Customer Service

Employment: Part Time

– Imitating as actual customers would be the first duty of a mystery shopper.- Visiting the pre-assigned store and evaluating the service/product level in the store- Asking staff questions relating to product knowledge- Writing a report to be submitted within 24hours following the visit (e-submission based -online survey)- Visits can be done after working hours or on the weekends. (On candidate’s free time).- Payment is per visit

– Candidates must be located in Kuwait, (we do cover all Kuwait)- Attentive to details- Good English- Lebanese and Kuwaiti nationalities- No previous experience needed

With over a decade of cumulative market experience, we are the leaders in quality control and training, partnering with some of the best-known brands in the region to achieve continuous success.
Our commitment to our clients starts with a commitment to quality. Whether it is recruiting best-fit talent, developing innovative technology, or consulting with measurable results, we strive for continual process improvement,always focused on supplying superior value to our clients. It is this passion boiling in our veins that keeps us at the forefront of the quality control industry for hospitality and retail, schools and government agencies in the GCC, Levant, and North Africa region. More

Employment: Part Time

– Imitating as actual customers would be the first duty of a mystery shopper.- Visiting the pre-assigned store and evaluating the service/product level in the store- Asking staff questions relating to product knowledge- Writing a report to be submitted within 24hours following the visit (e-submission based -online survey)- Visits can be done after working hours or on the weekends. (On candidate’s free time).- Payment is per visit

– Candidates must be located in Bahrain, (we do cover all Bahrain)- Attentive to details- Good English- No previous experience needed

With over a decade of cumulative market experience, we are the leaders in quality control and training, partnering with some of the best-known brands in the region to achieve continuous success.
Our commitment to our clients starts with a commitment to quality. Whether it is recruiting best-fit talent, developing innovative technology, or consulting with measurable results, we strive for continual process improvement,always focused on supplying superior value to our clients. It is this passion boiling in our veins that keeps us at the forefront of the quality control industry for hospitality and retail, schools and government agencies in the GCC, Levant, and North Africa region. More

Employment: Full Time

This job opportunity is for a customer relationship management company that is into high-end jewelries based in Dubai, UAE.As a Customer Service/Sales Specialist, you are responsible for handling customer contacts, including telephone contact, e-mails, and fax / mail requests. Answer client calls and address their needs, complaints, or other issues with the company products. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. You will be building lasting relationships with clients and other team members based on trust and reliability. Coordinate with the sales team and assist in training new hires. Ensure that sales targets are being met and adhere to all company policies and procedures.

To be successful, you must possess at least 3+ years of experience of solid phone sales experience with customer service background for high-end jewelries. Having excellent Arabic and English communication skills is a must.If this opportunity excites you, please send us your details. Please note shortlisted candidates will be contacted.

TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.
The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.
We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals. More

Employment: Full Time

• Professional management & maintenance of Business Banking relations, in coordination with Tier 1 Head, Business Area Manager & Branch Manager.Principal Accountabilities:• Maintain & manage an assigned portfolio with existing Business clients to retain & grow their banking relationships in a profitable manner and in line with assigned business growth targets.• Identify, solicit and acquire new Business clients in line with approved corporate strategies for Assets, Liabilities, Trade and Treasury Sales.• Negotiate appropriate credit lines in conformity with the Bank’s underwriting standards and risk adjusted targets after thorough analysis of information necessary for the preparation of a detailed credit proposal.• Making regular visits to clients for both monitoring and business generation purposes.• Such visits to be recorded by way of call reports which are to include all pertinent information in a timely manner.• Conduct account planning with Client Service Team Members & cross selling other products & services to Business clients to ensure multi-product relationship and greater Share of wallet. Facilitating other lines of business in exploiting business opportunities through referrals to Wealth/Consumer Banking.• Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.• Ensure timely and accurate credit administrations through timely completion of annual reviews and regular monitoring of financials, covenants and other parameters within the review cycle.• Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank• Keep abreast of developments in the local business environment to spot business opportunities. Contribute to the planning process in order to develop corporate business strategies.

Requirements• 4 to 6 years of Portfolio Management experience in SME – Business Banking (Trade and Working Capital / Real Estate Finance) / Commercial Banking in Dubai Market.

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment: Full Time

Digital Client Support Officer is an intermediate level role responsible for executing complex transactions and participating in complex processes in coordination with the Transaction Services team. The overall objective is to act as a subject matter expert while digital support to clients on all regular transfers, payments, trade transactions activity.Responsibilities:•Digital support on regular, restricted and legal transfers; which include processing of payments, receivables, trade transactions, liquidity flows card activity•Ensure provide complete system support with efficiently, act as a SME (subject matter expert) and recommend process improvements•Evaluate and recommend solutions to problems through data analysis, technical experience and precedent•Anticipate and respond to requests for deliverables with internal and external clients and vendors•Contribute to and collaborate with cash & trade operations projects as needed•Develop comprehension of how the cash & trade operations team interacts with others in accomplishing objectives•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.•Setup in Citidirect for Cash and Trade transactions.•Provide Citidirect demo to clients•Provide Citidirect training to client users for Cash and Trade transactions, and Security Manager role.• Creation of New client definition through GIDA.•Handle customer queries related to Cash and Trade transactions initiated through Citidirect.• Raise work order to GIDA for user Mobile-pass activation•Raise work order for Issuance of Safe-word PIN to customers•Provide support in H2H implementation•Addition of client into global entity.•Provide Smart Solution to Clients for bulk Payments upload in Citidirect.•Assist to clients/ASU in preparation of Citidirect documents•Perform PVT as per operations requirements• Provide daily reports to clients.•Provide daily maturity report of “Time deposits” to Product/RM/Ops/Branches/CS.• Provide customer account balance report to Product/RM/Ops/Branches/CS.• Customer Dealer codes – Coordination with partner banks to add / update the dealer codes• CHQ32 Support – create/amend the clients templates for the corporate cheques

Qualifications:•Previous relevant experience preferred•Fundamental comprehension of financial industry regulations•Effective verbal and written skills•Effective communication and analytical skills

Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial services and products. We strive to create the best outcomes for our clients and customers with financial ingenuity that leads to solutions that are simple, creative and responsible. Citi has been present in the Middle East and North Africa since 1955 and conducts business in 16 countries in MENA of which 12 have in-country presence. It offers full scale corporate and investment banking services in Egypt, UAE, Bahrain, Qatar, Kuwait, Lebanon, Jordan, Tunisia, Morocco, Algeria and Pakistan and maintains a representative office in Iraq. Citi’s institutional capabilities in the region include Treasury & Trade Solutions, Corporate & Investment Banking, Capital Markets Origination, Global Markets and Islamic Banking.
Present in the United Arab Emirates since 1964, when the bank opened its first branch in Dubai, Citi has been known ever since for delivering excellence while consistently bringing world-class banking products and services to the local market. Citibank, the consumer banking arm of Citi, is currently a major player in the UAE’s credit card market and a leading provider of Wealth Management and Consumer Credit services. Citibank’s branch network in the UAE includes and a network of 60 ATMS located at various commercial centers across the UAE. More

Employment: Full Time

Digital Client Support Officer is an intermediate level role responsible for executing complex transactions and participating in complex processes in coordination with the Transaction Services team. The overall objective is to act as a subject matter expert while digital support to clients on all regular transfers, payments, trade transactions activity.Responsibilities:• Digital support on regular, restricted and legal transfers; which include processing of payments, receivables, trade transactions, liquidity flows card activity• Ensure provide complete system support with efficiently, act as a SME (subject matter expert) and recommend process improvements• Evaluate and recommend solutions to problems through data analysis, technical experience and precedent• Anticipate and respond to requests for deliverables with internal and external clients and vendors• Contribute to and collaborate with cash & trade operations projects as needed• Develop comprehension of how the cash & trade operations team interacts with others in accomplishing objectives• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.• Setup in Citidirect for Cash and Trade transactions.• Provide Citidirect demo to clients• Provide Citidirect training to client users for Cash and Trade transactions, and Security Manager role.• Creation of New client definition through GIDA.• Handle customer queries related to Cash and Trade transactions initiated through Citidirect.• Raise work order to GIDA for user Mobile-pass activation• Raise work order for Issuance of Safe-word PIN to customers• Provide support in H2H implementation• Addition of client into global entity.• Provide Smart Solution to Clients for bulk Payments upload in Citidirect.• Assist to clients/ASU in preparation of Citidirect documents• Perform PVT as per operations requirements• Provide daily reports to clients.• Provide daily maturity report of “Time deposits” to Product/RM/Ops/Branches/CS.• Provide customer account balance report to Product/RM/Ops/Branches/CS.• Customer Dealer codes – Coordination with partner banks to add / update the dealer codes• CHQ32 Support – create/amend the clients templates for the corporate cheques

Qualifications:• Previous relevant experience preferred• Fundamental comprehension of financial industry regulations• Effective verbal and written skills• Effective communication and analytical skills

Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial services and products. We strive to create the best outcomes for our clients and customers with financial ingenuity that leads to solutions that are simple, creative and responsible. Citi has been present in the Middle East and North Africa since 1955 and conducts business in 16 countries in MENA of which 12 have in-country presence. It offers full scale corporate and investment banking services in Egypt, UAE, Bahrain, Qatar, Kuwait, Lebanon, Jordan, Tunisia, Morocco, Algeria and Pakistan and maintains a representative office in Iraq. Citi’s institutional capabilities in the region include Treasury & Trade Solutions, Corporate & Investment Banking, Capital Markets Origination, Global Markets and Islamic Banking.
Present in the United Arab Emirates since 1964, when the bank opened its first branch in Dubai, Citi has been known ever since for delivering excellence while consistently bringing world-class banking products and services to the local market. Citibank, the consumer banking arm of Citi, is currently a major player in the UAE’s credit card market and a leading provider of Wealth Management and Consumer Credit services. Citibank’s branch network in the UAE includes and a network of 60 ATMS located at various commercial centers across the UAE. More

Employment: Full Time

We are currently recruiting a Loyalty, Retention and Customer Experience Manager on behalf of a leading FinTech based in Bahrain that is going through a period of growth as they scale up their operations across the GCC markets. This is an excellent opportunity to develop a positive customer experience, develop relationships that support brand loyalty and ensure a seamless customer journey.

Applications are sought from those with at least 5 years of experience in a managerial role focusing on customer retention in the ecommerce, fintech or telecom industries. You will have excellent experience in bringing together all internal stakeholders such as product design, sales and marketing in order to keep fine tuning the customer’s experience. You will offer an excellent understanding of how to build brand renewals, trust and continued business by identifying critical touch points and in turn, how these can be optimised. On a personal level, you will have excellent communication skills combined with initiative and entrepreneurship.

Stanley James is a privately owned recruitment business with offices in both Dubai and Cape Town allowing us to have global reach and a strong presence across EMEA and APAC. We have an expert team of recruitment specialists that are people centric, knowledgeable and driven to connect talent across all corporate functions. We are the partner of choice for SMEs, niche industry specialists and enterprises across the Technology, Financial Services, Management Consultancy, Legal, Construction & Engineering and Energy & Oil Gas sectors.
We typically recruit a wide range of skillsets across all corporate services, front/back office functions and commercial leadership teams. This includes Finance, Information Technology, Legal, Sales & Marketing, Engineering, C-Level/Leadership, Business Change, Operations, Special Projects and Business Support Services. More