IT – Software & Web Development

Employment: Full Time

Role Description:• Responsible for planning, setting, prioritizing, and evaluating the work conducted by a data- migration squad responsible for data migration from the old source system to the new bank target system, this includes data migration strategy, mapping, planning, execution, monitoring, and reporting.Key Responsibilities:• Responsible for developing and rolling out data migration strategy from A-Z• Responsible for functional and technical planning and execution• Conduct and execute data mapping between ETHIX and SAP DWH, including the definition of data migration algorithm/rules• Lead and collaborate with a team of internal and external developers• Support creating of test cases and automated tests• Responsible to manage prioritization of product backlog (develop feature list, user stories, and roadmaps)

• Bachelor’s degree in Computer Engineering, Business Management or any related discipline• Master’s degree preferred• 5-7 years of experience in software management in an agile way of working• Knowledgeable in technology trends and agile product development• Experienced in leading a development team leveraging agile (e.g., SCRUM)• Proven track record of being a Product Owner in a data and analytics environment• Proven experience within Data Architecture, Data Mastering and Data Analytics• Several years experience in data migration from legacy systems (ideally including Temenos solutions & SAP data services) in the financial services industry• Demonstrated experience with ETL development, data mapping, data extraction, cleansing, etc.• With data integration to support data marts, extracts, and reporting• Analytical, ability to think strategically and creatively• Understand technical details of big data and data pipeline solutions (e.g. Spark, Kafka, Hadoop)• Collaborative, team-player, and good people management skills

New Sourcing International (NSI) / Bluefin Talent have partnered so to offer a specialized recruitment solution within the Consulting and Financial services domains.
Working together as a specialist search and selection agency, we concentrate on blue chip financial services and strategy / technology consulting organizations across Europe and the Middle East; focusing exclusively on Financial Services, IT and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work.
We are dedicated to representing best of breed candidates in the region in our dedicated fields of employment. As such we are a leading outfit for placing ex-pats and internationally educated students in the region.
Our biggest unique selling point, is that we are steered by a dedicated team of ex-financial services and industry professionals. This allows us to offer a level of candidate pre-screening for roles, which is largely anomalous to the recruitment profession. Our ability to bridge the technical knowledge gap typical recruiters encounter, coupled with a thorough delivery process allows us to drive consistently superior results for our clients sourcing requirements. Designed to provide a fast and efficient turnaround, we minimize the use of internal resources our clients spend vetting inadequate profiles, allowing them to quickly get back to focusing on their strategic goals.
Our strength lies not only in the specialist nature of our firm, but also in the commitment we show towards our clients and candidates. We endeavour to build long-term relationships and recognise the crucial nature of communication throughout the recruitment process. Excellence, integrity, respect and transparency are cornerstone to the culture we promote. More

Employment: Full Time

Role Description:• Responsible for setting, prioritizing and evaluating the work generated by a squad in order to build technical products for the back-end, running on Temenos T24 Transact core banking system (i.e. accounts, customer information, payments, accounting & reporting, etc.) serving both retail and corporate customersKey Responsibilities:• Responsible for functional and technical development of a technical back-end product or platform• Develop, maintain, test, and troubleshoot microservices or core-based architectures and/or software solutions• Practice CI/CD across the entire pipeline• Responsible for IT controlling of backend channels• Lead and collaborate with a team of internal and external developers, analysts, and business individuals to guarantee stable back-end and on-time delivery• Support creating of test cases and automated tests• Responsible to manage prioritization of product backlog (develop feature list, user stories, and roadmaps)

• Bachelor’s degree in Computer Engineering, Business Management or any related discipline• Master’s degree preferred• 5-7 years of experience in software management in an agile way of working• Experienced in owning and developing technical products with appealing UX• Experience in Islamic banking implementation• Knowledgeable in back-end technology trends (e.g. Docker, Kubernetes, Microservices), agile product development and DevOps• Experienced in leading a development team leveraging agile (e.g., SCRUM)• 2-3 years’ experience in working with Temenos solutions preferred• Deep-understanding of back-end technologies and processes• Programming skills in back-end languages (e.g. Python, SQL, Kotlin, Java)• Analytical, ability to think strategically and creatively• Familiarity with Dev Ops and Containerization• Collaborative, good people management skills

New Sourcing International (NSI) / Bluefin Talent have partnered so to offer a specialized recruitment solution within the Consulting and Financial services domains.
Working together as a specialist search and selection agency, we concentrate on blue chip financial services and strategy / technology consulting organizations across Europe and the Middle East; focusing exclusively on Financial Services, IT and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work.
We are dedicated to representing best of breed candidates in the region in our dedicated fields of employment. As such we are a leading outfit for placing ex-pats and internationally educated students in the region.
Our biggest unique selling point, is that we are steered by a dedicated team of ex-financial services and industry professionals. This allows us to offer a level of candidate pre-screening for roles, which is largely anomalous to the recruitment profession. Our ability to bridge the technical knowledge gap typical recruiters encounter, coupled with a thorough delivery process allows us to drive consistently superior results for our clients sourcing requirements. Designed to provide a fast and efficient turnaround, we minimize the use of internal resources our clients spend vetting inadequate profiles, allowing them to quickly get back to focusing on their strategic goals.
Our strength lies not only in the specialist nature of our firm, but also in the commitment we show towards our clients and candidates. We endeavour to build long-term relationships and recognise the crucial nature of communication throughout the recruitment process. Excellence, integrity, respect and transparency are cornerstone to the culture we promote. More

Employment: Full Time

Role Description:• Responsible for designing the bank’s future infrastructure and security architecture, including providing strategic direction on infrastructure and security evolutions in the market.• Responsible for complete infrastructure, Network, and Security design, systems analysis, data center operation/ Cloud Operations, network & voice communication• Ensure that the future infrastructure and security solution complies with the industry best practices and the regulatory requirements.Key Responsibilities:• Develop and evangelize the overall infrastructure and security architectural perspective in line with the bank’s strategic infrastructure and security vision• Act as an expert for infrastructure teams in the plan, design, and delivery of IT solutions• Advise teams on IT technology standard requirements, methodology, and processes• Drive short & long term architecture strategy for the overall IT project portfolio for key business segments• Participate in proof of concepts to assist in defining technology direction and enabling business strategy• Develop enterprise standards to ensure compatibility and integration of multi-vendor platforms• Design and develop infrastructure blueprints for the implementation of new solutions• Responsible for impact analysis and design modifications to existing systems to support new solutions.• Develop specifications for interfaces from existing to new systems.• Find solution/reach consensus on architectural issues that emerge during product development• Help review other people’s work and ensure squad output is in harmony with overall technical direction• Analyze the business impact that certain technical choices may have• Continuously research emerging technologies and propose changes to the existing architecture• Evaluate project constraints to find alternatives, alleviate risks, and perform process re-engineering if required• Be the point of contact for architects in lower-grade roles

• Bachelor’s degree in Computer Engineering or any related discipline• Master’s degree preferred• 5+ years of experience in infrastructure and security architecture of mid-sized companies• Specialization in architecting high-available infrastructure for digital banking in a regulated environment• Experienced with architecture management and governance• Experienced in an agile way of working• Strong knowledge of banking business processes• Deep knowledge and understanding of key IT infrastructure and security trends within financial institutions• Excellent command of English and preferably Arabic as well• Excellent C-Level communication skills, written and oral• Recommended obtained security certification (e.g. CEH, AWS/Azure, CISM, CompTIA, or CISSP)

New Sourcing International (NSI) / Bluefin Talent have partnered so to offer a specialized recruitment solution within the Consulting and Financial services domains.
Working together as a specialist search and selection agency, we concentrate on blue chip financial services and strategy / technology consulting organizations across Europe and the Middle East; focusing exclusively on Financial Services, IT and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work.
We are dedicated to representing best of breed candidates in the region in our dedicated fields of employment. As such we are a leading outfit for placing ex-pats and internationally educated students in the region.
Our biggest unique selling point, is that we are steered by a dedicated team of ex-financial services and industry professionals. This allows us to offer a level of candidate pre-screening for roles, which is largely anomalous to the recruitment profession. Our ability to bridge the technical knowledge gap typical recruiters encounter, coupled with a thorough delivery process allows us to drive consistently superior results for our clients sourcing requirements. Designed to provide a fast and efficient turnaround, we minimize the use of internal resources our clients spend vetting inadequate profiles, allowing them to quickly get back to focusing on their strategic goals.
Our strength lies not only in the specialist nature of our firm, but also in the commitment we show towards our clients and candidates. We endeavour to build long-term relationships and recognise the crucial nature of communication throughout the recruitment process. Excellence, integrity, respect and transparency are cornerstone to the culture we promote. More

Employment: Full Time

The Enterprise Architect is the most senior customer-facing architecture role within Oracle and is critical to the relationship between the customer and Oracle. The Enterprise Architect acts as a bridge between the needs of the customer to the solutions and services that Oracle may bring to bear to deliver value to the customer. The Enterprise Architect provides leadership within Oracle across the various lines of business to ensure that Oracle’s value offerings to the customer are feasible, consistent, effective andaligned to the customer need.SUMMARY- Translates Ideas into deliverable architectural approaches- Applies widest variety of architecture experience- Leads ECAL architecture engagements in large accounts- Supplier-side CTO / Chief Architect- Customer-wide Vision and Strategy- Converts Ideas into Enterprise Roadmaps- Create an actionable roadmap to prioritize change and develop realistic, realizable plans for execution- Leads or influences customer’s Oracle architecture decisions- Runs Architecture Boards- Partner with our customers to understand strategies, challenges, and goals- Fosters advocacy – continues contact with customer after the sale through adoption, deployment, and value reviewARCHITECTURE LEADERSHIP- Is acknowledged as an architecture authority externally outside Oracle with reputable publications and / or leadership roles at multi-vendor standards-bodies, industry forums etc.- Exudes strong executive presence, demonstrates a polished demeanor and superior sociobehavioral skills to effectively manage architecture complexity; uses excellent facilitation, negotiation, influencing and consensus building skills to drive diverse teams towards Oracle’s goals.The Enterprise Architect has the broadest knowledge of all IT architects, covering all layers of the architecture, all functional domains and across many industries. The Enterprise Architect will typically not have deep skills in any specific area, but will work with deep domain and industry experts where necessary- Exhibits exemplary corporate citizenship and is a role model for contributing to architecture and nonarchitectureOracle communities.- Demonstrates extensive knowledge and deep expertise in designing architectures for either an Industry (Financial, Healthcare, Retail, Govt. etc.) or Domain (Cloud, Big Data and Information Management, Customer Experience Management etc.) by establishing and applying architecture patterns.- Demonstrates comprehensive and top-level expertise and is an acknowledged authority in Enterprise ArchitectureACTIVITIES- Trusted technical advisor providing customers with enterprise architecture recommendations aligned to their vision, strategy and goals.- Produce current and future state architectural deliverables linked to customers’ business strategies to achieve desired outcomes- Articulates value proposition of proposed architecture- Create an actionable architectural roadmap for transformation.- Ensure our relationship continues after the sale through adoption, deployment, and value review.DELIVERABLES- High Level Architecture Patterns- Large Project Bill of Materials- High Level Customer Architectures- ECAL Architecture and Designs- Business Capability to Application Architecture mapping- Current & Future state architectures- Enterprise roadmaps- Benefits and Risk MitigationsSERVICES- Customer vision/strategy development sessions- Customer architect board participation- Technology architecture reviews- Architecture Readiness AssessmentsINNOVATION- Quick win opportunities- Applying customer and market context to a set of solutions- Identify areas of competitive differentiationROLE DESCRIPTION- The Enterprise Architect is the most senior customer-facing architecture role within Oracle and is critical to the relationship between the customer and Oracle. The Enterprise Architect acts as a bridge between the needs of the customer to the solutions and services that Oracle may bring to bear to deliver value to the customer. The Enterprise Architect provides leadership within Oracle across the various lines of business to ensure that Oracle’s value offerings to the customer are feasible, consistent, effective and aligned to the customer need.There are two classes of customer engagements that the Enterprise Architect typically supports. The first is a opportunity-driven large-scale solution. These may vary from a complex pure technology solution such as Enterprise DBaaS or an end-to-end ERP and SCM solution; the common thread being the complexity and cross-pillar, cross-LoB and cloud hybrid nature of the solution. In these complex solutions, the Enterprise Architect will work with other LoB architects to build a complete high level architecture that covers the static architecture, the operational architecture and the migration architecture necessary to deliver success to Oracle and the customer. A good term for this type of work might be “Enterprise Solution Architecture”.The second class of engagement is a longer, more permanent relationship at the account level. The Enterprise Architect will work closely with the customer at very senior level within the customer organisation – typically, CIO, Chief Architect or CTO – to build a strong strategic architecture relationship with the customer. This is usually realised through regular and frequent meetings with the customer – for example within the construct of an architecture board. Whilst the focus will likely be on the customer’s use of Oracle products and services, the aspiration is to build sufficient trust with the customer such that Oracle’s products are considered at the earliest point of the customer’s decision making.The Enterprise Architect is also a leadership position within Oracle and the architect’s key role here is to bring together the disparate threads of people, services and products into a cohesive offering. A large-scale Oracle solution will bring together Sales, Product Management, Consulting, Cloud Operations, Advanced Customer Services and perhaps a Global Business Unit – and it is the Enterprise Architect who sits at the center of these organisations, ensuring that, from a broad architecture perspective that the solution offers to the customer is fit for purpose.As the senior role in the architecture community, the Enterprise Architect must also lead beyond a single opportunity. The Enterprise Architect will lead on architecture re-use through the capture of these large-scale architecture designs and their evangelising within Oracle. This includes not direct re-use in future architecture opportunities, but also the use of those solutions in business development, services proposition development, future product direction. The most senior Enterprise Architects (IC6) will extend the scope of influence through to setting Oracle architecture strategy methodology and engagement models.The Enterprise Architecture will engage on solution engagements through the use of the ECAL process and will make substantial use of the ECAL example artifacts and pre-built solution patterns in their customer engagements. The Enterprise Architect is responsible for ensuring that any learnings gained whilst working with the customer are fed back into the ECAL content library.The Enterprise Architect will have a broad network of contacts within and outside Oracle, and the Enterprise Architect is encouraged to have a significant public presence through social media, external publication and participation at events and conferences.RESPONSIBILITIES- Support account teams in large-scale opportunities- Support “Inspire” activities in accounts to generate customer interest- Work in collaboration with local account team and a broad range of other Oracle LoBs- Exercise creativity, independent judgment and business acumen in selecting methods and techniques to design non-routine and very complex business solutions utilizing Oracle products and technology to meet customer needs.- Interact with all roles at customer – including CIO, CTO, IT Architects, technical staff and business representatives.- Conduct repeatable strategy, architecture, roadmap and planning workshops.- Provide assessment of current state architecture and recommendation of future state architecture.- Provide roadmap and migration methodology and identify quick wins.- Define, develop and evolve architecture standards and principles.- Provide non-routine and complex statements of work, work breakdown structure and/or level of effort and staff plans.- Responsible for transitioning deal knowledge to implementation team.- Leads the architecture and solution design aspects of engagement(s) ensuring high quality and integrated cross-domain business solutions.- Identify and evangelize key business and technology benefits of adoption.- Advise on organizational impact of solutions.- Play an active role as part of the architecture community.- Remain fully aware of relevant architectural programs and assets from Oracle worldwide.- Remain aware of all relevant product developments and references – both at Oracle and at competitors.EXPERTISE- Strategic and outcome-based mind-set- Enterprise Architecture Methods- Broad cross-functional, cross-domain IT knowledge- Modern application architectures- Modern development approaches- Modern IT architectures- Facilitation and Problem Solving- Industry Knowledge- Modern technology architectures

QUALIFICATIONS- University Degree in Computer Sciences or similar IT related fields- Extensive background as (Lead) Enterprise Architect, CTO or Head of Architecture- Proven technical expertise in SaaS (e.g. ERP), PaaS, IaaS and Digital Transformation related topics- Holistic knowledge of cloud solutions and respective use-cases- Knowledge of Oracle solutions would be ideal, but not a must- Significant C-level presentation and consultative selling experience- Flexible to travel across the regionTECHNICAL SKILLS REQUIRED- Wide background including architecture, implementation and delivery of large-scale hardware and software systems in real-world situations.- 10+ years experience relevant to this position.- Wide knowledge of IT market and trends.- Knowledge of full Oracle stack (ideally).- Specific knowledge of Oracle and competitor hardware solutions is an advantage.- Specific knowledge of Oracle database and middleware technology is an advantage.- Specific knowledge of Oracle applications is an advantage.- Specific knowledge of Oracle industry solutions is an advantage.- Knowledge of architecture frameworks like e.g. TOGAF, IAF, DYA and Oracle’s OADP/OEAF.- Detailed knowledge of architectural approaches including consolidation, cloud computing, virtualization, disaster recovery, application rationalization, information management, big data, java applications, Oracle and non-Oracle applications.- Ability to craft and articulate strategic solutions.- In-depth knowledge of implementation methodologies and best practices.- Significant C-level presentation experience.- Flexible to travel across Benelux and when required EMEA region.- Relevant local language skills are a plus- Prior team leadership or management experience preferred.- Ability to communicate effectively.- Ability to build rapport with team members and clients.- Strong influencing and negotiation skills

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.
Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

Employment: Full Time

This opportunity is with a large IT Company based in Dubai, UAE.As a Programmer/Developer, you are responsible for the development, design, and implementation of new or modified software products or ongoing business projects. You should be able to conceptualize applications from both a technical/programming perspective and a business point of view. You will be involved in liaising with the?Business Analysts?and Development Managers to ensure software projects meet requirements. Identifying areas for modification in existing programs and subsequently developing these modifications. Testing and evaluating new programs. Recommending system changes and enhancements. Excellent programming abilities in common languages and frameworks, such as C#/C++, Java Enterprise Edition/AJAX and Microsoft .NET, Python, are needed.

To be successful you would ideally possess 3+ years of Programmer/Developer experience having an excellent knowledge and experience in programming skills in languages and frameworks such as Python, Java, C# etc. You should have a bachelor’s degree in Computer Science/Computer Software Engineering/Software Programming and Development or similar.If this opportunity excites you, please send us your details. Please note only shortlisted candidates will be contacted.

TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.
The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.
We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals. More

Employment: Full Time

This opportunity is with a large IT Company based in Dubai, UAE.As a UI / UX Designer, you will be responsible for designing the overall functionality of customers’ online journey, ensuring a market-leading user experience that supports brand and commercial objectives. You will be gathering user requirements, designing graphic elements, and building navigation components and you should have an experience with design software and wireframe tools. Illustrate design ideas using storyboards, process flows and sitemaps. Design graphic user interface elements, like menus, tabs, and widgets. Develop UI mockups and prototypes that clearly illustrate how sites function and look like.

To be successful you would ideally possess 3+ years of relevant experience as a UX/UI designer with an expert understanding of interaction, usability and visual design principles and the tools used to produce these (Sketch, Photoshop etc.) Up to date with current design trends and usability best practice and knowledge in 4IR and beyond. You should have a bachelor’s degree in Computer Science/Information Systems/Design or related field.If this opportunity excites you, please send us your details. Please note only shortlisted candidates will be contacted.

TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.
The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.
We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals. More

Employment: Full Time

This opportunity is with a large IT Company based in Dubai, UAE.As a Data/Business Analyst, you would interpret data and turns it into information which can offer ways to improve a business, gather information from various sources and interpret patterns and trends. You will analyze complex data systems and documenting data elements, data flow, relationships, and dependencies at a company. You should be skilled in the tools used to retrieve, manipulate and management of data such Microsoft .NET development system, Microsoft SQL Server, Oracle. Reporting the results back to the relevant members of the business.

To be successful you would ideally possess 4+ years of experience working with major database platforms, such as Microsoft SQL Server, Oracle with a thorough knowledge of relational database theory, practice, data models and reporting packages as well as strong analytical, quantitative, and problem-solving abilities. You should have a bachelor’s degree in Computer Science/Information Systems or related field.If this opportunity excites you, please send us your details. Please note only shortlisted candidates will be contacted.

TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.
The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.
We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals. More

Employment: Full Time

DescriptionAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Information Technology (IT)Management LevelSenior ManagerJob Description & SummaryME IT is accountable for the delivery of IT services to the ME firm, to other PwC member firms, and occasionally (through client facing teams) clients. The Service Delivery organization is a key interface between the business and IT, and is responsible to the business for the delivery and operation of solutions and services provided by ME IT, in line with agreed business and technology strategies. The Product and Service Management function sits within the Service Delivery organization and is responsible for ensuring that ME IT has a holistic, cross functional and customer focused approach to the management of the applications/infrastructure services (products) that it provides to the business. The Product and Service Management function provides a framework to ensure that each product is managed as an entity in its own right, having an agreed role, description, stated customer base, defined financial and performance objectives and, ultimately, an assessment of the on-going value that it provides to the firm. The Product &; Service Lead is responsible for this function and is a member of the Service Delivery Team Leadership, reporting to the Technology Service Lead.The role holder is accountable for the end-to-end operational performance, customer satisfaction, financial performance and value of all of the IT services and products which are the responsibility of the Service Delivery Team.Customer Experience Lead bridges the gap between the PwC professional and Technology. The jobs ensure that each touchpoint across the technology journey is engaging, efficient, and effective. Success as a Customer Experience Lead will increase customer satisfaction rates, increases customer.Responsibilities:- The role requires a dynamic IT professional with extensive responsibilities experience in managing, planning, budgeting, a large IT environment focusing on End User Experience and Technologies including but not limited to, Unified Communications & Collaborations, End User Devices & Peripherals, Tech Majlis & Service Desk Operations.Responsibilities:- Oversee the Operations and ensure delivery of commitments/project of supervised/managed IT services Communications & Collaboration Service Desk Operations End User Devices & Peripherals Extensive Knowledge in the application of Unified communications & Collaboration Technologies in enterprise environments.- Extensive Knowledge in the usage and application of Video Conferencing technologies, including but not limited to, Cisco telepresence, Cisco Jabber, Webex, Google Meet- Experience in operating cloud based collaboration systems ( Office 365, G Suite)- Experience in OS Image deployment and software distribution solutions ( SCCM, Workspace one,)- Experience in Operating and supervising a service desk operations, providing oversight over performance improvement, reporting, SLA Monitoring and KPI commitments End User Peripherals (laptops, Macbooks, Mobiles.)- Stock management and procurement forecast Asset Management oversight reporting and KPI commitment management Hands on coordination and involvement in regional and Global Projects, to ensure best customer experience and service is provided.- Work with IT country and functional leads to streamline Customer Experience across the Middle East Manage Global and Regional Projects to ensure on time delivery, and operational transition

Requirements:- The candidate will be achievement oriented with the ability to be flexible and adaptive on a daily basis.- He will be able to work independently and as part of a team with a fast pace and a high energy that will translate into a high quality output.Education:- Bachelor’s degree or equivalent in relevant subject areas such as computer Science, Information Technology.- Proven experience in the following:- Telecom and communication Systems Cloud Backup operation implementation and support.- Image deployment and software distribution Technologies. Video Conferencing Technologies Collaboration and Audio Visual Systems.Years of Experience:- 10+ years of relevant experience in Data Centers, IT infrastructure, and IT Operations implementation, and support with direct interaction with business users, preferably within a professional services environment.- Knowledge in (Project Management methodologies).- Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines.- Proven IT skills in the following programmes (Microsoft Office, G Suite)Language Skills:- Excellent communication skills (verbal and written). Fluent in English but multilingual Arabic speaker preferable.- The ability and willingness to re-locate within the Middle East where the role dictates. Design & Improve customer experience- Begin with understanding each customer and their specific need.- Then, set a clear vision so that the entire process is transparent for the client and they know what to expect.- Build strong relationships with the business that are fostered by gathering customer feedback in real-time.- Creating Data-driven insights out of this feedback to inform the Technology strategy- Manage a team across the territory and provide a consistent client experience- Empowering end-user technologies (Servicenow, Workspace One ) with a focus on service management.- Support digital operations and emerging technologies and leverage synergies- As a Customer Experience Lead at PwC Middle east, you’ll get to do more than a job description.You’ll showcase your expertise:- In innovation and client centricity. More specifically, you’ll get to Champion opportunities to consistently Improve the PwC professional experience- Drive customer retention, reduce churn, and increase customer satisfaction- Guide team in effective client issues resolution and handle any escalations- Create a Client-centric culture within the team- Develop listening points in the customer journey, define segmentation of the customer base and varying strategies, and identify opportunities for continuous improvement- Test new strategies for driving customer value- Continually review and evolve the collection of processes PwC uses to track, oversee and organize every interaction between the customer and Vivacity throughout the lifecycle- Increase customer satisfaction, loyalty, and advocacy- Utilising every touchpoint within the organization’s customers is a chance to make their experience remarkable.- And finding innovative to enhance current systems and tooling to support this.

PwC firms help organizations and individuals to create the value they’re looking for.
We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.
In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.
We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.
PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More