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      IT Support Engineer L1, L2 L3 | Kew Solutions

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      Employment:

      Full Time

      Objectives: IT Support Engineer L1, L2, L3Duration: PermanentDesired start date: ASAPProbation: 3-6 MonthsWorking Hours: Sunday to Thursday 8:30am to 6pmMain responsibilities: We are looking for an IT engineer with good all-round experience in the field of IT. We are a managed service provider and provide IT Services to a wide range of industries in the SME sector. The successful candidate will have a good working knowledge of Office 365, Sharepoint, Azure, InTune, and MDM. They need to have experience in migrating from other platforms into 365. Knowledge of firewalls, switches, routers, access points, NAS, and servers will be required. This role is for L1, L2, and L3 candidates who enjoy working in a fast-paced modern environment working on a variety of issues in any given day. One minute you can be resetting an Outlook password, the next working on a server, installing another server all whilst managing a migration into 365 and setting up SharePoint sites. We are a close team who have fun and are expanding.Number required: 1Reporting to: Operations, Head of department, MD.Travel requirements: Occasional travel within countryOther Benefits: Phone, Insurance, flight

      We are looking for an IT engineer with good all-round experience in the field of IT. We are a managed service provider and provide IT Services to a wide range of industries in the SME sector. The successful candidate will have a good working knowledge of Office 365, Sharepoint, Azure, InTune, and MDM. They need to have experience in migrating from other platforms into 365. Knowledge of firewalls, switches, routers, access points, NAS, and servers will be required. This role is for L1, L2, and L3 candidates who enjoy working in a fast-paced modern environment working on a variety of issues in any given day. One minute you can be resetting an Outlook password, the next working on a server, installing another server all whilst managing a migration into 365 and setting up SharePoint sites. We are a close team who have fun and are expanding.

      Kew Solutions create technology solutions and support services for all industries with specialist expertise and experience in the Executive Search and Formula One. Annual maintenance contracts, software application support, Microsoft cloud solutions, email solutions, networks and hosting, we offer all the technology products and services our customers need.

      With over 20 years’ experience providing IT Solutions to the corporate marketplace we know our clients well and have long-standing relationships. We also partner with other service providers to ensure we can offer the most up to date solutions at the best price.

      We promise to deliver a vital service and deliver it well. We’re committed to responding quickly, not using technical jargon, delivering on our promises and always leaving our clients happy. We want to be part of your team helping you deliver the best service possible to your clients. More

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      Internal Communications Specialist | Charterhouse

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      Employment:

      Full Time

      Our client prides themselves on outstanding service having built their international success on a strong brand, and have won various awards across the globe. Joining them as their Internal Communications Specialist will provide a stable and fruitful career as well as elevating your career to the next level.This is a new role within the Marketing Team, our client is looking to hire an Internal Communication Specialist who will act as the interface between the Marketing department and internal channels ensuring that policies across the business are implemented and adhered too. You will work closely with stakeholders and internal senior executives understanding internal communication needs and expectations, as well as defining the internal communication requirements ensuring key correspondence and the organisations message is delivered.

      This is a demanding role therefore it is essential you have at least 5 years’ previous experience in a multinational / global organisation within the same role. You will have a proven track record of advising and dealing with senior executives on all internal communication and PR issues along with good project management skills, experience in crisis management and with a solid business acumen.

      The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

      Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More

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      EPM Principal Solution Engineer | Oracle

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      Employment:

      Full Time

      We can hire Saudi National candidates with SCM / ERP experienceSHAPE TOMORROW, TODAY What if you could shape the way companies drive and increase their business success by introducing groundbreaking Cloud solutions in an impactful and innovative way? At Oracle, you can create Tomorrow Today together with our customers across a range of global industries as part of our Applications Solution Engineering (SE) team.JOIN THE APPLICATIONS SOLUTION ENGINEERING TEAM Our SEs have specialist and industry knowledge to help our customers build their cloud journeys. In partnership with sales, we collaborate with our customers to inspire them with an innovative solution roadmap to drive outstanding ROI in their businesses.This role will be aligned to SaaS – SCM Solution in Saudi Arabia.WHAT WILL YOU DO? – Partner and lead with sales team across all stages of the sales cycle to articulate the business value of SaaS – SCM Solution – Leverage industry knowledge to recommend relevant and innovative solutions that support your customers’ desired outcomes and ensuring customer satisfaction. – Ensure customers’ key business requirements and motivations are fully understood and addressed – Design, present and articulate Oracle SaaS – SCM Solution to a variety of external and internal stakeholder audiences – Focus on overcoming obstacles to achieve the customers’ desired outcome and ensuring customer satisfaction. – Stay up to date and increase your skills and knowledge in SaaS – SCM Solution and modern demonstration techniques – Address the competitive landscape and handle objections – Ensure a smooth handover for a successful customer implementation – Represent Oracle as a credible expert, providing current and new product information through workshops and at customer or industry events – Drive the strategic growth of ECEMEA Applications through an active contribution to the SE community

      WHAT SKILLS DO YOU NEED? – Excellent communication and presentation skills – Innovative thinking – Strong collaboration skills – Networking skills – Drive and resilience – Curiosity – Emotional intelligence – Ability to self-manage – Ability to translate complex customer needs into business solutions EXPERIENCE & QUALIFICATIONS – Extensive knowledge of business applications (ERP Solution): – Workforce Management – Benefits and Compensations – Talent Management – Strategic Workforce Planning – Talent Acquisition – Employee Development – Health and Safety – 12 years of experience as pre-sales or implementation consultant in enterprise transformation projects or 12 years business experience in SCM Consultation. – Very good understanding of SCM solution interaction with other solutions, like: Financials, Projects, Sales or any other solutions. – Experience implementing or demonstrating SCM software (Oracle,SAP, Infor or others) is desired but is not a requirement. – SCM practitioner experience is a plus. – Previous work experience in a sales, pre-sales, product management, or consulting role will also be considered a plus. – Ability to apply technology to drive innovation, experience in utilising design thinking and customer journey mapping a plus – Bachelors / Masters degree or equivalent desirable – Fluent in Arabic and English (other languages are a plus) – Travel is required, approx. 30 % As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

      Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

      Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

      More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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      Network / System Administrator | A Leading Real Estate Company In Kuwait

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      Employment:

      Full Time

      Oversees and coordinates information technology functions of the company.Primary Responsibilities• Reviews Error Logs from the monitoring tool (if any) and reports to detect recurring slowdowns or errors.• Consults with software and hardware vendors and other establishment workers to solve problems impeding computer operations.• Oversees evaluating new software and hardware to determine usefulness and compatibility with existing software and hardware in meeting the needs and requirements of company operations.• Monitors software and hardware vendors in relation to maintenance operations in case of outsourcing.• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices.• Oversees and coordinates activities with respect to internal networking service and security

      Qualifications and Certifications• Bachelor’s Degree in Computer Science or equivalent education.• Certification from Microsoft, RHCE, Comp TIA, CISCO will be added value.Experience • Minimum of 4-8 years of related experience and/or training in similar function and industry.Skills• Strong leadership skills, knowledge in technical skills in information technology.• Computer literacy and knowledge in MS Office and system and Oracle applications.• Communicational skills and ability to work in teams and establish teams as well as planning ahead to meet future business requirements with a business-oriented mentality to have a productive work environment.

      A leading real estate company in Kuwait. More

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      Office Manager / Executive Assistant – (Arabic Speaking) | Charterhouse

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      Employment:

      Full Time

      Charterhouse are working with an established organisation within the professional services sector who are looking at hiring an experienced Office Manager / Executive Assistant to work in their Abu Dhabi office.This role will see you provide first class administrative support to a C-Level Executive in a fast-paced office. You will also provide support with office management and assist in coordination of board meetings and maintaining board records accurately. You will contribute and assist in the implementation of any policies or procedures, offering a strategic approach to the organisation’s system.In addition, you will be required to prepare communications and liaise with stakeholders to help drive the accomplishment of tasks in an effective and efficient manner. This is a senior role and your responsibilities will also include receiving and screening calls, corresponding with visitors and completing any complex travel and diary management tasks.This full time role will see you working in a timely and analytical manner, and will have you managing a variety of priorities and coordination of high level administrative duties.

      To be considered for this role you must hold a bachelor’s Degree in Business Management or a related field and have at least 10 years’ experience as an Office Manager. It would be advantageous if you have experience within the financial services industry and possess UAE experience. You must have high-level communication skills and your verbal and written skills should be excellent in both Arabic and English. The successful candidate must be organised and detail orientated, with an energetic personality who has strong team player attributes.

      The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

      Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More

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      Executive Secretary – Administrative Advanced (UAE National) | Ernst & Young

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      Employment:

      Full Time

      As part of our Core Business Services (CBS) team and you will support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.You have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.The OpportunityAs an executive Secretary, you’ll develop your skills by providing support services to some of MENA’s largest organizations. Your experience in business communication will help you to build effective relationships with important stakeholders and senior leaders. You’ll have autonomy and clear responsibilities, working in our friendly, collaborative environment. Your talents will be respected and you’ll be supported in developing the career path you choose. Your key responsibilities• Provide high level support to a small group of Partners and Executives• Organise and manage comprehensive diaries, travel and accommodation• Screening emails, responding and/or actioning as required• Prepare expense claims and timesheets on a weekly basis• Screen phone calls and messages, and follow-up actions, referring to the relevant team member when appropriate• Prepare and revise documents including presentations, emails, reports, agendas and papers• Coordinate client events, internal and external, as required within MENA• Leadership and people development• Counsel, coach or mentor others in the secretarial community• Identify opportunities to improve work efficiency and effectivenessSkills and attributes for success• The demonstrated ability to build relationships with internal and external stakeholders• Exceptional written and verbal communication skills• Intermediate in the use of Microsoft Office suites• Excellent attention to detail and ability to multi-task• Strong communication skills including telephone manner and interpersonal skills• A strong team member with an ability to work across multiple teams• Experience in a professional services environment is highly regarded.

      To qualify for the role you must have• A minimum of 4-5 years previous EA experience, supporting multiple executives in a corporate environmentIdeally, you’ll also have• Prior working experience in global professional services organization or mid-tier firms will be highly advantageousWhat we look forHighly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.We are interested in entrepreneurs who have the confidence to develop and promote a brand new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      IBM Z Architect | IBM Middle East

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      Employment:

      Full Time

      Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities The world is in the midst of a digital transformation. IT leaders need a secure cloud platform to deliver insights to enrich customer experiences, protect data and exceed service expectations. As businesses adapt to capitalize on digital, trust is becoming the currency that drives this new economy.As the IBM z Lead Pre Sales Architect, you will partner with customers, Business Partners, ISVs, our sales team and several other regional and global IBM teams to lead highly scalable, flexible and resilient IBM z architectures that address customers most pressing business problems and accelerate the adoption of IBM infrastructure, software and services on the platform.Trust is why 44 of the top 50 banks and 90% of the largest airlines run on IBM Z mainframes – the most secure cloud platform on the planet. The world’s most trusted servers offer 100% encryption to protect data from internal and external threats. IBM mainframes deliver record uptime and 99.999% availability. Mainframes process billions of transactions on a single server with speeds 2.8x faster than competitors.The IBM Z Lead Architect is a key and active member of our regional System technical sales organization for Middle East, Africa & Turkey. The role is based in Dubai and responsible to meet/exceed client expectations and key business measurements.You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of IBM z within enterprise customers. The ideal candidate must be self-motivated with a proven track record in software/technology pre-sales. The ability to connect technology with measurable business value is critical and you should also have a demonstrated ability to think strategically about business, products, and technical challenges.Job DescriptionThe ideal candidate is an experienced, passionate, and highly motivated team leader with a proven track record in IBM Z technology pre-sales. He/She is expected to be a creative problem solver, who is able to translate business requirements into a technical solution, exhibit drive to do things efficiently, and excel in a team environment.The key objective is to drive revenue growth in collaboration with sales by helping the in country teams to craft highly scalable, flexible and resilient IBM Z architectures, and first of a kind (FOAK) solutions, that address customer business problems and accelerate the adoption of IBM hardware, software and services on the platform.As the role model for the rest of the technical pre sales team, the candidate will also be responsible to strengthen the architectural thinking and capabilities of the and to lead our contemporary skills initiative and to fully support team members to achieve customer success.Responsibilities- Accountable for projects or programs involving multi-functional, country-wide, or regional teams- Actively use social media channels to reach out to business connections, blog and spread platform news across the network- Lead the IBM z contemporary skills initiative, strengthen the architectural thinking capabilities, share best practices and success from across the region and mange internal enablement sessions- Connect technology with measurable business value and think strategically about business, products, and technical challenges- Deliver new and complex high-quality solutions to clients in response to varying business requirements- Help organizations understand best practices around advanced digital transformation and cloud-based solutions, and how to modernize existing workloads as a trusted customer advocate- Identifying new revenue opportunities- Influence client personnel and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy- Organize regional roadshows with substantial topics and agenda resonating with the target audience- Partner with customers, BPs, ISVs, our sales team and several other regional and global IBM teams- Provide the expert technical knowledge in the sale of highly complex large hardware and software solutions- Review and Conduct Technical Delivery Assessments for solutions led by others in the region- Stay up to date with the latest and greatest enhancements announced and added to the platform- Uncover business requirements, develop a solution sales strategy, and create and effectively demonstrate solutions that address customer requirements

      Required Technical and Professional Expertise – Deep understanding the IBM z ecosystem- Exhibit external eminence by speaking at events (IBM and non-IBM)- Experienced Technical Sales profession with 10+ years of related experience in technical sales leadership roles and coaching IBM z architecture and solution sales required.- Guide other professionals and assume overall technical responsibility for the success, the solution construction, implementation and system integration in IBM Z mainframe servers and software- Have considerable latitude and responsibility to define and select tools, processes, priorities and resources necessary to manage, analyze, design and implement general business unit directives- Have expert knowledge across multiple platforms, processes or architectures- Knowledge of IBM Systems especially IBM Z and z/SW Portfolio software solutions.- Passionate for technology. Constant and contagious desire to learn new technologies (e.g. Blockchain, Cognitive, Security) is required- Recognized as an expert in his/her specialty and industry- Remove all technical objections in the sales cycle- Savvy in using collaboration tool- Strong written communication skills- Utilize high level analytical ability and creativity to analyze complex/new situations, anticipates potential problems and future trends, assesses opportunities, impacts and risks while developing and implementing plans and solution deliverables to customer problems- Utilize in-depth knowledge of leading-edge products and technology in conjunction with industry and business skills to influence functional strategyPreferred Technical and Professional Expertise – Deep understanding the IBM z ecosystem- Exhibit external eminence by speaking at events (IBM and non-IBM)- Experienced Technical Sales profession with 10+ years of related experience in technical sales leadership roles and coaching IBM z architecture and solution sales required.- Guide other professionals and assume overall technical responsibility for the success, the solution construction, implementation and system integration in IBM Z mainframe servers and software- Have considerable latitude and responsibility to define and select tools, processes, priorities and resources necessary to manage, analyze, design and implement general business unit directives- Have expert knowledge across multiple platforms, processes or architectures- Knowledge of IBM Systems especially IBM Z and z/SW Portfolio software solutions.- Passionate for technology. Constant and contagious desire to learn new technologies (e.g. Blockchain, Cognitive, Security) is required- Recognized as an expert in his/her specialty and industry- Remove all technical objections in the sales cycle- Savvy in using collaboration tool- Strong written communication skills- Utilize high level analytical ability and creativity to analyze complex/new situations, anticipates potential problems and future trends, assesses opportunities, impacts and risks while developing and implementing plans and solution deliverables to customer problems- Utilize in-depth knowledge of leading-edge products and technology in conjunction with industry and business skills to influence functional strategy

      For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

      Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

      Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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      Spectrum Copy Data Management Support | IBM Middle East

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      Employment:

      Full Time

      Introduction The IBM Spectrum Copy Data Management (CDM) Team is leading the charge in supporting complex integrated storage products end to end. Our team doesn’t stop at the traditional boundaries of component level product. We act as a single interface to our clients to address their storage solution problems related to Spectrum CDM.We require individuals who wish to be challenged technically and feel comfortable working in dynamic, agile environments creating resolutions to problems as they arise. The products we work on are being deployed in a fast, highly scalable storage environments for AI, big data, or cloud. This position involves working with our IBM customers remotely, which are some of the world’s top research, health care and technology providers.The successful applicants will be part of the NA Spectrum Copy Data Management Team, focused on one of the biggest markets on the globe. They will work in a virtual environment working with colleagues around the globe and will be exposed to a different type of technologies. The role provides serious visibility, and the team members interact with development, product quality, client care and account teams.At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Professional. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You can work both individually and as part of a motivated worldwide team to assist IBM customers to perform problem determination on the IBM Spectrum CDM product. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions, and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well-rounded contributor. The challenge in this position is to be able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, Advanced Interactive Executive (AIX), and Windows. Knowledge of cloud, Storage Area Networks (SAN), network protocols, and storage devices is preferred. Hands on experience with storage virtualization is a plus. Candidates must be flexible in schedule and availability. If you are self-motivated and collaborative, join us and prepare to learn. IBM’s client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English: – Putting the time and effort to learn about Spectrum CDM, with the intentions to become a Subject Matter Expert in it. – Responding to client queries and providing remote technical software support in a timely manner. – Maintaining highest client satisfaction and relationships even in severe and pressurized situations. – Interacting with client and IBM functions consistently until problem solution. – Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business. – Employing IBM’s standard support delivery methodologies and tools. – Logging all related activities for each customer query and handling client data securely. – Performing in international software support delivery processes and environments. – Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps). – Identify known defects and fixes to resolve problems. – Provide assistance on supported product known defects for which available corrective service information and program fixes are available. – Identify suspected defects and engage development teams to assist in resolution. – Provide assistance with questions regarding product documentation related to the supported products – Interpret online manuals regarding IBM code and application interfaces. – Collaborate with other support centers and business units to provide seamless problem resolution. – Demonstrate proficiency in the software platform supported by maintaining applicable technical certifications. – Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. – Demonstrate excellent English oral and written communication skills. ( English & 2nd Language is a must). This is a shift work position. The resource will work in EMEA time zone shifts in our Egypt office which is based in Smart Village (Currently remote due to Covid and subject to change accordingly). Weekend duty rotation will be required, once appropriate skill levels have been obtained

      Required Technical and Professional Expertise – Fluency in English; written and oral and one more language (French , German or Italian) – Bachelor’s degree; Computer Science, Software Engineering. – Experience of backup solutions if possible. – Knowledge of Operating Systems (UNIX, Linux, Windows); Experienced/Advanced usage preferred but not required. – knowledge of storage, cloud, Storage Area Networks (SAN), network protocols. – Knowledge of WebSphere, DB2, SAN and Tape drives would also be useful to the candidate. – Basic knowledge of storage devices and peripherals; Experienced/Advanced usage preferred but not required. – Hands on experience with storage virtualization is a plus – Flexibility to work in Shifts (EMEA time zone shift) and participate in Weekend duty rotation.

      For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

      Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

      Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More