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      Senior Manager – Global Compliance and Reporting | Ernst & Young

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      Employment:

      Full Time

      na

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      Equity Analyst | Robert Half

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      Employment:

      Full Time

      The CompanyRobert Half are exclusively working with an Asset Management of a large group, managing public funds and segregated accounts on behalf of investors.The RoleThe role of the analyst is to identify investment opportunities in listed equities regionally and globally for both public listed funds and discretionary mandates. In order to make good investment recommendations for equities, the analyst needs to have deep knowledge of company analysis across multiple sectors. Furthermore, the job requires the analyst to build detailed financial models (forecast future earnings, cash flow and balance sheet trend) of companies, communicate with market participants and keep track of company specific and sector specific news flow. The person must also be well versed in valuation techniques (PE, PB, EV/EBITDA and DCF) to identify the best entry and exit price for the investment. The recommendations will help the portfolio managers make the best investment decision for the portfolios under management, with the key objective of outperforming the respective benchmarks. Strong knowledge of Microsoft Excel is a must for this role.Key Responsibilities:* Stocks recommended should contribute to overall portfolio performance. This is identified through portfolio attribution. * Recommendations are given in the weekly portfolio construction meetings conducted by the Lead Portfolio Managers.* Identify new stocks for the portfolio manager to invest in. * New recommendations should be accompanied by full earnings model including forecasts for earnings, balance sheet and cash flow, and relevant financial ratios. * New stocks recommended should be presented in the weekly research meetings and an investment report prepared for presentation to the investment committee. * The analyst needs to be constantly on the lookout for new alpha generating ideas. * Existing earnings models need to be regularly updated through review of quarterly reported earnings.* Quarterly earnings should be reviewed diligently to ensure that initial assumptions used in forecasts are still relevant.* The analyst should also review sector wide data to explain variances that could affect its earnings forecasts. * The analyst is also expected to meet management at least annually in conferences, 1 – 1 meetings or conference calls.* Provide analysis of material public information regarding equity investments that result in a sell or buy recommendation.

      The Candidate* The analyst should possess a degree from a reputable university with good grades in financial and numerical disciplines such as Finance, Accounting, Business Management, Engineering, Mathematics and Statistics* He / She should be a CFA charter holder or at least show the inclination to become one* To have completed an MBA would be an added advantage* He / She should have a minimum 3 years of relevant investment experience as an equity analyst from reputable firms in countries that have well developed equities markets. Should also have prior experience of company analysis, building financial and valuation modelsSalary30,000 AED a monthRobert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Pay and salary ranges are dependent upon experience, qualifications and training.

      Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world’s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide. More

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      Senior Relationship Officer, Corporate Banking (UAE National) | Commercial Bank of Dubai (CBD)

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      Employment:

      Full Time

      Job Purpose:Maintain good relationships with Corporate clients, and assist RMs in keeping successful, optimal business with themPrincipal Accountabilities:Work Management:• Process renewals and new credit proposals. Process excess and isolated requests for existing customers in timely and professional manner, with minimal involvement from the RM• Ensure timely and accurate credit administrations through timely completion of annual reviews and regular monitoring of financials, covenants and other parameters within the review cycle.• Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.• Analyse and evaluate information given by the customer such as project reports, feasibility reports, balance sheets, cash flows etc. to structure the credit lines, balancing the risk and reward. • Establish good liaison with customers for their day to day banking requirements and professionally manage security documentation requirements. • Establish effective and professional communication both internal and external to ensure turnaround time within designated parameters and higher client satisfaction levels.• Conduct customer visits, whenever required for business requirements. • Monitor development and progress of corporate deals and ensure quick action in case of any adverse development. • Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank. • Monitor the Early Warning Signs of deterioration of accounts and ensure to keep high quality of assets.Service and Quality:• Professional quality of credit proposals and internal / external communication, in line with the defined policies and procedures.• Strong autonomy and ability to work independently of RM.• Process excess and isolated requests for existing customers within defined TAT.• Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.

      Requirements:Education and Experience:• Degree in Accounting, Finance, Economics, or Business Management/Administration• 3-4 years of experience of Corporate/Corporate Banking in a capacity of credit analyst / relationship officer with exposure to Corporate Banking in UAE.

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Cyber Security Senior Manager | PricewaterhouseCoopers

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      Employment:

      Full Time

      Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismManagement LevelSenior ManagerJob Description & SummaryThe Technology Consulting team is shaping the Digital and IT market in the GCC. Working with Public and private sector clients to help them improve overall value delivered to their customers and employees by formulating digital strategies and help them in the implementation. We are helping clients unlock the potential of digital by increasing their customer engagement, providing their employees with powerful tools, and helping them optimize and digitize their operations.We are a growing team and looking for dynamic, flexible, proactive and hardworking consultants who have a passion for shaping cyber security positively in the GCC over the coming years. We have a strong pipeline of large, transformational opportunities with our clients which will provide great opportunities for all our people to step up and player significant and rewarding roles in an entrepreneurial and innovation driven environment.Responsibilities: – Work under the supervision of cyber security leadership within the Technology Consulting practice.- Oversee the development of cyber security programs in different domains including the development of strategy, GRC, architecture, identity and access management and cyber security solutions based on leading practices such as NIST, CIS, ISO27 and others.- Oversee the design of target technical security architecture for clients with deep understanding and analysis of emerging cyber security solutions including, but not limited to, threat intelligence, anti-advanced persistent threats, DLP, SIEM, GRC, security analytics, Identity and access management, incident response and others.- Good understanding of either of ISMS, NIST, NCA regulations or/and good understanding of security architecture and relevant technologies.- Ability to have independent cyber security conversations with clients and develop opportunities.- Good understanding of latest cyber security trends and business expectations from cyber security teams.- Develop RFPs, evaluate different technologies and conduct vendor evaluation and selection.- Communicate effectively (both verbal and writing) with both IT personnel, executives and user communities.- Coordinate, facilitate and make presentations.- Support in business development activities by developing technical and financial proposals and being proactive in selling.- Work with colleagues across all Middle Eastern offices on client engagements and internal initiatives as well as with international teams.- Conduct research on emerging cyber security technologies and disseminate knowledge to Technology consultants and clients where required.- Assist in developing new service offering for the Technology business unit in the domains of cyber security.- Whilst working in the Cyber team you will further build on your understanding of the key themes in the market and in the region.- Work collaboratively with other cyber security experts to shape the future of our clients and to bring about positive change.- You will have access to all of the latest training and development tools and the support of the wider PwC network.

      Requirements: – Years of experience: 9-11 years of experience in cyber security including development of cyber security strategies, end to end cyber security transformation programs, security architecture and extensive knowledge of latest cyber security technologies and standards.- Education: B.A/ B.Sc. in Computer Engineering or related field.- Experience in government, banking, telco and/or utilities sectors is a plus.- M.Sc. in Computer Engineering or related field is preferred.- Certification in cyber security(e.g., CISSP, CISM, SANS) will be relevant.- Strong understanding of emerging cyber security technologies and standards.- Familiarity with the Middle East region is important- Special experience in identity and access management, GRC, SIEM/SOC and DLP is a plus.- Achievement oriented with the ability to be flexible and adaptive on a daily basis.- Excellent organisational skills, having the ability to prioritise workload whilst being resilient and able to cope well under pressure and meet tight deadlines.- Excellent problem solving skills with a structured thinking process.- Strong connections and relationships with clients in Saudi Arabia and the UAE is a plus.- Strong time-management and organizational skills.- Ability to learn new concepts and carry out technical research.- Proven IT skills in Microsoft Office and G-suite applications.- Language Skills: Excellent communication skills (verbal and written) in English (Arabic is a plus).- The ability and willingness to travel within the Middle East is a MUST.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      ETIC, Azure Developer | PricewaterhouseCoopers

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      Employment:

      Full Time

      Line of ServiceAdvisorySpecialismAdvisory – OtherManagement LevelAssociateJob Description & SummaryAbout the rolePwC is opening a new Technology & Innovation Center in Cairo that will deliver high quality technology solutions to consulting Clients across the globe. The Centre will provide a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP & Oracle, to Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.  The center is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.  We are seeking to recruit an Azure Developer to join our team in Cairo.  The successful candidate will be a University graduate at the start of their professional career. They will hold a qualification in a Software Engineering/Computer Science/DevOps related discipline and be keen to develop their career within the Azure domain. You will be part of a team that reports to the Cloud Service Delivery Director and will be an integral part of the team based in Cairo, as well as those delivering client transformation programmes across the PwC Global Network, including the UK, Germany and Middle East. As an Azure Developer, you will play a key role in the following areas:- Undertaking professional certification courses and exams – Playing a role in large scale, complex client transformation programs enabled by Azure products and services – Delivering exceptional client service and solutions  – Work with a global mindset with teams based in the UK, Germany and other Middle Eastern Countries  Role Requirements:- Ability to perform in a lead developer role, organising, mentoring and providing quality assurance on deliverables – Participate in design activities with client and lead design and process discussions – Detailing of the technical specifications required to deliver the functional requirements of the solution – Ability to provide estimation of effort for technical developments – Ability to manage stream deliverables – Responsible for issue resolution post go-live and transition to support

      Essential skills & attributes:- Excellent oral and written communication skills as well as basic presentation skills  – Ability to work within a fast-paced & unstructured environment.  – Must be able to multi-task and effectively and continually prioritise  – Excellent time management, communication and organizational skills – Aptitude for learning new skills – Focus on Personal development Education:- University Degree

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

    • 88 Shares179 Views

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      Senior Associate/Manager – IT Audit | PricewaterhouseCoopers

      by

      Employment:

      Full Time

      Line of ServiceIndustry/SectorSpecialismManagement LevelSenior AssociateJob Description & SummaryA career in our Information Technology Audit Services practice, within Risk and Compliance services, will provide you the opportunity to work with a team that provides clients with extensive risk and controls technical knowledge and sector specific experience. You’ll have the opportunity to develop a holistic approach to risk that protects businesses, facilitates strategic decision making and enhances efficiency by assisting management in the assessment of project risks and controls.Our team uses current and emerging technologies to assist clients with financial reporting, compliance, and operational processes controls. You’ll provide services related to controls around the financial reporting, compliance and operational processes, including business process and Information Technology management controls.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

      As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Use feedback and reflection to develop self awareness, personal strengths and address development areas.- Delegate to others to provide stretch opportunities, coaching them to deliver results.- Demonstrate critical thinking and the ability to bring order to unstructured problems.- Use a broad range of tools and techniques to extract insights from current industry or sector trends.- Review your work and that of others for quality, accuracy and relevance.- Know how and when to use tools available for a given situation and can explain the reasons for this choice.- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.- Use straightforward communication, in a structured way, when influencing and connecting with others.- Able to read situations and modify behavior to build quality relationships.- Uphold the firm’s code of ethics and business conduct.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

    • 63 Shares149 Views

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      Cyber Security Manager | PricewaterhouseCoopers

      by

      Employment:

      Full Time

      Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismManagement LevelManagerJob Description & SummaryThe Technology Consulting team is shaping the Digital and IT market in the GCC. Working with Public and private sector clients to help them improve overall value delivered to their customers and employees by formulating digital strategies and help them in the implementation. We are helping clients unlock the potential of digital by increasing their customer engagement, providing their employees with powerful tools, and helping them optimize and digitize their operations.We are a growing team and looking for dynamic, flexible, proactive and hardworking consultants who have a passion for shaping cyber security positively in the GCC over the coming years. We have a strong pipeline of large, transformational opportunities with our clients which will provide great opportunities for all our people to step up and player significant and rewarding roles in an entrepreneurial and innovation driven environment.Responsibilities: – Work under the supervision of cyber security leadership within the Technology Consulting practice.- Manage the development of cyber security programs in different domains including the development of strategy, GRC, architecture, identity and access management and cyber security solutions based on leading practices such as NIST, CIS, ISO27 and others.- Manage the design of target technical security architecture for clients with deep understanding and analysis of emerging cyber security solutions including, but not limited to, threat intelligence, anti-advanced persistent threats, DLP, SIEM, GRC, security analytics, Identity and access management, incident response and others.- Good understanding of either of ISMS, NIST, NCA regulations or/and good understanding of security architecture and relevant technologies.- Ability to deliver complex projects to client expectations without any major supervision.- Ability to mitigate project risks, overruns along with project team well-being- Develop RFPs, evaluate different technologies and conduct vendor evaluation and selection.- Design end to end security operations center with the required facility, processes, technologies and people.- Communicate effectively (both verbal and writing) with both IT personnel, executives and user communities.- Coordinate, facilitate and make presentations.- Support in business development activities by developing technical and financial proposals and being proactive in selling.- Work with colleagues across all Middle Eastern offices on client engagements and internal initiatives as well as with international teams.- Conduct research on emerging cyber security technologies and disseminate knowledge to Technology consultants and clients where required.- Assist in developing new service offering for the Technology business unit in the domains of cyber security.- Whilst working in the Cyber team you will further build on your understanding of the key themes in the market and in the region.- Work collaboratively with other cyber security experts to shape the future of our clients and to bring about positive change.- You will have access to all of the latest training and development tools and the support of the wider PwC network.

      Requirements: – Years of experience: 6-8 years of experience in cyber security including development of cyber security strategies, end to end cyber security transformation programs, security architecture and extensive knowledge of latest cyber security technologies and standards.- Education: B.A/ B.Sc. in Computer Engineering or related field.- Experience in banking, telco and/or government sectors is a plus.- M.Sc. in Computer Engineering or related field is preferred.- Certification in cyber security (e.g., CISSP, CISM, SANS) is required.- Strong understanding of emerging cyber security technologies and standards.- Good understanding of emerging cyber security technologies and standards.- Familiarity with the Middle East region is a plus- Special experience in identity and access management, GRC, SIEM/SOC and DLP is a plus.- Achievement oriented with the ability to be flexible and adaptive on a daily basis.- Excellent organisational skills, having the ability to prioritise workload whilst being resilient and able to cope well under pressure and meet tight deadlines.- Excellent problem solving skills with a structured thinking process.- Strong connections and relationships with clients in Saudi Arabia and the UAE is a plus.- Strong time-management and organizational skills.- Ability to learn new concepts and carry out technical research.- Proven IT skills in Microsoft Office and G-suite applications.- Language Skills: Excellent communication skills (verbal and written) in English (Arabic is a plus).- The ability and willingness to travel within the Middle East is a MUST.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      Help Desk Specialist | Ooredoo Group

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      Employment:

      Full Time

      The Company: Fast Telco Subsidiary of Ooredoo The Role: Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound team, FT Hotline, by management, by Retail Store staff, by Sales and dealers, Provide 1st level support and technical assistance for incoming queries and issues related to B2C FT customers. Key Accountabilities & Activities: – Handle and resolve customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service. – Receive calls from the 121 Hotline from Retail Stores and dealers. – Handle and resolve customer complaints and technical problems across the range of Company products and services, experienced by customers who have been directed to the F2F Help Desk from Retail Store staff. – Handle and resolve complaints by visiting customer premises and performing trouble shooting activities and collect payments where applicable. – Respond to email complaints, information for promotions, invitations and other key events from Retail Stores, dealers, other departments within Ooredoo and direct from customers. – Receive Trouble Ticket requests through the Call Centre, through the F2F Help Desk, and from the Sales Support team. Handle payment transactions from customers who wish to pay their bills and top up credit on mobile phone. – Describe and escalate problems through the Customer Care systems. – Investigate complaints through the various relevant internal systems and applications (BSCS/CRM/ Funtech service, MPOS, VAD and others) – Liaise between Technology and the customer when an issue needs to be escalated for investigation and resolution. – Providing training for BSCS, CRM, WMNET provision for new and existing Retail Store, Customer Care and Sales staff. – Gather customer information from various areas within the Company, such as Technology, Call Monitoring, and Finance etc.) as required and investigate the facts, under supervision from the Team Leader, when there is a customer complaint and/or a legal issue concerning customers and the Customer’s Call Centre services and liaise with the Legal Department accordingly. – Follow up on escalated TT’s with other departments like tech, finance, marketing, sales, CC. – Provide efficient support for B2C customers over the phone with to first call resolution KPI. – Escalate non-resolved cases to concerned departments as per Interaction Center procedures. – Follow-up on progress of complaints settlement with departments involved, and ensure regular information is shared with customers. – Identify and escalate situations requiring urgent attention to shift leader or supervisor. – Get the customer confirmation before closing any trouble ticket and provide proper conclusion on remedy system. – Adhere to Interaction Center KPIs and defined service levels sat on employee yearly objectives. – Respond to email messages for customers seeking help and contact them if required. – Step-by-Step configuration for customer devices. – Troubleshooting customer last mile and access equipment related to DSL and GPON subscriptions. – Troubleshooting Wi-Fi issues of customers CPEs. – Ensure customers subscribed speeds are matching service subscription defined in Company CRM. – Execute additional configuration as per customer request within customer subscription bundle and eligibility. – Detect and report issues that appear to impact large numbers of customers in early stages. – Complete daily reports, that reflects the number and type of received complains. – Act as a source for technical assistant and as a reference for other team members when needed. – Prepare various reports daily and as required including the Reconciliation Report (Daily income payment report), Agent Daily Activity Performance Report and Investigation Report and make recommendations as part of the CIP. – Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. – Other duties as directed by supervisor or other superiors.

      Requirements: – Network Experience covering basic routing and switching knowledge. – Experience with Wi-Fi networks configuration and Troubleshooting. – Proficiency in both English and Arabic languages. – Knowledge and experience of customer service practices and call Center processes. – Experience with DSL media troubleshooting and configuration. – Experience with GPON media troubleshooting and configuration Qualification: – Diploma/Bachelor degree in computer science, engineering or a related field. – Fresh graduated or have relevant experience. – A+ , MCSE , CCNA certificate (Preferred) Note: you will be required to attach the following: – Resume / cv

      We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

      Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012. More