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      Marketing Officer | Commercial Bank of Dubai (CBD)

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      Employment:

      Full Time

      Job Purpose:Executing marketing assignments using creative design and editing experience including video and static creatives for targeted communication across digital and social media channels including emailers to customer database. Principal Accountabilities:- Creation of compelling, story-driven and customer centric motion graphic assets and static content for social media marketing and YouTube videos whilst maintaining quality and fast turn-around times.- Experienced in Adobe Premiere, Adobe After Effects, Adobe Photoshop, Adobe Illustrator.- Design multimedia assets for the CBD website to ensure increased customer dwell time on pages, and improved conversions and downloads/leads.- Design and animate vector illustrations, graphs, infographics and other graphic content for displays for events and the bank’s digital screens.- Creation of various presentation materials- Development of videos with intricate and engaging animations that help drive the narrative.- Ensuring CBD’s high-quality standards in the implementation of all designs – Ensuring designs are following accessibility and usability guidelines / standards

      – At least 5 years in the field of graphic design – Graduate level education in related field or any other business related field- Should have professional graphic designer certification- Adobe Premiere, Adobe After Effects, Adobe Photoshop, Adobe Illustrator.

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Insurance Sales Specialist | Chedid Capital Holding

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      Employment:

      Full Time

      We are looking for Insurance Sales Specialists with experience in the Dubai Market, to join our team.As an Insurance Sales Specialist, you will be responsible of finding new targets and leads to promote the sales and services of the company, meeting with clients and potential clients to grow the customers’ base, in order to achieve the company’s set targetsResponsibilities- Prepare Target list and keep develop it.- Continuously carry out market research to find new opportunities- Build and maintain relationships with customers and potential clients- Achieve annual targets as set by the company- Grow the business and retain it- Follow up on renewals, collections, applications, paperwork, receipts etc.

      – Bachelor’s degree is preferred in Insurance or Business related major- Minimum 3 years of Insurance sales in Dubai market- Currently a UAE resident- Fluent in English- Good communication and Negotiation skills

      We have come a long way since we started in 1998. Two decades into our leadership as a global investment group in the insurance and reinsurance field, our 550 strong team across 45 countries and three continents has far more to conquer.

      The year 2010 marked a turning point for our expansion, with the launch of Seib Insurance and that of the Chedid Insurance Brokers Network. In 2015, followed our entry into Africa with the acquisition of City Brokers, Mauritius and East Africa’s leading insurance broker. That same year, we celebrated our relationship with Lloyd’s, which began in 1998, with Chedid Re’s official registration as a Lloyd’s Broker and positioned among the 20 largest reinsurance brokers in the world.

      Through Chedid Foundation, the group is also heavily involved and invested in communal and social development, and focally in youth development and education in the insurance and reinsurance fields through the Chedid Academy. And under its partnership with higher education councils and stakeholders, the group also founded CRMI (Corporate Risk Management Institute) in 2019.

      As we ring in the next decade, digitization and technology on both operational and strategic fronts will be core to our transformation. In 2020, we launched E-DARAT, an HR and insurance management software. Now, we are ramping up our investments into ICT of the future, as data protection and cybersecurity have become critical for our industry’s ‘new normal’ – more so in the post COVID-19 era.

      Another milestone for our vision to lead insurance brokerage in the Middle East and Africa was the 80% acquisition in 2021 of Ascoma’s (Ascoma Assureurs Conseils) leading brokerage business in Africa – a network of 21 subsidiaries and 780 people across 21 countries – that positioned our Group as a leader in Africa and the Middle East. More

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      Tech & Digital Transformation Strategic Advisor/Leader | Michael Page

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      Employment:

      Full Time

      Lead the strategic planning and delivery of high profile tech/digital transformation programs across a wide range of large, complex business units.Client DetailsAn organisation driving interesting and exciting transformation initiatives in a variety of business units and sectors.Description* Evaluate technology and digital transformation plans across multiple business functions in line with executive leaders and relevant stakeholders* Provide oversight and leadership of multiple tech projects across a large, complex environment.* Lead the ROI review and prioritisation of large volumes of technology-related transformation plans to ensure they’re aligned with business strategy and roadmap* Build robust strategic transformation plans then provide expert guidance and leadership on delivery and implementationJob Offer* Exciting role with scope to drive strategic change and transformation at the highest level.* Opportunity to work with influential stakeholders keen on driving change with exciting pace and impact

      * At least 10 years working with international, recognised consulting firms and experience in multiple geographic regions PLUS experience working within large, complex businesses, leading multiple tech/digital projects* Strong stakeholder management experience and ability to manage multiple workstreams

      Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

      The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

      Finance & Accounting
      Banking & Financial Services
      Procurement
      Property & Construction
      Engineering & Supply Chain
      Oil & Gas Technical and Engineering
      Human Resources
      Sales
      Marketing
      Technology
      Secretarial
      Executive Search
      Legal

      The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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      Sales and Marketing Executive | FinOne Marketing

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      Employment:

      Full Time

      Their job is to drive sales by designing and implementing targeted marketing strategies. Sales and marketing executives are also responsible for maintaining customer relationships, tracking sales data, and creating performance reports.

      Salary:
      AED
      2,000 to 3,500
      per month inclusive of fixed allowances.

      Bachelor’s degree in marketing, business, or related field. Proven work experience as a sales and marketing executive. Knowledge of modern marketing techniques. High-level communication and networking skills.

      FinOne Marketing LLC is one of the leading direct sales and marketing company in the UAE. With very well experienced management team and staff.

      We pride on our experienced professionals resources that deftly handle clients with an upbeat and engaging personality. Proficient in multi-languages, diversified FinOne staff hailing from different nations enables them to penetrate the market with ease. They are well trained in sales, marketing and customer service and can handle business queries with professional ease. Once the sales project is awarded by a client an exclusive team consisting of Sales staff, Team Leader and Sales Manager and is assigned to manage their sales activities. More

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      Manager, Contact Center Business Support & Operations | Commercial Bank of Dubai (CBD)

      by

      Employment:

      Full Time

      Job Purpose:The job holder is responsible for providing strategic support and direction with respect to new initiatives, quality assurance, driving revenue generation opportunities, managing Call Centre Operations and drive operational excellence across all retail and commercial products for the bank. It includes development and maintenance of efficient processes for business and service enhancement driven by system based solutions which are delivered by well trained staff. Providing the required structure for efficient functioning of fulfillment team, follow-up team, web chat and phone banking team.Principal Accountabilities:Strategy Implementation • To develop quality assurance, training and process and control and implement the approved structure to achieve the metrics• To build the quality and control targets and the measurement tools required to ensure they are achieved down to the individual staff level• To develop the required Quality Assurance (call, transaction and process) MIS for all units under Contact Center.• To build and feed into the recruitment and staff development process of all units in Contact Center to ensure that right resources are being recruited , effective training deployed and staff groomed for increased /changes in responsibilities• Work with the Head of Contact Center to develop and implement a control strategy that drives improved risk governance • Develop and Implement Quality and Key Control metrics• Identification and implementation of Key measurements for call, transaction, and operational risk items• Implementation of the framework of measurement of performance of these metrics working with various teams owners to define and roll-out the unit specific metrics• Providing intelligence and support to Contact Center. • Arrange monthly front office back office meetings, Service Quality Forums, Audit reviews etc.• Work with relevant stakeholders to create awareness amongst the Contact Center Leadership team on the performance of Key Indicators of various interactions and processes that impact customer’s experience and propose measures to improve their performance.• Where required, provide support and cross check the performance rating given on KPIs for each unit • Responsible for Contact Center Readiness for New Product and Service launch• Represent Contact Center in all new product, process and service launches • Work with Business, Product Heads and cross functional stakeholders across the bank to define processes, system requirements and SLAs for new products and services to ensure readiness of Contact Center• Develop metrics, training material, control guidelines to measure performance• Enhance processes for defining, monitoring and reporting service performance against service level agreements (SLAs) metrics and other related targets.• Perform Competition scan on service metrics and customer experience for benchmarking against the best in class.• Revenue Generation• Provides insight into revenue generation opportunities and how to transform the unit into a profit Centre.• Structure the performance management of contact Centre fulfillment team to ensure high conversion of leads.• Provide management with recommendations that will drive increased sales and productivity• Perform analysis on key revenue generation metrics and recommend action• Collaborate with product owners to identify and implement enhancements to increase sales from contact Centre

      RequirementsEducation & Experience• Graduate or post-graduate, preferably in commercially oriented discipline with recognized diploma in Banking• At least 10-12 years of overall Banking experience with specialized experience in Contact Center people and process management

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Head of PBG Projects Portfolio | Commercial Bank of Dubai (CBD)

      by

      Employment:

      Full Time

      The Head of PBG Projects Portfolio will be responsible for the management, business analysis and oversight of a portfolio of Tier 1 WBG CBD projects as well as oversight of a subset of Tier 2 projects. The incumbent will contribute to the governance of ECMO standards.• Shaping the change agenda for PBG, working with General Managers and their direct reports to prioritize key change initiatives in line with the strategic direction of CBD• Managing a portfolio of multiple projects – managing their interdependencies, resourcing and any proposed changes which may affect project priorities• Establishing and maintaining effective working relationships with all senior business unit stakeholders including General Managers and external vendors as required and ensuring effective portfolio communications• Identifying resourcing needs in line with the portfolio plan• Facilitating Steering Committees with Executive Committee membership to ensure strategically important changes remain on track for delivery• Ensure accuracy of project charters (including change impact assessments and project plans), business requirement documents and project reviews• Consulting on business cases and UAT strategies undertaken by the business units and advising General Managers and direct reports on same• Overseeing translation of business analysis, requirements definition and business case production into practical implementation• Managing senior stakeholders in uncovering and resolving potential conflicts or disagreements about project priorities• Designing effective strategies to ensure change adoption (e.g. Training and Communications)• Ensuring portfolio resources are appropriate to enable the necessary operational and strategic capability• Providing coaching and guidance to the respective BU / Department to enhance the effectiveness of project and change management and supporting governance within the BU / Department• Ensure access to sensitive information pertaining to the Bank, and ongoing and future projects are maintained in strict confidence• Comply with the latest guidelines of the Central Bank of UAE• Contribute to successful internal audits and ensure timely closure of audit points through realignment of procedures

      Requirements• Minimum Bachelor’s degree• Post graduate in business management is a plus• 7 years of banking experience.• 10+ years of experience in projects / change management; preferably in a financial institution• Excellent communication skills• Excellent understanding of project management fundamentals (Prince2/PMP certification is a plus)• Hands-on knowledge and experience executing and managing complex Retail Banking projects• Excellent organizational and time management skills• Able to multi-task and work under stress in a fast-paced environment• Analytical and detail-oriented• Capable of shuffling priorities as needed• Proven experience of translating business analysis, requirements definition and business case production into practical implementation• Proven capability to manage stakeholders at all levels and maintain effective working relationships

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

    • 150 Shares119 Views

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      Customer Service Advisor – UAE National | Commercial Bank of Dubai (CBD)

      by

      Employment:

      Full Time

      Job Purpose:Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products.Principal Accountabilities:• Act as first point of contact in understanding customer’s requirements, queries and assist walk-in customers to select appropriate service.• Ensure to serve the customer with token, and encourage customer o use our digital channels.• Ensure to provide customer statement and letters within TAT• Receive customer requests through Operational CRM eForms & KOFAX and execute for next steps with required original documents.• Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)• Remittances (Smart Form & Manual Form)• Standing order• Trade Finance service documents• Special Cheque Book requests• Cheque Book delivery & Returned Cheque Book handling (in not centralized branches)• Returned Cheque process handling• Stop payment instructions and execution• CDM ,and ATM cash dispute• Locker visit and maintenance• Contact details update • Statement request• Trade license update• PDC removal request• Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch.• Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.• Ensure that all customer applications submitted through the system within CBD policy guidelines.• Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.• Review customer’s database and explore opportunities for the sales of other suitable CBD products.• Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas.• Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access.• Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody).Service and Quality• Proactively help customers to reduce their waiting time.• Ensure customers are on-boarded (new accounts) and served within prescribed SLAs.• Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.

      Requirements:Qualifications:• Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.Experience: • 3 – 4 years of experience in Retail banking / Branch Banking

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

    • 150 Shares199 Views

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      Assistant Manager, Settlements – UAE National | Commercial Bank of Dubai (CBD)

      by

      Employment:

      Full Time

      Job Purpose:Accountable for handling Settlement functions within Card Operations in Retail Operations through end-to-end ownership and ensuring that all operations handled by Off-shore Partners, including Settlement Interchange Entries from Visa, MasterCard, UAE CB, E-11, Merchant Set-up & Settlement, Quarterly Member reporting, Scheme Billing, Write-Offs, Expense Provisions, Card Maintenance related activities in the unit are carried with maximum efficiency & control and customer satisfaction is provided in accordance with agreed service standards and by managing costs / risks. Principal Accountabilities:Accountable for handling day to day operations in Settlements Unit involving BTs / COCs, general ledger entries, making required corrections for reconciliation differences identified by reconciliation team, Visa / MasterCard / Central Bank / E-11 Interchange settlement processing, reject -re-entry processing , Vendor pay-outs, provision entries, write-offs, reward entries, on-boarding of pre-paid cards, card maintenance, merchant settlement, cardholder re-payments, Auto-Debit Instructions, card closures, reconciliation & posting of card scheme billing, Merchant Set-up & Maintenance, generation of MIS, reporting of errors, archival of daily files & documents, updating Operations Risk Database, whilst ensuring that these activities are carried out by off-shore partners, courier agencies, third party service providers & on-shore team, with maximum efficiency, security and control in accordance with established procedures and agreed service standards• Accountable to monitor controls on card maintenance and settlement activities handled by off-shore team through EOD Report/sample validations on daily basis and review of GL reconciliations.• Accountable for review of procedures in coordination with Manager, Card Operations to ensure that Settlements Unit activities are always geared to deliver the requirements of the business especially when new products are launched or when new GL accounts are opened which significantly impact volumes.• Accountable to recommend vendor invoice payments on monthly basis after reviewing bills in accordance to the process.• Accountable for the end-to-end ownership of activities and ensure customer satisfaction is provided at all times.• Accountable to monitor vendor payments on monthly basis and channel feedback to Manager Card Operations on any delays.• Accountable for providing efficient and quality services to both internal and external customers that meet or exceed agreed service standards while responding to all enquiries on cardholder disputes received whether by phone or through written correspondence and channel feedback into process improvements.• Accountable to ensure that reconciliation and accounting of daily merchant / ATM settlement, daily Interchange Settlement received from Payment Schemes and that all fees, charges and other incomes earned on interchange transactions are properly debited / credited by respective Payment Schemes and are properly debited / credited to merchant / ATM suspense a/c / internal suspense & P&L a/cs.• Accountable to keep Manager, Card Operations advised of any material operational / process weaknesses and non-compliance with controls in the unit and incidents to be updated to Bank’s ORM on all potential and confirmed fraud / risk cases.• Work closely with Manager, Card Operations during implementation of the card system enhancements / upgrades / compliance releases on settlements by developing Test Scripts, conducting User Acceptance Testing, and certification with Payment Schemes, if required.• Accountable as one of the joint custodians for Retail Operations chubbs to ensure that all custodial items are kept under safe custody. • Ensure that Settlement Unit activities conform to Bank’s standard of quality, operational efficiency and controls and include effective internal controls to manage operational risks and stand the test of audit.• Work closely with Client Engagement function and ensure effective complaint management & handle customer complaints and enquiries when escalated and channel feedback into process improvements.• Work closely with Sales, Business & IT functions to ensure that all operational support are addressed whenever a new product or new product features are launched in the market.• Work closely with Manager, Card Operations to ensure that Settlement Unit function is always geared to deliver the requirements of the business• Accountable for maintaining a perfect match of all processes followed in Settlement function with SOPs at all times.• Accountable to act as a back-up of operational functions within Retail Operations, during leave period of the primary Unit Head

      Requirements:Education and Qualification:• University degree or equivalent qualification• At least 3 years of experience in managing Settlement Operations with a thorough knowledge of Payment Scheme (Visa, MasterCard, UAE CB & E-11) regulations on Interchange Settlement processing, Scheme Billing ,Quarterly Member Reporting & Merchant Acquiring Operations.

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More