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      Information Security Officer | BuildWell HR Solutions

      by

      Employment:

      Full Time

      Job Overview Develop, document, maintain, and distribute Information Security policies and procedures in line with laws, regulations, and industry best practices. You will be responsible for identifying information security issues and working with relevant stakeholders to resolve them. you should have good analytical skills and in-depth knowledge of best practices to prevent a wide range of information security threats. Top candidates will also be excellent communicators, able to train and educate our staff in various information security topics. Responsibilities and Duties • Develop Information Security policies and procedures in compliance with the Information Security Regulations (ISR). • Identifying information security issues and working with relevant stakeholders to resolve them. • Conduct Information Security Awareness for all Employees • Respond to Information Security Incidents • Keeping up to date with developments in IT security standards and threats. • Ensuring that the information security management system confirms to requirements of Information Security Management System (ISMS) and ISR. • Ensure Risk Assessments are conducted on all information systems • Establish appropriate measures to assess, determine compliance and effectiveness levels of ISMS & ISR • Review Application changes and projects from information security perspective. • Collaborating with management and the IT department to improve security. • Documenting any security breaches and assessing their damage.

      Salary:
      AED
      15,000 to 18,000
      per month inclusive of fixed allowances.

      • Education – bachelor’s degree in relevant field. • Familiarly with Information security standards, regulations and frameworks (ISMS,ISR) • Experience – IN preparing IT Security Policies and Procedures. • Specific skills – Certified IT Security champion • Team player with excellent communication skill. • Knowledge of Arabic is plus.

      Buildwell HR solutions is a Human Capital Consultancy and Executive Recruitment agency that focuses on providing insight, a personalised approach and targeted solutions for our clients.

      At Buildwell, you are in safe hands. Our wealth of wide-ranging experience in specialized and multilingual recruitment allows us to offer the right and uniquely tailored solution to each employer, whatever their recruitment requirements. Our extensive experience across industries, private and public sector, international markets including start-ups and M&A, provide us with a unique perspective of business, cultural and leadership challenges.

      We combine our expertise of international recruitment and our deep understanding of the GCC markets together with an intimate understanding of your business to design solutions to help you overcome these challenges, grow and achieve outstanding performance.

      Having led successful transformation outcomes across various organisations, our approach focuses on forging better connections that enable speed, engagement and enhanced performance outcomes. More

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      Manager, Contact Center Business Support & Operations | Commercial Bank of Dubai (CBD)

      by

      Employment:

      Full Time

      Job Purpose:The job holder is responsible for providing strategic support and direction with respect to new initiatives, quality assurance, driving revenue generation opportunities, managing Call Centre Operations and drive operational excellence across all retail and commercial products for the bank. It includes development and maintenance of efficient processes for business and service enhancement driven by system based solutions which are delivered by well trained staff. Providing the required structure for efficient functioning of fulfillment team, follow-up team, web chat and phone banking team.Principal Accountabilities:Strategy Implementation • To develop quality assurance, training and process and control and implement the approved structure to achieve the metrics• To build the quality and control targets and the measurement tools required to ensure they are achieved down to the individual staff level• To develop the required Quality Assurance (call, transaction and process) MIS for all units under Contact Center.• To build and feed into the recruitment and staff development process of all units in Contact Center to ensure that right resources are being recruited , effective training deployed and staff groomed for increased /changes in responsibilities• Work with the Head of Contact Center to develop and implement a control strategy that drives improved risk governance • Develop and Implement Quality and Key Control metrics• Identification and implementation of Key measurements for call, transaction, and operational risk items• Implementation of the framework of measurement of performance of these metrics working with various teams owners to define and roll-out the unit specific metrics• Providing intelligence and support to Contact Center. • Arrange monthly front office back office meetings, Service Quality Forums, Audit reviews etc.• Work with relevant stakeholders to create awareness amongst the Contact Center Leadership team on the performance of Key Indicators of various interactions and processes that impact customer’s experience and propose measures to improve their performance.• Where required, provide support and cross check the performance rating given on KPIs for each unit • Responsible for Contact Center Readiness for New Product and Service launch• Represent Contact Center in all new product, process and service launches • Work with Business, Product Heads and cross functional stakeholders across the bank to define processes, system requirements and SLAs for new products and services to ensure readiness of Contact Center• Develop metrics, training material, control guidelines to measure performance• Enhance processes for defining, monitoring and reporting service performance against service level agreements (SLAs) metrics and other related targets.• Perform Competition scan on service metrics and customer experience for benchmarking against the best in class.• Revenue Generation• Provides insight into revenue generation opportunities and how to transform the unit into a profit Centre.• Structure the performance management of contact Centre fulfillment team to ensure high conversion of leads.• Provide management with recommendations that will drive increased sales and productivity• Perform analysis on key revenue generation metrics and recommend action• Collaborate with product owners to identify and implement enhancements to increase sales from contact Centre

      RequirementsEducation & Experience• Graduate or post-graduate, preferably in commercially oriented discipline with recognized diploma in Banking• At least 10-12 years of overall Banking experience with specialized experience in Contact Center people and process management

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Head of PBG Projects Portfolio | Commercial Bank of Dubai (CBD)

      by

      Employment:

      Full Time

      The Head of PBG Projects Portfolio will be responsible for the management, business analysis and oversight of a portfolio of Tier 1 WBG CBD projects as well as oversight of a subset of Tier 2 projects. The incumbent will contribute to the governance of ECMO standards.• Shaping the change agenda for PBG, working with General Managers and their direct reports to prioritize key change initiatives in line with the strategic direction of CBD• Managing a portfolio of multiple projects – managing their interdependencies, resourcing and any proposed changes which may affect project priorities• Establishing and maintaining effective working relationships with all senior business unit stakeholders including General Managers and external vendors as required and ensuring effective portfolio communications• Identifying resourcing needs in line with the portfolio plan• Facilitating Steering Committees with Executive Committee membership to ensure strategically important changes remain on track for delivery• Ensure accuracy of project charters (including change impact assessments and project plans), business requirement documents and project reviews• Consulting on business cases and UAT strategies undertaken by the business units and advising General Managers and direct reports on same• Overseeing translation of business analysis, requirements definition and business case production into practical implementation• Managing senior stakeholders in uncovering and resolving potential conflicts or disagreements about project priorities• Designing effective strategies to ensure change adoption (e.g. Training and Communications)• Ensuring portfolio resources are appropriate to enable the necessary operational and strategic capability• Providing coaching and guidance to the respective BU / Department to enhance the effectiveness of project and change management and supporting governance within the BU / Department• Ensure access to sensitive information pertaining to the Bank, and ongoing and future projects are maintained in strict confidence• Comply with the latest guidelines of the Central Bank of UAE• Contribute to successful internal audits and ensure timely closure of audit points through realignment of procedures

      Requirements• Minimum Bachelor’s degree• Post graduate in business management is a plus• 7 years of banking experience.• 10+ years of experience in projects / change management; preferably in a financial institution• Excellent communication skills• Excellent understanding of project management fundamentals (Prince2/PMP certification is a plus)• Hands-on knowledge and experience executing and managing complex Retail Banking projects• Excellent organizational and time management skills• Able to multi-task and work under stress in a fast-paced environment• Analytical and detail-oriented• Capable of shuffling priorities as needed• Proven experience of translating business analysis, requirements definition and business case production into practical implementation• Proven capability to manage stakeholders at all levels and maintain effective working relationships

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Telesales Executive | FinOne Marketing

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      Employment:

      Full Time

      • Assisting in resolving customer complaints/disputes.• Providing information to customers.• Monitoring sales performance.• Closing sales deals.• Keeping a record of calls and relevant details.• Updating customer details.

      Salary:
      AED
      2,000 to 3,000
      per month inclusive of fixed allowances.
      Additional benefits: VISA PROVIDED

      • An effective telesales representative must be an excellent communicator and have superior people skills. • They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. • The goal is to help the company grow by bringing in customers and developing business.

      FinOne Marketing LLC is one of the leading direct sales and marketing company in the UAE. With very well experienced management team and staff.

      We pride on our experienced professionals resources that deftly handle clients with an upbeat and engaging personality. Proficient in multi-languages, diversified FinOne staff hailing from different nations enables them to penetrate the market with ease. They are well trained in sales, marketing and customer service and can handle business queries with professional ease. Once the sales project is awarded by a client an exclusive team consisting of Sales staff, Team Leader and Sales Manager and is assigned to manage their sales activities. More

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      Associate Accountant/Accountant | Industrial and Commercial Bank of China (ICBC)

      by

      Employment:

      Full Time

      • Responsible for ledger/account maintenance, reconciliation, internal journal input, posting etc.• Monitoring and reviewing general expense applications to ensure it is in compliance with the Bank’s policy, handling basic accounting responsibilities like preparing checks for payment, journal entries, vouchers, bank reconciliation, etc.• Assisting the preparation of financial statements, business activity reports and various reports required by the Head and local regulators.• Working on the VAT reconciliation and declaration.• Any other responsibility assigned by the bank or person in charge of the department.

      • Bachelor’s degree in a business-related field.• Strong communication abilities in both Mandarin and English.• Strong execution, communication, and interpersonal skills.• Proficiency in Microsoft, or other office applications.• Strong data collection and analysis skills.• Related working experience preferred.• Related certificates, such as ACCA, FRM, CFA, CPA, CIIA, etc. preferred.

      Industrial and Commercial Bank of China Ltd. (ICBC) is China’s largest bank and the largest bank in the world. It is one of China’s “Big Four” state-owned commercial banks (the other three being the Bank of China, Agricultural Bank of China, and China Construction Bank). It is the largest bank in the world in terms of market value, the world’s largest bank by deposits, and the world’s most profitable bank.

      In October 2008, the opening of Industrial and Commercial Bank of China (Middle East) Limited ( regulated by the Dubai Financial Services Authority) allows ICBC to become the pioneer among the Chinese financial institutions for the Middle East market. With strong support from its Head Office located in Beijing, ICBC Middle East support the financial needs of the UAE and the Middle East area, provide a comprehensive international trade,overseas financing against domestic support, project finance, clearing and settlement, and a series of financial services, become a link of economic and trade exchanges between China and Middle region. More

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      Group Head of Planning & Analysis | Robert Half

      by

      Employment:

      Full Time

      The CompanyRobert Half are exclusively working with a buyside investment company searching for a Senior member to join their Finance Team in Abu Dhabi. Reporting directly to the Group CFO, the candidate will be interacting with management at all levels within the organization to prepare comprehensive financial analyses, reports, and budgets at the corporate group level. The role will also be driving a routine calendar of events including consolidation of results, budgets, 5-year business plans and the analysis and reporting of financial data.The Role* Lead an ongoing group-wide effort to develop and implement an executive dashboard at the Holding and business unit levels.* Develop reports for top management summarizing the business financial positions, returns, yields, capital usage, and cash flows and coordinate the preparation of strategic business plans, budgets, and financial forecast.* Perform analytics to support corporate strategic planning and business development decision-making, including long term forecasting and valuation models.* Perform analysis and create models to support executive management in making operational and/or financial decisions.* Prepare Group’s annual budget including review and Business Units’ budgets. * Ensuring budget process is informative and on time.* Enhance the process and timeline management of coordinating and collating budget related information from departments, businesses unit/group companies.* Monitor performance to business KPIs by departments, business unit/group companies across the group highlighting and reporting variances and corrective actions.* Prepare presentation of BOD/Committees and senior management.* Preparing reports and analysis for management review and conduct specific tasks as required by management from time to time.* Prepare modelling, planning and execution of ad hoc financial analysis as required by senior management.

      The CandidateMinimum Qualifications* A CFA Charter holder or Chartered Accountant.* Bachelor’s degree in finance, business, or related field – Master’s degree preferred.* 10-15 years of progressively responsible FP&A leadership experience.* Prior work experience in a corporate family group entity in the GCC is a must.* Excellent interpersonal, leadership, communication, problem-solving skills, and a remarkable attention to details.* Prior experience in a Big Four firm is desirable.* Exceptional / advanced skills in the use of Microsoft Dynamics or similar dashboard systems, Excel and PowerPoint.* Strong analytical, consolidation and financial modelling skills.* Experienced in producing financial reports and presentations to Board standard.* Knowledge of ERP systems and related technologies.Salary* 45,000 AED a monthRobert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Pay and salary ranges are dependent upon experience, qualifications and training.

      Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world’s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide. More

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      Investment & Startups Manager | KOTRA

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      Employment:

      Full Time

      Please note that KOTRA Dubai DOESN’T ACCEPT TELEPHONE INQUIRIES.Investment & Startups Manager (Korea Government-funded Promotion Agency in Dubai)Our CompanyKotra stands for ‘Korea trade-investment promotion agency’. We promote Korean SMEs and Startups to penetrate UAE & GCC market. We hold business delegations and exhibitions to allure local buyers and investors. We also share job opportunities from here to Koreans.The team Investment & Startups team specifically promotes local investors who are interested in starting a business in Korea and Korean startups who wants to expand their business here. We manage investors and local network to connect Korean startups and help them onboarding UAE startup ecosystem. We hold delegation, pitch day and networking meetings here in Dubai and Korea.The roleThe key purpose of the Investment Manager role is to be responsible for developing and managing investment opportunities and connecting Korean startups and SMEs to meet investors through on/offline meetings. The one will also vibrantly network with investors and report networking, investment promotional meetings to meet the performance index. This role reports to senior manager.Management LevelManagerKey Responsibilities:* Plays key role in investment activities by providing analytic support, project management, presentations, communication and recommendations for deal making. * Provides investors with consultation about the geographic selection, the industry, the type of investment, and their capital that would be invested within 5 years and help them with preparing investment documents behalf of our branch based on high understanding about investment process, geographical benefits, governmental policy and regulations within Korea and UAE. * Manages target investors within relevant segments* Propose investment strategies & implementation plans. * Attend networking sessions and events to broad our branch’s network around 1~2 times per month (overtime may apply) and report meeting result with business cards.* Consults each of Korean startups based on thorough study about their technology and connects them with UAE and GCC based investors via on/offline meetings. * Supports Korean startups with their business meetings case by case when they are on a business trip to UAE and investors when they visit Korea as well (if so, overtime duties may apply and will be rewarded with vacations).

      Key requirements* University degree in Economics, Finance, Investment or a related discipline is preferred * Very fluent in both Korean and English, with preference to Arabic speaking candidates* 5 years+ experience within Investment, Startup business or similar.* High knowledge in Venture capital & start-ups.* Excellent project appraisal, investment project managing skills.* Strong understanding of and experienced in promoting Korean technology & startup ecosystem.* Ability to apply sound business judgment and an analytical, pragmatic and creative approach to problem solving.* High level of discipline and integrity with positive attitude and ability to work independently and under pressure.* Ability to plan and prioritize effectively: strong project / process management skills.* Ability to develop and broad strong relationships with people at all levels.* Very strong verbal and written communication skills, including negotiation and presentation.* Technically proficient (Advanced) in Excel, Word, PowerPoint essential

      Since its establishment in 1962 as part of the Koreas first 5-year Economic Plan, KOTRA has been dedicated to creating new export markets and increasing Koreas trade value, which reached $1 trillion in 2011. In the late 1990s, the agency helped Korea overcome the Financial Crisis by starting its foreign direct investment promotion division. And in the last half century, KOTRA has played a significant role in supporting Korean companies expanding overseas.

      Today, the world economy is more volatile than ever due to the European financial crisis, China’s hindered economic growth, upcoming elections in 15 countries and security issues in the Middle East. In preparation for a rapidly changing market environment, and using Koreas expansive FTA network, KOTRA is focusing on the globalization of small and medium sized enterprises(SMEs), the backbone of the Korean economy, by providing them with customized support related to global business establishment and export. More

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      Associate Relationship Manager / Relationship Manager | Industrial and Commercial Bank of China (ICBC)

      by

      Employment:

      Full Time

      • Develop and maintain relationships with clients to achieve personal business targets and department business targets.• Provide the marketing strategy/plan and works closely with the Head to execute and deliver on such strategies/plan.• Conduct CDD and AML risk assessment when onboard clients, and conduct a periodic review of KYC.• Meet customers and solicit business for the Bank; arrange meetings with potential customers.• Prepare marketing proposal and negotiate with customers after understanding/exploring of demands of clients.• Carry out CDD and credit assessment work before submitting application of transition/credit rating/credit limits to Credit Committee. • Other work assigned by heads of the department or senior management

      • Bachelor’s degree in a business-related field.• Strong communication abilities in both Mandarin and English.• Strong execution, communication, and interpersonal skills.• Proficiency in Microsoft, or other office applications.• Strong data collection and analysis skills.• Related working experience preferred.• Related certificates, such as ACCA, FRM, CFA, CPA, CIIA, etc. preferred.

      Industrial and Commercial Bank of China Ltd. (ICBC) is China’s largest bank and the largest bank in the world. It is one of China’s “Big Four” state-owned commercial banks (the other three being the Bank of China, Agricultural Bank of China, and China Construction Bank). It is the largest bank in the world in terms of market value, the world’s largest bank by deposits, and the world’s most profitable bank.

      In October 2008, the opening of Industrial and Commercial Bank of China (Middle East) Limited ( regulated by the Dubai Financial Services Authority) allows ICBC to become the pioneer among the Chinese financial institutions for the Middle East market. With strong support from its Head Office located in Beijing, ICBC Middle East support the financial needs of the UAE and the Middle East area, provide a comprehensive international trade,overseas financing against domestic support, project finance, clearing and settlement, and a series of financial services, become a link of economic and trade exchanges between China and Middle region. More