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    .Net Developer | RHS Logistics DAFZA

    Employment:

    Full Time

    Development of .NET application with SQL Server scripting, basic hardware and networking troubleshooting. Custom Report and application development based on the requirements. Day to Day end user support.

    • Graduate with 3 – 5 years’ experience, • Good development skills in .Net application • Knowledge of ASP.NET, C#, MVC, Bootstrap, AJAX, JSON, Web Service, API, Crystal Report and SQL Server 2016+.• Knowledge of Mobile App Development, Warehouse Management System will be an added advantage• Candidate must have an knowledge in software development life cycle. • Basic trouble shooting and understanding in hardware and networking infrastructure, Email & users support

    RHS Logistics were established in 1998 in Jebel Ali Free Zone, Dubai UAE. From inception RHS Logistics have set about establishing themselves as the third party logistics provider of choice. RHS Logistics continue to invest in the latest technology and infrastructure and a motivated and highly trained workforce who are led by seasoned industry professionals. Our total warehouse capacity is 110,000 pallet Locations in 8 modern facilities spanning in 154,000 m2 plot size. RHS Logistics have a portfolio of diverse industry leading clients all who have availed of RHS Logistics services convinced by RHS Logistics flexibility and our commitment to outstanding customer service, innovative solutions and attention to detail.

    RHS Logistics is committed to delivering service excellence. We work hand in hand with our clients to design tailor made customer specific Logistics solutions. These solutions include utilizing state of the art warehouse facilities, sophisticated Warehouse Management Systems and Information validity using the broad spectrum of the Internet.

    RHS Logistics staffs are highly trained in Warehouse Management activities. All operations staff are multi skilled and can work on various customer accounts, although each operative also has a specific account on which he has been trained as an expert operator. The warehousing experience extends to various industry segments like Electronics, Telecommunications products, Computing Products, Garments, Pharmaceuticals and many more. More

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    ETIC, Business Intelligence Function – Senior Data Analyst – Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    ETIC, Business Intelligence Function – Senior Data Analyst – Manager (Egypt)Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory – OtherManagement LevelManagerJob Description & SummaryAbout the roleThe role of Senior Data Analyst is focused on the process of inspecting, cleansing, modelling and visualising data with the objective of discovering and leveraging useful information that can be used to support evidence-based decision making. Our Senior Data Analyst is expected to make recommendations about the methods and ways in which our ETIC leadership teams & stakeholders use and analyse data to improve quality and the usefulness of available data systems.You will be able to resolve standard problems and common situations, be competent at day-to-day application of your data skills, and be able to present concepts, information and solutions. Thanks to your experience you will only need to refer to a wider PwC network expert for non-standard issues and problems.As a manager you should have strong data analytical, technical and business skills and be able to apply your knowledge to provide advice to ETIC senior stakeholders in line with PwC policies and reporting standards. You should be forward thinking and be able to develop innovative solutions to support the business understand ETIC operational performance.You will report to the CTO. You will liaise with and work alongside other ETIC operations functions, you will develop a network of key contacts, build strong relationships and develop new skills.As a Senior Data Analyst, you will play a key role in the following areas:- Defining data requirements to support business issues / queries- Defining the process for how data will be captured and managed- Collecting and interpreting data- Analysing results- Identifying patterns and trends in datasets- Visualising the data to convey complex data sets into meaningful management information- Defining new data collection and analysis processes- Establishing and implementing best in class process and policy over the BI function- Preparation, review and reporting of the monthly operational KPIs to management, including identifying areas requiring action and executing/reporting back on these areas- Business partner representing business intelligence within ETIC – to senior leadership, key operational management and delivery teams, along with being the key BI contact for the investors, PwC Global and PwC Middle East corporate services teams- People management and development of others (as team grows)

    – Ideally 5+ years previous experience working as a data analyst in a corporate function- Knowledge and/or certifications demonstrating capability working with data models and reporting packages (e.g. Google Big Query, Google Data Studio, Tableau/Power BI, SQL)- Ability to analyse large datasets- Ability to design and develop comprehensive reports- Tech enabled with experience of using new data reporting technology- An analytical mind and inclination for problem-solving with an ability to develop solutions to technical problems- Focused on continuous improvement in all areas of their work- Agile, embraces innovation and change- Creative, with experience of putting together presentations using PowerPoint / Google Slides for leadership and stakeholder meetings- Commercially minded with a deep business understanding- Strong analytical skills- Action orientated and a self-starter- Experience of forming strong relationships in a Business Partnering role- Strong written and verbal communication skills- Ability to prioritise and delegate were appropriate- Takes responsibility for own personal development- Proven ability to integrate well into a team and build relationships with senior stakeholders- Advanced Excel / Google SheetsThe skills we look for in future employeesAll our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’.The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical and digital, global and inclusive, and relationships. We use thisEssential skills & attributes:- Has the competence to perform the role effectively- Excellent oral and written communication skills as well as basic presentation skills- Affinity to work with data and analytics- Ability to work within a fast-paced & unstructured environment. Must be able to multi-task and effectively and continually prioritise- Excellent time management, communication and organisational skills- Ability to interact efficiently with senior members of the firm across multiple time zonesEducation- University DegreeAvailable for Work Visa Sponsorship?YesGovernment Clearance Required?No

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Senior Manager, Energy Sector – Financial Accounting Advisory Services | Ernst & Young

    Employment:

    Full Time

    Senior Manager, Energy Sector – Financial Accounting Advisory Services, KuwaitIn Financial Accounting & Advisory Services (FAAS) within Assurance, we assist our clients to address the accounting and financial reporting challenges facing their business. You will be part of a team that provides insight and services that accelerate analytics, decision-making and innovation to build a stronger and more efficient finance function. You will experience ongoing professional development through diverse experiences, world-class learning, and individually tailored coaching. That is how we develop outstanding leaders who team to deliver on our promises to all our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well, this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity EY is looking for a Senior Manager to join the team in Kuwait to lead our project delivery within the Energy sector, specifically power and utilities. This is an opportunity to work in a rapidly changing market with huge career growth potential. Your key responsibilities As a Senior Manager you’ll be responsible for participating and /or managing energy sector FAAS engagements, while collaborating with the partner, senior manager, and client to determine a FAAS strategy that appropriately addresses risk and manages client expectations relating to deliverables. To this end you’ll ensure that the FAAS engagement team understands the client’s needs and expectations and that the work product is client-focused, clear, accurate and well-presented; ensure work is delivered timely and in compliance with regulatory requirements and monitor the FAAS engagement team’s performance against the budget and alter if necessary. In addition, identifying and communicating relevant trends, developments, and key performance drivers relevant to the client will be essential as well consulting with appropriate resources on complex accounting issues and participating in sales of new FAAS work. Skills and attributes for success Pro- activity, accountability, and results- driven people will flourish in this environment. Dealing with competing priorities, understanding how to manage resources, and communicating effectively are key skills. This will have a huge impact on those around you and help promote a positive work ethic.

    To qualify for the role, you must have – A bachelor’s degree and approximately ten plus years of related work experience – At least two years of experience working in a Manager capacity – Understanding and experience of accounting transformation and advisory projects across region and sectors – CPA / CA / ACCA certification – Strong technical skills and recognized cautious risk management ability – Strong management skills to lead teams, delegate appropriately, mentor, review performance and counsel employees – Ability and comfort level in researching client inquires and emerging issues, including regulations, industry practices and new technologies Ideally, you’ll also have – Experience in the Middle East & North Africa region What we look for We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    KYC Analyst – Associate (12 Months contract) | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesSpecialismIFS – Risk & Quality (R&Q)Management LevelAssociateJob Description & SummaryKYC Analyst Delivering distinctive quality is a central part of what PwC stands for and a fundamental element of what clients, regulators and other stakeholders expect of a market leader in professional services.As a fast growing firm and in line with our vision to be the largest and best professional services firm in the region, it is critical that quality and risk be proactively managed, by ensuring that we achieve Operational Excellence in all aspects of Quality, Risk Management, Compliance and Independence; both to protect and enhance the PwC brand and to enable the growth of PwC’s service offerings.Who we are KYC Centres of Excellence were established to achieve minimum KYC requirements across our global firm, using the best skilled people and market leading technology to safeguard our firm and clients. Who are we looking for? We are looking for highly-motivated individuals who are keen to build a career in client onboarding, AML and compliance areas.About the roleThis is a full time opportunity to work with the Middle East  Risk & Quality team. It is an opportunity for a talented, self-motivated individual to develop his/her skill set in PwC Middle East and the global PwC network Analysts deliver our engagements by performing client reviews, ensuring that they meet the quality and productivity standards expected. Analysts play a crucial role in delivering our AML reviews on time and to the quality standards expected from our clients.  Key Responsibilities: – Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.  – Update metrics trackers accurately and in a timely manner including client and relevant work flow systems.  – Proactively build relationships with all team members within PwC including engagement with client teams as well as customers of our clients.  – Carry out pre engagement compliance tasks associated with client and project onboarding.  – Communicate effectively and professionally verbally and in writing with a range of key stakeholders.  – Work collaboratively to drive ideas/solutions with peers, Team Leaders and managers which will improve Client and PwC’s efficiency process.  – Be able to implement and adapt to new or changing processes quickly. 

    The candidate will be achievement oriented with the ability to be flexible and adaptive on a daily basis. They will be able to work independently and as part of a team with high energy and at a fast pace that will translate into a high quality output. – Fresh Graduate with Bachelor’s degree or equivalent in relevant subject areas (such as Risk Management, Finance, Business administration) – A high level of attention to detail and experience following strict processes and requirements. – Resilience, self-motivation and a positive can do attitude – Demonstrate ability to build relationships, work across multinational teams and with a wide variety of individuals at different levels – from senior partners to staff – Strong interest and passion for PwC and looking to further develop him/herself and his/her PwC network – Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines – Excellent interpersonal and communication skills (verbal and written). Fluent in English but multilingual Arabic speaker preferable – Demonstrates analytical skills – Driven with the ability to work both independently and as part of a team – Personal gravitas and ethical behavior – Seeking opportunities for improvement, automation and efficiency gains. Available for Work Visa Sponsorship?YesGovernment Clearance Required?No

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Lawyer with Office of the General Counsel – Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesSpecialismIFS – Internal Firm Services – OtherManagement LevelManagerJob Description & SummaryA career in Office of General Counsel, within Internal Firm Services, will provide you with the opportunity to be a part of the Firm’s legal department by providing dedicated legal support in the areas of litigation, counselling, and corporate, commercial, and employment law. You’ll play an important part in all aspects of regulatory proceedings involving the Firm and its personnel by supporting on regulatory issues, advising the Firm on matters relating to its operations, supporting the Firm’s client contracting function, and advising on matters related to employees.As part of our team, you’ll help with researching background information related to legal issues and prepare legal documents. You’ll focus on drafting contracts or legal agreements, retaining files of prepared legal documents, and coordinating requests between internal and external counsel.Financial- Adheres to the OGC Budget Customers Support Senior OGC members, ME Chief Risk Officer (CRO) and ME General Counsel (GC) litigation, and corporate, commercial and regulatory Qatar matters. – Provide advice and support in relation to Qatar regulatory matters, including providing interpretations of law and regulation to engagement teams to help them understand how regulations apply to the firm and to client engagements. – Provide support on commercial and transactional matters. – Provide support on significant litigation matters, by assisting with the internal investigations required in relation to litigation matters, and supporting in reviewing pleadings and filings, and working with technical experts. – Provide advice and support in dealing with liquidators and bankruptcy situations involving clients or ex-clients. – Provide updates to and work closely with Global firm R&Q and Global OGC teams as well as PwC UK OGC, on significant adverse matters. – Provide advice to engagement teams and LoS R&Q teams on all legal related areas of risk during an engagement lifecycle. – Liaise with other R&Q functions such as Independence, Compliance, AML etc for specialist advice. – Build relationships with the relevant LoS R&Q Leader, other R&Q Leaders, and LoS / IFS Partners and engagement teams. – Meet with the allocated LoS R&Q / IFS Leader to discuss key findings, areas of concerns and / or gather feedback. – Consult and escalate to the LoS R&Q Leader / OGC ME General Counsel as necessary. Internal Process – Assist with producing guidance and templates, and assist with updating policies and procedures as necessary. – Provide support and lead on sensitive regulatory matters. – Assist with reviewing and redesigning processes if needed. – Provide support to OGC projects as needed. – Ensure compliance with the relevant PwC Network standards, policies, and procedures. Learning & Growth – Meet with relevant business stakeholders and LoS R&Q Partners regularly to ensure optimal relationships. – Responsible for the continuing professional development of self and team members. – Contribute to an environment of teamwork within the R&Q team. – Act as a key resource and liaise with other functional areas of the business, building cross-functional relationships.

    Education – A professional or academic qualification (degree level or equivalent), or extensive relevant and practical experience – Qualified lawyer Language – Strong English (Arabic preferred but not necessary) Overall Experience – 5+ years of relevant experience Specific Experience – Relevant legal experience in the Professional Services industry in a top tier firm, relevant experience at a top law firm, or relevant experience at a regulator required. – Prior people management and teamwork experience Knowledge and Skills – Deep understanding of the legal environment across the region Deep legal, regulatory and litigation knowledge – Strong problem solving skills – Strong project management skills – Strong networking and capacity to build strong connections with Global, EMEA, external legal counsels, UK and other R&Q LoS communities – Strong decision making skills – Strong people management skills – Risk averse/risk management skills – Process oriented and strong internal control skills – Ability to develop and implement procedures, controls and policies for functional areas of responsibility – Organization skills and eye for detail – Time management skills and proactivity – Strong verbal and written communication skills – Ethical conduct Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?YesGovernment Clearance Required?No

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Assurance – Controls Assurance – IT Audit Associate | PricewaterhouseCoopers

    Employment:

    Full Time

    Assurance – Controls Assurance – IT Audit Associate – DubaiLine of ServiceAssuranceSpecialismAssuranceManagement LevelAssociateJob Description & SummaryA career in our Risk and Security Controls practice, within Information Technology Risk Assurance services, will allow you to develop and apply strategies that help clients leverage enterprise technologies so they can get a higher return on their investment, mitigate risks, streamline processes, and find operational inefficiencies. We assist clients in understanding and challenging their current risk profiles and develop strategies to build digital confidence by embracing opportunities to stay competitive through building trust and resilience into their technology systems. We cover a wide range of disciplines, including risk evaluation, operational and strategic Information Technology processes, project governance, application implementation, data integrity, cyber security, and accounting/audit.Our team helps organisations analyse and assess the security environment and application of our client’s information technology systems. You’ll help develop strategies to increase the reliability of system outputs, enhancing systems security and integrity, and developing strategies for ongoing maintenance.ResponsibilitiesAs an Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:- Proactively assist the team in various aspects of the project- Prepare deliverables- Contribute to the development of your own and team’s technical acumen- Keep up to date with local and national business and economic issues- Ensure you are adhering to compliance matters- Work on developing internal relationships and your PwC brand

    Available for Work Visa Sponsorship?YesGovernment Clearance Required?Yes

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Travel and Logistics Coordinator | Charterhouse

    Employment:

    Full Time

    Charterhouse are working with a leading Fintech group which specialises in Cryptocurrency trading for high net-worth individuals. Our client who has recently set up their office in Abu Dhabi is looking for a Travel and Logistics Coordinator to support their Managing Partner.This is an exciting new opportunity and the role will see you support a HNWI and Managing Partner of a leading Fintech Group with all their Travel coordination. This will involve you arranging and managing the logistics of all complex global travel arrangements; including VIP operational and logistical activities, international private flights, hotel bookings and organising of business travel to manage events and meet clients globally. You will also be responsible for managing travel expenses and budgeting.You will not be required to support with any other EA type duties as the Managing Partner is very self-sufficient, however you must be flexible to assist on ad-hoc administrative tasks when appropriate. You will be based in the Abu Dhabi office, however there is flexibility for hybrid working.

    The successful candidate should be a confident and experienced travel coordinator with relevant experience working for a HNWI. The successful candidate will already be living in Abu Dhabi. You should be an excellent communicator and experience dealing with UHNWIs, VIPs and other team members, whilst demonstrating good negotiation skills. You should be highly organised with great attention to detail. You should be hard working, have a down to earth, no fuss personality and bring a good energy.

    The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

    Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More

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    Senior Team Leader, Credit Appraisal (Arabic Speaker) | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:Accountable for handling Appraisal & CPV functions within Retail Operations through end-to-end ownership and ensuring that all operations (On-shore & Off-shore) conform to Bank’s controls and compliance framework and processes in the unit are carried by the team with maximum efficiency, security and control, and that customer satisfaction is provided in accordance with agreed service standards and by managing costs / risks through operational efficiencies and controls & stand the test of audit.Principal Accountabilities:• Accountable for managing day to day operations in Credit Appraisal & CPV, function involving credit appraisal of Personal Loan, Rent Loan, Overdrafts, Auto Loan, Credit Cards application & Credit Limit Increase requests in accordance with PBCC approved Delegation of Authority, UAE FTS, updating Operational Risk Database, AECB billing, CPV calls stationary & documents, whilst ensuring that these activities are carried out with maximum efficiency, security and control in accordance with established procedures & agreed service standards and stand the test of audit.• Accountable for developing, maintaining and constantly improving processes & workflow relating to the unit and updating those processes in the unit’s SOP & ensure that these conform to the Bank’s standard of quality, operational efficiency and controls and include effective internal controls to manage operational risks and stand the test of audit.• Responsible to take the End to End ownership of Credit Appraisal & CPV functions and to ensure customer satisfaction at all times.• Accountable for establishing and monitoring operational performance standards, service standards, and service level agreements (both internal within the bank and external with service providers) for all aspects of operational performance / service delivery within Credit Appraisal & CPV function to ensure a very high level of customer satisfaction.• Responsible for managing performance of off-shore team through the daily EOD MIS, error rate & monthly dashboard and channel feedback on exceptions with corrective measures.• Accountable to have an effective complaint management process and handle customer complaints & enquiries when escalated and channel feedback into process improvements and ensure that efficient and quality services are always provided to customers in accordance with Bank’s agreed service standards.• Accountable for review of procedures in coordination with Head of Retail Operations to ensure that Unit activities are always geared to deliver the requirements of the business especially when new products are launched which significantly impact volumes.• Generate MIS on unit volumes and submit it to Head of Retail Operations, and provide insight to unit trends that can help on capacity planning and business volumes.• Accountable as one of the joint custodians for Retail Operations chubbs to ensure that all custodial items are kept under safe custody.• Accountable for building a control conscious environment, by making reporting staff aware of the key risk / controls / procedures of the operations and letting them “own” their processes.• Accountable to plan and review staffing requirements, in accordance with business plans & volumes.• Ensure that all facilities within Credit Appraisal & CPV functions are always maintained in good condition in order to eliminate possible downtime.• Accountable to constantly monitor performance of reporting staff and counsel, mentor, motivate, guide and train them to ensure that performance is optimized through a high level of staff morale/initiative/development and SMART KPIs.• Accountable to provide regular guidance and direction to the staff within Credit Appraisal & CPV function in order to achieve the business objectives, and to ensure that the various operational procedures and deliverables are well coordinated to maximize business profitability dynamics and customer satisfaction.• Accountable to review and sign Managers Cheques, issued from Retail Operations unit.• Accountable to review Audit Log report generated as part of EOD and channel feedback any findings to TL, PL & CC Disbursals and TL, Mortgage & SME Disbursals.• Accountable for imparting Credit Appraisal & CPV related Induction Training to new recruits.• Accountable to keep Head of Retail Operations advised of any material operational / process weaknesses and non-compliance with controls in Credit Appraisal & CPV and incidents to be updated to Bank’s ORM on all potential and confirmed fraud / risk cases.• Accountable to provide training to both on-shore & off-shore staff on all operational process whenever a new product or new product features or new process is rolled out.• Ensure participation and recommendation of user specifications for system development / enhancement for activities handled within the Unit or on any new product launch.• Work closely with Client Engagement function and ensure effective complaint management & handle customer complaints and enquiries when escalated and channel feedback into process improvements.• Work closely with Sales, Credit, Business & IT functions to ensure that all operational support requirement is addressed whenever a new product or new product features are launched in the market.• Work closely with Head of Retail Operations to ensure that Credit Appraisal & CPV function is always geared to deliver the requirements of the business.

    University degree or equivalent qualification.At least 3 years of experience in managing the team in Credit Appraisal & CPV Operations, with a thorough knowledge of credit policies of loans & cards.

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More