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      Hiring Tech Talent is Tough. Here’s Why (and What to Do About it)

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      Pandemics change things. They are the cultural equivalent of an apocalypse, and while we can rebuild and recover, the process of adapting to a whole new landscape can be labor intensive and painful. 

      We’re still in the midst of the shifts created by Covid-19 and the ensuing lockdowns. Many of them are showing themselves in labor markets, hiring tools, and overall attitudes towards work. Economic uncertainty over the course of 2023 will only continue to shift the ground under our feet. 

      A 98% chance of a global recession in 2023, as reported by Ned Davis Research, has alarmed experts worldwide. Even with continued efforts to control inflation, 90% of CEOs expect to see a significant rise in cost within the next 12 months. Moreover, 50% of HR leaders expect increased talent competition over the next six months.

      These trends present challenges for the tech industry’s recruitment and talent acquisition landscape. Despite this, software engineer and developer roles continue to be in demand. 

      According to Hired, software engineers received twice the amount of interview requests last year than in 2020. However, reduced hiring will probably continue with the anticipated recession, as well as tech hiring freezes and potential layoffs.

      Related: Cost of Vacancy: Making the Case for Hiring During a Downturn

      How did tech recruiting become even more challenging?

      The technology industry is rife with competition, an overwhelming skills gap, and a shortage of seasoned professionals—a true catch-22 situation. Specific skill-set requirements, high demand for developers, and long hiring processes even lead recruiters to lose candidates to competitors.

      In a nutshell, things have become complex. Entirely new challenges, along with others that were idling in the background for years, are shifting rapidly into high gear.

      1. Remote work sparks a tech boom

      With lockdowns and remote work policies, organizations underwent rapid digitization to support work-from-home. Team meetings, organizational development, and everything in between, forced companies to change tech and revamp policies, which increased demand for tech experts as a whole.

      Related eBook: How Smart Companies are Solving Post-Lockdown Working (4 New Trends)

      2. Tech talent crisis: the skills gap

      Technologies like cloud computing, data science, and machine learning—once esoteric and mostly discussed at the university level—are now ubiquitous. The speed with which this tech has delivered results has been geometric, thus creating increased demand. New roles offering great opportunities for people with the right skill-sets are multiplying, but those skills are often in short supply. 

      Meanwhile, industries and roles that were once mainstream are rapidly becoming obsolete. This is leaving the workforce trained for jobs that either no longer exist or look far different than they did just a few years ago.

      Now, as technology evolves to meet these demands, organizations and jobseekers are struggling to keep up, leaving many tech roles vacant and in need of urgent hire.

      3. Shrinking tech talent pools

      The skills gap problem is compounded by a limited pool of tech talent. Datapeople’s Tech Hiring report found that while job posts doubled in 2021, the talent pool shrank by 25%. According to a survey by Gartner, Inc, businesses cited the talent shortage as one of the main barriers to emerging tech adoption and modernization. 

      In addition, 93% of candidates show a preference for remote or hybrid jobs. While companies are more open to interviewing candidates from different markets, Hired data indicates many still limit their search to two time zones, leading to smaller talent pools and causing searches to fall short in a growing market. 

      Navigating the hiring landscape: what’s next?

      It’s true that overcoming these challenges will require consistent time and effort. While various strategies help you efficiently hire tech talent, it’s imperative to start with the fundamentals. 

      Here’s what you need to know.

      Tech talent will prevail

      Economic downturn or not, tech is here to stay. The demand for skilled talent will remain heavy across industries as companies adopt new technologies. Keeping an eye on upcoming market changes allows you to maximize your hiring efforts. 

      Trends to Watch:

      Current skills shortages and in-demand skills

      Popular technologies, tools, and software in use 

      Industry-specific issues like employee turnover and retention

      What employers are doing to meet candidate needs and demands 

      How your competitors attract and retain their talent

      Where to look for tech candidates

      Trends in diversity, equity, and inclusion (DEI)

      Use insights from these trends to develop a robust talent acquisition strategy that allows you to attract your key candidates, stay connected over downtime, and begin onboarding when you are ready.

      Related eBook: 10 Things You Can Do to Reach DEI Goals

      Keep it coming

      Talent sustainability is defined as an organization’s ability to continuously attract, develop, and retain candidates with the skills and qualities required for current and future roles, allowing the company to align business and talent goals as they adapt to a swiftly changing market. 

      A sustainable talent strategy ensures that you hire mindfully by evaluating organizational skill gaps and needs, then building a pipeline of qualified candidates as you rise to meet your long-term goals. 

      In addition, a talent acquisition process that incorporates core values can help strengthen your employer brand. If you need help in this area, we’ve created resources for both startups and larger enterprise companies.

      Always one step ahead

      With the surge in digitization, data science, and artificial intelligence (AI), there is a widespread need for tech experts. However, the skills gap has created a scenario where companies struggle to find skilled talent, and employees struggle to learn new skills. 

      Throwing in an upcoming recession will significantly impact hiring in the tech industry. All these issues will define the forthcoming talent trends and challenges, which will no doubt lead to limited talent pools and labor shortages.

      If you haven’t already adopted a more vigorous and intentional stance to your talent strategy, we can help you get started. Book a demo with Hired today! More

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      3 Ways You Should Use C-Suite to Recruit Tech Talent (+ Free Templates)

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      What You’ll Learn

      How to standardize the hiring process and apply it to everyone

      Why you should take senior leaders out of the “interviewing” function

      How to stand out by integrating senior leadership into candidate communications

      About this eBook

      Hired works with customers of all sizes and we’re grateful to constantly learn from them. Over the last year, we heard some great strategies and in this eBook we share them with you. Use these learnings to help you effectively use your senior leadership in recruiting. More

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      How to Secure Approval for New Tech Tools (Free Template)

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      What You’ll Learn

      The specifics around what your tool request should address

      How a FinOps framework promotes value realization

      How to get decision makers aligned, engaged, and rooting for you

      About this eBook

      Have you identified a new tech tool to help you or your team? Purchases are facing more scrutiny than ever before, so it’s crucial to get the right people involved early and secure their buy-in to expedite the process. Discover how to prepare your case and minimize pushback with the free template. More

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      Cost of Vacancy: Making the Case for Hiring During a Downturn

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      Why the cost of job vacancy matters (and how to reduce it)

      As a recruiter, it’s up to you to fill open roles efficiently and minimize the cost of vacancy (COV). This year, a study found 75% of companies face talent shortages and have a hard time filling roles, or more specifically, with the right person. When it comes to filling positions, the Society for Human Resource Management (SHRM) reports the estimated cost to hire an employee is three to four times the job’s salary.

      Many assume leaving a position unfilled simply saves the company from spending. A short-term view may show a couple of months’ worth of savings in salary and benefits. Better for business, right? Not so much, actually. It’s a common misconception that taking longer to fill a role benefits the organization. 

      Enter the cost of vacancy. In this eBook, we’ll examine several topics including: 

      What is the cost of vacancy? What does it mean, exactly? 

      How to calculate the cost of vacancy (formula chart included)

      The impacts of leaving a position vacant

      How to reduce the cost of vacancy

      Why a hiring freeze or slowdown may hurt more than help

      In the longer-term view, an open position may lead to: 

      loss of productivity and revenue, 

      the slowdown of goals and projects’ roadmaps, 

      the negative impact on deadlines and employee morale, 

      retention issues, and 

      even a loss of market share.

      The ripple effect of vacancies means they’re not so great for business. So before issuing a hard stop on hiring, really think through the actual costs and benefits of it, including the impact on your recruiting pipeline. It’s a lot easier to nurture pipelines than to warm them up after they’ve gone stone cold.

      Understand the COV to optimize your recruitment strategy and help leadership discover how open roles really impact your company. More

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      How to Nurture Innovation, Strengthen Retention (Use Professional Development)

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      If you want to foster employee professional development and growth, it’s essential to begin with a positive and supportive work environment. By providing opportunities for learning, as well as a culture of collaboration and open communication, companies encourage their employees to reach their full potential and become valuable assets to the organization. 

      In this blog, we explore laying the foundation for employee professional development beginning with the hiring process, and ways to create a nurturing environment. To help provide real-world examples and insights, we’ll lean on excerpts from episodes of Hired’s podcast, Talk Talent to Me, featuring these experts: 

      Consider growth potential from day one

      Riffat Jaffer shares, “There are so many jobs everyone does. But what are they going to grow into six months or three years from now and how will they add value to your company in the future?”

      Hiring for potential means looking beyond a candidate’s current skills and experience. It’s considering their ability to learn and grow in the role. The specific role you’re hiring for shouldn’t be the bottom line, but rather a starting point to build upon.

      This approach is particularly valuable for businesses ready to invest in their employees and support their professional development. Companies then bring on employees who may not have all the required skills at the time of hire. However, they have the aptitude and willingness to learn and grow.

      Leverage potential to build diversity

      One benefit of hiring for potential is helping companies build diverse and dynamic teams. By considering a candidate’s potential rather than just their existing credentials, businesses bring on employees with a range of backgrounds and perspectives. This contributes to creating a more vibrant and creative work environment and allows for more innovative solutions.

      In a past panel discussion, “An Insider’s Guide to Hiring in Tech,” Nathalie Grandy, formerly with Gem, now Head of Tech Recruiting at Mutiny, shared her insights. She says, “It starts with changing the mindset of what you’re looking for and potentially being open to those nontraditional backgrounds. For us, it’s encouraging hiring managers to think about the 80/20 rule. So 80% existing skill set and 20% coachability.”

      Impact down the line: employee retention

      Another advantage of hiring for potential is helping companies retain top talent. By providing opportunities for learning and growth, businesses support their employees in achieving their career goals and help them feel fulfilled in their roles. This leads to increased job satisfaction and a lower employee turnover rate.

      Riffat explains, “Candidates come in and maybe they’ve not done the job exactly like you want them to do. But they know you trusted them and hired them to do it. They’re willing to give it their all and more than somebody who has done it three times over now.” 

      Take a leap of faith

      Of course, hiring for potential does come with its challenges. For example, it is difficult to accurately assess a candidate’s potential. There is always a certain level of risk involved in bringing on employees who may not have all the required skills at the time of hire. 

      However, with careful consideration and a robust onboarding process, companies can successfully hire for potential and reap the many benefits of supporting employee professional development and growth.

      Riffat says, “Maybe they’re not where we want them to be today but our onboarding and training come in to get candidates where they want to go. Typically, you end up hiring the best candidates when you take a leap of faith.”

      According to Riffat, hiring for potential is all about “being able to partner with the hiring managers and make sure they see potential in a candidate. It also depends a lot on product maturity and if we can afford to give a candidate six months to become what we want.” 

      Build an inclusive environment to foster employee growth

      An inclusive workplace values and respects diversity, and is where all employees feel welcome and supported. By fostering an inclusive workplace, businesses create an environment to support employee development and growth. Here are a few ways to do this:

      1. Establish guiding values to support professional development and growth

      These values must emphasize the importance of providing opportunities for employees to learn and grow in their roles, and support their professional development. By adopting such values, companies create an environment that encourages employees to learn new skills and take on new challenges.

      Anabel Morales echoes this saying, “The key to scaling our culture successfully is equipping our leaders with tools to scale trust, transparency, and inclusion. When we hire managers or promote somebody into a management role, we’re introducing them to our leadership principles and educating them on how to live up those values.”

      2. Encourage open communication and feedback

      Create an environment where employees feel comfortable sharing their ideas and providing feedback to one another. This helps identify and address any challenges or barriers employees may be facing, and can support their growth and development.

      To Anabel, this means “facilitating inclusion and teaching people how to build trust. Leading without micromanaging, asking for feedback, and being a good listener are basic things managers sometimes forget to do.” 

      “The psychological safety piece is also very important. It is something you need in a team to ensure innovation. The last thing you want as a manager is to have a team where everybody just agrees with you. Create an environment where people feel open to speak.”

      3. Explore personal drive and growth

      Provide employees with support and guidance as they explore their personal drive for growth. This might include offering advice and mentorship to help guide their self-reflection as they define their purpose and future goals.

      Sacha Luthi says, “If you look at what success means, it’s very broad. I can make things very complicated as an HR person. Or, I can try to build an environment in which people want to work with you. I don’t want people to work with me because they have to. The true reason is finding the ‘Why are you here?’”

      4. Measure the impact of deficiencies

      There are endless avenues to take when it comes to professional development and growth. So many possibilities might become overwhelming, causing employees to struggle in picking their starting point. As a leader, aid employees in identifying personal development needs to plot their course.

      Reflecting on his own experience, Sacha says, “it took good leaders to see things I was not able to see in myself. You need people along the way who believe in you and build confidence.”

      Encourage self-reflection to measure the impact of deficiencies in order to identify growth opportunities. Sach poses a few questions for individuals to consider: “How do I find out what I’m really good at? What gives me energy? Where is the space for it to be used?”

      “If you are not good at something you should also look at it from a collective perspective. There are other people around you who may jump in or cover the gap, so look at performance and career. We still value and recognize individuals but how do we put those strengths together so the collective output is better?” 

      5. Provide opportunities for learning and development

      The opportunity to continuously learn and tackle new challenges continues to be the number one reason software engineers enter a career in the field. Employers should offer compelling career development opportunities to attract and retain software engineers and ensure they feel adequately challenged in their roles. 

      Based on our survey of software engineers, more than half said it’s important to them their employer provides professional development opportunities. 72.2% reported new challenges and continuous learning most attracted them to a career in software engineering.

      Set the tone for personal growth & professional development in your organization

      If you want to create an environment to encourage employees to develop new skills, cultivate new strengths, and continue the evolution of their careers, build an inclusive workplace and keep growth in mind from the hiring process on. 

      Tune into Hired.com’s podcast, Talk Talent to Me. Hear what top experts have to share about the strategies, techniques, and trends shaping the recruitment industry today.

      Want to listen to the full episodes featured in this article?

      Editor’s note: at the time of the podcast recording, Anabel was VP of Talent Acquisition, in August of 2022, she became VP, People and Culture. Congrats, Anabel!  More

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      Raise the Bar in 2023: Strategies from Top Employers Winning Tech Talent (VIDEO)

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      Need insight to plan your recruiting and hiring strategies for 2023? Watch this on-demand webinar to hear talent acquisition experts from Top Employers Winning Tech Talent discuss key findings and data from Hired’s What Top Tech Employers Do Differently: New Hiring Data to Win in 2023 report. They share strategies for filling open positions with top talent and building a diverse team quickly and efficiently.

      Hear from:

      Hired SVP Marketing, Erica Yamamoto

      Manager, R&D Talent, Tray.io, Reece Batchelor

      Director of Tech Talent, SAP, Tatiana Moraes Nogueira

      Talent Acquisition Manager, Technology, iHeartMedia, Jeff Carr

      Read an excerpt of the conversation here and scroll down to access the full webinar. 

      What are strategies for driving qualified candidates?

      Tatiana Moraes Nogueira, Director of Tech Talent, SAP

      We invest a lot in preparing our interviewers to really understand what we are and how we are interviewing. What are the qualifications that we’re looking for in these candidates? We are always prioritizing candidate experience on top of everything. Transparency is a big thing for us. We are fast in providing feedback and we provide full feedback to our candidates.

      That is definitely something that always brings us more and more candidates. Whoever applied in the past understands why they were or were not approved. Then they go and work on the skills we wanted them to have and they can reapply. 

      We also are very strong on flex work. SAP is a company committed to employee experience first. SAP is a people-first company. We definitely communicate very broadly that some roles are going to be remote while some others need a bit more in-person time. SAP has amazing offices throughout the US and Canada. We are looking for people to be in the office maybe two or three times a week and we communicate this flex work approach in terms of hours, location, and days of the week.

      Flex work for us means you can accommodate your working hours around your projects and personal life. We also have a big returnship program. We are allowing people who have been away from work for over a year and a half to come back to the workforce. All these things are elevating our brand and allowing us to continue attracting the best talent out there.

      Reece Batchelor, Manager, R&D Talent, Tray.io

      Naturally, being a smaller company, we rely heavily on outbound strategies to attract talent. We do take quite an aggressive approach to this. We target 100 new messages per week. Hired is a great tool for us. 

      We also use a tool called Gem for messaging sequencing. At Tray, we don’t just staff emails out either. We try to get really personalized – not just ‘I see you work at X company.’ I’m talking about really calling out things on people’s LinkedIn profiles, including work they’ve done and blog posts they may have written too. 

      We’ve also looked at a lot of data on our outbound messaging to see what’s working and what’s not. 

      There are two real changes we’ve made recently. One is keeping our messages short, sweet, and to the point. No one has time to read lengthy emails. We’re just trying to hit what people want to know, which is why we are reaching out to them and what’s in it for them. Those are the two points we’re really trying to hit. 

      Secondly, we like hitting and tackling the elephant in the room, which is job security. It’s top of mind for everyone. We’re quite fortunate as we’ve done funding a couple of months ago, so we call that out in our messaging. 

      But what’s different now from maybe 12 months ago is we’re not saying we’ve done a round of funding and are in hyper-growth mode because that scares people. It’s all about how this is now sustainable and why joining Tray gives you the security you’re ultimately looking for. 

      Jeff Carr

      Automation is the name of the game. We try to automate as much as we can. We start with a lot of market data trends and share them with our executives, VPs, and hiring managers. This includes where these market trends are with compensation, the available workforce, what the time-to-fill is across the technology industry, and what you can expect as candidates move through the process. 

      We try to keep everything as efficient as possible. We do weekly meetings with the managers to keep communication feedback between the recruiter, candidate, and hiring manager as tight as possible in the process. 

      We’ve even adopted a tool for scheduling interviews. It’s taking the manual process out of the pattern to where everything is automatically shared with the candidate and hiring manager. That’s probably given each team member at least five hours back in their day.

      Showing the value proposition of where automation can help. Additionally, metrics and data points help keep everybody aligned on where process improvement is and where opportunities are for it. Any automation you can add to your process adds a lot of value back to the recruiting team members, candidates, and hiring manager.

      Related: Get Internal Approval for Recruiting Tools: A Step-by-Step Playbook 

      Watch the full collaborative panel discussion to discover: 

      Top strategies to increase interview response and acceptance rates 

      Why and how salary transparency increases equity and efficiency in hiring funnels

      Why tracking time-to-fill is only part of the story

      Ways to drive organizational innovation  More

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      How to Improve Job Security During an Economic Downturn: Career Advice for Recruiters

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      An economic downturn is a notably difficult time for job security for recruiters. Open positions can become scarce to the point where the search for talent may halt. Hiring freezes inherently restrict recruiters and talent acquisition leaders from being able to fulfill their usual duties.  

      “Recruiters need growing businesses to fulfill their function. To deal with this, we need to understand what the reality is. That can give us the right foundation to strategize around staying in the game,” says Recruiting Brainfood’s Curator, Hung Lee, in a past episode of Hired’s Talk Talent to Me podcast. 

      Leaning on Hung’s insights, let’s dive into how recruiters can protect their own careers during tough times.

      4 ways to strengthen job security and how recruiters can distinguish themselves during an economic downturn

      Expert: Recruiting Brainfood Curator, Hung Lee 

      1. Invest in yourself

      Hung recommends recruiters start by taking the time to expand their skill set. He says, “Upskilling is definitely something recruiters need to do. It is a great time to upskill yourself in areas you could improve… Look at the skills you may have neglected due to operational overload now that you have some capacity.”

      There are a number of free resources “teaching you how to source candidates, do employer branding, copywriting, analytics, and more.”

      Related: Explore workshops and events from our partner, General Assembly

      2. Think ahead to create job security as a recruiter

      While upskilling is critical, Hung says “it would be very wrong to spend 100% of your time doing that because however skilled you may be, you also need to get busy positioning yourself to get opportunities when they emerge. I recommend recruiters think about: Am I in the right market for the near, mid, and long term future?” 

      Following a crisis or recession, “a lot of these industries will certainly come back in a very different form which is often smaller in terms of absolute manpower. That has a knock-on effect for recruiters so think about what industries are going to grow and where the new demand will emerge. Recruiters have to be agile and able to port into growing industries — not hang on to ones that will probably die.”

      3. Apply your recruiting skills to the job search

      “I advise recruiters to apply what they do to themselves. We often apply skills externally and never internally for our own needs — but recruiters need to do that.” 

      “If I’m prospecting as a third-party recruiter for a client base or market to trade in, I would be very sensitive to which markets will grow compared to those likely to shrink. Essentially, recruiters need to apply exactly the same methods and mentality to the job search.” 

      “I think it would be wrong to look for available recruiter jobs and only that. The right thing to do is look at industry sectors you anticipate to grow. Get yourself positioned in those places, build networks there, build contacts, and do the research.”

      “Find yourself on fertile ground. You don’t need to be the best recruiter in the world. If you’re swimming against the tide, you have to be an amazing swimmer. If you’re swimming with the tide you could use a float device and make it to the other side.”

      “Recruiters have native skills directly applicable to jobseeking. You know how to source, retrieve information, research, do a cold open, document, and promote. All of those things need to come together.” 

      “We rarely have our own dog food but in this case, we have to chow down. Think: How would I do this if I was recruiting for a customer or market mapping for a prospect? Engaging in the job search is a very interesting demonstration of the skills, processes, and mindsets you can apply from the job of recruiting.”

      4. Stand out by fostering meaningful connections 

      While traditional routes of applying for a job through a post are legitimate, Hung urges recruiters to pursue less conventional methods too.

      “As a hiring manager I would be more impressed with an explanation involving deep research from analytics, tracking of funding, or some information gathering a recruiter would typically do. With that, you provide evidence of how you would do the job. This mentality will not only help you generate opportunities, but convert them as a result of the techniques you employed to find it.”

      Source for companies with the same precision you source for candidates. 

      “In other words, when we default to jobseeking, we forget the recruiter, or the crude animal in us. We shouldn’t just default to what’s available. Maybe 10% of your time should be applying for jobs and 90% should be doing investigative work to source hidden opportunities and find other ways to connect with the hiring manager.” 

      “Remember the market flipped on us. This is now a candidate-rich market for recruiters. If I was recruiting for a recruiter and I put a job out, I’ll be flooded with candidates. Therefore, as I get more applications, I spend less time on them. In turn, every application has to be closer and closer to the ideal person I’ve imagined.” 

      Hung encourages recruiters to be thoughtful in starting a conversation and demonstrating existing recruiting skills. 

      Focus your efforts wisely

      “Simple mathematics means your chances of being that person will generally be slim. You should go and apply but it shouldn’t be the dominant activity for you as a jobseeker. Instead, do what you have been doing as a recruiter. Treat your job search as the process of gathering information about the best options out there, then figuring out a way to engage with them.”

      “If you do this in the right way, you may catch the opportunity before it becomes public and you might even short-circuit the entire process. Let’s not forget in a candidate-rich market, generally, an employer does not want to advertise the job because it brings a massive applicant flow problem. Ideally, someone wanders in and solves my problem — be that person. Recruiters have the skills to do it. They just have to switch to their usual mentality and put it in a new context.” 

      Related: Job Searching? Online Networking Strategies to Get you Started 

      At the heart of great teams

      Fortune recently called out tech layoffs hitting HR teams especially hard. Experts warn that companies viewing talent-focused roles as far from profit-earning for the organization may be dangerous in the long run. When the economy bounces back, companies that cut recruitment or DEI risk will need to reassemble and may struggle to keep up with competitors after losing this foundational aspect.

      Recruiters are at the heart of building and maintaining great teams. Showcase the value you bring.

      Want more insights just for recruiters?

      Tune into Hired’s podcast, Talk Talent to Me, to learn about the strategies, techniques, and trends shaping recruitment and talent acquisition—straight from top experts themselves. More

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      How to Foster Psychological Safety in the Workplace, from Interviews to Management

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      Why it’s Important to Create an Environment for Employees and Candidates that Welcomes Feedback

      The workplace hasn’t always felt like a safe space to speak up or out. Because of that, issues can go unaddressed and ideas can go unmentioned. Savvy organizations know an environment strong in psychological safety is more conducive to innovation and employee satisfaction. Haven’t heard of psychological safety before or don’t know what it is? Learn why it’s important in the workplace from interviewing to managing teams. Find out how to establish and nurture it within your company.

      What Is Psychological Safety?

      According to Harvard leadership professor Amy Edmondson, “psychological safety is a belief that it’s absolutely ok, in fact, it’s expected, to speak up with concerns, with questions, with ideas, with mistakes.” Everyone feels comfortable being themselves at work. There’s no fear of punishment or humiliation for one’s thoughts or ideas.

      This doesn’t mean work is sunshine and rainbows all the time. Conflict will happen. The difference is people are willing to speak up. There’s mutual support with psychological safety.

      Psychological safety lays the groundwork for innovation and adaptive performance. This can occur at all levels of an organization. It establishes an environment where team members feel comfortable expressing concerns. They ask tough questions because everyone’s input counts. They’re not afraid to throw out ideas for fear of rejection. When team members feel safe, they’re more likely to take risks, share new ideas, and challenge the status quo.

      Anabel Morales, VP of Talent Acquisition at Worksome describes psychological safety in a nutshell as “really just having the ability to speak your mind and being open to candor.”

      Tyler Parson, Head of Talent at Chili Piper explains how creating this space stems back to the organization taking initiative. “If you create a culture where it’s okay to say those things, then it takes all the fear out of it, or at least most of the fear out of it.” 

      Company Values & Culture Foster Psychological Safety

      Reinforce and promote psychological safety through the company’s values. Doing so allows you to set the tone for its development throughout the organization.

      Worksome’s company values are “Speak data, be brave, and have fun.” Anabel Morales explains how these values work to build an environment of psychological safety. 

      “Being brave really connects to letting people be authentic, speak their minds, and have fun. I think it’s not just about social events and team building, but it’s also about actually having a passion for your work and having fun at your job because of what you’re doing.” 

      “Our cultural framework is made up of trust, transparency, and inclusion. We try to approach everyday interactions with our colleagues in this way and also throughout the candidate journey.

      Culture promotes psychological safety for internal employees seeking changes too. Tyler Parson shares how this works.

      “What we’re trying to build at Chili Piper and have been successful in doing so far is creating a culture where if you want something new, you always ask for it internally first. If it’s in the realm of possibility and our growth plan, then we try it.”

      With clear values and a positive culture, employees can feel comfortable expressing themselves in the workplace and building trust with the company.

      Psychological Safety in Interviewing

      For far too long, an interview hasn’t always felt like an opportunity to speak up without fear of backlash. Or worse, getting the boot from the recruitment process. Building psychological safety in interviewing will change that.

      Anabel explains why Worksome makes an effort to provide psychological safety in the interview process. “We want to ensure people feel free to speak up and share failures as well as successes because we know that’s really where the learning happens and that’s just important to share.” 

      This welcomes the opportunity for candidates to share the adversity they overcame to achieve success!

      So, how do you set a precedent of psychological safety for a candidate in an interview? It starts with the interviewer.

      Tyler shares that Chilli Piper ensures during “interview trainings, hiring managers are equipped with how to create a basic positive candidate experience. Part of that is understanding how to make candidates feel comfortable, welcomed, and [empowered] to talk about their experiences in a way that doesn’t shy away from talking about their failures.

      Gauge a candidate’s ability to foster psychological safety in the workplace. Ask questions focusing on empathy and respect. Assess if this person will be a good fit in a culture of psychological safety.

      How do you go about building trust with your team?Provide an example of how you showed empathy in your current role.How would you help someone progress after a failure?Share how would you respond if someone else’s view on a task or project differed from yours.

      Psychological Safety for Management

      Creating a psychologically safe workplace starts with strong leadership. Leaders need to model the behavior they want to see in their team members. They need to encourage open communication. Give employees the space to voice their opinions.

      Anabel believes “top leadership” setting a precedent has a ripple effect throughout the organization. “I think if they are living out their values then it will naturally trickle down to the rest of the company.” 

      “You can always use the values when you are trying to make tough decisions and when you reflect on the values, it’s [even] helpful in navigating your day-to-day.”

      “When we hire managers or if we promote somebody into a management role, right away we introduce them to our leadership principle, educating them on just how to live up to those values.”

      Tips to Build Psychological Safety

      Here are 3 important tips from Amy Edmondson to create psychological safety as a leader: 

      Frame the work as a learning problem, instead of an execution problem. Needing everyone’s involvement creates a rationale for speaking up.

      Ask more questions to invite sharingActively request opinions from those who tend to stay quiet

      Acknowledge your own fallibility to create more safety for speaking up. Tyler Parson supports this saying, “It starts with… you as a leader practicing vulnerability”

      Apologize when you make a mistakeAsk for help when you need it

      Model curiosity and ask a lot of questions to create a necessity for voice.

      Promote equal speaking time for everyone involvedEncourage feedback sharing and use it to build on ideas

      Psychological Safety Is the Foundation for Innovation

      Psychological safety establishes a baseline. Everyone can feel safe to speak up and feel heard when they do. In this sort of environment, innovation comes easily with the free flow of ideas. 

      Want more insights into recruiting tips and trends?

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      Finally, want to listen to the full episodes featured in this article?

      Editor’s note: at the time of the podcast recording, Tyler was Head of Talent, in June of 2022, she was promoted to VP, People. Congrats, Tyler! Likewise, when her episode was recorded, Anabel was VP of Talent Acquisition, in August of 2022, she became VP, People and Culture. Congrats, Anabel! More