IT – Network Administration

Employment: Full Time

• Ensure that the Helpdesk team is ready to take calls during scheduled hours of operation and the Helpdesk has appropriate coverage to provide exceptional service to our fellow associates.• Manage client SLAs and set standards that exceed customer expectations• Plan, prioritize and schedule help desk activities to ensure continuity of service to the client• Exercises judgment and assumes responsibility for decisions, consequences, and results impacting clients, costs, and/or quality of service• Respond to complex, escalated inquiries from team members• Lead, direct, evaluate and develop help desk staff to ensure that clients receive competent and timely service• Monitor the training, developing, and education of employees• Evaluate help desk systems and processes for efficiencies and recommend improvements• Produce appropriate reports on Helpdesk statistics and weekly performance reports and monitor client engagement and technology services

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.• An ability to balance and plan the short-term actions of the team.• Knowledge and understanding of all relevant industry standards.• Knowledge and understanding of best practices for service management.• Strong communication skills, including the ability to be influential and persuasive with stakeholders.

Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.
Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.
Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More

Employment: Full Time

Middle East Executive are currently working with a large holding group with multiple business units throughout the Middle East, who are looking for a IT Manager to be based at their head office in Dubai.The IT Manager is responsible for the implementation, operations and maintenance of all non-ERP applications and systems deployed within the corporate computing ecosystem managed by the clients IT. Specific areas of responsibility would be to manage the deployment, monitoring, maintenance, development, upgrade, and support of the clients IT supported applications, specifically but not limited to Office 365, Legal Docs and those applications specifically deployed to support the groups companies.The role has a clear succession path into a senior position with this role available due to an internal promotion within the business, with the company offering a package of 16,000 AED – 19,000 AED based on experience.
Salary:AED 16,000 to 19,000 per month inclusive of fixed allowances.

Job Knowledge & experience required:• In-depth knowledge of Microsoft Suite of products, Enterprise Storage systems, Backup and Business Continuity processes, and Data and Voice networks• Working understanding of other workloads like SharePoint, OneDrive, Teams, Flow, and other misc. Office 365 workloads• Endpoint security management solutions like (Sophos, Crowd strike, Sentinel one)• Good understanding of Microsoft CSP/EA agreements, billing, and reconciliation concepts• Strong knowledge on Active directory, DNS(public and private), DHCP, WSUS• Strong knowledge on backup, virtualization (including but not limited to hyper V and VM ware), Cloud (AWS, Azure, and ability to manage and run a full helpdesk software• Understanding of ITIL and ISO 27001 is mandatory.• Privilege access management• Working knowledge of Firewalls and other perimeter security controls• Previous experience operating a high availability service environment.• Experience with Network and Information Security• Previous experience in a role that involved IT audits and IT purchasing responsibilities.• Experience with Mobile applications and web technologies• Excellent communication skills as demonstrated by the ability to liaise effectively with stakeholders outside of IT.

The Middle East Executive Group has become the first choice for industry professionals wanting to work in the Gulf region.
We understand exactly how supply chain performance and sales performance impacts the bottom line and top line of product led businesses and we have the experience, network & expertise to match skilled professionals with exciting new roles that suit their experience, passion and drive in this highly strategic industry.
Our specialist teams internally are;
Commercial Management & Sales
Supply Chain & Logistics
Strategic HR
Strategy
Engineering
The industries we focus on are;
3PL / Freight Forwarding
Food & FMCG
Medical & Pharmaceutical
Ecommerce
Retail
Engineering More

Employment: Full Time

As Head Architecture, you will be working closely with the CIO, utilising new technologies to implement strategic roadmaps and design the enterprise architecture to align the organisation’s technical vision with its long – term strategy.Client DetailsAn established and successful conglomerate in the Middle East, with broad range of consumer-focussed businesses in their portfolio and exciting future plans.Description* Lead the organisation to define and validate IT strategy principles and framework.* Oversee key architecture decisions and set standards for implementation of strategy roadmaps.* Collaborate with Analytics and Digital teams to ensure the organisation is abreast of emerging technological innovations and trends.* Liaise with technology partners to quantify and communicate associated risks, benefits, and cost of implemented solutions from the organisation’s perspective.* Contribute to knowledge sharing and improve team productivity through an analysis of solution sets and opportunities to increase product capability.Job Offer* Attractive, tax-free salary* Strategic, leadership role with the opportunity to play a part in the tech evolution of a hugely successful organisation.

* Detailed knowledge of enterprise systems, solutions, and infrastructure with an awareness of emerging trends and solutions in technology.* Extensive consumer sector experience.* Expertise in designing and implementing an IT strategy across different divisions in an organisation.* Proven ability to interact with internal and external stakeholders to build strong and long-lasting relationships.* Expertise in DevOps automation toolsets.

Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

Employment: Full Time

Provide IT support and direction to Hotel colleagues and Guests. Assist in rolling out new systems, upgrades and solving technology related issues in a timely fashion.Hotel Overview:Th8 Dubai is a pre-opening 5* hotel, located at the Palm Jumeirah Island, inspired by the fashion, glamour and jet-set lifestyle of the cool white sands and art deco scene of Miami Beach. The hotel boasts of its direct beach access with uninterrupted views of the Palm, Dubai’s iconic skyline and the Arabian Sea that will provide an ultimate luxury experience at the Palm Jumeirah. The project has a total of 162 guest rooms and suites and 3 food beverage outlets with creative & unique concepts. In addition the hotel also features meeting facilities covering over 200 square meters that can host a range of events from small corporate meetings, product launches and team building activities to outdoor receptions and bespoke social events beach and poolside.Summary of Responsibilities:Reporting to the Cluster Director, IT, responsibilities and essential job functions include but are not limited to the following:- Consistently offers professional, engaging and friendly service- Firm knowledge and understanding of the following software packages: Micros Fidelio – Opera, Micros 9700, Microsoft Office Products, Windows Server, Windows XP- Provide IT Support to Hotel staff and Guests- Coordinate the rollout of any new software upgrades as they become available – these upgrades must be tested in a demo environment, users trained, and live systems upgraded with this latest release- Telephone systems – software maintenance and Voicemail systems- Review and develop computer systems, hardware, software, and any interfaces between systems- Test new information technology system designs and fix design problems found- Control the security aspects of IT Systems- Assure that at all times the systems are kept secure from both internal and external clients. Keep anti-virus files updated- Other duties as assigned

Qualifications:- Previous experience is an asset- 1-2 years’ experience working in IT- Hotel or hospitality experience preferred- Outstanding communication skills, both written & verbal- A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization- Enthusiastic and positive personality with the ability to build trusting relationships with others- Proven organizational skills, works well on their own. Able to set and meet deadlines with quality resultsVisa Requirements:Please note that you must be eligible to live and work in Dubai.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. More

Employment: Full Time

Are you a passionate, people-focused, driven IT person? Then, we have the job for you! As an IT Solutions Officer. You should have proven experience as an IT Solutions Officer or IT Coordinator or in a similar role, preferably in the hospitality industry.What is in it for you:- Employee benefit card offering discounted rates in Accor worldwide- Learning programs through our Academies and the opportunity to earn qualifications while you work- Opportunity to develop your talent and grow within your property and across the world!- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21What you will be doing:- Monitoring and maintaining the computer systems and network of an organization.- Installing and configuring computer systems- Diagnosing hardware and software faults- Solving technical and application problems, either over the phone or in person.

Your experience and skills include:- Bachelor’s degree in IT or related field preferred.- 2-3 years of proven IT experience in the hospitality industry- Excellent Communication Skills- Sharp Problem-Solving SkillsYour team and working environment:The MAF Accor Hotels owned by Majid Al Futtaim – One of the largest AccorHotels clusters in Dubai with a total of seven hotels:- Pullman Dubai Creek City Centre Hotel- Pullman Dubai Creek City Centre Residences- Novotel Deira City Centre Hotel- Ibis Deira City Centre Hotel- Suite Novotel Mall of the Emirates- Ibis Mall of the Emirates- Ibis Al RiggaOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. More

Employment: Full Time

Who we areChalhoub is the leading luxury retailer in the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.Reporting to Regional EUC Manager, the Senior Systems Engineer’s role is to ensure stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.What you’ll be doing- Design and deploy new applications and enhancements to existing applications, software, and operating systems.- Measure the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.- Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery.- Ensure system connectivity of all servers, shared software, groupware, and other applications.- Ensure compatibility and interoperability of in-house computing systems.- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.- Conduct research on software and systems products to justify recommendations and to support purchasing efforts. Provide improvement recommendations to the Infrastructure Manager- Monitor and test system performance; prepare and deliver system performance statistics and reports.- Provide orientation and training to end users for all modified and new systems.- Be full adverse with IaaS capabilities, with proven skills in the following areas: Server, Network, Switching, VMware- Will contribute to the design and implementation of Infrastructure projects- Working with off-site systems/network and regional support team to ensure the day-to-day operation, monitoring, maintenance and improvement of the corporate IT Infrastructure, this will include; Desktop, Physical & Virtual Server Estate, Local Area Network, Telephony and any other associated IT Infrastructure.- Taking the lead on the corporate hardware design to support on-premises solutions and ensure design documentation captures hardware and system architecture, system configuration, mapping, processes, and service records.- Drive automation to reduce failures, manual tasks and therefore improving overall performance and availability- Perform systems administration activities to ensure the smooth operation of applications across multiple platforms

What you’ll need to succeed- University Degree in computer applications- 5 – 8 years as System Engineer- Being inclusive- Collaborating & Influencing with respects & trusts- Communicating effectively- Demonstrating Customer Centricity- Demonstrating Personal Resilience & Adapting to change- Driving results- Technical background- Understanding & Developing selfWhat we can offer youWe will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.Amazing benefitsWe recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. More

Employment: Full Time

IntroductionThe infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Architects are responsible for keeping up with the latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.Your Role and Responsibilities- Infrastructure Architects for NextGen Network Projects work in client-facing billable projects to design NextGen Network architectures to meet the business requirements of the client.- Architects with this specialty should have knowledge of emerging network technology and be able to incorporate this knowledge into network designs that encompass a client’s hybrid environment including public and private cloud and traditional data center environments.- Capabilities supported include network function virtualization, WAN/LAN, data center networks, network security, and software defined networks (SDN)/Networks as a programmable service including cloud monitoring.- The technical solutions include evaluation and selection of the software, hardware and services required to meet the client’s immediate and long-term requirements.

Required Technical and Professional Expertise- At least 15 years of experience developing architecture and infrastructure solutions- A significant experience in Consultative Enterprise IT Roadmap definition- At least one active certification among these technologies (Cisco ACI, NxOS, Firewalling)- Skills in these two technologies: Cisco NxOS, ACI- Firewalling skills (example: Palo Alto, Fortinet)- In-depth experience in the implementation of VXLAN, MPLS, DC architecture domains- Experience in Hybrid Cloud Network architecture- Experience in SD-WAN implementationPreferred Technical and Professional Expertise- TOGAF Essentials certification- Cisco CCIE certification- Palo Alto and / or Fortinet certification- AWS and / or Azure certification- VMware Network virtualization knowledge- VMware SDDC – NSX knowledgeAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It’s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, “What else is possible?” GTS is the place for you!Your Life at IBMWhat matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Being You at IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

Employment: Full Time

Position Title: IT Desktop Support & Network ExecutiveEmployment Type: Full TimeSalary: up to 9,000 AED all-inclusive depending on candidates experience and qualificationsJob Location: Dubai, UAEAbout the Client:The hiring company is one of the leading group of companies in the UAE based in Dubai with successful track records in retail, fashion, hospitality, interior design and real estate industriesJob Role:• Responsible for in house installing hardware and software, networking components, operating systems and office applications• Maintaining all systems and support all users across all departments• Troubleshoot and resolve all issues related to systems functionality such as laptops servers, printers, cloud, antivirus, software, storage, backup, etc.• Administer systems and servers by configuring user IP’s and email ID’s, etc.• Interface with all company’s personnel professionally by providing weekly / monthly report

Requirements:• Indian national Male, 35 years old and below• Bachelor’s in Computers Science or Information Technology related degree• At least 5 years’ experience in IT as Network executive or Senior IT• In depth knowledge of all networks, trouble shooting and programming• Excellent communication and interpersonal skills• Immediate joiners will be prioritized

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More