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    Specialist Help Desk | Ooredoo Group

    Employment:

    Full Time

    The Company: Fast Telco Subsidiary of Ooredoo The Role: Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound team, FT Hotline, by management, by Retail Store staff, by Sales and dealers, Provide 1st level support and technical assistance for incoming queries and issues related to B2C FT customers. Key Accountabilities & Activities: – Handle and resolve customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service. – Receive calls from the 121 Hotline from Retail Stores and dealers. – Handle and resolve customer complaints and technical problems across the range of Company products and services, experienced by customers who have been directed to the F2F Help Desk from Retail Store staff. – Handle and resolve complaints by visiting customer premises and performing trouble shooting activities and collect payments where applicable. – Respond to email complaints, information for promotions, invitations and other key events from Retail Stores, dealers, other departments within Ooredoo and direct from customers. – Receive Trouble Ticket requests through the Call Centre, through the F2F Help Desk, and from the Sales Support team. Handle payment transactions – from customers who wish to pay their bills and top up credit on mobile phone. – Describe and escalate problems through the Customer Care systems. – Investigate complaints through the various relevant internal systems and applications (BSCS/CRM/ Fintech service, MPOS, VAD and others) – Liaise between Technology and the customer when an issue needs to be escalated for investigation and resolution. – Providing training for BSCS, CRM, WMNET provision for new and existing Retail Store, Customer Care and Sales staff. – Gather customer information from various areas within the Company, such as Technology, Call Monitoring, and Finance etc.) as required and investigate the facts, under supervision from the Team Leader, when there is a customer complaint and/or a legal issue concerning customers and the Customer’s Call Centre services and liaise with the Legal Department accordingly. – Follow up on escalated TT’s with other departments like tech, finance, marketing, sales, CC. – Provide efficient support for B2C customers over the phone with to first call resolution KPI. – Escalate non-resolved cases to concerned departments as per Interaction Center procedures. – Follow-up on progress of complaints settlement with departments involved, and ensure regular information is shared with customers. – Identify and escalate situations requiring urgent attention to shift leader or supervisor. – Get the customer confirmation before closing any trouble ticket and provide proper conclusion on remedy system. – Adhere to Interaction Center KPIs and defined service levels sat on employee yearly objectives Respond to email messages for customers seeking help and contact them if required – Step-by-Step configuration for customer devices. – Troubleshooting customer last mile and access equipment related to DSL and GPON subscriptions. – Troubleshooting Wi-Fi issues of customers CPEs. – Ensure customers subscribed speeds are matching service subscription defined in Company CRM. – Execute additional configuration as per customer request within customer subscription bundle and eligibility. Detect and report issues that appear to impact large numbers of customers in early stages. – Complete daily reports, that reflects the number and type of received complains. – Act as a source for technical assistant and as a reference for other team members when needed. – Prepare various reports daily and as required including the Reconciliation Report (Daily income payment report), Agent Daily Activity Performance Report and Investigation Report and make recommendations as part of the CIP. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. – Other duties as directed by supervisor or other superiors.

    Requirements: – 2-3 years of experience required based on progression ladder – Network Experience covering basic routing and switching knowledge. – Experience with Wi-Fi networks configuration and Troubleshooting. – Proficiency in both English and Arabic languages. – Knowledge and experience of customer service practices and call Center processes – Fresh graduated or have relevant experience. – A+ , MCSE , CCNA certificate (Preferred)Experience with DSL media troubleshooting and configuration. – Experience with GPON media troubleshooting and configuration Qualification:- Diploma/Bachelor degree in computer science, engineering or a related field. Note: you will be required to attach the following: 1. Resume / cv

    We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

    Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012. More

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    Technology Consulting – Resiliency Consultant | IBM Middle East

    Employment:

    Full Time

    The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Architects are responsible for keeping up with the latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.Your Role and ResponsibilitiesIBM Technology Consulting advises our clients in determining, implementing, and managing their enterprise-wide resilience program. As a Resiliency Consultant, you accompany our customers across Middle East and Africa region with a lot of positive energy from strategic consideration to successful implementation.Your goal is to analyze current maturity levels and the development of Resiliency Concepts required for an always on-Enterprise. This includes a deep and profound knowledge in Business and IT Continuity concepts as well as national and international standards (e.g. ISO 22301,) best practices and tools to develop new integrated Resiliency Systems, Disaster Recovery Processes and Lifecycle approachesYour Tasks• You have a T-shaped consultant profile. You bring deep expertise and experience in resiliency, IT and business continuity services portfolios and advise our clients in all aspects of cyber resiliency.• You can connect the dots between different technology domains and business, and you can advise CIO’s to become a trusted partner.• You conduct resiliency assessments such as recoverability assessment, resiliency maturity assessment to identify strengths, weaknesses, and improvement areas.• You conduct business impact analysis and risk assessments.• You work with client’s decision makers to generate enterprise-wide resiliency strategies, back-up recovery strategies and develop data protection strategies in hybrid multi-cloud world.• You are familiar with TCO calculation and business case and you can support IBM’s advice to our clients with financial facts.• You design and lead resilience programs with measurable outcomes to implement strategies.• You can facilitate workshops, present to large audiences and C-Level.• You can guide technical architects in developing high-available, always-on architectures and contribute to development of resilient architectures.• You are responsible for driving technology consulting business. You take active part in sales process, build trust-based relationship with our clients and convey IBM value to them.• You lead project teams and are responsible for the high quality delivery in Time and on Budget• You keep track of costs, operational stability, and the integration of the developed solutions• Agile work is natural for you• You are actively involved in our professional IBM internal communitiesYou can expect• A global network of experts working on the future of the Cognitive Enterprise• A tailor-made entry that takes into account your personal interests and strengths• Personal career development in a global company that adapts to your life planning• Flexible working models• Mentoring and targeted training in new topics• An environment in which growth and new ideas are desired

    Required Technical and Professional Expertise• Completed degree in a business, natural science or technical degree program• Professional experience: at least 5 years of experience in resiliency consulting or 8 years of experience in Resiliency or IT/Business Continuity functions of big enterprises.• Proven expertise and experience in Resiliency, IT and Business Continuity, Disaster Recovery• Strong understanding of continuity standards and best practices such as ISO/IEC 22301, Resilia, ISO/IEC 27001, ITIL and COBIT• Strong understanding of resilient, high available, always-on architecture principles• Strong understanding of cyber resiliency, data protection and recovery, high availability, always on technologies and concepts using on-prem and cloud technologies.• Hands-on experience in developing and implementing resilient architectures on cloud is preferred.• Industry specific knowledge to quickly identify/suggest/leverage candidate areas for automation and generate value for IBM at client sight.• Hands on experience in demonstrating thought leadership and delivery leadership• Ability to translate business requirements into technology solutions.• Ability to translate visions into executable projects with clarity and purpose• Excellent analytical, organizational, problem solving, collaboration and communication skills• Language skills: very good English• High willingness to travelPreferred Technical and Professional Expertise• NA

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Security Intelligence and Operations Consultant | IBM Middle East

    Employment:

    Full Time

    Information and Data are some of the most important organizational assets in today’s businesses. As a Security Consultant, you will be a key advisor for IBM’s clients, analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and securing the client’s organization with the cognitive solutions that are making IBM the fastest growing enterprise security business in the world.Your Role and ResponsibilitiesResponsibilities• Provide consulting and technical expertise on customer engagements• Work with security teams around EMEA to perform security consulting activities• Recommend and create use cases, rules, and playbooks for customers• Write technical reports about TTPs and security trends

    Required Qualifications• Knowledge of the current threat landscape, including common attack types and malware capabilities• Proficiency in using security tools such as QRadar, Splunk, Resilient, Cortex XSOAR• Proven experience in building and deploying use cases, correlation rules and playbooks• Coding/scripting experience in one or more general purpose languages• Demonstrated excellent communications and problem-solving skillsPreferred Qualifications• Familiarity with cloud infrastructure and associated security platforms• Experience analyzing threat intelligence at global scale• Experience in designing security strategy, threat modeling, threat detection, incident response

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Senior Payment Architect | IBM Middle East

    Employment:

    Full Time

    As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.Your Role and ResponsibilitiesThe Senior Payment Architect is responsible for• Architecting and designing comprehensive Payment solutions that meet functional and non-functional (e.g. performance, security, and operational considerations) requirements in support of a given initiative.• Plays a role in establishing architectural vision and direction, architects solutions, provides advice and guidance, monitors emerging technologies, and assists in software and service procurements.• Works collaboratively with the business to understand the business/product roadmap to develop architectural vison and direction.Essential Functions• Architecture Vision and Direction: Contributes to the technology strategy by identifying, assessing and recommending external trends in technology and methodologies. Assists with the development of frameworks, standards, policies, principles and procedures that guide technology decisions and maximize reuse of technology. Exercises solution design leadership on initiatives, driving alignment to target architecture and design standards. Facilitates architecture reviews, ensuring adherence to architectural standards, and consistency across organizational and design boundaries• Solution Architecture Development: Creates Payment solution options and Payment architecture, adhering to architectural standards and the technology roadmap, and minimizing technical debt. Designs solutions that involve complex, multi-system integration, possibly across BUs or domains. Ensures non-functional requirements are satisfied. Involved in every aspect of lifecycle (from requirements to deployment assisting in design and triage of defects)Drives alignment between architecture and business needs. Participates in application rationalization and the development of application architecture roadmaps. Identifies applications and platforms impacted by the solution, the need for new platforms, and drives platform selection. Contributes to backlog of development team. Facilitates large groups of diverse stakeholders to consensus on target solution• Advice & Guidance: Initiates guidance and oversight, ensures the viability of proposed solutions, and provides direction on the appropriate approach to the solution throughout the project, and ensures appropriate and complete unit/system/load testing and code review. Communicates architectures, relevant technologies, practices, platforms, and products to delivery team and other stakeholders. Performs due diligence during potential mergers and acquisitions• Relationship Management: Builds effective relationships between IT, business users, and internal/external service providers. Effectively communicates relevant information to stakeholders and teams• Emerging Technology Monitoring: Evaluates emerging technologies and the evolution of current technologies to define a future vision roadmap for optimal application of technology to meet business needs. Conducts Proof of Concept for feasibility studies. Recommends improvements to processes and technology that improve the effectiveness of the team• Strategic Sourcing: Oversees and facilitates the evaluation and selection of hardware and software technology, as well as the design of standard configurations for a particular project. Inspires technology policies, practices, and decisions which recognize the current and evolving needs of all the stakeholders. Validate that the delivery team operates according to the principles embedded in relevant standards

    Solution Architecture• Ability to: Lead the design of technical solutions for complex systems, ensuring consistency with specified requirements agreed with both external and internal customers. Design solutions that involve complex, multi-system integration, possibly across BUs or domains• Advice & Guidance: Ability to: Provide leadership and guidelines to promote the development and exploitation of technical knowledge in the organization. Effectively communicate technical concepts, options, and implications to non-technical stakeholders in written, verbal, and diagrammatic forms (and vice versa)Work with cross-functional architect teams to develop optimal solutions to complex issuesRelationship Management• Ability to: Build long-term, strategic relationships with senior business and IT stakeholders• Emerging Technology Monitoring: Ability to: Coordinate the identification and assessment of new and emerging technologies, products, methods and techniques. Evaluate likely relevance of these for the organization

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    MuleSoft Tech Lead / Architect | Chalhoub Group

    Employment:

    Full Time

    Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. This is a fantastic opportunity to lead a team of Mulesoft developers and manage the Mulesoft Architecture within the IT Services division of Chalhoub Group. You will develop first-class data integrations in the Mulesoft Anypoint EIP, designing and delivering solutions following a “best practice”approach. Your participation in delivering business critical projects whilst maintaining a great team dynamic, keeping on top of day-to-day sprint activities and ensuring targets are met will be an invaluable contribution to the continued success of this pivotal team within the EnterpriseWhat you will be doing – Oversee the technologies, tools and techniques used within the team – Work closely alongside the Solution Architects, Business Analysts and Developers on project- and product-related user stories and requirements – Set the development standards, policies and procedures that should be adhered to within the team – Drive change on the Mulesoft platform to implement efficient and effective strategies which benefit the wider business and their customers – Develop and implement services and API’s to a very high quality, ensuring that all developers within the team understand and follow the standards stipulated by you. – Work closely with other team leaders and development teams when necessary to create a cohesive set of services. – Work closely with peers in the business to fully understand the business process and requirements, gaining business knowledge which will enable you to actively participate in defining solutions which will truly meet the business need. – Provide governance and oversight to ensure that all services and API’s developed within your team satisfy the business requirements. – Ensure that all user stories/requirements are accurately estimated and can be delivered to the specified schedule. – Where possible, show flexibility and agility when responding to the changing needs of the business. – Actively contribute to the process of continual improvement, with regard to self, team and technologies. – Perform 2nd line support out-of-hours as required. – Keep abreast with latest technical trends for the specific area of work and recommend beneficial changes. – Participate in managing Scrum Team activities to ensure a successful sprint delivery. Line Manager Aspects of the Role – Be the Technical Lead in a team of Mulesoft developers, engaged in the creation of high-quality services and API’s within agreed project timelines. – Understand and advocate Mulesoft Architecture best practices and standards as defined by Mulesoft. – Be responsible for ensuring a high level of quality and ownership with respect to all work developed by members of the team. – Onboard, upskill and help to integrate new team members, proactively supporting the continued development of existing team members. – Build and promote a positive working environment for the team within your areas as well as other business areas you will engage with. – Effectively manage team members in line with company policy and procedures, including performance, development, disciplinary and conflict resolution with effective feedback. – Proactively report and manage upwards to management and the business, so that they are well informed of the work currently in development. – Implement team goals and objectives – supervise, coach and mentor your co-workers – be inspirational and motivate. – Assist with recruitment activities. – Be the ‘go-to’ person for the team, both within IT and in the wider business.

    What you’ll need to succeed – Bachelor’s degree or equivalent in a technical discipline is required – Proven experience of leading a team of Mulesoft developers including performance, development and disciplinary issues. – Demonstrable Mulesoft ability with an in-depth understanding of underpinning techniques and architecture. – Proven ability of tackling challenging projects. – Experience in full software development lifecycle from design to deployment. – A proven track record of developing high-quality integration solutions to business specifications whilst understanding processes and requirements. – Experience using SCRUM or other Agile methodologies. – Excellent written and verbal communication skills in English. – Experience recruiting staff and building development teams. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

    The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

    By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

    With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.

    By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. More

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    Digital PR Manager | Deriv DMCC

    Employment:

    Full Time

    Your roleAs a Digital PR Manager at Deriv, you’ll take full responsibility for planning and executing public relations (PR) operations and measuring media outreach. With your knowledge of the industry news and trends, you’ll plan, develop, and execute strategic campaigns designed to position Deriv as a fintech leader worldwide. It is vital that you are well-networked in the media world or have a proven ability for building strong public relationships to shape and enhance our brand. Your challenges- Devise strategies, draw up the budget, and manage compelling PR plans for events and initiatives within multiple regions to make news and create brand awareness.- Form healthy relationships with external parties, and build an in-house PR team to support our growing presence within both local and global press. – Plan PR procedures for the initiatives to be undertaken by the in-house team.- Write, review, and distribute content in media announcements and press kits across digital platforms.- Monitor the content produced across all digital channels, ensure maximum backlinks to our website, and provide metric reports on the PR content and campaign performance.- Take proactive steps to minimise the impact of negative publicity in case of a crisis and protect the business.What we’ll give you- Exciting work challenges- Collaborative work environment- Career advancement opportunities- Market-based salary- Annual performance bonus- Medical insurance- Housing and transportation allowance- Casual dress code- Work permit – Training sessions and webinars to help you advance your career- Intensive and interesting onboarding programme for newcomers – State-of-the-art tech stack- Inspiring work environment and creative freedom

    What you have- University degree in public relations, communications, journalism, or a similar field- 5+ years of experience in a related role- A proven track record of successful PR initiatives and campaigns – Experience in building and maintaining healthy relationships with media houses and the press – Good writing skills for creating press releases and media-related content- Awareness of the latest trends and best practices in the fintech industry – Understanding of what local and global press regard newsworthy content in each region- Exceptional communication, presentation, and leadership skills- Outstanding organisational and time management skills- Strategic and critical thinking, teamwork, problem-solving, judgment, and decision-making skills- Aptitude in presentation and public speaking- Attention to details- Current country of residence: UAE- Excellent spoken and written English communication skills

    We’re Deriv. We’re all about trading. We’re the geeky upstarts who pioneered an industry. That was more than 20 years ago, and we’re still going strong. Today, we work across continents and serve over a million traders from around the globe. Join us. Grow with us. More

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    License Technology Sales Representative | Oracle

    Employment:

    Full Time

    License Technology Sales Representative – KSA MarketWhat You’ll Do Be the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve. If you are passionate, entrepreneurial, innovative, and believe in being consultative and having fun whilst you work, then this could be the perfect opportunity for you. We are seeking a motivated sales individual who can sell our entire technology solutions portfolio in a license sales model. As we continue to help customers to transition to Cloud, we make sure their needs for an On premise solution are still covered. You would cover a wide rage of solutions from Database, data management Solutions (Analytics, Integration..etc) as well Cybersecurity, middleware and other exciting digital solutions. You will help your customers, who have growing data volumes and aggressive service-level expectations, maximize the potential of their IT organizations Having a sense of humor in what can be a pressure environment helps, and the rewards for your contribution include a compensation and benefits package and a continuous training program in a structured environment that are world class. Job Description – Develop infrastructure/Database/Middleware/BI/Big data License Sales opportunities and maintain customer relationships in a designated market vertical/customer – Saudi Arabian market – The portfolio will be our wide technology portfolio. Although the right candidate should be able to orchestrate a speech across the complete offering of Oracle in front of a client and work alongside other internal teams to be one Oracle for the customer. – Promote and evangelize Oracle products to selected customers, partners, and internal audiences – Develop relationships and collaborate with our partners to define, recommend, and drive sales – Develop and execute a sales plan that provides complete territory and sector specific coverage – Develop appropriate sales programs and solutions; maintain up-to-date competitive information and compile regional success stories – Meet with senior customer contacts to build credibility and develop lasting relationships – Closing deals winning business etc. as well as developing opportunities – Engage with Pre-Sales Technical support for customer meetings to develop customer discussions further – Lead successful go-to-market campaigns by working closely with internal marketing specialists – Contribute and lead in account planning, customer/market analysis, and strategy sessions – Contribute individually and as a team member, providing direction and mentoring to others. Being able to orchestrate proposals together with other internal business groups in the same solutions team or others. Understand that is all about the customer.

    Required Skills/Experience What You’ll Bring Your enthusiasm, knowledge, and customer-centricity will help us continue our growth as a top IT company. We also look for: – 5+ years of experience in direct software sales to complex/Large Enterprises/SMB Enterprises – Experience in the designated market vertical /customer would be required – Saudi Arabian market – Good understanding of the information technology customer needs and strong technical expertise to become a trusted advisor across a wide technology portfolio. – Proven track record in a sales-driven organization, selling technology-related products and services – Solid written, verbal, and presentation skills – Creative with strong problem-solving skills and an ability to succeed in a fast-paced environment – Proven ability to work well as part of an extended sales team – Knowledge of Oracle products preferred but not essential – Fluency in English and Arabic – Team player and self-motivated A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to do your best work. Apply Now Create the future with us. Apply now.

    Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

    Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

    More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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    Senior Software Engineer (Level 6) | Amazon.ae

    Employment:

    Full Time

    Come join Amazon’s “Emerging Countries Customer Fulfillment” org (ECCF), at Amazon’s development center in Amman, Jordan. We are searching for a smart, energetic, curious, and self-disciplined Software Development Engineer to define and deliver our efforts for our current and future Customers.Amazon strives to be Earth’s most customer centric company, ECCF “Emerging Countries Customer Fulfillment” focuses on the new markets where Amazon have a potential to invest and scale the customer base. As these are small and nascent operations, the challenges and opportunities are different compared to mature countries. Here the technology has an important role to play in creating differentiated experiences for customers in those regions. As a new market and with evolving customer expectations there are opportunities to invent on behalf of the customers and export those models to more established geographies. The team will focus on creating a deep partnerships with WW technology teams and works on projects on a new set of innovative features which will add great value to those countries.We look for experienced software engineering leaders who possess a wide variety of skills. As the successful applicant for this role, you will solve varied complex problems across Amazon (including business prioritization, technical challenges in optimization, large-scale computing, distributed systems, web applications, scalability, security, and algorithms), you will drive multiple programs in parallel, you will work with business stakeholders and partner technical teams across MENA, India, Brazil, and the USA, and you will support the growth and development of a high-performing software engineering team.Come join Amazon’s “Emerging Countries Customer Fulfillment” org (ECCF), at Amazon’s development center in Amman, Jordan. We are searching for a smart, energetic, curious, and self-disciplined Software Development Engineer to define and deliver our efforts for our current and future Customers.Amazon strives to be Earth’s most customer centric company, ECCF “Emerging Countries Customer Fulfillment” focuses on the new markets where Amazon have a potential to invest and scale the customer base. As these are small and nascent operations, the challenges and opportunities are different compared to mature countries. Here the technology has an important role to play in creating differentiated experiences for customers in those regions. As a new market and with evolving customer expectations there are opportunities to invent on behalf of the customers and export those models to more established geographies. The team will focus on creating a deep partnerships with WW technology teams and works on projects on a new set of innovative features which will add great value to those countries.We look for experienced software engineering leaders who possess a wide variety of skills. As the successful applicant for this role, you will solve varied complex problems across Amazon (including business prioritization, technical challenges in optimization, large-scale computing, distributed systems, web applications, scalability, security, and algorithms), you will drive multiple programs in parallel, you will work with business stakeholders and partner technical teams across MENA, India, Brazil, and the USA, and you will support the growth and development of a high-performing software engineering team.

    BASIC QUALIFICATIONS• Bachelor’s Degree in Computer Science or related field• 8+ years of software development experience• Object-Oriented Programming (OOP) and/or Design (OOD) best practices and principles.• Computer Science fundamentals in data structures, algorithms, problem solving, distributed systems, and complexity analysis• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations• Self-directed an capable of working effectively in a highly innovative and fast-paced environment• Experience with Agile software development in a UNIX/Linux environmentPREFERRED QUALIFICATIONS• Master’s Degree in Computer Science or related field.• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.• Experience with distributed computing and enterprise-wide systems• Strong problem solving, communication, presentation and interpersonal skills.• Architecture skills, knowledge of design patterns, and strong fundamentals.• Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy.• Experience developing RESTful web services and complex software systems that have been successfully delivered.• Experience working with cloud architecture, web services, and web sites• Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces, data stores, cloud technologies, and back-end systems.• Experience mentoring junior software engineers to improve their skills, and make them more effective, product software engineers.• Experience influencing software engineers best practices within your team.• You are the type of person that quickly wins the respect of peers, and jumps at the chance to share knowledge and mentor.

    Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae. More