IT – Network Administration

Employment:

Full Time

The Company: Fast Telco Subsidiary of Ooredoo The Role: Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound team, FT Hotline, by management, by Retail Store staff, by Sales and dealers, Provide 1st level support and technical assistance for incoming queries and issues related to B2C FT customers. Key Accountabilities & Activities: – Handle and resolve customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service. – Receive calls from the 121 Hotline from Retail Stores and dealers. – Handle and resolve customer complaints and technical problems across the range of Company products and services, experienced by customers who have been directed to the F2F Help Desk from Retail Store staff. – Handle and resolve complaints by visiting customer premises and performing trouble shooting activities and collect payments where applicable. – Respond to email complaints, information for promotions, invitations and other key events from Retail Stores, dealers, other departments within Ooredoo and direct from customers. – Receive Trouble Ticket requests through the Call Centre, through the F2F Help Desk, and from the Sales Support team. Handle payment transactions – from customers who wish to pay their bills and top up credit on mobile phone. – Describe and escalate problems through the Customer Care systems. – Investigate complaints through the various relevant internal systems and applications (BSCS/CRM/ Fintech service, MPOS, VAD and others) – Liaise between Technology and the customer when an issue needs to be escalated for investigation and resolution. – Providing training for BSCS, CRM, WMNET provision for new and existing Retail Store, Customer Care and Sales staff. – Gather customer information from various areas within the Company, such as Technology, Call Monitoring, and Finance etc.) as required and investigate the facts, under supervision from the Team Leader, when there is a customer complaint and/or a legal issue concerning customers and the Customer’s Call Centre services and liaise with the Legal Department accordingly. – Follow up on escalated TT’s with other departments like tech, finance, marketing, sales, CC. – Provide efficient support for B2C customers over the phone with to first call resolution KPI. – Escalate non-resolved cases to concerned departments as per Interaction Center procedures. – Follow-up on progress of complaints settlement with departments involved, and ensure regular information is shared with customers. – Identify and escalate situations requiring urgent attention to shift leader or supervisor. – Get the customer confirmation before closing any trouble ticket and provide proper conclusion on remedy system. – Adhere to Interaction Center KPIs and defined service levels sat on employee yearly objectives Respond to email messages for customers seeking help and contact them if required – Step-by-Step configuration for customer devices. – Troubleshooting customer last mile and access equipment related to DSL and GPON subscriptions. – Troubleshooting Wi-Fi issues of customers CPEs. – Ensure customers subscribed speeds are matching service subscription defined in Company CRM. – Execute additional configuration as per customer request within customer subscription bundle and eligibility. Detect and report issues that appear to impact large numbers of customers in early stages. – Complete daily reports, that reflects the number and type of received complains. – Act as a source for technical assistant and as a reference for other team members when needed. – Prepare various reports daily and as required including the Reconciliation Report (Daily income payment report), Agent Daily Activity Performance Report and Investigation Report and make recommendations as part of the CIP. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. – Other duties as directed by supervisor or other superiors.

Requirements: – 2-3 years of experience required based on progression ladder – Network Experience covering basic routing and switching knowledge. – Experience with Wi-Fi networks configuration and Troubleshooting. – Proficiency in both English and Arabic languages. – Knowledge and experience of customer service practices and call Center processes – Fresh graduated or have relevant experience. – A+ , MCSE , CCNA certificate (Preferred)Experience with DSL media troubleshooting and configuration. – Experience with GPON media troubleshooting and configuration Qualification:- Diploma/Bachelor degree in computer science, engineering or a related field. Note: you will be required to attach the following: 1. Resume / cv

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012. More

Employment:

Full Time

We are currently recruiting multiple Senior Database Administrator (Oracle & NoSQL) on a 12 month renewable contract basis for an industry leading client headquartered in Dubai. This is an excellent opportunity to further your career by working on cutting edge enterprise scale projects.

Applications are sought from those with extensive Oracle database administration experience in a senior DBA function for a large organisation. It is essential that you have advanced knowledge in Oracle database architecture and features, both in private and public cloud environments using both AWS and Azure. It is highly advantageous that you have experience in NoSQL DBs including data modelling, sizing and maintenance for Dynamo DB, Document DB, Couchbase, Cassandra and MongoDB. MS SQL is also advantageous alongside Big Data – Hadoop/Cloudera. It is essential that you have an excellent command of the English language and can relocate to Dubai, UAE.

Stanley James is a privately owned recruitment business with offices in both Dubai and Cape Town allowing us to have global reach and a strong presence across EMEA and APAC. We have an expert team of recruitment specialists that are people centric, knowledgeable and driven to connect talent across all corporate functions. We are the partner of choice for SMEs, niche industry specialists and enterprises across the Technology, Financial Services, Management Consultancy, Legal, Construction & Engineering and Energy & Oil Gas sectors.

We typically recruit a wide range of skillsets across all corporate services, front/back office functions and commercial leadership teams. This includes Finance, Information Technology, Legal, Sales & Marketing, Engineering, C-Level/Leadership, Business Change, Operations, Special Projects and Business Support Services. More

Employment:

Full Time

We are currently recruiting multiple Senior Database Administrator (Oracle & NoSQL) on a 12 month renewable contract basis for an industry leading client headquartered in Dubai. This is an excellent opportunity to further your career by working on cutting edge enterprise scale projects.

Applications are sought from those with extensive Oracle database administration experience in a senior DBA function for a large organisation. It is essential that you have advanced knowledge in Oracle database architecture and features, both in private and public cloud environments using both AWS and Azure. It is highly advantageous that you have experience in NoSQL DBs including data modelling, sizing and maintenance for Dynamo DB, Document DB, Couchbase, Cassandra and MongoDB. MS SQL is also advantageous alongside Big Data – Hadoop/Cloudera. It is essential that you have an excellent command of the English language and can relocate to Dubai, UAE.

Stanley James is a privately owned recruitment business with offices in both Dubai and Cape Town allowing us to have global reach and a strong presence across EMEA and APAC. We have an expert team of recruitment specialists that are people centric, knowledgeable and driven to connect talent across all corporate functions. We are the partner of choice for SMEs, niche industry specialists and enterprises across the Technology, Financial Services, Management Consultancy, Legal, Construction & Engineering and Energy & Oil Gas sectors.

We typically recruit a wide range of skillsets across all corporate services, front/back office functions and commercial leadership teams. This includes Finance, Information Technology, Legal, Sales & Marketing, Engineering, C-Level/Leadership, Business Change, Operations, Special Projects and Business Support Services. More

Employment:

Full Time

Description A highly experienced Senior Oracle Applications DBA with deep technical expertise in installing, configuring, upgrading, migrating and managing large production builds of Oracle Applications and EBS Suite of Products. Ideally should have 6-10 years of hands-on experience as an Apps DBA managing production environments. Strong in Oracle Applications performance tuning and troubleshooting middleware stack components. Responsibilities • Works at customer site in the implementation, configuration, maintenance, troubleshooting and Upgrade of Oracle Applications R12, Oracle MW components (Web Logic, OID, etc..) • Works with support to resolve Customers SRs. • Conduct knowledge transfer sessions both within the Oracle team and to end users. • Work closely with the functional team and delivery leaders to provide engagements work estimates and drive excellence in functional work. • Ensures that new services are appropriately captured and put in ACS corporate repository • Proactively maintains knowledge of Oracle’s current and future products/solutions offerings for the specified Supply Chain area.

Technical Qualifications • Highly experienced in the implementation, configuration, maintenance, troubleshooting and Upgrade of Oracle Applications R12. • Proven exposure of installation of Oracle Application R12.1 & R12.2 on Enterprise Linux production environments. • Experienced in installation and managing middleware components like Oracle WebLogic server, OID etc. • Good Conceptual knowledge of Oracle RDBMS internals, Backup & Recovery using RMAN, performance tuning, logical and physical design of database. • Experience working in an enterprise environment and supporting critical production databases and applications. • Experience in installing, configuring, upgrading and administering different versions of Oracle Database. • Strong experience working as an Oracle Applications DBA in 12.x versions. • Solid understanding of the product architecture and ability to analyze and solve issues across multiple layers of the stack. • Exposure to RAC and ASM Administration. • Must have the ability to upgrade and migrate databases from one platform to another using various tools like Oracle Data Pump, RMAN and TTS/XTTX and execute migrations using such tools. • Hands-on experience with Oracle Enterprise Manager. • Must be familiar with day-to-day operations such as monitoring, performance tuning and making recommendations after generating AWR and ADDR reports. • Troubleshooting memory related errors with Oracle 12c and Patching with RAC and Non RAC. • Provide support for Oracle database environments that include problem identification, reporting, tracking, analysis, and resolution. • Strong shell scripting knowledge. • Good knowledge of PL/SQL. • Experience in working with Oracle Applications & Databases running on Oracle Cloud platform. • Experience in migrating on premise databases to Oracle Cloud. Basic software networking skills. Other Qualifications: • Strong English written/verbal communications • Self-motivated individual who works well in a team environment. • Willingness to work in shifts & weekends as required. • Willingness to travel in the region (MEA) and work out of client locations. • Willingness to provide on-call support on a 24/7 basis when needed. • Experience in working as part of Global/ Matrixed/ Remote teams. • Self-driven, ability to work under minimal supervision. • Excellent Analytical skills. Experience: • 6 years+ of overall experience in relevant technical roles.

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

Employment:

Full Time

• Collaborate and support the Senior to maintain standards and functionality.• Installing and configuring computer hardware, software, systems, networks, printers and scanners.• Monitoring and maintaining computer network systems.• Responding in a timely manner to service issues and requests• Providing technical support across the company (this may be in person or over the phone)• Creating new email setting up accounts for new user’s office 365 a local domain and training• Repairing and replacing equipment if necessary.• Coordinating with Admin and Graphic Designer team for Creating Business Card, Letterhead• Magazine, Brochure and Editing some minor changes.• Coordinating with printing team for the quality of company stuff and timely delivered on time.• Perform troubleshooting, repair, and data restoration.• Perform weekly maintenance activities (e.g., Server, Firewall, Network switches, backups upgrade)• Maintain licenses and upgrade schedules.• Coordinate with Etisalat Team for our company monthly bills saved in server and coordinating with accounts team for monthly payment.• Coordinate with Vodaphone Team (INDIA) for company monthly bills saved in server coordinating with accounts team for timely payment.• Coordinate with Microsoft Apps and software for company monthly bills saved in the server.• Downloading Adobe, WebEx, Vimeo, Upwork, Do parser, monthly bills saved in the server and coordinating with accounts team for Credit card payment.• Always checking Microsoft Troubleshoot in generating tickets and follow-ups till issue resolve.• Regularly check the subscription and coordinate with senior for renewal date.• New company Stamp designing and get approval for the same.• Asset management timely update file.• Antivirus upgrading for troubleshoot issue with timely removal of an old employee from License management.• Creating rules in office 365 as per company requirements, email tracing including backup of old employee, PST file saving in Ex-employee, removal of license , and created some custom rules for blocking malware ransomware from office 365.

• We are looking young passionate South Indian male preferable from Tamil Nadu on I.T. Support Administration Role should Knowledgeable in Office 365 administration Experience. (Mail Flow rules, MS Exchange, email setup, etc.)• Handling Network Administration (DHCP, VPN, VLAN, Firewall Policies, CCTV, port forwarding, ddns, etc.)• Familiar in System and Server Administration. (Windows Server Setup, File server, VPN server, DHCP, DNS Domain Control, Group Policies, etc.• Coordinate with Microsoft Apps and software for company monthly bills saved in the server.• Downloading Adobe, WebEx, Vimeo, Upwork, Do parser, monthly bills saved in the server and coordinating with accounts team for Credit card payment.• Always checking Microsoft Troubleshoot in generating tickets and follow-ups till issue resolve.• Regularly check the subscription and coordinate with senior for renewal date.• New company Stamp designing and get approval for the same.• Asset management timely update file.• Antivirus upgrading for troubleshoot issue with timely removal of an old employee from• License management.• Creating rules in office 365 as per company requirements, email tracing including backup of old employee, PST file saving in Ex-employee, removal of license , and created some custom rules for blocking malware ransomware from office 365.• Timely checking of Acronyms Cloud backup of any failure even restores if any file needed.• CCTV maintenance hardware for troubleshooting a software.• Always coordinate with the vendor for new purchase renewal a replacement.• Promptly coordinate with the Amazon for new purchase replacement refund for the faulty item a repair.• Coordinate with Account manager of Etisalat for new landline, Sim card or any plan upgrade a degrade query.• Coordinating with admin team for cancellation of landline and preparing letter for cancellation of clearance certificate• Preparing and set up the Avaya phone for new configuration of extension adding new landline creating rule as per management (e.g. Call forwarding, ring to multiple extension, tagging for forwarded line)• Ensure Server room maintenance arranges schedule downtime for dressing an upgradation of peripheral.• Organize the Troubleshoot access control creating new employee activation deactivation of door.• Maintaining employee code list for new joiner.

Built over a rich legacy of over 50 years in the Chemical Industry, Kemipex is a leading developer and supplier of technologically-advanced and economically-improved chemical products and solutions. Based in the Middle East, we are involved in business operations across the globe. Apart from being key players in several chemical sectors like food, pharma, coatings and advanced construction raw materials, we are primarily a leading market figure in the Lubricant industry. Complying with various industrial specifications, our potent resources and strong technological database help us maximize the reliability, efficiency and lifespan of our customers finished products. More

Employment:

Full Time

Company:Our client is a well- known hospital in Saudi Arabia that has been established in 2002. They are currently looking to recruit an Information Technology Manager to be based in Al- Ahsa, Saudi Arabia.Duties & Responsibilities: • Manage information technology and computer systems.• Plan, organize, direct, control and evaluate the operations of information systems and electronic.• Data processing (EDP).• Develop and implement policies and procedures for electronic data processing and computer.• Systems operations and development.• Meet with managers to discuss system requirements, specifications, costs and timelines.• Hire and manage information systems personnel and contractors to design, develop, and implement.• Operate and administer computer and telecommunications software, networks and information systems.• Control the computer systems budgets and expenditures.• Ensure technology is accessible and equipped with current hardware and software Main Activities.• Troubleshoot hardware, software and network operating system.• Be familiar with all hardware and software.• Be familiar with network operating system.• Provide orientation to new users of existing technology.• Train staff about potential uses of existing technology.• Train staff about new and potential use.• Provide individual training and support on request.• Provide recommendations about accessing information and support.• Maintain current and accurate inventory of technology hardware, software and resources• Monitor and maintain technology to ensure maximum access.• Troubleshoot all technology issues.• Maintain log and/or list of required repairs and maintenance.• Make recommendations about purchase of technology resources.• Research current and potential resources and services.• Provide network access to all staff and students.• Install workstations.• Connect and set up hardware.• Load all required software.• Provide network accounts and passwords as required.• Monitor security of all technology.• Install and maintain Foolproof and passwords.• Input and maintain IP addresses.• Advise staff of security breach and/or change in password or security status.• Ensure installation of lock out programs.• Identify and prepare hardware for disposal when appropriate.• Ensure hardware is stripped and secured before disposal.• Perform other related duties as required during working hours.

Qualification & Requirements:• Saudi National • Bachelor’s Degree in information technology.• 5+ years’ experience as an IT Manager.• Knowledge of Computer hardware and software systems and programs.• Computer networks, network administration and network installation• Computer troubleshooting• Computer viruses and security• Management and supervisory skills• Ability to install and administer computer hardware, software, and networks.• Decision making & Team building skills.• Analytical and problem solving skills.• Effective verbal, presentation and listening communications skills.• Effective written communications skills• Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics and website development programs at a highly proficient level• Stress & Time management skills.

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.
We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.
Concentrating our resources has created 5 distinct specialist divisions:

Banking & Finance
Human Resources
Oil & Gas
Construction
Architecture & Engineering More

Employment:

Full Time

Position Title: ERP ImplementorEmployment Type: Full timeSalary: up to 13K AED all-inclusive depending on the experience and qualificationsJob Location: Dubai, UAEAbout the Client:A well-established business formation group, based in Dubai, with proven track records on successful, streamlined process of businesses structure that suits different client needs within UAEJob Description:? Determine scope of the ERP project to set deadlines, assign responsibilities and monitor progress for the ERP system within the team.? Lead the implementation of new organizational processes aligned with ERP deployment? Meet with client (virtual/Face to face/phone calls) to understand their needs, evaluate the changes they want and recommend action plans? Mobilize the appropriate teams for a given project based on defined or intended deliverables? Provide timely updates and elevate critical risks to Product, Engineering, Management, and Operations as necessary

Position Title: ERP ImplementorEmployment Type: Full timeSalary: up to 13K AED all-inclusive depending on the experience and qualificationsJob Location: Dubai, UAEQualifications:? Open to Asian nationality? Male, 35 y/o and below ? Minimum 5 years’ experience in ERP project implementations? Immediate joiners will be prioritized

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

Employment:

Full Time

• Reporting to: Managing Director• Other interactions: Projects, Support, Customer Success• Number required: 1• Duration: Permanent• Desired start date: July 1st• Probation: 6 months• Working Hours: Sun – Thursday, 9 am – 6 PM• Travel requirements: Occasional travel to client sites within U.A.E• Other Benefits: Housing allowance, Transport allowanceMain responsibilities: • Provide L1 and L2 general software & hardware support to our clients and their business across all of the platforms that we implement but not limited to cloud-based software such Vend, Unleashed, Dear, Lightspeed, Goodtill & Xero. • This will be performed in a way to ensure the reported issues are resolved within our set SLA’sObjectives: • The Support analyst at Cloudscape will be responsible for providing L1 and L2 support to retail and F&B clients of Cloudscape. • This person will also help provide hardware support to the various retail and F&B brands that require onsite hardware installation and support.

Salary:
AED
3,500 to 4,500
per month inclusive of fixed allowances.

• Expected to have a working knowledge of technology systems and hardware like receipt printers, kitchen printers, iPads and PC.• Must possess an analytical thinking ability. • Must possess a good memory of how software, networks operating systems work• Must possess excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution• Should have a strong customer service focus• Should have attention to detail and abilities to prioritize tasks at hand

Cloudscape Technologies is a leading cloud integration and advisory firm servicing businesses across Retail, Wholesale and Hospitality industries. With strong experience and backgrounds in retail and technology, Cloudscape strives to help business owners increase business efficiency and profitability by leveraging the best-in-breed cloud-based business applications across POS, CRM, Inventory Management and Accounting.

With clients across the Middle East, we use a consultative process to assist with data migration, implementation, on-site training and support services. More