IT – Network Administration

Employment: Full Time

• Responsible for setting up and managing the entire ITSM operations for technology support operations of venues.• This includes developing, implementing, maintaining & reporting on service level management & support processes, procedures and policies ensuring that service level targets are achieved, service quality and customer expectations are met or exceeded.• Role responsibility will include managing Level 1 IT Support operations, oversee Level 2 IT support teams including the management of vendor / sub-contractor operational resources and the management of associated contracts and commercial activities for such operations.

• 10 to 15 years of IT work experience in multiple IT areas, 3-6 years should be in a similar position / responsibility.• Well exposed to industry standards and best practices in IT service management, technical support operations and project management• Experienced in working within multi-sport venues or stadiums hosting mega events• Proficient in support and delivery processes including Service Level, Change, Capacity and IT Service Continuity Management processes• Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field.

INTALEQ is a Qatar based Sports & Entertainment Technology Solutions and Services provider aspiring to be a global technology player in the niche fields of Sports and Entertainment Technology. Established as a joint venture between Aspire Zone Foundation in Qatar and Ooredoo, a Qatar based global telecom services provider, INTALEQ is a spin off from the technology team of Aspire Zone Foundation and is currently playing a lead role in the country’s preparation for the World Cup Football Tournament in 2022.
Over the years, INTALEQ has created several innovative IT products and solutions related to Sports Venue Management and Event Management that have been deployed for a wide range of events & tournaments hosted within Aspire Zone Foundation’s multi-sports complex since the Doha Asian Games in 2006. The highly skilled team of in-house Sports Technology professionals have also been instrumental in the creations of several unique solutions across multiple areas of Sports Science, Sports Performance, Sports Medicine and in addition several unique Fan Engagement Solutions. With the World Cup at its door steps, Qatar is also going through transformation in its Sports technology sector where INTALEQ is playing a lead consulting and service provider role.
With our deep rooted passion for sports, INTALEQ believes that it can contribute to the success of any sports entity or event organizer by establishing long-lasting partnerships that leverage our wealth in sports technology for the betterment of sports, athletes and the global fan community. More

Employment: Full Time

• Monitoring and reviewing system alerts of various technology systems• Perform basic troubleshooting of hardware, software, applications and internet access related incidents• Log all relevant information regarding incident/service request and allocating category, priority, expectations and escalation where necessary• Provide first-line investigation and diagnosis of customer incident and service request• Escalate incidents/service requests not resolved at First contact within agreed timescales and taking ownership of communicating status to the business/user• Close all resolved incidents, requests and other calls• Communicate efficiently and relate major incident to the relevant party• Coordinate IT service management process including Service Level Agreement, Problem, Change and configuration management• Adheres to and supports ISO 20000 standards, policies, and procedures.• Provide key inputs into product improvements based on system performance logs and incidents.• Interact with power users of venue operational systems such as facility management, security operations, venue operations etc to carry out the assigned roles and responsibilities.• Creates a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress and handling customers professionally.

• 3-5 years of relevant experience in the same field preferably with multi-cultural corporation/organization. 1 year should be in a similar position / responsibility, preferably in a similar Industry.• Previous experience in IT service desk, Technical and Operation Support• Well exposed to industry standards and best practices in IT Asset and configuration management and Service management practice, Customer Services & service quality• Preferred to have experience working within multi-sport venues or stadiums hosting mega events• Qualified to Diploma/Bachelor’s degree level in an IT related subject.

INTALEQ is a Qatar based Sports & Entertainment Technology Solutions and Services provider aspiring to be a global technology player in the niche fields of Sports and Entertainment Technology. Established as a joint venture between Aspire Zone Foundation in Qatar and Ooredoo, a Qatar based global telecom services provider, INTALEQ is a spin off from the technology team of Aspire Zone Foundation and is currently playing a lead role in the country’s preparation for the World Cup Football Tournament in 2022.
Over the years, INTALEQ has created several innovative IT products and solutions related to Sports Venue Management and Event Management that have been deployed for a wide range of events & tournaments hosted within Aspire Zone Foundation’s multi-sports complex since the Doha Asian Games in 2006. The highly skilled team of in-house Sports Technology professionals have also been instrumental in the creations of several unique solutions across multiple areas of Sports Science, Sports Performance, Sports Medicine and in addition several unique Fan Engagement Solutions. With the World Cup at its door steps, Qatar is also going through transformation in its Sports technology sector where INTALEQ is playing a lead consulting and service provider role.
With our deep rooted passion for sports, INTALEQ believes that it can contribute to the success of any sports entity or event organizer by establishing long-lasting partnerships that leverage our wealth in sports technology for the betterment of sports, athletes and the global fan community. More

Employment: Full Time

• Ensure that Change & Configuration Management methods and procedures are used for efficient and prompt handling of all Changes within command & control centre technical operations and associated venue management systems such as building management systems, CCTV, Access Control & other ELV solutions.• Manage IT changes through their lifecycle from submission to the completion and closure of the change request analyzing Post Implementation Review (PIR) for all changes, reviewing results from the work carried out and identifying areas of improvement for future implementations• Manage the change control board practice and the overall impact analysis process.• Ensure the CMDB is regularly updated based on the changes being introduced into production• Manage the introduction of new services in the production environment so that there is:• Proper knowledge transfer provided to the support teams and end users through trainings and manuals in coordination with the Knowledge Management Analyst.• Updates to the Service Catalogue and CMDB takes place as part of introducing new services in coordination with the Configuration Manager and Service Level Manager• Ensure proper communication with key stakeholders takes place including agreement on when change is to be deployed, any downtime and any mass communication to staff members impacted by this change

• 7+ years of relevant experience in the same filed preferably with consulting background with exposure to multiple clients and business domains.• 2-3 years should be in a similar position / responsibility, preferably in a similar Industry.• Previous experience in managing Change and Configuration management activities in a large-scale organization• Well exposed to industry standards and best practices in IT service management• Preferred to have exposure to industry standards and best practices specifically within command centers, safety and security and facility management domains.• Preferred to have experience working within multi-sport venues or stadiums

INTALEQ is a Qatar based Sports & Entertainment Technology Solutions and Services provider aspiring to be a global technology player in the niche fields of Sports and Entertainment Technology. Established as a joint venture between Aspire Zone Foundation in Qatar and Ooredoo, a Qatar based global telecom services provider, INTALEQ is a spin off from the technology team of Aspire Zone Foundation and is currently playing a lead role in the country’s preparation for the World Cup Football Tournament in 2022.
Over the years, INTALEQ has created several innovative IT products and solutions related to Sports Venue Management and Event Management that have been deployed for a wide range of events & tournaments hosted within Aspire Zone Foundation’s multi-sports complex since the Doha Asian Games in 2006. The highly skilled team of in-house Sports Technology professionals have also been instrumental in the creations of several unique solutions across multiple areas of Sports Science, Sports Performance, Sports Medicine and in addition several unique Fan Engagement Solutions. With the World Cup at its door steps, Qatar is also going through transformation in its Sports technology sector where INTALEQ is playing a lead consulting and service provider role.
With our deep rooted passion for sports, INTALEQ believes that it can contribute to the success of any sports entity or event organizer by establishing long-lasting partnerships that leverage our wealth in sports technology for the betterment of sports, athletes and the global fan community. More

Employment: Full Time

• Oversee the operation of the Service desk staff and ensure that end users are receiving the appropriate levels of service for stadium technology services.• This includes the responsibilities of managing procedures related to the identification, prioritization and resolution of end users service desk requests, including the logging, monitoring, tracking, communicating and coordinating the helpdesk functions.

• 5-10 years of relevant experience in the same field preferably with multi-cultural corporation/organization. 2 year should be in a similar position / responsibility, preferably in a similar Industry.• Previous experience in IT service desk, helpdesk or IT Support Centre operation• Well exposed to industry standards and best practices in IT Service management, Customer Services, service quality• Preferred to have experience working within multi-sport venues or stadiums hosting mega events• Qualified to Bachelor degree level in an IT related subject.

INTALEQ is a Qatar based Sports & Entertainment Technology Solutions and Services provider aspiring to be a global technology player in the niche fields of Sports and Entertainment Technology. Established as a joint venture between Aspire Zone Foundation in Qatar and Ooredoo, a Qatar based global telecom services provider, INTALEQ is a spin off from the technology team of Aspire Zone Foundation and is currently playing a lead role in the country’s preparation for the World Cup Football Tournament in 2022.
Over the years, INTALEQ has created several innovative IT products and solutions related to Sports Venue Management and Event Management that have been deployed for a wide range of events & tournaments hosted within Aspire Zone Foundation’s multi-sports complex since the Doha Asian Games in 2006. The highly skilled team of in-house Sports Technology professionals have also been instrumental in the creations of several unique solutions across multiple areas of Sports Science, Sports Performance, Sports Medicine and in addition several unique Fan Engagement Solutions. With the World Cup at its door steps, Qatar is also going through transformation in its Sports technology sector where INTALEQ is playing a lead consulting and service provider role.
With our deep rooted passion for sports, INTALEQ believes that it can contribute to the success of any sports entity or event organizer by establishing long-lasting partnerships that leverage our wealth in sports technology for the betterment of sports, athletes and the global fan community. More

Employment: Full Time

• Responsible for ensuring all operational support activities during the event & non-event scenarios are running efficiently by managing the onsite contractor resources and providing continual reporting to the ITSM management.• This includes overseeing any installation, operation and maintenance & support activities of the venues related technology solutions for stadium and event operations.

• 5-10 years of IT work experience in managing venue/stadium based technology for venue & event operations covering systems such as CCTV, IPTV, Digital Signage, Access Control, Intruder Detection & other ELV systems.• 2-3 years should be in a similar position / responsibility, preferably in multi-sport venues or stadiums hosting mega events• Bachelor’s engineering degree in Electronics & Communication Science/ Information technology or any other related filed.

INTALEQ is a Qatar based Sports & Entertainment Technology Solutions and Services provider aspiring to be a global technology player in the niche fields of Sports and Entertainment Technology. Established as a joint venture between Aspire Zone Foundation in Qatar and Ooredoo, a Qatar based global telecom services provider, INTALEQ is a spin off from the technology team of Aspire Zone Foundation and is currently playing a lead role in the country’s preparation for the World Cup Football Tournament in 2022.
Over the years, INTALEQ has created several innovative IT products and solutions related to Sports Venue Management and Event Management that have been deployed for a wide range of events & tournaments hosted within Aspire Zone Foundation’s multi-sports complex since the Doha Asian Games in 2006. The highly skilled team of in-house Sports Technology professionals have also been instrumental in the creations of several unique solutions across multiple areas of Sports Science, Sports Performance, Sports Medicine and in addition several unique Fan Engagement Solutions. With the World Cup at its door steps, Qatar is also going through transformation in its Sports technology sector where INTALEQ is playing a lead consulting and service provider role.
With our deep rooted passion for sports, INTALEQ believes that it can contribute to the success of any sports entity or event organizer by establishing long-lasting partnerships that leverage our wealth in sports technology for the betterment of sports, athletes and the global fan community. More

Employment: Full Time

General:Company sector: ITJob location: DubaiCandidates having hands-on experience with the below stated products and technologies will only be considered;- Must have IBM QRadar SIEM & Resilient & SOAR expertise for- Multi-Site Implementation- Integration with different components ( SIEM, Ticketing System, Security Devices)- Deploy & Enable Playbooks /runbooks- Develop Architecture Diagrams & Documentation- Knowledge of Different Security controls and mechanisms- Programming / Scripting in Python or JAVA- Expertise in writing parsers for IBM QRadar SIEM- Experience developing integration solutions with web service APIs using REST/JSON.

Other than technical capabilities, the candidate must be capable to:- Conduct analysis using both quantitative and qualitative sources- Experience conveying technical information to non-technical consumers- Contribute to and refine technical RFP/RFI responses- Customer demonstrations and presentations- Conducting & managing technical validation events (POC)- Participating in conferences, shows, exhibitions when appropriate and requested- Experience with networking, network protocols & security infrastructures

Founded early 2011 taking Recruitment & Executive Search to the next level. RecruitMe is a Talent Acquisition & HR consulting firm who provides recruitment management services, actual recruitment, executive search, talent development services and Human Resources Management Systems solutions and services.
On the technical side we are leaders in this sector guaranteeing international standards for recruitment and executive search which allowed us to successfully completing recruitment projects to 150 happy clients in more than 15 industries across 16 countries in the Middle East and Africa regions bringing on board international professionals from 22 different nationalities.
What is more important to you is our partnership approach where we value being the ‘first impression’ of your company therefore, we are keen to highlight your ‘Company Branding’ and endorsing you as an ‘Employer of Choice’ towards your future employees through maintaining a professional, integrity, confidentiality, and high responsiveness. More

Employment: Temporary

Position Title: IT Project ManagerEmployment Type: Temporary for 6 months to 1 year with permanent placementSalary: depending on experience and qualificationsJob location: Dubai, UAEAbout the Client:The hiring company is one of the leading group of companies in the UAE based in Dubai with successful track records in retail, fashion, hospitality, interior design and real estate industries.Job Role:• Coordinate all IT infrastructure related activities within all business units (ERP)• Be the in-house POC for installation hardware and software, cabling. networking components, operating systems, and office applications• Lead and work hand in hand with IT executives and vendors for system network revamping of the organization• Responsible for implementation of server-based infrastructures i.e., configure routers, modems, installation of firewalls, database storage, security, file backup, cloud, etc.• Create and maintain company standard procedures with regards to data recovery, maintenance, and data integrity• Design IP Addresses and Network switch and Firewall configuration• Conduct plan preventive maintenance (PPM) to ensure IT Infrastructure and software is in good KPI• Coordinate with the third-party solution provider for new solutions• Troubleshoot and resolve all issues related to systems functionality such as laptops servers, printers, etc.• Interface with all company’s personnel professionally by providing weekly / monthly report

Requirements:• Male, 48 years old and below• Bachelor’s or Master’s degree in Information Technology or any related filed• Minimum 10 years of work experience with at least 5 solid years as a Manager or higher in one company alone• Adept in coordinating all IT infrastructure related activities across business units via ERP• Great problem-solving skills and ability to abstract functional requirements• Excellent written and oral communication skills in English• Candidates who can join immediately will be prioritized

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

Employment: Full Time

Job title:Information Technology SpecialistDepartment:Information TechnologyLeadership received from (directly):Director of Information TechnologyLeadership received from (indirectly):General ManagerKey stakeholders:ColleaguesOur Vision, we make momentsMövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.The Role- Responsible for the day to day handling of the department including all daily checks.- Assist employees and hotel guest to resolve IT related issues.- Assist the Director of IT in weekly and monthly checks, month end reporting and yearly budget planning.- Up to date knowledge of Information & Technology field, networking, communication systems related to Hotel systems.- Should have a complete understanding of the hotel’s policies & procedures relating to Data security- Should have a complete understanding of the hotel’s policies & procedures relating to fire, safety and health.- Highly organised and capable of managing several tasks at one time.- Must be enthusiastic, creative and forward planner.- Works flexible hours and possibly remotely to resolve any urgent departmental of guest IT issue’s.- Maintain courteous and friendly atmosphere and good working relationships with all colleagues and guests.Key Deliverables and ResponsibilitiesPlanning & Organizing:- Thinks ahead, developing contingency plans where necessary.- Thinks ahead by analysing recurring IT issue’s and pro-actively suggests solutions- Manages time and resources effectively.- Sets and strives to achieve high personal performance standards.- Plans, organizes and uses a systematic approach to getting things done.- Priorities actions and manages tasks through to completion.- Maintain a high standard of personal hygiene and appearance at all times.- Should have a complete understanding of the hotel’s employee handbook and adhere to the regulations contained therein.

Operations:- Handle all queries from internal & external customers.- Ensure highest guest satisfaction, handle guest queries as priority one.- Liaise with Director and Company Auditors.- Develops positive working relationships at all levels.Administration:- Communicate status, risks and opportunities to Director of Information Technology.- Professional written and verbal communication and interpersonal skills.- Responsible for providing uninterrupted service of operating system.- Provide training to end user about hardware handling and safe working environment.- Ensure users in the hotel have access to programs that is required to perform the job only.- Install software in accordance with software licensing laws.- Provide education to end users for better use of Information & Technology Systems in the property.- Supervises and/or performs the back-up procedures of the software and ensures that total backups are performed at regular intervals and are kept in a secure place to ensure uninterrupted service all the time.- Monitors and adjusts file sizes and file activities and analyses problems before they influence the operation.- Scans all storage material regularly for viruses, ensure virus detection software is active all the time.- To carry out any other reasonable duties and responsibilities as assigned.Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

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We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
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