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    Receptionist – Saudi National | Michael Page

    Employment: Full Time

    Our client is a leading provider of professional services provider, they are looking to hire an experienced Saudi National Front Desk Representative/ Receptionist in their Riyadh office.Client DetailsOur client is a leading provider of professional services in Saudi. They are looking to expand their support team and have introduced a new position of a Saudi National Front Desk Representative/Receptionist.DescriptionThe Front Desk Representative will have a variety of responsibilities:* Operate the switchboard and manage external and internal calls for the company* Answer calls, take messages, and attend to any queries* Transfer queries to the respective contact person* Greet guests and log admin details* Attend to deliveries and administrate deliveries coming into the office* Receive and distribute faxes on time to the designated recipients* Track and update phone records* Carry out usual administrative procedures for new employees (i.e. issuing of access pass, briefing on phone extensions)* Ensure the reception is kept clean and tidy* Manage and rectify problems surrounding administrative procedures* Adhere to company regulationsJob OfferThe successful candidate for this role will be offered a competitive monthly salary, all-inclusive of basic, housing, and transport allowances. Additionally, he/she will receive medical insurance. This is an exciting opportunity for an experienced Front Desk Representative/Receptionist to further progress their career with a leading professional service firm.

    The successful candidate for the role of a Front Desk Representative/Receptionist:* High school certificate (equivalent) of higher* Must have at least one year of experience in a reception/ admin role* Effective communication and organisational skills* Basic keyword skills (a minimum of 25 words per minute)* Possess basic Excel and Word skills* Should have good telephone etiquette

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
    Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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    E-Commerce Operations Manager | UXBERT Labs

    Employment: Full Time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes then you’re in the right place. UXBERT Labs is Saudi Arabia’s first UX, Usability, and E-Commerce innovation technology consultancy and we’re growing our team to support an ambitious vision. If you’re passionate about building products that create an impact, experimenting with the latest technologies, and working as part of an innovative team, then we want you.We are looking for an Ecommerce Operations Specialist to join our team. This is an opportunity for an experienced candidate to execute our Ecommerce initiatives to drive sales and deliver world-class customer experience.KEY RESPONSIBILITIES• Maintenance and execution of Ecommerce activities• Manage day to day operations of the online store, including daily order fulfillment• Account management of all sales channel partners and vendors• Manage workflows of new product set-up and listing (strong grammar and writing skills in both Arabic and English required)• Management of customer service for all sales channels• Set up initiatives to deliver engaging customer experiences that drive conversions and retention• Gather data from various sources (site analytics, customer research, competitor research) and convert these into insights, opportunities, and road map enhancements• Lead product forecasting to supply the site with accurate units to meet customer demand• Manage accuracy of stock delivery on all new product launches• Collate all information and update monthly Management reports• Conduct ad hoc reporting on business, stock, and customer service metricsWe’re looking for someone to start immediately so apply today and if you fit what we’re looking for we’ll be in touch straight away

    MINIMUM REQUIRED SKILLS AND EXPERIENCE• Minimum 3 years of experience within an Ecommerce operations role• Experience handling Ecommerce platforms, online sales, and website content management• Excellent communication and organizational skills in addition to project management experience• Financial acumen – ability to reconcile accounts receivables with payments received from sales partners• Ability to manage tasks simultaneously• Experience working on Google and web analytics• Experience evaluating and executing SEO strategiesADDITIONAL PREFERENCES• Experience with drop shipping business• Experience working as a site administrator on Magento Ecommerce websites• Background in the electronic gaming industry a PLUS• Knowledge of A/B Testing and Conversion Optimization• Experience creating and managing paid digital advertising campaigns (Google Adwords and Social Media)

    We believe the Experience Matters.
    We love to create simple products that people love to use through scientific usability, cognitive psychology, consumer behavior and business intelligence analytics.
    Headquartered in Riyadh, UXBERT Labs is Saudi Arabia’s first Customer and User Experience, Digital Innovation and Experience design lab. The only innovation lab in the region focusing on on scientifically proven ecommerce and digital product research, training, consulting, design and development.
    It features the first Usability Lab in the Kingdom. The UXBERT Usability Lab is equipped with state of the art technologies like eye tracking research devices and industry leading usability research software to bring the Saudi ecommerce and online market and entrepreneurs a facility where they can focus on user research, evaluation and user testing of all their web and mobile applications and services across various devices and browsers.
    The team consists of certified usability and user experience professionals that spend their days creating in-house UXBERT products, researching, consulting and training companies and entrepreneurs for their products.
    UXBERT Labs is also a startup accelerator that provides entrepreneurs with start up capital, resources and lean UX and MVP business expertise to test, validate and present their ideas and get their startups off the ground. More

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    Assistant Manager – Transaction Tax – International Tax & Transaction Services | Ernst & Young

    Employment: Full Time

    Are you committed, thorough and outgoing – and do you have a good understanding of business and experience of international tax? If so, please read on.The opportunityThis is an excellent opportunity for an experienced Tax professional to join a growing team in an emerging market. As an International Tax Senior, your primary focus will be advising global companies on the various regional and international tax implications of their operations. With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. Our Tax service line in MENA is experiencing a period of significant growth so now is an excellent time to join. Sound interesting?Your key responsibilities- You will be participating in the successful delivery of international tax engagements and assisting managers or above with identifying and pursuing new business opportunities.- You will contribute to building and maintaining client relationships by delivering exceptional client service and collaborate with a team of International Tax professionals across the MENA region and globally to combine diverse cross-border experience with local tax knowledge across a broad spectrum of industries.- You will work as part of a multi-jurisdictional / disciplinary team within tax and across other service lines (including working with colleagues from Transfer Pricing, Transaction Tax, Indirect Tax, People Advisory Services etc.) in terms of pursuing, and delivering engagements and assist in managing engagement economics by suggesting engagement budget, tracking fees and communicating issues to project managers.- You will be building internal relationships within international tax team and across other service lines and coaching more junior staff through delegation and on the job training whilst taking ownership of continuous technical knowledge development through on the job learning and self-development.Skills and attributes for success- If you are a client driven, strategically and commercially aware, excellent communicator in a range of situations both written and oral, enthusiastic with flexible attitude to work strong motivator and interested in developing career in international tax, you will be perfect for the role.

    To qualify for the role you must have- Bachelor’s Degree in Tax, Economics, Accounting, Finance or a related field- 3 – 5 years of relevant Tax experience, in either business or industry- Prior exposure to international taxation with focus on inbound and outbound investments- Strong organisational, project delivery, analytical and verbal/written communication skills- Proven track record with a leading professional services firm- Experience of delivering on international tax projects and on the job coaching of more junior team membersIdeally, you’ll also have- An approved professional qualification or equivalent (e.g. ADIT / ATT / ACCA / CPA / ACA / CA / LLB or MBA, or MA, MSc or PhD in Tax, Economics, Accounting or Finance)- Proficiency in Arabic languageWhat we look forYou’ll proactively maintain your technical knowledge by keeping abreast of global developments in international tax landscape so that you can better advise our clients. In return we’ll provide investment in the right sort of training and offer you the opportunities on projects and assignments that will develop and challenge you so that you’re in the best place to develop your tax career.The types of project you’ll contribute towards may include- Expansion into new markets- Group structure reorganization and / or rationalisation- Review of operating model including permanent establishment risk, withholding taxes, transfer pricing etc.- Review of holding structure, capital structure and financing arrangements- Review of IP structure- BEPS risk assessmentsWhatever the projects and assignments you work on you can be confident that you’re contributing towards helping our clients to develop and execute their international tax strategy ensuring technical excellence and providing the highest levels of client service.What working at EY offersWe offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer:- Support and coaching from some of the most engaging colleagues around- Opportunities to develop new skills and progress your career (including providing financial support and study leave for acquiring one of the above professional tax qualifications or equivalent)- The freedom and flexibility to handle your role in a way that’s right for youAbout EYAs a global leader in assurance, tax, strategy, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Make your mark.Apply now.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.
    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Web Developer / Web Master | Black Pearl

    Employment: Full Time

    A new opportunity has come up with a fast-growing media company in the UAE. Our client is urgently looking for a Web Developer cum Webmaster.In this role, you will have the following responsibilities but not limited to:* Maintaining and updating the content for the website* Proposing designs and feature enhancements as needed* Creating a website and microsite as needed (in house and other clients)* Managing emailers, newsletter, and other digital requirements which will require minimal coding

    To be considered for this role, you will need to meet the following criteria:* Minimum of 2 years of proven work experience working as a web developer.* Strong understanding of UI, cross-browser compatibility, and general web functions & standards.* Acquires hands-on experience with web applications and programming languages such as HTML, CSS, JavaScript, jQuery, and APIs.* Must be able to communicate in English* Willing to work outside office hours when requiredThe working hours of the role will be from 9 AM to 7 PM, Sunday to Thursday.Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do contact us.

    Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East.
    Like a rare and unique black pearl, we consider our partnership with our clients and job seekers as a fine, precious and valuable encounter that needs to be affirmed, developed and supported with a strong commitment to deliver not only the right services but the best in the industry.
    Our aim is to meet and exceed the expectations of our clients, strategically offering Black Pearl services that are customized to the unique requirements of our clients and job seekers alike, resulting in effectively achieving goals and all that is required in this ever evolving and competitive market. More

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    User Experience (UX) Consultant, Digital and Innovation, Technology Consulting (Saudi National) | Ernst & Young

    Employment: Full Time

    In recent years, industries have been disrupted and transformed by digital technology. As a design and innovation consulting professional, you will collaborate with different teams to help businesses define their digital strategy and aspirations, design digital products and experiences and solve their digital and innovation challenges. As part of a high-performing team, you’ll deliver exceptional client service to create engaging, intuitive solutions for our key digital transformation programs.As organizations look to leverage the advantage that technology offers, we are committed to helping you develop the right skills that you’ll need in today’s environment. Working on programs that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the outstanding EY experience lasts a lifetime.The Opportunity:We’re looking for KSA national ‘User Experience (UX) Consultants’ (Senior Consultant to Manager level) to join our team in our Riyadh (KSA) office.This is a hands-on role in which you will be responsible for design centric workstreams of programs, shaping outcomes, managing client relationships and helping grow the design practice.In this role, you will participate throughout the entire design process-from inspiration and research to building prototypes, communicating a vision, bringing to life integrated digital-physical experiences through products and services.If you’ve been part of multi-disciplinary projects, have collaborated with a broad range of stakeholders, interacted with clients, mentored and supported designers, designed impactful experiences and contributed towards the design community, then this role is for you.Your Key Responsibilities:- Design and deliver mockups, prototypes and iterations optimized for a wide range of devices and interfaces- Leverage data analysis, user research, benchmarking, and content audits to facilitate/inform UX recommendations / UI development- Define product requirements based on user and stakeholder research- Structure ambiguous problems and define tasks needed to bring clarity- Present, defend and articulate end-to-end experiences, interaction models and design solutions with colleagues and stakeholders- Navigate multiple stakeholder groups and influence others to ensure that an end-product design meets the core business goals- Develop and administer quantitative research methodologies to gather user feedback and test user reaction and perceptions- Support technical teams through the development process specific to design considerations and user experience.- Be a part of content authoring, localization and translation, including UX copywriting and editing for assistive and descriptive content- Run and facilitate design thinking workshops- Support user testing to validate or continually reiterate and deliver a strong user experience

    Skills and Attributes for Success:- Create wireframes, prototypes, user interfaces and rapidly iterate scenarios- Develop personas, user journey maps & flows, service blueprints and visual design- Organize and facilitate co-creation and ideation workshops- Manage design project delivery teamTo qualify for the role, you must have:- Approximately 3-6 years of recent relevant work experience, working collaboratively across engineering, product management and user research teams- BA/BS degree in service design, graphic design, human-computer interaction, or a related field or equivalent combination of education and experience- A strong portfolio that demonstrates outstanding design skills, deep systems thinking, and a passion business design that solves challenges- Expert level proficiency with common design software, in particular, Sketch, Figma, Invision and Adobe Creative Suite- Prototyping skills across a variety of mediums and needs: low and high fidelity, InVision, and/or other digital tools- Ability to communicate effectively in writing, and walk-through ideas effectively with passion and integrityIdeally, you’ll also have:- A high proficiency in verbal and written Arabic- A dedication to teamwork and integrity within a professional environment- Experience within the government and public sector- Experience in a Scrum-based production process- Experience defining or working with a design systemWhat we Look forA highly motivated person who is open-minded with the ability to run engagements, embrace ambiguity and accept feedback and constructive criticism to realize the optimal user experience. A confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.The right candidate demonstrates propensity to learn and share knowledge with the team, fosters an innovative and inclusive team-oriented work environment and plays a role in nurturing and mentoring juniors within the organization.What Working at EY OffersEY offers an attractive remuneration package where you’ll be rewarded for your individual and team performance . We are committed to be an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:- Support, coaching and feedback from some of the most engaging colleagues around- Opportunities to develop new skills and progress your career- The freedom and flexibility to handle your role in a way that’s right for youAbout EYAs a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.If you can positively demonstrate that you meet the criteria above, please contact us as soon as possible.Join us in building a better working world. Apply now.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.
    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    SQL BI / Power BI Developer | Alpha Data

    Employment: Full Time

    • Over 5 years of experience in developing BI applications utilizing SQL/PLSQL, BI stack, Power BI or Tableau.• Proficient in using MS Power BI to design and create dashboards and reports• Involved in Business Analysis of the OLTP and OLAP data and in decision support. Extensive database programming.• Experienced in Building SSAS Cubes and Dimensions with different Architectures and Data Sources for Business Intelligence and writing MDX Scripts• Experience in writing T-SQL Stored procedures, Triggers, Constraints, and Indexes using various DDL and DML commands.• Developed T-SQL scripts for performing automation tasks, Performed and fine-tuned Stored• Procedures and SQL Queries and User Defined Functions.• Strong knowledge of Data Warehousing methodologies and including star schemas, snowflakes concepts.• Used N-tier architecture for presentation layer, the business and the data access layers and were coded using C#, worked with agile methodology for application development.• Generated ad-hoc reports in Excel Power Pivot and sheared them using Power BI to the decision makers for strategic planning.• Proficient in Creating, configuring workflows designed in MS SQL Server Integration Services (SSIS).• Experience in Reporting Services, Power BI (Dashboard Reports), Crystal Reports, SSRS using MS SQL Server and in supporting services MDX technology of the analysis services• Proficient in designing and scheduling complex SSIS Packages for transferring data from multiple data sources and integrates data based on business logic and to load it in data warehouse.• Designed ETL using SSIS Packages to reprocess any date data at any time using Reprocess Logic.• Developing C# scripts in SSIS and automating tasks using C#.• Maintaining the Log and Audit information in SQL tables, experienced in providing Logging, Error• Handling by using Event Handler for SSIS Packages.• Having knowledge in Dimensional Data Modelling, Cube development and manipulations in SQL Server Analysis Services (SSAS).• Designing current Oracle database by adding tables, relationships, creating stored procedures, views and performance tuning of SQL queries and stored procedures• Developed SQL queries /scripts to validate the data such as checking duplicates, null values, truncated values and ensuring correct data aggregations.• Performed data quality analysis using advanced SQL skills. Performed Count Validation, Dimensional Analysis, Statistical Analysis and Data Quality Validation in Data Migration.• Extensive SQL querying on Staging, Data warehouse and Data Mart.• Explored data in a variety of ways and across multiple visualizations using Power BI.• Strategic expertise in design of experiments, data collection, analysis and visualization• Designed Power BI data visualization utilizing cross tabs, maps, scatter plots, pie, bar and density charts.• Involved designing SSAS 2012 Cubes and building attribute relationships for optimal MDX query performance of Hierarchies and Fact Dimensions.• Implemented Power BI gateway different source to matching analysis criteria and further modeling for Power Pivot and Power View• Experienced in designing and developing SSRS reports using data from ETL Loads, SSAS Cubes and various heterogeneous data sources.• Have knowledge of Big Data Technologies like Hadoop, Cosmos etc.• Excellent analytical, communication and interpersonal skills.• Proficient in technical writing and presentations and a good team player.• Strong investigative and troubleshooting skills.

    SKILLS• Programming Languages – Java, C#, C, HTML• Databases – Oracle 11G, SQL Server, MYSQL• Operating Systems – Windows, Linux• Tools and Software – JIRA, GIT, Oracle, TOAD, SQL Server Integration Services (SSIS), Microsoft SQL Server data tools, SQL server BID Studio 2008, SQLServer Management Studio 2012/2008, Performance Point Server 2010, Power BI

    Alpha Data, is the leading system integrator with over 30 years track record. Founded in 1981, Alpha Data has grown from two employees to a 700-strong workforce building ICT infrastructure solutions for thousands of organizations.
    Alpha Data works with its clients though a combination of deep-level business and technical expertise, an extensive knowledge of today’s technologies, and a mature, highly capable delivery and services infrastructure. Alpha Data’s offerings help our customers improve processes, reduce data centre and infrastructure costs, manage risk and governance and enhance top-line revenue. Our business approach is based on establishing long-term partnerships that encourage success through mutual benefit.
    Alpha Data has established strong industry ties, with the highest level of accreditation achieved with HP, Microsoft, Avaya, Cisco, Belden and Juniper in addition to an eco-system of complementary vendors. This enables Alpha Data to deliver a breadth of best-of-breed solutions to its customers through our teams of pre-sales, post sales, project implementation and support experts. Alpha Data has won the Systems Integrator of the Year Award at two of the region’s leading technology awards – CPI’s Reseller Middle East Partner Excellence Awards and ITP’s Network Middle East Innovation Awards, respectively and has always maintained a top position in the list of system integrators in UAE. More

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    Physical Security Consultant, Technology Consulting (Saudi National) | Ernst & Young

    Employment: Full Time

    Cyber and physical security is one of the most important risks facing businesses today. Organizations physical security capabilities was tested during COVID19 pandemic and organizations are looking for trusted consultants to enhance the capability. Also, as organizations move forward on their digital journey the cybersecurity risk exposure is increasing and there is a huge demand for trusted cyber and physical security consultants. Our clients are overwhelmingly turning to EY for help and guidance on how to enhance the physical security and protect their assets, minimise business disruption and improve security.The opportunityAt EY we have ambitious plans to expand our already market leading cyber security practice. With investment secured, we continue to build our MENA based cyber practice and anticipate continued growth throughout the next five years. We need excellent people, across all grades, to join us and to be part of our exciting growth strategy .We are looking for a Saudi national Senior Consultant/Assistant Manager to join our Cyber Security team to lead consulting project delivery and opportunities in the field of physical security solutions covering end to end life cycle of the engagement.Your key responsibilitiesThese will include the following work activities:Site Surveys and Risk Assessment- Conduct As-Is Study/Site Surveys to assess the facility-wide physical security challenges, upgradation and interoperability of existing systems- Coordination with relevant stakeholders for data collection- Conducting comprehensive risk assessment including risk identification, classification and prioritization- Compliance to global frameworks and standards for security management- Knowledge of governance and risk frameworks of the organization for its effective operations- Preparing gap analysis reportDesign of Physical Security blueprint- Defining strategy and roadmap with respect to the security control measures for the identified risks- Update and develop the framework along with People, Process & Technology- Understands technology solutions like – IP based CCTV/video surveillance, Artificial intelligence-based video analytics solutions for facial, behaviour recognition (people, object & characters), access control, perimeter security/PIDS, intrusion detection, integration of existing/legacy security solutions, communication systems (IP PABX, VOIP, Tetra, DMR, Bots), alarm/incident handling systems like PSIM applications.- Strategy formulation for training and awareness programs- Design principles for the technical infrastructure- Solution architecting for integrated security platform and technology assessment- Envision & design of Security Command Centre- Designing, develop and implement physical security policies and procedures /SOPs- Preparation of Cost estimates, CAPEX and OPEX scenarios- Draft Specifications & RFP for ContractorProgram management- Ability to liaison with multiple stakeholders including management, ecosystem partners, vendors etc.- Reviewing the design documents including FRS, SRS, SDD, HDD, SOPs and CONOPS- Program Governance while also ensuring the quality assurance with respect to the designed solution.- SLA Monitoring- Compliance Management- Training and knowledge transfer- Planning and conducting Crisis simulation exercises crisis managementBusiness Development- Identify additional opportunities in the field of physical security that maybe be strategic and viable- Work in a collaborative manner to pursue and respond to client opportunities by preparing techno-commercial proposals.- Leading the presentations to prospective clients to support in conversion of the lead into a win.- Aware of market ecosystem to identify new leads or partners to go ahead with.- Support in defining the GTM strategy.Skills and attributes for success- An existing track record of successful engagement delivery in physical security is expected of all candidates for this role.- A Big 4 background or comparable consulting experience is highly advantageous.

    Qualifications and Experience- Bachelor of Engineering or Bachelor of Technology with + MBA (preferable)- Certifications like CPP by ASIS or equivalent certifications are preferred- Years of experience: 5-8 years of overall relevant experienceWhat working at EY offersWe offer a competitive compensation package where you will be rewarded based on your performance and recognised for the value you bring to the business. We also offer:- Support, coaching and feedback from some of the most engaging colleagues around- Opportunities to develop new skills and progress your career- The freedom and flexibility to handle your role in a way that’s right for youAbout EYAs a global leader in assurance, tax, strategy & transactions and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.Build your legacy with us!Apply now!

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.
    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Network Quality & Service Monitoring Engineer (Omani or GCC National) | Ooredoo Group

    Employment: Full Time

    Department Purpose:- Ensure the quality and performance of network nodes and services.- Define the OSS strategy in terms of service monitoring (SQM/CEM)- Define E2E KPIs, objectives and guidelines for network quality and service monitoring and to truck those elements.- Provide trends analysis, intelligent reports and consensus action plans to management and concerned stakeholders.- Testing and evaluating the new CPEs.Role Purpose:- The Network Quality & Service monitoring team works on defining the main KPIs for network and service quality and tracking those KPIs provide trends analysis and action plans to management.- This covers different services in voice and Data technologies like 2G/3G/4G TDD&FDD ,5G radio, CS Core, PS Core, transmission, VAS, IGW etc monitor End to End network elements and services.- Defining End to End service KPIs to be monitored from network and customer perception (For both Mobile& Fix) to support management with high level network/services status

    The Person:Education Level ( Minimum / Preferred):- Bachelor Degree in Telecommunications/Data Analyst engineer/Data Science or related fieldsRequired Experience and Knowledge to be able to do the job ( Minimum / Preferred):- Good Background in Mobile and Fixed technologies and related topologies and interfaces- A strong understanding of mobile industry trends and services- Business sense to make cost vs. technology trade-offsProfessional Qualification / Certification requirements:- Valid driver’s license and good driving skills.- Network certificationJob specific technical skills- Sound knowledge in conducting test analysis and defining business key performance indicators (KPIs)- Demonstrates flexibility and creativity to adopt processes to meet changing business needs- Ability to look at things through a wide lens, and a strong initiative to take the lead in removing road blocks- Team Work & Co-operation- Demonstrate positive attitude and high level of energy- Ability to think creatively and solve problems- Excellent interpersonal, analytical, written and verbal communication, and presentation skills- Organizational CommitmentBehavioral skills- Communicating Effectively- Attention to Detail- Planning & Organizing- Results Orientation- Knowledge of latest technologies and trends in Telecommunications industryKPI:Benchmarking- Supporting the Sr. Engineer to benchmark the KPIs with key operators specially in Ooredoo Group on Network and services quality and ensure methodology are reviewed frequently taken into account best practices and company objectivesValidating- Validate network quality & capacity and produce assessment in any deviation on them.- Study impact of pro motion and change to capacity KPI.Strategy Support- Understanding and Supporting the organization’s business objectives and long term strategy.- It involves analysing row data which is supplied by operation to update and highlight any change in network performance (CS, PS, VAS, RAN, & PSTN) to planning and other teams.- In addition, recommend to planning and marketing what is required to increase company’s profit based on customer’s behaviours.Monitoring Tools- Utilizing the tools to have full visibilities as End to End and producing professional reportsTechnical know-how- Learning and developing technical skills covering End to End Monitoring for Mobile& Fix to improve customer perception quality and service reportingProject planning- Participate in project teams to address problems that are having an immediate and negative impact on the organizationVendor- Dealing with different vendors to evaluate and acquire new tools from third parties.Note: you will be required to attach the following:- Resume / cv- Passport-size photograph

    We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.
    Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012. More