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      Travel Support – Hotels – Senior Associate | PricewaterhouseCoopers

      by

      Employment:

      Full Time

      Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Internal Firm Services – OtherManagement LevelSenior AssociateJob Description & SummaryA career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

      As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Use feedback and reflection to develop self awareness, personal strengths and address development areas.- Delegate to others to provide stretch opportunities, coaching them to deliver results.- Demonstrate critical thinking and the ability to bring order to unstructured problems.- Use a broad range of tools and techniques to extract insights from current industry or sector trends.- Review your work and that of others for quality, accuracy and relevance.- Know how and when to use tools available for a given situation and can explain the reasons for this choice.- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.- Use straightforward communication, in a structured way, when influencing and connecting with others.- Able to read situations and modify behavior to build quality relationships.- Uphold the firm’s code of ethics and business conduct.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      Personal Assistant (Immediate Hiring) | International Development Bank (IDB)

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      Employment:

      Full Time

      A personal assistant PA to Chairman is required for the company. Responsibilities typically include:• Acting as the first point of contact, dealing with correspondence and phone calls• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive• Booking and arranging travel, transport, and accommodation• Organizing events and conferences• Reminding the manager/executive of important tasks and deadlines• Typing, compiling, and preparing reports, presentations, and correspondence• Managing databases and filing systems• Implementing and maintaining procedures/administrative systems• Liaising with staff, suppliers, and clients• Collating and filing expenses• Miscellaneous tasks to support office managers on their daily office tasks

      • Discretion and trustworthiness: you will often be the party to confidential information• Flexibility and adaptability• Good oral and written communication skills• Organizational skills and the ability to multitask• The ability to be proactive and take the initiative

      IDB was established in 2011; with a paid-up capital of 250 billion Iraqi dinars, (equivalent to 210 million US dollars) as of today. The bank is one of the leading banks locally and regionally, in offering commercial banking services to corporate and retail customers. The Bank has a competitive edge in its conclusive electronic banking services offering.

      The Bank attained “Issuing and Acquiring” license from both MasterCard and Visa as the first Iraqi Bank to issue all types of electronic cards (debit, credit, pre-paid) from inside Iraq. The Bank today has the largest ATM acquiring network with more than (150) ATMs installed in Iraq in addition to more than (1000) POS. As per the Bank’s Board approved strategy, the ATM network will reach around (300) ATMs and POS will reach (5000) by end of 2019.

      It is noteworthy to mention here that the Bank has received the best rating in Iraq according to the join audit conducted by the Central Bank of Iraq in coordination with Ernst & Young as per the CAMELS rating methodology. More

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      Audit & Assurance Manager | Deloitte & Touche (M.E.)

      by

      Employment:

      Full Time

      Audit & Assurance ManagerWhen you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You’ll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).A career in Audit at Deloitte & Touche Middle East is a key link in the financial reporting chain, putting you in the position of trusted advisor to businesses across the region. Your people skills will be required for the latter, while your analytical mind will be another integral requirement for success. You will need the flexibility to implement our international audit approach while bringing to the fore your understanding of the complexities and unique circumstances of our clients and the business landscape across our diverse region. All this while adhering to the highest standards of independence, professional objectivity and technical excellence.Our PurposeDeloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.Our shared values guide the way we behave to make a positive, enduring impact:• Lead the way • Serve with integrity • Take care of each other • Foster inclusion • Collaborate for measurable impactDuring your tenure as a Manager in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:• Builds trust and credibility by focusing on how to meet multiple stakeholder needs whilst providing constructive challenge on engagement issues • Reviews documentation of flows of transactions and tests of relevant controls early in the audit cycle to allow for timely assessment of the planned audit approach and the entity’s control environment • Suggests mitigating testing when controls are found to be ineffective, without always having to consult with the senior manager or partner. • Applies professional scepticism to consider the broader impact (e.g. fraud risks, communication with those charged with governance) on our audit when significant controls are found to be ineffective or other conditions may indicate possible misstatements • Recognises opportunities to add value, extend knowledge, increase impact and to provide exceptional stakeholder value through drawing expertise from across the firm and integrating specialists where appropriate as part of the core audit engagement team • Actively participates in the group risk assessment scoping of work to be performed by component auditors. • Prepares and reviews referral instructions on a timely basis that clearly set up the group auditor’s expectations and evaluates responses from component auditors • Runs file check regularly throughout the audit, checks all points have been cleared at the end of each audit and chooses an appropriate file structure for each engagement, including group engagements • Engages early with scheduling and the extended engagement team. • Clearly communicates expectations regarding responsibilities and deadlines to all members of the engagement team. • Communicates the project plan and any entity-related dependencies with the entity’s management team so that they are aware, at the beginning of the audit, of any repercussions (e.g., deadlines, fees) due to deviations from this plan. • Reconfirms their understanding with the entity’s management team in advance of key deadlines • Performs reviews with professional skepticism considering whether the results of testing sufficiently assess, test and objectively challenge the appropriateness and reliability of the assumptions and data used to support management’s assertions • Compliance with auditing and accounting standards, relevant laws and regulations (including specific local laws and regulations), ethical standards, independence requirements and the audit firm’s quality control proceduresLeadership Capabilities:• Challenges self and others to make an impact that matters for our clients, our colleagues and our communities and recognizes colleagues and teams for the impact they make, and helps connect their contributions with our broader purpose • Encourages teams to collaborate within and across businesses and borders, proactively helps make connections • Provides timely feedback to team members to drive high performance • Builds productive, long-term relationships with clients and colleagues, across a broad network, based on mutual respect • Demonstrates an understanding of Global, Business and Member Firm strategies

      Qualifications:• Minimum 6+ years of experience in public accounting, auditing, audit management, budget, business plan, business strategy, preferably with big Audit Firms. • Extensive knowledge of best practice reporting and International financial reporting standards. Able to ensure that the applicable accounting and auditing standards have been consistently applied and obtains appropriate evidence to support the assessment that the financial statements have been prepared in in accordance with the applicable financial reporting framework • Ability to develop one’s own knowledge and the knowledge of others as it relates to Deloitte’s tools and audit methodology and the applicable professional accounting and auditing standards through both formal learning and on-the-job training • Ability to thoroughly review audit documentation for completeness, accuracy and adequacy while ensuring timely archiving of work papers • International accounting qualification is required: CA, ACCA, or CPA. • Fluent in English (reading, speaking, and writing). Preference will be given to Bilingual candidates (Arabic/English)

      Deloitte is the world’s largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.

      With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s more than 250,000 professionals are committed to becoming the standard of excellence.

      Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

      Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

      Our Purpose

      Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

      Our shared values guide the way we behave to make a positive, enduring impact:

      Integrity
      Outstanding value to markets and clients
      Commitment to each other
      Strength from cultural diversity More

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      Operations Manager – Istanbul – E-Commerce / FMCG – Turkey | eMagine Solutions

      by

      Employment:

      Full Time

      Rapidly expanding extremely successful Software company based in Dubai but are expanding across Europe are now building out their team in Istanbul (Turkey). They are recruiting for a Sales Operations Manager to join the business. The successful candidate will be very detail-oriented with the ability to work with and drive actions with senior colleagues across the business. You will be responsible for overseeing the quality of pipeline data in the CRM system and ensuring that the Sales executives and general managers maintain their deals appropriately.Job requirements• Previous experience in a similar sales operations manager role at a software/technology business (SaaS would be ideal)• Excellent experience working with Hubspot is essential.• Process mindset: Ability to improve existing processes and identify and implement new processes which streamline our sales operation.• Analytical mindset & highly numerate: you are passionate about working with and interpreting data, building reports directly in Hubspot and other tools (e.g. Excel) for use at board meetings• Organised with a natural ability to quickly priories key initiatives while working on multiple projects• A proactive communicator with your colleagues, able to work cross-functionally with different teams including senior management & board members

      Salary:
      USD
      3,000 to 4,500
      per month inclusive of fixed allowances.

      Skills• Own and define key operational processes and metrics, such as lead management, pipeline management, process optimisation and revenue metric analysis.• Report on results, identify trends and suggest improvements.• Partner with CRO, sales executives and general managers to implement new & improved processes and the implementation of tools to support this.• Work in partnership with the finance team to build accurate finance forecasts, including supporting new systems initiatives downstream the CRM.• Implement and manage strategic project-based work with related teams including marketing, sales, customer success and finance.• Proactively liaise regularly with the leadership team to provide insight that support key business decisions.• Assist General Managers and account executives with new and existing client contracts, renewals, organising client meetings and demonstrations.

      eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.

      Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey’s, market mapping and training and development courses.

      Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion. More

    • 113 Shares189 Views

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      Operations Manager – E-Commerce / FMCG | eMagine Solutions

      by

      Employment:

      Full Time

      Rapidly expanding extremely successful Software company based in Dubai but are expanding across Europe are now building out their team in Istanbul (Turkey). They are recruiting for a Sales Operations Manager to join the business. The successful candidate will be very detail-oriented with the ability to work with and drive actions with senior colleagues across the business. You will be responsible for overseeing the quality of pipeline data in the CRM system and ensuring that the Sales executives and general managers maintain their deals appropriately.Job requirements• Previous experience in a similar sales operations manager role at a software/technology business (SaaS would be ideal)• Excellent experience working with Hubspot is essential.• Process mindset: Ability to improve existing processes and identify and implement new processes which streamline our sales operation.• Analytical mindset & highly numerate: you are passionate about working with and interpreting data, building reports directly in Hubspot and other tools (e.g. Excel) for use at board meetings• Organised with a natural ability to quickly priories key initiatives while working on multiple projects• A proactive communicator with your colleagues, able to work cross-functionally with different teams including senior management & board members

      Salary:
      USD
      3,000 to 4,500
      per month inclusive of fixed allowances.

      Skills• Own and define key operational processes and metrics, such as lead management, pipeline management, process optimisation and revenue metric analysis.• Report on results, identify trends and suggest improvements.• Partner with CRO, sales executives and general managers to implement new & improved processes and the implementation of tools to support this.• Work in partnership with the finance team to build accurate finance forecasts, including supporting new systems initiatives downstream the CRM.• Implement and manage strategic project-based work with related teams including marketing, sales, customer success and finance.• Proactively liaise regularly with the leadership team to provide insight that support key business decisions.• Assist General Managers and account executives with new and existing client contracts, renewals, organising client meetings and demonstrations.

      eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.

      Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey’s, market mapping and training and development courses.

      Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion. More

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      Payroll Associate | PricewaterhouseCoopers

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      Employment:

      Full Time

      Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Human Capital (HC)Management LevelAssociateJob Description & SummaryThe country finance support forms a key team within the OneFinance community for PwC ME. The team is responsible for all day to day finance operations in country and for the smooth running of finance requirements for countries.The Job Holder is a key member of the team, responsible for the day to day support and administration required. Responsible for performing accounting work according to PwC Approved accounting principles, established procedures, departmental guidelines, and regulatory requirements applicable to the work.Additionally responsible for the day to day support and administration required within the delivery of account payable services.Primary duties and responsibilities Financial- Responsible for supporting the daily finance tasks arising locally in country including country finance processing requirements – Supporting the finance senior officer and manager providing task management as required – Responsible for collating and processing all invoices received for Accounts Payable – Supporting the matching of invoices to LPOs / accruals and following up on any consultation with procurement / purchaser – Ensure all country finance matters are addressed and promptly responded to  Customer- Support the on-time and accurate finance requirements of the country (CSP / COO) Finance Manager – Support the monthly closing of accounts and finalizing monthly accounts – Respond to ad-hoc requests in a timely manner  Internal Process- Monitor and ensure proper documentation of employee payments – Prepare standardised reports or  summaries, and other documentation required for the function and as directed – Conform with and abides by all regulations, policies, work procedures and instructions  Learning & Growth- Adhere to policies and procedures – Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

      Knowledge, skills, and abilitiesEducation- College level education with a focus in Accounting, Finance or related field required  Language- Fluency in spoken and written English with excellent communication skills, proficiency in Arabic is an advantage  Overall Experience- 2+ years of accounting experience  Technical Skills- Strong financial, analytical and accounting skills – Good level of accuracy to a high level of detail – Good calculation and analytical skills – Excellent Microsoft Excel skills  Soft Skills- Good organisation and office management skills to ensure coverage of workload – Organization, thoroughness, eye for detail, time management skills and proactivity needed – Capability to work well in a team – Good liaison skills – Good customer service skills – Strong work ethic – Ethical Conduct

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      Unit Head, Service Excellence | Commercial Bank of Dubai (CBD)

      by

      Employment:

      Full Time

      Job Purpose:The role is responsible to manage the implementation of Client Engagement strategy across channels, monitoring performance, measurement metrics, and providing feedback for recognition programs. The role will also be responsible to drive customer experience surveys (VOC), the Bank’s Mystery Shopping Program and the KPI across channels, products and services and for the implementation of insights derived from such monitoring. The role will be responsible for upstream reporting of dashboards that are derived from the monitoring of all service excellence measurements and KPIs.Principal Accountabilities:• Voice of Customer and Mystery Shopping – Execution and improvement of customer surveys/ feedback mechanisms• Liaise with the agency to supervise the capturing of Voice Of Customer (VOC) on the banks’ services and manage research assignments for external customer studies• Responsible for the measurement, monitoring and communicating of customer feedback received through the customer satisfaction/loyalty surveys, and/or any other related customer feedback methodology• Work with stakeholders in the development process of their customer research study• Responsible for deriving insights and learning from such Dashboards per product or business to disseminate timely and continuous customer feedback to various businesses across the bank.• Liaise with the vendor for the successful implementation of the Mystery Shopping Program of the Bank.• Responsible for identifying gaps in services or processes and defining action points to fill the gaps and resolve concerns identified through the Mystery Shopping Program and tracking correction• Reporting of the feedback and trend in performance • Service Performance and Quality Reporting • Establish, implement and be responsible for the measurement and reporting of KPI performance across the branches and segments/units and conduct required coaching for Quality improvement• Responsible for the implementation of a mechanism for review of customer experience and identify opportunities for improvements, and create a feedback framework for the effective communication and correction based on such insights.• Manage the implementation and communication of key customer engagement drivers & baseline performance criteria including SLAs. Build a continuous evaluation model for measuring SQ across services and channels.• Manage reporting of performance of branches on Tellers, PSE and CSR/BSR counters on Customer Visit Management System. Provide support to branches on weekly and monthly reports and contribute to improve SLA performance of branches on Waiting time and serving time

      Business Partner Engagement and Leadership:• Business Heads Engagement – Conduct Operational Committees for Customer Experience with Business Heads with an aim to share an update on customer feedback, actions items and solicit approvals and decisions to drive operational measures• Key Functional Stakeholder Engagement • Liaise with stakeholders by conducting Forums aimed at tackling the most pressing client service and quality issues and ensuring periodic on the most important client and service quality metrics and performance• Driving the Customer Experience agenda with Touch Point Leads through close coordination with Business/ Channels/ Products/ Marketing etc. to ensure that all customer communication is clear , accurate and uniform and customer centric Requirements:Education and Experience:• University degree or equivalent• 8-10 years of overall Banking experience with specialized experience in customer research, management of service quality metrics, service measurement and customer experience functions

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Accountant | A Leading Technology Solutions In UAE

      by

      Employment:

      Full Time

      KEY ACCOUNTABILITIES1. Processing payments, producing statement of accounts, collections on overdue accounts and account reconciliation when required2. Establish tables of accounts as instructed, and assigns entries to proper accounts3. Substantiates financial transactions by controlling documentation as per internal policies and procedures4. Reconciles financial discrepancies by collecting and analysing account information5. Prepares payments by verifying documentation, and requesting disbursements6. Provides answers to accounting procedure questions when needed7. Processing invoices, following up with vendors and resolving discrepancies in timely manner8. Reviews monthly payroll prior to commitment by HR, followed by posting of payroll related amounts to correct accounts9. Processing employee expense reports, verifying expenses are within the company guidelines, correcting errors, questioning abnormal expenses and entering data accurate into the accounting system10. Ensures accurate and timely preparation, submission and display of all required financial transactions and maintains detailed and accurate records to accurately retrieve data11. Perform any other function as may be assigned by the Accounts Manager.

      QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIESMinimum Experience: 2+ years of experience in Accounts DepartmentMinimum Education: Bachelor Degree Finance and AccountsKnowledge & Skills: • Good Communication skills in English (verbal and written) – Arabic in addition preferred• Good Knowledge of MS Office (MS Word, Excel, PowerPoint)• Basic knowledge of International standards (IFRS and IAS)• Knowledge and understanding the cost centre for the manufacturing and services field• Good knowledge of ERP Software (Odoo Software).

      A leading technology solutions in UAE. More