Customer Service

Employment:

Full Time

Job Purpose:Support day-today Call Center operations to meet targeted Service Level, assist in scheduling agents on different shifts. Capacity planning, staffing, publishing MIS reports on daily, and monthly basis. Support team leaders in floor management and follow-up systems related issues and remedy tickets with IT and other departments, provide management with regular & comprehensive MIS reports for all teams operating in the contact Centre. Handle contact centre related projects and manage system accesses for all contact centre staff.Principal Accountabilities:• Delivery of Call Center Service Level targets as per agreed formula instructed by senior management.• Assist in shifts’ scheduling, agents annual leave planner. • Support in preparing call center Shifts’ schedule on monthly basis and make sure that sufficient number of agents are scheduled on each line and queue to meet the expected calls’ volumes with minimum abandoned rate.• Maintain balance to have optimum employee engagement while achieving the business objectives.• Support team leaders in managing the floor and agents’ breaks, movements, attendance, breaks, not-ready and log-out times, no- shows, swaps and overall agents’ productivity.• Monitoring Call Center systems performance, applications & hardware. • Follow up remedy tickets and provide management with analytical reports and feedback.• Supports in allocating call center staff system access and review internal control and risk management reports. • Granting, changing, deleting staff access as and when required in coordination with Ops TL.• Ensure that all policies, procedures and security measurements are being followed to control risk and save bank interest and assets.• Execute dynamic skill changes to drive staff efficiency and manage service levels

Requirements:Education and Experience:• Graduate or post-graduate, preferably in commercially oriented discipline.• At least 2-3 years of overall Banking experience with specialized experience in Contact Center Operations• Should be well-versed in Excel and Power-point Presentation

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

This position is responsible to provide the highest quality of service/ support post implementation for all cash management products. The candidate will require expert understanding of client’s needs and should provide recommendation/ consultation and re-training based on complexed situations. The position is primarily responsible for Post implementation Technical support of all cash management products.

• 2 years total banking experience• 2 years’ experience within corporate banking • Understanding of corporate banking operations, systems and products.• Expertise in implementation and troubleshooting of IT solutions

Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients. The bank operates in 48 branches, 4 pay offices, 2 branches in India, 1 branch in Jersey and a representative office in London. By the end of March 2015, the total assets of ADCB amounted to AED 207 billion.

ADCB is a full-service commercial bank that offers a wide range of products and services including retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency derivatives, Islamic products, project finance and property management services.

ADCB is 58.08% owned by Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. The banks shares are traded on the Abu Dhabi Securities Exchange. By the end of March 2015, excluding treasury shares, ADCBs market capitalization was AED 34 bn
. More

Employment:

Full Time

Responsible for coordinating and liaising between the Company and Government Authorities and Organizations, and 3rd parties while providing a key inter-face between all the parties. Respond effectively to the demands of the Businesses and their employees to assist them on all government related requirementsResponsibilities:1) To manage the tasks assigned effectively, courteously, and timely in line with the Company policies and procedures.2) To maintain a very high level of confidentiality at all times with respect to our Clients and Company documentation, files, data, belongings, officers, staff, procedures, policies, and know-how.3) To strictly adhere the confidentiality and non-competition policies and procedures of the Company as well as the UAE Authorities.4) Provide quick, efficient, and reliable services for all Government related jobs.5) Company vehicle will be assigned to the PRO and all tasks will be executed with the company car. Expenses of the vehicle (fuel, parking, Salik, maintenance, registration, insurance, etc.) will be paid by the Company but handled by the PRO as the vehicle responsibility will be on the PRO completely.6) Pick-up and drop-off of VIP customers from/to hotel, airport, offices for residence visa and bank related formalities, and other similar customer related requirements of the Company.7) UAE Visas and Employment related matters such as employment permits, entry visas, medical examinations, Emirates ID biometrics, residence visa applications and submissions, cancellations, entry-exit reports, and miscellaneous jobs related to Immigration Department, Ministry of Labor, and MOHRE.8) All kinds of document typing related requirements, submission, application, collection, delivery, etc. with various typing offices in Dubai and Northern Emirates.9) Daily visiting of government authorities, ministries, free zone authorities for various tasks such as applications, submissions, follow-ups, collections, etc. for the Company and it’s clients.10) Document clearing, submission, collection, application with all Consulates, Embassies, Foreign Diplomatic Missions, MOFA 11) Utilities related jobs such as bill payments, new account applications, account terminations, etc.12) Company stamp, signboard, office key, other similar utility preparations and collection/delivery between parties.13) Collection of Emirates IDs from courier companies and authorities.14) Registration, renewal, and termination of P.O.Box numbers with Empost Authority.Collection of mails from the Company and Clients P.O.Box as/when required.15) Chamber of Commerce registration, renewal and various document attestations in Dubai and Northern Emirates.16) Cheque collection and deposit to banks between Company and various 3 parties.17) Bank document submissions, collection and coordination between the Company, Clients, and various bank branches across UAE.18) WPS payments of our clients’ employees on a monthly basis.19) Updating the Company with the new rules, regulations, and laws with respect to issues such as employment, visas, insurance, travel, etc. announced in the UAE from time to time.20) Company weekly stationery and pantry purchases as required by the Office Boys.21) Preparation of daily expense reports for tasks undertaken and reporting to Operation and Accounts Departments.22) Attending the daily PRO meeting in the office at the end of every day, and reporting of the activities carried out to Operations Department.23) Assisting to Company owners local transportation with the company car as/when required.

Salary:
AED
5,000 to 7,500
per month inclusive of fixed allowances.

1) Candidate must have very good command of verbal and written English.2) Shall be very proactive and dynamic. Be able to work under pressure and set targets.3) Knowledge of Arabic language at a working practice level will be a preference in selection of the candidate.4) Shall have basic command and knowledge on how to use word and excel, and smartphones, tablets, online platforms of government applications.5) Must have a minimum degree of proven high school graduation with an attested diploma.6) Must be residing in the UAE for the past 5 years continuously.7) Experience in a consulting firm, law firm, or similar field for a min. of 5 years is a must.8) Work experience of min 7 years, min. 5 years of which must be in the UAE.9) Must be residing in Dubai, commute from any other Emirates will not be accepted.10) Must have a valid UAE driving license for light vehicle for the last 5 years with excellent driving record and attitude.11)Must have completed two doses UAE approved Covid-19 vaccination and have a valid vaccination certificate as per UAE Health Authorities guidelines.12)Should not have more than 30 days’ notice period, if currently employed elsewhere. If unemployed, he/she is required to start within 5 working days upon signing an offer letter.

Tamimi Consulting is a leading cross border advisory firm, assisting clients to grow beyond borders with a focus on Gulf Countries, Middle East, East Africa, Europe UK since 2010.

Our consulting services cover management and business consultancy, business set up, accounting and financial services, administrative services, strategic marketing, business development and international trade in a wide range of industries and different business sectors. More

Employment:

Full Time

Job Purpose:The job holder is responsible for providing strategic support and direction with respect to new initiatives, quality assurance, driving revenue generation opportunities, managing Call Centre Operations and drive operational excellence across all retail and commercial products for the bank. It includes development and maintenance of efficient processes for business and service enhancement driven by system based solutions which are delivered by well trained staff. Providing the required structure for efficient functioning of fulfillment team, follow-up team, web chat and phone banking team.Principal Accountabilities:Strategy Implementation • To develop quality assurance, training and process and control and implement the approved structure to achieve the metrics• To build the quality and control targets and the measurement tools required to ensure they are achieved down to the individual staff level• To develop the required Quality Assurance (call, transaction and process) MIS for all units under Contact Center.• To build and feed into the recruitment and staff development process of all units in Contact Center to ensure that right resources are being recruited , effective training deployed and staff groomed for increased /changes in responsibilities• Work with the Head of Contact Center to develop and implement a control strategy that drives improved risk governance • Develop and Implement Quality and Key Control metrics• Identification and implementation of Key measurements for call, transaction, and operational risk items• Implementation of the framework of measurement of performance of these metrics working with various teams owners to define and roll-out the unit specific metrics• Providing intelligence and support to Contact Center. • Arrange monthly front office back office meetings, Service Quality Forums, Audit reviews etc.• Work with relevant stakeholders to create awareness amongst the Contact Center Leadership team on the performance of Key Indicators of various interactions and processes that impact customer’s experience and propose measures to improve their performance.• Where required, provide support and cross check the performance rating given on KPIs for each unit • Responsible for Contact Center Readiness for New Product and Service launch• Represent Contact Center in all new product, process and service launches • Work with Business, Product Heads and cross functional stakeholders across the bank to define processes, system requirements and SLAs for new products and services to ensure readiness of Contact Center• Develop metrics, training material, control guidelines to measure performance• Enhance processes for defining, monitoring and reporting service performance against service level agreements (SLAs) metrics and other related targets.• Perform Competition scan on service metrics and customer experience for benchmarking against the best in class.• Revenue Generation• Provides insight into revenue generation opportunities and how to transform the unit into a profit Centre.• Structure the performance management of contact Centre fulfillment team to ensure high conversion of leads.• Provide management with recommendations that will drive increased sales and productivity• Perform analysis on key revenue generation metrics and recommend action• Collaborate with product owners to identify and implement enhancements to increase sales from contact Centre

RequirementsEducation & Experience• Graduate or post-graduate, preferably in commercially oriented discipline with recognized diploma in Banking• At least 10-12 years of overall Banking experience with specialized experience in Contact Center people and process management

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

Job Purpose:Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products.Principal Accountabilities:• Act as first point of contact in understanding customer’s requirements, queries and assist walk-in customers to select appropriate service.• Ensure to serve the customer with token, and encourage customer o use our digital channels.• Ensure to provide customer statement and letters within TAT• Receive customer requests through Operational CRM eForms & KOFAX and execute for next steps with required original documents.• Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)• Remittances (Smart Form & Manual Form)• Standing order• Trade Finance service documents• Special Cheque Book requests• Cheque Book delivery & Returned Cheque Book handling (in not centralized branches)• Returned Cheque process handling• Stop payment instructions and execution• CDM ,and ATM cash dispute• Locker visit and maintenance• Contact details update • Statement request• Trade license update• PDC removal request• Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch.• Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.• Ensure that all customer applications submitted through the system within CBD policy guidelines.• Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.• Review customer’s database and explore opportunities for the sales of other suitable CBD products.• Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas.• Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access.• Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody).Service and Quality• Proactively help customers to reduce their waiting time.• Ensure customers are on-boarded (new accounts) and served within prescribed SLAs.• Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.

Requirements:Qualifications:• Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.Experience: • 3 – 4 years of experience in Retail banking / Branch Banking

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

The CompanyRobert Half are working with a global service provider who partner with international government agencies to support the visa and residency process. They are looking for a Customer Service Manager to lead their team of specialists who are all based in India. You must have strong project management experience in order to successfully drive and fulfil the contract specifications.The RoleKey Responsibilities* Supervise and drive performance of the existing team* Hiring and performance evaluation of team* Assess quality of service – identifying opportunities to increase efficiency* Manage service levels to ensure contract objectives are met* Full budget responsibility and financial analysis of project* Preparing proposals and quotes for new business* Managing sub-contractor deliverables* Overseeing the supervisors scheduling of the team* Produce technical and financial reviews for senior management* Ensuring strict corporate compliance* Carry out regular site visits across India* Conduct training* Vendor oversight

The CandidateKey Requirements* Bachelor’s degree in relevant field* Must have experience in a similar customer focused role* Project management experience is essential* Experience managing a diverse and remote team and driving performance* You must be fluent in Hindi or any other local language of the APAC regionSalaryUp to 35k per monthRobert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Pay and salary ranges are dependent upon experience, qualifications and training.

Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world’s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide. More

Employment:

Full Time

We Are Hiring!Our well-reputed client is looking for a dedicated Account Manager and Customer Success Manager, to be based in Riyadh, Saudi Arabia. The ideal candidate will be an Arabic speaker, and a key member of the team who plays a critical role in the customer journey by extracting full product value and potential. The nature of the role requires listening to, and understanding customer’s needs, proactively supporting in anticipation of those needs, and building strong customer relationships. Your efforts will deliver excellent customer experiences, and directly impact business growth and revenue.Minimum Requirements:* Ideally available immediately or with a negotiable notice period* Fluent Arabic speaker with strong written and verbal skills * Experience working in a similar position at a SaaS or B2B software company * Excellent time management skills * Proven ability to collaborate and build strong relationships with customers, at all levels.* Strong leadership skills with natural ability to manage teams, priorities and handle numerous complex projects and clients at the same time.* At least 3 years in a similar role.

Desirable Skills:* Strong desire to understand the customer, achieve initiatives and solve problems * Comfortable working in a dead-line driven environment * Excellent written and oral communication skills * Goal orientated with a positive attitude towards KPIs and targets * Analytical and process-oriented mindset * Active listener with a proactive nature* Defined prioritization and organizational skills* Excellent presentation skills* Active team player, self-motivated to learn, grow and demonstrate intellectual curiosityWe request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Quest Search & Selection is a specialist recruitment consultancy with over 20 years’ experience in sourcing the world’s best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants’ skill, knowledge and passion for their sectors. More

Employment:

Full Time

Position Title: Foreign Currency TellerEmployment Type: Full-timeSalary: up to 3.5K AED all-inclusive, depending on experience and qualifications Job Location: Dubai, UAE About the client:An international group of companies dealing with various business units.Job Description: • Purchase of foreign currency and conversion in Dirham or any other currency at the prevailing exchange rate• Adhere to signed company rules, policy & procedure• Report fake notes immediately to the manager • Accept cash remittance customers as per the payment voucher• Verify voucher in the system and generate cash receipt voucher

Qualifications: • Open to Filipino nationals• Male, 40 years old and below • At least 5 years of experience working as a cashier/teller in exchange companies

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More