Employment:
Full Time
Conditions of Work:
– Normal administrative office and hotel working conditions
– Required to work according to a 7 day 24 hour rotating roster.
Role Overview
Purpose:
– To provide excellent IT support service to both internal and external customers within limits of established Accor policies and procedures
Communication:
Internal
– Colleagues within the department and other service departments.
– IT peers in other hotels
External
– Guests
Main Duties:
– Ensure that all users are provided with the necessary support during their day to day activities to enhance productivity
– Respond to guest and colleagues’ queries in a friendly and efficient manner to ensure user satisfaction
– Maintain all hotel data in accordance with company security standards
– Monitor the performance of Networks, Servers, Workstations and peripherals and informs the Director of IT of any abnormalities to ensure that high performance standards are maintained
– Keep up to date with IT knowledge and trends to enable continuous improvement to the services offered to users
– Ensure standards are maintained and well communicated to colleagues to maximise efficiency
– Create user accounts and allocate necessary access to enable users to access appropriate folders and sites
– Ensure that all requests to the IT Department are logged in the defined manner to ensure accurate records are kept and analyse recurring themes
– Any other duties as may reasonably be requested by the management
Role Specifications
Qualifications
Essential
– Diploma in IT
– Attendance of MCSE track or CCNA track
Desirable
– Degree in IT
– MCSE or CCNA certification
Experience
Essential
– At least 1-year experience in an environment which requires practical usage of technical skills or in a network company
Desirable
– Experience working in Middle East
– Should have worked with an IT company or a hotel
Skills
Essential
– Minimum one-year experience on Servers hardware and software
– Good knowledge of RAID.
– Hands on experience on AD and Exchange
– Hands on experience on basic Networking using network components
Desirable
– Core Switching
– Cluster building
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels’ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Source: Job Posting - gulftalent.com
