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    Senior Manager / Director, Audit Quality and Risk Management | Ernst & Young

    Employment: Full Time

    From small businesses to some of the world’s best-known brands, our clients count on reliable financial statements, information and processes to inform their on-going strategies. More than ever, business is about interpreting and reacting to complex data – and they look to us for advice and services they can trust every time. You will use your professional skills and experience to make it happen, handling complex audit procedures across a broad range of industries and responsibilities.Our tailored external audit services help build trust and confidence through transparency, clarity and consistency. We are 79,000+ professionals based worldwide across 150 countries. Audit services involve reporting on the fairness in all material respects with which a client’s audited financial statements are presented, in conformity with the applicable financial reporting framework.The opportunityWe are recruiting for a Senior Manager / Director within the Audit Quality & Risk Management (“Q&RM”) group in KSA.This is a new role that will focus on enhancing the quality of our Audit services for our clients based in the MENA region. You will be working virtually to review quality results, oversee implementation of audit methodology processes and procedures and focus on driving service excellence. This is an ideal opportunity to gain experience within Audit Quality and be directly involved in improving quality metrics, in the MENA region.Your key responsibilitiesAs a Senior Manager / Director, you’ll be required to solve contentious or complex issues, support the MENA local partners and build relationships with MENA internal clients and peers. You will review recent Quality Review Program results for MENA based clients and identify areas for improvement. Working effectively as a virtual team member, you’ll design remedial action where necessary and support the execution of such action.As a role model for Quality & Risk Management (“Q&RM”), you’ll confirm that Audit teams understand and comply with EY’s Q&RM guidelines as well as communicate significant issues to MENA based partners and other stakeholders.You’ll be expected to contribute to people initiatives including recruiting, retaining and training audit professionals as well as understand and follow workplace policies and procedures and communicate these to all levels of staff. Actively establishing internal relationships and identifying and escalating potential business opportunities for EY Rapid Innovation will be essential, as well contributing to people initiatives, including recruiting and retaining EY Professionals. With a clear focus on anticipating and identifying risks, you’ll escalate issues as appropriate. You’ll confirm that the work you deliver is of high quality.Skills and attributes for success- Pro- activity, accountability and results- driven people will flourish in this environment.- Dealing with competing priorities, understanding how to manage resources and communicating effectively are key skills.- This will have a huge impact on those around you and help promote a positive work ethic.To qualify for the role, you must have- Professional accounting qualification- Experience as a Manager or Senior Manager with an Audit firm- Detailed understanding of risk-based auditing and risk and control strategies- Compliance with and understanding of regulatory requirements- Knowledge of IFRS- Understanding of Q&RM procedures- Project management, leadership, coaching, counselling and supervisory skills

    Ideally, you’ll also have- Proficiency in the Arabic language- Experience in the Middle East & North Africa (MENA) regionWhat we look forWe are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.What we offerWe offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.If you can demonstrate that you meet the criteria above, please contact us as soon as possible.The exceptional EY experience. It’s yours to build.EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.
    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Business Set-Up Advisor | RTC-1 Employment Services

    Employment: Full Time

    Position Title: Business Set-Up Advisor (Mainland)Employment Type: Full TimeSalary: up to 9,000 AED, depending on experience and qualifications plus commissionsJob Location: Al Barsha, Dubai, UAEAbout the Client:The hiring company is a prominent business set up consultancy agency catering to businesses in different industries all across UAEJob Role:• Display strong sales, negotiation, listening, empathy, and organizational skills in the pursuit of converting leads into sales• Deliver consistently high sales performance as defined by Dept. Head in line with colleagues• Manage client portfolio and advise them on the most appropriate setup for their desired business activity• Provide excellent customer service thereby increasing the satisfaction and quality of experience• Manage the process to deliver high levels of cost-clarity and customer satisfaction at all times• Support compliance and the customer in gathering the required documentation to support license application in a timely manner through the clear explanation of the application process and its key steps• Display and maintain a high level of UAE business setup market knowledge with customers• Present recommendations to clients regarding their business opportunities and assisting the understanding of the difference between mainland and free zone licenses• Keep the clients appraised of the application status and any issues arising from working closely with Account Managers and compliance teams• Present recommendations to clients regarding the business opportunities and advantages of starting business in different zones in the UAE• Carry out research and data collection to understand the nature of business the client has intended to start and its implications in different zones in the UAE

    Requirements:• Open to Arabic nationals• Male/Female, 38 years old and below• Bachelor’s degree in Business Administration or any relevant course• Minimum 5 years of experience in company formation and business set-up and at least 2 years of experience in DED Mainland setup• With strong knowledge in free zones and must have a sales background• UAE driving license is a plus• Extensive analytical skill and must be a team player and able to work with a multi-national team• Excellent communication skills

    RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

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    Quality Assurance Manager | A Leading Financial Organization in Qatar

    Employment: Contract

    *Candidates with Quality Management Systems in BPO environment to apply*Job Purpose:The Manager – Quality Assurance is responsible for establishing, planning and implementing a robust quality management strategy and framework. The role holder reviews procedures, processes and outputs while tracking client feedback to identify successes, gaps, errors and oversights, and non-conformity issues through robust processes to propose corrections and improvements. Focuses on the entire business life cycle from client acquisition to separations and works collaboratively with senior management and various departments on process & performance improvement, feedback processing, issues resolution, reporting, data quality, and guiding implementation of change.Key Accountabilities:§ Reviews and coordinates the development of the Company’s strategy, framework, policies and procedures, in relation to Quality Assurance and Quality Control (QA/QC) to ensure smooth, error free, efficient, and effective processes across the organisation that are resource optimised and lead to high customer/client satisfaction§ Recommends and implements quality programmes, where applicable, in accordance with relevant accreditation standards (ISO: 9001:2015 etc.) and in compliance with Company policies and statutory regulations (e.g. Data Protection)§ Develops and updates metrics for Quality Assurance activities, establishes objective measurement mechanisms and analyses performance data on the metrics against industry benchmarks to report performance and support continuous improvement in operational and service quality§ Reviews, monitors and reports on the client acquisition process covering the entire cycle from initial expression of interest to commencement of business in Qatar§ Monitors the performance of the Call Centre/Client Affairs helpdesk through live monitoring and use of call recording system and applications, and with respect to other established means of communication and transaction processing – including assessments of call centre agents where necessary§ Obtains and analyses customer/client feedback & issues using accepted QA/QC methods (e.g. RCA – Root Cause Analysis) and ensure quality processes and maintain all customer satisfaction§ Manages the log of quality reports and analyze quality data to recommend, follow up and improve operational effectiveness§ Prepares quality documentation, presentations, and reports by collecting, analyzing and summarizing information and trends including failed processes, recalls, corrective actions, and re-validations§ Utilizes data analytics and other quality monitoring system tools to prepare periodic management reports to facilitate data-driven improvements§ Represents the Company in responding to escalated complaints and grievances, based on established protocols, permissions and regulatory requirements within established internal processing timelines and guidelines§ Develops preventive occurrence and corrective action procedures and action plans and monitors to ensure their implementation§ Collaborates closely with all relevant departments to plan, develop, implement, and continuously improve on a total quality framework & systems; and inculcate an organisation wide culture for quality improvement§ Includes benchmarking, collaboration, and empowerment in every aspect of the role

    Professional/Academic Qualifications:Bachelor’s degree in Business Administration, or other related business discipline.Appropriate industry recognized certifications/licensesExperience:Minimum 8 years’ experience in Quality Management function in the financial/banking/BPO sector and at least 3 years’ experience in managerial rolesExperience with Quality Management Systems in BPO environment

    A leading Financial Organization in Qatar. More

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    Business Development Manager | Standard Chartered Bank – UAE

    Employment: Full Time

    Strategy* Define and execute the business development strategy for the Middle East (ME). The strategy will include a corridor engagement plan for all key markets and distribution channels.* Interface with key influencers within the SCB network, local Relationship Managers (“RMs) and external introducers for:* Education – training on the Jersey proposition and driving referral activity.* Prospect Management – handle all referrals from clients who are interested in offshore banking.* Pre-approval of prospects – ensure prospects being referred meet PIC Jersey criteria.* Feedback on prospects/applications – ensure that all business is accurately tracked and monitored. Feedback to be given to referrer on all applications.* Involved in arrangement of client/local network events.* Collateral co-ordination in markets covered.* Arrange client/local network meetings along with Regional Market Manager where necessary* (i.e. when RMM/Senior SCBJ personnel are in country).* Carry out prospecting activity through all available channels; i.e. Face to face meetings, group presentations, telephone, marketing communications, third party introducers.Business* Meet AUM (asset and liability) acquisition targets for the region.* Meet the NTB client accounts target annually – all accounts to be qualified.* Conversion rate of 1 NTB client for every 3 prospect meetings held.* Reduction in time taken to get an account opened.* Reduction in account application rejection rates.* Reduction in time taken for NTB clients to begin funding their new account.* Reduction in time taken for NTB clients to make their first investment (within 3 months of account being funded). This will be done by ensuring each new client is made aware of services offered by SCBJ.* Introduce two/three referral agents each year (mortgage brokers/real estate agents/lawyers/accountants/relocation agents etc.).* Develop new markets in Middle East for growth.Processes* Proven track record of sales activity.* Strong presentation skills.* Positive customer service mentality.* Planning and organizational skills* Relationship building skills* Strong interpersonal skills & communication skills.* Ability to deal with people at all levels.* Sound knowledge of banking products and services and banking procedures.* Team player who shows initiative and assertiveness.* Self-motivator who is keen to upgrade and improve personal knowledge and skill to meet the* job requirement.* Highest level of integrity and professionalism.People and Talent* Develop a network of introducers and build a business.* Have a close working relationship with the Team and departments outside the team both locally and internationally.* Help to develop the acquisition team as a whole by sharing best practice.Risk Management* Ensure the right type of client is recruited into the bank.* Ensure that all account opening procedures are followed to ensure that we meet our regulatory requirements.* Ensure that all documents/corroborations that are required are provided in a timely manner for new account and mortgage requirements.

    * Looking for candidate with relevant experience

    Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
    Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
    In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions. More

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    Credit Card Sales Executive (Arabic) – Leading Bank – UAE | TASC Outsourcing

    Employment: Full Time

    We are looking to hire Sales Officers to sell Credit Cards for our Direct Sales department.Accountabilities–• Achieve sales targets agreed with the Manager• Provide MIS on a weekly basis• Conduct promotional activities, group meetings, and roadshows to achieve budgeted sales volumes• Cross-sell various personal banking products like personal loans/mortgage/payroll account skillsEducation: University Degree or EquivalentExperience: Minimum 1 year of direct sales experience in banking or financial industrySpecialist Skills required for the Job:Core Skills• Target oriented• Ability to work under pressure• Ability to develop strong personal relationships within the organizations in the target marketTechnical Skills• Excellent Product KnowledgeJob Details• Job Location: UAE• Job Role: Sales Executive – Credit CardsPlease share your updated resume to kalyan@tascoutsourcing.com

    Accountabilities–• Achieve sales targets agreed with the Manager• Provide MIS on a weekly basis• Conduct promotional activities, group meetings, and roadshows to achieve budgeted sales volumes• Cross-sell various personal banking products like personal loans/mortgage/payroll account skillsEducation: University Degree or EquivalentExperience: Minimum 1 year of direct sales experience in banking or financial industrySpecialist Skills required for the Job:Core Skills• Target oriented• Ability to work under pressure• Ability to develop strong personal relationships within the organizations in the target marketTechnical Skills• Excellent Product Knowledge

    In a world where technology and processes are constantly changing, there is a need to find talented professionals, who are up to the challenge. TASC Outsourcing is a leading talent management company delivering unmatched high-quality people solutions.
    Our current roster of talent is over 3,500 strong, comprising 70 nationalities in 75 job functions across various sectors. We strongly believe in our values of agility, reliability, quality, respect and collaboration. We dedicate a team of specialists who understand the unique staffing requirements of specific sectors, connecting the right people with the right opportunity and creating value for both employer and employee.
    This is exactly the reason why we have become one of the most preferred talent providers in the UAE for IT, Retail and FMCG, Banking and Finance, as well as Corporate and Back-Office Support. More

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    Credit Card Sales Executive (Arabic) – Leading Bank | TASC Outsourcing

    Employment: Full Time

    Credit Card Sales Executive (Arabic) – Leading Bank – UAEWe are looking to hire Sales Officers to sell Credit Cards for our Direct Sales department.Accountabilities–• Achieve sales targets agreed with the Manager• Provide MIS on a weekly basis• Conduct promotional activities, group meetings, and roadshows to achieve budgeted sales volumes• Cross-sell various personal banking products like personal loans/mortgage/payroll account skillsEducation: University Degree or EquivalentExperience: Minimum 1 year of direct sales experience in banking or financial industrySpecialist Skills required for the Job:Core Skills• Target oriented• Ability to work under pressure• Ability to develop strong personal relationships within the organizations in the target marketTechnical Skills• Excellent Product KnowledgeJob Details• Job Location: UAE• Job Role: Sales Executive – Credit CardsPlease share your updated resume online.

    Accountabilities–• Achieve sales targets agreed with the Manager• Provide MIS on a weekly basis• Conduct promotional activities, group meetings, and roadshows to achieve budgeted sales volumes• Cross-sell various personal banking products like personal loans/mortgage/payroll account skillsEducation: University Degree or EquivalentExperience: Minimum 1 year of direct sales experience in banking or financial industrySpecialist Skills required for the Job:Core Skills• Target oriented• Ability to work under pressure• Ability to develop strong personal relationships within the organizations in the target marketTechnical Skills• Excellent Product Knowledge

    In a world where technology and processes are constantly changing, there is a need to find talented professionals, who are up to the challenge. TASC Outsourcing is a leading talent management company delivering unmatched high-quality people solutions.
    Our current roster of talent is over 3,500 strong, comprising 70 nationalities in 75 job functions across various sectors. We strongly believe in our values of agility, reliability, quality, respect and collaboration. We dedicate a team of specialists who understand the unique staffing requirements of specific sectors, connecting the right people with the right opportunity and creating value for both employer and employee.
    This is exactly the reason why we have become one of the most preferred talent providers in the UAE for IT, Retail and FMCG, Banking and Finance, as well as Corporate and Back-Office Support. More

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    Direct Sales Executive | Smyth and Bradshaw

    Employment: Full Time

    Client: Public Shareholding Insurance CompanyJob Title: Direct SalesLocation: Dubai, UAEJob Responsibilities• Responsible for achievement of agreed upon yearly sales target figures & performance goals / objective.• Maintain & develop a portfolio of existing and new, client account to ensure renewals and maximize profitability through daily account management.• Interact on regular basis with reporting line manager as well as underwriters on areas for improvement and implementation of action plans to drive direct sales and increase service performance level• Delivering good customer service by responding swiftly to enquiry and concerns from clients. working to amend policies where necessary in order to meet client demands.• Collection of all premiums from client within the agreed / approved credit period.• Contribute in enhancing company’s professional image in UAE Market.OUTPUT EXPECTED• Achieve the annual target across all the lines of business• Achieve the set target• Ensure renewals of existing accounts.• Ensure achievement of not less than 80% renewal retention ratio across all lines of business• Develop own personal strategy for soliciting leads and implement the same in order to ensure new accounts & achieve pre assigned sales target figure.

    Requirement1) Experience: Min 5+ years’ work experience2) Must have more than 5 years experience in Insurance Industry & specifically Dubai Market3) Education: Bachelors Degree4) Proven Sales track record

    Smyth and Bradshaw offers a unique and innovative approach to the search process.
    With an unwavering passion for people and commitment to unparalleled service, Smyth and Bradshaw has successfully been matching people to jobs for the past 20 years.
    In 2014 Smyth and Bradshaw arrived to Dubai with the goal of serving as an intermediary between clients and candidates to help both parties better meet their needs. More

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    Broker Relationship Manager | Smyth and Bradshaw

    Employment: Full Time

    Client: Public Shareholding Insurance CompanyJob Title: Broker Relationship ManagerLocation: Dubai, UAEJob Responsibilities1. Identify and develop new business opportunities for the direct sales.2. Manage direct sales, individual, corporate and broker sales.3. Responsible for profitable growth of business – all lines; achieving pre-assigned targets.4. Develop marketing activity to achieve the sales targets in line with company’s underwriting guidelines and R/I Treaty Limits.5. Interact on a regular basis with the reporting line manager on areas for improvement and implementation of action plans to drive broking sales and increase services performance.6. Proactively provide market feedback to the underwriters on trends and on changing requirements of clients/brokers.7. Manage and renew existing direct business and collection of premium from time to time.8. Assist finance/Accounting Dept. in collection of outstanding premiums whenever needed.9. Enhancing co’s image in the market by providing an excellent level of service and maintaining excellent working relationships with assigned brokers.10. Responsible for achievement of agreed upon yearly sales target figures & performance goals / objective.11. Maintain & develop s portfolio of existing and new, client accounts to ensure renewals and maximize profitability through daily account management.12. Interact on regular basis with reporting line manager as well as underwriters on areas for improvement and implementation of action plans to drive direct sales and increase service performance level13. Delivering good customer service by responding swiftly to queries and concerns from clients. working to amend policies where necessary in order to meet client demand14. Collection of all premiums from clients within the agreed / approved credit period.

    Requirement1) Experience: Min 8+ years’ work experience2) Must have more than 5 years experience in Insurance Industry & specifically Dubai Market3) Education: Bachelors Degree4) Proven Sales track record

    Smyth and Bradshaw offers a unique and innovative approach to the search process.
    With an unwavering passion for people and commitment to unparalleled service, Smyth and Bradshaw has successfully been matching people to jobs for the past 20 years.
    In 2014 Smyth and Bradshaw arrived to Dubai with the goal of serving as an intermediary between clients and candidates to help both parties better meet their needs. More