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      Customer Care Supervisor – Insurance | A Leading TPA (Third Party Administrator) in Medical Insurance

      by

      Employment:

      Full Time

      Duties and Responsibilities:- Assess department needs and manage the development of Customer Care Policies and Procedures.- Produce operational reports and conduct frequent quality assurance audits of Customer Care staff.- Forecast volumes of calls and quality requirement.- Measure performance with key metrics such as call abandonment, calls waiting etc.- Ensure adherence to policies and established procedures of the department teams in relation to call quality services.- Prepare monthly/annual results and performance reports.- Verifies results by measuring skills in use of service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.- Evaluates call service approaches by rating effectiveness of Customer Care representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.- Maintains professional and technical knowledge by attending educational Contributes to team effort by accomplishing related results as needed.

      Salary:
      AED
      8,000 to 9,000
      per month inclusive of fixed allowances.
      Additional benefits: Annual ticket, medical and life insurance

      – University degree in any discipline of Medical/Para medical specialization from a reputable university.- Healthcare / hospital experience for 1-2 years.- Excellent oral and written communication skills.- Must be computer literate.- Excellent command of the English language, Arabic is a definite plus.- Should be a team player with an aptitude for customer service.- Highly decisive.- Must be service oriented.- Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information.- Ability to work under pressure.- 1-2 years work experience in the Customer Service functions is preferable but not mandatory.

      One of the leading “TPA” , Third Party Administrators in Medical Insurance ; a subsidiary of a fortune 20 Multi National Company , with extensive operation across GCC prospering over the last 18 years in facilitating our customers beyond their expectations in all services on par with global standards.

      We are committed in ensuring to provide high quality , superior, innovative and cost-effective business solutions in the areas of healthcare and insurance services and embrace the good will of being one among the best leading TPA’s in this region serving over 50 insurance companies , in administering their multiple policies as well as catering to self-funded schemes with both international and local policies amidst our stake holders.

      It is significant to share our accolades, that we serve more than 1.4 million members whilst administering over AED 4 billion worth of claims annually through a dedicated team of 700 + medical professionals in our talent pool from different parts of the world. We are partnered with a broad global network of over 4,000 health care providers in the region and always thrive to delight our customer through every service we provide remarkably.

      We believe in attracting dynamic , focused , self-motivated , professionals with industry expertise to join hands with us to move forward in a journey, which promises growth and career establishment as per each one’s skills and potential. More

    • 150 Shares159 Views

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      Junior Accountant | A Leading TPA (Third Party Administrator) in Medical Insurance

      by

      Employment:

      Full Time

      Duties and responsibilities:- Preparation of payment approvals- Preparation of journal vouchers- Preparation of bank reconciliations- Preparation of invoices- Liaison with clients- Purchasing – preparation of purchase order, inviting quotations & preparing analysis – Capex maintenance – Monthly payment run – Maintain petty cash- Other duties as may be assigned

      Salary:
      AED
      4,500 to 5,500
      per month inclusive of fixed allowances.
      Additional benefits: Annual ticket, medical and life insurance

      – Bachelor’s Degree in Finance or Accounting.- Minimum of 2 years’ experience gained within reputed companies.- Experience using advanced excel is a must.- Excellent oral and written communication skills.

      One of the leading “TPA” , Third Party Administrators in Medical Insurance ; a subsidiary of a fortune 20 Multi National Company , with extensive operation across GCC prospering over the last 18 years in facilitating our customers beyond their expectations in all services on par with global standards.

      We are committed in ensuring to provide high quality , superior, innovative and cost-effective business solutions in the areas of healthcare and insurance services and embrace the good will of being one among the best leading TPA’s in this region serving over 50 insurance companies , in administering their multiple policies as well as catering to self-funded schemes with both international and local policies amidst our stake holders.

      It is significant to share our accolades, that we serve more than 1.4 million members whilst administering over AED 4 billion worth of claims annually through a dedicated team of 700 + medical professionals in our talent pool from different parts of the world. We are partnered with a broad global network of over 4,000 health care providers in the region and always thrive to delight our customer through every service we provide remarkably.

      We believe in attracting dynamic , focused , self-motivated , professionals with industry expertise to join hands with us to move forward in a journey, which promises growth and career establishment as per each one’s skills and potential. More

    • 88 Shares109 Views

      in Job Posting

      Japanese speaking Administrator | Swisslinx Middle East

      by

      Employment:

      Full Time

      KEY RESPONSIBILITIESBusiness Planning • As part of strategy plan to share key findings and important development on Qatar including industry, key strategies including direction of government and market environment etc., produce the periodical reports (Q-report), undertake the following: o Find the major topics in industry and market in Qataro Conduct research, interviewing key business people residing in Qatar including Japanese clients and relevant authorities etc.o Draft, edit and finalise reports which are distributed to Senior Management in the Head Office and key stakeholders in Japan other office.• Under the environment where political swift change tends to occur in the Middle East, monitor any political and market movements and produce daily reports with Japanese translation, focusing on Qatar, undertaking the following:o Update relevant information and share with internal stakeholders.o Consolidate key points and update stakeholders on weekly or monthly movements for easier in an official Japanese report.• Responsible Officer of Qatar Financial Centre. Manage the Regulatory requirements by accessing important developments and close communication with the local authority, Qatar Financial Centre. QFCRA will be in charge by Compliance in Dubai under Hub & Spokes model.o Understand the requirement of the authority.o Take responsibility in ensuring that all reports, related to Corporate Registration Office is to be submitted on time (ex. Submission of Change of Directors etc.) in correct manner. o Ensure that all the regulators notification are correctly reached and understood.• Create and update business presentation materials for various purposes including but not limited to:

      Previous experience in planning work• Financial background and competency• Financial accounting experience/qualifications desirableSKILLS AND EXPERIENCE• Excellent research and official report writing skills • Excellent organisational skills, with an ability to prioritise heavy workloads to key deadlines• Excellent IT and numeracy skills• Japanese and English language skills, both written and verbal• Excellent relationship building, coordination and problem-solving skills

      Swisslinx Middle East is a leading executive search firm in the region. We specialise in recruitment solutions, talent acquisition and career advice across a wide range of markets within the financial services sector.

      We are located in the heart of the Dubai International Financial Centre (DIFC) which gives us unrivalled access to onshore Middle Eastern clients and candidates. We also partner with clients in London, Zurich, Geneva, Zug, Frankfurt and Paris and have been instrumental in establishing onshore Middle Eastern and Emerging Market teams.

      We believe in building long-term relationships with our clients helping them develop successful, sustainable businesses. Transparency, trust and discretion drive the way in which we mediate between clients and candidates and ensure we consistently deliver results. More

    • 88 Shares129 Views

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      Network and system Administrator | SETELIA

      by

      Employment:

      Full Time

      Mission: Install and configure computer and office equipment- Define the quality and security procedures for information systems,- Supervise the information network infrastructure and guarantee their operation and security,- Plan maintenance plans,- Participate in administrative tasks: supervise servers, manage user accounts, rights and quotas.Mission: Guarantee the maintenance of the computer park- Define the park maintenance policy,- Remotely diagnose a hardware or software computer malfunction,- Change or repair a defective element or assembly,- Ensure the management of the computer park (purchase of computer equipment and software, receipt of equipment, storage, allocation and monitoring),- Carry out the inventory and labeling of equipment.Mission: Provide user support- Provide technical support and assistance to users,- Handle incident openings and ensure follow-up.- Monitor technological developments and be a source of proposals to management.- Manage physical access control to the premises: badge allocation.

      Environnements Techniques: § Système d’exploitation WINDOWS SERVER 2012 R2/2016/2019 et WINDOWS 10§ Virtualisation HYPER-V§ ACTIVE DIRECTORY DOMAIN SERVICES§ ACTIVE DIRECTORY CERTIFICATE SERVICES§ EXCHANGE 2013/2019§ WSUS§ SCCM§ SQL§ LINUX (DEBIAN)§ MICROSOFT 365 – Cloud Hybrid§ DNS, DHCP§ IPSEC§ VPN§ VLAN, STP, NAT§ Supervision (OID, SNMP, WMI)

      SETELIA gives you access to its competences and the services of its expert teams in order to provide you with specialized solutions.

      We offer you a certification process, technological consulting, outsourcing and mobile technologies so as to support your successful development.

      Today, the development of mobile technologies is curbed by interoperability problems. Thus the expanding qualification of handsets and mobile networks as well as linked multimedia services is turning into a growing need expressed by the main telecommunications companies.

      Therefore, since you are a telecommunications company and mobile handsets require your entire attention, SETELIA, specialized in the third homologation of technological products, offers you solutions thanks to its expertise in mobile telephony.

      SETELIA’s top experts and proactive teams make costs reduction easier for you, using its control of qualification processes and “cross-fertilisation”. SETELIA respects time periods and guarantees you quality, thanks to its expertise, its tools, its processes, its know-how, its technology, its availability and the experience of its managers. More

    • 75 Shares159 Views

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      External Auditor | Puthran Chartered Accountants

      by

      Employment:

      Full Time

      • Experience in audit of financial statements. • Examining and analysing accounting records. • Responsible for timely communication with clients and completion of audit engagements. • Preparation of audit work papers and audit documentation.

      • 2-5 years external audit experience. Skills required :• Proficient in Microsoft Office.• Expertise of International Accounting Standards, International Standards on Auditing and International Financial Reporting Standards.• Good presentation and communication skills

      Puthran Chartered Accountants established in 1987, is a progressive medium sized firm in UAE helping clients to accomplish their business and financial goals towards growth and profitability.

      The 25 years history, background & business policy of the firm has ensured every client a constant access to the Partner. This approach and philosophy is quite evident in continuous and increased growth rate of the firm with offices in Dubai and Sharjah.

      Puthran CAs provides full range of professional services, providing the clients with vital management information and decision support tools which are highly effective in quality improvement, cost reduction, increased profitability and overall performance.

      The firm’s proximity to large and fast developing market in India through established contacts and Associates adds special significance to its services in this region.

      The financial statements are prepared in conformity with International Financial Reporting Standards (IFRS) set by International Financial Reporting Committee (IFRS).

      Puthran CAs develops and maintains the highest standard of professional competence and provides client the quality service without losing the crucial element of committed personal involvement. The firm enjoys credibility and reputation for its high ethical standards of professional integrity and confidentiality.

      We conduct our audit in accordance with International Standard on Auditing issued by International Federation of Accountants (IFAC).

      We are in the approved list of auditors of Free Zone Authorities and all the banks including UAE Central Bank. More

    • 63 Shares129 Views

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      Global Mobility Manager | Hays

      by

      Employment:

      Full Time

      My client is a business leader in their field. They have a new requirement for a Global Mobility Manager to be based in Dubai. This role is a key hire to the business and someone who is a an experienced in Global Mobility. Please note that I can only consider candidates coming from a financial services or professional service background.

      – At least 5 years of global mobility experience – Someone who understands the UAE labor law – Someone who can act as a strong partner to the business- Someone who has moved candidates in and out of the UAE – Experienced with immigration and local visa processes – Team management experience required

      Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide.

      Our Middle East office was founded in December 2005, headquartered in Dubai UAE. We deal with clients in the UAE, Qatar, Oman, Bahrain, Saudi Arabia, and other key areas in the region. Our consultants sector-specific knowledge and unique understanding of the local market allows us to offer an exceptional level of service across all divisions.

      We currently recruit for roles in the following sectors: Accounting & Finance, Architecture, Banking, Construction & Property, Engineering, Healthcare, Human Resources, Information Technology, Logistics, Legal, Office Support, Oil & Gas, Life Sciences, Supply Chain & Procurement, and Sales & Marketing.

      As part of our continuing expansion, we have opened a dedicated Abu Dhabi desk to further assist with our client needs across the region. More

    • 163 Shares159 Views

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      Customer Care Officer | A Leading TPA (Third Party Administrator) in Medical Insurance

      by

      Employment:

      Full Time

      Duties and responsibilities:- Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where o- Provide high quality customer service by handling customer service requests as defined in the Call Center Operation Manual efficiently and accurately with relevant necessary documentation.- Provide first level support for all technical and functional queries related website and mobile application- Migrate customers to Alternative Distribution Channels including website and mobile application.- Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.- Continuously learn to keep up-to-date with changes and developments to services and procedures.- Handle light back office work related to follow-up and customer complaints.- Maintain confidentiality of the company’s customers and data.- Adheres to the assigned shift schedule and avoid any late attendance – Keep abreast with the latest changes to any of the company’s procedures and new policies.- Handle sudden rush of calls, stressful periods, and call volume pressure- The incumbent will need to solve customer problems, handle irate customers.- The incumbent will be dealing with customers from different languages, accents and cultures.

      Salary:
      AED
      4,500 to 6,000
      per month inclusive of fixed allowances.
      Additional benefits: Annual ticket, medical and life insurance

      – University degree in any discipline from a reputable university.- 1-2 years work experience in the Customer Service functions – Excellent oral and written communication skills.- Must be computer literate.- Excellent command of the English language, Arabic is a definite plus.- Should be a team player with an aptitude for customer service.- Highly decisive.- Must be service oriented.- Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information.- Ability to work under pressure.

      One of the leading “TPA” , Third Party Administrators in Medical Insurance ; a subsidiary of a fortune 20 Multi National Company , with extensive operation across GCC prospering over the last 18 years in facilitating our customers beyond their expectations in all services on par with global standards.

      We are committed in ensuring to provide high quality , superior, innovative and cost-effective business solutions in the areas of healthcare and insurance services and embrace the good will of being one among the best leading TPA’s in this region serving over 50 insurance companies , in administering their multiple policies as well as catering to self-funded schemes with both international and local policies amidst our stake holders.

      It is significant to share our accolades, that we serve more than 1.4 million members whilst administering over AED 4 billion worth of claims annually through a dedicated team of 700 + medical professionals in our talent pool from different parts of the world. We are partnered with a broad global network of over 4,000 health care providers in the region and always thrive to delight our customer through every service we provide remarkably.

      We believe in attracting dynamic , focused , self-motivated , professionals with industry expertise to join hands with us to move forward in a journey, which promises growth and career establishment as per each one’s skills and potential. More

    • 63 Shares129 Views

      in Job Posting

      Insurance Sales Executive | GAPCorp

      by

      Employment:

      Full Time

      The key responsibilities of the role include:• To conduct phone calls with clients and respond to customer enquiries• To visit customers on a pre-planned schedule basis to widen connections network.• Conduct follow up visits to customers in order to present offers and pre-set prices in order to convince them and try to close • Prepare daily & weekly sales reports about sales activities and prospected clients and deliver to the Branch Manager and Sales Supervisor• Follow up offers and service updates through telecom and email and personal visits• Achieve set targets as per management guidance• To ensure attendance to in house training to develop technical and sales skills & knowledge• Any other jobs as assigned by the Sales Management Team, admin task include all portals transaction (data entry) for the team • Learn & develop underwriting skills of motor & medical insurance• Should represent the broker within UAE in any sales outlet• Assist operation team on motor & medical proposals underwriting & business development

      Skills:Key experience required for the role includes:• Bachelor’s degree in Business Administration or business-related field• Strong sales presentation skills• At least 2 years sales working experience in the Insurance industry• with Valid UAE driving license

      GAPCORP is a group of companies with global presence.

      We are a distinguished ‘Third Party Administrator’ for the automotive industry, specializing in the administration of extended warranty, motor insurance and value added products, such as roadside assistance, track and trace as well as automotive accessories. We also offer the administration of extended warranty to Brown and White goods and electric products such as mobile phones, and TVs.

      GAPCORP specializes in the services of Finance & Insurance platform for automotive dealers and access to reinsurance and insurance broking in multiple markets through our affiliates and subsidiary companies.

      To ensure our global success, we have enhanced our products & services by deploying our very own direct marketing through our specialized call center and insurance broker services.

      GAPCORP group has operating subsidiaries in the Middle East and North Africa, South East Asia, Europe and the Americas.

      Our geographical spread gives us the advantage and exposure to diverse markets and newly emerging opportunities. More