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      Remote Technical Support – ( French , German or Italian) | IBM Middle East

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      Employment:

      Full Time

      Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Professional. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You can work both individually and as part of a motivated worldwide team to assist IBM customers to perform problem determination on the IBM Spectrum Protect (aka Tivoli Storage Manager) product. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well rounded contributor. The challenge in this position is to able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, Advanced Interactive Executive (AIX), and Windows. Knowledge of cloud, Storage Area Networks (SAN), network protocols, and storage devices is preferred. Hands on experience with storage virtualization is a plus. Multilingual capabilities are an asset. Candidates must be flexible in schedule and availability. If you are self motivated and collaborative, join us and prepare to learn.IBM’s client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English ( Preferred having 3rd language as stated below ) – Responding to client queries and providing remote technical software support in a timely manner.- Maintaining highest client satisfaction and relationships even in severe and pressurized situations.- Interacting with client and IBM functions consistently until problem solution.- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.- Employing IBM’s standard support delivery methodologies and tools.- Logging all related activities for each customer query and handling client data securely.- Performing in international software support delivery processes and environments.- Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).- Identify known defects and fixes to resolve problems.- Provide assistance on supported product known defects for which available corrective service information and program fixes are available.- Identify suspected defects and engage development teams to assist in resolution.- Provide assistance with questions regarding product documentation related to the supported products- Interpret online manuals regarding IBM code and application interfaces.- Collaborate with other support centers and business units to provide seamless problem resolution.- Demonstrate proficiency in the software platform supported by maintaining applicable technical certifications.- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.- Demonstrate excellent English oral and written communication skills. ( English & 2nd Language is a must) This is a shift work position. The resource will work in EMEA time zone shifts in our Egypt office which is based in Smart Village. Weekend duty rotation will be required, once appropriate skill levels have been obtained

      Required Technical and Professional Expertise – Fluency in English; written and oral- Bachelors Degree; Computer Science or Software Engineering.- Knowledge of Operating Systems (UNIX, Linux, Windows); Experienced/Advanced usage preferred but not required. – Experience of backup solutions if possible. – Knowledge of Websphere, DB2, SAN and Tape drives would also be useful to the candidate – Basic knowledge of storage devices and peripherals; Experienced/Advanced usage preferred but not required.- Flexibility to work in Shifts (EMEA time zone shift) and participate in Weekend duty rotation. Preferred Technical and Professional Expertise – Preferred to be fluent in a 3rd language ( French / German / Italian)

      For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

      Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

      Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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      Senior Cyber Security Engineer | HR Source Consulting

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      Employment:

      Full Time

      DISTINGUISHING FEATURES OF THE CLASS: cyber security engineer with an analytical mind and a detailed understanding of cybersecurity methodologies. Cyber security engineers are expected to have meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure, and deliver on tight deadlines. To ensure success, a cyber security engineer must display an excellent understanding of technology infrastructures using Multi-Vendor Firewalls, VPN, SIEM ,SD WAN, IDS/IPS, Web-Proxy,Anti-Virus and Security Audits. Top candidates will be comfortable working with a variety of technologies, security problems, and troubleshooting of the network.Job Responsibilities: (Illustrative) • Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization’s data, systems, and networks.• Troubleshooting security and network problems.• Responding to all system and/or network security breaches.• Ensuring that the organization’s data and infrastructure are protected by enabling the appropriate security controls.• Participating in the change management process.• Testing and identifying network and system vulnerabilities.• Daily administrative tasks, reporting, and communication with the relevant departments in the organization

      MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE: • Possession of relevant Degree • Five (5) years of experience in cyber security domain Skills & Certifications • Current CCNA (Cisco Certified Network Associate) Security • Current CCNP (Cisco Certified Network Professional) Security • Current CCIE Security (desirable*)• Multi-Vendor Certification of Firewalls, SIEM, Anti-Virus etc.• Gulf Experience – preferred

      Since 2010, our team has successfully placed some of the world’s finest graduate to mid and C-level talent in organisations across EMEA and APAC, and it all comes down to our niche approach and understanding of the market place, skill sets and trends.

      From our offices in Dubai, Riyadh, London and Singapore, we run a sector specific operation. Meaning we specialise in your industry and are able to completely understand your vision, provide market insights and intelligence, and deliver the best talent to fit seamlessly into your operations. More

    • 100 Shares109 Views

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      Software Technical Support Internship | IBM Middle East

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      Employment:

      Full Time

      Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Internship. A person interested in this role will have the opportunity to grow their technical skills in the field of technical support and acquire the knowledge that would facilitate a technical support career progression. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You will work as part of a motivated worldwide team to assist IBM customers to perform problem determination on different HW and SW products. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions, and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well-rounded contributor. The challenge in this internship is to able to interpret complex software problems that span across multiple client and server platforms. If you are self-motivated and collaborative, join us and prepare to learn. – Responding to client queries and providing remote technical software support in a timely manner. – Maintaining highest client satisfaction and relationships even in severe and pressurized situations. – Interacting with client and IBM functions consistently until problem solution.- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business. – Employing IBM’s standard support delivery methodologies and tools. – Following established processes for effective management of support incidents. – Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. – Demonstrate excellent English oral and written communication skills. – Adhere to the set working schedule, supporting 24—7 shift operations.This is a 6 month contract, internship. – Required Technical and Professional Expertise – Language skills: Fluency in English; written and oral. 2nd European Language preferred. – Technical skills: Basic knowledge of Operating Systems (UNIX and Linux);- Bachelors Degree; Computer Science or Software Engineering preferred

      Personal skills:- Excellent communication skills (both verbal and written)- Excellent organizational skills- Good analytical and problem solving skills- Ability to work within a team- Strong customer driven focus- Good presentation skills- Ability to listen to clients and understand both situational and technical issues- Focused & Results orientated- Accuracy and attention to detailsPreferred Technical and Professional Expertise Language skills: – Fluency in French, German, Italian or SpanishTechnical skills:- C and UNIX / Linux shell script programming;- AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;- Working knowledge of common administration and debugging tools;- Additional consideration for existing knowledge of IP Security (IP);- Additional consideration for existing knowledge of IBM support tools and processes

      For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

      Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

      Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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      Cloud Leader | Oracle

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      Employment:

      Full Time

      Turkey and Africa Cloud LeaderOverall responsibility for the regions sales, third party alliances, and customer satisfaction. Develops and implements a comprehensive strategy that maximizes Oracle’s opportunities across all products and product lines.Manages and develops a team of sales representatives including recruiting, hiring, and training new reps on the Oracle sales process. May manage a Regional Manager or Branch Manager. Sells and promotes the sales of Oracle products to customers including negotiating price, other concessions and terms and conditions of the sale. Participates in strategic and tactical planning for the division. Builds working relationships with license, consulting and education field managers in the respective territory to develop joint account plans. Develops and execute a territory plan to maximize revenue. Generates and achieves monthly territory forecasts, and accurately predicts revenue on a monthly basis. Manages escalation. Conducts weekly progress meetings with sales team.

      Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge.As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

      Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

      Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

      More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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      Sales Executive – Telesales | AAG Markets

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      Employment:

      Full Time

      Job Location• Dubai, United Arab EmiratesCompany Industry• Financial ServicesJob Role• SalesEmployment Type• Full Time EmployeeMonthly Salary Range• UnspecifiedNumber of Vacancies• 5Career Level• Entry LevelYears of Experience• Min: 1Residence Location• Dubai, United Arab EmiratesSALES EXECUTIVE:• Research and recommend prospects for new business opportunities• Research and analyze sales options • Build and maintain relationships with clients and prospects• Stay current with trends and competitors to identify improvements or recommend new products

      • Knowledge of and established relationships within the financial services field.• A deep understanding of the industry’s issues, a vision for its growth and a commitment to advance • Fluency in other languages than English is a plus.

      AAG Markets is the fastest-growing, global CFD trading company. We have expanded to serve retail and institutional clients in 173 countries, with a year-on-year growth of 300%.

      As a strong proponent of security and transparency, we enforce the highest standards of safety (i.e. bank grade encryption and protection) for our client’s funds.

      AAG Markets specializes in crypto, FX, indices, and commodities trading – all with zero fees and zero commission.

      Wherever you are, our dedicated team of account managers will work 24/7 to provide you with exceptional support. More

    • 150 Shares169 Views

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      Junior Associate Recruiter for an International Professional Services Firm | RecruitMe FZE

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      Employment:

      Contract

      1 year contract roleUnder the general direction of the Recruiting Team Lead, you will be supporting the international campus recruiting efforts for Middle East. You will be playing an integral role in developing relationships with all applicants, in order to build affinity and loyalty, regardless of the outcome of their application. In addition to this, you will coordinate interview days, prepare materials for marketing events, collaborate with other offices, and maintain the recruiting database. You will work in Recruiting Team which includes Recruiting Associates, Recruiting Specialists, Recruiting Team Leaders and Recruiting Manager. You will regularly interact with candidates, interviewers as well as the wider HR team.Responsibilities:• Establishing strong relationships with candidates across various cohorts and seen as the main point of contact• Pre-screening incoming local and global CVs• Owning the candidate pipeline, ensuring efficient management of the entire recruiting process• Managing databases and maintaining information as well as performing analysis and creating reports• Preparing materials for marketing events along with attending recruiting events and representing the company• Working with global offices to support coordination of recruiting activities

      Experience & Qualifications:• A relevant bachelor’s degree and up to 2 years experience in recruiting, preferably at a professional services firm• Capacity to work in a demanding, fast-paced and multicultural environment• Strong service orientation and responsiveness to requests• An eye for detail in keeping all recruiting platforms/tools updated accurately• Ability to use data-based systems and report running• Organizational skills: handling competing priorities effectively, consistently meeting deadlines• Resourcefulness and strong problem-solving capabilities• Strong verbal communication skills; fluency in English• Advanced level computer skills: Windows, Word, Excel, PowerPoint, Outlook• Ability to work effectively as a member of a team• Confident and outgoing this role requires presentation skills• Ideally recruitment experience in a corporate multinational professional services firm, campus recruitment experience is a bonus

      RecruitME are a specialized recruitment consultancy supplying top tier business support staff to Dubais leading multinational organizations. We carefully source, screen and select only the very best candidates to assist our clients in making easier recruitment decisions faster.

      Differentiating ourselves from standard recruitment agencies our consultants have been carefully chosen for their backgrounds in business support for leading multinational organizations. Having been both the client and the candidate previously, we have an insiders understanding of the recruitment process and our clients needs.

      What we do:

      Specializing in business support positions we can assist in introducing a small selection of experienced administration, finance and human resource candidates with the relevant experience to benefit your business. Our careful screening process ensures that we have met with and can give a concise overview of each candidates skills and current situation before you meet them.

      We pride ourselves on sending our clients only the very best available candidates in the market to ensure a simplified, hassle free and timely recruitment experience for all involved. More

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      Solution Architect | Infoline LLC

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      Employment:

      Full Time

      • Experience in Telecom domain in any roles like – Architecture, Pre-Sales, Delivery and Operations• Have experience in any BSS and OSS Platforms, Enterprise Integration Platforms, Activation and Provisioning, Mediation and Billing, Service Assurance platforms• Theoretical knowledge of eTOM, SID and NGOSS Framework• Desirable experience in Enterprise and Data Architecture, Solution Engineering • Having relevant Certifications is a big plus• Knowledgeable about Latest Tech Trends• Have experience in SOA and Micro-services architecture• Possess Infrastructure Knowledge / Deployment architecture & Network knowledge• Adept with Integration techniques• Must have Basic knowledge in Security architecture / such as Authentication and Authorization techniques• Knowledge of Design Thinking approach, Excellent Oral and Written Communications and Presentation Skills• Must be self-motivated, analytical, detail oriented, organized and pursue excellence on all tasks• Good to have Knowledge of Telecom industry best practices, future trends and design patterns• Ability to solve problems using a creative and logical mind set• Ability to articulate the value of technical capabilities

      • Exp Level: 5 to 8 years in Telecom domain like Architecture, pre-Sales, Delivery and Operations• Nationality: Omani preferred• Gender: Male or Female• Education: Diploma or Bachelor• Good communication and flexible to learn

      Established in the year 2003, Infoline LLC is one of the foremost IT enabled service (ITES) providers with specialization in business process outsourcing & IT solutions and services in Oman. Since inception, it has grown steadily to become a major IT Service provider in the Sultanate of Oman. More

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      IT Assistant (Retail) | Black Pearl Consult

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      Employment:

      Full Time

      We have been assigned a role from one of our clients, who is a luxury furniture company is looking for an IT Assistant – Retail to be based in Dubai, UAE. You should be able to install, configure, and maintain servers, computers, networks, systems for the company. You will be responsible for ensuring the company’s computer network is functioning properly and up to date.Other responsibilities will include but are not limited to:- Responsible for the installation, operation, and maintenance of servers, computer systems, and other technologies, such as communication systems.- Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer and network users.- Work at the help desk, answering calls and e-mails regarding the computer network or communication systems.- Write reports, tracking inventory, evaluating new technologies, negotiating contracts with vendors, and developing contingency plans in case of network failure and Internet security.- Required to keep detailed records of their network’s configurations, peripheral specifications, problems, and solutions. These records help their company address issues more quickly in the future.- Work in coordination with merchandising team in uploading discounts/schemes and pictures on online platforms.- Work with Retail & E-Com Team for Store and Online Site support.- Work With CCTV camera, NVR/DVR related issues.- Manage all Etisalat Accounts.- Monitoring server backup daily.

      RequirementsTo be considered for this job, you need to meet the following criteria:- Proven working experience of 3 – 4 years in IT support- Strong knowledge in servers, computer network systems, CCTV, and NVR/DVR- Work experience in Retail and Ecommerce is desirable- Strong communication and presentation skills- Bachelor’s degree in IT, Computer Science, or a similar degree- Proficiency in English; Arabic is desirableTo view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts – LinkedIn / Facebook / Twitter / InstagramDisclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website – www.blackpearlconsult.com.

      Black Pearl is a progressive, dynamic and well structured HR solution provider
      that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East.

      Like a rare and unique black pearl, we consider our partnership with our clients and job seekers as a fine, precious and valuable encounter that needs to be affirmed, developed and supported with a strong commitment to deliver not only the right services but the best in the industry.

      Our aim is to meet and exceed the expectations of our clients, strategically offering Black Pearl services that are customized to the unique requirements of our clients and job seekers alike, resulting in effectively achieving goals and all that is required in this ever evolving and competitive market. More