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    PAS – People Advisory Services (PAS) Graduate Program | Ernst & Young

    Employment:

    Full Time

    EY (Jordan) PAS – People Advisory Services (PAS) Graduate ProgramAt EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself, and a better working world for all. EY (Jordan) Tax – People Advisory Services (PAS) Graduate Program Location: Jordan, Amman What if your career could have a lasting impact on you, and on the world? Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond. The exceptional EY experience. It’s yours to build. The opportunity: your next adventure awaits You will be working with one of the most trusted, respected and influential teams in the industry. In Tax, we equip clients to make better business decisions by bringing insights to the forefront. We help companies understand the tax policies and tax laws of governments around the world to plan and comply accordingly. Our teams leverage transformative technologies to deliver strategy and execution, from tax and regulatory obligations to operations and workforce management, to reduce risk and drive sustainable value. Click here to learn more about the Tax service line . The opportunity is specifically in the People Advisory Services (PAS) sub-service line under Tax. The world continues to change as a result of developments in globalization, demographics, technology and regulation. These disruptive forces require organizations and their people to change rapidly. At the same time it’s getting harder to source, manage, motivate and retain talent while controlling costs. PAS helps our clients harness their people agenda – the right people, with the right capabilities, in the right place, for the right cost, doing the right things. We help our clients gain a competitive advantage, working with them to cultivate impactful people, human resource and organizational alignment across all critical business crossroads. Click here to learn more about the People Advisory Services sub-service line . If you have graduated from university, or will do soon, the EY Graduate Program could be just the job for you. You will be part of a team working with interesting clients, while earning a salary. We will help you develop the things you are naturally good at and learn new skills for your career too. What we look for – You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world. – You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world. – You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust. Qualifications: – Bachelor’s or master’s degree in HR/Management/Business Administration/Industrial Engineering/Psychology/Social Sciences or related field of study with strong academic credentials. – Bachelor’s degree: completed within the past 18 months of applying to the graduate program – Master’s Programs/Master’s Degree: completed within the past 18 months with no relevant work experience for more than 6 months – Excellent written and verbal communication skills in Arabic and English – Willingness to travel across the Middle East and North Africa (MENA) – Jordanian nationals only will be considered

    What’s in it for you – Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs. – Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds – both professionally and culturally. – Bring out the best in yourself with continuous investment in your personal well-being and career development. – Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society – building a better working world, together. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Join us in building a better working world.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Human Capital Payroll Associate | PricewaterhouseCoopers

    Employment:

    Full Time

    Human Capital Payroll Associate – JordanLine of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Human Capital (HC)Management LevelAssociateJob Description & SummaryA Payroll professional Associate is responsible for processing payroll, remitting payroll taxes and government reporting as well as preparing monthly, quarterly and year-end payroll transactions.A Payroll Associate Officer will ensure compliance with government regulations in each country, validate and process all implemented policies and manage the payroll impact.To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. A Payroll Associate job description should include the following duties and responsibilities: – Ensuring all payroll transactions are processed efficiently and accurately – Collecting, calculating, and entering data in order to maintain and update payroll information – Compiling summaries of earnings, taxes, deductions, leave, and non-taxable wages and reporting on this – Determining payroll liabilities by calculating employee monthly income, social security taxes, employer’s social security, unemployment, and workers compensation payments or invoices through the payroll system. – Resolving payroll discrepancies and issues – Maintaining payroll operations by following policies and procedures – Regular filing and archiving of payroll information and legal documentation on a monthly basis  – Generate adhoc reporting for all the financial and operational reporting as needed – Processing new employee’s contracts and terminations (from a payroll perspective) – Answering general payroll enquiries – Work closely with the Finance Team and Local HC Team – Any additional tasks or responsibilities within day to day payroll operations

    Travel Requirements0%Available for Work Visa Sponsorship?NoGovernment Clearance Required?No

    PwC firms help organizations and individuals to create the value they’re looking for.

    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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    Assurance Center of Excellence (ACE) Associate (Limited Contract) | PricewaterhouseCoopers

    Employment:

    Full Time

    Assurance Center of Excellence (ACE) Associate (Limited Contract) – AmmanLine of ServiceAssuranceIndustry/SectorNot ApplicableSpecialismAssuranceManagement LevelAssociateJob Description & SummaryPwC Global OverviewWith offices in 155 countries and more than 284,000 people, we are among the leading professional services networks in the world. We help organisations and individuals create the value they are looking for, by delivering quality in Assurance, Tax and Advisory services. PwC Middle East OverviewEstablished in the region for 40 years, PwC has more than 6,100 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 276,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.Assurance Center of Excellence  (ACE) Overview:Due to the rapid growth of our regional Assurance Centre of Excellence (ACE) in ME Region, we currently have opportunities for ambitious and motivated graduates who are able to communicate comfortably in English and Arabic as part of virtual teams. Specialists support the mainstream core Assurance (Audit) departments and work on a huge range of clients across the region. In this regional business unit that operates in Multiple locations in the ME region, we perform specific audit and administrative activities. Our digital services are developed with a process-driven approach with corresponding training and technology.  Financial statements are a core deliverable within this process, they have to be drafted, checked and reviewed against a reporting framework checklist and finally translated. Your knowledge in accounting and reporting standards will grow through this experience.New services are constantly developed in this growing area of the Assurance practice. What you’ll create and do: As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:  – You will be required to possess strong project and time management skills to execute the process work flow from the beginning to its final review stage, thereby working with people of different levels of experience in the business area. – Developing yourself personally, taking a keen interest in the services and learning the skills needed to execute them to a high level of quality in an efficient way. – The role also requires that the candidate is able to collaborate with colleagues across different countries in the region on the standardised services to ensure they are being conducted in accordance with the user guide.  – Based on request requirements the candidates will provide the service against agreed deadlines and monitor the time spent which is recorded on a timesheet system daily. – Working with colleagues in all Middle Eastern offices on client work and internal initiatives and,  – Keeping up to date with current trends from the region and from across the world in PwC’s service delivery centres. – As an associate in the ACE team, the role includes wider practice communication responsibilities which relate to the execution of the individual work request. – The role sits within a rapidly growing part of PwC’s Assurance Centre of Excellence. You will be an integral part of the team responsible for the delivery of our services to the Middle Eastern Assurance practice. You will have access to all of the latest training and development tools and the support of the wider PwC network.

    What you’ll bring to this role:- The candidate will be achievement oriented with the ability to be flexible and adaptive on a daily basis. They will be able to work independently and as part of a team with a fast pace and a high energy that will translate into a high quality output. – Bachelor’s degree or equivalent in relevant subject areas such as Accounting, Business Administration, Finance, Management or IMS. – Growing into this position or the wider Assurance practice requires applying for mandatory qualifications such as CPA and ACCA. – Ability to learn in a culture where one takes responsibility for their personal growth and development. – Able to work under pressure and meet multiple deadlines a day while maintaining a positive attitude and exemplary customer service. – Strong interest and passion for attention to detail in a multicultural working environment. – Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines. – Proven IT skills in the following programmes MS Office: word, excel and powerpoint. – An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work. – Bilingual proficiency in Arabic and English. – Excellent communication (oral and written) and interpersonal skills that allow you to thrive in a team environment. – The ability and willingness to travel within the Middle East where the project dictates might be required. Travel RequirementsUp to 20%Available for Work Visa Sponsorship?NoGovernment Clearance Required?Yes

    PwC firms help organizations and individuals to create the value they’re looking for.

    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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    PwC Academy – Internal Audit SME – Trainer | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceAssuranceIndustry/SectorNot ApplicableSpecialismAssuranceManagement LevelManagerJob Description & SummaryA career within Internal Audit services, will provide you with an opportunity to gain an understanding of an organisation’s objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders. We focus on helping organisations look deeper and see further considering areas like culture and behaviours to help improve and embed controls. In short, we seek to address the right risks and ultimately add value to their organisation.- Responsibility and accountability for his area of the business (ERM/IA Training Programmes), ensuring that the financial targets are met through the contribution of attendance at client meetings, proposal input, new product innovation, input into marketing collateral, website text, quality monitoring and innovation to provide the business generation team with conversation openers.  – Collaborate with management to identify Academy training needs for ERM/IA training programmes. – Work closely with the resourcing team to build a pool of trusted SMEs who can deliver within his areas of expertise and train them to ensure consistency of quality delivered to clients in accordance to PwC Academy Training Methodology and Gamified Learning Strategy. – Deliver appropriate training sessions related to areas of expertise (open & corporate) to reduce sourcing external trainers. – Develop/review course content in accordance with agreed course objectives – Oversee and direct seminars, workshops, individual training sessions, and lectures. – Prepare hard copy training materials such as module summaries, handouts, worksheets, videos, and presentations. – Train and guide new trainers within his expertise. – Attend client meetings & catch ups when necessary  – Conduct evaluations to identify areas of improvement within the IA/ERM programmes offered

    Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?YesGovernment Clearance Required?No

    PwC firms help organizations and individuals to create the value they’re looking for.

    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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    Human Capital – Data and Digital Support Associate | PricewaterhouseCoopers

    Employment:

    Full Time

    Human Capital – Data and Digital Support Associate – JordanLine of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Human Capital (HC)Management LevelAssociateJob Description & SummaryA career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.ResponsibilitiesWork as part of a team of problem solvers helping our firm solve complex business issues from strategy to execution. You will be part of the dedicated HC Digital Team that handles specific responsibilities such as:Data- Managing and manipulating HC data- Working with complex reports and queries to identify and find needed results- Build with tools such as Alteryx and Power BI dashboards and monitoring/control viewsCustomer- Act as a reference for enquiries related to HR Digital Systems – Investigate and solve functional and business process related to HC platforms – Support PwC employees with their queries and usage of key systems such as Workday HRMSProcesses – Support the HR digital projects and systems implementation and integration – Handle systems and support tickets for HC systems – Handle mass data uploads requests on Workday

    Role Requirements:Education – Bachelor’s Degree in Management of Information Systems, Computer Science or equivalent Language – Fluency in spoken and written English, proficiency in Arabic is an advantage Overall Experience – 0 – 2 years of relevant experience in related fields such as data analytics, management of information or applications, HC digital, etc Specific Experience – Advanced skills with Alteryx, Power BI, Excel and ability to do complex work – Experience working applications and complex systems environments – Good understanding of the HC related systems is a plus Required SkillsData Manipulation, Microsoft Excel, Problem SolvingOptional SkillsAlteryx, Analysis Reports, WorkdayDesired Languages (If blank, desired languages not specified) EnglishTravel RequirementsUp to 20%Available for Work Visa Sponsorship?NoGovernment Clearance Required?No

    PwC firms help organizations and individuals to create the value they’re looking for.

    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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    Senior Processor, Card Operations – UAE National | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:Responsible for preforming all Card Account ( Debit Card , Credit Card , Pre-Paid Card) Maintenance , Courier Management , Vendor Settlements , Plastic & Stationary Inventory Management , Return Card Handing & Captured card management related functions, of Card Operations unit within Retail Operations through an end-to-end ownership, including all activities handled by Off-shore Partners to process maintenance of cardholder data , vendor settlement are carried out with maximum efficiency & control in accordance with established procedures and that quality service is provided to Bank in accordance with agreed service standards.Principal Accountabilities:- Responsible for managing day to day functions related to new card account on-boarding, card maintenance , vendor settlements performed by offshore team, including custody & reconciliation of blank security plastics, returned undelivered cards, captured cards, courier management , plastic & stationary inventory management , archival of daily files & documents handled at onshore.- Responsible for handling operations functions related to card projects, involving in BRD reviews, preparation of UAT scripts, validating UAT results, whilst ensuring that these activities are carried out with maximum efficiency, security and control in accordance with established procedures and agreed service standards- Maintain stringent security over destruction of returned plastic / managing captured cards in line with the defined policies and procedures.- Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.- Responsible to take the End to End ownership of assigned activities in New Accounts Onboarding, Card Maintenance, Courier management, Vendor settlements and Card inventory management functions and to ensure customer satisfaction at all times.- Resolution of all customer issues / enquiries relating to new accounts, account maintenance, returned undelivered cards, captured cards , vendor payments etc., and channel feedback into process improvements.- Ensure to learn and gain general awareness about the function specific processes and procedures to build up capabilities and ensure preparedness to discharge assigned responsibilities.- Ensure that both internal & external customer complaints / queries are handled promptly and escalate unresolved issues to superiors.- Keep Assistant Manager / Manager, Card Operations advised of material operational / process weakness and non-compliance with controls in the unit.- Advise Assistant Manager / Manager, Card Operations with any process improvements to enhance the efficiency and controls in the unit.- Take active interest to build skills and develop self to hold higher responsibilities- Work closely with Off-shore team to ensure that all operational processes related to card on-boarding, card maintenance are performed in accordance with agreed SLA’s.

    Education and Qualification:- Higher Secondary education / University degree or equivalent qualification- 1-2 years’ experience in Payment Card Domain / Card Operations.

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Tax – Tax Digital Services – Senior Business Analyst | PricewaterhouseCoopers

    Employment:

    Full Time

    Tax – Tax Digital Services – Senior Business Analyst – RiyadhLine of ServiceTaxIndustry/SectorNot ApplicableSpecialismGeneral Tax ConsultingManagement LevelSenior AssociateJob Description & SummaryA career within Tax Technology services, will provide you with the opportunity to work directly with senior Information Technology professionals within PwC, as well as with our clients, in order to provide specialised assistance to troubleshoot and resolve issues surrounding the technical application aspects of our tax technology solutions.Our team is responsible for acting as the direct liaison with information technology professionals at PwC and our clients by providing specialised assistance to troubleshoot and resolve issues with our tax technology solutions. You’ll focus on utilising proprietary web applications and managing technology support.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Use feedback and reflection to develop self awareness, personal strengths and address development areas.- Delegate to others to provide stretch opportunities and coach to help deliver results.- Develop new ideas and propose innovative solutions to problems.- Use a broad range of tools and techniques to extract insights from current trends in the business area.- Review your work and that of others for quality, accuracy and relevance.- Able to read situations and modify behavior to build quality, diverse relationships. – Uphold the firm’s code of ethics and business conduct.

    Requirements: – Holding Management Information System Bachelor’s or an equivalent.- English fluency is a must.- 2.5 – 3+ years of experience.- ERP Oracle or SAP, Alteryx, PowerBI, Google Technologies, Tableau, Python, SQL , or Uipath. – PMP, PMI-ACP, PSM or an equivalent certification is a plus. – Knowledge of VAT practice in KSA is a plus.

    PwC firms help organizations and individuals to create the value they’re looking for.

    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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    Manager, Card Operations | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:Responsible for managing performance & entire operational activities of Card Operations function within Retail Operations through an end-to-end ownership by ensuring that all Operational procedures (On-shore & Off-shore) conform to the Bank’s Controls, Compliance framework, Delegation of Authority, Visa / MasterCard / UAE CB / E-Dirham Operating Regulations and Card Projects are carried out with maximum efficiency, security & control, and that customer satisfaction is provided in accordance with agreed service standards and by managing costs / risks through operational efficienciesPrincipal Accountabilities:- Responsible for managing day to day functions within Card Operations performed at on-shore involving, custody & reconciliation of blank security plastics, updating Operations Risk Database, returned undelivered cards, captured cards, archival of daily files & documents, Card Projects involving preparation & defining of BRD, updating RCSA, writing SOP, liaising with Payment Schemes for operational activities, setting up the required Business parameters in payment scheme portals, defining UAT scripts, validating UAT results, whilst ensuring that these activities are carried out with maximum efficiency, security and control in accordance with established procedures and agreed service standards.- Responsible for developing, maintaining and constantly improving operational health of Card Operations activities through efficiency of operations and existence of adequate controls in accordance with Bank’s standards. – Responsible to take the End to End ownership of Card Operations functions and ensure customer satisfaction is provided at all times.- Manage Acquiring Operation functions covering Merchant Onboarding, Maintenance and Settlement including any new enhancements implemented on a time to time.- Responsible for managing performance of off-shore team through the daily EOD MIS, error rate, daily reconciliation & monthly dashboard and channel feedback on exceptions with corrective measures.- Ensure that all operational procedures conform to Bank’s standard of quality, operational efficiency & controls and stand the test of audit.- Responsible for establishing and monitoring operational performance standards, service standards, and service level agreements (both internal within the bank and external with service providers) for all aspects of operational performance / service delivery within Card Operations to ensure a very high level of customer satisfaction.- Ensure that all facilities within Card Operations are always maintained in good condition in order to eliminate possible downtime.- Work closely with Client Engagement functions and ensure effective complaint management & handle customer complaints when escalated and channel feedback into process improvements.- Responsible for building a control conscious environment, by making reporting staff aware of the key risk / controls / procedures of the operations and letting them “own” their processes.- Responsible to plan and review staffing requirements, in accordance with business plans & volumes. – Responsible to constantly monitor the performance of Card Operations unit staff and counsel, mentor, motivate, guide and train them to ensure that performance is optimized through a high level of staff morale/initiative/development and smart KPIs.

    Education and Qualification:- University degree or equivalent qualification- At least 5 years of experience in managing Card Operations, with thorough knowledge of Card Operations functions, in EMV, Tokenization, Digital Wallet, Interchange Settlement, Chargeback Functions including Visa / MasterCard / E-Dirham Operating regulations and technical workflow of Card Management System.

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More