Employment:
Full Time
Regional Office Services – Project/Office Manager – JordanLine of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Internal Firm Services – OtherManagement LevelManagerJob Description & SummaryResponsible for the smooth running of local office operations, including administrative support, material supplies and front desk personnel, under the guidelines set forth by the Cluster Office Senior Manager. In addition, acts as the main liaison between Front Office (LoS) and Back Office (Support functions) staff for directing services and facilities. Ensures the smooth operations of the office by coordinating administrative support in an efficient and effective manner and that consumables and supplies are arranged for.In some countries, responsible for the quality, resourcing, structure, cost effectiveness and management of executive assistance for the office.Primary duties and responsibilitiesFit-Out Project Management- Under the guidance of the RE team, manage projects within the established scope, schedule and budget while meeting or surpassing standards of quality. – Responsible in liaison with the RE team and other firm departments for the project planning including scope, procurement,, design, communication, cost, time, risk, close out etc. – Ensure health and safety measures are strictly followed at site. – Represent the Jordan office in all project meetings. – Verifying the technical aspect of quotes received from vendors. – Coordination between client, site, sub-contractors & suppliers. Negotiation of prices with subcontractors & suppliers and various project stakeholders. – Checking of invoices from vendors, contractors and sub-contractors based on the work done at site. – Plan and organize resources in advance for the assigned site by daily preparation of labor schedule. – Quality control of work done at site. – Enforce rules, regulations and procedures at site. – Contact the respective regulatory authorities to inspect and comment on the completed fit-out works for the issuance of occupancy certificate. – Observe the skills, attitude, attendance etc. of the workforce and rate them monthly to improve their performance at site. – Closeout and handover projectFinancial In line with Procurement guidelines, work with finance and purchasing with regards to providing office needs including supplies, consumables, stationery, office machinery, shredding, cleaning, temp agencies and related service agreements – Liaise with procurement with respect to RFPs on wider office purchases – Manage the relationship with external vendors, develop and maintain vendors portfolio. Review the LPOs issued for vendors, follow up with finance for payments. – Coordinate local internal events such as office events with close liaison with Cluster Office Senior Manager while abiding by budget – Propose cost saving solutions as appropriate – Assist in the preparation of the office budget. Adhere to the allocated budget for the Office Services function – Manage the provision of Meeting Room Services- bookings, catering, equipment, e.g. Audio Visual equipment. Customer – Support in the development of policies and procedures and ensure that they are being followed by the team – Work towards being a high quality internal service provider and to ensure that all administrative support requirements are being met – Facilitate New Hire on-boarding process via coordinating inductions and other matters with HR – Co-ordinate with HC/IT (as appropriate) to ensure smooth handover of facilities for new hires and departures – Handle and report ad-hoc issues as they arise – Act as an interface between administrative staff and management – Review the LPOs issued for vendors, follow up with finance for payment – Manage the relationship with building management/ landlord. initiate the related lease payment on time Internal Process – Provide efficient internal administrative services including courier, mail, cars, limousine services, office supplies etc – Work closely with BR team to ensure Office policies are adhered to with respect to security, fire warden and emergencies – Coordinate work allocation among office support and office admin staff and arrange necessary cover – Introduce new processes or optimise current ones to improve quality of office services – Manage hotelling and desk allocations for the office – Ensure all purchases are brand compliant, either liaising with the brand champion or appointing someone within the Office Management team as brand champion – Ensure that a positive, well-maintained work environment is provided for staff – Manage EA allocations monitoring overall capacity and coordinating with Business Operations Management to better optimise EA allocation Learning and Growth – Coach and develop direct reports, overseeing their assigned tasks and dealing with any issues that arise – Recruit and onboard new office admin staff – Train new office services staff – Coordinate with other departments (i.e. HC, Finance, IT, etc.) to get EAs on boarded – Act as people manager for direct reports – Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Knowledge, skills, and abilitiesEducation- Bachelor’s degree required – Bachelor in , Civil Engineering, Architecture or Interior Design preferred Language – Fluency in spoken and written English, proficiency in Arabic is an advantage Overall Experience- 7+ years’ experience of providing office services in a professional services environment, or equivalent internal experience – 3+ years in delivering fitout works either in design firm or RE consulting firm – Commercially astute, numerate, risk averse & able to accurately forecast project requirements. – Able to work well within a team based environment. – Manage and produce accurate formal reports in accordance with business timetable – Multi-tasking, self-motivated, energetic team player with a flexible and adaptable approach to work. – Have good practical organization skills, planning of resources and program scheduling. – IT Literate able to use Microsoft Office and Microsoft Project, Working knowledge of Autocad Specific Skills – Experience with a professional services firm preferred – Prior people management/team lead experience Knowledge and Skills- Pragmatic and objective approach to problem solving and ability to multitask – Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions – Strong interpersonal and consultative skills in order to consult and build strong credible relationships with a broad range of stakeholders – Strong managerial presence with customer focus and ability to manage a team to provide high level of service – Strong coaching and mentoring skills – Excellent oral and written communication – Demonstrates sensitivity together with the ability to negotiate effectively and influence others when appropriate – Seeks and applies knowledge and skills, continually striving to improve within role. Advocate best practice in this regard to others. – This role requires an effective team player who is able to promote and demonstrate one Firm and team working, contributing to the goals and objectives of the office management function – Should possess a strong focus on customer service for both internal and external clients. Advocate best practice in this regard and demonstrate in role – Will need to keep up to date with Office Management best practice, changes to systems policies and procedures – Must be flexible, able to work with change, adapting as appropriate and encouraging others to do so – Ability to work accurately whilst under tight time constraint and high-quality standards – Knowledge of all relevant local legislation and regulations including Contractors – Knowledge of the firm’s supplier contracts – Discretion skills and ability to maintain confidential data Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?No
PwC firms help organizations and individuals to create the value they’re looking for.
We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.
In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.
We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.
PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More
