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      Assistant Manager, Settlements – UAE National | Commercial Bank of Dubai (CBD)

      by

      Employment:

      Full Time

      Job Purpose:Accountable for handling Settlement functions within Card Operations in Retail Operations through end-to-end ownership and ensuring that all operations handled by Off-shore Partners, including Settlement Interchange Entries from Visa, MasterCard, UAE CB, E-11, Merchant Set-up & Settlement, Quarterly Member reporting, Scheme Billing, Write-Offs, Expense Provisions, Card Maintenance related activities in the unit are carried with maximum efficiency & control and customer satisfaction is provided in accordance with agreed service standards and by managing costs / risks. Principal Accountabilities:Accountable for handling day to day operations in Settlements Unit involving BTs / COCs, general ledger entries, making required corrections for reconciliation differences identified by reconciliation team, Visa / MasterCard / Central Bank / E-11 Interchange settlement processing, reject -re-entry processing , Vendor pay-outs, provision entries, write-offs, reward entries, on-boarding of pre-paid cards, card maintenance, merchant settlement, cardholder re-payments, Auto-Debit Instructions, card closures, reconciliation & posting of card scheme billing, Merchant Set-up & Maintenance, generation of MIS, reporting of errors, archival of daily files & documents, updating Operations Risk Database, whilst ensuring that these activities are carried out by off-shore partners, courier agencies, third party service providers & on-shore team, with maximum efficiency, security and control in accordance with established procedures and agreed service standards• Accountable to monitor controls on card maintenance and settlement activities handled by off-shore team through EOD Report/sample validations on daily basis and review of GL reconciliations.• Accountable for review of procedures in coordination with Manager, Card Operations to ensure that Settlements Unit activities are always geared to deliver the requirements of the business especially when new products are launched or when new GL accounts are opened which significantly impact volumes.• Accountable to recommend vendor invoice payments on monthly basis after reviewing bills in accordance to the process.• Accountable for the end-to-end ownership of activities and ensure customer satisfaction is provided at all times.• Accountable to monitor vendor payments on monthly basis and channel feedback to Manager Card Operations on any delays.• Accountable for providing efficient and quality services to both internal and external customers that meet or exceed agreed service standards while responding to all enquiries on cardholder disputes received whether by phone or through written correspondence and channel feedback into process improvements.• Accountable to ensure that reconciliation and accounting of daily merchant / ATM settlement, daily Interchange Settlement received from Payment Schemes and that all fees, charges and other incomes earned on interchange transactions are properly debited / credited by respective Payment Schemes and are properly debited / credited to merchant / ATM suspense a/c / internal suspense & P&L a/cs.• Accountable to keep Manager, Card Operations advised of any material operational / process weaknesses and non-compliance with controls in the unit and incidents to be updated to Bank’s ORM on all potential and confirmed fraud / risk cases.• Work closely with Manager, Card Operations during implementation of the card system enhancements / upgrades / compliance releases on settlements by developing Test Scripts, conducting User Acceptance Testing, and certification with Payment Schemes, if required.• Accountable as one of the joint custodians for Retail Operations chubbs to ensure that all custodial items are kept under safe custody. • Ensure that Settlement Unit activities conform to Bank’s standard of quality, operational efficiency and controls and include effective internal controls to manage operational risks and stand the test of audit.• Work closely with Client Engagement function and ensure effective complaint management & handle customer complaints and enquiries when escalated and channel feedback into process improvements.• Work closely with Sales, Business & IT functions to ensure that all operational support are addressed whenever a new product or new product features are launched in the market.• Work closely with Manager, Card Operations to ensure that Settlement Unit function is always geared to deliver the requirements of the business• Accountable for maintaining a perfect match of all processes followed in Settlement function with SOPs at all times.• Accountable to act as a back-up of operational functions within Retail Operations, during leave period of the primary Unit Head

      Requirements:Education and Qualification:• University degree or equivalent qualification• At least 3 years of experience in managing Settlement Operations with a thorough knowledge of Payment Scheme (Visa, MasterCard, UAE CB & E-11) regulations on Interchange Settlement processing, Scheme Billing ,Quarterly Member Reporting & Merchant Acquiring Operations.

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

    • 88 Shares129 Views

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      Senior IT Operations Manager | Michael Page

      by

      Employment:

      Full Time

      As the Senior IT Operations Manager, you will report into the group CTO and have a hands-on leadership role to identifying and implementing cost-effective technology solutions for all aspects of the business. You will provide the strategy, leadership, and day-to-day management of the DevOps and SiteOps departments inclusive of infrastructure, software, hardware, networks, and security initiatives.Client DetailsA leading energy company going through exciting developments.Description* You will be responsible for uptime and performance of the global network, voice, and compute service design.* You will explore new technologies and software as appropriate and in conjunction with the CTO.* You will oversee cost effective operational improvements in the data center, network, server, and communications infrastructure to ensure high performance of the IT department.* You will have operational responsibility of Data Centres, the entire network and system infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connections.* You will work with the CTO to develop operational and capital budgets to address the needs of various areas of the IT department, for example, system infrastructure, security, networks, and databases.* You will manage an agile and high-performance global team of technology professionals to provide performant and available service desk, voice, network, and compute services.* You will also provide strategic roadmaps, create reports and presentations for executive summaries, meetings, liaisons with other departments, external agencies, vendors and, create/manage company wide announcements for infrastructure vertical.* You will establish written public policies and procedures, maintain accurate inventory of all assets, support renewals, technology purchases, and evaluate new technologies.* You will be in-charge of business continuity and disaster recovery within the department as well as the recommendation and implementation of new investments within the technology infrastructure.* You will implement procedures and controls that ensure that information and data are secure and in compliance with the security and storage regulations of the business.Job Offer* Dynamic work environment* Attractive salary with family benefits* Opportunity to work for a leading global organisation

      * Minimum of bachelor’s degree in Computer Science, Information Systems, or equivalent field.* You will have over 10 years of experience in IT Infrastructure and Operations with at least 5 years of leadership experience where you have managed global teams at various sites.* Must have had experience of working in at least one of the following industries – Oil & energy electrical/electronic manufacturing, machinery, industrial automation, mechanical or industrial engineering, mining, or semiconductors.* Knowledge of developing and managing SLAs, KPIs and critical success factors for IT services, processes, and operations.* Knowledge in Microsoft Solutions, i.e. design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration.* Deep understanding of Data centers (cloud and inhouse), Network Switches, Network Routing, MPLS, Network administration, Network integration, Network Security and network advancement.

      Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

      The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

      Finance & Accounting
      Banking & Financial Services
      Procurement
      Property & Construction
      Engineering & Supply Chain
      Oil & Gas Technical and Engineering
      Human Resources
      Sales
      Marketing
      Technology
      Secretarial
      Executive Search
      Legal

      The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

    • 113 Shares149 Views

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      Assurance – IT Audit Senior Associate 2 | PricewaterhouseCoopers

      by

      Employment:

      Full Time

      Line of ServiceAssuranceSpecialismAssuranceManagement LevelSenior AssociateJob Description & SummaryA career in our Information Technology Audit Services practice, within Risk and Compliance services, will provide you the opportunity to work with a team that provides clients with extensive risk and controls technical knowledge and sector specific experience. You’ll have the opportunity to develop a holistic approach to risk that protects businesses, facilitates strategic decision making and enhances efficiency by assisting management in the assessment of project risks and controls.Our team uses current and emerging technologies to assist clients with financial reporting, compliance, and operational processes controls. You’ll provide services related to controls around the financial reporting, compliance and operational processes, including business process and Information Technology management controls.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

      As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Use feedback and reflection to develop self awareness, personal strengths and address development areas.- Delegate to others to provide stretch opportunities, coaching them to deliver results.- Demonstrate critical thinking and the ability to bring order to unstructured problems.- Use a broad range of tools and techniques to extract insights from current industry or sector trends.- Review your work and that of others for quality, accuracy and relevance.- Know how and when to use tools available for a given situation and can explain the reasons for this choice.- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.- Use straightforward communication, in a structured way, when influencing and connecting with others.- Able to read situations and modify behavior to build quality relationships.- Uphold the firm’s code of ethics and business conduct.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

    • 100 Shares99 Views

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      Assurance – IT Audit Associate 2 | PricewaterhouseCoopers

      by

      Employment:

      Full Time

      Line of ServiceAssuranceIndustry/SectorNot ApplicableSpecialismAssuranceManagement LevelAssociateJob Description & SummaryA career in our Information Technology Audit Services practice, within Risk and Compliance services, will provide you the opportunity to work with a team that provides clients with extensive risk and controls technical knowledge and sector specific experience. You’ll have the opportunity to develop a holistic approach to risk that protects businesses, facilitates strategic decision making and enhances efficiency by assisting management in the assessment of project risks and controls.Our team uses current and emerging technologies to assist clients with financial reporting, compliance, and operational processes controls. You’ll provide services related to controls around the financial reporting, compliance and operational processes, including business process and Information Technology management controls.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

      As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Invite and give in the moment feedback in a constructive manner.- Share and collaborate effectively with others.- Identify and make suggestions for improvements when problems and/or opportunities arise.- Handle, manipulate and analyse data and information responsibly.- Follow risk management and compliance procedures.- Keep up-to-date with developments in area of specialism.- Communicate confidently in a clear, concise and articulate manner – verbally and in the materials produce.- Build and maintain an internal and external network.- Seek opportunities to learn about how PwC works as a global network of firms.- Uphold the firm’s code of ethics and business conduct.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

    • 63 Shares159 Views

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      IT Manager | Trident Freight

      by

      Employment:

      Full Time

      • Managing Information Technology and computer Systems (IS&T).• Plan, Organize, control and Evaluate IT and electronic data operations.• Design, develop, integrate, implement and coordinate systems, policies and procedures• Ensure security of data, network access and Backup systems.• Act in alignment with user needs and system functionality to contribute to organizational policy• Identify problematic areas and implement strategic solutions in time• Audit systems and assess their outcomes• Preserve assets, information security and control structures• Handle annual budget and ensure cost effectiveness

      • Proven working experience as an IT Manager or relevant experience• Excellent knowledge of technical management, information analysis and of computer hardware/software systems – ORACLE, PL SQL, Vb. Net, .Net Framework• Hands-on experience with computer networks, network administration and network installation• Ability to manage personnel

      Trident Freight LLC, the International Forwarding arm of Dubai based Rais Hassan Saadi Group was established in the year 1990 in United Arab Emirates.

      The Company has grown as one of the leading International Forwarder in UAE through our International Network of Offices by providing and meeting the International Transportation and Logistics requirements of our Customers.

      The Company has migrated from the traditional forwarding to a more customized and integrated approach towards the business to suit the changing requirements of our customers. More

    • 75 Shares129 Views

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      Legal – R&Q Associate | PricewaterhouseCoopers

      by

      Employment:

      Full Time

      TLS – Legal – R&Q AssociateLine of ServiceTaxSpecialismRiskManagement LevelAdministrativeJob Description & SummaryA career within Legal Services, will provide you with the opportunity to help our clients adopt a more strategic approach to global entity governance across their organisations. We help our clients and their legal entities with the incorporation of new companies, on going compliance with local legislation, and restructuring of their global businesses to manage governance and compliance risks.Our team specialises in providing legal advice across all of our clients disciplines. You’ll help provide legal support to a wide array of specialty areas from cyber security and technology to banking and intellectual property.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.At the Administrative level, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:• Conduct self in a professional manner and take responsibility for work and commitments.• Flex approach to meet the changing needs of teams and clients.• Identify and make suggestions for improvements when problems and/or opportunities arise.• Learn about business needs are changing and consider the impact on services provided.• Take action to stay current with new and evolving technology.• Handle, manipulate and analyse data and information responsibly.• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.• Anticipate the needs of others and take appropriate action.• Embrace different points of view and welcome opposing and conflicting ideas.• Uphold the firm’s code of ethics and business conduct.

      • Create and manage Salesforce opportunities (internal)• Input and manage the onboarding process for new / existing clients – KYC, AFS etc. (internal)• Develop and implement a working solution to manage / track the onboarding process – ensuring the KYC process is completed in a timely manner (internal)• Streamline the onboarding experience for our clients (external/internal)• Manage JBR clearances / other vendors and work efficiently with Legal Finance to ensure policy adherence and prompt payment (internal/external)• With UAE as the hub, act as the senior team member to manage the onboarding process across KSA and Qatar (internal)• Scope to design and roll out any new efficiencies with the support of Legal Finance and Operations Lead (me)• Ad-hoc support on other Legal Operational areas.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

    • 100 Shares199 Views

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      Executive Assistant Associate – Office Management | PricewaterhouseCoopers

      by

      Employment:

      Full Time

      Line of Service• Internal Firm ServicesSpecialism• IFS – Internal Firm Services – OtherManagement Level• AssociateJob Description & Summary• To provide support and administrative assistance for defined routine administrative workstreams to groups of internal clients within the firm, on a virtual basis from a remote location.Financial• Expenses and Timesheets• Coordinate and prepare monthly expenses claims and fortnightly timesheet submissions for executives if required and own expenses and timesheets by due dates using the firm’s systemCustomer• Travel Bookings• Organise business travel and accommodation bookings for executives• Maximise cost reduction opportunities through timely and appropriate travel choices• Liaise with travel approvals team to follow up on approvals• Organise visas and taxi bookings as required• Meetings, conference calls and Webex• Organise and coordinate logistics for both internal and external meetings (boardroom bookings and refreshments)• Prepare and send out the call information to all concerned parties• Organise conference calls as needed and maintain call record for accounts purposesClient relationships• Develop good working relationships with executives via phone and email communication Internal Process• Partner and Executive general admin• Develop understanding of PwC standards and formats• Prepare documents when required i.e. presentations, proposals, letters• Ensure all documentation is filed in a systematic manner• Assist fellow EAs when required and work collaboratively withLearning and Growth• Exercise confidentiality, discretion and personal sensitivity in all aspects of the role• Comply with PwC policies and procedures in all aspects of the role• Build network of strong working relationships both internally and externally• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

      Education• Bachelor’s DegreeOverall Experience• 3+ years experience in an administrative roleLanguage• Proficiency in spoken and written English, Arabic is an advantageSpecific Skills• Experience with a professional services firm preferredKnowledge and Skills• Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions• Good spoken and written communication skills• Good listening skills and ability to take instructions and direction from Partners and Directors who are based in a different location and to work independently with minimal guidance• Exercise confidentiality, discretion and personal sensitivity in all aspects of role at all times• Good interpersonal skills• Must possess a professional telephone manner• Demonstrated ability to work under pressure, on a virtual basis and with an often traveling partner/executive• Demonstrated team player and dedication to provide high level of service• Must possess a warm, friendly and professional demeanor• Knowledge of administrative systems and processes• Proficiency in Google including G suite

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

    • 113 Shares99 Views

      in Job Posting

      Assurance – Internal Audit – Senior Associate | PricewaterhouseCoopers

      by

      Employment:

      Full Time

      Line of ServiceAssuranceSpecialismAssuranceManagement LevelSenior AssociateJob Description & SummaryA career within Internal Audit services, will provide you with an opportunity to gain an understanding of an organisation’s objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders. We focus on helping organisations look deeper and see further considering areas like culture and behaviours to help improve and embed controls. In short, we seek to address the right risks and ultimately add value to their organisation.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

      As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Use feedback and reflection to develop self awareness, personal strengths and address development areas.- Delegate to others to provide stretch opportunities, coaching them to deliver results.- Demonstrate critical thinking and the ability to bring order to unstructured problems.- Use a broad range of tools and techniques to extract insights from current industry or sector trends.- Review your work and that of others for quality, accuracy and relevance.- Know how and when to use tools available for a given situation and can explain the reasons for this choice.- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.- Use straightforward communication, in a structured way, when influencing and connecting with others.- Able to read situations and modify behavior to build quality relationships.- Uphold the firm’s code of ethics and business conduct.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More