Customer Service

Employment:

Full Time

The UAE’s award-winning Business Setup Consultancy, Creative Zone is expanding across the Middle East by providing an end-to-end solution, right from setting up a business to help growing and sustaining them. • Due to this exciting growth, we are looking for a number of Interns to support with a new client servicing project. • This role offers an immediate start and part time and full time opportunities are available. If you’re passionate, enthusiastic, and would like to gain commercial exposure within a fast-moving business we want to hear from you!

Salary:
AED
1,000 to 1,500
per month inclusive of fixed allowances.

To join our team you will have:• Bachelor’s degree or currently studying towards in a relevant discipline• Exceptional communication skills in English, other languages are also desirable but not essential• Excellent problem solving and decision making skills with the customer and organisation in mind.• Initiative and commitment, able to manage clients independently• Currently based in the UAE• Available for an immediate start

Welcome to CREATIVE ZONE!

We are a team of company registration professionals who are passionate about bringing the dreams of aspiring entrepreneurs and SME’s to life.

We believe in providing you not only with your company’s documentation, but also equipping you with the necessary tools to promote, develop and grow your business.

We are a business setup company with a difference – our work doesn’t end with the issuance of your trade license & residency visa – it starts there! More

Employment:

Full Time

Job Purpose:Maintain good relationships with Corporate clients, and assist RMs in keeping successful, optimal business with themPrincipal Accountabilities:Work Management:• Process renewals and new credit proposals. Process excess and isolated requests for existing customers in timely and professional manner, with minimal involvement from the RM• Ensure timely and accurate credit administrations through timely completion of annual reviews and regular monitoring of financials, covenants and other parameters within the review cycle.• Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.• Analyse and evaluate information given by the customer such as project reports, feasibility reports, balance sheets, cash flows etc. to structure the credit lines, balancing the risk and reward. • Establish good liaison with customers for their day to day banking requirements and professionally manage security documentation requirements. • Establish effective and professional communication both internal and external to ensure turnaround time within designated parameters and higher client satisfaction levels.• Conduct customer visits, whenever required for business requirements. • Monitor development and progress of corporate deals and ensure quick action in case of any adverse development. • Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank. • Monitor the Early Warning Signs of deterioration of accounts and ensure to keep high quality of assets.Service and Quality:• Professional quality of credit proposals and internal / external communication, in line with the defined policies and procedures.• Strong autonomy and ability to work independently of RM.• Process excess and isolated requests for existing customers within defined TAT.• Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.

Requirements:Education and Experience:• Degree in Accounting, Finance, Economics, or Business Management/Administration• 3-4 years of experience of Corporate/Corporate Banking in a capacity of credit analyst / relationship officer with exposure to Corporate Banking in UAE.

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

Serves customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Salary:
AED
3,500 to 4,500
per month inclusive of fixed allowances.
Additional benefits: Visa & medical insurance

EducationBachelor degree attestedFamiliarity with office software and phone systems a plusPrevious experience in Customer service mandatory.Young and DynamicQuick learner, critical thinking skills, customer oriented and problem solving skills.

Property Shop Investment LLC (PSI ) is one of the Fastest Growing Real Estate company in Abu Dhabi.

Property Shop Investment provides a full range of real estate solutions such as selling, leasing, property management and property evaluations for both residential and commercial properties
At PSI we understand customer needs and give the best solution. Our Moto is to attain 100% customer satisfaction. Our major dealings are spread across Abu Dhabi region.

We have our successful presence in the real estate market in Abu Dhabi since 7 year and are growing up by leaps and bounds.

PSI is a leader in Abu Dhabi market Real Estate in terms of strategic partnership with the leading developers in Abu Dhabi like Aldar , Sorouh, TDIC, Manazel, Burooj, Green Emirates Etc., as well as major finance providers in the UAE such as TAMWEEL, Abu Dhabi Finance, Mashreq Banks, NBAD, ADCB and other Reliable investors.

PSI has a multi cultural ,systematic environment which enhances the career path and wealth for the staff. More

Employment:

Full Time

• Serves customers by providing product and service information and resolving product and service problems.• Attracts potential customers by answering product and service questions and suggesting information about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.• Recommends potential products or services to management by collecting customer information and analyzing customer needs.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed.

Salary:
AED
3,500 to 4,500
per month inclusive of fixed allowances.
Additional benefits: Visa & medical insurance

Education• Bachelor degree attested• Familiarity with office software and phone systems a plus• Previous experience in Customer service mandatory.• Young and Dynamic• Quick learner, critical thinking skills, customer oriented and problem solving skills.

Property Shop Investment LLC (PSI ) is one of the Fastest Growing Real Estate company in Abu Dhabi.

Property Shop Investment provides a full range of real estate solutions such as selling, leasing, property management and property evaluations for both residential and commercial properties
At PSI we understand customer needs and give the best solution. Our Moto is to attain 100% customer satisfaction. Our major dealings are spread across Abu Dhabi region.

We have our successful presence in the real estate market in Abu Dhabi since 7 year and are growing up by leaps and bounds.

PSI is a leader in Abu Dhabi market Real Estate in terms of strategic partnership with the leading developers in Abu Dhabi like Aldar , Sorouh, TDIC, Manazel, Burooj, Green Emirates Etc., as well as major finance providers in the UAE such as TAMWEEL, Abu Dhabi Finance, Mashreq Banks, NBAD, ADCB and other Reliable investors.

PSI has a multi cultural ,systematic environment which enhances the career path and wealth for the staff. More

Employment:

Full Time

Job Purpose:Provide general banking services such as receiving deposits, withdrawal of cash, and cash management as per Bank’s policies etc. Issue DD’s, MCs and passing Internal Transfers.Principal Accountabilities:Work Management• Ensure the correct receipt / payment of cash and accurately credit /debit the customers account and acknowledge the receipt to the customers.• Issue DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate etc. to protect the interest of the customers and the Bank.• Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer’s account without approval• Provide any other service as directed to support the overall banking operations of the Branch.• Take interest to cross sell or referral for Bank’s products and services to support the achievement of Bank’s targets.• Maintain and improve customer queue time for teller services monitored through Que-matic Productivity Report – less than 3 minutes• Over and above the existing duties and responsibilities, Tellers are required to issue Managers Cheques (MCs) to customer; they will also be responsible to process all Internal Transfer cheques and requests at their end only.• Check the postings carried out by the other Teller against the day’s transactions’ journal and sign on the report.• At end of the day transfer all the cash to HT and print the cash proof obtain HT signature. Any over /Shot inform the HT and BOM immediately • Guide and encourage customer to use our digital channel for all the cash deposits and withdrawal extra • Service and Quality• Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank’s quality initiatives and to improve customer satisfaction.• Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous servicePeople• Identify the area of self development in line with the Bank’s competency guidelines and prepare and execute the action plan in agreement with the supervisor. Moreover, participate in e-learning and other training initiatives as required by the supervisor as well as HR.

RequirementsEducation and Experience• Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.• 2 to 3 years of Retail banking experience with a good understanding of Teller / Cash Transaction

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

Wavespace Facilitator At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. At EY wavespace, we reimagine what is possible for business. We help teams to reframe their thinking and align to find answers fast. Our immersive approach brings the right people together from across an organization; EY and beyond- virtually, in person, or using a blend of both. It gives teams the mindset and tools to think differently and solve problems at speed. It’s an increasingly complex, digitized, fast-changing and interconnected world and as part of the wavespace practice, you’ll help leading companies across industries strategize and execute on their future vision and experience. The role The Facilitator is a member of the event facilitation and design capability for experiences hosted in KSA for the MENA wavespace team. Key responsibilities – Work collaboratively to design and execute high profile client experiences – Lead the facilitation/front of house delivery of a range of high impact events and workshops in the KSA as part of the MENA wavespace team – Lead the delivery team for certain client experiences, consisting of facilitation, design, production and content. – Work with the EY account team and client to understand the desired outcomes for the client and using design thinking methodologies/global wavespace toolkit to design and deliver an experience that achieves those outcomes. – Manage and contribute to the design of Murals and the creation of other content for workshops – Lead post-event follow up, and the creation and delivery of high-quality outputs in a timely fashion. – Be involved in the design and delivery of sprints to develop ideas co-designed with clients, and further develop into prototypes, roadmaps or business models, depending on the subject. – Participate in and lead client pitches – Actively link with and build relationships with the rest of the wavespace network

Skills and attributes for success – Must be based in Saudi Arabia – Proficiency in Arabic and English (is a must). – Willingness and ability to travel both domestically within Saudi Arabia to meet client needs and on occasion other locations within MENA. – 5+ years of proven facilitation capability – ideally gained in Big 4/Management Consultancy/Professional Services environment – Experience managing digital workspaces, and the ability to quickly pick up new software / tools quickly as the wavespace toolkit evolves – Demonstrable executive presence and credibility to communicate effectively with C-Suite level stakeholders and ability to work with the CEO and Board of major international firms – Excellent communication skills (both written and verbal), and experience or interest in impactful storytelling – Knowledge and experience of applying design thinking methodologies – Strong demonstrable Emotional Intelligence (EQ) – Experience of designing, managing and running multiple day events for external clients – Confidence with ambiguity – Bias for action: can be counted on to deliver – Demonstrated experience building strong cross functional working relationships within a matrix environment. – Proven ability to work collaboratively, and with a wide range of team members and clients – Ability to manage people in the event and EY account teams to deliver successful events every time Ideally you’ll also have: – Experience across strategy, innovation, change management, service design, customer experience, technology, supply chain, finance, or other business advisory specialism – Strong network across EY to help accelerate the adoption of wavespace – Compelling deep sector experience across 1 or more sectors to help contextualise wavespace for cross service line Account Partners – A brilliant back story and/or superpower. – Knowledge of Mural, Miro, Invision, Microsoft and bonus points for Adobe Creative Suite What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

Employment:

Full Time

We have two decades of experience and a strong global presence and we want you to be a part of our truly international team that serve over two million clients in 150 countries. Your job will be assist customer with their queries and keep them informed about all aspect of their subscriber privileges. If this excites you, and you’re ambitious, optimistic and energetic then we’d love to hear more from you.

Assisting clients worldwide through a live support.maintaining client recordsDealing with complaints of a varying nature promptly and effectivelyProviding all relevant information to clients such as documents and materials on becoming a client.Liaising with all departments to resolve issues.You should be able to speak fluent Russian or Mandarin or Farsi or Arabic along with English

Mobisoft Telesolutions Pvt. Ltd. is engaged in providing information technology services. It provides mobile genie, online charging gateway, short message service router, multimedia messaging service box, value added services Kiosks and content, embedded J2me applications, unique subscriber identity module tool kit applications and binary run-time environment for wireless. More

Employment:

Full Time

Duties and Responsibilities:- Assess department needs and manage the development of Customer Care Policies and Procedures.- Produce operational reports and conduct frequent quality assurance audits of Customer Care staff.- Forecast volumes of calls and quality requirement.- Measure performance with key metrics such as call abandonment, calls waiting etc.- Ensure adherence to policies and established procedures of the department teams in relation to call quality services.- Prepare monthly/annual results and performance reports.- Verifies results by measuring skills in use of service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.- Evaluates call service approaches by rating effectiveness of Customer Care representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.- Maintains professional and technical knowledge by attending educational Contributes to team effort by accomplishing related results as needed.

Salary:
AED
8,000 to 9,000
per month inclusive of fixed allowances.
Additional benefits: Annual ticket, medical and life insurance

– University degree in any discipline of Medical/Para medical specialization from a reputable university.- Healthcare / hospital experience for 1-2 years.- Excellent oral and written communication skills.- Must be computer literate.- Excellent command of the English language, Arabic is a definite plus.- Should be a team player with an aptitude for customer service.- Highly decisive.- Must be service oriented.- Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information.- Ability to work under pressure.- 1-2 years work experience in the Customer Service functions is preferable but not mandatory.

One of the leading “TPA” , Third Party Administrators in Medical Insurance ; a subsidiary of a fortune 20 Multi National Company , with extensive operation across GCC prospering over the last 18 years in facilitating our customers beyond their expectations in all services on par with global standards.

We are committed in ensuring to provide high quality , superior, innovative and cost-effective business solutions in the areas of healthcare and insurance services and embrace the good will of being one among the best leading TPA’s in this region serving over 50 insurance companies , in administering their multiple policies as well as catering to self-funded schemes with both international and local policies amidst our stake holders.

It is significant to share our accolades, that we serve more than 1.4 million members whilst administering over AED 4 billion worth of claims annually through a dedicated team of 700 + medical professionals in our talent pool from different parts of the world. We are partnered with a broad global network of over 4,000 health care providers in the region and always thrive to delight our customer through every service we provide remarkably.

We believe in attracting dynamic , focused , self-motivated , professionals with industry expertise to join hands with us to move forward in a journey, which promises growth and career establishment as per each one’s skills and potential. More