General Management

Employment:

Full Time

Charterhouse is working with an organisation in Bahrain with interests in hotels, food and beverage, retail and real estate who are looking to hire a Bahraini national Deputy CEO to support their CEO in leading the business across multiple verticals.Your main responsibilities will be to oversee designated division and support services such as revenue, sales, HR, IT and finance. With a portfolio of hotels both self-managed and operator managed, F&B concepts, retails brands and limited property holdings the Deputy CEO will oversee the executive management team across all areas. You will work closely with the CEO to ensure profit contribution to the group is maximised, across short-term and long-range objectives.

The successful candidate should hold a bachelor’s Degree in Business Administration, Hotel and Restaurant Management or similar. The ideal candidate will have in excess of 10 years senior executive experience, with experience in the management of hospitality or retail or asset management and support services.Preference is given to a commercially driven background such as senior sales. Due to the scope of the role only Bahraini Nationals will be considered for the position.Open to candidates across the globe willing to relocate to Bahrain.This role is suited to someone looking for a long-term position with excellent growth potential, a strong leader, commercially minded interested to work in a diverse business.

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More

Employment:

Full Time

Manager / Senior Manager, Cost Optimization & Budgeting , FAAS In Financial Accounting Advisory Services (FAAS) within Assurance, we assist our clients to address the wider CFO agenda including accounting and financial reporting challenges and others facing their business. You will be part of a team that provides insight and services that accelerate analytics, decision-making and innovation to build a stronger and more efficient finance function. You will experience ongoing professional development through diverse experiences, world-class learning and individually tailored coaching. That is how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity We are looking for a Manager / Senior Manager to support and manage the delivery of cost optimization and rationalization, budgeting and procurement reviews for large clients based across MENA. This role will be based out of our Jordan center of excellence and will require you to support MENA-wide engagements. Your key responsibilities As a Manager or Senior Manager, you will focus on helping solve client problems by offering both strategic and operational deep Finance and Accounting industry expertise. You will work as part of a team of problem solvers with extensive Government Sector consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. We pride ourselves on building long-lasting relationships with companies and organizations, to bring the best insights and solutions to help them tackle whatever critical issues they may face. Our FAAS practice currently focuses on several core sectors including Government, Health Industries, Consumer and Industrial Products & Services.

Skills and attributes for success Pro- activity, accountability and results- driven people will flourish in this environment. Dealing with competing priorities, understanding how to manage resources and communicating effectively are key skills. This will have a huge impact on those around you and help promote a positive work ethic. To qualify for the role, you must have – A bachelors degree in a related field – Experience in Cycle process and forecasting the budgeting models and related reporting – Experience with at least two comprehensive cost accounting / optimization / reduction / rationalization projects at large companies. This must include review of all type of expenses – Experience with reviewing companies’ budgets and the budgeting process, including experience – Experience with developing and reviewing cost allocation frameworks – Experience in public sector planning applications (Hyperion performance management application, SAP Business planning and consolidation application) – Flexibility to travel within KSA for supporting client engagements Ideally, you’ll also have – Proficiency in Arabic & English language – Relevant sector experience and exposure to working with one of the Big 4 – Professional qualification, such as ACCA, CMA, CPA What we look for We are interested in entrepreneurs who have the confidence to develop and promote a brand new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

Employment:

Full Time

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Information Technology (IT)Management LevelManagerJob Description & SummaryOur Firm Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region. Our Mission One Firm : Transforming our region. Our purpose is to build trust in society and solve important problems. In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them. Our Values Creating value through diversity. Be yourself. Be different. At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society.As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description.- Customer centric attitude is a must with a constant focus on how to improve the user experience.- Strong and effective written and verbal communication with exemplary documentation skills.- Strong problem-solving aptitude with an ability to manage and resolve conflict with ease.- Experience working in a highly collaborative and cross-functional team environment; knows when to delegate.- Enjoys autonomous work: always ready to tackle the next thing on the to-do list, and will follow up when things don’t get resolved.- Highly organized, with strong attention to detail; can own and manage a project end-to-end with an ability to constantly prioritize.- Proactive about offering feedback and advocating for improvements.- High aptitude for using data to gather insights and make informed decisions.- You’re a leader – someone who inspires, motivates and coaches the team and energizes the company

The Role – Lead a team of Tech Majlis Experts providing a customer-centric service to all PwC employees.- Drive a culture of change and innovation.- Manage staffing and scheduling for the department, including call rotations, hiring and ensuring ticket coverage.- Develop and implement onboarding, training and ongoing skills growth programs for team members.- Foster a positive, balanced working environment that gets team members excited about their work and mitigates risk of burnout.- Manage ticket QA and escalation processes to ensure effective handling of complex customer problems.- Prioritize and delegate team tasks based on current business objectives.- Create an innovative Technology focused environment where customer satisfaction is primary.- Assist the team in maintaining/resolving all open incidents/tasks within the ticket queue in a timely manner.- Partner with other IT teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions.- Ensure all business policies and standards around security and compliance are being met by the Tech Majlis service.- Analyse Tech Majlis performance data and adapt service to better meet business requirements. KPIs to include CSAT, Reviews of teammates conversations based on values (owner, service, empathy), Unassigned tickets.- Establish strong, open working relationships with customers at all levels.- Effectively communicate and share technical information to audiences at all levels of the organization.- Help foster positive customer and team relationships using a friendly and upbeat manner (Zen vibes only).- Helping to improve existing customer experience workflows and processes.Given the business growth and Tech Majlis locations expansion that are planned to be in KSA ( KT, Strategy&, Khobar, and Jeddah ) the team members are getting bigger with more responsibility towards our customers hence this replacement role has been changed from SA to a Manager that requires someone to lead the team along with the business demand and managing the stakeholders.

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

Director -Business Consulting – Public Finance Management | Government and Public ServicesAs market and technology rapidly change and develop, finance functions in the government and public services sector must demonstrate real added value to the government and citizens. As a finance consultant, you’ll use your experience and knowledge in Finance, industry and technology to help deliver greater insight – delivering functional efficiencies as well as transforming the role of finance in our clients’ businesses. You’ll be developing innovative, sustainable ways to improve the management of people, processes and systems, working alongside other finance professionals in high-performing teams. And as you deliver exceptional client service, you’ll have the opportunity to address some of the biggest issues facing client organizations today – supported by structured learning and development. With a network stretching across the world, the projects you work on will cross borders and sectors, providing unrivaled experience. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity We are looking for sharp and intelligent Senior Manager / Director to join our team at the start of an exciting growth curve in the MENA region, and need people with ambition and potential to grow with us. Your key responsibilities As one of our performance improvement consultants, you’ll help the world’s leading organizations to improve their performance in a rapidly changing environment with adequate enablement of finance technologies. You’ll be part of multidisciplinary teams, bringing diverse perspectives to every challenge. You will also take the lead in developing and growing our business and client network, building relationships with our clients’ key stakeholders and contributing to the overall revenue generation efforts of the consulting wide organization. Skills and Attributes for success You should have experience at one or more of the following technical competencies within the Government and Public Services Domain: – Public Finance Management – Budget Transformation (PBB, ZBB, Medium Term Budget Planning, MTFP) – Cost Optimization and Rationalization – Finance Transformation – Utilizing technology to transform finance – Business insights into leading practice in accounting, management reporting and planning process – Good understanding and experience in digital enablers in finance – Communication and presentation skills – Experience in implementing leading finance practices and benchmarking – Finance Performance Management – Project and Program Management – People Management and Leadership skills – Commercial oriented

To qualify for the role, you must have – 10-12 years of working experience, of which about 5 to 7 years of Consulting Experience in Government and Public Services Finance/Public Finance Management – MENA based experience – Ability to generate business deals and make business proposals – Develop and maintain relationship at c-suite level – Mandatory Arabic language skills – speaking, reading and writing – Any sector knowledge is an advantage Ideally, you’ll also have – A bachelor’s degree qualification – A Master’s Degree and above is preferred – Relevant professional qualification certificates are preferred – Willingness to travel extensively across the region What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

Employment:

Full Time

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory – OtherManagement LevelSenior ManagerJob Description & SummaryAbout the rolePwC is opening a new Technology & Innovation Center in Cairo that will deliver high quality technology solutions to consulting Clients across the globe. The Centre will provide a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP & Oracle, to Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.  The center is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.  A career in Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. In this role, you will work with leadership teams to set and execute the people strategy for the ETIC Line of Service; Interface with internal operations and HC teams to ensure the HC strategy is relevant for the business, and programs/processes are executed with efficiency and effectiveness. Most importantly  own the design through delivery of any LoS-specific HC programs We are seeking an experienced and results-driven HR business partner to align our HR initiatives and functions with business objectives and business needsTo really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Manager, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Meeting key stakeholders to discuss people challenges- Providing guidance on people practices such as talent mapping, career coaching, succession planning and performance coaching to name a few..- Bringing people expertise and developing solutions to help the business area to deliver the IFS strategy- Influencing and building relationships with stakeholders across IFS- Acting as a point of people expertise for specialist teams that are implementing new people approaches- Questioning and challenging others to get to the root of people and business issues- Coaching and providing feedback to key stakeholders to help improve business efficiencies- Conducts regular meetings with respective leaders.- Consults with line management, providing HR guidance when appropriate.- Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.- Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.- Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.- Provides HR policy guidance and interpretation..- Provides guidance and input on workforce planning and succession planning.- Identifies training needs for business units and individual executive coaching needs.- Participates in evaluation and monitoring of training programs to ensure success.The ideal candidate for this role should have a good understanding of business functions, good communication skills, good interpersonal skills,strategic thinking, and good organizational skills. The noteworthy HR business partner should improve HR initiatives, enhance staff morale, enhance relations between staff and employers, contribute to attaining business goals, promote good HR practices, and attract talented recruits.

Requirements, Skills, Abilities – Contribute technical knowledge in HC areas including recruitment, performance management, talent management, operations, compensation and benefits, and employee relations- Contribute to an environment where people and technology thrive together to accomplish more than they could apart.- Navigate the complexities of cross-border and/or diverse teams and engagements.- Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.- Deal effectively with ambiguous and unstructured problems and situations.- Initiate open and candid coaching conversations at all levels.- Move easily between big picture thinking and managing relevant detail.- Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.- Initiate and lead open conversations with teams, clients and stakeholders to build trust.- Uphold the firm’s code of ethics and business conduct.

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismAdvisory – OtherManagement LevelSenior AssociateJob Description & SummaryA career in our Management Consulting practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.As a member of our team, you’ll help the world’s most significant organisations, public and private, quickly become more effective. We improve the way they operate; manage costs; better align people, process and technology initiatives; support business growth to maintain or improve competitive edge and complete market and regulatory risk assessment. In doing so, we focus on their agendas and the big issues they need to deal with, both today and in the future.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Use feedback and reflection to develop self awareness, personal strengths and address development areas.- Delegate to others to provide stretch opportunities, coaching them to deliver results.- Demonstrate critical thinking and the ability to bring order to unstructured problems.- Use a broad range of tools and techniques to extract insights from current industry or sector trends.- Review your work and that of others for quality, accuracy and relevance.- Know how and when to use tools available for a given situation and can explain the reasons for this choice.- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.- Use straightforward communication, in a structured way, when influencing and connecting with others.- Able to read situations and modify behavior to build quality relationships.- Uphold the firm’s code of ethics and business conduct.

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

Job Purpose:The role is responsible to manage the implementation of Client Engagement strategy across channels, monitoring performance, measurement metrics, and providing feedback for recognition programs. The role will also be responsible to drive customer experience surveys (VOC), the Bank’s Mystery Shopping Program and the KPI across channels, products and services and for the implementation of insights derived from such monitoring. The role will be responsible for upstream reporting of dashboards that are derived from the monitoring of all service excellence measurements and KPIs.Principal Accountabilities:• Voice of Customer and Mystery Shopping – Execution and improvement of customer surveys/ feedback mechanisms• Liaise with the agency to supervise the capturing of Voice Of Customer (VOC) on the banks’ services and manage research assignments for external customer studies• Responsible for the measurement, monitoring and communicating of customer feedback received through the customer satisfaction/loyalty surveys, and/or any other related customer feedback methodology• Work with stakeholders in the development process of their customer research study• Responsible for deriving insights and learning from such Dashboards per product or business to disseminate timely and continuous customer feedback to various businesses across the bank.• Liaise with the vendor for the successful implementation of the Mystery Shopping Program of the Bank.• Responsible for identifying gaps in services or processes and defining action points to fill the gaps and resolve concerns identified through the Mystery Shopping Program and tracking correction• Reporting of the feedback and trend in performance • Service Performance and Quality Reporting • Establish, implement and be responsible for the measurement and reporting of KPI performance across the branches and segments/units and conduct required coaching for Quality improvement• Responsible for the implementation of a mechanism for review of customer experience and identify opportunities for improvements, and create a feedback framework for the effective communication and correction based on such insights.• Manage the implementation and communication of key customer engagement drivers & baseline performance criteria including SLAs. Build a continuous evaluation model for measuring SQ across services and channels.• Manage reporting of performance of branches on Tellers, PSE and CSR/BSR counters on Customer Visit Management System. Provide support to branches on weekly and monthly reports and contribute to improve SLA performance of branches on Waiting time and serving time

Business Partner Engagement and Leadership:• Business Heads Engagement – Conduct Operational Committees for Customer Experience with Business Heads with an aim to share an update on customer feedback, actions items and solicit approvals and decisions to drive operational measures• Key Functional Stakeholder Engagement • Liaise with stakeholders by conducting Forums aimed at tackling the most pressing client service and quality issues and ensuring periodic on the most important client and service quality metrics and performance• Driving the Customer Experience agenda with Touch Point Leads through close coordination with Business/ Channels/ Products/ Marketing etc. to ensure that all customer communication is clear , accurate and uniform and customer centric Requirements:Education and Experience:• University degree or equivalent• 8-10 years of overall Banking experience with specialized experience in customer research, management of service quality metrics, service measurement and customer experience functions

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

Line of ServiceInternal Firm ServicesSpecialismIFS – Internal Firm Services – OtherManagement LevelDirectorJob Description & SummaryOur Firm:Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region.Our Mission:One Firm: Transforming our region. Our purpose is to build trust in society and solve important problems.In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them.Our Values:Creating value through diversity. Be yourself. Be different.At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society.As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description.Creating value through diversity. Be yourself. Be different. At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society. As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description:- Lead the Corporate Sustainability (CS) team for PwC regionally.  – Work closely with the Chief People Officer (CPO) to drive the firm’s CS agenda in the Middle East (ME).  – Develop the regional CS strategy and strategic priorities aligned with the global strategy, and to external market needs. Engage with key leadership stakeholders to understand their vision for the region. – Design and coordinate internal initiatives and external CS activities – Develop systems for our people to engage with the CS agenda  – Create a network of external stakeholders to ensure alignment on shared agendas.  – Lead and project manage the end of year reporting and audit requirements in compliance with the Global CR team. This involves setting up methodology for regular data collection for reporting, and coordinating with the internal audit team to drive both financial and non-financial audit for CS.  – Lead the regional network of champions and ensure that they are aligned with the regional CS narrative and are running projects that create impact. – Ensure internal compliance of CS projects – e.g. work with the risk, quality and independence teams to assess viability of working with external stakeholders.  – Work with the regional communications team to report on progress, enhancing our brand and visibility in this area internally and externally. – Ensure external compliance of CS projects – e.g.: work with our internal lawyers to keep track of regulatory changes in the region that impact our social impact and environmental initiatives.- Stay up to date with PwC Global and EMEA CR requirements (reporting and otherwise) by attending network calls, and by communicating with the Global teams regularly. – Ensure best practice sharing across the ME champions’ network by creating a platform where these can be shared. Use this platform for sharing PwC Global and EMEA updates with the regional network. – Explore the scope of expanding and upscaling country initiatives across the region, where applicable. – Represent PwC ME on PwC Global and EMEA conferences and forums and share best practices and challenges with the wider group. – Work with the regional Net Zero and ESG leaders to ensure alignment.

Educational requirements: Bachelor’s degree in social sciences, social impact studies, environmental sciences or other related fields. Masters preferred. Travel Requirements0%Available for Work Visa Sponsorship?YesGovernment Clearance Required?No

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More