Customer Service

Employment: Full Time

Your daily tasks will include, but not limited to:• Assisting our multi-national Clients’ with global business set up including:- Company registration and- Corporate bank account opening and- Accounting and tax and- Employee recruitment; the A to Z of business set up• Timely and efficiently completing multiple country engagements; and• Global conference calls & physical meetings with clients.
Salary:AED 6,000 to 8,000 per month inclusive of fixed allowances.

Our ideal candidate:• Enjoys project managing multi-national Clients’ engagements over a 4-month period;• Is solution orientated, problem solver, requiring minimal supervision;• Is able to supply quality deliverables to our multi-national Clients’;• Has professional experience of 3 to 5 years with one employer;• Has excellent English written and oral communication skills;• Is Russian or Arabic speaking, reading and writing is a plus;• Detail orientated and good research and planning skills;• Has a business degree from a quality university;• Is disciplined with high professional standards;

Healy Consultants assists international clients with company incorporation all around the world, global corporate bank account opening, nominee director services, accounting and tax planning services, business advisory services, legal solutions, industry specific expert solutions to support the startup and operation of their businesses.
Our firm has comprehensive experience in setting up legitimate, tax efficient financial structures and also provide fast solutions (turnkey solutions). Our consultants have extensive knowledge and experience in the registration of offshore companies in Asia and all other international jurisdictions.
Healy Consultants’ corporate support services, such as virtual office and nominee director/shareholder services, auditing services, international immigration services assist clients to maximise the efficiency of their international business operations. More

Employment: Full Time

We are looking for an insurance specialist (General Accident Department) for our Abu Dhabi office.The insurance specialist is responsible for ensuring customer satisfaction by offering risk management; guard and guide the client with transparency on insurance products, procedures, regulations, and market trends related to General Accident. The insurance specialist will be in charge of developing existing portfolio and new business opportunity.RESPONSIBILITIES- Perform the Broking Role for new business and existing portfolio of Clients- Develop & consolidate excellent working relationship with new & existing Insurers- Implement the workflow and suggest changes if needed- Offer risk assessment and risk management- Is a referral point, providing appropriate expertise & advice to resolve issues when problems, complaints or queries etc- Ensure accurate information of policy documents & process orders, forms, applications and requests- Manage client’s records and accounts & maintain records of all communications- Build and maintain relationships with the client with a good understanding of each client’s business and culture- Achieve best client service in an efficient and friendly manner ensuring that all client deadlines are met- Remains aware of the market e.g. competitors, potential changes/risks to ensure practices and outputs are of a sufficiently high standard and contributes to the identification of opportunities and business growth.

– Bachelor degree in business administration or finance and a degree in CII- Minimum 2 years of experience in underwriting engineering, property, and liability preferably a broker in GA- Strong organisational skills and ability to prioritize multiple tasks.- Knowledge of insurance products, trends, and regulations- Advanced skills in Excel, Word, PowerPoint- A good understanding of relevant legislation, policies and procedures- Good verbal and written communication skills

Howden, the retail broking arm of Hyperion Insurance Group, provides a range of specialist insurance solutions to clients around the world. Howden has offices in Europe, Asia, Iberoamerica, the Middle East and Africa. It has the greatest reach with its own offices of any independent broker and a total reach to over 90 territories with its partner network Howden One.
Since 2017, Howden Turkey, the Middle East & Africa region(TMEA) has acquired a majority stake in broker ACP in Turkey, completed the majority acquisition of New Generation Insurance Services Company in Oman, and Howden UAE celebrated its ten-year anniversary in Dubai. With Howden One and the establishment of Howden Puri in Tanzania, the region now covers 17 countries and is one of the fastest growing in the group. More

Employment: Full Time

As a Receptionist, you will be a key member of our facilities management team. You will be the face of the office for all visitors. It is a fast-paced role for an individual like yourself with great communication and organization skills.The opportunityYou will be responsible for meeting and greeting both external and internal visitors to the office in addition to handling all incoming calls with courtesy and professionalism in accordance with the Reception and Switchboard Guidelines Manual. As part of your role, you will also handle all meeting room bookings and reservations efficiently and promptly.Your key responsibilitiesAttend to visitors in a professional manner and deal with inquiries on the phone and face to face. Supply information regarding the organization to clients and customers.Skills and attributes for success- Appropriate business attire and professional image/appearance; well groomed, neatly done hair and make-up- Meet and greet visitors and clients in a pleasant, professional and courteous manner- Convey visitor arrival promptly to the appropriate individual and meet or escort the visitor to the meeting room, extending offer to refreshments, tea/coffee etc.- Ensure reception area and meeting rooms are clean and in order throughout the day and ready for the next meeting- Provide visitor badges to guests/clients, when required- Answer all incoming internal/external calls promptly and in a professional and courteous manner- Screen calls to ascertain caller name and call purpose before redirecting them, especially for calls with unclear purpose (sales, market/staff intelligence gathering, etc.)- Ensure callers are connected/redirected to the right person promptly, or accurately take a verbal message and relay it to the appropriate person in a timely manner- Connect international business calls on behalf of staff requiring this service in the office- Manage and confirm meeting room bookings/reservations requests via calendar invites- Reconfirm all bookings/reservations on a daily basis- Ensure booking cancellations are actioned and updated promptly, allowing rooms to be available for other bookings- Manage meeting arrangements and logistics, event preparations, plan catering needs and requirements, etc.

To qualify for the role you must have- Verbal and written communication skills- Professional personal presentation- Customer service orientation- Organizing and planning- Attention to detail- ReliabilityIdeally, you’ll also have- Experience working in a fast paced environment- A bachelor’s degreeWhat we look forWe are most interested in people with confidence and strong experience in multitasking. You will need a proactive approach to work and the curiosity to seek out new challenges without being pushed. If you are ready to make a real contribution to our goal of building a better working world, this role is for you.What working at EY offers- We offer a competitive compensation package- Ownership for your area, in a culture that encourages people to speak up and challenge the status quo- Career support from some of the most engaging colleagues in the business- The ability to take on different responsibilities and learn new skills- The freedom to provide excellence in a way that’s suited to youAbout EYAs a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Join us in building a better working world.Apply now.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.
The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

Employment: Full Time

StrategyTargeted Improvements* Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients* Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs* Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriateAutomation and Streamlining* Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processesBusiness* Provide quality support and advice to Relationship Managers (RM’s) within all lending units on all documentation related matters, including the origination of documentation for customers where required* To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issuesProcessesGeneral* Perform end-to-end orchestration across all processes and services managed by IMO (Integrated Middle Office)* Engage clients throughout process, ensuring seamless delivery and client experience* Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.* Adheres to first-time-right principles* Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate.* Looks at ways to promote standard work and best practices.* Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMOClient Due Diligence (CDD) and Regulatory Onboarding* Perform all relevant onboarding processes* Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities* Drive GIC and network onboarding processes* Conduct checks on CDD as applicable* Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner* Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process* Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work* Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulationsCredit Documentation* Perform credit documentation activities for the deals flowing from Corporate & Institutional Banking (“CIB”), Commercial Banking (“CB”) and Business Banking (“BB”)* Conduct checks on Credit Documentation output as applicable* Ensure that the data sources used for the extraction of the return is correct* Identify processing risks or inefficiencies and implement appropriate and effective changesEnablement [Account Opening and Channels]* Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems* Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking, and Business Banking (BB) clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues

* Looking for Saudi Nationals with relevant experience.

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions. More

Employment: Full Time

• Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector• Lead the Coordination and reporting from Ashghal’s Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform.• This will include monitoring of performance against defined SLA’s and recommending actions for improvement• Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms• Working in consultation with Ashghal’ s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time• Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies• Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications

• BSc degree in media/Communication/relevant faculty from a recognized university• 7 years of demonstrate relevant experience in Public Relation and communications• Arabic and English Language Fluency essential

Qatar Project Management (QPM) is an independent subsidiary of Barwa Real Estate Development Company that provides expertise in Project Management, Design Management, Construction Management, and Contract Administration together with other associated Project Management functions. Established in 2008, QPM is centralized platform for provision of Project Management services to Barwa and Qatari Diar as well as local and international markets. QPM provides these services through an in-house team of highly-skilled, motivated, and qualified professionals supported by state-of-the-art information technology and highly-effective Project Management systems. More

Employment: Full Time

Position Title: Male HousekeeperEmployment Type: Full TimeSalary: up to 2,500 AED depending on experience and qualifications, plus accommodation and UAE benefitsJob Location: Abu Dhabi, UAEAbout the Client:The hiring company is a multi-sector business group situated in Abu Dhabi catering to a number of major industries such as automotive and heavy equipments, finance, property management and constructionJob Role:• Thorough disinfecting and cleaning of entire house; dust surfaces and polish woods• Ironing and streaming of clothing• Wash clothing and linens• Keeps outdoor social areas clean• Prepare standard hot and cold drinks

• Open to Filipino candidates• Male, 35 years and below• At least 2 years of experience as a housekeeper certified• Good communication skills• Must be willing to work in a live-in setting

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

Employment: Full Time

Position Title: Client Renewal AdvisorEmployment Type: Full TimeSalary: up to 8,000 AED all-inclusive, depending on experience and qualificationJob location: Sharjah, UAEAbout the Client:The hiring company is a prominent Business Set Up consultancy in Sharjah handling all type of licenses for businesses in the regionJob Role:Generating and managing renewal inquiries from different sources like phone calls, emails, chats, walk-in clientsFollowing up with existing clients and updating status on the CRM (ZOHO)Educating clients with information related to amendments, activities, eligibilities, free zones rules, terms and conditionsFollowing up all renewal clients by phone call and emailsKeeping in touch with Channel Partners to make sure that the relationship with the Free zone is goodAchieving monthly renewal targetsProviding a monthly report on the number of renewals vs opportunitiesCoordinating between Compliance team and the Operations Team to facilitate clients’ requirementsMaintaining high conversion ratesProviding straight forward, transparent and accurate information related to the requirements of the clientPreparing reports as required and/or requested by the line manager

Requirements:Male/Female, 35 years old and belowOpen to Arabic and European nationalsBachelor’s degree in any relevant fieldMinimum 3 years of experience in client relationsBackground in customer service; industry knowledge is a plusProficient in MS Office, with working knowledge of CRM platformsProven track record of meeting and exceeding targetsExcellent communication and negotiation skills

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

Employment: Temporary

We have an urgent opening for one of our reputed banking client in UAE.Position – Customer Service -KYCLocation – DubaiGender – Male/FemaleNationality – Any Arabic NationalContract Duration – 3 months (extendable as per clients requirement)Salary – AED 3500 – 4000.Industry – Banking/Financial Services.Interested candidates with relevant experience in banking industry can apply.

Position – Customer Service -KYCLocation – DubaiGender – Male/FemaleNationality – Any Arabic NationalContract Duration – 3 months (extendable as per clients requirement)Salary – AED 3500 – 4000.Industry – Banking/Financial Services.Interested candidates with relevant experience in banking industry can apply.

Innovations Group was established in 1994 under the name of Innovation Commercial Brokers. The company was formed as a sole proprietorship company spearheaded by its Managing Director, Ashish Nanda.
The company was set up with an objective to provide Relationship Management work within the Promotion, Distribution and Services business. The other line of business which the company was pursuing along with Promotions, Distribution and Services was Commercial Broking for clients for various financial products such as IPO, Investments and Placement of Funds. The idea was to acquire customers and mature the business by converting them for its different product lines by selling and cross-selling. By identifying the customer needs and trying to provide services in those areas where there was an identified need propelled the company to new heights and growth.
The process of acquiring clients was initially from local market and expanded to global markets through mail, telephone, and generation of leads. More