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      Group Leader, CRM, RPA & SharePoint | Commercial Bank of Dubai (CBD)

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      Employment:

      Full Time

      The Commercial Bank of Dubai is on a Default Digital strategy and is executing several focused initiatives in Personal Banking Group & Wholesale Banking Group to drive increased adoption of digital channels. This role is responsible for setting-up, enhancing and managing multiple hybrid delivery teams and for development, delivery, integration, implementation and maintenance of a portfolio of Class A & Class B Applications.• This role would be the owner of CRM & SharePoint application suite used by Bank & selected Fintech partnerships and will own and drive the application roadmap and enhancements for these applications.• To design, develop and implement secure business function on a portfolio of applications as per existing software development standards and the Bank’s policies (such as risk, audit etc) • Drive and validate end-to-end solution design (people, process and technology) to ensure completeness of solution that meets business requirements.• Oversee and manage the delivery for the applications portfolio as part of the overall programs and project progress to meet approved project budget and schedule.• Providing support and advice to IT Development and Support teams with regard to the assigned portfolio of applications• Build, manage and nurture a delivery team with relevant experience, expertise, and technology knowledge. Responsible for the team P&L (budget gathered, projects and non-project spends via contracting external resources/vendors) as well as day to day administration of the team.• To be as SME and guide to the wider team from a business-technology perspective• Maintain relationships with schemes, vendors, and regulatory organizations for all related matters, not limited to delivery.• Maintain an overview of the infrastructure and users to constantly reassess the environment, to rationalize and ensuring uniform and cohesive monitoring across the technology stack.• Collaborate with the Architecture team to review and re-engineer architecture of managed applications• Participate in the transfer of the system to the state of production and review the results and make the required modifications for the purpose of extradition to the beneficiaries or the technical divisions concerned

      Requirements• Minimum 10 years of relevant experience in Information Technology in a Banking / Financial Services Context • Experience on implementing and supporting a significant number of applications within the portfolio is mandatory including but not limited to Microsoft Dynamics CRM, EDMS, Kofax• Experience in managing large projects with internal and vendor based development models • Hands-on functional knowledge around the assigned Application / Business portfolio • Hands on technical experience in individual, team and managerial capacity • Familiarity with Cloud, Dev Ops, IT QA. • Relevant experience in strategic planning and execution in a matrix organization• Solid technical and fintech knowledge and ability to resolve technical issue especially on the assigned Application Portfolio , Open API, Agile Delivery, DevOps adoption etc. • Strong project management skills including planning, documenting, communication and delivering the end-result on-time, with quality. • Strong interest and knowledge of emerging technology trends and applications. • Strong stakeholder management and negotiating and influencing skill • Strong leadership as well as Strong collaboration skill • Strong business acumen with a good analytical mindset will be essential

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Consultant / Senior Consultant, Oracle Fusion Financial | Ernst & Young

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      Employment:

      Full Time

      Consultant / Senior Consultant, Oracle Fusion Financials – Digital Transformation, Jordan & Lebanon EY’s Financial Accounting Advisory Services teams support you in determining, monitoring and disclosing financial and nonfinancial insights for your stakeholders. FAAS addresses the CFO’s agenda and provides CFOs, controllers, treasurers and audit committees with insight and services to support compliance with evolving financial requirements and help provide transparency and trust in reporting to support better decision-making. We also help to support finance functions with robust financial data analytics and innovation through our tools. Our services cover a wide range of accounting and reporting, transaction accounting, treasury, and corporate governance services that can make your business meet changing market conditions, demands for greater transparency and changing regulatory requirements. We aim to do this by providing innovative support to inspire confidence while addressing reporting challenges that stem from the changing economic and regulatory environment. The opportunity This opportunity is within our Digital Transformation team, that provides advisory services focused on ERP enablement, ERP selection, developing road map for Oracle Fusion Financials migration, enterprise asset management and quality assurance of ongoing implementation. We are looking for a Consultant/Senior Consultant with a strong delivery track record in Enterprise Resource Planning who is able to leverage technology-based solutions to deliver business outcomes for our clients. The role will be based in our Centers of excellence in Lebanon / Jordan and will cater to the client engagements across the MENA region. Your key responsibilities – As a Consultant/Senior Consultant within our FAAS digital team you will specialize in Oracle Fusion SCM modules, project costing and management, enterprise asset management and work closely with our clients to support them in making strategic and operational decisions about their businesses. – You will be a trusted business advisor to our clients with a strong Oracle Cloud ERP implementation background. – You will work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution.

      Skills and attributes for success – Proactivity, accountability and results- driven people will flourish in this environment. – Dealing with competing priorities, understanding how to manage resources and communicating effectively are key skills. – This will have a huge impact on those around you and help promote a positive work ethic. To qualify for the role, you must have – A bachelor’s degree or equivalent in a relevant subject such as finance, accounting, computer science or engineering – Minimum of two years of relevant experience, with a focus on technology enabled finance transformation and broader finance and systems – Established work experience in the Oracle practice – Knowledge in implementation of the Finance modules in Oracle Fusion Financials. – Ability to configure, test and suggest best practices for the Oracle Fusion financials – Experience with implementation of Oracle EBS along with Oracle fusion will be preferred. – The ability and willingness to travel within the Middle East and worldwide where the project requirements dictate Ideally, you’ll also have – Track record with a leading consulting firm or IT services provider What we look for We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing.

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      Software Architect – Remote (TypeScript & React) | Michael Page

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      Employment:

      Full Time

      As a Software Architect, you will report into the CTO be responsible to make intuitive high-level decisions for software development and create architectural approaches for software design and implementation to guide the development team.Client DetailsA young and dynamic tech organisation going through exciting developments and investing heavily in new age technologies and talent to disrupt their industry.Description* Successfully communicate and fully define the company software architecture strategy.* Define all aspects of development from appropriate technology and workflow to coding standards.* Collaborate with other professionals to define the specifications and determine functional and non-functional requirements for the software project.* Oversee progress of development team to ensure consistency with initial design.* Define and document application architecture and design.* Provide technical guidance and coaching to developers and engineers.* Ensure software meets all requirements of quality, security, modifiability, extensibility etc.Job Offer* Opportunity to work in an organisation looking to take their product to international markets.* Substantial potential for growth and personal development in an innovative organisation.

      * Minimum BSc. in computer programming, computer science or similar related fields.* 4-6 years of experience in software architecture.* Intermediate experience in software development processes, especially Agile methods.* Prior development experience in TypeScript and React.* Knowledge of Event Sourcing architecture.

      Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

      The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

      Finance & Accounting
      Banking & Financial Services
      Procurement
      Property & Construction
      Engineering & Supply Chain
      Oil & Gas Technical and Engineering
      Human Resources
      Sales
      Marketing
      Technology
      Secretarial
      Executive Search
      Legal

      The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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      Human Capital Associate (6 Months Contract) | PricewaterhouseCoopers

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      Employment:

      Full Time

      Line of ServiceInternal Firm ServicesSpecialismIFS – Human Capital (HC)Management LevelAssociateJob Description & SummaryA career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.We are looking to employ an HR Associate with outstanding written, verbal and interpersonal communication skills. An HR Coordinator is expected to have fantastic organizational and time management skills. You will need to have excellent administrative and IT skills with the ability to multitask and adapt in a fast-paced environment.Responsibilities: • Assist with all internal and external HR related inquiries or requests. • Maintain both hard and digital copies of employees’ records. • Assist in issuing Employment Contracts. • Assist in issuing Labor Contracts and Labor Cards • Coordinate with the main office in HR related matters. • Support the business and employee’s needs. • Produce and submit reports on general HR activity. • Prepare HR Expense reports and coordinate with finance • Assist with payroll and ad-hoc HR projects. • Support other assigned functions. • Keep up to date with the latest HR trends and best practices.

      Requirements: • Bachelor’s degree in Human Resources Administration or related (essential). • 2 -3 years of experience as an HR Specialist, Coordinator or/and HR administrative assistant / HR executive assistant in well-known companies (essential). • Great public relations skills. • Exposure to Labor Law and employment equity regulations. • Effective HR administration and people management skills. • Exposure to payroll practices. • Full understanding of HR functions and best practices. • Excellent written and verbal communication skills. • Works well under pressure and meets tight deadlines. • Highly computer literate with capability in email, tracking system, reporting, analytics, Google apps, creative google slides use, MS Office and related business and communication tools. • Strong organizational and time management skills. • Meticulous, attentive to detail.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      HR Operations Lead (EYSP) – Saudi National | Ernst & Young

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      Employment:

      Full Time

      We believe our Talent Team is an exciting and challenging environment in which to develop your career. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences, and backgrounds. The opportunity This is an excellent opportunity for someone who is wishing to broaden their HR experience, specifically within the operations area where you will obtain experience, exposure, and knowledge across all areas of HR across Saudi Arabia; the role will report to the KSA HR Operations Lead. You will be required to work across the cluster to ensure exceptional service delivery throughout the employee lifecycle. The role will also require you to work closely and partner with the key stakeholders across the Service Lines; you will also be required to collaborate with other Talent functions to ensure consistency of user experience, client satisfaction, timeliness and responsiveness of service, quality of service, efficiency of delivery etc. Your key responsibilities In this role you will support the KSA HR Operations Lead on some of the below activities and lead on other areas: – Ensuring compliance of KSA labor regulations and must have comprehensive knowledge on the labor law. – Adhere to the MENA and KSA strategy – Will be involved with supporting the immigration lead at a MENA level. – Supporting office activities of a generalist nature that are required to be managed locally such as liaising with external authorities, employee documentation and other ad hoc local requirements that require physical presence – Provide Insights for the Talent Consultants and Talent Development – this would be via the KSA HR Ops Lead – Work with HR Enablement Leader and Projects & Performance Improvement Lead to improve efficiencies within Regional Talent Team – this would be via the KSA HR Ops Lead – Liaison with Managed Services/HR – Act as an escalation point for Managed Services – Partner with the business to provide HR expertise and insights in areas of focus – Manage all HR Matters, according to its specialty, escalating to HR Operations Lead as needed for higher risk/ sensitive cases – Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals, advising on exit packages and legal implications – Work with counsellors in handling of all performance management cases and probations up to and including dismissals – Provide coaching and guidance to build counsellor capability in performance management and talent development – Ensure the support and delivery of key operational areas such as PIPs and Exits – Advise of any local legal update to the HR Operations Lead – Support Employee Relation cases – Deliver Induction and Welcome to EY for new joiners

      To qualify for the role, you must have – 4+ years’ experience of working in HR operations within a professional services firm or a complex organization – A bachelor’s degree in human resources or a related discipline – Experience in working ‘cross border’ within MENA region – Experience of working with Shared Services and handling large scale projects – Excellent communicator with fluent level of English, both written and verbal – Ability to challenge and negotiate – Highly competent in the use of Excel, Word, and PowerPoint – Relationships with or extensive experience in managing the Labor Office and Social Security Office – The strength of character to manage negotiations and legal cases with the above authorities – Significant experience in managing Employee Relations and Exits Ideally, you’ll also have – A passion to pursue your CIPD in the future or already have this qualification – Strong communication skills and the ability to articulate process and procedures clearly An enthusiastic, can do approach and be a strong team player What we look for We are interested in professionals who is wishing to pursue a career in HR to gain valuable skills providing administrative support to the wider team. We’re looking for someone like you who has the autonomy to manage their stakeholders, offering advice on best practice delivering high quality administrative support to your team. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      Business Development Executive – Government & Public Sector | Ernst & Young

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      Employment:

      Full Time

      In a business where are our people are our products and assets inspiring excellence in how we engage with our clients is something that we are passionate about. As Market Segment Account Centric Business Development Manager, you will be focusing on multiple Core accounts within a Market Segment, drive global accounts strategy, rigorous account planning and relationship development across the client(s) organization. The opportunity As part of the primary account team, reporting to the regions Business Development Leader and with close connection to some of EY’s senior leaders (Global Client Service Partners – also called the GCPS), your time will be focused on Go to Market activities to enable achievement of objective around account satisfaction, sales/pipeline and margin. Your key responsibilities – Drives revenue, sales and relationships on multiple Core account – Being connected to your client’s business agenda and leveraging the global EY network to connect our clients to the right people – Being insightful through proactively sharing relevant metrics, trends and strategies to address and reach client needs – Advising the GCSP on account planning, strategy and managing key sales opportunities – Facilitate client sessions – for example client facilitated sessions, Alliance introductions and exploration workshops etc. – Helping to develop broad and deep client relationships – Serving as a strategic advisory to the GCSP on the cross selling of our services, execution of the sales pipeline, reviewing deals, pricing and negotiations – Engaging with the account teams in the field to support on their most important pursuits – Leverage and drive strategic pursuits tools, which include EY sales tools, processes and methodologies – Instill strategic commercial/pricing methodology to optimize account margin and participate in deal review process as required

      Skills and attributes for success – Must be able to work within a matrixed organization-balancing the needs of the client against firm initiatives and goals – Networking with and assessing the needs of C-suite buyer/influencers and building rapport to ensure that EY are the provider of choice – Being responsive and accountable for entire accounts’ activity from improving relations, starting new connections enhancing EY’s top of mind within our Core accounts and any other required activates. – Strong ability to focus on commercial outcomes that align with the interests of our clients – Passionate about collaboration, teaming and sharing best practice. To qualify you must have – 6+ years of experience in new business penetration and existing account management – Demonstrable negotiation and influencing skills – Experience in delivering business development support in complex multi-country environments – Worked with formal tendering processes and procedure and been part of pulling together exceptional standards of proposals – Exposure to senior leaders, both internal and external, displaying examples of needs assessment and a focus on mutually beneficial solutions – Exposure to and an understanding of working with people of many cultures and diversity – Experience working within the GPS sector Ideally, you will also have – A business/commercial degree or post graduate. – Experience in budgeting and account forecasting. – People management and development experience. – Great knowledge of market activities. – Good business related experience background. What we look for We are looking for people who can combine, great listening skills, collaboration, influencing and commercial acumen. Being able thrive in an ever changing, diverse, multi-cultural environment where we expect exceptional quality and show passion for your work will set you up for success. What working for EY offers We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer: – Exposure to some of the greatest colleagues and clients in the industry – Support, feedback and coaching in a culture that values operational excellence – Career potential to grow both within the MENA region and globally – A culture that will encourage you to grow you skills and strengths for your own betterment as well as that or EY About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Build your legacy with us. Apply now.

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      Senior Consultant – Technology Transformation | Ernst & Young

      by

      Employment:

      Full Time

      Senior Consultant – Technology Transformation – Technology Consulting – RiyadhWhole industries have been disrupted and transformed in recent years by technology. As a technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments – supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service – providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how technology can act as multiplying effect during major program transformations. As organizations look to leverage the advantage technology offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity EY is looking for consultants to join our rapidly expanding Technology Transformation team. The role will be based in our Resource Hubs in Pakistan & Jordan. Currently we have the following opportunities: – Solution Architects – Hands on experience in design and implementation of large-scale technology solutions – IT/OT Convergence Consultants – Hands on Experience in IT/OT network infrastructure projects – Cloud Transformation/Adoption Consultants – Hands on Experience in Cloud Platforms, Migration Approach & Methods Grades we are hiring at are Assistant Manager, Manager, Senior Manager.

      Technical skills requirements – Demonstrated excellence in above mentioned areas and experience in presentation to senior leadership – You will ideally have 4-15+ years of relevant professional experience above mentioned areas of Solution Architecture, IT/OT convergence, Cloud Transformation/Adoption, in a consulting environment ideally – Proven experience successfully leading and managing a team delivering Digital transformation projects – Excellent communication skills, both oral and written – Consulting experience is a must What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      Experience Centre Technology Lead | PricewaterhouseCoopers

      by

      Employment:

      Full Time

      Line of ServiceInternal Firm ServicesSpecialismIFS – Information Technology (IT)Management LevelManagerJob Description & SummaryOur Firm Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region. Our Mission One firm : Transforming our region. Our purpose is to build trust in society and solve important problems. In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them Our Values: Creating value through diversity. Be yourself. Be different. At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society. As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description.The Experience Centre is a function within PwC ME which assists its clients with project delivery, client meetings and workshops to solve complex business issues. It is a place where PwC’s clients are engaged either physically, virtually or a blend of both. Position summary: – We are looking for a new dynamic IT professional with experience of managing, planning, budgeting and extensive technical knowledge in IT Operations and User experience. – Main focus would be on the Experience center technology portfolio. – End user Experience and technologies. – EC support operations. – Collaboration technologies and event technology. – End User Devices & Peripherals. – Network and infrastructure o Stakeholder management and vendors relationships. – EC technology demand management of Customer satisfaction and costumers experience. – EC IT Team and resource management. – The perfect candidate for this role would be passionate about bringing the latest and most impactful technology solutions to improve the overall virtual and digital collaboration and experiences across all workshops occurring in the experience center (EC). – You will need to leverage your technical knowledge, business and digital acumen to enhance the customer experience and satisfaction. Your role will include innovating using existing technology to create seamless virtual and physical experiences, as well as looking into the market to bring new forms of tech into PwC EC. The role requires flexible working patterns – due to the nature of the work, the candidate will sometimes need to work outside of normal business hours. Responsibilities: – Manage the EC IT Operations and ensure delivery of commitments/project of supervised/managed IT services, Collaboration Technology and event technology, EC Support Operations End User Devices & Peripherals. – Take a leading role in creating innovative solutions through technology, Resolve and recommend remedial measures for problems affecting technical work. – Working on new initiatives to bridge the gap in complex environment deployments. – Support in the assessment, planning, and design of virtual experiences across all meetings and workshops occurring in the EC. – Leverage and research new virtual collaboration tools and platforms (e.g. G-Suite, Mural, Miro, Menti, Zoom, WebEx etc.) to create interactive digital experiences. – Lead communication with clients and internal teams to understand their digital capabilities and technical needs across engagements. – Run regular L&D sessions to upskill the EC team on existing and new tech (including creating guides for the tech in the space). – Ensure all the team’s technology is operational day to day, allowing the EC team to work efficiently. – Work with ME IT team to procure new technology items where required. – Catalog and manage all tech assets in the space and make sure that the team is aware of what technology is available for them to use and what technology is fit for what purpose.

      Key Skills: – Have excessive technical expertise in IT related technologies (Windows, Mac, Video conferencing solutions, Collaboration technologies and platforms, Networking hardware and software, etc.). – Able to assess, understand and define how IT services and products contribute to the operation of the business (in business terms). This includes being able to have discussions with business contacts and vendors to agree and optimize product strategies and plans. – To be able to understand strategic and operational technology environments and services and how they come together to underpin the product. This includes being able to work with technology representatives (Service managers, Vendors, etc..) to understand operational performance and agree technology plans to improve product performance. – To be able to define, agree and monitor service and quality levels for the enterprise/strategic product(s)and report these in meaningful ways to all stakeholders. – To be able to construct, agree and oversee the implementation of Service improvement plans. – The ability to build relationships and work collaboratively and influence senior IT contacts, with senior business contacts and strategic 3rd party product providers. – Be able to take a holistic view of how IT services operate and apply this to the planning/structuring of the live services and products. – High level problem-solving skills. – Strong team player and collaborator. – Ability to work under pressure during live events (i.e regional broadcasts & livestreams). – Collaborative and supportive approach to working with others (must be a strong communicator). – Good presentation skills – Proficiency in the use of multimedia and innovative concepts to develop engaging and high quality digital/physical experiences. – Be a proactive, self-starter who is able and willing to challenge operational norms and propose solutions and alternative operating modes to complex, IT wide issues.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More