Job Posting

Employment:

Full Time

• Responsible for devising and implementing realistic business plan to ensure achieving annual financial targetsTarget achievement • Drive the achievement of monthly portfolio targets on sales, service and fee income.Client Service • Expected to provide the highest quality service by building, maintaining and growing relationships with clients.• Meet and work with clients to evaluate their financial data and investment objectives in order to recommend & implement the most appropriate investment strategy and understand each client’s financial objectives and provide tailor made services• Responsible for immediate closure of all queries and issues of the wealth customers related to banking products and services.Reports • Is responsible to provide monthly client portfolio reports and analysis on how to address issues raised.• Interdepartmental Coordination:• Actively liaise with various departments to provide and gain leads for prospective business and new clientele. Coordinate with the Legal to verify all customer contracts.• Ensure all departments coordinate in a timely manner providing excellent customer service to clients.

RequirementsEducation and Experience:• Bachelor’s Degree in Economics or Finance or Business Management• CISI qualification or equivalent• 9 – 10 years of experience in Retail banking with 5 years of exposure to Private Banking in UAE.

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

Job Purpose:Professional management & maintenance of corporate banking relations, in coordination with Corporate Unit Head.Principal Accountabilities:Work Management• Process renewals and new credit proposals with close coordination with RMs, in line with the defined policies & procedures and within the defined turnaround times. Process enhancement and isolated requests for existing customers in timely & professional manner.• Analyse and evaluate information given by the customer such as project reports, feasibility reports, balance sheets, cash flows etc. to structure the credit lines, balancing the risk and reward. Details of end to end activities to process client’s request are as under.• Open account after liaising with legal, compliance and COD• Follow up with Financial Pool for spreading, & cash flow and the information used to assess the repayment capacity of the borrower• Preparation of New to Bank and existing client proposal with the help of client’s financial information, project reports, feasibility reports, research and analytical knowledge to structure the facilities.• Liaising with documentation team to draft facility documents by providing all the constitutional document of the company and vetting the draft for onwards sharing with client.• Follow up with client to sign and comply with all the conditions mentioned in the offer letter.• After submission of facility document follow up with legal documentation team for clearance for limit extension of disbursement authorisation.• Liaising with limit input team and credit control to lodge the limit/disburse the fund.• Resolve if there are exceptions for the clientMonitoring• Share portfolio updates by way of updating various reports such as early warning indicator, excesses, past-dues, delinquent accounts, expired facilities, expired insurances, expired mortgages, expired valuations, account with no activities, overdue deferrals, overdue covenant, rental assignment, facilities utilization.Client Management• Educate client with respect to banks new products and initiative through various platform with an aim to achieve Banks short term and long term objectives asset growth, CASA, digitalization.• Visiting customers with RMs for analysing their business requirements.• Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels. • Monitor development and progress of corporate deals and ensure quick action in case of any adverse development. Be on a look out to identify any unusual behaviour in the account and address the same proactively.• Establish good liaison with customers for their day to day banking requirements and professionally manage security documentation requirements and affecting regular communication with customers about account status i.e. expiry of facilities and other matters.

Requirements• Education and Experience:• Degree in Economics or Finance or Business Management• 4 – 6 years of experience in Corporate banking with 2-3 years of exposure to Corporate Banking in the UAE. • Ideally incumbent should have had exposure to one or more emerging markets.• Corporate acumen and ability to prepare plans and strategies are essential.• The ability to forge close relationships with external constituents as a senior representative of the bank.

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

Job Purpose:The job holder is the one point contact for all customer complaints both Retail and Entity and is responsible for the investigation, resolution, learning, better practices, process changes to ensure non-recurrence of the complaint. The job holder is also the Single Point of Contact for all complaining customers hence responsible for excellence in Client Engagement through positive service recovery of all customer complaints.Principal Accountabilities:• Establishes contact with customers upon receipt of complaints by advising them of a reference number and timeframe for resolution (Medium: SMS/Telephony/Email/Fax/Written/Verbal) within the specified period.• Ensure that complaints received are handled in a professional and diplomatic manner by operating within the guidelines of the Bank• Verifies all complaints by detailed investigation, follow up, escalation and liaison for resolution. • Draft letters/email responses for complaints• Obtains information for root cause analysis by probing and analyzing information• Identify gaps in processes/policies and undertake initiatives to bridge the same.• Initiate continuous learning to ensure product knowledge is fully updated for Consumer/Entity products/services.• Initiates forums/meetings, process changes, better practices and learning from complaints to reduce the incidence of error after identifying gaps in processes/policies• Liaise with the respective WBG and Business Banking teams for all Entity complaints to ensure the appropriate corrective/preventive action is implemented and the Relationship Manager obtains service recovery• Review all allocated complaints logged on the system and update frequently to ensure effective tracking of complaints until resolution.• Responsible to review all complaints to ensure the data input and the integrity of the complaint module System is fully maintained.• Handle backup functions for complaints handling and assist colleagues in fulfilment of daily tasks as assigned

RequirementsEducation and Experience • University degree or equivalent• 2-3 years’ experience in Contact Centre / financial service industry and knowledge of banking product, process and procedure from a front end perspective.

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

As SAP Consulting Senior Manager, you’ll display a very high level of competency in business development and/or technical knowledge, as well as a good understanding of internal operations. You’ll also have strong client delivery and engagement management experience. As a trusted advisor, you’ll identify and develop client and market growth opportunities and use your key subject matter knowledge to develop thought leadership for clients. Drawing on your knowledge and experience, you’ll facilitate resolution of conflicts and politically sensitive issues internally and with client teams. As a valued leader, you’ll create and direct high-performing teams across EY, improve learning opportunities for others and create and deliver cross-practice team learning events. As a role model for quality & risk management, you’ll confirm that all client work is delivered to a high standard of quality in accordance with EY’s Q&RM guidelines. EY are currently embarking on a period of growth which has created this exciting opportunity in Doha for a highly motivated and results driven individual willing to play an important role in the ongoing growth and business development efforts in Qatar. Client responsibilities – Lead SAP Consulting Services engagements in various industries – Lead client discussions and generate sales opportunities by demonstrating our value proposition – Leverage client relationships to drive new business opportunities – Plan, prepare and review deliverables in various forms including written reports, presentations and discussions with clients, EY teams and other parties – Communicate significant issues, fees, and estimates-to-complete to clients – Leverage client relationships to drive new business opportunities – Understand EY’s full-service offerings and actively identify opportunities to better serve clients – Build strong internal relationships within EY Consulting Services and with other services across the organization – Develop your personal profile in the marketplace – Develop awareness of EY offerings in the marketplace – Build strong, long-term relationships with key client sponsors – Manage risk of delivery on client engagements – Manage all financial aspects of client engagements – Act as an ambassador for EY in the market and with clients People responsibilities – Develop people through effectively supervising, coaching, and mentoring all levels of staff – Conduct performance reviews and contribute to performance feedback for all levels of staff – Drive people-related initiatives including recruiting, retaining and training Technology Consulting Services professionals – Maintain an educational program to continually develop personal skills of all levels of staff – Understand and follow workplace policies and procedures and communicate these to all levels of staff – Act as a leader of the business and as a role model for staff

Technical skills requirements – Implementation experience in SAP Financial Accounting and Controlling modules – Experience and/or understanding of one or more of below modules will be added an advantage – Sales and Distribution – Material Management – Plant Maintenance – Human Resources – Experience in Integration of SAP R/3 and S4Hana with legacy applications – Knowledge about SAP Business Intelligence tools – Prior experience in ACTIVATE implementation methodology – Experience in enabling VAT in SAP systems preferably in the Gulf countries Additional Requirements – Demonstrated track record with a blue chip consulting organization and/or a blue chip organization – Demonstrated experience in business development in the GCC, preferably within Qatar – Approximately 10 to 15 years of total experience and SAP Implementation experience – Demonstrated track record of structuring and managing projects or programs of work, exceeding client expectations whilst managing project risks or issues – Should have worked on SAP support – Show initiative and creativity in developing innovative work-around solutions or new processes. – Strong academic record including a degree – Project Management and Quality Assurance of SAP modules – Bilinguals preferred You’ll have knowledge and experience in the following industry sector: – Preferably Energy/ Oil & Gas Who we are Whole industries have been disrupted and transformed in recent years by digital technology. As an technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments – supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service – providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations. As organizations look to leverage the advantage IT offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More