Customer Service

Employment:

Full Time

Duties and responsibilities:- Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where o- Provide high quality customer service by handling customer service requests as defined in the Call Center Operation Manual efficiently and accurately with relevant necessary documentation.- Provide first level support for all technical and functional queries related website and mobile application- Migrate customers to Alternative Distribution Channels including website and mobile application.- Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.- Continuously learn to keep up-to-date with changes and developments to services and procedures.- Handle light back office work related to follow-up and customer complaints.- Maintain confidentiality of the company’s customers and data.- Adheres to the assigned shift schedule and avoid any late attendance – Keep abreast with the latest changes to any of the company’s procedures and new policies.- Handle sudden rush of calls, stressful periods, and call volume pressure- The incumbent will need to solve customer problems, handle irate customers.- The incumbent will be dealing with customers from different languages, accents and cultures.

Salary:
AED
4,500 to 6,000
per month inclusive of fixed allowances.
Additional benefits: Annual ticket, medical and life insurance

– University degree in any discipline from a reputable university.- 1-2 years work experience in the Customer Service functions – Excellent oral and written communication skills.- Must be computer literate.- Excellent command of the English language, Arabic is a definite plus.- Should be a team player with an aptitude for customer service.- Highly decisive.- Must be service oriented.- Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information.- Ability to work under pressure.

One of the leading “TPA” , Third Party Administrators in Medical Insurance ; a subsidiary of a fortune 20 Multi National Company , with extensive operation across GCC prospering over the last 18 years in facilitating our customers beyond their expectations in all services on par with global standards.

We are committed in ensuring to provide high quality , superior, innovative and cost-effective business solutions in the areas of healthcare and insurance services and embrace the good will of being one among the best leading TPA’s in this region serving over 50 insurance companies , in administering their multiple policies as well as catering to self-funded schemes with both international and local policies amidst our stake holders.

It is significant to share our accolades, that we serve more than 1.4 million members whilst administering over AED 4 billion worth of claims annually through a dedicated team of 700 + medical professionals in our talent pool from different parts of the world. We are partnered with a broad global network of over 4,000 health care providers in the region and always thrive to delight our customer through every service we provide remarkably.

We believe in attracting dynamic , focused , self-motivated , professionals with industry expertise to join hands with us to move forward in a journey, which promises growth and career establishment as per each one’s skills and potential. More

Employment:

Full Time

• Process renewals and new credit proposals with close coordination with RMs, in line with the defined policies & procedures and within the defined turnaround times. • Process enhancement and isolated requests for existing customers in timely & professional manner.• Analyse and evaluate information given by the customer such as project reports, feasibility reports, balance sheets, cash flows etc. to structure the credit lines, balancing the risk and reward. Details of end to end activities to process client’s request are as under.• Open account after liaising with legal, compliance and COD• Follow up with Financial Pool for spreading, & cash flow and the information used to assess the repayment capacity of the borrower• Preparation of New to Bank and existing client proposal with the help of client’s financial information, project reports, feasibility reports, research and analytical knowledge to structure the facilities.• Liaising with documentation team to draft facility documents by providing all the constitutional document of the company and vetting the draft for onwards sharing with client.• Follow up with client to sign and comply with all the conditions mentioned in the offer letter.• After submission of facility document follow up with legal documentation team for clearance for limit extension of disbursement authorisation.• Liaising with limit input team and credit control to lodge the limit/disburse the fund.• Resolve if there are exceptions for the clientMonitoring• Share portfolio updates by way of updating various reports such as early warning indicator, excesses, past-dues, delinquent accounts, expired facilities, expired insurances, expired mortgages, expired valuations, account with no activities, overdue deferrals, overdue covenant, rental assignment, facilities utilizationClient Management• Educate client with respect to banks new products and initiative through various platform with an aim to achieve Banks short term and long term objectives asset growth, CASA, digitalization.• Visiting customers with RMs for analysing their business requirements.• Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.• Monitor development and progress of corporate deals and ensure quick action in case of any adverse development. Be on a look out to identify any unusual behaviour in the account and address the same proactively• Establish good liaison with customers for their day to day banking requirements and professionally manage security documentation requirements and affecting regular communication with customers about account status i.e. expiry of facilities and other matters

RequirementsEducation and Experience • Degree in Economics or Finance or Business Management• 4 – 6 years of experience in Corporate banking with 2-3 years of exposure to Corporate Banking in the UAE. • Ideally incumbent should have had exposure to one or more emerging markets.• Corporate acumen and ability to prepare the credit proposals, financial analysis and strategies are essential.• The ability to forge close relationships with external constituents as a senior representative of the bank.

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

HINDI SPEAKING SALES COORDINATORPosition Title: Hindi Speaking Sales CoordinatorEmployment Type: Full Time Salary: up to 5K AED all-inclusive depending on experience and qualifications Job Location: Sharjah, UAEAbout the Client: A well-established business formation group, based in Sharjah with proven track records on successful, streamlined process of businesses structure that suits different client needs within UAEJob Role: ? Provide necessary support to the members of Sales team regarding documents needed, follow up, status and customer requested schedules? Provide feedback on the submitted documents of clients? Help customers by educating them on the process of requested service in a business set up setting? Increase sales by displaying excellent customer service, responsive and highly organized manner of offering additional service needed by clients? Collaborate with the sales team and other departments thereby ensuring smooth integration of sales, operations and marketing activities

? Open to Indian nationals? Female, 45 years old and below? Minimum 2 years of experience working in same role? Must be fluent in Hindi language? Experience using Zoho CRM will be preferred? Immediately joiners will be prioritizedHow to Apply:Send your CV in word format to: SALESJOBZ2020 AT GMAIL DOT COM and use “Hindi Speaking Sales Coordinator” as the email subject

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

Employment:

Full Time

Key ResponsibilitiesAssist Clients with their structuring needs through:Adhoc Services• Administration of client bank accounts• Assisting client for Free zones and Embassy Attestation of various Company Documents• Maintaining client entity records in line with operational procedures• Preparing a monthly and quarterly report for use by the management and/or to facilitate monitoring of recurrent tasks. • Arranging Amalgamation of Companies, Drafting of Amalgamation Agreement• Economic Substance Regulation (ESR): Filling of ESR Notification and Reporting to FTA• Ultimate Beneficial Owner (UBO) Declaration: Assisting client for filling UBO Declaration as per Guidelines of Cabinet Resolution• Handling client inquiries for structuring of various vehicles (company, trust, foundation, e.g.) in all UAE jurisdictions, Free Zones and abroad, via phone, e-mail or personal meeting, with an emphasis on timing and quality• Oversee and manage Adhoc team including daily team meetings• Manage files during absences within team• Be the first point of contact for escalation of client issues and report to Team Manager for any issues

Experience & Qualifications• At least 4 – 5 years’ experience in a corporate service provider, private family office or private client law firm• Knowledge, experience and exposure of free zones and the UAE’s federal regulatory regime; • GraduateOther expertise • Proficient in MS Office (MS word & MS excel etc.)Essential characteristics • Confident and presentable• Culturally aware and sensitive to clients and colleagues• Flexibility to work independently and proactively in a fast-paced environment• Excellent oral and written communication skills in English• Experience working with people of different backgrounds and a high level of cultural competency • The ability to juggle and track multiple tasks and responsibilities • Demonstrated commitment to the success of co-workers and to the organizational mission.

Re/think is a boutique accounting, regulatory and compliance, VAT advisory, audit, HR consultancy, recruitment and business advisory firm. We specialize in assisting SME clients with cost-effective, high quality services and solutions. We create value by investing in highly qualified and motivated people and working closely with leading industry partners to provide our clients a one stop shop for all of their business support.

This support ranges from our core services to CFO and board level advisory for the sectors and markets we serve. Our ability to add value reaches across business size, as our offering can be adopted to start ups through to large complex firms. More

Employment:

Full Time

? Greet incoming guests, provide excellent customer service, and to create a safe and friendly environment for the guests. ? Answer guests’ questions and Direct them to the area, such as restaurants, showroom, and other amenities? Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities? Meet the demands of a fast-paced environment by using good judgment and the ability to multitask? Complete all duties and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property

Position Title: Guest Service AmbassadorEmployment Type: Full Time Salary: up to 9K AED all-inclusive depending on experience and qualifications Job Location: Abu Dhabi, UAEAbout the Client: One of the prestige investments companies in Abu DhabiJob Description: ? Greet incoming guests, provide excellent customer service, and to create a safe and friendly environment for the guests. ? Answer guests’ questions and Direct them to the area, such as restaurants, showroom, and other amenities? Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities? Meet the demands of a fast-paced environment by using good judgment and the ability to multitask? Complete all duties and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the propertyQualifications:? Open for any Arabic nationals? 35 years old and below? Certification in Hospitality Management is an advantage? At least 2 years of previous experience working in a similar resort setting? With entry-level of sales experience are welcome? Immediate joiners will be prioritized

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

Employment:

Full Time

Job DescriptionContact potential or existing customers to inform them about our serviceAnswer questions about our service or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseHandle grievances to preserve the company’s reputationGo the “extra mile” to meet sales target and facilitate future sales.Building good Relation with clients to present the company to meet company’s objectivesReporting on daily basis all the activities.Flexible to work in Shifts

Salary:
AED
3,500 to 4,500
per month inclusive of fixed allowances.

Requirements:Proven experience as tele sales representative or other sales/customer service role• Proven track record of successfully meeting sales target preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospects• Excellent knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaintsHigh school diploma equivalent to Bachelor Degree .Preferred Bilingual in Arabic and English.

Property Shop Investment LLC (PSI ) is one of the Fastest Growing Real Estate company in Abu Dhabi.

Property Shop Investment provides a full range of real estate solutions such as selling, leasing, property management and property evaluations for both residential and commercial properties
At PSI we understand customer needs and give the best solution. Our Moto is to attain 100% customer satisfaction. Our major dealings are spread across Abu Dhabi region.

We have our successful presence in the real estate market in Abu Dhabi since 7 year and are growing up by leaps and bounds.

PSI is a leader in Abu Dhabi market Real Estate in terms of strategic partnership with the leading developers in Abu Dhabi like Aldar , Sorouh, TDIC, Manazel, Burooj, Green Emirates Etc., as well as major finance providers in the UAE such as TAMWEEL, Abu Dhabi Finance, Mashreq Banks, NBAD, ADCB and other Reliable investors.

PSI has a multi cultural ,systematic environment which enhances the career path and wealth for the staff. More

Employment:

Full Time

ONLINE INTERPRETERS – FARSIPosition Title: Online Interpreters – FarsiEmployment Type: Full Time Salary: up to 4K AED all-inclusive depending on experience and qualifications plus premium insurance and yearly flight ticketsJob Location: Dubai, UAEAbout the Client: A well- known international business process outsourcing companyJob Role: ? Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.? Participate in online, video and audio training sessions? Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions? Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions? Follow client instructions, in compliance with protocol to ensure client expectations are met

Qualifications: ? Open to candidates who have native fluency in Farsi and English language? 40 years old and below? Candidates must be based in the UAE and able to work from home? Immediate joiners will be prioritizedHow to Apply:Send your CV in word format to: TELCOJOBS2020 AT GMAIL DOT COM and use “Farsi Interpreter” as the email subject

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

Employment:

Full Time

Online Interpreters – FarsiPosition Title: Online Interpreters – FarsiEmployment Type: Full Time Salary: up to 4K AED all-inclusive depending on experience and qualifications plus premium insurance and yearly flight ticketsJob Location: Dubai, UAEAbout the Client: A well- known international business process outsourcing companyJob Role: • Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.• Participate in online, video and audio training sessions• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions• Follow client instructions, in compliance with protocol to ensure client expectations are met

Qualifications: • Open to candidates who have native fluency in Farsi and English language• 40 years old and below• Candidates must be based in the UAE and able to work from home• Immediate joiners will be prioritized

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More