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    Learning & Development Manager (Professional Services) | Charterhouse

    Employment:

    Full Time

    Our client who is a leading professional services firm is looking to hire a polished, driven and confident Learning & Development Manager to take on this exciting and challenging role in their Qatar office. Reporting to the Head of HR in Qatar you will take full responsibility for the complete Learning and Development Process where you will be accountable for coordinating with global headquarters on all relevant training programs and ensuring all programs are delivered in-line within local requirements.Accountabilities include implementing the training plan process and functional training programs covering both behavioural / soft skills and functional training programs for all employees as well as the training needs identification of all employees both behavioural and functional / technical capability development and full delivery on training / learning programs and design / implement the annual training calendar. You will also oversee all training logistics with internal / external stakeholders and examine the effectiveness of training programs. You will be responsible for the L&D budget preparation and management, track and evaluate all faculty / facilitators. You will also monitor e-learning and virtual training processes and ensure all administration and maintenance of records and documents are kept up to date for compliance.

    To be successful in this role you will be a HR Graduate with at least 5 years in the same role with experience preferably from a reputed consulting or financial institution. You will an extremely confident individual who has solid experience delivering training behavioural/soft skills and functional training programs to all employees including leadership.

    The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

    Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More

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    Head of Payments | McGregor Boyall

    Employment:

    Full Time

    – Lead a business unit into change & transformation- Strategically develop roadmaps and delivery for customer and merchant application- Heavily involved in team management, financial growth and the overall sales and operations of applications- Some involvement in Product management, Design and Customer experience in an agile environmentMcGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

    Qualifications & Experience- Minimum 10 years of experience leading high performing teams- 15 years relevant experience in the banking/payments and professional services domain- Master’s degree in business/engineering/ computer science or related discipline

    Established in 1987, McGregor Boyall is a global recruitment consultancy providing permanent and contract / interim professionals across a wide variety of disciplines including Technology, Risk, Finance, Compliance, Legal, Marketing and HR & Talent Management. Since our inception, we have built an unrivalled reputation for helping organisations recruit the very best talent to ensure that they realise their business and operational objectives.

    Headquartered in the city of London, and with further offices throughout the UK (Manchester, Birmingham, Edinburgh and Glasgow) as well as globally in Dubai and Singapore, we are able to offer recruitment solutions throughout the UK & Europe, Middle East and Asia Pacific regions. More

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    Assurance – IT Audit – Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceAssuranceSpecialismAssuranceManagement LevelManagerJob Description & SummaryA career in our Information Technology Audit Services practice, within Risk and Compliance services, will provide you the opportunity to work with a team that provides clients with extensive risk and controls technical knowledge and sector specific experience. You’ll have the opportunity to develop a holistic approach to risk that protects businesses, facilitates strategic decision making and enhances efficiency by assisting management in the assessment of project risks and controls.Our team uses current and emerging technologies to assist clients with financial reporting, compliance, and operational processes controls. You’ll provide services related to controls around the financial reporting, compliance and operational processes, including business process and Information Technology management controls.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

    As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Develop new skills outside of comfort zone.- Act to resolve issues which prevent the team working effectively.- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.- Analyse complex ideas or proposals and build a range of meaningful recommendations.- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.- Address sub-standard work or work that does not meet firm’s/client’s expectations.- Use data and insights to inform conclusions and support decision-making.- Develop a point of view on key global trends, and how they impact clients.- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.- Simplify complex messages, highlighting and summarising key points.- Uphold the firm’s code of ethics and business conduct.

    PwC firms help organizations and individuals to create the value they’re looking for.

    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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    Junior CX Service Designer | Chalhoub Group

    Employment:

    Full Time

    Who we are We are a leading luxury retailer in the Middle East, with more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of our organisation’s growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.What you’ll be doing – Support co-designing with customers, brand managers, and other stakeholders to deliver human-centered, end-to-end solutions that meet needs of customers.- Participate in user research activities (such as surveys, user testing, focus groups etc.) and incorporate insights into service design and deliverables.- Responsible for mapping customer and/or user journeys and holistic view of the experience by identifying critical touchpoints, how those touchpoints are connected, and how people experience the brand throughout their entire lifecycle.- Support leading design brainstorming and review sessions with brand managers and other key stakeholders.- Support identification and prioritization of opportunities that will inform our experience strategy.- Work closely with product development, sales, marketing, and operations to integrate UX & Customer insights to optimize the journeys. – Use VoC research and insights and competitor analysis to transform what customers want into what users need to efficiently get their jobs done. – Develop customer journeys, service blueprints, workflows, wireframes, and other design deliverables.- Understand and articulate clearly how journeys, processes and services need to change from a user centered, system, and business perspective.- Use UX best practices to design digital experiences for target users, and support the company’s business goals while advocating for users’ needs.- Apply a design thinking culture within the organization.

    What you’ll need to succeed – Proven and successful at delivering a product design, from design to launch.- Familiarity with research tools and techniques such as Crazy Egg, Google Analytics and Optimize, usertesting.com, customer interviews, small-focus groups, and surveys.- Experience with field research (e.g., store experience audits, mystery shopping, etc.)- Experience of using design thinking principles or methods, facilitating Design Thinking workshops and trainings.- Business knowledge paired with outstanding analytical, conceptual, and design thinking skills.- Proven ability to create new service designs based on relevant user insights and to effectively communicate them to stakeholders.- Work under time constraints on several tasks and projects simultaneously, as well as a marked ability to work in cross-functional teams.- Arabic (written and spoken).What we can offer you We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.Amazing benefitsWe recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.

    The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

    By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

    With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.

    By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. More

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    Executive Assistant Finance – Senior Associate | PricewaterhouseCoopers

    Employment:

    Full Time

    IFS – Office Management – Executive Assistant Finance – Senior AssociateLine of ServiceInternal Firm ServicesSpecialismIFS – AdministrationManagement LevelSenior AssociateJob Description & SummaryA career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.Primary duties and responsibilitiesFinancial- Adhere to the allocated budget for the Office Services function- Propose costs saving solutions as appropriate- Work with procurement with regards to office needs (supplies, consumables)- Prepare purchase orders for all office management suppliesCustomer- In line with Procurement guidelines, provide office services supplies- Coordinate local events, office events with close liaison with the Office Manager- Coordinate printing and binding requests- Facilitate New Hire on-boarding process via coordinating inductions and other matters with HR- Notify HC, IT and receptionist of new hires/departures, and provide/remove security passes and access to office as appropriate- Handles and reports ad-hoc issues arising- Acts as an interface between administrative staff and management- Manage external archiving if relevant- Manage seating, storage and parking allocations- Oversee couriers and post roomInternal Process- Manage Office administrator assignment and conflicts- Adhere to policies and procedures set by management- Coordinate driver schedules, reviews timesheets and manages leave- Coordinate office administrator schedules, reviews timesheets and manages leave- Coordinate receptionist schedules, reviews timesheets and manages leave- Manage maintenance, repairs- Manage cleaners and other outsourced services- Liaise with office landlord- Fire safety warden and business resilience liaison- Manage local office petty cashLearning and Growth- Follow up closely on the daily operation of junior staff to ensure support for office operation is being well-maintained and provided fairly to all office users- Standardise and improve efficiency of internal office management processes- Assist the Office Manager in recruiting and deploying junior admin staff (receptionist, office assistants, drivers, etc. according to local needs)- Training new office management team members- Performance management of direct reports- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

    Knowledge, skills, and abilitiesEducation- Bachelor’s degree requiredLanguage- Fluency in spoken and written English, proficiency in Arabic is an advantageOverall Experience- 5+ years experience of providing office services in a professional services environment, or equivalent internal experienceSpecific Skills- Experience with a professional services firm preferred- Prior people management/team lead experience preferredKnowledge and Skills- Extensive knowledge of associated computer software (e.g. Microsoft Office ’97 especially Word, PowerPoint, Excel, etc.)- Ability to identify problems and resolve them- Ability to make decisions without prior reference- Clear and concise communications at all levels- Strong managerial presence- Ability to work accurately whilst under tight time constraint and high-quality standards- Knowledge of the Firm’s supply contracts

    PwC firms help organizations and individuals to create the value they’re looking for.

    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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    IFS – Engagement & Communications Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesSpecialismIFS – Brand & CommunicationsManagement LevelManagerJob Description & SummaryA member of the Chief People Officer’s team responsible for supporting the Leadership & Internal Communications team. The candidate will be responsible for driving engagement and developing communications plans in conjunction with the Engagement & Communications Lead. Lead in planning, liaising with different areas of the business and implementing communication activities for a variety of stakeholders. Ensure communications messages are consistent across all mediums and for different departments of the organisation, and are inline with the firm’s strategy, purpose and values.Our Internal Communications team creates and implements the most effective communication strategies and tactics that drives PwC’s strategy and aligns its vision and purpose. As part of the team, you’ll create high quality and high impact communications that engage our partners and people and enhance the PwC’s culture and brand.Primary duties and responsibilitiesFinancial- Adhere to the budget- Track spending against the budgetCustomer- Establish an engagement and communications plan in conjunction with team lead- Ensure organisational initiatives and projects are successfully communicated to stakeholders and employees- Liaise with business partners to ensure their priorities are being supported across channels- Support the CPO agenda by understanding business context and editing and writing content for a variety of communications- Manage social and external profiles of key stakeholders- Use existing social media channels to communicate with our people- Support in the running and development of annual events, both digital and live- Handle the communication response to crisis situations which affect organisational perception and reputation- Drive consistency in communication style and language across all areas of the business- Lead and abide by the PwC brand, acting as an ambassador in the region and ensure that all internal communications are aligned to overall corporate brand identityInternal Process- Develop communication plans and key promotional messages in consultation with the team lead- Plan, edit and write content for a variety of communications mediums- Ensure compliance of activities with project communication strategy- Lead development of communications platforms and work closely with team lead to deliver on set targets- Ensure messages are consistent with external communication messages and marketing initiatives- Respond to feedback from staff and adjust communications content accordingly- Learning & Growth- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

    Knowledge, skills, and abilitiesEducation- Ideally degree educatedLanguage- Fluency in spoken and written English, Arabic not requiredOverall Experience- 5+ years of experience in corporate communications and/or communities managementSpecific Experience- Experience in a marketing function or communications role- Industry experience within the Middle East is preferredKnowledge and Skills- Knowledge of the Professional Services Industry, including latest market developments, best practices and trends- Ability to multitask- Ability to compile and synthesize data- Good communication (verbal and written) skills- Excellent presentation and report writing skills

    PwC firms help organizations and individuals to create the value they’re looking for.

    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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    Secretary – Placement and RM | Propel Consult

    Employment:

    Full Time

    CompanyOur client is a leading investment Bank. They are currently looking to recruit Secretary – Placement and RM to be based in BahrainDuties & Responsibilities • Full management of executive’s schedule for both external and internal sources.• Organise, prioritise and handle large volumes of Placement & Relationship Management related information, e-mails and telephone calls.• Coordinate and schedule complex activities to include client meetings, travel, onsite and off-site meetings, and department activities.• Handle highly confidential and non-routine information.• General office management, supply ordering, mail processing and attendance recordkeeping.• Work independently and within the Placement & Relationship Management team on special projects.• Compose and process general correspondences, e-mails, memos, PowerPoint presentations, and business plans.• Extensive management of Executive Director of Placement & Relationship Management‘s calendar, email box and contact information.• Arrange and coordinate all travel arrangements (visas, flights, hotels, car hire etc).• Manage administrative activities related to processing of payments for department expenses and Executive Director of Placement & Relationship Management’s expense reimbursements through Oracle.• Prepare, store, proof read and coordinate client sales documentation.• Log client details into a customer relationship management system.• Maintain documentation for quality audit.• Communicate with department heads to gather or convey relevant information.• Organise and file business correspondence and material.• Organise and keep necessary data and visuals for key meetings.• Coordinate the translation of documents to Arabic or English as required.• Perform other administrative projects and administrative duties as required.• Be as a backup for the other secretaries within the department of Placement & Relationship Management in case of any shortage or absences.• Conduct other duties and special project as required.

    Qualifications & Experience• Diploma or degree in office management• Experience working in the banking sector• Experience working in the Placement and RM• Good skills and knowledge of Lotus notes scheduling, mail and calendar, applicable software programs, and of office machinery and equipment• At least 2 years of office administration experience in a sales and marketing environment• Professional telephone technique and etiquette• Excellent communication skills both written and oral• Self-confidence and professional demeanour• Ability to work independently and with high degree of self-checking and direction• Attention to detail• Ability to prioritize and screen low value, low priority items• Experience in preparation of materials for meetings and activities• Resourceful, dependent and ability to work proactively• High-level administrative and secretarial skills and versatility in the use of office equipment and technologies.

    Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.
    We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.
    Concentrating our resources has created 5 distinct specialist divisions:

    Banking & Finance
    Human Resources
    Oil & Gas
    Construction
    Architecture & Engineering More

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    Senior Product Manager, Liabilities & Bancassurance | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:The role spans many activities from strategic to tactical and provides important cross-functional bridgeu2014 most notably between frontline, marketing and support teams. The role is responsible for setting a Liabilities product vision and strategy of default digital. Principal Accountabilities: Revenue: – Responsibility includes the P&L of the product/segment and ensuring Bank remains competitive in banking products and services in the covered segments and markets with the objective to maximize sales, revenue, and profitability.Product-Services Development: – Identify gaps, develop and launch new/revamp products and propositions to enhance penetration, profitability, brand awareness and market sharePortfolio Management: – Analyze portfolio behavior in order to and implement effective and targeted marketing programs designed to attract additional business.- Yield/Revenue analysis at Product/Segment level- Determine segment product performance- Identify revenue / cost reduction opportunities- Customer retention and loyalty program to minimize attrition- Key performance indicators (KPIs) for performance monitoring and quality measurement purposes and monitor achievement on periodic base- Digital KPIs in terms of monitoring Metric and DimensionsStrategic: – Assist Unit Head in developing and implementing strategies and plans to achieve Sales, Revenue and Profit targets.- Assist Unit head in building the overall strategy for the divisions, revenue models and delivery channel and coordinate in preparation of annual Balance sheet forecasts and profit and loss estimates. – Works closely with Head of Sales and Branches to establish product sales targets for all channels and segments.- Responsible for establishing product sales targets and business objectives to develop products for distribution via multi-channel to support segmentation strategyProcess Reengineering: – Responsible for business process and functionality via each channel to ensure customer and staff experience with originating product sales is “user friendly” and cost effective.Competition and Market Watch: – Ensure ongoing increase in market share and sustainable growth rate in the markets, conduct gap analysis and continually improve our products and channels delivery. – Responsible for increasing Market share for PBG LiabilitiesSupport Unit Management: – Develop seamless relationships with all key stakeholders (Sales, Risk, Legal & Compliance, IT & Operations, Marketing, and Business Quality) in order to ensure smooth launch of new products and propositions. – Lead internal and cross-functional teams to solve business problemsTraining: – Ensure adequate product training is provided to sales / distribution channels and service units on regular basis.Customer (Internal & External):- Ensure value proposition is implemented as per the central guidelines and controls defined by head of Personal Banking- Provide timely and accurate information to all departments and the compliance function as and when required.- Assist teams in coverage markets to prepare service level agreements SLAs for priority servicing of Customers and to attain key service indicators (KSIs).- Actively develops a 1-2 year plan for product development based upon segmentation market research and support communication of this strategy across retail bank management team.- Build and sustain effective marketing initiatives that meet customers goals around driving cross sell of multiple products- Oversee the development and execution of core consumer segment (Lapsed, Loyal, Best etc.) marketing strategies across all business units and evolve strategies to incorporate additional affinities through rigorous testing- Working with Analytics to develop and test segmentation strategies; forecast and model promotional incentives that drive repeat shopping with meaningful ROIInternal (Processes, Products, Regulatory):- Manage the benchmarking process to determine the group’s standing against competition in the international markets covered, to give the group competitive edge in premium segment.- Ensure new and enhanced product launches are fully complete with the applicable internal policies and external regulations in the covered markets; also ensure policies and procedures exist for all existing products and services. – Ensure provision of training and certification program and other staff.- Create standard performance benchmarking in the markets covered.- Ensure safe keeping of all records, files, database, pertaining to the bank.- Provide accurate product and marketing information to Communications function to enable them to assist in marketing Campaigns etc. it will also entail working with local teams in these markets.

    RequirementsEducation and Experience:- Minimum MBA (preferably in Marketing, Strategy and Finance)- 10+ years in Banking/Fintech/Digital, Sales and Services / Product Development in reputed financial institutions with a proven track record of high performer- Proven ability to build, manage and foster a team-oriented environment- Proven ability to work creatively and analytically in a problem-solving environment- Desire to work in a dynamic and fast environment.- Strong work ethic that results in consistent, high-quality performance- Strong structured problem-solving, design thinking skills- Strong UI/UX experience & understanding of digital journeys.- Growth hacker experience with skills in Digital marketing- Content management, SEO, SEM, managing channel attributes- Owned, Earned and Paid media- Ability to translate data and user interactions in to meaningful insights

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More