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    UX Designer, Technology Consulting | Ernst & Young

    Employment:

    Full Time

    In recent years, industries have been disrupted and transformed by digital technology. As a design and innovation consulting professional, you will collaborate with different teams to help businesses define their digital strategy and aspirations, design digital products and experiences and solve their digital and innovation challenges. As part of a high-performing team, you’ll deliver exceptional client service to create engaging, intuitive solutions for our key digital transformation programs. As organizations look to leverage the advantage that technology offers, we are committed to helping you develop the right skills that you’ll need in today’s environment. Working on programs that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the outstanding EY experience lasts a lifetime. The Opportunity: We’re looking for ‘User Experience (UX) Designers’ (Senior Consultant/Assistant Manager/Manager level) to join our team in our Dubai (UAE) office. This is a hands-on role in which you will be responsible for design centric workstreams of programs, shaping outcomes, managing client relationships and helping grow the design practice. In this role, you will participate throughout the entire design process-from inspiration and research to building prototypes, communicating a vision, bringing to life integrated digital-physical experiences through products and services. If you’ve been part of multi-disciplinary projects, have collaborated with a broad range of stakeholders, interacted with clients, mentored and supported designers, designed impactful experiences and contributed towards the design community, then this role is for you. Your Key Responsibilities: – Design and deliver mockups, prototypes and iterations optimized for a wide range of devices and interfaces – Leverage data analysis, user research, benchmarking, and content audits to facilitate/inform UX recommendations / UI development – Define product requirements based on user and stakeholder research – Structure ambiguous problems and define tasks needed to bring clarity – Present, defend and articulate end-to-end experiences, interaction models and design solutions with colleagues and stakeholders – Navigate multiple stakeholder groups and influence others to ensure that an end-product design meets the core business goals – Develop and administer quantitative research methodologies to gather user feedback and test user reaction and perceptions – Support technical teams through the development process specific to design considerations and user experience. – Be a part of content authoring, localization and translation, including UX copywriting and editing for assistive and descriptive content – Run and facilitate design thinking workshops – Support user testing to validate or continually reiterate and deliver a strong user experience

    Skills and Attributes for Success: – Create wireframes, prototypes, user interfaces and rapidly iterate scenarios – Develop personas, user journey maps & flows, service blueprints and visual design – Organize and facilitate co-creation and ideation workshops – Manage design project delivery team To qualify for the role, you must have: – Approximately 3-6 years of recent relevant work experience, working collaboratively across engineering, product management and user research teams – BA/BS degree in service design, graphic design, human-computer interaction, or a related field or equivalent combination of education and experience – A strong portfolio that demonstrates outstanding design skills, deep systems thinking, and a passion business design that solves challenges – Expert level proficiency with common design software, in particular, Sketch, Figma, Invision and Adobe Creative Suite – Prototyping skills across a variety of mediums and needs: low and high fidelity, InVision, and/or other digital tools – Ability to communicate effectively in writing, and walk-through ideas effectively with passion and integrity Ideally, you’ll also have: – A high proficiency in verbal and written Arabic – A dedication to teamwork and integrity within a professional environment – Experience within the government and public sector – Experience in a Scrum-based production process – Experience defining or working with a design system What we Look for A highly motivated person who is open-minded with the ability to run engagements, embrace ambiguity and accept feedback and constructive criticism to realize the optimal user experience. A confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. The right candidate demonstrates propensity to learn and share knowledge with the team, fosters an innovative and inclusive team-oriented work environment and plays a role in nurturing and mentoring juniors within the organization. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    EUC Associate (IT Support) | Chalhoub Group

    Employment:

    Full Time

    Who we are Chalhoub is the leading luxury retailer in the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.What you’ll be doing The job holder of this position is responsible for providing technical assistance and advising computer end users. In Charge of resolving daily users’ / shop hardware and Software problems, The IT Support Specialist monitors the operation of company’s computer system.

    What we can offer you We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.Amazing benefits We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

    The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

    By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

    With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.

    By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. More

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    Services Solution Advisor Specialist | SAP Middle East & North Africa

    Employment:

    Full Time

    What we offer Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!We are SAP SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

    Our inclusion promise SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

    Headquartered in Walldorf, Germany, SAP is the world’s largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

    Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

    As the global technology research unit of SAP, SAP Research significantly contributes to SAP’s product portfolio and extends SAP’s leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide. More

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    Data Software Engineer | Chalhoub Group

    Employment:

    Full Time

    Who we are Chalhoub is the leading luxury retailer in the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.As a data software engineer, you will play a critical role in ensuring that we build data products that are not only capable of transforming the company but meet the highest standards of software development. This means that you will be responsible for: What you’ll be doing • Designing technical solutions that bring to life the vision for any data product. • Turning business requirements into clear technical tasks for communication. • Writing a performant Python code and interfaces that accomplish the job quickly and securely. • Designing and implementing API, data integration framework, and data application using relevant technologies. • Guaranteeing the quality of your work via proper testing and documentation. • Continuously improving the team’s best software development practices. • Partnering closely with data products managers, data architects, and data engineers. • Working on Google Cloud Platform and utilising relevant services to deploy products. • Keeping your technical knowledge up to date via training and other methods (e.g. initiatives, PoC, etc.)

    What you’ll need to succeed • Strong software development skills (primarily Python), with prior experience in building data integration, data application, data-intensive API. • Proven ability to write and deploy production code and solid experience in CI/CD. • Good understanding of cloud technologies, preferably Google Cloud Platform. • Ability to communicate with technical and non-technical audiences alike. A hunger to deliver true transformational change. This role is not for the timid! Competencies • Being Inclusive • Collaborating & Influencing with Respect & Trust • Communicating effectively • Demonstrating Customer Centricity • Demonstrating Personal Resilience & Adapting to Change • Driving Results • Understanding & Developing SelfLocation Thailand – Remote workWhat we can offer you We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.Amazing benefits We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

    The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

    By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

    With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.

    By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. More

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    IT Clerk | AccorHotels

    Employment:

    Full Time

    Through your passion and motivation, you provides support and supervision of the entire IT requirements of the property including but not limited to computer systems & networks.What’s in it for you: – Employee benefit card offering discounted rates in Accor worldwide – Learning programs through our Academies – Opportunity to develop your talent and grow within your property and across the world! – Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: – Understands the issues involved with administering and maintaining local IT infrastructure, including network connectivity, internet access, email, etc. – Provide technical assistance in supporting the PMS. – Diagnose and resolve hardware and software problems. – Helps set up and maintain computer stations and software for employees. – Assists with basic troubleshooting, backup and archiving.

    Your experience and skills include: – Minimum of two years’ experience in a five star hotel – Degree holder – Ability to focus attention on guest needs, remaining calm and courteous at all times – Highly responsible & reliable – Excellent communication skills, both written and verbal required – Strong interpersonal and problem solving abilities Your team and working environment: – The pre-opening project consists of 3 famous Accor brands Adagio, Novotel and Movenpick hotels which will have a total of 885 rooms. All located in Jumeirah Village Triangle by Mohamed Bin Zayed Road (E311) opposite City Center Meisim. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

    A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

    We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

    From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. More

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    Cloud Value Representative – Oracle Cloud Infrastructure | Oracle

    Employment:

    Full Time

    Preferred Qualifications Oracle is leading the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. You will connect the biggest enterprises of today with the tools to compete in the digital economy of tomorrow. Oracle Cloud Infrastructure has reimagined cloud for the most important enterprise applications. It runs with a Generation 2 offering and provides consistent high performance and unmatched governance and security controls across all Cloud Services from Oracle such as Autonomous and Cloud at Customer. Autonomous Database is the world’s first autonomous data management in the cloud to deliver automated patching, upgrades, and tuning-including performing all routine database maintenance tasks while the system is running-without human intervention. This new autonomous database is self-driving, self-securing, and self-repairing, which helps to eliminate manual database management and human errors. Oracle Database Exadata Cloud Service provides full Oracle Databases hosted on Oracle Exadata Database Machine. Exadata Cloud Service is offered on Oracle Cloud, using state-of-the-art Oracle-managed data centers. Whilst Oracle Database Exadata Cloud at Customer delivers the world’s most advanced database cloud to customers who require their databases to be located on premises. Oracle Gen 2 Exadata Cloud at Customer uniquely combines the world’s #1 database technology and Oracle Exadata, the most powerful database platform, with the simplicity, agility, and elasticity of a cloud-based deployment. It is identical to Oracle Database Exadata Cloud Service, but located in customers’ own data centers and managed by Oracle Cloud experts. If you are looking to take the next step in your career by offering great effective, efficient, and commercially viable solutions to your clients, then one of our Tech Cloud sales roles could be your springboard to success. We have exciting new opportunities opening up working with Oracle’s Cloud sales teams. So if you are passionate, entrepreneurial, innovative, and believe in being consultative and having fun whilst you work, then this could be the perfect opportunity for you. Having a sense of humor in what can be a pressure environment helps, and the rewards for your contribution include a compensation and benefits package and a continuous training program in a structured environment that are world class. Description What You’ll Do Be the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve. You will. • Lead IaaS/PaaS technology deals across its assigned customer territory leveraging world leading cloud offerings from Oracle: Cloud at Customer, Autonomous Database and OCI. Aiming to Land- Use – Expand deals into IT and LOB targets to realize value for customer that lead for continuous use and expansion • Promote and evangelize Oracle products to selected customers, partners, and internal audiences • Develop relationships and collaborate with our partners to define, recommend, and drive sales • Develop and execute a sales plan that provides complete territory and sector specific coverage • Develop appropriate sales programs and solutions; maintain up-to-date competitive information and compile regional success stories • Meet with senior customer contacts to build credibility and develop lasting relationships • Engage with Pre-Sales support for customer meetings to develop customer discussions further • Lead successful go-to-market campaigns by working closely with internal marketing specialists• Contribute and lead in account planning, customer/market analysis, and strategy sessions

    Required Skills/Experience What You’ll Bring Your enthusiasm, knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for: • A strong interest in technology, passion for sales and strong communication skills. • 4+ years of experience in direct software sales, including Cloud Service experience. • Solution seller : able to understand quickly business needs and establish trust • Able to drive a high value of active opportunities at speed, at the same time, closing deals within aggressive timescales • IT and LOB : Able to confidently pitch Autonomous and Oracle Cloud to both IT and LOB audiences • Connected : Able to use Oracle ecosystem to navigate within a customer to identify targets and opportunities • High levels of prospecting skills: targeting, find the names, cold calling, get the meeting – searching for non-traditional contacts outside installed base data and using all methods to interact with them • Cloud confident : Able to outline the full Oracle Cloud picture and explain Universal Credits commercials • Hands-On : Able to personally demo or give quick hands-on example of Autonomous usage “on the spot”, without needing to always engage technical resources • Advanced technical skills in area of specialization • Value driven : Able to identify real use-cases for Cloud in the customer that drive value for the customer and can lead to rapid expansion of original deals • Optimistic and positive mind set, eager to interact and influence people, driven by winning and resilient Disciplined: daily reporting on activities, systematic fast execution A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to do your best work. Apply Now Create the future with us. Apply now.

    Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

    Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

    More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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    Software Technical Architect | IBM Middle East

    Employment:

    Full Time

    Introduction The STA is the trusted technical advisor to the clients and creates, maintain strong, trusted client relationships at all levels within the client’s business. STA designs cross portfolio solution recommendations, applying their broad technical skills, industry knowledge and business acumen expertise. STA helps clients envision the desired business outcomes that can be achieved through digital reinvention and realized through IBM’s hybrid cloud solutions, innovative capabilities, and partnership.For IBM teams, the STA has overall technical account leadership responsibilities. STA designs solutions and drive software technical innovation and sales revenue.As Software Technical Architect you will- Help our clients invest in solutions from across the IBM portfolio that will give them a competitive advantage. – Focus on broad IT strategic topics and solutions like hybrid cloud, IT modernization, DevOps, automation, Analytics, AI, Security, etc. – Have technical expertise and a deep understanding of client’s business to identify and create solutions. – Be working in an environment where project may be different from the last and where your skills, expertise and determination will be key.- Serve as a technical point of contact between IBM and clients, leading by example and sharing best practicesYour Role and Responsibilities – Provide architectural and technical leadership, and build long-lasting relationships for clients across all the spectrum of the client’s roles e.g., CxO, LoB, Architects, Dev., etc. – Demonstrate client-defined value of IBM Software solutions capabilities that address the client’s growth initiatives and business challenges – Translate client business and technical requirements into solution requirements, architecture and solution design. – Design, build , and present solutions to clients – Lead the technical validation process with clients, including solutions presentations and demonstrations, demos, technical deep dive sessions, workshops, proofs of concept (PoCs), MVPs, etc. – Provide technical leadership to the Sales team and supporting them with recommendations for development and positioning IBM Software solutions to help them achieve sales quotas – Demonstrate expertise and technical leadership by sharing knowledge and experiences, both externally and internally – Provide architectural and technical leadership, and build long-lasting relationships for clients across all the spectrum of the client’s roles e.g., CxO, LoB, Architects, Dev., etc. – Demonstrate client-defined value of IBM Software solutions capabilities that address the client’s growth initiatives and business challenges – Translate client business and technical requirements into solution requirements, architecture and solution design. – Design, build , and present solutions to clients – Lead the technical validation process with clients, including solutions presentations and demonstrations, demos, technical deep dive sessions, workshops, proofs of concept (PoCs), MVPs, etc. – Provide technical leadership to the Sales team and supporting them with recommendations for development and positioning IBM Software solutions to help them achieve sales quotas – Demonstrate expertise and technical leadership by sharing knowledge and experiences, both externally and internally

    Required Technical and Professional Expertise – 8+ years of experience working in IT, as a sale’s technical specialist, engineer, consultant, or solutions architect or in a relevant role and at least 3 years of experience working as an IT Architect is expected Proven experience in IT Architecture work, such as: – Understand business and technical problems, formulate hypotheses and test conclusions to influence solution design – Plan and perform solutions, from architecture, solution design, testing, evaluation to implementation – Analyze Information Systems Architecture – Perform Architecture Gap Analysis – Develop Architecture Transition Plan – Design Architecture Governance – Architectural and Technical leadership – Experience working with account teams supporting them with the solution development and delivery, business cases, and commercial proposals – Broad understanding and experience in IT strategic topics and solutions like Hybrid cloud, Automation, IT modernization, DevOps, Analytics, AI, Security, etc. – Willing to learn and try new technologies, aiming to design client’s solutions and architectures – Ability to t ake a user-centric approach to design, creat e, build and lead compelling prototypes , demos, technical validations, PoCs and MVPs – Flexibility to work with a geographically distributed remote working team – Fluent written and verbal communication skills in English and LOCAL language Other required Soft skills: – You love collaborative environments that encourage creative thinking and finding innovative ways to design and develop new solutions and architectures with cutting edge technologies – You are ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work – You are intuitive individual with an ability to manage change and proven time management – You have analytical and problem-solving skills, including the ability to derive actionable insights from large amounts of information and clearly communicate complex ideas to client C-level executives while handling questions and objections – You have proven interpersonal skills while contributing to team effort by accomplishing related results as needed – You have excellent verbal and written communication and presentation skills and are comfortable giving presentations and speaking in front of an audience Preferred Technical and Professional Expertise – Experience with IBM Software solutions; any relevant certification is a plus – Experience with Red Hat OpenShift Cloud Platform and Red Hat solutions ; any relevant certification is a plus – Experience with other open source and private cloud solutions like Docker, Kubernetes, Anthos, Rancher, VMware Tanzu, etc.; any relevant certification is a plus – Experience with public cloud infrastructure like IBM Cloud, Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP); any relevant certification is a plus – Experience with setting DevOps environments and building CI/CD pipelines – Experience with on-premise architectuire solutions migration to the cloud – Experience with Enterprise Architecture best practices, such as developing and building solutions based on The Enterprise Framework and The Open Group Architecture Framework (TOGAF)

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Service Desk Engineer | Air Arabia

    Employment:

    Full Time

    • Drives the technical support team to carry out customer support properly and promptly, monitors servers and systems, takes ownership of reported issues, responds to enquiries, provides information and feedback ensuring problems are being recorded and tracked throughout the entire process. • Maintains positive customer/working relationships with stakeholders, business users, suppliers, vendors and other technical teams to ensure improvements in the products and services provided to ISA clients and to resolve any issues related to maintenance.• Provides technical/non-technical support to clients, conducts analysis, diagnosis and troubleshoots systems, network, hardware/software faults and bugs to resolve problems considering system capacity, limitations, etc.; applies metrics to monitor performance and measure key project criteria.• Identifies resolutions to technical problems, carries out bug fixes for minor issues and applying patches channels unresolved issues in the right direction as necessary; responds within agreed time limits to call-outs.• Assists with the development and implementation of processes and service level agreements of incidents management and service request management.• Assists technical experts in planning, evaluating, testing, and implementing new technology such as systems and platforms. • Participates in different projects as required.• Contributes to the creation of support knowledge base by developing and communicating IT support manuals, technical notes and articles to clients in line with SLAs.• Utilizes different communication channels to support or guide end users on the different enquiries and problems raised, these channels include: personal visits, telephone calls, e-mails, web, chat etc. • Ensures proper recording and closure of all claims; generates timely reports of different nature to capture support services activities.• Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed in line with agreed SLAs.• Supports the roll-out of new applications (where applicable); sets up new users’ accounts, profiles and passwords. • Supports the clients during CR implementation (UAT and Training).• Assists in establishing and maintaining a complete and accurate record of all IT assets within ISA. • Establishes and maintains security, integrity, and business continuity controls and documents.• Responds positively to operational needs by being on-call available for critical systems 24×7 support.• Actively monitors application/IT performance using monitoring and controlling tools to ensure 24×7 availability• Should be open to work on shifts based on team requirements. • Should be open to work as Primary and/or Secondary supports based on roster

    • Bachelor Degree in Computer Engineering/Computer Science/Information Technology.• ITIL Certified. (Not mandatory)• CCNP/ CCIE• Fluent in English Language.• 5-6 years in IT Infrastructure support, service desk, 24×7 critical operations preferably in aviation.• This job requires occasional duty travel for training and implementation purposes.• Proven record in implementing and monitoring infrastructure projects.• Holistic IT Knowledge in heterogeneous technology environments – experience with different types of end-to-end technology stacks.• Experienced in managing operations and technology platforms – both internally and externally hosted.• Proven skills in analyzing data, identifying pitfalls and recommending solutions.• Possesses effective persuasive, negotiation, problem solving and decision-making skills.• Employs technical expertise and interpersonal skills to execute new initiatives and achieve company’s objectives.• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

    Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia’s fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. More