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    Software Technical Support Intern | IBM Middle East

    Employment:

    Full Time

    At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Internship. A person interested in this role will have the opportunity to grow their technical skills in the field of technical support and acquire the knowledge that would facilitate a technical support career progression. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You will work as part of a motivated worldwide team to assist IBM customers to perform problem determination on different HW and SW products. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions, and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well-rounded contributor. The challenge in this internship is to able to interpret complex software problems that span across multiple client and server platforms. If you are self-motivated and collaborative, join us and prepare to learn. – Responding to client queries and providing remote technical software support in a timely manner. – Maintaining highest client satisfaction and relationships even in severe and pressurized situations. – Interacting with client and IBM functions consistently until problem solution. – Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business. – Employing IBM’s standard support delivery methodologies and tools. – Following established processes for effective management of support incidents. – Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. – Demonstrate excellent English oral and written communication skills. – Adhere to the set working schedule, supporting 24×7 shift operations.This is a 6 month contract, internship.

    Required Technical and Professional Expertise Language skills: – Fluency in English; written and oral. 2nd European Language preferred. Technical skills: – Basic knowledge of Operating Systems (UNIX and Linux);- Bachelors Degree; Computer Science or Software Engineering preferredPersonal skills:- Excellent communication skills (both verbal and written)- Excellent organizational skills- Good analytical and problem solving skills- Ability to work within a team- Strong customer driven focus- Good presentation skills- Ability to listen to clients and understand both situational and technical issues- Focused & Results orientated- Accuracy and attention to detailsLanguage skills: – Fluency in French, German, Italian or Spanish;Technical skills:- C and UNIX / Linux shell script programming;- AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;- Working knowledge of common administration and debugging tools;- Additional consideration for existing knowledge of IP Security (IP);- Additional consideration for existing knowledge of IBM support tools and processes

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    OpenShift Consultant (RedHat 3Scale API) | Saudi Networkers Services (SNS Group)

    Employment:

    Full Time

    • 5 years of experience Building highly available API services using Red Hat 3Scale and SSO• knowledge of API mashups, analytics, developer networks, monetization models and security and building SOAP/HTTPS web services• 5 years of development experience using XML, WSDL/SOAP/XML and REST/JSON or equivalent• Experience in HTTP/HTTPS protocol, web services and use of web servers• Implementing security and identity protocols such as OpenID, TLS, OAuth, SAML, SSO, PKI (encryption and key management), REST, ESB Messaging, API security; API Key (PCI an advantage)

    • Knowledge in SOA design and implementation and system integration using SOA• Understand Architecture principles and simplify complex technical problems Build integration templates and assets • Design and maintain enterprise integration services and messaging platform using Redhat Fuse and AMQ• Experience in designing environment with clustering failover recovery, load balancing strategies for multisite implementation, defining technical architecture wrt Red Hat integration platform • Experience on Fuse ESB, AMQ Cluster on OCP Monitor AMQ Broker, RedHat 3Scale with Service/ Activedoc creation, configure Proxy, Setting up plans, 3Scale Installation on Openshift Container platform operator based

    Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.

    Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.

    Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More

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    SCCM Consultant (6 to 12 months rolling contract) | Halian

    Employment:

    Contract

    Our ClientA leading bank in Abu Dhabi requires an SCCM Consultant for an ongoing contract period, initially for 6 months to be based in Abu Dhabi.Your Responsibilities• Provide end user support within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.• The role also troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required.

    Your Qualifications• Experience on Microsoft technology specially SCCM• Professional qualification in Computer Science/IT related field.• Specific knowledge of banking related computer systems and operations.• Solid Experience with Apple products, OS, and Software.• Familiarity with AV and VC systems.• Minimum of 5 years of relevant experience.• Familiarity with service desk tool usage.• Good communication and inter-personal skills.• Good documentation skills.• Familiarity with Banking Law and Practices.

    Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.

    The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office.

    We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec.

    Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service. More

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    Operations Manager – Istanbul – E-Commerce / FMCG – Turkey | eMagine Solutions

    Employment:

    Full Time

    Rapidly expanding extremely successful Software company based in Dubai but are expanding across Europe are now building out their team in Istanbul (Turkey). They are recruiting for a Sales Operations Manager to join the business. The successful candidate will be very detail-oriented with the ability to work with and drive actions with senior colleagues across the business. You will be responsible for overseeing the quality of pipeline data in the CRM system and ensuring that the Sales executives and general managers maintain their deals appropriately.Job requirements• Previous experience in a similar sales operations manager role at a software/technology business (SaaS would be ideal)• Excellent experience working with Hubspot is essential.• Process mindset: Ability to improve existing processes and identify and implement new processes which streamline our sales operation.• Analytical mindset & highly numerate: you are passionate about working with and interpreting data, building reports directly in Hubspot and other tools (e.g. Excel) for use at board meetings• Organised with a natural ability to quickly priories key initiatives while working on multiple projects• A proactive communicator with your colleagues, able to work cross-functionally with different teams including senior management & board members

    Salary:
    USD
    3,000 to 4,500
    per month inclusive of fixed allowances.

    Skills• Own and define key operational processes and metrics, such as lead management, pipeline management, process optimisation and revenue metric analysis.• Report on results, identify trends and suggest improvements.• Partner with CRO, sales executives and general managers to implement new & improved processes and the implementation of tools to support this.• Work in partnership with the finance team to build accurate finance forecasts, including supporting new systems initiatives downstream the CRM.• Implement and manage strategic project-based work with related teams including marketing, sales, customer success and finance.• Proactively liaise regularly with the leadership team to provide insight that support key business decisions.• Assist General Managers and account executives with new and existing client contracts, renewals, organising client meetings and demonstrations.

    eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.

    Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey’s, market mapping and training and development courses.

    Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion. More

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    Operations Manager – E-Commerce / FMCG | eMagine Solutions

    Employment:

    Full Time

    Rapidly expanding extremely successful Software company based in Dubai but are expanding across Europe are now building out their team in Istanbul (Turkey). They are recruiting for a Sales Operations Manager to join the business. The successful candidate will be very detail-oriented with the ability to work with and drive actions with senior colleagues across the business. You will be responsible for overseeing the quality of pipeline data in the CRM system and ensuring that the Sales executives and general managers maintain their deals appropriately.Job requirements• Previous experience in a similar sales operations manager role at a software/technology business (SaaS would be ideal)• Excellent experience working with Hubspot is essential.• Process mindset: Ability to improve existing processes and identify and implement new processes which streamline our sales operation.• Analytical mindset & highly numerate: you are passionate about working with and interpreting data, building reports directly in Hubspot and other tools (e.g. Excel) for use at board meetings• Organised with a natural ability to quickly priories key initiatives while working on multiple projects• A proactive communicator with your colleagues, able to work cross-functionally with different teams including senior management & board members

    Salary:
    USD
    3,000 to 4,500
    per month inclusive of fixed allowances.

    Skills• Own and define key operational processes and metrics, such as lead management, pipeline management, process optimisation and revenue metric analysis.• Report on results, identify trends and suggest improvements.• Partner with CRO, sales executives and general managers to implement new & improved processes and the implementation of tools to support this.• Work in partnership with the finance team to build accurate finance forecasts, including supporting new systems initiatives downstream the CRM.• Implement and manage strategic project-based work with related teams including marketing, sales, customer success and finance.• Proactively liaise regularly with the leadership team to provide insight that support key business decisions.• Assist General Managers and account executives with new and existing client contracts, renewals, organising client meetings and demonstrations.

    eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.

    Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey’s, market mapping and training and development courses.

    Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion. More

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    React Native Developer | Chalhoub Group

    Employment:

    Full Time

    Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. What you’ll be doing As a Mobile Developer will also be responsible for all aspects of mobile applications architecture and development including all project related technologies responsible for rendering the end-user experienceWhat you’ll need to succeed – Responsible for architecting, building testing and releasing mobile applications – Mentoring and guiding all project activities on multiple small to medium-sized projects or one large project – Shift between a creative and a technical focus depending on the project need and/or the type of project – Participate in developing supporting proposal materials for projects – Participate in scoping and planning work – Write technical documentation (admin guides), white papers, presentations, contributes to determining internal processes – Be a thought leader in mobile technologies and space – Assist in recruiting of new mobile employees

    What skills & experience you’ll need to succeed: – Good grasp of data structures and algorithms – Experience with mobile application architecture and development – Hands-on experience with ReactNative framework – Hands-on experience with React framework – Hands-on experience with CSS preprocessors (SASS, LESS, STYLUS) – Hands-on experience with MBaaS (GCP Firebase, AWS Amplify) – Hands-on experience with publishing mobile applications to Google and Apple Store – Experience with GIT and GIT repository management systems – Experience with RESTful and GraphQL APIs – Experience with native mobile application development (iOS, Android) – Experience with mobile code deployment automation (Bitrise, Jenkins) – Experience with coding modular object-oriented JavaScript – Understanding and hands-on experience with writing modular CSS using SMACSS and object-oriented CSS methodologies – Experience and understanding with writing JavaScript unit tests (Jasmine + Karma) – Experience with mobile applications testing – Knowledge about Flutter – Knowledge about cloud computing platforms (AWS, GCP) – Should maintain and extend mobile development guidelines and boilerplate that is currently being used as a starting point for projects executed by both internal and offshore mobile development teams – A minimum of 3 years of relevant experience – Must have a strong customer service orientation and the ability to work with individuals in various organizational relationships – Ability to communicate effectively, both verbally and in writing, with a varied audience What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

    The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

    By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

    With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.

    By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. More

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    Investment Operations Manager | Halian

    Employment:

    Full Time

    Our ClientA growing international credit investment firm have a newly created opportunity for an Investment Operations Manager to join their team headquartered in Dubai.Your Responsibilities• Liaising with outsourced fund administrators, overseeing the NAV reconciliation process including review of investor statements and investor portal• Oversight of all financial accounting processes for investment structures• Liaising with industry partners where fund structures are co-managed to review financial statements, capital and income distributions• Responding to investor queries and review of investor capital statements and other investor correspondence in coordination with the investor relations team• Liaising with the firm’s investment and compliance teams during fund launch phase, investment closings and refinancing• Assist with regulatory reporting (DFSA, SEC, FCA, etc.) periodically• Preparation and review of lender KYC requests

    Your Qualifications• A qualified accountant (CA/CPA/ACCA) with at least 6+ years post qualification experience in Credit/Real Estate/Hedge Fund investment firm or a fund administrator• Consolidation skills with strong knowledge of IFRS, SMAs and Shariah structures• Prior knowledge of the CLO/loan asset class and any CRM software is an advantage• Excellent communication skills

    Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.

    The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office.

    We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec.

    Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service. More

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    Analytical Impact Associate Trainee – Data | Chalhoub Group

    Employment:

    Full Time

    Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. What you’ll be doing There are a few things we take really seriously in the Data Team: building amazing products and providing the most value to our users. Our users are excited with our analytics products and have shown a strong appetite for self service analytics. You’ll be accountable for making their early journey with our analytics product a success.• Take ownership of new accounts and manage their onboarding• Build strong relationships with our users to understand their needs and ensure their success with Looker / analytics products.• Serve as the main point of contact throughout onboarding and also liaison between users and the rest of the Data Team• Advise learning and development on the content of relevant training material• Work with users to build their most critical dashboard / looks / explores and ensure there is a clear end-user training plan for that scope.• Empower customers to connect their goals and challenges with the product built by the Team• Work with L&D to create scalable learning options. Run online meetings and consultations to educate users on the features of our product in collaboration with the product team• Contribute to building, own, and execute user success and onboarding journey• Spearhead internal cross-functional improvement projects• Channel voice of the customer and contribute to product development roadmap with Product Team• Partner with Product teams on upsell, cross-sell, and expansion opportunities

    What you’ll need to succeed • Strong customer-facing and presentation skills with the ability to establish credibility with business partners and teach them• Project management skills to keep projects on-track and manage unique flows for each onboarding• Ability to take initiative and adapt with a hunger to learn• Positive attitude, empathy, and high energy to deliver truly transformational impact• The curiosity, hunger, and resilience to deliver true transformational change. This role is not for the timid!What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

    The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

    By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

    With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.

    By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. More