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      Senior Associate / Manager | PricewaterhouseCoopers

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      Employment:

      Full Time

      Line of ServiceTaxIndustry/SectorNot ApplicableSpecialismEntrepreneurial & Private Business (EPB)Management LevelManagerJob Description & SummaryA career in our Corporate Law practice, within Legal Services, will provide you with the opportunity to help our clients adopt a more strategic approach to global entity governance across their organisations. We help our clients and their legal entities with the incorporation of new companies, on going compliance with local legislation, and restructuring of their global businesses to manage governance and compliance risks.Our team possess extensive knowledge of local and national corporate law. You’ll help our clients with a range of legal services including provision of support in choosing the type of company, drafting of corporate documents, contracts and the necessary assistance in the performance thereof, setting up companies, structuring capital, restructuring corporate governance, implementing changes to the legal structure, setting up joint ventures, and managing tax and real estate issues.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

      As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Develop new skills outside of comfort zone.- Act to resolve issues which prevent the team working effectively.- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.- Analyse complex ideas or proposals and build a range of meaningful recommendations.- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.- Address sub-standard work or work that does not meet firm’s/client’s expectations.- Use data and insights to inform conclusions and support decision-making.- Develop a point of view on key global trends, and how they impact clients.- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.- Simplify complex messages, highlighting and summarising key points.- Uphold the firm’s code of ethics and business conduct.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      Internal Auditor | Saudi Networkers Services (SNS Group)

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      Employment:

      Full Time

      Jobs are solely concerned with the day-to-day internal auditing of Financial, operations and compliance controls and systems. Ensures successful completion of assigned audit engagements, from start to finish, inclusive of pre-planning and wrap up activities.

      Accountabilities:- Performs any other special assignments given by the Management and Audit Committee.- Update and prepare Internal Audit policies and procedures for developing Internal Audit activities and empower efficiency and effectiveness.- Conducting strategic risk assessment, defining audit universe, drafting annual audit plan, manage Internal Audit engagements related to Financial and Operational audit processes.- Prepare process mapping, conduct risk assessment and develop audit program.- Perform audit fieldwork, prepare audit reports and conduct discussion with the process owners as per the recommended IIA standards.- Document Audit working paper and other records both electronic or hardcopies gathered during the course of audit against laid down criteria and standard audit procedures.- Conduct audit follow up as per audit calendar.- Communicates assigned tasks to engagement team in a manner that is clear and concise ensuring high quality, accurate, and efficient results.- Contribute towards meeting department objectives and defined KPIs on a regular basis.- Performs special assignments and consulting engagements.- Maintain a professional relationship with internal audit stakeholders.- Participate in increasing corporate awareness of risk culture and control environment by holding auditing and risk assurance workshops, sending awareness messages to concerned parties and presenting internal audit accomplishments to enhance Internal Audit image.

      Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.

      Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.

      Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More

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      Technology Consulting – Graduate Program | Ernst & Young

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      Employment:

      Full Time

      At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Amman Consulting – Technology Consulting Graduate Program Location: Amman, Jordan What if your career could have a lasting impact on you, and on the world? Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond. The exceptional EY experience. It’s yours to build. The opportunity: your next adventure awaits You will be working with one of the most trusted, respected and influential teams in the industry. In Consulting, we are building a better working world by transforming businesses through the power of people, technology and innovation. It’s our ambition to become the world’s leading transformation consultants. The diversity and skills of our 70,000+ people will help our clients realize transformation by putting humans at the center, delivering technology at speed and leveraging innovation at scale. These core drivers of ‘Transformation Realized’ will create long-term value for people, clients and society. Click here to learn more about our Consulting service line . If you have graduated from university, or will do soon, the EY Graduate Program could be just the job for you. You will be part of a team working with interesting clients, while earning a salary. We will help you develop the things you are naturally good at and learn new skills for your career too. What we look for – You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world. – You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world. – You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

      Qualifications/Requirements: – Bachelor’s or master’s degree: all technology degree backgrounds with a strong academic standing – Bachelor’s degree: completed within the past 24 months of applying to the graduate program – Master’s Programs/Master’s Degree: completed directly after completing the bachelor’s degree with no relevant work experience for more than 6 months. – Proficient in Arabic and English language skills. – Must be able to start by mid-January 2022. – Jordanian nationals will only be considered. – Willingness to travel the majority of times across MENA. What’s in it for you – Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs. – Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds – both professionally and culturally. – Bring out the best in yourself with continuous investment in your personal well-being and career development. – Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society – building a better working world, together.

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      CIPS Procurement & Supply Chain – Senior Manager | PricewaterhouseCoopers

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      Employment:

      Full Time

      Line of ServiceAdvisoryIndustry/SectorSpecialismOperations StrategyManagement LevelSenior ManagerJob Description & SummaryIn Consulting, you will have the opportunity to work closely with the best across industry and professional functional advisory services. We focus on helping solve client problems by offering both strategic and operational deep industry expertise. We pride ourselves on building long-lasting relationships with companies and organizations, always ensuring that we are able to bring the best insights and solutions to help them tackle whatever critical issues they may face. Our Consulting practice currently focuses on several core sectors including Consumer and Industrial Products & Services, Energy, Utilities & Mining, Financial Services, Government, Health Industries, Finance Function, People and Organisations and Technology.As a Senior Manager within Procurement & Supply Chain Management Consulting, you will:- Support teams in end-to-end Supply Chain Management engagements focused on evaluating current state, identifying opportunities and creating holistic transformation business cases.  – Engage with cross functional internal and client teams, across business and procurement and supply chain, to develop and deliver end-to-end supply chain strategies, cost reduction initiatives and other recommendations. – Work closely with procurement and business functions at clients to clearly define and execute procurement and supply chain strategies that align with the CxO agendas. – Create and deliver senior CxO presentations throughout the consulting engagements – Develop yourself personally, taking a keen interest in supply chain trends in industries such as energy, retail, aviation or healthcare and the impact on our clients so you can help shape their thinking and our success in the market. – Apply analytical and quantitative problem-solving skills to address the client’s business problem. – Assess supply chain functions, processes and information/data, understand gaps to best practices and develop strategies. – Provide consulting solutions across the end to end Supply Chain: expertise in one or multiple areas such as (but not limited to) – procurement strategic planning and operating model, spend analysis, sourcing and category strategies, supplier relationship management, supply chain processes, inventory optimization, demand planning, network optimization, warehouse management, etc. – Have an understanding of leading supply chain technology platforms including ERP modules to resolve problems and implement business solutions. – Bring exceptional project management skills, from strategy through to execution. – Write and present winning proposals and support in project delivery to our clients in the Middle East region in strategy, operational/quality improvement and cost reduction. – Work with colleagues across the PwC network on client projects and internal initiatives, where appropriate;  – Keep up to date with current trends from the region and from across the world, especially on emerging digital trends and applications. – Act as a mentor and train other members of the business unit and the project team in order to foster a high performance team environment. – Whilst working in the team you will develop your understanding of the key themes in the market and in the region. You will work collaboratively with other experts to shape the future of our clients and to bring about positive change.  – You will have access to all of the latest training and development tools and the support of the wider PwC network.

      Requirements: – The candidate will be achievement oriented with the ability to be flexible and adaptive on a daily basis. They will be able to work independently and as part of a team with a fast pace and a high energy that will translate into a high quality output.  – Education: Bachelor’s’ degree or equivalent in relevant subject areas such as Engineering, Manufacturing, Business Studies. – Masters’ degree in Engineering and/or MBA is preferable. – The following qualification(s) are recommended but not mandatory for the candidate to perform the role Certified Supply Chain Professional (CSCP), Certified Professional in Supply Management (CPSM), Certification in Production & Inventory Management (CPIM) or any comparable accreditations. – Preferable qualifications: The following qualification(s) are preferable and beneficial for the candidate to perform the role – Six Sigma, Lean, PMP – Years of Experience : 10+ years of relevant experience in one or multiple areas such as (but not limited to) – procurement strategic planning and operating model, spend analysis, sourcing and category strategies, supplier relationship management, supply chain processes, inventory optimization, demand planning, network optimization, warehouse management, etc. – Previous consulting experience in the Big4/boutique consultancy. – Technology implementation experience is highly desirable. – Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines. – Language Skills: Excellent communication skills (verbal and written).  Fluent in English and Arabic. – The ability and willingness to travel where the project dictates.

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      ERP Solution Engineer | Oracle

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      Employment:

      Full Time

      Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell. As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.

      Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 3 years vendor (sales and marketing) experience. 7 years business experience with relevant computer applications or database/tools. Ability to implement the most advanced product features. Thorough knowledge of system and application design. In depth knowledge of competitors. Demonstrated project management skills. Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques. Ability to persuade others through presentations, demonstrations, and written communication. Ability to travel as needed. A/BS degree or equivalent, advanced degree highly desirable.As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

      Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

      Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

      More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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      IT Technician | AccorHotels

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      Employment:

      Full Time

      This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it’s a state of mind. THE HYDE DUBAI Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; today announced the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade. Hyde Hotel Dubai Business Bay, a five-star hotel, is set to open in Q4 2021. The 276-rooms, all with balconies, will be a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa – the tallest building in the world. Hyde Hotel Dubai will feature three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property will be The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel’s public areas, guestrooms and Cleo will be designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge to be designed by Tristan Plessis Studio. THE POSITION To ensure that timely IT support is rendered to all guests and departments, especially in areas with guest contacts. JOB RESPONSIBILITIES – Familiar with all the systems Opera, Micros, Windows 2003 and 2008 Servers, all windows client operating systems. – Experience in managing systems and networks – Provide In-house guest IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability – Coordinate and manage projects – Experience in dealing with vendors and users at all level – Oversee the work of the projects and ensure on time completion – Document project progress – Ensure that IT actively contributes to cost saving and revenue generating strategies – Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively. – Ensure Information Technology standards and best practices are communicated, implemented and measured. – Support the business in the preparation of contingency plans & co-ordinates the regular testing. – Support all the IT related issues in the company. – Supervise and support the activity of the IT Butlers

      PERSONAL ATTRIBUTES – Sound Computer knowledge in Opera System, MICROS and MS office applications etc. – Good project management skills – Pleasant personality – Neat appearance – Displays initiative – Customer/people-oriented – Proactive and requires minimum supervision – Oral and written fluency in English – Team player – Flexible and adaptable to different working locations QUALIFICATIONS – Diploma in IT EXPERIENCE – Minimum of 2- 3 years relevant experience with at least 1 year in a similar capacity in a Hotel Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

      A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

      We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

      From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. More

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      Technical Software Support Engineer – French/German/Spanish Speaker | IBM Middle East

      by

      Employment:

      Full Time

      Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Professional. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You can work both individually and as part of a motivated worldwide team to assist IBM customers to perform problem determination on the IBM Spectrum Protect (aka Tivoli Storage Manager) product. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well rounded contributor. The challenge in this position is to able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, Advanced Interactive Executive (AIX), and Windows. Knowledge of cloud, Storage Area Networks (SAN), network protocols, and storage devices is preferred. Hands on experience with storage virtualization is a plus. Multilingual capabilities are an asset. Candidates must be flexible in schedule and availability. If you are self motivated and collaborative, join us and prepare to learn.IBM’s client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English- Responding to client queries and providing remote technical software support in a timely manner.- Maintaining highest client satisfaction and relationships even in severe and pressurized situations.- Interacting with client and IBM functions consistently until problem solution.- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.- Employing IBM’s standard support delivery methodologies and tools.- Logging all related activities for each customer query and handling client data securely.- Performing in international software support delivery processes and environments.- Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).- Identify known defects and fixes to resolve problems.- Provide assistance on supported product known defects for which available corrective service information and program fixes are available.- Identify suspected defects and engage development teams to assist in resolution.- Provide assistance with questions regarding product documentation related to the supported products- Interpret online manuals regarding IBM code and application interfaces.- Collaborate with other support centers and business units to provide seamless problem resolution.- Demonstrate proficiency in the software platform supported by maintaining applicable technical certifications.- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.- Demonstrate excellent French or German or Italian or Spanish Language’s oral and written communication skills, is a must.

      Required Technical and Professional Expertise – Fluency in English; written and oral- Fluency in French or German or Italian or Spanish is a must.- Bachelors Degree; Computer Science or Software Engineering preferred- Basic knowledge of Operating Systems (UNIX, Linux, Windows); Experienced/Advanced usage preferred but not required.- Basic knowledge of storage devices and peripherals; Experienced/Advanced usage preferred but not required.- Basic knowledge of databases ex: DB2 ..etc

      For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

      Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

      Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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      Technical Software Support Engineer – (Fluent English Speaker) | IBM Middle East

      by

      Employment:

      Full Time

      At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Professional. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You can work both individually and as part of a motivated worldwide team to assist IBM customers to perform problem determination on the IBM Spectrum Protect (aka Tivoli Storage Manager) product. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well rounded contributor. The challenge in this position is to able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, Advanced Interactive Executive (AIX), and Windows. Knowledge of cloud, Storage Area Networks (SAN), network protocols, and storage devices is preferred. Hands on experience with storage virtualization is a plus. Multilingual capabilities are an asset. Candidates must be flexible in schedule and availability. If you are self motivated and collaborative, join us and prepare to learn.IBM’s client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English- Responding to client queries and providing remote technical software support in a timely manner.- Maintaining highest client satisfaction and relationships even in severe and pressurized situations.- Interacting with client and IBM functions consistently until problem solution.- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.- Employing IBM’s standard support delivery methodologies and tools.- Logging all related activities for each customer query and handling client data securely.- Performing in international software support delivery processes and environments.- Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).- Identify known defects and fixes to resolve problems.- Provide assistance on supported product known defects for which available corrective service information and program fixes are available.- Identify suspected defects and engage development teams to assist in resolution.- Provide assistance with questions regarding product documentation related to the supported products- Interpret online manuals regarding IBM code and application interfaces.- Collaborate with other support centers and business units to provide seamless problem resolution.- Demonstrate proficiency in the software platform supported by maintaining applicable technical certifications.- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.- Demonstrate excellent English oral and written communication skills.

      This is a shift work position. The resource will work in US time zone shifts in our Egypt office which is based in Smart Village. Required Technical and Professional Expertise – Fluency in English; written and oral- Bachelors Degree; Computer Science or Software Engineering preferred- Basic knowledge of Operating Systems (UNIX, Linux, Windows); Experienced/Advanced usage preferred but not required.- Basic knowledge of storage devices and peripherals; Experienced/Advanced usage preferred but not required.- Basic knowledge of databases ex: DB2 ..etc- Flexibility to work in Shifts (US time zone shift)

      For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

      Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

      Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More