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      Technical Support Representative – (English & Turkish Speaker) | IBM Middle East

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      Employment:

      Full Time

      Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities – Provides advanced level of hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo Servers and Storages – Diagnosing, troubleshooting, and developing new solutions for technical issues escalated from L1 support team. – Identifies out of scope technical issues, provides resolutions to a diverse range of complex technical issues, mentors others in providing validated technical information, support process instructions and special support requirements. – Ability to Learn new products quickly and effectively, when given access to our knowledge base to be able to develop a layered understanding of how the product works end-to-end. – Contributes to a centralized problem identification and resolution database – Develops and implements resolutions to identified problems and follow standard practices and procedures. – Identifies records and works with management to pro-actively revise current procedures and tools to improve customer satisfaction – Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues. – Challenges existing processes based on industry best practices, enhances these for the benefit of all.

      Required Technical and Professional Expertise – B.Sc. in Electronics/Communication/Computer Engineering or Computer science – 1-3 years of experience in technical support, IT infrastructure or related. – Excellent customer communication and problem-solving skills – Turkish and English Languages fluency are a must. – Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications. – Strong Hardware server’s knowledge is a must – Microsoft windows server and Linux knowledge – MCSE or other IT industry certifications is a plus – Ability to work during eastern time zone and 24*7 rotational shifts basis – Experience in working within global teams

      For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

      Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

      Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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      Developer CRM | Commercial Bank of Dubai (CBD)

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      Employment:

      Full Time

      Job Purpose:The incumbent is responsible for supporting the implementation, configuration, maintenance and enhancement of CRM application based on MS Dynamics CRM Platform, in addition to supporting application releases, monitoring production environment and integration with other support systems/channels in bank.Principal Accountabilities: – Design advanced Microsoft Dynamics 365 solutions (Experience building forms, views, workflows, reports for UI, Custom Entities, and Unified Interface).- Resolve variety of high impact problems through in-depth evaluation of complex business processes, system processes, and industry standards. – Responsible for the development, and on-going support of custom applications and objects within Microsoft Dynamics CRM. – Integrate CRM with support systems/Channels.- Developing SSRS reports using Microsoft SQL and FetchXML- Effectively utilize SDK and third party tools such as XRMToolbox for administration of CRM system.- Works with the business to assure high quality, timely delivery and implementation- Design business processes and integrations between Microsoft Dynamics CRM applications and other applications.Application Development- CRM Customizations- Plugins and Work flows- .Net coding- Power Platform(Good to have)- Data Migration and Package deployment tools – Interpret business requirements and technical specifications- Establish and implement standard development processes, controls, and environment.Solution Design- Assist in defining and designing the technical requirements for the application, including security, integration, performance, quality, and operations requirements. – Assist in designing individual technology components of the application development, execution, or operations architecture. – Develop application prototype to evaluate solution options. – Participate in quality management reviews to ensure adherence to all quality management plans and standards. – Develop new solutions or design concepts for new integrations in CRM landscape – Apply strong CRM knowledge to have gap analysis from actual business requirement to solve a business objective with optimized CRM implementation.- Stay abreast with current industry trends and technology

      Qualifications:- University graduate in Computer Science with specialization in System Analysis and Design.- Professional qualifications in Software Development, Agile Development and Software Applications Lifecycle Management- Previous experience in managing and implementing sales, marketing and service modules using a leading CRM product (MS Dynamics CRM, Salesforce, etc.) Experience:- Minimum 5 years of IT experience in build ,design and deployment of MS Dynamics CRM 365- Minimum 5 years in SSRS, SQL and .NetSkills:- Strong technical, functional and software engineering capabilities- Excellent communication skills in English- Planning and organizing skills- Problem solving skills- Team management skills- Excellent Interpersonal relations skills

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Banking Sale Executive | M&M Marketing Management

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      Employment:

      Full Time

      Minimum 1-year experience in banking sales in U.A.E.• Prior experience in promoting banking products via telephone/meeting customers in person• Excellent communication/convincing and selling skills• Understands the basic mechanisms of general financial products and services• Must be target & self-driven• Proficient source of network and connections to pitch to customers

      University Qualifications: bachelorsOther certifications obtained: diplomaNature and length of previous experience: Minimum 6 months to 1 year experienced candidates in retail banking sales in UAE or from hometown is consideredSpecialist knowledge: 1.Excellent knowledge in banking products (credit card/personal loan)2.Process of credit card/personal loan applicationSoft Skills and Personality traits: 1. Communication skills2.Long term sustainability goals3.Negotiation skills4. Interpersonal skills5.Target orientedAge Range: 20 – 45Language Fluency: English, Arabic (added advantage but not mandatory)Current Location: UAE

      M&M Marketing Management LLC is incorporated in UAE with 3 offices in Dubai located in ideal locations. The staff consists of 100+ highly experienced employees whose skills and experience collectively cover a very broad segment of the market area.

      M&M provides Back Office and Outsourcing Services such as Operations, Credit Control, Sales, Collections etc. for major Banks and Financial Institutions in the UAE. More

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      Project Manager | Hoo Exchange

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      Employment:

      Full Time

      Job Responsibilities • Responsible for the entire delivery process of the project, and effectively control the project time cycle, personnel arrangement, function delivery quality, development progress, estimated risks, etc.;• Formulate the main plan for project development and implementation, and regularly update and report the project delivery status;• Define the reasonable arrangements and personnel deployment for multiple projects in parallel, make full use of project resources such as members of the project team and various departments in the company to ensure that the implementation work is completed according to the established plan and implemented smoothly;• Responsible for the compilation and review of key results in the implementation process such as project implementation schedules, business solutions, customized demand solutions, etc., and write implementation processes, project implementation plans, follow-up feedback, implementation training courseware, software-assisted applications, etc. • Documents to promote the construction of standardized procedures for project implementation;• Compilation and management of project-related documents, including demand changes, plan discussions, meeting minutes, work logs, plan adjustments, plan updates, etc.

      job requirements: • Bachelor degree or above, more than 3 years of work experience, computer, management information and other related majors, software project management work experience;• Familiar with the development and delivery process of web products and mobile products;• Familiar with mainstream back-end technology stacks such as: Golang, Python, etc. preferred;• Possess strong communication, expression skills, team leadership skills, and problem analysis and problem solving skills;• Have good communication skills and teamwork spirit, and have a high sense of responsibility for the completion of work tasks and work schedules;• Have a strong sense of professionalism and hard work, have the courage to challenge peaks, and dare to shoulder heavy responsibilities;• Possess certain technical document writing ability, experience in blockchain and financial industry is preferred.

      Hoo Exchange is the world’s leading digital assets trading platform. More

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      Digital Monitoring Executive | RTC-1 Employment Services

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      Employment:

      Full Time

      • Lead the development of Digital & Learning Resources policies in coordination with the Operational Policies & Governance section, as well as the development of processes and procedures in coordination with the Organizational Excellence section in line with leading practices and relevant regulations.• Work closely with the Ministry, the Learning Delivery department and the Assessment Design, Coordination & Evaluation department to understand changes in the learning curriculum as well as understand the needs and requirements across schools to assess the impact on learning resources.• Lead the development of standards and guidelines for learning resources including assessment resources and learning delivery resources and ensure they are properly communicated to Education Sectors.• Lead the identification and assessment of opportunities to leverage technology and increase efficiency and effectiveness in the delivery and assessment of the curriculum and coordinate with the Information Technology department for implementation. • Maintain close relationships with the Information Technology department function to ensure right learning infrastructure is provided across institutions and that adequate support is provided to technological learning resources across institutions

      • Open to Emirati nationals• 50 years old and below• Must have at least 2 years of experience in the same role preferably Learning Resources /Education Technology /or School Operations• Immediate joiners will be prioritize

      RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

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      Network Coordinator – TPA | A Leading TPA (Third Party Administrator) in Medical Insurance

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      Employment:

      Full Time

      1. provider detailing entry in system (i.e. address, contacts, groupings, currency reference, e-claim code mapping and discount structuring if required)2. allocations of provider id’s (in net) & (out net) providers3. Provider Specialty updates4. Provider Business information updates including 5. Regular maintenance on Provider information6. initiate updating for any changes i.e. termination, suspension existing providers7. process linking & delinking of networks and providers8. time to time update of data whenever is necessary9. Daily clinician report downloads for clinician validation tat of 24-48hr10. Provider Clinician update, review validation and maintenances.11. Responsible in maintenances of provider folders for contracts ,correspondences and commercial terms and changes12. Utilized as reference in giving easy referral to members or clients for a type of doctors field and specialization available Network.13. Responsible for regular audits on provider licensure and to ensure provider license details are up to date which is inclusive of provider communication and timely system updates across UAE and GCC providers.14. Responsible for provider tracking sheets, the providers tracking play important rule as it been utilized by the entire organization, as reference in sending claims rejection, denial, payment report, broadcast, circulars, memos and other correspondence, this tracking as it contain the providers ID’s, providers grouping, contact persons details, appropriate email ID and or important focal points providers.

      Salary:
      AED
      5,000 to 5,500
      per month inclusive of fixed allowances.
      Additional benefits: Annual ticket, medical and life insurance

      a) University degree in any discipline of medical/Para medical science from a reputable university.b) Basic industry knowledge (healthcare / insurance).c) Should be a team player with an aptitude for customer service.d) Excellent oral and written communication skills.e) Must be computer literate.f) Excellent command of the English language, Arabic is a plus.g) Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information.h) Ability to work under pressure.i) 2+ years’ experience in the healthcare industry / hospitals is preferable but not mandatory.

      One of the leading “TPA” , Third Party Administrators in Medical Insurance ; a subsidiary of a fortune 20 Multi National Company , with extensive operation across GCC prospering over the last 18 years in facilitating our customers beyond their expectations in all services on par with global standards.

      We are committed in ensuring to provide high quality , superior, innovative and cost-effective business solutions in the areas of healthcare and insurance services and embrace the good will of being one among the best leading TPA’s in this region serving over 50 insurance companies , in administering their multiple policies as well as catering to self-funded schemes with both international and local policies amidst our stake holders.

      It is significant to share our accolades, that we serve more than 1.4 million members whilst administering over AED 4 billion worth of claims annually through a dedicated team of 700 + medical professionals in our talent pool from different parts of the world. We are partnered with a broad global network of over 4,000 health care providers in the region and always thrive to delight our customer through every service we provide remarkably.

      We believe in attracting dynamic , focused , self-motivated , professionals with industry expertise to join hands with us to move forward in a journey, which promises growth and career establishment as per each one’s skills and potential. More

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      Senior Software Engineer (Big Data) | Black Pearl Consult

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      Employment:

      Full Time

      Our client an international technology provider is currently looking for a Senior Software Engineer for their Big Data project. In this role, you will be responsible for participating as member of a cross functional team working autonomously on technology development and problem resolution. The role involves the design, development, implementation and maintenance of technology solutions and products.Responsibilities:• Lead technical design and build for small to medium sized solutions in a team. Translate functional and non-functional requirements into fit for purpose technical design.• Debug issues of complexity and follows design documents with minimal or no supervision.• Code review by peers/technical leads demonstrates good coding principles. • Software engineering tasks or problems of moderate to high scope. • Translate business solution requirements into potential technical solutions based on technical design.• Ensure solution performance, business edge cases and security related issues while developing software.• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. • Demonstrate good judgment in selecting methods and techniques for obtaining solutions. • For Data and Analytics solutions, conduct data analysis activities such as source system analysis, data dictionary collection, data profiling and source-to-target mapping to ensure solutions deliver on business needs.• Automate unit tests and carries out testing independently.• Work with senior technical engineers in the technical design process by contributing in the analysis of technical application requirements. • Update data inventories and registries as required to keep metadata and data lineage up-to-date, following agreed Data Governance standards, guidelines and principles.• Troubleshoot issues, fixes defects that are moderate to high complexity and carry out testing independently.• Shadows senior engineers on design and architecture components and collaborate with members of the cross functional team to identify areas of inefficiency and propose solutions.

      Requirements:• Minimum 5+ years of Developing and testing experience in the Apache Hadoop framework, Azure cloud, Lambda architecture and Data Lake.• Experience in Big Data and batch/real-time ingestion and analytical solutions leveraging transformational technologies.• Experience in Java, spring, Elasticsearch and Cassandra.• Understand the source systems data, gather & able to transfer the data into HDFS as RAW and Decomposed layer (including writing Oozie workflow, coordinators, Sqoop and Flume).• Ability to identify Unit testing.• Experience and knowledge of a wide variety of testing methods and tools covering functional, performance, regression, system integration, smoke testing of Business Intelligence, ETL, BigData ( Ingestion, Modeling, Serving layer) and Business Analytical landscape.• Understand the source systems data, gather & able to transfer the data into HDFS as RAW and Decomposed layer (including writing Oozie workflow, coordinators, Sqoop and Flume).• Exposure in handling to massive quantities of data by taking advantage of both batch and speed methods.• Strong knowledge of and experience with statistics; potentially other advanced math as well and good working knowledge of SQL ability.• Deep knowledge in data mining, data modelling, data processing, machine learning, natural language processing or information retrieval.• Experience in processing large amounts of structured / unstructured data.• Capability to design and document solutions independently.Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office.

      Black Pearl is a progressive, dynamic and well structured HR solution provider
      that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East.

      Like a rare and unique black pearl, we consider our partnership with our clients and job seekers as a fine, precious and valuable encounter that needs to be affirmed, developed and supported with a strong commitment to deliver not only the right services but the best in the industry.

      Our aim is to meet and exceed the expectations of our clients, strategically offering Black Pearl services that are customized to the unique requirements of our clients and job seekers alike, resulting in effectively achieving goals and all that is required in this ever evolving and competitive market. More

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      Strategy & Transformation – Senior Consultant | PricewaterhouseCoopers

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      Employment:

      Full Time

      Consulting – Government – Strategy & Transformation – Senior Consultant (Cairo, Egypt)Line of ServiceAdvisoryIndustry/SectorG and PS – OtherSpecialismAdvisory – OtherManagement LevelSenior AssociateJob Description & SummaryA career in our Government and Public sector practice, will provide you with the opportunity to help our clients achieve their objectives and optimise all elements of their operations.You’ll be a part of a team that helps clients build capabilities required to achieve strategic objectives by designing and executing broad based programmes that drive sustainable improvements.Responsibilities:  – Be part of the management consulting team, focused on the Strategy and Transformation Management within the Government and public sector. – Continuously expand on knowledge of Egypt and the Middle East business environment and work with colleagues in all Middle Eastern offices on client work and internal initiatives as well as with international teams where appropriate. – Support strategy development and execution, as well as support national transformation agenda.  – Support with large, complex client engagements that identify, design, and implement creative solutions for Public Sector entities, helping them restructure their organizational structures, and service delivery models. – Support with the implementation and oversee the quality of deliverables, effectively support the functional and technical team, support functional tracks of the transformation and relationships to ensure exceptional performance.   – Support and participate in the development and presentation of proposals for business development activities. – Delivery consulting services, including strategy development, contract evaluation, and process management.

      Requirements: – Excellent communication skills (both verbal and written) in English. Arabic is mandatory. – Education: Bachelor’s degree in a relevant major is required.  – Years of Experience: 3 – 6 years of experience – Proven IT skills in the Advance Excel, Word, PowerPoint and G-Suite. – The ability and willingness to travel within the Middle East

      PwC firms help organizations and individuals to create the value they’re looking for.

      We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

      In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

      We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

      PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

      PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More