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    Triage Support Specialist | IBM Middle East

    Employment:

    Full Time

    Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities Join IBM TSS team and help our clients all over the world, we are looking for an enthusiastic & technical savvy person to work with us to help solve our clients technical puzzles, if you have strong client management and communication skills along with experience in the support field then this could be the role for you. We work with a wide variety of customers providing triage services for different products, you will be involved in supporting our clients by taking ownership of their cases and ensuring that the cases are triaged correctly and progressed in timely fashion

    Required Technical and Professional Expertise – Language: Must be fluent in English – Strong communication skills – Strong soft-skills and customer management techniques – 2-4 years’ experience in customer support field Preferred Technical and Professional Expertise – Strong knowledge in Oracle products – Project management skills

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Open Source Engineer | IBM Middle East

    Employment:

    Full Time

    Introduction Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.Your Role and Responsibilities The IBM Global Technology Services remote open source applications support mission is in the third wave of “start-up mode”. Join us in what promises to be an incredible journey in helping customers transform their businesses onto open source projects. IBM’s Open Source Services team is looking for hands-on technical experts with deep admin and operations experience. Your Role and Responsibilities – Solution construction, implementation, and systems integration – Translate requirements into the design and development of customized systems – Conduct health check and recommend improvements in architecture or configuration – Troubleshoot and resolve design and configuration issues in the customer’s environment.

    Required Technical and Professional Expertise – Five years of implementation experience on one or more of these open source projects: Apache Kafka, OpenJDK, Spring Framework, Java, Apache ActiveMQ, MongoDB, PostgreSQL, Apache Hadoop, Apache Hbase, Apache Spark – Excellent written and verbal communication skills – Previous Customer Facing Role Preferred Technical and Professional Expertise – Skills to develop software solutions using cloud native technologies utilizing languages such as Python, Java or Golang via DevOps best practices – Existing contributions to an Open Source community or a desire to do so – An understanding of what it takes to migrate from proprietary to Open Source platforms – Experience with event driven architecture and messaging – Cloud integration experience – You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies – Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work – Intuitive individual with an ability to manage change and proven time management – Proven interpersonal skills while contributing to team effort by accomplishing related results as needed – Up-to-date technical knowledge by attending educational workshops, reviewing publications

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Open Source Software Architect | IBM Middle East

    Employment:

    Full Time

    Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities The IBM Technology Support Services (TSS) Open Source support mission is in the third wave of “start-up mode”. Join us in what promises to be an incredible journey in helping customers transform their businesses using community Open Source Software. IBM’s Global Open Source team is looking for software architects experienced leading clients through digital transformations. Your Role and Responsibilities – Act as the IBM transformation focal point and work with clients to understand their Open Source strategy, vision, and governance models. Advise how to organize and effectively run Open Source projects that deliver business value. – Development of high-performing solutions that deliver business value to the client, utilizing design methodologies, repeatable approaches, and best practices. – Mentor advisors working with clients in the field. – Act as technical resource and point of escalation for team members. – Create knowledge via articles, blogs and remote training.

    Required Technical and Professional Expertise – At least 3 years of previous experience as a client-facing technical software consultant designing technical software solutions against client requirements. – Ability to lead workshops, presentations, and other events for clients, articulating complex technical solutions. – Technical working knowledge of core Open Source products (at least one or two of the following: OpenShift, OpenStack, Ansible, Apache Kafka, PostgreSQL, MongoDB, ELK, Prometheus). – Excellent written and verbal communication skills Preferred Technical and Professional Expertise – Skills to develop software solutions using cloud native technologies utilizing languages such as Python, Java or Golang via DevOps best practices – Previous experience in migrating to Open Source solutions – An understanding of architecture frameworks such as Open Group TOGAF or Zachman and approaches such as Design Thinking – Existing contributions to an Open Source community or a desire to do so – Building cloud native solutions – Leadership or mentoring experience

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Linux Support Engineer | IBM Middle East

    Employment:

    Full Time

    Introduction Join IBM TSS team and help our clients all over the world, we are looking for an enthusiastic & technical savvy person to work with us in solving our clients technical puzzles, if you have strong technical, troubleshooting and communication skills along with experience in the support field then this could be the role for you. We work with a wide variety of customers providing technical support for Linux products, you will be involved in supporting our clients’ IT infrastructure for configuration queries and break/fix scenario.Your Role and Responsibilities Remote Technical Support for SAP Appliances (Total Solution Support) will be primary contact for customers for incidents on the complete infrastructure stack for SAP BWA and HANA systems this includes Power/Intel server hardware, virtualization layer, Linux operating system and attached storage as well. Job Responsibilities- Work as a direct interface to the customer for the problem determination up to the comprehensive identification of the cause and solution of the technical problem. – Carry out proactive tasks like: proactive reports, proactive System maintenance, release management checks, proactive systems health checks of the complete infrastructure layers for SAP HANA. – Will work with an international team and the higher support levels up to and including the laboratory. – Structured complex problem determination tasks: – To collect the required information from the customer, – Coordinate the involved support teams, – To promote the root cause analysis in a structured manner according to defined methods, – To create suitable and coordinated action plans – To advise the customer comprehensively up to the final solution of the problem. – Clear communication and clarify conflicts in case of an escalation

    Required Technical and Professional Expertise – Language: Must be fluent in English – Strong knowledge in the different Linux distributions – Strong communication skills – Strong soft-skills and customer management techniques – Strong troubleshooting skills – 3-5 years’ experience in the support field Preferred Technical and Professional Expertise – Bachelor’s degree in Computer Science or equivalent – Certified RHCSA/RHCE – Knowledge in Virtualization – Location : Smart Village – Working Hours : Shift based

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Cloud Go to Market Leader | IBM Middle East

    Employment:

    Full Time

    The Cloud GTM Leader typically develops a long term business relationship with one strategic or several important clients, providing total solutions to the client’s business needs.• The Cloud GTM Leader is the lead sales person on a strategic outsourcing engagement and is responsible for the overall sales effort. • The Cloud GTM Leader is responsible for the development and closing of highly complex information technology solutions to senior client executives, which can include the CEO, CFO, CHRO, COO, CMO, CIO, Board of Directors and evaluation committees.• They are required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions. • The CSE in his/her role will be facilitating / assisting in the development of or a shift in the strategic direction of an organization. • Consultative selling experience with C suite buyers is a key skill to be able to successfully convert opportunities.• The opportunities may lead with Consulting Service offerings and/or be coordinated with the consulting service offerings, as appropriate, to ensure the potential of aggregating the sale of all IBM offerings (including other offerings like Software and IGF to name a few) around those service opportunities. • Develops organizational, business and professional skills and supports efforts to bring the appropriate business solution offering to closure. • Takes direction from the IBM IOT Service leaders, and drives IBM’s efforts to become the premier solutions provider.• The Cloud GTM Leader is responsible for leading small and large, multi-disciplined teams, and integrating products and services required to meet business needs. • They may lead multiple opportunities concurrently although typically in different sales stages and have assigned signing’s and customer satisfaction targets for the service line they support.• Assumes additional responsibilities as assigned. The role carries hard signings target for assigned geography.Ability to• Work with client’s key Business and IT stakeholders as well as C-level executives to demonstrate IBM’s Journey to Cloud proposition• Understand client’s business and technology strategy, and translate that into a client specific Cloud PoV• Articulate cloud solutions, cloud advisory, modernization and migration strategies for our clients.• Lead creation and execution of services pipeline• Develop compelling solutions, campaigns and proposals that differentiate IBM methodology and architecture and positions IBM as the multi-cloud partner• Navigate solutioning cycle between multiple Lines of Business to create integrated proposals.• Identify and deliver proof of concept or minimum viable product to create immediate client impact• Work with a global/virtual teams to collaborate and deliver the best in class products to our clients• Build relationships with Microsoft, AWS and Red Hat organizations and collaborate with our partners to position IBM as their premier system integration partner.

    Required Technical and Professional Expertise • 10+ years ‘experience of successful sales execution in complex environments• 3+ years sales experience of multi-cloud services and platforms• Proven deep relationship management skills with key accounts at a strategic level• Deep understanding of cloud technologies across Cloud Advisory, Cloud Native Build, Cloud Modernization/Migration and Cloud Management spectrumPreferred Technical and Professional Expertise • Deep knowledge and understanding of Azure/AWS PaaS and IaaS features• Hands on experience on designing and developing services on Azure/AWS/Red Hat (Web Apps, Mobile Apps, APIs, Microservices)• Experience in securing the applications on Azure/AWS (PaaS, IaaS etc.)• Experience of migrating workload to Azure/AWS/Red Hat from private cloud, other clouds or on-prem infrastructure of customers• Certified in Azure, AWS or Red Hat in the architecture domain

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Software Technical Support Internship | IBM Middle East

    Employment:

    Full Time

    Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Internship. A person interested in this role will have the opportunity to grow their technical skills in the field of technical support and acquire the knowledge that would facilitate a technical support career progression. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You will work as part of a motivated worldwide team to assist IBM customers to perform problem determination on different HW and SW products. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions, and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well-rounded contributor. The challenge in this internship is to able to interpret complex software problems that span across multiple client and server platforms. If you are self-motivated and collaborative, join us and prepare to learn. – Responding to client queries and providing remote technical software support in a timely manner. – Maintaining highest client satisfaction and relationships even in severe and pressurized situations. – Interacting with client and IBM functions consistently until problem solution.- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business. – Employing IBM’s standard support delivery methodologies and tools. – Following established processes for effective management of support incidents. – Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. – Demonstrate excellent English oral and written communication skills. – Adhere to the set working schedule, supporting 24—7 shift operations.This is a 6 month contract, internship. – Required Technical and Professional Expertise – Language skills: Fluency in English; written and oral. 2nd European Language preferred. – Technical skills: Basic knowledge of Operating Systems (UNIX and Linux);- Bachelors Degree; Computer Science or Software Engineering preferred

    Personal skills:- Excellent communication skills (both verbal and written)- Excellent organizational skills- Good analytical and problem solving skills- Ability to work within a team- Strong customer driven focus- Good presentation skills- Ability to listen to clients and understand both situational and technical issues- Focused & Results orientated- Accuracy and attention to detailsPreferred Technical and Professional Expertise Language skills: – Fluency in French, German, Italian or SpanishTechnical skills:- C and UNIX / Linux shell script programming;- AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;- Working knowledge of common administration and debugging tools;- Additional consideration for existing knowledge of IP Security (IP);- Additional consideration for existing knowledge of IBM support tools and processes

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Oracle HCM Support Manager | Michael Page

    Employment:

    Full Time

    As the Oracle HCM Support Manager, you will be responsible to support in the Human Capital domain in Oracle Fusion and EBS for the organisation.Client DetailsA leading organisation going through exciting developments.Description* Provide functional support for ERP Human Capital applications (Oracle eBusiness Suite & Fusion).* Identify and apply innovative approaches to resolving product implementation and integration obstacles and problems.* Manage functional requests from end user community.* Define functional requests priorities, write functional specifications and coordinate developments with technical team.* Review Oracle fusion quarterly functional updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation.* Design and develop OTBI reports, FRC reports and write basic data extractions queries using SQL* Support and manage all HCM integrations (oracle and third-party integrations).* Establish/define reconciliation process and reports and support the business users during month-end and year-end reconciliation process.* Design and define process wise custom fusion roles and provide the data access as appropriate* Should work with Oracle support team for application bugs/enhancements.* Should encourage the business to use Oracle standard functionalities and reports.* Mapping business requirements and translating these requirements into Oracle Applications functional specifications.* Develop unit test scripts and coordinate User Acceptance Testing of the system enhancements or custom solutions.* Support end user community on Retro-pay setup & debug, Payroll Cycle and processes, Creation of elements, balances, element links, costing, Fast-Formulas and Functions, leave and Gratuity, Absence Management, and etc.Job Offer* Dynamic work environment* Attractive salary and family benefits* Opportunity to work for a leading organisation

    * Bachelor’s degree in business administration, computer science or related field.* Over 7 years’ experience with Oracle Human Capital modules, with over 5 years of implementations and 2 years of support experience in the HCM modules.* 3 years of Oracle fusion experience related to Finance modules.* Strong experience in Oracle EBS modules such as HCM – Core HR, Payroll, Self Service HR, Talent Management, Learning Management, Goals & performance Management, Workforce Compensation, & Oracle BI Publisher.

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

    Finance & Accounting
    Banking & Financial Services
    Procurement
    Property & Construction
    Engineering & Supply Chain
    Oil & Gas Technical and Engineering
    Human Resources
    Sales
    Marketing
    Technology
    Secretarial
    Executive Search
    Legal

    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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    Oracle Technical Consultant | Propel Consult

    Employment:

    Full Time

    Company:A holding company that owns and operates through its 14 subsidiaries in the oil & gas industry, construction, engineering, hospitality and more.They are currently looking for an Oracle Technical Consultant to be based in Eastern Province, Saudi Arabia.Main Duties & Responsibilities: • Analyze requirements from customer.• Plan customization and selection for suitable tool to assist Delivery of technical solutions.• Work closely with the Business Analysts and Functional Consultants to gather requirements for reports, interfaces, and conversions.• Upload data with Oracle Fusion FBDI (file-based data import)• Design and Build reports by XML publisher and BI analytics.• Configure workflow approvals. Test technical solution and enhance efficiency.• Design and Build custom solution using various tools (ADF, APEX, MAF & Oracle JET).• Create and Assign Roles for users to maintain their access to the system.• Design and build Integration with third party system using (web services, OIC, ODI)• Design and Build database table, relations, and custom objects. Configure and maintain all PaaS services

    Qualification & Requirements:• Bachelor’s Degree• 5 – 7 years of experience performing similar duties as mentioned above.• High level of reporting in Oracle Fusion.• Effective communication skills.

    Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.
    We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.
    Concentrating our resources has created 5 distinct specialist divisions:

    Banking & Finance
    Human Resources
    Oil & Gas
    Construction
    Architecture & Engineering More