Job Posting

Employment:

Full Time

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Information Technology (IT)Management LevelManagerJob Description & SummaryOur Firm Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region. Our Mission One Firm : Transforming our region. Our purpose is to build trust in society and solve important problems. In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them. Our Values Creating value through diversity. Be yourself. Be different. At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society.As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description.- Customer centric attitude is a must with a constant focus on how to improve the user experience.- Strong and effective written and verbal communication with exemplary documentation skills.- Strong problem-solving aptitude with an ability to manage and resolve conflict with ease.- Experience working in a highly collaborative and cross-functional team environment; knows when to delegate.- Enjoys autonomous work: always ready to tackle the next thing on the to-do list, and will follow up when things don’t get resolved.- Highly organized, with strong attention to detail; can own and manage a project end-to-end with an ability to constantly prioritize.- Proactive about offering feedback and advocating for improvements.- High aptitude for using data to gather insights and make informed decisions.- You’re a leader – someone who inspires, motivates and coaches the team and energizes the company

The Role – Lead a team of Tech Majlis Experts providing a customer-centric service to all PwC employees.- Drive a culture of change and innovation.- Manage staffing and scheduling for the department, including call rotations, hiring and ensuring ticket coverage.- Develop and implement onboarding, training and ongoing skills growth programs for team members.- Foster a positive, balanced working environment that gets team members excited about their work and mitigates risk of burnout.- Manage ticket QA and escalation processes to ensure effective handling of complex customer problems.- Prioritize and delegate team tasks based on current business objectives.- Create an innovative Technology focused environment where customer satisfaction is primary.- Assist the team in maintaining/resolving all open incidents/tasks within the ticket queue in a timely manner.- Partner with other IT teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions.- Ensure all business policies and standards around security and compliance are being met by the Tech Majlis service.- Analyse Tech Majlis performance data and adapt service to better meet business requirements. KPIs to include CSAT, Reviews of teammates conversations based on values (owner, service, empathy), Unassigned tickets.- Establish strong, open working relationships with customers at all levels.- Effectively communicate and share technical information to audiences at all levels of the organization.- Help foster positive customer and team relationships using a friendly and upbeat manner (Zen vibes only).- Helping to improve existing customer experience workflows and processes.Given the business growth and Tech Majlis locations expansion that are planned to be in KSA ( KT, Strategy&, Khobar, and Jeddah ) the team members are getting bigger with more responsibility towards our customers hence this replacement role has been changed from SA to a Manager that requires someone to lead the team along with the business demand and managing the stakeholders.

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

Director -Business Consulting – Public Finance Management | Government and Public ServicesAs market and technology rapidly change and develop, finance functions in the government and public services sector must demonstrate real added value to the government and citizens. As a finance consultant, you’ll use your experience and knowledge in Finance, industry and technology to help deliver greater insight – delivering functional efficiencies as well as transforming the role of finance in our clients’ businesses. You’ll be developing innovative, sustainable ways to improve the management of people, processes and systems, working alongside other finance professionals in high-performing teams. And as you deliver exceptional client service, you’ll have the opportunity to address some of the biggest issues facing client organizations today – supported by structured learning and development. With a network stretching across the world, the projects you work on will cross borders and sectors, providing unrivaled experience. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity We are looking for sharp and intelligent Senior Manager / Director to join our team at the start of an exciting growth curve in the MENA region, and need people with ambition and potential to grow with us. Your key responsibilities As one of our performance improvement consultants, you’ll help the world’s leading organizations to improve their performance in a rapidly changing environment with adequate enablement of finance technologies. You’ll be part of multidisciplinary teams, bringing diverse perspectives to every challenge. You will also take the lead in developing and growing our business and client network, building relationships with our clients’ key stakeholders and contributing to the overall revenue generation efforts of the consulting wide organization. Skills and Attributes for success You should have experience at one or more of the following technical competencies within the Government and Public Services Domain: – Public Finance Management – Budget Transformation (PBB, ZBB, Medium Term Budget Planning, MTFP) – Cost Optimization and Rationalization – Finance Transformation – Utilizing technology to transform finance – Business insights into leading practice in accounting, management reporting and planning process – Good understanding and experience in digital enablers in finance – Communication and presentation skills – Experience in implementing leading finance practices and benchmarking – Finance Performance Management – Project and Program Management – People Management and Leadership skills – Commercial oriented

To qualify for the role, you must have – 10-12 years of working experience, of which about 5 to 7 years of Consulting Experience in Government and Public Services Finance/Public Finance Management – MENA based experience – Ability to generate business deals and make business proposals – Develop and maintain relationship at c-suite level – Mandatory Arabic language skills – speaking, reading and writing – Any sector knowledge is an advantage Ideally, you’ll also have – A bachelor’s degree qualification – A Master’s Degree and above is preferred – Relevant professional qualification certificates are preferred – Willingness to travel extensively across the region What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More