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      Global Mobility Manager | Hays

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      Employment:

      Full Time

      My client is a business leader in their field. They have a new requirement for a Global Mobility Manager to be based in Dubai. This role is a key hire to the business and someone who is a an experienced in Global Mobility. Please note that I can only consider candidates coming from a financial services or professional service background.

      – At least 5 years of global mobility experience – Someone who understands the UAE labor law – Someone who can act as a strong partner to the business- Someone who has moved candidates in and out of the UAE – Experienced with immigration and local visa processes – Team management experience required

      Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide.

      Our Middle East office was founded in December 2005, headquartered in Dubai UAE. We deal with clients in the UAE, Qatar, Oman, Bahrain, Saudi Arabia, and other key areas in the region. Our consultants sector-specific knowledge and unique understanding of the local market allows us to offer an exceptional level of service across all divisions.

      We currently recruit for roles in the following sectors: Accounting & Finance, Architecture, Banking, Construction & Property, Engineering, Healthcare, Human Resources, Information Technology, Logistics, Legal, Office Support, Oil & Gas, Life Sciences, Supply Chain & Procurement, and Sales & Marketing.

      As part of our continuing expansion, we have opened a dedicated Abu Dhabi desk to further assist with our client needs across the region. More

    • 163 Shares159 Views

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      Customer Care Officer | A Leading TPA (Third Party Administrator) in Medical Insurance

      by

      Employment:

      Full Time

      Duties and responsibilities:- Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where o- Provide high quality customer service by handling customer service requests as defined in the Call Center Operation Manual efficiently and accurately with relevant necessary documentation.- Provide first level support for all technical and functional queries related website and mobile application- Migrate customers to Alternative Distribution Channels including website and mobile application.- Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.- Continuously learn to keep up-to-date with changes and developments to services and procedures.- Handle light back office work related to follow-up and customer complaints.- Maintain confidentiality of the company’s customers and data.- Adheres to the assigned shift schedule and avoid any late attendance – Keep abreast with the latest changes to any of the company’s procedures and new policies.- Handle sudden rush of calls, stressful periods, and call volume pressure- The incumbent will need to solve customer problems, handle irate customers.- The incumbent will be dealing with customers from different languages, accents and cultures.

      Salary:
      AED
      4,500 to 6,000
      per month inclusive of fixed allowances.
      Additional benefits: Annual ticket, medical and life insurance

      – University degree in any discipline from a reputable university.- 1-2 years work experience in the Customer Service functions – Excellent oral and written communication skills.- Must be computer literate.- Excellent command of the English language, Arabic is a definite plus.- Should be a team player with an aptitude for customer service.- Highly decisive.- Must be service oriented.- Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information.- Ability to work under pressure.

      One of the leading “TPA” , Third Party Administrators in Medical Insurance ; a subsidiary of a fortune 20 Multi National Company , with extensive operation across GCC prospering over the last 18 years in facilitating our customers beyond their expectations in all services on par with global standards.

      We are committed in ensuring to provide high quality , superior, innovative and cost-effective business solutions in the areas of healthcare and insurance services and embrace the good will of being one among the best leading TPA’s in this region serving over 50 insurance companies , in administering their multiple policies as well as catering to self-funded schemes with both international and local policies amidst our stake holders.

      It is significant to share our accolades, that we serve more than 1.4 million members whilst administering over AED 4 billion worth of claims annually through a dedicated team of 700 + medical professionals in our talent pool from different parts of the world. We are partnered with a broad global network of over 4,000 health care providers in the region and always thrive to delight our customer through every service we provide remarkably.

      We believe in attracting dynamic , focused , self-motivated , professionals with industry expertise to join hands with us to move forward in a journey, which promises growth and career establishment as per each one’s skills and potential. More

    • 138 Shares119 Views

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      Consultant/Manager – FS Strategy Consulting – Global Firm | Michael Page

      by

      Employment:

      Full Time

      As part of the financial services team, you will work on a range of interesting and exciting strategy and advisory engagements across the Middle East.Client DetailsInternational consulting firm with a variety of very well-established and successful practices, looking to grow their financial services team in the region.Description* Work closely with senior leadership to develop project engagement strategies based on operational constraints.* Develop a strong understanding of key sector trends to analyse performance drivers to build innovative business models.* Interpret and synthesise data, challenge data, and identify meaningful insights to develop recommendations that most effectively support a client’s business objectives.* Assess the financial aspects of business opportunities, while identifying and quantifying financial and non-financial benefits of proposed solutions.Job Offer* Attractive, tax-free salary* Opportunity to work for a leading, global organisation in the Middle East.* Structured and measurable progression and growth opportunities* Opportunity to work with inspiring, engaging, and driven leadership.

      * An undergraduate degree from a top-tier university, preferably in the fields of economics, business administration, public policy, finance, or engineering.* An MBA or relevant master’s degree is strongly beneficial but not essential.* At least 4 – 8 years experience in strategy consulting within the financial services sector at a top firm or a mix of strategy consulting and relevant industry experience.* Strong familiarity with strategic models, metrics, and best practices with an aptitude for analytical work.* Strong command of written and spoken English; Arabic language skills are strongly preferred.* Excellent verbal and written presentation skills* Ability to interact and engage with the C-level management and executive leadership team* Must be willing to travel

      Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

      The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

      Finance & Accounting
      Banking & Financial Services
      Procurement
      Property & Construction
      Engineering & Supply Chain
      Oil & Gas Technical and Engineering
      Human Resources
      Sales
      Marketing
      Technology
      Secretarial
      Executive Search
      Legal

      The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

    • 125 Shares119 Views

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      Senior SIEM Splunk Administrator | Saudi Networkers Services (SNS Group)

      by

      Employment:

      Full Time

      DescriptionThis role is for a senior SIEM admin with large experience to join the already established Splunk admin team and expand its capabilities.Specific Responsibilities and Skills required: • Ability to effectively document solution deployments and train colleagues• Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager.• Coordinates implementation of new installations, designs, and migrations for technology solutions in the SOC domain.• Provides advanced technical consulting and advice to others on solution design, system management, tuning and modification of solutions. • Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.• Owns and manages knowledge sharing within a community (e.g., team or project). Contributes significant knowledge to job family community.• Proactively encourages membership and contributions of others to professional community and coaches others in area of expertise.• Strong verbal and written communication skills. Must be able to communicate with a wide variety of audiences, both business and technical.• SIEM & Splunk admin specific:• Build and optimize a large-scale Splunk infrastructure (clustered)• Administering Splunk and Splunk Apps to include developing new or extending existing Apps to perform specialized functionality• Design and implement solutions to address business problems understanding the Splunk architecture requirements for scalability, security, and performance• Implementing and administering Splunk – must understand how to install and upgrade Splunk Enterprise Clustered environments• Manage Splunk Users accounts• Building and maintain Splunk components (indexer, forwarder, search head)• Data onboarding expertise. Integration with out-of-the-box and custom data sources (e.g. develop custom Splunk TAs)• Integrate Splunk best practices (apps, add-ons, searches, etc.)• Experience with tools such as Linux, Syslogng/Rsyslog• Create/Modify data retention policies• Familiar with server monitoring tools• Securing Splunk Enterprise• Splunk Enterprise Security (ES):• Implement and configure Splunk ES• CIM Data Modelling experience• Ability to implement and fine tune security content for the SOC team• Ability to create custom content: correlation searches, Dashboards, Reports, etc.• Ability to upgrade ES

      • College degree in Computer Science plus or related field plus 5 years experience• Expert knowledge of SIEM installation, configuration, troubleshooting and design. In particular using Splunk Core + Enterprise Security.• Broad security knowledge and experience. Understanding of security frameworks and standards such as MITRE ATT&CK, CIS, NIST-CSF and/or other relevant security-related regulations.Required Certifications:• Splunk Core Certified Consultant or Splunk Architect certified (or similar)• Security Industry certifications such as SANS GMON or CISSP (or similar)• Experienced in the SOC domain – demonstrates ability to create security content• Scripting Skills and Regular Expressions Knowledge• Fluent English language skills

      Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.

      Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.

      Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More

    • 175 Shares139 Views

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      Tax & Legal Services – MERC Tax – Salesforce Support – Associate | PricewaterhouseCoopers

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      Employment:

      Full Time

      Tax & Legal Services – MERC Tax – Salesforce Support – Associate(2) – AmmanLine of ServiceTaxSpecialismSalesforceManagement LevelAssociateJob Description & SummaryA career in Sales and Marketing, within Internal Firm Services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and driving long term revenue growth. Our Sales and Marketing Generalist – Practice Support team focuses on designing, developing, and implementing communication programmes and media events to promote and sell PwC’s brand and services as well as contribute to and evaluate our pricing strategies in the marketplace.A career in our Tax & Legal Services  will provide you with the opportunity to help PwC staff (users) and relevant stakeholders to leverage Salesforce technologies to enhance their user experiences, enable sustainable change, and to drive better user adoption by improving key user behaviors. Main focus is on supporting business needs and challenges using existing Salesforce solutions (Sales Cloud) and frameworks implemented by PwC Global to support the TLS Leadership team with priorities ie; drive insight & analytics, strategic account support and overall pipeline management. This position will require the candidate to perform the following: – Reporting and assisting users and partners with pipeline management on a daily basis – Liaising with TLS engagement teams across the region to ensure the opportunities are up to date – Following up with Partners to ensure KPIs on sales credit accuracy – Assisting users with unlocking opportunities by raising tickets with the Data Stewards teams – Reporting to the Business Development manager  – Understanding and analysing results from Salesforce reporting – Assist in creating/maintaining reports and dashboards using Salesforce  – Understanding and supporting different tools integrated with Salesforce Solutions and teaming with these respective teams to better assist Salesforce Users – Performing additional tasks that evolve with the role and seniority during tenure

      Qualifications: – Salesforce admin experience highly preferred but not required as full training will be provided – Ability to manage multiple tasks/projects and deadlines simultaneously – Demonstrable professional and proactive approach. – Ability to work effectively both independently and as part of a team – Strong verbal, written, and presentation communication skills. – Fluent in both written and spoken  – Arabic language skills an Advantage

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

    • 113 Shares109 Views

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      IT Technician | Alpha Group (Alpha Flight Services UAE)

      by

      Employment:

      Full Time

      • Handle user calls in a timely and accurate manner.• Provide first-level support to customer service requests and daily assigned tasks within deadlines.• Escalate complex support requests to relevant Supplier/Vendor IT Team for resolutions.• Understand support problems, analyse problem data and determine appropriate solutions.• Maintain problem documentations and their resolution procedures for reference procedures.• Report system downtime and performance issues to Manager.• Ensure to follow standard operating procedures and meet service level agreements.• Install, configure and maintain software and hardware systems.• Assist in development and enhancement of IT systems.• Assess potential risks and technical challenges and prepare appropriate mitigation plans.• Conduct IT related trainings to new/existing users and technical teams as needed.• Analyze system issues and provide resolutions.• Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.• Work in compliance with department safety and quality standards.

      • Minimum 4 to 6 years of experience in System implementation and IT Support• Expert in Server handling and back up procedure• Internal stakeholders management• Provide training and onsite support• Defects / Service calls handling and Vendor co-ordination• Supervising the small scale hardware/system implementation• Bachelors of Computer Science / Applications / Engineering Mandatory• Masters in Computer Science / Application / Engineering (Value added / Good to have)• Certification – Microsoft certified IT professional (Mandatory)• Cisco certified network associate certification (Optional) • Database / RDBMS – Basic knowledge (Mandatory)

      Making Travel Special is about knowing what customers want. We recognise that by serving our customers, we’re also serving their customers. That’s why we talk about the promises our customers make. In this way, we delight our customers and their passengers, even as we continue to challenge ourselves to become the most admired provider in the world.

      We treat customers like they are our guests. And because they expect food to be good and wholesome, we maintain the highest global quality assurance standards. What’s more, our teams of experienced, dedicated professionals go the extra mile to provide innovative, efficient and reliable services for every single one of them.

      Over the years, we’ve become a global player. In the coming decades, we’ll continue to transform our industry by staying true to our core values. More

    • 113 Shares169 Views

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      Recruitment Senior Associate (12 Months Fixed Term) | PricewaterhouseCoopers

      by

      Employment:

      Full Time

      Line of ServiceInternal Firm ServicesSpecialismIFS – Human Capital (HC)Management LevelSenior AssociateJob Description & SummaryEstablished in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region.One Firm : Transforming our region. Our purpose is to build trust in society and solve important problems.In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them.Creating value through diversity. Be yourself. Be different.At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society.A career in Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm-wide values by working with the core competencies that measure and drive individual and Firm-wide success in the marketplace.As a Recruitment Senior Associate, you will be working closely with the manager on the IFS recruitment team to support key business units with their resourcing needs. This involves data management, candidate sourcing and evaluation and subcontractor management. In addition to daily recruitment activities, you will be exposed to strategic IFS projects to enhance and streamline current onboarding and recruitment processes. The ideal candidate will be thorough and accurate when completing tasks, consistently delivering the highest quality of work. In high pressure situations, achieving ‘quick wins’ and meeting short deadlines will be required.  Recruitment Process: – Recruiting high volume roles; understanding the needs of the business and managing multiple deadlines and candidate profiles, while utilizing multiple sources to build strong pipelines (referrals, online portals, internal system) – Conducting introductory calls and HR interviews with shortlisted candidates and preparing summaries to be shared with the recruiting manager – Developing and promoting the PwC people value proposition within recruitment. – Interviewing and testing candidates using the standard competency based  – Ensuring candidate information is up to date on the internal system throughout the process and managing the interview feedback process for interviewers on the system – Strategic Projects: working closely with the regional recruiting team to work on initiatives related to new processes, stakeholder management, team upskilling etc. – Project assignment is usually decided by the team lead, based on recruiter bandwidth and competency, however ideas are always welcome! Data management:- Updating requisitions and candidate information on team trackers and the internal applicant tracking system ensuring they are fit for daily stakeholder updates.  Financial:- Reports recruitment information & statistics to key internal clients, for purpose of tracking cost, time & source of hire and to keep them informed of progress on recruitment  –  Ensures that cost efficient options are explored for interviewing candidates  Customer:   – Finalises job descriptions with Partners and Directors  Sources experienced candidates from multiple channels. – Liaise with PwC Recruitment teams in other locations to share information and minimize duplication of effort  Internal process: – Develops and promotes the PwC people value proposition within recruitment. – Interview and test candidates using the standard competency based recruitment model and employing psychometric testing within selection. – Manages the end to end recruitment process in line with Global PwC standards and metrics. – Collects data for recruitment reporting needs in a timely manner Learning and Growth:- Supports improvements in the HR Operating model, specifically the increased delivery of standardised services.  – Looks for areas of continuous improvement across the Recruitment & Global Mobility function  – Promotes collaboration, trust and improvement between team members and across the People Team  – Works on specific projects related to HR initiatives as assigned Customer Service Focus: – Naturally driven to deliver great customer service, sees through the lens of customers and tries to meet their needs. – Strong customer service orientation with ability to use patience and diplomacy to handle issues Organiser: – Takes a structured approach to managing their workload, able to manage an active task load, prioritises effectively with the ability to multitask. Conscientious: – Understands the need to follow process and policy, thorough, works to high standards, good attention to detail. Communication Skills: – Excellent ability to listen to and explain to others, very strong English language skills Data Analytics: – Updating and maintaining large files of candidate information while maintaining the highest form of confidentiality.  Creative Thinking:- Always using a creative lense and recommending strategic changes in and outside of the team. – Learning internal processes and using technical capabilities with global best practices to fill in gaps or bring about change.

      – 5+ years of recruitment experience essential  – Knowledge of HR best practices and processes – Professional Services and / or Big 4 expertise and knowledge is essential   – Experience sourcing candidates with professional services experience, internationally as well as across the Middle East is essential  – Previous HR generalist experience with understanding of the employee lifecycle, including recruitment and onboarding would be preferable – Knowledge of labor laws is preferred – Experience and proficiency in recruitment technology is essential  – Experience and expertise of selection techniques including competency based interviewing and running assessment centres is essential – Excellent interpersonal and communication skills  – Strong customer service orientation with ability to use patience and diplomacy to handle issues – Bachelor’s Degree in Human Resources or Business Administration – Fluency in spoken and written English, Arabic is an advantage

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

    • 138 Shares199 Views

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      Senior I.T. Engineer | A Leading Offshore Contractor in the UAE

      by

      Employment:

      Full Time

      • Ensure IT solutions and IT Policies are implemented for the smooth operations of thecompany.• To comply with IT industry best practices and standards.• Manages and monitors all IT related activities in the company.• Ensures IT systems availability for company operations with minimal/no downtime.• Ensures reliable backup and restore systems are in place in case of disaster.• Ensures IT security measures are in place for internal/external systems and users.• Ensures IT systems comply with IT audit standards and practices.The IT Systems Administrator shall be responsible but not limited to the following:• Oversees Office and barge infrastructure and networks.• Oversees office & Barge communication (Leased line/VSAT/4G/FBB).• Manage PABX, IP Telephony and video conferencing systems.• Responsible for offshore & onshore User accounts and Email management.• Ensures data is backed up on a regular basis.• Oversees computer security, Patch updates and anti-virus updates etc.• Carries out regular server and network maintenance tasks.• Provides IT support to computer users within the office and Barges.• Troubleshoot and provide effective solution of IT problems.• Liaises with Vendors for IT service and support.• Manage timely updates on corporate website.• Oversees file & applications management on centralised resource (e.g. server),SAN/NAS or on individual workstations on Barges.• Inducts and trains new staff on IT systems.• Oversees inventory of hardware and maintenance records.• Ensures all software used is properly licensed.• Keeps abreast of IT technology, maintain library of information

      • Minimum 7-years IT experience in a corporate environment with 4-5 years inSystems administration.• 5-7 years’ experience in maintaining and managing servers operating systems,database systems and email solutions.• 4-5 years’ experience managing cloud services (Microsoft Azure, O365)• 5-7 years’ experience in managing and maintaining networking and securityproducts.• 4-5 years’ experience in VSAT/FBB Communications is desirable.• Experience in Avaya and other IP telephony is required.• Exposure to business process is desirable.• Experience in liaising with software and hardware vendors.• Multi-tasking is a must.• Must possess excellent troubleshooting and problem-solving skills.• Must possess excellent people and English communication skills.• Must be willing to travel for offshore support.

      A leading offshore contractor in the UAE. More