More stories

  • in

    Ops Call Center Supervisor | Teleperformance

    Employment: Full Time

    • Manage the IT Help Desk shift schedule and Agents on duty.• Monitor the KPIs and recommends/implements any corrective and preventive actions to maintain KPIs within the agreed limits.• Ensure that sufficient staff area available to support the work.• Monitor the agents activities and performance providing coaching sessions.• Attend requested meeting with the client• Provide any requested reports to client• Provide contractors personal attendance control.• Handle Compilation of IT Help Desk activity reports.• Take action on “Urgent” and/or “High priority” tickets, per the Trouble Ticket Management System.• Generate daily shift workload and turnover notes.• Communicate with Contractor Quality Assurance team to improve overall IT Help Desk operation performance.

    Education:• Holding Bachelor Degree in Computer Science or Management Information Systems, or related discipline.Experience:• Overall 3 years experience in IT Help Desk Industry, of which at least 2 years were specialized as Help Desk Shift Leader or higher.

    We connect the biggest and most respected brands on the planet with their customers.
    Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.
    We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. More

  • in

    Infrastructure Architect – Network Communication Services | IBM Middle East

    Employment: Full Time

    IntroductionThe infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Architects are responsible for keeping up with the latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.Your Role and Responsibilities- Infrastructure Architects for NextGen Network Projects work in client-facing billable projects to design NextGen Network architectures to meet the business requirements of the client.- Architects with this specialty should have knowledge of emerging network technology and be able to incorporate this knowledge into network designs that encompass a client’s hybrid environment including public and private cloud and traditional data center environments.- Capabilities supported include network function virtualization, WAN/LAN, data center networks, network security, and software defined networks (SDN)/Networks as a programmable service including cloud monitoring.- The technical solutions include evaluation and selection of the software, hardware and services required to meet the client’s immediate and long-term requirements.

    Required Technical and Professional Expertise- At least 15 years of experience developing architecture and infrastructure solutions- A significant experience in Consultative Enterprise IT Roadmap definition- At least one active certification among these technologies (Cisco ACI, NxOS, Firewalling)- Skills in these two technologies: Cisco NxOS, ACI- Firewalling skills (example: Palo Alto, Fortinet)- In-depth experience in the implementation of VXLAN, MPLS, DC architecture domains- Experience in Hybrid Cloud Network architecture- Experience in SD-WAN implementationPreferred Technical and Professional Expertise- TOGAF Essentials certification- Cisco CCIE certification- Palo Alto and / or Fortinet certification- AWS and / or Azure certification- VMware Network virtualization knowledge- VMware SDDC – NSX knowledgeAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It’s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, “What else is possible?” GTS is the place for you!Your Life at IBMWhat matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Being You at IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

  • in

    Software Development Engineer Intern | Amazon Web Services

    Employment: Internship

    We are looking for a passionate, hard-working, and talented Software Development Engineer who can build innovative & mission critical system software applications & tools. You will have an enormous opportunity to make a large impact on the design, architecture, and development of consumer products. You will be responsible for delivery and support of large-scale, multi-tiered, distributed software applications and tools.Responsibilities:· Ability to design and code right solutions starting with broadly defined problems.· Drive best practices and engineering excellence.· Work with other team members to develop the architecture and design of new and current systems.· Work in an agile environment to deliver high quality software.

    BASIC QUALIFICATIONS· Candidates pursuing Bachelors/ Masters in Computer Science or Engineering or related field.· Excellent problem solving skills.· Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases.· Be able to write Amazon quality code in an object oriented language – preferably in C/C++/Java in a Linux environment.· Candidate must have good written and oral communication skills, be a fast learner and have the ability to adapt quickly to a fast-paced development environment.PREFERRED QUALIFICATIONS· Strong, object-oriented design and coding skills (C/C++ and/or Java preferably on a UNIX or Linux platform)· Knowledge of Perl or other scripting languages a plus· Experience with distributed (multi-tiered) systems, algorithms, and relational databases· Experience in optimization mathematics (linear programming, nonlinear optimization)· Ability to effectively articulate technical challenges and solutions· Deal well with ambiguous/undefined problems; ability to think abstractly· Previous technical internship(s) preferred

    Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. More

  • in

    Associate Professional Services Consultant – Intern | Amazon Web Services

    Employment: Internship

    Do you want to experiment with innovative technologies, including Cloud Computing, Machine Learning, and Internet of Things? Are you passionate about educating, training, designing, and building enterprise cloud computing solutions for a diverse and challenging set of customers?Amazon Web Services (AWS), a subsidiary of Amazon.com and a leader in Cloud Computing, is seeking interns to join our AWS Internship program with Professional Services. This is a unique opportunity for driven self-starters to play a key role in a fast-growing business and to deliver significant value to AWS customers of all sizes from nimble startups to global brands. The skills and experiences you gain will be highly sought after throughout the industry and give you the opportunity for the career of a lifetime.The AWS Professional Services organization is a global team of experts that helps AWS customers realize their desired business outcomes when using the AWS Cloud. We deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. In addition to working alongside our customers, we share our experience through tech talk webinars, White Papers, and blog posts that are available to anyone. As a Professional Services intern, you will gain hands-on experience in cloud computing, develop business acumen, and learn about Amazon’s peculiar culture. You will work on projects, have the opportunity to obtain the AWS Cloud Practitioner certification, and attend professional development events.All of our Professional Services Consultants are positioned along tracks like:· DevOps Specialist – A leader in building advanced computing systems that harness continuous integration/continuous deployment pipelines and utilize the strengths of cloud computing to build scalable and economical systems for clients.· Cloud Infrastructure Architect – An expert in cloud-based networking and system rollouts. CIAs specialize in network performance, infrastructure provisioning, and building Application Programming Interfaces (APIs)· Application Developer – AppDev resources are specialists in designing applications that run natively in the cloud. They are experts in building programs that run on any number of platforms including virtualized instances, containers, or server less architecture.· Big Data & Analytics – Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MangoDB, and Apache Cassandra· Security Consultant – supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals.Come chart your own path at Amazon.

    BASIC QUALIFICATIONS· Currently in your final year of a Bachelor’s or Master`s Degree in Computer science, computer engineering, information technology or related fields· Experience with one of the following programming languages: Java, Python, Ruby, Node.js, C#, or C++· Experience with networking fundamentals, security, databases (relational and/or NoSQL), operating systems (Unix, Linux, and/or Windows)PREFERRED QUALIFICATIONS· Experience with software development lifecycle (SDLC) and agile/iterative methodologies· Required knowledge of the primary AWS services such as EC2, ELB, RDS, VPC, Route53, and S3· Basic experience setting up cloud environment with AWS· Experience with infrastructure as code, ops automation, and configuration management tools such as Chef, Puppet, or Ansible· Fluency in a foreign language [MM1]

    Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. More

  • in

    Technical Engineer – Infrastructure | Air Arabia

    Employment: Full Time

    – Strong knowledge and hands-on experience in Linux any flavor- Strong knowledge of Bash, Python, and Perl scripting- Experience in major cloud providers such as AWS, Azure, Oracle, and Google.- Experience in monitoring tools such as ELK Stack, Zabbix, Prometheus, Grafana, etc.- Experience in automation tools such as Ansible, Terraform- Experience in maintaining production environments- Experience in SCM tools such as Git, Bitbucket, GitHub, Gitlab, etc.- Exposure to private cloud technology such as OpenStack- Review metrics and quality control.- Technical expertise and advice to development teams- Knowledge of development programming languages- Orchestration of Severs and Applications (Apache, JBoss, NodeJS, etc..)- Adaptation to dynamic business requirements- Preferred if RHCE certified

    – Bachelor Degree in IT Engineering/Computer Science/Information Technology.- ITIL Certified.- CCNP/ CCIE/ MCSE/ RHEL/RHCE Certification.- Fluent in English Language.- Experience in automation tools such as Ansible, Terraform- Knowledge of cloud providers like AWS, Azure,Oracle

    Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia’s fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. More

  • in

    IT Support | RTC-1 Employment Services

    Employment: Full Time

    Position Title: IT SupportEmployment Type: Full TimeSalary: up to 9,000 SAR all-inclusive depending on experience and qualificationsJob Location: Riyadh, KSAAbout the Client:The hiring company is a fast-growing food and beverage holding group that explores popular Middles Eastern, Mediterranean, and International FlavoursJob Role:Managing Dynamics and MicrosRegular data backup for all critical business dataIT Procurement – Dealing with vendors/ suppliers / Contractors for hardware / software procurement, ISPs, AMCs, and ContractsAdministering and managing of DNS, DHCP and FTP Servers in the office network infrastructure with Windows 2012 & 2016 serversAdministering and managing Avaya PABX System, Contact Centre Applications, and IP PhonesProviding online and onsite support for business usersTroubleshoot system and network problems, diagnosing and solving hardware or software faultsProvide support, including procedural documentation and relevant reportsProviding online and onsite support for business usersSupport the roll-out of new applicationsImplementation of IT project works and providing training to end usersManaging internet lines, leased lines, and telephone lines with ISPMonitors security compliance in accordance with IT policies and procedures.Infrastructure management – Make sure all IT Services are 24×7 operational, ensuring data

    Requirements:Open to Asian and Arabic candidatesMale, 21 to 30 years oldBachelor’s Degree in IT, Computer Science, Engineering, or any relevant fieldWith at least 3 years of experience and expertise in network infrastructure and TCP/IP, network documentation, architecture diagram formulation, worked on Firewall, router, windows 2016, cloud concepts, MPLS, IP technology, Fidelio’s Material control and Micros 3700 or 9700 ISPs, AMCs, and ContractsWell-versed in Watch guard/ CISCO/ SonicWALL firewall systemsAbility to communicate in both oral and written effectively with technical, non-technical staff, and customers/stakeholders as needed or directedCandidates who can join immediately will be given priority

    RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

  • in

    Technical Product Manager | RTC-1 Employment Services

    Employment: Full Time

    Conduct market research to identify customer needs for new Smart Home products & solutionsConduct market research for feasible new Home Automation Products to update current Smart Home products portfolio & solutionsEstablish requirements and specifications for existing and new Smart Home productsProcure & Engage with Smart Home Product Suppliers to be on company’s Unique Supplier List with approved pricing list and be the sole Distributor within the GCC RegionSearch, Qualify & Manage Outsourcing Installation partners to Install Home Automation Products following ISO 9001:2015 and build acceptance criteria to commission the work following all civil norms and construction approved guidelines

    Open to Filipino and Arabic NationalsMale, 50 years old and belowBachelor’s degree or in any related fieldAt least 2-5 years of experience in raspberry pi & Arduino related products, IoT products, Network protocols, and Smart Home systemsExcellent communication skillsCandidates who can join immediately will be prioritized

    RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

  • in

    Deskside Support Engineer – End User Support | Saudi Networkers Services (SNS Group)

    Employment: Full Time

    • EUC (Deskside Support) – support engineer is responsible for the maintenance of EUC operations.• Updating the tickets status and escalating to right resolver groups• Setting up the video conference equipment & testing• Resolving PC, Laptop & peripheral equipment problems• Travel to branch offices for technical support

    • ITIL V3 Awareness / Foundation Certified• Fluent in spoken/ written English• Arabic Language (spoken: as add on skill)• Knowledge of MS Windows , MS office , driver setup and other desktop applications• Knowledge of the network switches for end point devices & WLAN access points

    Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.
    Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.
    Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More