General Management

Employment:

Full Time

Line of ServiceAssuranceSpecialismBusiness ControlsManagement LevelIntern/TraineeJob Description & SummaryA career within Internal Audit services, will provide you with an opportunity to gain an understanding of an organisation’s objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders. We focus on helping organisations look deeper and see further considering areas like culture and behaviours to help improve and embed controls. In short, we seek to address the right risks and ultimately add value to their organisation.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Intern / Trainee, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Be curious and try new things.- Learn about how PwC works as a business and adds value to clients.- Think broadly and ask questions about data, facts and other information.- Support research, analysis and problem solving using a variety of tools and techniques.- Produce high quality work which adheres to the relevant professional standards.- Keep up-to-date with technical developments for area of specialism.- Handle, manipulate and analyse data and information responsibly.- Communicate confidently in a clear, concise and articulate manner – verbally and in materials produced.- Embrace different points of view and welcome opposing and conflicting ideas.- Uphold the firm’s code of ethics and business conduct.

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

Our client is an asset management firm licensed by the ADGM. They are looking to hire a Chief Compliance Officer and MLRO to lead the firm’s in-house compliance function.The key purpose of this role is to – undertake all the compliance duties of the Firm to provide assurance that the Firm is able to meet its compliance obligations under FSRA rules, together with compliance with the relevant policies of the Firm.- perform the role of Money Laundering Reporting Officer (MLRO) for the firm.- undertake compliance activities in relation to on-boarding of clients/ KYC.

Key requirements:- registered MLRO- authorized by the DFSA or FSRA- 6-10 years of experience in compliance, audit, risk and governance – experience in compliance related to investment and asset management

ADIV Human Resources Consultancy L.L.C.” is an Abu Dhabi based on-shore company and we operate with high standards and provide value-added services. We understand the volatility of the market and the change in the needs of its clients. Keeping this in mind, we hire only the best of Consultants whose exposure to the market and the region is of the highest standards. “ADIV Human Resources Consultancy L.L.C.” will make the talented people fit into the right place so that they can enhance their skills. We uphold this responsibility to fulfill our commitment as ‘Let’s make the solutions possible for all diversity of people’ More

Employment:

Full Time

Chief Compliance Officer and MLRO for Abu Dhabi Asset Management FirmOur client is an asset management firm licensed by the ADGM. They are looking to hire a Chief Compliance Officer and MLRO to lead the firm’s in-house compliance function.The key purpose of this role is to – undertake all the compliance duties of the Firm to provide assurance that the Firm is able to meet its compliance obligations under FSRA rules, together with compliance with the relevant policies of the Firm.- perform the role of Money Laundering Reporting Officer (MLRO) for the firm.- undertake compliance activities in relation to on-boarding of clients/ KYC.

Key requirements:- registered MLRO- authorized by the DFSA or FSRA- 6-10 years of experience in compliance, audit, risk and governance – experience in compliance related to investment and asset management

ADIV Human Resources Consultancy L.L.C.” is an Abu Dhabi based on-shore company and we operate with high standards and provide value-added services. We understand the volatility of the market and the change in the needs of its clients. Keeping this in mind, we hire only the best of Consultants whose exposure to the market and the region is of the highest standards. “ADIV Human Resources Consultancy L.L.C.” will make the talented people fit into the right place so that they can enhance their skills. We uphold this responsibility to fulfill our commitment as ‘Let’s make the solutions possible for all diversity of people’ More

Employment:

Full Time

Assistant Manager – Global Compliance and Reporting – KuwaitOur globally coordinated tax professionals offer connected services across all tax disciplines to help our clients thrive in an era of rapid change. We combine our exceptional knowledge and experience with the people and technology platforms that make us an ideal partner for all their tax-related needs. In Tax, we equip clients to make better business decisions by bringing insights to the forefront. We help companies understand the tax policies and tax laws of governments around the world to plan and comply accordingly. Our teams leverage transformative technologies to deliver strategy and execution, from tax and regulatory obligations to operations and workforce management, to reduce risk and drive sustainable value. Tax has six sub-service lines which cover a wide range of issues: Business Tax Services, Global Compliance and Reporting, Global Law, Indirect Tax, International Tax and Transaction Services and People Advisory Services. The opportunity Our GCR tax service line operates as a team of highly experienced tax professionals who focus on delivering efficient and effective resources to companies in the region. Our goal is to improve quality, manage risk, create efficiency and drive value. Our market leading approach combines standard and efficient processes, highly effective tools and an extensive network of local tax and accounting professionals. Our clients benefit from an integrated, consistent, and flexible quality service to address direct and indirect tax compliance, statutory accounting and financial reporting, and tax accounting. As part of a MENA team, you will be providing high quality services to clients across a range of industries. You will also lead a team looking after service delivery, co-ordination, issue resolution, and contract management of large-scale projects where you will need to manage and coordinate the delivery of tax services by EY teams in the region. Your key responsibilities You will combine strong technical skills with practical commercial, legislative and industry knowledge to lead a team in providing tax services. You will be responsible for a team to help manage our clients’ compliance and reporting needs. You will establish, maintain and strengthen valued internal and external relationships and ensure that the services delivered to clients is of the highest quality. You will be responsible for the day-to-day management of client engagements, monitor progress and deliverables, put in place the necessary standardized processes, anticipate and identify risks, escalate issues as appropriate and drive performance-improvement solutions. You will supervise high performing teams and build a positive learning culture, coaching and counseling junior team members to help them develop. You will also be responsible for ensuring adherence to our Tax Quality guidelines.

If you are an excellent communicator and detail oriented professional with a strong track record of management experience who is comfortable working across borders with a wide network of people and with large amount of data, you will be perfect for the role. To qualify for the role you must have – A bachelor’s degree with strong academic credentials in accounting, business, finance, taxation or any related essential fields. – MBA, Masters or another related advanced degree and/or professional qualifications e.g. CA, CPA, ACCA, CTA, ADIT or equivalent qualification. – A very strong knowledge and minimum 4 years of experience in domestic and international tax rules/regulations, developments etc., ideally within a large professional services company or similar environment. – A very strong background in tax accounting and tax auditing, ideally within a large professional services company or similar environment. – A strong track record of managerial, organizational and project management experience. Ideally, you will also have – Experience of dealing with multinational clients and ability to work in multi-cultural environment. – In-depth commercial, legislative and industry knowledge. What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

Employment:

Full Time

The role is responsible for establishing and managing Support & Control IT programs in the bank, as well as providing business analysis support and oversight of the IT Demand portfolio, to deliver all activities within agreed constraints of time, budget and qualityYou will be expected to lead the delivery of internal and outsourced projects from project initiation to transition to operations so as to deliver projects on time and within budget and to meet the desired business objectivesDemand Management• Collect & manage new Requirements and projects• Prioritize the requirements and projects aligned to business goals• Consolidate demand and projects to manage IT delivery and resources in an optimal manner to ensure business strategic goals are metPortfolio Management• Direct the delivery of programs through active sponsorship, leadership and involvement in specific initiatives to ensure they meet time, cost and quality requirements• Implement an effective review, reporting and presentation structure for all projects/programs• Conduct program evaluations• Work closely with key stakeholders responsible for delivery of the constituent workstreams within the program• Establishing and maintaining effective working relationships with all senior business unit• Ensuring portfolio resources are appropriate to enable the necessary operational and strategic capabilityProject Management• Managing a portfolio of multiple projects – managing their interdependencies, resourcing and any proposed changes which may affect project priorities• Identifying resourcing needs in line with the portfolio plan• Establish project plan and initiate project mobilization by confirming project scope, estimate, resources, roles and responsibilities• Monitor and control execution of project though Analyze, Design, Build, Test and Release• Provide leadership and decision making support by establishing project governance• Managing senior stakeholders in uncovering and resolving potential conflicts or disagreements about project priorities• Perform project reporting including overall performance of the program and project completion documentation• Lead efforts around work plans, schedules, project estimates, resource plans and status reports.• Lead the design, development, and implementation of business perspective work plans to determine the required tasks and resources (process, functional, etc.) for complex projects spanning multiple business units• Provide appropriate performance feedback for project team members.• Coach and mentor project team members on best practices, including solution delivery and IT value.• Provide input around the hiring, supervising, training and promotion of candidates as needed.• Lead medium to large scale IT projects for a business unit within time, budget and specification constraints.• Demonstrate competency in coordinating all aspects of a large, complex project involving multiple IT disciplines. Coordinate projects with other on-going efforts.• Manage the scope change process and issue identification/resolution with all stakeholders.• Monitor and communicate status to senior leadership. Communicate and incorporate feedback from customers.• Craft and implement communication plans requiring cultural change within the organization.• Identify and anticipate risks and issues. Facilitate resolution, mitigation, and appropriate escalation to senior management.• Define quality standards and ensure compliance.• Prepare project completion documentation with project performance, lesson learned.• Ensure access to sensitive information pertaining to the Bank, and ongoing and future projects are maintained in strict confidence

• Extensive understanding in IT Project Management, IT Investment Portfolio Management, IT Finance and IT Vendor Management• Excellent understanding Software Development Life Cycle (SDLC) methodology (processes, and deliverables) • Excellent understanding of Banking Domains (Retail & Corporate, Banking Network, Product Development, Transaction Banking)• Graduation degree or more.• Professional certification in Project Management• At least 10 years of experience in Program and Project Management, Business Analysis, Portfolio Management, IT Operating Model and IT Management• Excellent understanding of waterfall and agile development methodologies and its pros, cons and implication in different scenarios• Exceptional track record of on-time, on-budget and to-specification delivery of projects• Experience of managing multiple and complex projects to quality, time and budget• Strong track record of on-time, on-budget and to-specification delivery of projects• Ability to manage Agile and Non-Agile projects• Ability to manage relationships with internal business customers• Excellent written and verbal English communications• Analysis, conceptualization• Leadership and team management• Planning and organization• Problem solving• Excellent Interpersonal relations skills• Stakeholder Management• Able to multi-task and work under stress in a fast-paced environment

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

Manager, Digital Solutions and Strategy, Forensic and Integrity Services, QatarSuccessful organizations depend on their reputation for keeping promises, respecting laws and behaving ethically to maintain stakeholder trust. EY Forensic & Integrity Services professionals help organizations protect and restore enterprise and financial reputation. We assist companies and their legal counsel to investigate facts, resolve disputes and manage regulatory challenges. We put integrity at the heart of compliance programs to help better manage ethical and reputational risks.Embracing integrity means doing what you say you will do, with unerring commitment. This can make it easier to attract and retain talented people and harness their skills to grow your business. A foundation built on integrity is critical because today’s talent values purpose-driven organizations. It can also help you develop stronger partnerships with suppliers and work more effectively with employees, investors, regulators and influencers. Our integrated approach ranges from enhancements in areas of perceived weakness or issues – including governance, controls, culture and data insights – to full organizational design and structural implementation.The opportunity As a Manager in the Digital Solutions and Strategy, you will be responsible in understanding the various solutions that EY has in its portfolio and implementing them at various clients in the MENA region. Further, you will also be required to architect and deploy customized solutions for Clients. The solutions will largely revolve around forensic analytics, risk & compliance, and controls/process automation.Your key responsibilities As a Manager in the Digital Solutions and Strategy, you will be required to design/architect solutions, work with development teams across the globe, troubleshoot technical issues on solutions and introduce solutions to Clients. You will work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Key responsibilities would include: – Understanding business processes and controls (especially IT controls) – Converting business requirements from the Client into technical aspects for development teams – Managing large development projects – Preparing project plans and design solution architectures (when required) – Leveraging the product portfolio of EY and pitching them to Clients – Preparing business plans, pitches and proposals for relevant opportunities – Troubleshooting technical issues with development and support teams – Manage client expectations and communication Skills and attributes for success Proactive, accountable and results-driven people will flourish in this environment. Dealing with competing priorities, understanding how to manage resources across the globe and communicating effectively are key skills – these will have a huge impact on those around you and help promote a positive work ethic.- Requirement gathering and understanding – most important attribute is to understand Client’s needs, business, processes and IT ecosystem to baseline relevant solutions – Solution design – ability to architect / configure solutions that solve critical client problems – Project planning and execution – expertise in building flexible project plans, working with Agile workforce, and delivering work within stipulated timelines – Technology understanding – a developer-by-heart who understands various technologies from Cloud to Open-Source development platforms and databases – Crisp and clear documentation – experience in creating valuable documents (BRD, FSD, HLD etc), reports and procedures to enable efficient development/deployment of solutions at Client ecosystem – SDLC and security controls – ability to fully understand the various stages of development to deployment, including various levels of testing and security protocols to be implemented in solutions

To qualify for the role, you must have – Minimum of 7+ years of work experience in the product development field with a top consulting firm – Bachelor’s in Computer Science, Engineering, IT or related field preferred – Expertise in Microsoft Azure or AWS – Experience in one or more of the contemporary development platforms such as NodeJS, Python, .NET, Java etc – Experience in data visualization tools, SQL server databases (including queries), NoSQL databases and concepts – Well-versed with Azure DevOps and Agile methodology – Experience in Technology Consulting – Experience in BFSI sector is a plus Ideally, you’ll also have – Working experience in a consulting firm – Arabic speaking proficiency (preferred) What we look for We are interested in innovative thinkers and doers who have the confidence to develop and promote digital solutions in Risk and Compliance, both internally and externally.What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

Employment:

Full Time

The Commercial Bank of Dubai is on a Default Digital strategy and is executing several focused initiatives in Personal Banking Group & Wholesale Banking Group to drive increased adoption of digital channels. This role is responsible for setting-up, enhancing and managing multiple hybrid delivery teams and for development, delivery, integration, implementation and maintenance of a portfolio of up to 15 Class A & Class B Applications.• This role would be the primary owner of the assigned portfolio of applications used by Bank and will own and drive the application roadmap and enhancements for these applications. • To design, develop and implement secure business function on a portfolio of applications as per existing software development standards and the Bank’s policies (such as risk, audit etc)• Work with the Group Leader to drive and validate end-to-end solution design (people, process and technology) to ensure completeness of solution that meets business requirements.• Oversee and manage the delivery for the applications portfolio as part of the overall programs and project progress to meet approved project budget and schedule. • Providing support and advice to IT Development and Support teams with regard to the assigned portfolio of applications• Build, manage and nurture a delivery team with relevant experience, expertise, and technology knowledge. Responsible for the team P&L (budget gathered, projects and non-project spends via contracting external resources/vendors) as well as day to day administration of the team.• To be as SME and guide to the wider team from a business-technology perspective• Maintain relationships with schemes, vendors, and regulatory organizations for all related matters, not limited to delivery.• Maintain an overview of the infrastructure and users to constantly reassess the environment, to rationalize and ensuring uniform and cohesive monitoring across the technology stack.• Collaborate with the Architecture team to review and re-engineer architecture of managed applications• Participate in the transfer of the system to the state of production and review the results and make the required modifications for the purpose of extradition to the beneficiaries or the technical divisions concerned

• Minimum 7+ years of relevant experience in Information Technology in a Banking / Financial Services Context• Experience on implementing and supporting a significant number of applications within the portfolio is mandatory• Experience in managing large projects with internal and vendor based development models• Hands-on functional knowledge around the assigned Application / Business portfolio• Hands on technical experience in individual, team and managerial capacity• Familiarity with Cloud, Dev Ops, IT QA.• Relevant experience in strategic planning and execution in a matrix organization• Experience on handling EFT Switch processing and the Govt payments.• Having experience in migrations and implementing large scale acquiring solutions and deriving the end-to-end processes.• Should have clear understanding of Scheme clearing processes and settlements solutions to merchants.• Experience in implementing multiple schemes on Visa, MasterCard, JCB, Diners and UPI from acquiring perspective.• Experience in handling internal/external Govt auditors and timely closure of all the audit findings.• Experience in designing and building complex solutions, which requires changes at multiple levels of applications.• Experience in achieving PCI PA-DSS certifications and scheme compliances on timely manners.• Should be having experience on Cards Issuance applications.• Have extensive experience on handling scheme certifications and yearly compliances.• Ability to manage multiple vendors and resources to drive them to deliver the projects on time.• In depth knowledge on EMV Co standards, ISO 8583 message protocol and industry standards.• Having experience in Vision Plus and IST Switch is an added advantage. • Candidate should be able to design, develop and delivery of end-to-end cards related integrations.• Should have knowledge on the EMV CHIP specifications and end to end process for CHIP certifications like WNS, CPV and white plastic certifications.

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

Job Purpose:Accountable for handling Settlement functions within Card Operations in Retail Operations through end-to-end ownership and ensuring that all operations handled by Off-shore Partners, including Settlement Interchange Entries from Visa, MasterCard, UAE CB, E-11, Merchant Set-up & Settlement, Quarterly Member reporting, Scheme Billing, Write-Offs, Expense Provisions, Card Maintenance related activities in the unit are carried with maximum efficiency & control and customer satisfaction is provided in accordance with agreed service standards and by managing costs / risks. Principal Accountabilities:Accountable for handling day to day operations in Settlements Unit involving BTs / COCs, general ledger entries, making required corrections for reconciliation differences identified by reconciliation team, Visa / MasterCard / Central Bank / E-11 Interchange settlement processing, reject -re-entry processing , Vendor pay-outs, provision entries, write-offs, reward entries, on-boarding of pre-paid cards, card maintenance, merchant settlement, cardholder re-payments, Auto-Debit Instructions, card closures, reconciliation & posting of card scheme billing, Merchant Set-up & Maintenance, generation of MIS, reporting of errors, archival of daily files & documents, updating Operations Risk Database, whilst ensuring that these activities are carried out by off-shore partners, courier agencies, third party service providers & on-shore team, with maximum efficiency, security and control in accordance with established procedures and agreed service standards• Accountable to monitor controls on card maintenance and settlement activities handled by off-shore team through EOD Report/sample validations on daily basis and review of GL reconciliations.• Accountable for review of procedures in coordination with Manager, Card Operations to ensure that Settlements Unit activities are always geared to deliver the requirements of the business especially when new products are launched or when new GL accounts are opened which significantly impact volumes.• Accountable to recommend vendor invoice payments on monthly basis after reviewing bills in accordance to the process.• Accountable for the end-to-end ownership of activities and ensure customer satisfaction is provided at all times.• Accountable to monitor vendor payments on monthly basis and channel feedback to Manager Card Operations on any delays.• Accountable for providing efficient and quality services to both internal and external customers that meet or exceed agreed service standards while responding to all enquiries on cardholder disputes received whether by phone or through written correspondence and channel feedback into process improvements.• Accountable to ensure that reconciliation and accounting of daily merchant / ATM settlement, daily Interchange Settlement received from Payment Schemes and that all fees, charges and other incomes earned on interchange transactions are properly debited / credited by respective Payment Schemes and are properly debited / credited to merchant / ATM suspense a/c / internal suspense & P&L a/cs.• Accountable to keep Manager, Card Operations advised of any material operational / process weaknesses and non-compliance with controls in the unit and incidents to be updated to Bank’s ORM on all potential and confirmed fraud / risk cases.• Work closely with Manager, Card Operations during implementation of the card system enhancements / upgrades / compliance releases on settlements by developing Test Scripts, conducting User Acceptance Testing, and certification with Payment Schemes, if required.• Accountable as one of the joint custodians for Retail Operations chubbs to ensure that all custodial items are kept under safe custody. • Ensure that Settlement Unit activities conform to Bank’s standard of quality, operational efficiency and controls and include effective internal controls to manage operational risks and stand the test of audit.• Work closely with Client Engagement function and ensure effective complaint management & handle customer complaints and enquiries when escalated and channel feedback into process improvements.• Work closely with Sales, Business & IT functions to ensure that all operational support are addressed whenever a new product or new product features are launched in the market.• Work closely with Manager, Card Operations to ensure that Settlement Unit function is always geared to deliver the requirements of the business• Accountable for maintaining a perfect match of all processes followed in Settlement function with SOPs at all times.• Accountable to act as a back-up of operational functions within Retail Operations, during leave period of the primary Unit Head

Requirements:Education and Qualification:• University degree or equivalent qualification• At least 3 years of experience in managing Settlement Operations with a thorough knowledge of Payment Scheme (Visa, MasterCard, UAE CB & E-11) regulations on Interchange Settlement processing, Scheme Billing ,Quarterly Member Reporting & Merchant Acquiring Operations.

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More