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      Customer Care Supervisor – Insurance | A Leading TPA (Third Party Administrator) in Medical Insurance

      by

      Employment:

      Full Time

      Duties and Responsibilities:- Assess department needs and manage the development of Customer Care Policies and Procedures.- Produce operational reports and conduct frequent quality assurance audits of Customer Care staff.- Forecast volumes of calls and quality requirement.- Measure performance with key metrics such as call abandonment, calls waiting etc.- Ensure adherence to policies and established procedures of the department teams in relation to call quality services.- Prepare monthly/annual results and performance reports.- Verifies results by measuring skills in use of service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.- Evaluates call service approaches by rating effectiveness of Customer Care representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.- Maintains professional and technical knowledge by attending educational Contributes to team effort by accomplishing related results as needed.

      Salary:
      AED
      8,000 to 9,000
      per month inclusive of fixed allowances.
      Additional benefits: Annual ticket, medical and life insurance

      – University degree in any discipline of Medical/Para medical specialization from a reputable university.- Healthcare / hospital experience for 1-2 years.- Excellent oral and written communication skills.- Must be computer literate.- Excellent command of the English language, Arabic is a definite plus.- Should be a team player with an aptitude for customer service.- Highly decisive.- Must be service oriented.- Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information.- Ability to work under pressure.- 1-2 years work experience in the Customer Service functions is preferable but not mandatory.

      One of the leading “TPA” , Third Party Administrators in Medical Insurance ; a subsidiary of a fortune 20 Multi National Company , with extensive operation across GCC prospering over the last 18 years in facilitating our customers beyond their expectations in all services on par with global standards.

      We are committed in ensuring to provide high quality , superior, innovative and cost-effective business solutions in the areas of healthcare and insurance services and embrace the good will of being one among the best leading TPA’s in this region serving over 50 insurance companies , in administering their multiple policies as well as catering to self-funded schemes with both international and local policies amidst our stake holders.

      It is significant to share our accolades, that we serve more than 1.4 million members whilst administering over AED 4 billion worth of claims annually through a dedicated team of 700 + medical professionals in our talent pool from different parts of the world. We are partnered with a broad global network of over 4,000 health care providers in the region and always thrive to delight our customer through every service we provide remarkably.

      We believe in attracting dynamic , focused , self-motivated , professionals with industry expertise to join hands with us to move forward in a journey, which promises growth and career establishment as per each one’s skills and potential. More

    • 150 Shares159 Views

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      Junior Accountant | A Leading TPA (Third Party Administrator) in Medical Insurance

      by

      Employment:

      Full Time

      Duties and responsibilities:- Preparation of payment approvals- Preparation of journal vouchers- Preparation of bank reconciliations- Preparation of invoices- Liaison with clients- Purchasing – preparation of purchase order, inviting quotations & preparing analysis – Capex maintenance – Monthly payment run – Maintain petty cash- Other duties as may be assigned

      Salary:
      AED
      4,500 to 5,500
      per month inclusive of fixed allowances.
      Additional benefits: Annual ticket, medical and life insurance

      – Bachelor’s Degree in Finance or Accounting.- Minimum of 2 years’ experience gained within reputed companies.- Experience using advanced excel is a must.- Excellent oral and written communication skills.

      One of the leading “TPA” , Third Party Administrators in Medical Insurance ; a subsidiary of a fortune 20 Multi National Company , with extensive operation across GCC prospering over the last 18 years in facilitating our customers beyond their expectations in all services on par with global standards.

      We are committed in ensuring to provide high quality , superior, innovative and cost-effective business solutions in the areas of healthcare and insurance services and embrace the good will of being one among the best leading TPA’s in this region serving over 50 insurance companies , in administering their multiple policies as well as catering to self-funded schemes with both international and local policies amidst our stake holders.

      It is significant to share our accolades, that we serve more than 1.4 million members whilst administering over AED 4 billion worth of claims annually through a dedicated team of 700 + medical professionals in our talent pool from different parts of the world. We are partnered with a broad global network of over 4,000 health care providers in the region and always thrive to delight our customer through every service we provide remarkably.

      We believe in attracting dynamic , focused , self-motivated , professionals with industry expertise to join hands with us to move forward in a journey, which promises growth and career establishment as per each one’s skills and potential. More

    • 163 Shares189 Views

      in Job Posting

      HR Admin Executive | A Leading TPA (Third Party Administrator) in Medical Insurance

      by

      Employment:

      Full Time

      Duties and responsibilities:Recruitment: – Prepare Job Description, Identify the Competencies required;- Interview the candidate, coordinate the interview with the respective department and if selected, complete the documentation;- Handle the training plan and Induction of new on-boarders; HR Operations: – Apply the UAE law guidelines while conducting all HR activities- Administer joining formalities;- Handling personnel files; soft and hard forms (e-filing project)- Manage leave and attendance; – Assist in processing monthly payroll- Managing employee benefits and renewals of insurance policies – Coordinate with PRO to facilitate onboarding and separation of staff. – Assist in managing confirmation of probationers, annual appraisal and performance management – Conducts exit-Interviews when needed, record the outcome of interview. – Assist in the preparation of the Full and Final SettlementEmployee welfare activities: – Explain the various policies, strategies and benefits to employees. – Assist in employee motivation and foster fruitful communication among different nationalities. – Managing employee requests such as salary advances, reimbursement requests, employment certificates, letters to document increments and bonuses. – Other duties as assigned by the HR Manager.

      Salary:
      AED
      4,000 to 4,500
      per month inclusive of fixed allowances.
      Additional benefits: Annual ticket, medical and life insurance

      – Graduate degree in any relevant discipline: human resources, psychology or business administration. – 3-5 Years of experience in administering key HR activities, preferably within the UAE healthcare or the insurance sectors. – Proven track in handling HR activities for a medium-sized company. – Excellent communication skills and interpersonal skills. – Result driven, target orients and could thrive in an environment with clear accountabilities.- Experienced with data management and numeric.- Displays positive attitude at all times.

      One of the leading “TPA” , Third Party Administrators in Medical Insurance ; a subsidiary of a fortune 20 Multi National Company , with extensive operation across GCC prospering over the last 18 years in facilitating our customers beyond their expectations in all services on par with global standards.

      We are committed in ensuring to provide high quality , superior, innovative and cost-effective business solutions in the areas of healthcare and insurance services and embrace the good will of being one among the best leading TPA’s in this region serving over 50 insurance companies , in administering their multiple policies as well as catering to self-funded schemes with both international and local policies amidst our stake holders.

      It is significant to share our accolades, that we serve more than 1.4 million members whilst administering over AED 4 billion worth of claims annually through a dedicated team of 700 + medical professionals in our talent pool from different parts of the world. We are partnered with a broad global network of over 4,000 health care providers in the region and always thrive to delight our customer through every service we provide remarkably.

      We believe in attracting dynamic , focused , self-motivated , professionals with industry expertise to join hands with us to move forward in a journey, which promises growth and career establishment as per each one’s skills and potential. More

    • 100 Shares149 Views

      in Job Posting

      Senior Integration Manager, Amazon Payments Services | Amazon.ae

      by

      Employment:

      Full Time

      DESCRIPTIONJob summaryWe are looking for a Senior Integration Manager to to help us build and lead our Integration Engineering team, which plays a critical role for Amazon Payments Services organization.Amazon Payment Services (APS) is a regional expert in payment processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible to make online payments for businesses with our simple, secure, and innovative payment services.Integration Engineers work closely with some of our largest and most complex merchants and partners to help them design, plan, execute and scale their integrations with Amazon Payment Services.This team’s overarching goal is consistently improving merchant experience and driving operational excellence according to Amazon’s Customer obsession philosophy. Their primary focus is to integrate a maximum number of merchants with our payment gateway in the least possible turnaround time while achieving the highest merchant satisfaction and quality results.Key job responsibilities· Recruit, develop, and lead a team of Integration Engineers based in Jordan and India.· Inspire, motivate, and enable individual development and promote career growth of the team.· Develop and execute both the long-term vision and strategy for the team and oversee day-to-day operations.· Partner deeply with Product and Engineering teams to build relationships and processes to better incorporate our largest and most complex merchants’ needs into our product development cycle.· Work closely with APS’s Business Development Team to validate technical requirements, design, and integrate solutions for our merchants during the sales process.· Work closely with APS’s Account Management, Operations, and Support Teams to help our merchants continue growing their business by providing technical integration guidance.· Lead the development of tools and scalable resources to ensure all merchants can successfully onboard to APS.

      BASIC QUALIFICATIONS· 5+ years’ people management experience of a technical team· A Computer Science degree B.E/B.Tech or equivalent and deep understanding of modern programming languages· A track record of building and leading a world-class integration engineering team.· Previous technical experience with APIs, distributed systems, databases, and developer tools.· Energy, enthusiasm, and passion for making our merchants successful· Ability to operate and execute in a highly ambiguous and fast-paced environment· Demonstrated Analytical ability, either in professional experience (data analysis) or education· Excellent written and oral communication, ability to express thoughts logically and succinctly.· Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environmentPREFERRED QUALIFICATIONS· Masters Degree in Computer Science or equivalent from reputed university· Previous experience working in a function related to e-payments and/or e-commerce at a payments processors or E-Commerce technology company

      Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae. More

    • 88 Shares109 Views

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      Japanese speaking Administrator | Swisslinx Middle East

      by

      Employment:

      Full Time

      KEY RESPONSIBILITIESBusiness Planning • As part of strategy plan to share key findings and important development on Qatar including industry, key strategies including direction of government and market environment etc., produce the periodical reports (Q-report), undertake the following: o Find the major topics in industry and market in Qataro Conduct research, interviewing key business people residing in Qatar including Japanese clients and relevant authorities etc.o Draft, edit and finalise reports which are distributed to Senior Management in the Head Office and key stakeholders in Japan other office.• Under the environment where political swift change tends to occur in the Middle East, monitor any political and market movements and produce daily reports with Japanese translation, focusing on Qatar, undertaking the following:o Update relevant information and share with internal stakeholders.o Consolidate key points and update stakeholders on weekly or monthly movements for easier in an official Japanese report.• Responsible Officer of Qatar Financial Centre. Manage the Regulatory requirements by accessing important developments and close communication with the local authority, Qatar Financial Centre. QFCRA will be in charge by Compliance in Dubai under Hub & Spokes model.o Understand the requirement of the authority.o Take responsibility in ensuring that all reports, related to Corporate Registration Office is to be submitted on time (ex. Submission of Change of Directors etc.) in correct manner. o Ensure that all the regulators notification are correctly reached and understood.• Create and update business presentation materials for various purposes including but not limited to:

      Previous experience in planning work• Financial background and competency• Financial accounting experience/qualifications desirableSKILLS AND EXPERIENCE• Excellent research and official report writing skills • Excellent organisational skills, with an ability to prioritise heavy workloads to key deadlines• Excellent IT and numeracy skills• Japanese and English language skills, both written and verbal• Excellent relationship building, coordination and problem-solving skills

      Swisslinx Middle East is a leading executive search firm in the region. We specialise in recruitment solutions, talent acquisition and career advice across a wide range of markets within the financial services sector.

      We are located in the heart of the Dubai International Financial Centre (DIFC) which gives us unrivalled access to onshore Middle Eastern clients and candidates. We also partner with clients in London, Zurich, Geneva, Zug, Frankfurt and Paris and have been instrumental in establishing onshore Middle Eastern and Emerging Market teams.

      We believe in building long-term relationships with our clients helping them develop successful, sustainable businesses. Transparency, trust and discretion drive the way in which we mediate between clients and candidates and ensure we consistently deliver results. More

    • 88 Shares129 Views

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      Network and system Administrator | SETELIA

      by

      Employment:

      Full Time

      Mission: Install and configure computer and office equipment- Define the quality and security procedures for information systems,- Supervise the information network infrastructure and guarantee their operation and security,- Plan maintenance plans,- Participate in administrative tasks: supervise servers, manage user accounts, rights and quotas.Mission: Guarantee the maintenance of the computer park- Define the park maintenance policy,- Remotely diagnose a hardware or software computer malfunction,- Change or repair a defective element or assembly,- Ensure the management of the computer park (purchase of computer equipment and software, receipt of equipment, storage, allocation and monitoring),- Carry out the inventory and labeling of equipment.Mission: Provide user support- Provide technical support and assistance to users,- Handle incident openings and ensure follow-up.- Monitor technological developments and be a source of proposals to management.- Manage physical access control to the premises: badge allocation.

      Environnements Techniques: § Système d’exploitation WINDOWS SERVER 2012 R2/2016/2019 et WINDOWS 10§ Virtualisation HYPER-V§ ACTIVE DIRECTORY DOMAIN SERVICES§ ACTIVE DIRECTORY CERTIFICATE SERVICES§ EXCHANGE 2013/2019§ WSUS§ SCCM§ SQL§ LINUX (DEBIAN)§ MICROSOFT 365 – Cloud Hybrid§ DNS, DHCP§ IPSEC§ VPN§ VLAN, STP, NAT§ Supervision (OID, SNMP, WMI)

      SETELIA gives you access to its competences and the services of its expert teams in order to provide you with specialized solutions.

      We offer you a certification process, technological consulting, outsourcing and mobile technologies so as to support your successful development.

      Today, the development of mobile technologies is curbed by interoperability problems. Thus the expanding qualification of handsets and mobile networks as well as linked multimedia services is turning into a growing need expressed by the main telecommunications companies.

      Therefore, since you are a telecommunications company and mobile handsets require your entire attention, SETELIA, specialized in the third homologation of technological products, offers you solutions thanks to its expertise in mobile telephony.

      SETELIA’s top experts and proactive teams make costs reduction easier for you, using its control of qualification processes and “cross-fertilisation”. SETELIA respects time periods and guarantees you quality, thanks to its expertise, its tools, its processes, its know-how, its technology, its availability and the experience of its managers. More

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      External Auditor | Puthran Chartered Accountants

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      Employment:

      Full Time

      • Experience in audit of financial statements. • Examining and analysing accounting records. • Responsible for timely communication with clients and completion of audit engagements. • Preparation of audit work papers and audit documentation.

      • 2-5 years external audit experience. Skills required :• Proficient in Microsoft Office.• Expertise of International Accounting Standards, International Standards on Auditing and International Financial Reporting Standards.• Good presentation and communication skills

      Puthran Chartered Accountants established in 1987, is a progressive medium sized firm in UAE helping clients to accomplish their business and financial goals towards growth and profitability.

      The 25 years history, background & business policy of the firm has ensured every client a constant access to the Partner. This approach and philosophy is quite evident in continuous and increased growth rate of the firm with offices in Dubai and Sharjah.

      Puthran CAs provides full range of professional services, providing the clients with vital management information and decision support tools which are highly effective in quality improvement, cost reduction, increased profitability and overall performance.

      The firm’s proximity to large and fast developing market in India through established contacts and Associates adds special significance to its services in this region.

      The financial statements are prepared in conformity with International Financial Reporting Standards (IFRS) set by International Financial Reporting Committee (IFRS).

      Puthran CAs develops and maintains the highest standard of professional competence and provides client the quality service without losing the crucial element of committed personal involvement. The firm enjoys credibility and reputation for its high ethical standards of professional integrity and confidentiality.

      We conduct our audit in accordance with International Standard on Auditing issued by International Federation of Accountants (IFAC).

      We are in the approved list of auditors of Free Zone Authorities and all the banks including UAE Central Bank. More

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      Global Mobility Manager | Hays

      by

      Employment:

      Full Time

      My client is a business leader in their field. They have a new requirement for a Global Mobility Manager to be based in Dubai. This role is a key hire to the business and someone who is a an experienced in Global Mobility. Please note that I can only consider candidates coming from a financial services or professional service background.

      – At least 5 years of global mobility experience – Someone who understands the UAE labor law – Someone who can act as a strong partner to the business- Someone who has moved candidates in and out of the UAE – Experienced with immigration and local visa processes – Team management experience required

      Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide.

      Our Middle East office was founded in December 2005, headquartered in Dubai UAE. We deal with clients in the UAE, Qatar, Oman, Bahrain, Saudi Arabia, and other key areas in the region. Our consultants sector-specific knowledge and unique understanding of the local market allows us to offer an exceptional level of service across all divisions.

      We currently recruit for roles in the following sectors: Accounting & Finance, Architecture, Banking, Construction & Property, Engineering, Healthcare, Human Resources, Information Technology, Logistics, Legal, Office Support, Oil & Gas, Life Sciences, Supply Chain & Procurement, and Sales & Marketing.

      As part of our continuing expansion, we have opened a dedicated Abu Dhabi desk to further assist with our client needs across the region. More