Employment:
Full Time
Who we areWe are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.What you’ll be doingAs Alumni Network Manager you will be part of the project management team, reporting to the Chief of staff. You will dedicate 50% of your time to the Chalhoub Group Alumni initiative and 50% to other projects.You will be responsible for planning and implementing the Chalhoub Alumni programme that will be designed to Recruit, Engage and Retain the Chalhoub Group Alumni.The Chalhoub Group Alumni is a programme launched end of 2021 that provides a place for previous employees of the group to connect, be inspired, be supported, provide mentorship, and remain part of the family long after their tenure has finished.Your mission will be to activate and engage the Alumni Community through sharing engaging content, organizing events, seeking out opportunities internally to involve and interact with the Chalhoub Alumni Members. Additionally, you will work closely with the Senior Corporate Project manager, supporting various Group governance projects (e.g. satisfaction survey, support services performance measurement, Group priorities).Key responsibilities:• Define the Chalhoub Alumni Programme yearly around the 3 Key pillars: Recruit, Engage, Retain.• Work with the Alumni Board in aligning and executing the overall strategy and activation of the programme.• Present quarterly reports to the Alumni committee on the Alumni agenda• Provide monthly Newsletters to the Alumni community• Work on building a strong online (EA Platform, LinkedIn etc.) / offline (Chalhoub events, Alumni after work events, etc.) Chalhoub Group Alumni community and identify opportunities to leverage on it in the best interest of both the Chalhoub Group and the community members. • Work closely with HR Technology team to ensure successful and optimized day to day running of the platform• Work closely with HR & Management to capture Alumni members, adhering to Alumni program invitation criteria. Ultimately to automate this activity through integration with SAP• Administering the website back-end, approving applicants and dealing with technical (or other) queries• Ensure usage of platform features (Alumni hiring, Thought Leadership, Events, Marketplace)• Posting relevant content in key sections on the EA platform (Alumni Spotlights, Job offers, Alumni events, Philanthropic activities etc.) Community management• Overall to build, grow and activate the Alumni community through various activities and initiatives• Create and execute campaigns to increase Alumni numbers and engagement• Work closely with the Communications team, People Experience team and internal champions to ensure activation of the overall program internally and for Alumni members• Animating the Alumni network with fresh content, engaging communication and events• Select relevant social media platforms and plan a strong social media communication plan to engage with the Chalhoub Group Alumni community (AE platform, LinkedIn, Twitter, Instagram etc.)• Liaise with Communications team, Brands and Leaders to gather and prepare content relevant for the Alumni cohorts• Work closely with Communications team to communicate externally & internally regarding Alumni where relevant• Organise events for Alumni members and/or include them in existing events (end of Year event incl. Alumni, Social events, round tables on key topics etc.)• Seek and execute other activation opportunities for example podcasts, CSR activities, webinars, mentoring, coaching, business development and conferences• Work on a set of strong benefits to provide the Chalhoub Group Alumni community (Access to the Chalhoub University, Discounts and Staff sales, Directory, Job offers etc.) Corporate project management• List improvement opportunities (identified through the VOB survey and beyond)• Help prioritize actions and identify key stakeholders internally• Coordinate actions to “make things happen” on identified improvement opportunities• Help build and implement the Voice of the Business Initiative The VOB is an initiative that aims at facilitating “continuous improvement”, help infuse the “we can always do better” mindset
What you’ll need to succeed• A proactive and driven individual will thrive in the role• Build and leverage relationships both internally and externally within the Group• The ability to communicate at a senior level both internally and externally• Strong coordination skills, being able to communicate and coordinate accordingly with various functions within the Group• Necessary soft skills: collaborative, strong communicator, persuasive, proactive, solid networking, and relationship building skills• Approximately 8 years’ experience• Languages: English and Arabic, ideally French• A university degree from a well reputed University in a relevant field of studyWhat we can offer youWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. More
