mass data cleansing projects that would involve correcting inaccurate data, filling missing data, merging duplicates and building account hierarchy relationships.- Actively seeks new technologies to streamline and automate manual data management processes; reviews current technology solutions and makes recommendations based on fit with the organization & strategic vision.- Leads development and execution of multi-year business plans that address current and emerging information demands, collaborating with other capability owners to drive maturity.- Engages with cross functional business stakeholders to establish adoption of data governance definitions, policies and procedures to ensure continual alignment around the development, maintenance, access, use, security, retention and retirement of information (data) assets.- Defines and implements a collaborative approach for proactive monitoring, detecting, assessing and cleansing data quality issues to ensure fitness for intended uses and sustained quality.- Builds the strategy, develops the roadmap, and manages the backlog and end-user support for the application platforms for data governance, data quality monitoring, and master data management capabilities.- Monitors the cost of collecting, managing, and sharing data while increasing the value of the data to the organization.- Ensures benefits realization and lessons learned are documented and embedded into subsequent planning cycles and activities.- Develops, designs and implements metrics/dashboard reporting for key management initiatives- Partners with business analysts, systems analysts, and engineers in requirements gathering and reviews.- Responsible for analyzing and translating business, information and technical requirements into a strategy that outlines solutions to achieve business objectives.

      – Bachelors degree or equivalent- 5+ years experience in information lifecycle management including experience with data governance, data quality, master data management and business intelligence- 4+ years management experience- Ability to assemble, analyze, and evaluate data and to be able to make appropriate and well-reasoned recommendations and decisions to the business stakeholders and project team- Strong leader who can work with multiple stakeholders, develop and execute information strategy while being able to manage day-to-day tactical activities- Experience with Data Quality Tools (E.g. Informatica).- Experience with Microsoft BI and other business intelligence tools. Experience with MDM and PIM solutions Skilled in being a strong team player, i. e.; flexible, collegial, and enthusiastic- Experience with implementation of global master data projects- Experience with data analysis tools and data lineage/metadata tools- Thrives in a fast-paced environment with multiple project assignments; ability to effectively execute tasks while under pressure- Ability to work independently with minimum supervision- Excellent analytical and creative problem-solving skills- Strong verbal, written, and interpersonal communication skills- Possesses strong organizational skillsTravel Requirements0%Available for Work Visa Sponsorship?YesGovernment Clearance Required?No

      PwC firms help organizations and individuals to create the value they’re looking for.
      We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.
      In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.
      We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.
      PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
      PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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      Compliance Manager | Rethink

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      Employment: Full Time

      Key Responsibilities:• Develop Client Proposals and assist Director and Partner- Head of Regulatory and Compliance Services in enlarging practice product offering;• Leading advisory projects on strategic matters linked to regulation with particular regard to DIFC/DFSA, ADGM/FSRA and Central Bank of the UAE and SCA;• Assist with Authorization applications to included drafting of policies and procedures• Assist clients with developing adequate structures and control frameworks to ensure regulatory compliance to include designing & implementing compliance monitoring & risk programs• Assist in advising clients on how to build/enhance an ethics, integrity and compliance culture;• Assist Director and Head of Regulatory and Compliance Services on reviewing regulations and determining best practices as directed;• Acting as Outsourced Compliance Officer for clients regulated by the DFSA/FSRA/SCA and/or as the central point of contact with the competent regulatory authorities in respect of all Compliance and AML/CTF related matters• Support Director/Partner on OCAB FSP applications as well as Project manager on Fintech & OCAB• Preparing articles for publication and factsheets• Prepare MI reporting material and associated internal projects as and when requiredKey Interfaces• Partner and Head of Regulatory and Compliance Services• Directors• Clients• Regulators

      Who are you• Minimum of 5 years’ experience in Compliance advisory from reputable Compliance Consultancy firm top tier international banks or Big 4 Regulatory Risk consulting roles (mandatory, do not apply unless)• Relevant degree (Legal, business or accounting university degree (preferred)) and should be a holder of formal Compliance professional qualifications either: CAMS, CISI Investment Compliance, ICA Advance certificate in AML or Legal Compliance (mandatory)• Strong investigational, analytical, ethics and problem-solving skills• Ability to hit the ground running• Extraordinary attention to details• Passionate about Fintech• Excellent oral and written communication skills• Ability to build rapport with clients• Experience working with people of different backgrounds and a high level of cultural competencyDeep knowledge of DFSA& FSRA rulebooks• Strong regulatory compliance, investigation or audit experience gained within a financial service, legal or regulatory environment demonstrating solid understanding of the UAE or UK regulatory environment.• Excellent interpersonal, communication and management skills.• Demonstrated ability to manage and advise on regulatory projects.• Strong commercial orientation, with proven ability to assess a diverse range of financial service businesses and provide pro-active solutions.• Strong project management skills &/or training• Experience as an registered CO/MLRO advantageous• Familiarity with corporate governance codes and standards• Experience advising clients and implementing frameworks meeting industry and leading practices standards and frameworks• Notable customer experience and collaboration skills• Demonstrated ability to think strategically about business, product, and technical challenges• Highly technical and analytical• High levels of accuracy and attention to detail, be organized with the ability to work to deadlines.

      Re/think is a boutique accounting, regulatory and compliance, VAT advisory, audit, HR consultancy, recruitment and business advisory firm. We specialize in assisting SME clients with cost-effective, high quality services and solutions. We create value by investing in highly qualified and motivated people and working closely with leading industry partners to provide our clients a one stop shop for all of their business support.
      This support ranges from our core services to CFO and board level advisory for the sectors and markets we serve. Our ability to add value reaches across business size, as our offering can be adopted to start ups through to large complex firms. More

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      Assistant Product Manager, Remittance | Commercial Bank of Dubai (CBD)

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      Employment: Full Time

      Job Purpose:The product lead would be responsible for the end to end digital transformation of the Remittances and FX products supporting the entire customer life-cycle from acquisitions to engagement to retention in the process building a sizeable portfolio which is profitable and sustainable in the long run.Principal Accountabilities:Revenue: Responsibility includes the P&L of the product/segment and ensuring Bank remains competitive in banking products and services in the covered segments and markets with the objective to maximize acquisition, funding and profitability.Product-Services Development: Identify gaps, develop and launch new/revamp products and propositions to enhance penetration, profitability, brand awareness and market sharePortfolio Management: Analyze portfolio behavior in order to and implement effective and targeted marketing programs designed to attract additional business.- Determine segment product performance- Identify revenue / cost reduction opportunities- Customer retention and loyalty program to minimize attrition- Key performance indicators (KPIs) for performance monitoring and quality measurement purposes and monitor achievement on periodic baseProcess Reengineering: Responsible for business process and functionality via channel to ensure customer and staff experience with originating product sales is “user friendly” and cost effective.Competition and Market Watch: Ensure ongoing increase in market share and sustainable growth rate in the markets, conduct gap analysis and continually improve our products and channels delivery. Responsible for increasing Market shareSupport Unit Management: Develop seamless relationships with all key stakeholders (Sales, Risk, Legal & Compliance, IT & Operations, Marketing, and Business Quality) in order to ensure smooth launch of new products and propositions. Lead internal and cross-functional teams to solve business problemsCustomer (Internal & External):- Ensure value proposition is implemented as per the central guidelines and controls defined by head of Personal Banking- Provide timely and accurate information to all departments and the compliance function as and when required.- Assist teams in coverage markets to prepare service level agreements SLAs for priority servicing of Customers and to attain key service indicators (KSIs).- Actively develops a 1-2 year plan for product development based upon segmentation market research and support communication of this strategy across retail bank management team.- Build and sustain effective marketing initiatives that meet customers goals around driving cross sell of multiple products- Oversee the development and execution of core consumer segment (Lapsed, Loyal, Best etc.) marketing strategies across all business units and evolve strategies to incorporate additional affinities through rigorous testing- Working with Analytics to develop and test segmentation strategies; forecast and model promotional incentives that drive repeat shopping with meaningful ROIInternal (Processes, Products, Regulatory):- Manage the benchmarking process to determine the group’s standing against competition in the international markets covered, to give the group competitive edge in premium segment.- Ensure new and enhanced product launches are fully complete with the applicable internal policies and external regulations in the covered markets; also ensure policies and procedures exist for all existing products and services.- Ensure provision of training and certification program and other staff.- Create standard performance benchmarking in the markets covered.- Ensure safe keeping of all records, files, database, pertaining to the bank.- Provide accurate product and marketing information to Communications function to enable them to assist in marketing Campaigns etc. it will also entail working with local teams in these markets.

      Education and Experience:Degree or equivalent experience: Minimum MBA (preferably in Marketing, Strategy and Finance)Years of experience:7-8 years in Banking/Fintech, Sales and Services and Product Development with a proven track record of high performer, proven ability to build, manage and foster a team-oriented environment. Proven ability to work creatively and analytically in a problem-solving environment , desire to work in a dynamic and fast environment.

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Director of Technical Delivery | NSI & Bluefin Talent

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      Employment: Full Time

      Director of Technical Delivery – QatarA renowned IT Services provider is looking to hire a Director of Technical Delivery for their Doha office. The successful candidate will be responsible for the technical delivery (internal and external partners) of development both for standards and quality issues. Introducing new methods and approaches that are aligned with global trends for solutions and custom application delivery is one of the primary responsibilities.Ideal candidate has managed and delivered large complex programs from a technical delivery perspective and has been involved in both technical design and implementation of solutions.Key Expectations:• A business acumen with a strategic ability• Proven experience as Sr. delivery professional and other managerial positions with thorough understanding of implementation, integration and software development cycles, techniques, and methods.• You should have excellent knowledge of performance evaluation techniques, key metrics, SLAs, data analysis, reporting and budgeting.• You are required to identify and assess complex problems and creates competent solutions basis on analysis, in-depth knowledge of organizational objectives & vision.• Your interaction and management of stakeholders is with Board Members, C suite, Ministry Officials, Senior Leadership including Functional/Department Heads levels at a client and/or within the firm, involving negotiating or influencing on significant matters.• Strong communication, negotiation, and escalation skills

      • Need to have mandatory prior experience in managing multi-faceted, large, and complex technical delivery teams.• University degree in Computer Science, IT, Business Administration with specialization in Information Technology from a recognized university. Professional Certification in IT Service Delivery, Development Management is preferable• Overall, 10 to 15+ years of relevant experience with a Digital, Technology delivery / Solutions provider or System Integrators• Minimum of 5-6+ years of experience leading and/or managing large multiyear complex technical delivery and Integration Management.• Should have managed largely to medium size teams’ resources providing architecture & design, implementations, applications development.• Preferable experience in program delivery that incorporates at least 2 or more emerging technology namely Cloud, IoT, Big Data Analytics, Automation, etc.

      New Sourcing International (NSI) / Bluefin Talent have partnered so to offer a specialized recruitment solution within the Consulting and Financial services domains.
      Working together as a specialist search and selection agency, we concentrate on blue chip financial services and strategy / technology consulting organizations across Europe and the Middle East; focusing exclusively on Financial Services, IT and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work.
      We are dedicated to representing best of breed candidates in the region in our dedicated fields of employment. As such we are a leading outfit for placing ex-pats and internationally educated students in the region.
      Our biggest unique selling point, is that we are steered by a dedicated team of ex-financial services and industry professionals. This allows us to offer a level of candidate pre-screening for roles, which is largely anomalous to the recruitment profession. Our ability to bridge the technical knowledge gap typical recruiters encounter, coupled with a thorough delivery process allows us to drive consistently superior results for our clients sourcing requirements. Designed to provide a fast and efficient turnaround, we minimize the use of internal resources our clients spend vetting inadequate profiles, allowing them to quickly get back to focusing on their strategic goals.
      Our strength lies not only in the specialist nature of our firm, but also in the commitment we show towards our clients and candidates. We endeavour to build long-term relationships and recognise the crucial nature of communication throughout the recruitment process. Excellence, integrity, respect and transparency are cornerstone to the culture we promote. More