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    Operations Manager | Irwin & Dow

    Employment:

    Full Time

    We are currently seeking suitable candidates for a new Operations Manager position and our client requires those from the professional services sector, with a strong preference of global management consultancy exposure. Continuing to grow and based in the DIFC, the company is a highly discreet investment firm which prides itself on a first-class service to its clients and a highly collaborative team approach. Therefore, this role will support the entire operations of the business and its investment projects and will report directly into the female Chief Operations Officer, who has been well established in the organisation for many years. Working in this fast-paced and exceptionally busy environment you will liaise with all departments including investments, finance, HR and administration to bring together project timelines and expectations to enable all involved to progress efficiently. Therefore, a strong attention to detail and an analytical approach is required to track project development, finances, resources required, project milestones and final outcomes. You will provide up to the minute reports via excel, PowerPoint presentations, internal and external communication and often go above and beyond expectations in order to be exceptionally forward thinking and anticipate the needs of the business and any potential issues before they arise. You will be flexible in your approach to take on any additional workload required from the Chief Operations Officer to ensure no task is left unattended. This role is both hands on and strategic to ensure complete business continuity, minimal risk in all areas and that planned resources are in place and each project is within the budget constraints. You will also be involved in potential new business opportunities and client development as part of your Operations Manager role and again support the COO and Senior Team with relevant research, commercial and competitor awareness and industry insight. Managing highly confidential documents and interacting with all levels of seniority, including those at a C-suite level, no task should be too menial or large and you will possess excellent relationship and communication skills to understand all aspects of the business and provide proactive solutions. The team here is exceptionally focused and hardworking and all have the ability to multitask with exemplary time management and this role will be no exception.

    Strong inter-personal skills including social competency and high energy levels, with the ability to be engaged both inside and outside of normal business hours on occasion are required to be successful. Applicants must also have a strong proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook) and high attention to detail with the motivation to produce a collaborative team approach. It is expected that you will be a university graduate and it is essential that you have a professional services background in a similar highly operational position. Those who are multilingual in English and Arabic from a management consultancy are high on the desirable list for this challenging and rewarding role.

    Irwin & Dow was established by two highly experienced recruitment professionals, Tracey Irwin and Jocelyn Dow. We provide a refreshing approach by working in close partnership with clients and candidates within the Business Support, Secretarial, HR & Finance sectors.

    Good staff are key to every business. We recognise and appreciate this, having over thirty years combined recruitment and executive search experience within the region.

    Our main aim is to provide a specialist service to clients preferring to work with a bespoke consultancy.

    Our values of discretion and diplomacy are paramount and our ultimate goal is to become a partner of choice for all our clients and candidates. More

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    Recruitment Coordinator, Saudi National | Irwin & Dow

    Employment:

    Full Time

    With continued business growth in Riyadh, Saudi Arabia our management consultancy client requires additional individuals with recruitment expertise to join their team. This is required to be a Saudi National who is based in the Riyadh area with excellent communication in both Arabic and English and degree educated. Joining the local recruitment team, the Recruitment Coordinator will support both the local and Middle East region with the recruitment of Junior and Associate Consultancy positions from university. Reporting into the Recruiting Manager you will play a significant role in the Saudi campus recruitment activities in building relationships with schools and careers services and attending careers fairs and delivering presentations to represent the company as a future employer, both in person and online when required. The creation of a strong online presence though social media and development of creative ways to enhance the company’s reach with regards to the recruitment of graduates, will also be part of your daily duties. Additionally, you will also assist with the selection of potential candidates and collaborate regularly with the relevant Hiring Managers and wider Recruitment Team, but continue to act as the main point of contact for all candidate relationship management and queries. Scheduling interviews both in person and online and conducting the initial prescreening telephone call, the role of the Recruitment Coordinator will also be to ensure all interviews, campus day and logistics are managed to tight deadlines and with precision and clarity. All information will be uploaded onto the internal database and maintained regularly throughout the candidate tracking process. The uploading of psychometric testing processes and results will also be required and therefore a high attention to detail of highly confidential information is part of the administration required regularly in this role.

    Essentially the Recruitment Coordinator will support the full campus recruitment cycle and therefore, the successful candidate will be an engaging and motivated individual with excellent communication skills in Arabic and English. Taking a proactive approach, you will be a key ambassador for the company and be constantly engaged with candidates and assisting them to move forwards. It is expected that you will be degree educated and have a keen interest in recruitment and HR in order to apply for this role.

    Irwin & Dow was established by two highly experienced recruitment professionals, Tracey Irwin and Jocelyn Dow. We provide a refreshing approach by working in close partnership with clients and candidates within the Business Support, Secretarial, HR & Finance sectors.

    Good staff are key to every business. We recognise and appreciate this, having over thirty years combined recruitment and executive search experience within the region.

    Our main aim is to provide a specialist service to clients preferring to work with a bespoke consultancy.

    Our values of discretion and diplomacy are paramount and our ultimate goal is to become a partner of choice for all our clients and candidates. More

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    DevOps Engineer | Alpha Data

    Employment:

    Full Time

    • Maintaining and Administering OpenShift platforms environment.• Manage cluster components, Manage machines, Manage container registries, Manage users and groups, Manage authentication, Manage Ingress, API server, and service certificates, Manage networking, Manage storage, Manage Operators, Resource quotas, Prune and reclaim resources, Monitor the cluster• Managing installation, upgrade, and role-based access control (RBAC) of Operators in a cluster,• Troubleshooting OpenShift Platform components• Troubleshooting and Log Analysis on of Kibana and ELK: Elasticsearch, Logstash and Kibana• HashiCorp Vault Platform knowledge and administration• Respond to system and application failures promptly to bring applications and services back online.• Understanding of OCP playbook to trigger implementation of new cluster, new node• Monitor the underlying infrastructure, forecast and ensure the capacity availability• Build and Contribute the OCP standardization document spanning across the development, design, coding, implementation and security compliance• Manage the complete cluster health check, report weekly and monthly with RedHat Technical Account manager for any actions and improvement needed• Manage the ELK(Kibana) for logging and troubleshooting• Manage Prometheus and Appdynamics as part of continuous monitoring , Implement and manage the existing and new microservices with appdynamics agents• Manage integration of Twistlock and its vulnerability report, working closely with Security team.• Work Closely with DevOps teams for creation of new projects as per journey needs and for oneclick JIRA production deployment• Build and ensure Blue green deployment for microservices, along side DevOps team• Manage and validate any New integrations and manage existing (Smartconnect, Filenet, BPM, ESB) with and from OCP• Manage the server level compliance, Antivirus, Patches , working with infra team.• Good knowledge of migration to cloud – AKS, ARO, OCP on AWS and multi cloud management with implementation of new apps on cloud and on-premise• Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner• Participated within an Agile/Scrum team, extensive hands on experience with quality assurance methods.• Create and maintain documentation to support the testing, installation, operations and maintenance of assigned systems and applications.• Support business Users to translate business requirements to Vendors (in technical steps) and vice-versa• Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.• Provide periodic reports and monthly updates on the ongoing initiatives to department head.• Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.• Support “go-live’ and post ‘go-live’ activities for projects and any releases to production.• Ensure business continuity by conducting periodic system health check, DR rehearsal, security updates, technology updates, backups, hardware maintenance, software maintenance, license maintenance, and technical design improvement to assigned systems• Attend all the team meetings, one to one meetings to have a high level of communication culture.• Timely response to email, tasks assigned and diligent follow-up with various stakeholders.• Deep Knowledge of OpenShift Platform• Strong experience in managing of OpenShift’s Master/Infra & worker nodes. OpenShift Container Platform architecture, Kubernetes and Docker Images, Docker Registry, Docker Files, Docker Compose, Docker Containers• OpenShift Container Platform architecture, Kubernetes and Docker Images, Docker Registry, Docker Files, Docker Compose, Docker Containers• Operator Lifecycle Manager, OLM controls the installation, upgrade, and role-based access control (RBAC) of Operators in a cluster knowledge• Deployments, DeploymentConfigs, ReplicationControllers, ReplicaSets, Comparing Deployments and DeploymentConfigs, DeploymentConfigs-specific features, Deployments- specific features knowledge• Installation, Setup, Initial Configuration, Configuration Management, and Server Maintenance, Security and AD/LDAP Integration, Cluster installer activities, Installing the OpenShift Ansible Broker, OpenShift Ansible Broker configuration options• Deep Knowledge of Kibana and ELK: Elasticsearch, Logstash and Kibana• Elasticsearch; Index, Shards, Node, Cluster, Scale Up/Out, Configuring & Deploying, Backup, Snapshot and Restore, High Availability, Repository, Snapshot, and Restore, Production Monitoring, Alerting , JVM, Diagnosing Problems• Logstash; Configuration, Inputs, Filters, and Outputs, Installation and configuration, Backup and restore, Cluster and availability• Kibana; Time Picker, Search, and Filters, Kibana Discover, Visualization, and Dashboard Interfaces, Installation and configuration, Backup and restore, Cluster and availability• HashiCorp Vault Platform knowledge• Secret Engines, Static Secrets, Cubbyhole Secret Engine, Dynamic Secrets, Encryption as a Service, Transit Secrets Engine• Vault Operations, Vault Policies, Commands (CLI)• Vault Deployment, Vault Cluster Deployment, Installing Vault, Configure system, Configure Consul, Configure Vault, Vault Agent. Installation, Setup, Initial Configuration, Configuration Management, and Server Maintenance, Security and AD/LDAP Integration• Troubleshooting HashiCorp Vault

    Mandatory Certified in one or more of following• OCP 3.x/4.x Administrator• Azure RedHat Openshift (ARO)/AKS/OCP on AWS.• Good knowledge of migration to cloud – AKS, ARO, OCP on AWS and multi cloud management with implementation of new apps on cloud and on-premise• Expertise in setting up project specific environment on Linux/Unix platform that involves CM branching, merging, labelling, Baseline and development work areas• Comprehensive experience in the design and implementation of Continuous Integration, Continuous Deployment, Continuous Delivery and DevOps Operations for Agile projects.• Demonstrated written and verbal communication skills, as well as the ability to work directly with customers and partners.• Expertise with container-based platforms (Docker, OpenShift, Kubernetes, Jenkins).• Strong experience in scripting language (Bash Script, Ruby, Paython) to support & develop pipeline.• Experience automating deployments with modern configuration and deployment management systems (e.g. Chef, Puppet, Ansible, SaltStack, etc.)• Experience in End to End DevOps pipeline Skills preferably with Openshift and Kubernetes.• Deployment strategies and the coordination of architecture changes for rapidly evolving project.• Experience in building cloud/ On-premises applications, application development or micro-services and familiarity with Infrastructure-as-a-Service (IaaS).• Monitoring (APM) technologies like AppDynamics, Grafana• Experience with CI/CD and their pipelines.• Experience with integration Git with OpenShift.• Experienced in Subversion, GitLab, Ant, Maven, Jenkins, Puppet, Tomcat.Previous experience:• Degree in Computer Science, Information Systems, or related field.• 4+ Years’ of experience in support and administration of OpenShift Platform, Candidate experienced in Banking / Financial industry will be preferred.

    Alpha Data, is the leading system integrator with over 30 years track record. Founded in 1981, Alpha Data has grown from two employees to a 700-strong workforce building ICT infrastructure solutions for thousands of organizations.

    Alpha Data works with its clients though a combination of deep-level business and technical expertise, an extensive knowledge of today’s technologies, and a mature, highly capable delivery and services infrastructure. Alpha Data’s offerings help our customers improve processes, reduce data centre and infrastructure costs, manage risk and governance and enhance top-line revenue. Our business approach is based on establishing long-term partnerships that encourage success through mutual benefit.

    Alpha Data has established strong industry ties, with the highest level of accreditation achieved with HP, Microsoft, Avaya, Cisco, Belden and Juniper in addition to an eco-system of complementary vendors. This enables Alpha Data to deliver a breadth of best-of-breed solutions to its customers through our teams of pre-sales, post sales, project implementation and support experts. Alpha Data has won the Systems Integrator of the Year Award at two of the region’s leading technology awards – CPI’s Reseller Middle East Partner Excellence Awards and ITP’s Network Middle East Innovation Awards, respectively and has always maintained a top position in the list of system integrators in UAE. More

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    Senior HR Associate – Data Analyst | Deloitte & Touche (M.E.)

    Employment:

    Full Time

    When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You’ll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW). Our region encompasses diverse tax laws and is part of what makes a career in tax with Deloitte & Touche Middle East a truly stimulating experience. With many corporations operating across several borders, your knowledge of tax will be key to making sure our clients stay on the right side of tax laws and minimize their tax costs. Your people skills will also be engaged as you form a close working relationship with clients, while your technical knowledge will be stretched as you develop expertise across the board in consulting, business, finance and law to craft commercially sound solutions. As you gain experience, you will do so with the full support of a firm that believes in helping you grow and providing you with the skills to succeed. Our Purpose Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities. Our shared values guide the way we behave to make a positive, enduring impact: Lead the way Serve with integrityTake care of each otherFoster inclusionCollaborate for measurable impactAs an HR Senior Associate Data Analyst, you will play a key role in measuring our progress against a bold and wide Talent agenda and providing the tools and insights needed to meet our Talent and Acquisition target across the region. The role will involve working closely with the Regional Talent team, regular reporting and ad hoc data requests. Your responsibilities will include the below: • To proactively recommend metrics that will enable and support various Talent initiatives including those in the NSE/ME Ambition and Scorecard and Global Talent Experience. • To prepare MI, data analysis and reporting to reflect the above metrics in relation to partners and our people across the Middle East. • To build relationships with key contacts in geographies to facilitate access to the appropriate workforce data on a timely basis. • To design and build tools for data-gathering into efficient reporting templates. • To produce materials to support Exec-level discussions / decisions / meetings across the NSE/ME Talent agenda. • To conduct research which may require data gathering from various teams and secondary sources. • To gather, contextualize and consolidate information and feedback from across the ME Talent as required. • To cross reference data from different systems and develop ways of blending and linking information to reach a conclusion, developing a suite of customized reports. • Act as the principal point of contact for HR Regional Talent teams with regards to workforce insights across the Middle East, raising the profile of the importance of consistent, good quality data in order to meet our Talent priorities.

    Requirements• Analytical thinker and someone who is able to produce high quality quantitative analysis. • Able to work with a broad range of data inputs and organise these effectively. • Exceptional attention to detail. • A problem solver and someone who uses their initiative. • Advanced Excel and PowerPoint skills – knowledge of Power BI/ Tableau would be an advantage. • Strong communicator – someone who is effectively able to navigate a broad range of stakeholders, across the businesses and geographies. • Comfortable working in a fast-paced environment and responding to change. • Able to balance competing priorities. • Confident working with our most senior stakeholders and excited by the opportunity to understand how our firm operates, and with a passion for People & Purpose. • An interest and knowledge of workforce trends. • Collaborative approach and keen to get stuck in and make a difference. • Sensitive to risk and trusted to maintain confidentiality and act with discretion.

    Deloitte is the world’s largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.

    With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s more than 250,000 professionals are committed to becoming the standard of excellence.

    Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

    Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

    Our Purpose

    Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

    Our shared values guide the way we behave to make a positive, enduring impact:

    Integrity
    Outstanding value to markets and clients
    Commitment to each other
    Strength from cultural diversity More

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    Receptionist/ Admin Assistant – Mandarin Speaking | Michael Page

    Employment:

    Full Time

    Our client is a leading financial service entity in UAE. They are seeking to expand their workforce and are looking to hire an experienced Native Mandarin speaking Receptionist/ Admin Assistant for their Dubai office.The responsibilities for the Reception role are as per below: * Greet and welcome guests as soon as they arrive at the office* Direct visitors to the appropriate person and office* Answer, screen and forward incoming phone calls* Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)* Provide basic and accurate information in-person and via phone/email* Receive, sort and distribute daily mail/deliveries* Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)* Order front office supplies and keep inventory of stock* Update calendars and schedule meetings* Arrange travel and accommodations, and prepare vouchers* Keep updated records of office expenses and costs* Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxingJob OfferThe successful candidate for this role will be offered a competitive monthly salary. This is an exciting opportunity for a Native Mandarin/ Chinese speaking Receptionist/ Admin Assistant to further progress their career within a leading financial services company.

    The ideal candidate for the Reception/ Admin Assistant role: * University undergraduate with 1-2 years of related work experience * Fresh graduates will be considered as well, however, candidate needs to be based in UAE * Native Mandarin speaking candidates only * Good knowledge of MS Office Suit

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

    Finance & Accounting
    Banking & Financial Services
    Procurement
    Property & Construction
    Engineering & Supply Chain
    Oil & Gas Technical and Engineering
    Human Resources
    Sales
    Marketing
    Technology
    Secretarial
    Executive Search
    Legal

    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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    Internal Firm Services – HC PMO Project Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Human Capital (HC)Management LevelManagerJob Description & SummaryA career within PwC Internal Firm Services – HC will provide you with the opportunity to help drive and deliver our strategic and key projects to enhance our services efficiency and effectiveness across our platformsAble to- Engage with key stakeholders to scope key needs- Charter and initiate projects business cases- Lead and plan efforts needed to land on an approved and aligned project plan- Manage and control assigned work, teams, and schedules to deliver outcomes- Prepare and present periodic project progress reporting- Scope, detail and design technology solutions and end-to-end BP workflows- Detail business, technical and functional requirements in BRDs- Compile and manage RFIs and RFPs end to end- Compile and manage vendor contracts and delivery end to end- Manage projects financials and resource budgeting with proper reporting

    Degrees/Field of Study required: Bachelor Degree – Computer and Information Science, Bachelor Degree – Information TechnologyCertifications- Global: Project Management Professional (PMP) Credential – Project Management Institute (required)- Global: PMI Agile Certified Prof (PMI-ACP) – Project Management Institute (preferred)Required SkillsProgress Reports, Project Management, Project Planning, Project Stakeholder Management, Request for Information (RFI), Request for Proposals (RFP)Desired LanguagesEnglishTravel RequirementsUp to 40%Available for Work Visa Sponsorship?NoGovernment Clearance Required?No

    PwC firms help organizations and individuals to create the value they’re looking for.

    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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    Director – FS Core Assurance | PricewaterhouseCoopers

    Employment:

    Full Time

    Director – FS Core Assurance – DubaiLine of ServiceAssuranceIndustry/SectorFS X-SectorSpecialismAssuranceManagement LevelDirectorJob Description & SummaryA career in our Financial Services Audit practice, within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you’ll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients’ information.Our team helps financial organisations navigate regulatory complexity while strengthening trust and transparency in their business. Our clients cover industries within banking and capital markets, private equity, insurance, and consumer finance. While many of the rules of business have changed, the fundamentals haven’t. You’ll work alongside senior members of the client’s management team in planning the audit process from beginning to end, ensuring completeness, accuracy, and fair presentation of our client’s information.ResponsibilitiesAs a Director, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:- Proactively lead the practice by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines- Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors- Identifying and discussing key issues with our clients to identify potential opportunities- Responsibility for a majority of day to day client communications- Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria- Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team- Responsibility for management of engagement financials- Helping to grow and develop our team through hands on training and coaching

    Requirements- Professional qualification such as ACA/ACCA/CPA/CA- In depth experience of FSI external auditMinimum years experience required- 8+ years experienceTravel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?YesGovernment Clearance Required?Yes

    PwC firms help organizations and individuals to create the value they’re looking for.

    We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

    In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

    We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

    PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

    PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More

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    IT Technical Support | Alnair Mineral Services

    Employment:

    Full Time

    A subsidiary of Emiral Resources, Alnair Mineral Services DMCC, a growing management consultancy company based in Dubai is looking for an IT Technical Support to join our team. Emiral Resources is an international group of companies engaged in mineral exploration, production, consulting and engineering services for mining and oil & gas industries worldwide. Position: IT Technical SupportMain responsibilities:• Respond to and resolve problems that are escalated to the IT Support Team, ensuring timely communication on issue status and resolution;• Maintain equipment registry;• Maintain IT infrastructure of the office;• Update and maintain IT Operations documentation and knowledgebase articles;• Assist with Service Request fulfillment and project-based work;• Support and maintain desktop and mobile technologies;• Work with 3rd party vendors to resolve issues when required.Provide Support in the following areas :• Windows Operating system – XP-Windows, 7 – 10;• MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) – 2000-2016;• E-mail support – Exchange & POP;• Office 365 administration and support;• Basic network, computer hardware, printer and mobile device support.

    Requirements:• Bachelor’s degree in Computer Science / IT or any equivalent;• 3+ years’ experience providing IT systems and end-user support in person and over the phone;• Ability to take part in an on-call rotation requiring occasional after-hours availability (both on site and remotely);• Excellent English communication and customer service skills;• Knowledge of Russian language is considered an asset;• Understanding of a domain/corporate IT environment including PC/Laptop setup;• Basic knowledge of network technologies (LAN, WAN, Wireless) and VPN clients (Cisco, SonicWall, Fortinet, etc.);• Ability to investigate, analyze and troubleshoot end-user issues with laptops, desktops, network printers and hardware, mobile devices (iPhone, Windows Mobile, Android, etc.);• Ability to multi-task by working on several open tickets/projects simultaneously; ability to make decisions on issue resolution without supervision;• Motivation to learn new skills and technology practices, with a focus on continuous knowledge-based improvement.Terms of employment:• Competitive salary and annual bonus• Health insurance• Corporate SIM card and laptop

    The company’s management has extensive experience in the development of mineral and oil & gas international projects, a high level of expertise and corporate responsibility.

    Acting as an operator of mining and oil & gas projects, the company has a technical support division in Moscow.

    Moscow Branch is a technical advisor, in-house geological and production support, which provides consulting and engineering services.

    We are dedicated to efficient and sustainable development of mineral, oil and gas resources all over the world from frontier exploration to mature field revitalization. Our specialists provide a wide range of skills and services that help to evaluate and optimize field exploration, development and production.

    Our specialists have extensive experience in mining, oil and gas industry in the countries of Africa, Latin America and Middle East, which allows us to conduct independent technical evaluation and geological assessment of mining, oil and gas projects, as well as ensure high efficiency at all stages of development. More