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    Experienced Server Remote Technical Support Engineer | IBM Middle East

    Employment:

    Full Time

    Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities The Multi-Vendor Services Server Team is expanding, and we are looking to hire Server Remote Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide. A Multi-Vendor Server Remote Engineer in this job role will have expertise in various multi-vendor server technologies and access to specialized education for variety of server products (both remote & hands-on). As part of the job, the Server Remote Engineer would have the following responsibilities: – Perform problem determination/fault isolation by analyzing support logs and diagnostic data within the Level 1 team. – Use specialized diagnostic tools to isolate complex client problems. – Keep customers regularly informed of problem investigation and resolution status throughout the support service request life cycle. – Identify known defects and fixes to resolve problems. – Interpret online manuals and available documentation aiming faster issue resolution. – Collaborate closely with higher level support teams to drive fixes on complex and critical issues. – Provide real time assistance to field technicians to resolve critical client technical issues. – Follow established processes for effective management of support incidents. – Demonstrate proficiency in the supported hardware platforms by maintaining applicable technical certifications. – Demonstrating soft and technical skills that contributes to client satisfaction. – Adhere to the set working schedule (organized in 3 shifts during weekdays, supporting 24×7 shift operations during weekends and public holidays, and on-call coverage)

    Required Technical and Professional Expertise – Bachelor’s Degree (or equivalent) in Computer science or similar technical field. – At least 1 year of experience in a technical support role – Remote technical support or Administration. – Experience in customer facing roles. Skills and competencies: – Excellent command of spoken and written English – Excellent soft skills, active listening/reading, sympathy, ask when in doubt, explain clearly and set right expectations. – Good planning and organization skills with excellent computer skills – Troubleshooting and analytical thinking skills to identify and resolve problems. – Customer-first mindset with high sense of ownership. – Ability to quickly learn and absorb new concepts, terms, and vocabulary. – Ability to research and self-study to find solutions to unknown issues and generally improve oneself. – Ability to manage complicated requests and handle difficult customer behavior Preferred Technical and Professional Expertise – Experience providing technical hardware support or administration for server products with focus on the following OEMs: HPE (ProLiant DL380/DL560/etc.), Dell, Fujitsu, etc.- Experience with Wintel/Unix/Linux OS and virtualization technologies (Unix knowledge is a big plus)- Basic knowledge in TCP/IP concepts.- Good command of spoken and written French language will be considered as a great advantage

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Associate HR & Admin Manager | Industrial and Commercial Bank of China (ICBC)

    Employment:

    Full Time

    Responsibilities:- Handle the calls, visitors, couriers etc at the front desk of the branch in the absence of Receptionist. – Organize and schedule meetings and appointments.- Assist in the preparation of regularly scheduled reports.- Assist the admin team in visa processing for the employees and selected candidates, as and when required. – Participate in the improvement of the bank’s HR management and comprehensive management policies, systems and procedures.- Participate in the research on branch HR management, organizational structure and business development.- Participate in secretarial work such as drafting comprehensive materials, organizing meetings and writing meeting minutes.- Participate in the supervision and management of branch security, property and vehicle management and other administrative and logistics work.- Responsible for coordinating and liaising between the company and government organizations/authorities and provide a key inter-face between two.- Responsible for the transportation arrangement of the top management of the branch. – Handle all kinds of routine administration processes like office management and maintenance; support the other departments whenever related issues are faced; co-ordinate with external vendors, Head Office and regional team. – Any other responsibility assigned by the bank or person in charge of the department from time to time on the basis of requirement.

    – Proficiency in MS Office.- Excellent time management skills and the ability to prioritize work- Attention to detail and problem solving skills.- Excellent written and verbal communication skills.- Strong organizational skills with the ability to multi-task.- Minimum 2 year of experience in the field or in a related area.- Bachelor’s degree in business administration, management, or a related field.- Fluency in English is a must. Speak Chinese would be an advantage.

    Industrial and Commercial Bank of China Ltd. (ICBC) is China’s largest bank and the largest bank in the world. It is one of China’s “Big Four” state-owned commercial banks (the other three being the Bank of China, Agricultural Bank of China, and China Construction Bank). It is the largest bank in the world in terms of market value, the world’s largest bank by deposits, and the world’s most profitable bank.

    In October 2008, the opening of Industrial and Commercial Bank of China (Middle East) Limited ( regulated by the Dubai Financial Services Authority) allows ICBC to become the pioneer among the Chinese financial institutions for the Middle East market. With strong support from its Head Office located in Beijing, ICBC Middle East support the financial needs of the UAE and the Middle East area, provide a comprehensive international trade,overseas financing against domestic support, project finance, clearing and settlement, and a series of financial services, become a link of economic and trade exchanges between China and Middle region. More

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    Security Associate Partner | IBM Middle East

    Employment:

    Full Time

    Introduction Information and Data are some of the most important organizational assets in today’s businesses. As a Security Consultant, you will be a key advisor for IBM’s clients, analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and securing the client’s organization with the cognitive solutions that are making IBM the fastest growing enterprise security business in the world.Your Role and Responsibilities The Associate Partner Security Services practices helps to lead the growth and management of all facets of the business, primarily by using this position and perspective to assist the business. This requires demonstrating thought leadership, sales leadership and delivery leadership and Consulting & Systems Integration leadership and deep knowledge & strong track record in more than at least 2 of the core domains : Security Strategy Risk and Compliance, Identity Access Management, SOC / Security Operations, Application and Data Security, Infrastructure & Endpoint Security, Incident Response, Red team testing and Mobile Security, cloud security and at minimum experience in data security and SO.ROLE AND RESPONSIBILITIES:Marketing and Sales- Lead Opportunity creation, opp progression, opp closure in security area, with select set of clients- Provide demonstration of IBM credentials in more than 2 of the core capability domains (SSRC/GRC, IAM, SOC Operations, Application and Data, or Infrastructure Endpoint and Mobile Security)- Provide a focal point for the team to help understand capabilities, offerings, client references- Become a recognized thought leader in one of the core domains, utilizing conferences, white papers, client presentations to build awareness of IBM credentials- Be accountable for driving signing’s in KSA

    DeliveryTake ownership of end-end delivery of security work for client, and ensure whats sold is getting delivered to satisfaction of client and 10/10 Net Promoter Score from client, and delight clients.- Working with UKI and EMEA and global team, help organize project approaches and teams for client delivery- Participate in project delivery, to varying degrees depending on project complexity- Help resolve project issues as they arise- Establish strong client relationships in key accounts to help progress the Security Services portfolioPractice- Provide leadership by facilitating a community of like-minded practitioners to share and exchange ideas for practice growth and improvement- Contribute content and advice to the offering development process- Help shape the emerging model of the global Security practicePeople- Help establish capability and skills models for the core domains- Become a role model for global practitioners in the core domains Required Technical and Professional Expertise – At least 10 years’ experience in management consulting and systems integration in a top tier professional services firm – Strong Consulting, Delivery and Sales proven track record – Strong Practice/Offering building proven track record – Strong track record in building relationships with internal and external senior stakeholders – At least 8 years’ experience working in projects related to the core domains – English: Fluent

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Office Manager – Asset Management / Financial Services | Irwin & Dow

    Employment:

    Full Time

    We are seeking an experienced Office Manager who has exposure to HR, Facilities and KYC client onboarding operations for our established client in DIFC. The position has diverse responsibilities, and it will manage the general administration function of the office for the MENA region. The role is a hybrid and there is considerable emphasis on HR operations and administration, encompassing recruitment, on and off boarding, inductions and managing the appraisal process. Full implementation of management strategies and initiatives is required and strong employee engagement skills. You will be able to mentor and develop the Administrator and ensure the office operates smoothly and functionally as a unit. The role will report to senior leadership executives and assist with roadshows and investor relations events as they start resuming and coordinating closely with both corporate and private clients. There will be considerable client onboarding with KYC due diligence and compliance administration, in terms of reporting and conflict monitoring. Hence, it is a requirement that candidates have relevant industry experience, from within either a law firm, investment bank or private equity/asset management firm previously.

    We are looking for a true professional; who has worked in a broad-based role within the above specified sectors for ideally for between 3-5 years in the UAE. The right work ethic, personality and overall attitude is very important to our client and the company fit needs to be right. You will be an individual with a positive nature, high energy, and a strong team spirit. The ability to multitask with exemplary time management skills is paramount as is strong interpersonal skills. Corporate appearance and immaculate presentation is key in representing this amazing office and its business.

    Irwin & Dow was established by two highly experienced recruitment professionals, Tracey Irwin and Jocelyn Dow. We provide a refreshing approach by working in close partnership with clients and candidates within the Business Support, Secretarial, HR & Finance sectors.

    Good staff are key to every business. We recognise and appreciate this, having over thirty years combined recruitment and executive search experience within the region.

    Our main aim is to provide a specialist service to clients preferring to work with a bespoke consultancy.

    Our values of discretion and diplomacy are paramount and our ultimate goal is to become a partner of choice for all our clients and candidates. More

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    Receptionist | Charterhouse

    Employment:

    Full Time

    Charterhouse are working with a global consultancy firm based in the UK who are looking at hiring a Receptionist for their Dubai office. This receptionist role will see you be responsible for delivering a high level of service across a specified office. You will act as first point of contact for incoming calls and visitors. Duties include but are not limited to: Reception (meet and greet), meeting room set up, diary management, expense processing, general administrative support and keeping the client database managed and updated. In addition, you will be responsible for directing incoming calls appropriately, taking messages or dealing with where possible and also dealing with post and couriers. You will also provide general support to staff visiting from overseas offices as required.This is a full time role working Sunday to Thursday, from 9.00 to 5:30pm.

    To be successful for this role you must have excellent communication skills in English and have great computer skills. Ideally you should have a minimum of 2 years of administrative experience. You must have a positive and flexible approach and excellent organisational and detail-oriented skills, and able to prioritise workload. Preference will be given to Western educated candidates and those who are immediately available.

    The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

    Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More

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    Personal Assistant | A Professional Public Accounting, Audit, Tax, And Advisory Firm

    Employment:

    Full Time

    We are looking for a competent Personal Assistant with an accounting or/and IT background to provide personalized professional, logistical and administrative and accounting support in a well-organized and timely manner. You will work on a one-to-one basis with the Managing Partner on a variety of tasks related to the executive’s working life and communication. Enhances executive’s effectiveness by providing information management support; representing the executive to others.Responsibilities:• Able to understand accounting and auditing business and perform specific trained tasks • Act as the point of contact between the executives and internal/external clients• Undertake the tasks of receiving calls, take messages and routing correspondence• Handle requests and queries appropriately• Maintain diary, arrange meetings and appointments and provide reminders• Make travel arrangements• Take dictation and minutes and accurately enter data• Monitor office supplies and research advantageous deals or suppliers• Produce reports, presentations and briefs• Develop and carry out an efficient documentation and filing system• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.• Conserves executive’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.• Maintains executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.• Represents the executive by attending meetings with the executive, or in the executive’s absence; taking minutes of meetings, speaking for the executive.• Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.• Maintains customer confidence and protects operations by keeping information confidential.• Completes projects by assigning work to clerical staff; following up on results.• Prepares reports by collecting and analyzing information.• Secures information by completing data base backups.• Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Contributes to team effort by accomplishing related results as needed.• Records and bookkeeping.

    • Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Organization, Time Management, Presentation Skills, Equipment Maintenance, Travel Logistics, Verbal Communication.• Enthusiastic, hard-working, positive, excited about your role and contributions.• Finance and accounting or auditing background would be advantageous, as well as Social media and website maintenance knowledge.

    A professional public accounting, Audit, Tax, and Advisory firm. More

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    IT Specialist | Trust Insurance Brokers (TIB)

    Employment:

    Full Time

    • Coordination of all activities related to Information / Cyber Security.• Communication of information relating to Information / Cyber Security in the Organization.• Coordinating the risk management process• Supervision and coordination of the Information Security Management System• Monitoring changes in exposure of key organizational information assets to major threats, deciding acceptable levels of risk and ensuring that awareness of these threats are developed, as well as ensuring that the importance of complying with the Information / Cyber Security is adequately communicated to the organization;• Ensuring that procedures and controls are correctly implemented that are capable of promptly detecting and responding to incidents, as well as the review and oversight of information security incidents;• The approval of major initiatives (such as any individual initiative associated with the implementation of ISO 27001/SAMA compliance) to improve information security within the organization;• Working with the ISSC, Lead the implementation, operation, support and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards,

    • Manages and leads the design and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies etc. and applicable laws and regulations. • Supports suitable information security awareness, training, and educational activities. • Manages information security risk assessments and controls selection activities. • Liaison with and offers strategic direction to related governance functions (such as Risk Management, IT, HR, Legal and Compliance) plus senior and middle managers throughout the organization as necessary, on information security matters such as routine security activities plus emerging security risks and control technologies.• Ensuring that adequate steps are taken, on an ongoing basis, to improve the Information / Cyber Security.• Participation in the Audit Management Process• Preparation and distribution of the Audit Report• Assessment of Organization’s compliance with approved security measures in Statement of Applicability• Preparation of audit criteria to increase its quality.• Development of technical expert skills in the areas required in the Organization.• Improvement and development of management systems in the Organization.• Conducting Quarterly Risk Management meetings.• Defining the risk management process including risk analysis, risk measurement, and risk treatment.• Overseeing the annual risk assessment including periodically reviewing the risk register.

    Founded in 1999, Trust Insurance Brokers (TIB) is an independent insurance broker and one of the first in Saudi Arabia to receive SAMA (Saudi Arabian Monetary Authority) licensing under the new cooperative insurance law and regulations of 2008.

    Currently, TIB manages a large reputable client base across various industries with a substantial collective insurance portfolio. TIB conducts business with all the leading insurance companies in Saudi Arabia, and operates through offices in Jeddah, Riyadh, and Khobar. Our goal is to expand our presence throughout the kingdom with plans currently underway to open additional offices in cities overseeing economic momentum.

    TIB employs 48 professionally qualified insurance personnel who provide our clients with the required expertise and knowledge to support them in making informed decisions on comprehensive insurance solutions that best meet their organizational needs.

    At Trust Insurance Brokers, we strive to deliver the highest levels of customer service and product excellence. We pride ourselves on having a solid track record in delivering value to our clients throughout Saudi Arabia. Not only do we save our clients money, but we also help them in making better and faster decisions about their insurance requirements due to our in-depth product knowledge, customized insurance programs, strong affiliations with all leading insurance companies within KSA, and experience in negotiating with the local insurance community. More

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    Senior/Lead Deveops – AWS/Azure | Quest Search & Selection

    Employment:

    Full Time

    Responsibilities:• Writing documentations and involving to the presales• Developing PDP for existing DevOps team• Deployment from scratch• Collaboration with Architecture and sales team• Prepare proposals for the new clientsWe request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

    • New team member will be involved into existing process and activities as well as developing new services, policies and approaches that will be using entire the team as well as the company.Requirements:• 7+ experience working as a DevOps• Experience working with clouds (one of AWS, Azure)• Experience delivering IaC (terraform, ansible, puppet, chef)• Experience automating/maintaining CI/CD pipelines• Experience microservices architecture (docker, etc)• Proficiency is scripting (bash, python, go)

    Quest Search & Selection is a specialist recruitment consultancy with over 20 years’ experience in sourcing the world’s best candidates for the global Retail, FMCG and Hospitality sectors.

    With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

    Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

    We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants’ skill, knowledge and passion for their sectors. More