More stories

  • in

    IFS – IT – IT Country Lead – Senior Manager | PricewaterhouseCoopers

    Employment: Full Time

    DescriptionAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Information Technology (IT)Management LevelSenior ManagerJob Description & SummaryME IT is accountable for the delivery of IT services to the ME firm, to other PwC member firms, and occasionally (through client facing teams) clients. The Service Delivery organization is a key interface between the business and IT, and is responsible to the business for the delivery and operation of solutions and services provided by ME IT, in line with agreed business and technology strategies. The Product and Service Management function sits within the Service Delivery organization and is responsible for ensuring that ME IT has a holistic, cross functional and customer focused approach to the management of the applications/infrastructure services (products) that it provides to the business. The Product and Service Management function provides a framework to ensure that each product is managed as an entity in its own right, having an agreed role, description, stated customer base, defined financial and performance objectives and, ultimately, an assessment of the on-going value that it provides to the firm. The Product &; Service Lead is responsible for this function and is a member of the Service Delivery Team Leadership, reporting to the Technology Service Lead.The role holder is accountable for the end-to-end operational performance, customer satisfaction, financial performance and value of all of the IT services and products which are the responsibility of the Service Delivery Team.Customer Experience Lead bridges the gap between the PwC professional and Technology. The jobs ensure that each touchpoint across the technology journey is engaging, efficient, and effective. Success as a Customer Experience Lead will increase customer satisfaction rates, increases customer.Responsibilities:- The role requires a dynamic IT professional with extensive responsibilities experience in managing, planning, budgeting, a large IT environment focusing on End User Experience and Technologies including but not limited to, Unified Communications & Collaborations, End User Devices & Peripherals, Tech Majlis & Service Desk Operations.Responsibilities:- Oversee the Operations and ensure delivery of commitments/project of supervised/managed IT services Communications & Collaboration Service Desk Operations End User Devices & Peripherals Extensive Knowledge in the application of Unified communications & Collaboration Technologies in enterprise environments.- Extensive Knowledge in the usage and application of Video Conferencing technologies, including but not limited to, Cisco telepresence, Cisco Jabber, Webex, Google Meet- Experience in operating cloud based collaboration systems ( Office 365, G Suite)- Experience in OS Image deployment and software distribution solutions ( SCCM, Workspace one,)- Experience in Operating and supervising a service desk operations, providing oversight over performance improvement, reporting, SLA Monitoring and KPI commitments End User Peripherals (laptops, Macbooks, Mobiles.)- Stock management and procurement forecast Asset Management oversight reporting and KPI commitment management Hands on coordination and involvement in regional and Global Projects, to ensure best customer experience and service is provided.- Work with IT country and functional leads to streamline Customer Experience across the Middle East Manage Global and Regional Projects to ensure on time delivery, and operational transition

    Requirements:- The candidate will be achievement oriented with the ability to be flexible and adaptive on a daily basis.- He will be able to work independently and as part of a team with a fast pace and a high energy that will translate into a high quality output.Education:- Bachelor’s degree or equivalent in relevant subject areas such as computer Science, Information Technology.- Proven experience in the following:- Telecom and communication Systems Cloud Backup operation implementation and support.- Image deployment and software distribution Technologies. Video Conferencing Technologies Collaboration and Audio Visual Systems.Years of Experience:- 10+ years of relevant experience in Data Centers, IT infrastructure, and IT Operations implementation, and support with direct interaction with business users, preferably within a professional services environment.- Knowledge in (Project Management methodologies).- Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines.- Proven IT skills in the following programmes (Microsoft Office, G Suite)Language Skills:- Excellent communication skills (verbal and written). Fluent in English but multilingual Arabic speaker preferable.- The ability and willingness to re-locate within the Middle East where the role dictates. Design & Improve customer experience- Begin with understanding each customer and their specific need.- Then, set a clear vision so that the entire process is transparent for the client and they know what to expect.- Build strong relationships with the business that are fostered by gathering customer feedback in real-time.- Creating Data-driven insights out of this feedback to inform the Technology strategy- Manage a team across the territory and provide a consistent client experience- Empowering end-user technologies (Servicenow, Workspace One ) with a focus on service management.- Support digital operations and emerging technologies and leverage synergies- As a Customer Experience Lead at PwC Middle east, you’ll get to do more than a job description.You’ll showcase your expertise:- In innovation and client centricity. More specifically, you’ll get to Champion opportunities to consistently Improve the PwC professional experience- Drive customer retention, reduce churn, and increase customer satisfaction- Guide team in effective client issues resolution and handle any escalations- Create a Client-centric culture within the team- Develop listening points in the customer journey, define segmentation of the customer base and varying strategies, and identify opportunities for continuous improvement- Test new strategies for driving customer value- Continually review and evolve the collection of processes PwC uses to track, oversee and organize every interaction between the customer and Vivacity throughout the lifecycle- Increase customer satisfaction, loyalty, and advocacy- Utilising every touchpoint within the organization’s customers is a chance to make their experience remarkable.- And finding innovative to enhance current systems and tooling to support this.

    PwC firms help organizations and individuals to create the value they’re looking for.
    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.
    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.
    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.
    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

  • in

    Automation Test Lead | Saudi Networkers Services (SNS Group)

    Employment: Full Time

    • The Automation On-site lead should have experience in delivering Test Automation projects on a large scale (across multiple platforms and applications in an enterprise).• Experience in test tools, frameworks and approaches is required.• Ability to solution Test Automation based on feasibility and value.• Tools – Microfocus UFT, Selenium, Tosca• Languages – Java, VB• Candidate should have good experience in core banking (specially Islamic banking).• Should understand and proficient in test estimation and planning.• Should be strong in managing team to manage delivery.• Should able to participate in test preparation and execution along with team.• Good to have experience in retail lending.

    • University Qualifications: Bachelor’s Degree in Computer Science / Information Technology• Nature and length of previous experience: Hands on Experience in Automation Testing in Banking domain.• Solid Experience in STLC.• Specialist knowledge: Automation Tools: Microfocus UFT, Selenium, Tosca• Soft Skills and Personality traits: Leadership, Excellent Communication in verbal and written• Language Fluency: English & Arabic

    Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.
    Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.
    Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More

  • in

    QA Manager (Aramco Approved) | Rawabi Holding

    Employment: Full Time

    Company DescriptionRAWABI Holding CompanyOperating in Saudi Arabia and the Middle East for over 30 years as one of the leading industrial players in the region and has activities in construction & engineering, oil & gas, petrochemical, utilities, power & electrical, telecommunication & IT, trading, and manufacturing. RAWABI Holding Company comprises various subsidiaries and several associated companies.Job Description- Accountable for the training and certification of RSCC’s QA/QC Staff- Accountable for implementing ISO policies, procedures and standards- Accountable for establishing, updating and implementing quality inspection plans for all projects and work sites (workshops etc)- Develops and institutionalizes RSCC’s QA/QC expertise, know-how, controls and capabilities- Ensures that RSCC’s quality standards, guidelines and policies are formalized into RSCC QA/QC manual- Ensures RSCC QA/QC manual is regularly updated and available for consultation- Manages the documentation and institutionalization of lessons learned concerning quality- Indetifies and tracks QA/QC KPI’s and devises plans and initiatives for improvement- Accountable for the proper implementation- Provides support for the professional development of staff reporting directly to him- Coordinates with the Estimation unit to establish the preliminary quality plan during bidding- Coordinates with the Project Managers to ensure that quality plan and construction plan are aligned- Coordinates with Procurement for conducting inspections of purchased materials- Coordinates with client appointed quality inspection teams to resolve complex QA/QC issues- Interacts and manages all QA/QC on site staff and operational issues on a daily basis- Coordinates with local and international organizations/institutions for updating RSCC”s standards- Coordinates with ISO Certifiers to ensure RSCC is complying with ISO Procedures

    Qualifications- BS in Engineering- Post Graduate qualifications in QA/QC with strong process-compliance auditing skills- Strong knowledge of engineering standards- Excellent interpersonal, organization, and communication skills- Minimum 5 year experience in the construction industry, including experience on field, in a company of RSCC’s size or larger- Minimum 3 year experience in the GCC, preferably in Saudi Arabia- Fluent in English (oral and written) – Arabic fluency preferred

    Rawabi Holding, through its fully owned subsidiaries, joint ventures and partnerships with international market leaders, focuses on four core sectors:
    Oilfield Services, Contracting & Industrial Services, Offshore Services and Retail. Through these divisions, we provide a diversified range of products and services to a variety of industries: oil, gas and petrochemicals; marine; engineering and construction; power, telecom and IT; corrosion and industrial services; logistics; and consumer products. Although varied and distinct, all our offerings share the same commitment to quality, service and excellence that make them part of the Rawabi Holding family.
    Rawabi Holding is a purpose-driven company that exists not only to generate profit, but also to improve everyone and everything we can. From customer projects and employee development to our impact on the communities in which we work, Rawabi Holding is propelled by an unwavering energy to make everything we touch better. No matter how great the challenge or how complex the problem, we face it head-on to deliver proven results. More

  • in

    Oracle Technologies Cloud Architect – FSI Sector | Oracle

    Employment: Full Time

    Oracle CloudTechnology ArchitectThe Oracle Technology Architect is a senior-level technical pre-sales role that will partner closely with Oracle Sales to develop new business, as well as to position Oracle Solutions at the heart of the largest customer organizations.Oracle Technology Architects bridge the gap between business and technology, speaking the value language of business and technology with C-level individuals. They combine deep understanding of technology, applications, industry best practices, business processes and architectural patterns to drive IT transformation initiatives that meet the business objectives of our customers.The role is predominately a PreSales role, an intrinsic part of the Sales team and have a focus on positioning Oracle’s Cloud Technology Solutions and License at the Enterprise Account transformation project. Common customer opportunities and projects will include but are not limited to Cloud adoption, Database consolidation, Data Strategy, Analytics initiatives and Customer Experience management.Good commercial sense is a key requirement, as we aim to grow our presence, presenting our solution should always reflect the immediate and long term benefit for our customers. A pro-active attitude is a key characteristic that we are looking for.As a Cloud Architect you have the chance to develop in a very broad spectrum, ranging from product expertise, customer interaction, communication and general IT market knowledge.Cloud Architect Engagements with Customers Include:• Building trusted advisor status with key technology executives and decision makers• Architecture Discovery and Capture• Architecture/Solution Design and Presentation• Solution Sizing and Configuration• ROI/TCO Analysis and Presentation• Reference Selling – Customer References, Performance Benchmarks, Reference Architectures, Optimized Systems• Demos of database, big data, middleware, integration and security productsResponsibilities include:• Lead and execute customer discovery, helping customers realize benefits of an Oracle on-premise, cloud and hybrid architectures• Provide support as Cloud Architect to a Cloud Account Sales Executive, to identify the best Oracle Cloud solution for their customer’s business needs and to position Oracle’s Cloud Strategy and Solutions as key differentiator in sales cycles• Design, validate, and present Oracle solutions to include advanced product concepts, future direction, and 3rd party complimentary products.• Present and articulate features and benefits of Oracle technology solutions to business and technical customers• Create and deliver presentations, customized demonstrations, seminars and workshops to customers and partners, as well as public events• Interact with all roles at customer, including CIO, CTO, IT Architects, technical staff and business representatives• Provide assessment of current state architecture and recommendation of future state architecture• Provide detailed sizing and associated justification• Identify and evangelize key business and technology benefits of adoption• Provide roadmap and migration methodology and identify quick wins• Advise on organizational impact of solutions• Be a trusted advisor for the customer at 360 degrees: once customer agrees on adopting an Oracle Solution, Cloud Architect continues to work with customer after the deal is booked to be sure that identified solution is used at full capacity with customer satisfaction• Maintain a continuous technical relationship with the customer• Design, plan and deliver Solution Demonstrations, Proofs of Concept and Benchmarks.• Contribute technical responses for Invitations To Tender (ITT), Requests for Information (RFIs) and Requests for Proposal (RFP);• Define infrastructure architectures and solution proposals, using Value Selling techniques;• Recognize and communicate opportunities to up sell based on solutions insight;• Keep abreast of all new products, market trends, future directions and the competition for areas of focus;• Maintain up to date, relevant knowledge of competitive solutions and winning strategies;• Actively develop product expertise;• Ongoing education and training of the sales force on Oracle technologies and solutions;• Document and share lessons learned and best practices;• Collaborate with other pre-sales teams to drive business results, enhance win rates and better customer propositions;• Operate in line with all Oracle processes and procedures

    Requirements:• Natural drive to learn and pick up new challenges• Broad background including architecture, implementation and delivery of large-scale hardware and software systems in real-world situations• Knowledge of Oracle technology portfolio• Wide knowledge of IT market and trends• C-level presentation experience• Demonstrated verbal and written communication skills: needs analysis, positioning, business justification, closing techniques• Ability to persuade others through presentations, demonstrations, and written communication• Ability to travel as needed• Previous specific industry experience (banking, telco, utilities, etc.) is a significant plus• Previous specific domain experience (security, data warehousing, integration) is a plus• AWS and/or Azure certifications, OCI certifications will be a plus.• Hands-on experience with Oracle OCI services and Oracle PaaS services, including Oracle databases, is mandatory.• Hands-on experience with a wide range of AWS/GCP/Azure services is a plus

    Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.
    Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
    More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

  • in

    Software Developer (Electronic Trading) | Venture Search

    Employment: Full Time

    Our client, a top-tier trading house situated in Dubai, is looking for a talented software developer to join their expanding business. After a very successful 2020, the business are looking to further their strong-hold on the European market by adding a software developer to support their front-office trading team. The business has invested heavily on technology in the last 18 months, and you will join and be supported by some very well-known trading technicians who too have recently moved to further the growth of the business from tier 1 trading houses across the UK and Europe.- Your role will see you develop and maintain their trading systems, working closely with the traders to identify issues whilst always looking to continuously improve the current platform.- You will provide direct and responsive support to not only the trading team but the wider business areas linked with the trading unit.- You will also get the opportunity to build and set up new development tools and infrastructure in the latest of cloud technologies.- Other responsibilities include the automation and improvement of development and data processes as well as testing and examining code written by other team members.

    Requirements for Python Developer role:- Strong knowledge of Python fundamentals- Knowledge of NoSQL- Linux based systems experience- Competent with cloud based technologies- Knowledge of data frameworks advantageous- Degree in computer science or related field

    Venture Search is an international banking & financial services search firm, combining technology and human skill to enhance all aspects of the hiring process. By combining advanced search technology and a market-leading team, we are able to attract the most talented candidates in the banking and financial services sector. Here at Venture Search, we are passionate about building world-class teams and delivering long-term recruitment solutions. Venture’s focus spans multiple facets of the global Financial Services industry, including Banking, Non-Banking Financial Institutions, Buyside, Fintechs, and Advisory firms. More

  • in

    Website Manager | An e-Commerce Startup in Dubai

    Employment: Full Time

    We are recruiting this candidate for a role in a new e-commerce company based in Al Mina, Dubai. This e-commerce company will be dealing in office supplies, school supplies, pantry supplies and cleaning supplies. We are launching in a few days and target customers are households and offices in Dubai. The warehouse is in Al Quoz Industrial Area 1.- Prior experience of Managing a Magento Community E-Commerce website- Manage the website (add/delete items and content) and make sure it is functional- Website performance analysis against set metrics and prepare reports- Make full use of website extensions- Input this data “Similar Products & What other users also buying with this product”.- Any website related work and improvements to the website- Strong technical knowledge of hosting, server, extensions, platforms, etc.- Always looking into new extensions and software that can add more muscle to the company- Admin work 1 hour/day- Compensation is AED 3,250/month- Salary can be increased in the future based on company performance.
    Salary:AED 3250 per month inclusive of fixed allowances.Additional benefits: Visa, Health Insurance, Free Membership from CGT ecommerce website. This membership would lead to savings when purchasing cleaning, stationery and pantry items from the company store. Performance based bonus of 1 month salary is applicable if annual sales

    The website manager will be based at the office in Al Mina area from Saturday- Thursday 8:30am-5:30pm.Basic Requirements:- IT/Website/E-commerce Background- Minimum 1 year of prior work experience in a similar role- Arabic Speaking is a plus- Driving License and Car is a plus- Minimum of Bachelor’s Degree in Business Administration from an accredited college (Attested degree certificate will be required)- English speaking- Knowledge of Word, Excel and comfortable with using technology- Reference letter from previous employer would be a plus- Currently based in UAE- Relevant industry experience (e commerce/fmcg/trading) is a plus- Willing to work under probation for 1 month

    An e-commerce startup in Dubai. More

  • in

    HCM Principal Solution Engineer | Oracle

    Employment: Full Time

    SHAPE TOMORROW, TODAYWhat if you could shape the way companies drive and increase their business success by introducing groundbreaking Cloud solutions in an impactful and innovative way? At Oracle, you can create Tomorrow Today together with our customers across a range of global industries as part of our Applications Solution Engineering (SE) team.JOIN THE APPLICATIONS SOLUTION ENGINEERING TEAMOur SEs have specialist and industry knowledge to help our customers build their cloud journeys. In partnership with sales, we collaborate with our customers to inspire them with an innovative solution roadmap to drive outstanding ROI in their businesses.This role will be aligned to SaaS – Human Capital Management Solution in Saudi Arabia.WHAT WILL YOU DO?- Partner and lead with sales team across all stages of the sales cycle to articulate the business value of SaaS – Human Capital Management Solution- Leverage industry knowledge to recommend relevant and innovative solutions that support your customers’ desired outcomes and ensuring customer satisfaction.- Ensure customers’ key business requirements and motivations are fully understood and addressed- Design, present and articulate Oracle SaaS – Human Capital Management Solution to a variety of external and internal stakeholder audiences- Focus on overcoming obstacles to achieve the customers’ desired outcome and ensuring customer satisfaction.- Stay up to date and increase your skills and knowledge in SaaS – Human Capital Management Solution and modern demonstration techniques- Address the competitive landscape and handle objections- Ensure a smooth handover for a successful customer implementation- Represent Oracle as a credible expert, providing current and new product information through workshops and at customer or industry events- Drive the strategic growth of ECEMEA Applications through an active contribution to the SE community

    WHAT SKILLS DO YOU NEED?- Excellent communication and presentation skills- Innovative thinking- Strong collaboration skills- Networking skills- Drive and resilience- Curiosity- Emotional intelligence- Ability to self-manage- Ability to translate complex customer needs into business solutionsEXPERIENCE & QUALIFICATIONS- Extensive knowledge of business applications ( Human Capital Management Solution )- Workforce Management- Benefits and Compensations- Talent Management- Strategic Workforce Planning- Talent Acquisition- Employee Development- Health and Safety- 12 years of experience as pre-sales or implementation consultant in enterprise transformation projects or 12 years business experience in Human Capital Management Consultation .- Strong knowledge of Saudi labor law and Strong knowledge of Saudi Arabia localization.- Very good understanding of Human Capital Management solution interaction with other solutions, like: Financials, Projects, Sales or any other solutions.- Experience implementing or demonstrating HCM software (Oracle, Workday, SAP, Infor or others) is desired but is not a requirement.- HCM practitioner experience is a plus.- Previous work experience in a sales, pre-sales, product management, or consulting role will also be considered a plus.- Ability to apply technology to drive innovation , experience in utilising design thinking and customer journey mapping a plus- Bachelors / Masters degree or equivalent desirable- Fluent in Arabic and English (other languages are a plus)- Travel is required, approx. 30 %No Visa Sponsorship is available for this positionAs part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

    Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.
    Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
    More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More