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    Principal AppsDBA Support Engineer | Oracle

    Employment:

    Full Time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

    Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

    Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

    Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

    More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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    Senior Applied Scientist – NLP | G42 Healthcare

    Employment:

    Full Time

    About G42 Based in Abu Dhabi, UAE, G42 is on an ambitious mission to empower care outcomes, clinical operations, and clinical R&D through meaningful use of data and AI. We are leading the world’s largest population genome program (www.pgp.ae/) with a goal of 1M whole genome sequences. Through our subsidiary health information exchange company called Malaffi, we are also enabling clinicians with access to patient records from healthcare providers across the emirate of Abu Dhabi. Our efforts in healthcare are powered by our own secure Abu-Dhabi based cloud, which includes Artemis supercomputer (ranked in top-40 supercomputers across the world), and our fundamental AI research arm called Inception Institute of AI. We employ more than 100 PhDs with expertise in AI and different domains, including healthcare. At G42 healthcare our decision-making is guided by seasoned professionals who have been physicians as well as hospital administrators. Job Description We are looking for a Senior Applied Scientist – NLP with extensive experience or strong interest in healthcare. You will collaborate with SMEs in data science and medicine. This is an individual contributor position. What you will do: Research and understand ways in which NLP is bringing value to healthcare stakeholders from providers, payers, patients, pharma, regulators, and others. Be the subject matter expert in Natural Language Processing within Healthcare ML. Technically lead the projects in NLP and health data science. Develop deploy-ready ML models. Understand client requirements. Keep up with the literature in NLP and Health ML. Review the literature to support development of new business cases in healthcare ML. Present proposals, plans, and technical material to wide variety of audience from clinicians to board members.

    Qualifications and Experience: PhD or MS in NLP, Computational Linguistics, Information Retrieval, Computer Science, Machine Learning, AI, or a related area with strong grasp of ML methods for structured and unstructured data. 2+ years of post-PhD or 4+ years of post-MS work experience. Depth in at least one of the following NLP domains: Text Classification, Information Extraction, Syntactic / Semantic Parsing, Language Modeling, Text Summarization, Question Answering, Machine Translation, Language Generation. Awareness of the modern ML literature including Transformers and graph ML. Fluency in the usual: python, pytorch, tensorflow, sklearn, pandas, etc. Fluent in at least one NLP library: nltk, spacy, textblob, sparknlp, allennLP, corenlp, huggingface, genism, or similar. Working comfort with software development tools such as git, docker, bash scripting, etc Comfortable with text processing (strings, regular expressions, web scraping). Ability to implement and evaluate NLP models from literature, train and adapt off-the-shelf models to a new domain / language. A strong enthusiasm for learning new things is essential for success in these roles. Further, we believe teams win and fail together– essential that you are willing to learn from/teach others. An interest in healthcare. Good to have: Understanding of healthcare IT infrastructure and tools including DICOM, HL7, FHIR, etc. Experience working with domain ontologies such as SNOMED-CT, ICD9 &10, RxNorm, MeSH, etc. Experience with clinical NLP / bioNLP tools, datasets, software (e.g. biobert, scispacy, jsl) Familiarity with Spark, SQL Familiarity with Multimodal Models: text/images, text/speech, etcBenefits Highly competitive tax-free salary. Excellent perks – great health insurance for family, annual flight allowance for family, education allowance for children, 25 business-days annual vacation, company-sponsored visa for family, relocation allowance, gratuity, paid parental leave +more. What is Abu Dhabi like? Capital of UAE and located close to Dubai, Abu Dhabi is a family-friendly city that offers the right balance between megacity-convenience in a small-town liberal setting with access to two major international airports (Abu Dhabi and Dubai) offering non-stop flights to all parts of the world. Abu Dhabi is home to several world-class universities, schools, hospitals, and recreation centers including New York University (NYU), Cleveland Clinic, Berklee College of Music, The Louvre Museum, Ferrari World, Warner Brothers Theme Park, Yas Waterworld, and many others. With several pristine fine-sand beaches, Michelin-rated multi-ethnic restaurants, amazing parks, water-front activity areas, mangrove national park, a bird sanctuary within the city, and mountains/desert a short distance away, Abu Dhabi offers superb opportunities for work and play.

    G42 Healthcare is committed to developing a world-class, sustainable healthcare sector in the UAE and wider region. At the forefront in the battle against the pandemic, G42 Healthcare partnered with Abu Dhabi authorities to develop a massive throughput laboratory in 14 days and spearheaded the world’s first Phase 3 clinical trial of COVID-19 inactivated vaccine. Beyond Covid-19, G42 Healthcare is also developing a program of activities to support the health of future generations – ranging from population genomics, imaging and diagnostics to digitization programs, manufacturing and cutting-edge research. More

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    Vendor Registration Specialist | Michael Page

    Employment:

    Full Time

    Our client is a leading management consultancy with locations spanning worldwide. They are currently seeking to expand their workforce and looking to hire an experienced Vendor Registration Specialist to join their facility in Riyadh.Client DetailsThe organisation is an industry titan; with nearly a century of experience in more than 20 countries. They are seeking a Vendor registration Specialist to join their team.DescriptionThe Vendor Registration Specialist will be responsible for:* Processing new client registration requests in a timely manner* Obtaining registration information and updating documents on the organisation’s database* Consistently checking emails for new client registration opportunities* Delivering notifications periodically to the proposal team on new client registrations or updates to current client statuses* Providing support to the team with RFP tasks and assisting them with uploading required documents* Keeping track of any new information on the client’s portal (e.g. deadlines, RFPs, etc.)* Formulating and sending out contracts and agreements to clientsJob OfferThe successful candidate will receive a competitive monthly salary. This is an exciting opportunity for a Vendor Registration Specialist to further progress their career with a global management consultancy.

    * 2-3 years of experience within a similar role* Previous experience working with a management consultancy is advantageous* Fluent in Arabic* Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook)* Solid organisational skills* Excellent interpersonal skills

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

    Finance & Accounting
    Banking & Financial Services
    Procurement
    Property & Construction
    Engineering & Supply Chain
    Oil & Gas Technical and Engineering
    Human Resources
    Sales
    Marketing
    Technology
    Secretarial
    Executive Search
    Legal

    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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    Corporate Administrator – Trust Funds | Kershaw Leonard

    Employment:

    Full Time

    The role is to primarily work with fee earners to define and implement service requirements. In addition to have overall responsibility for and relationship management of the day-to-day administration of a complex portfolio of clients which includes different types of companies (Offshore, Freezone and Mainland companies)MAIN DUTIES• Managing all requests of a designated portfolio including the following and statutory obligations that arise for each client (“FEP” Foreign Entity Processing) • Company key parties’ amendment (Share Transfer, Change of Director, change of Secretary, change of Ultimate Beneficial Owner) • Economic Substance filings• UBO Filing • Responsible Manager Filing • Update details of the key parties in regulatory and TDUB company file • Company details amendment such as Change of Share Capital, number of shares, Increase or Decrease of shares and change of the company name • Liquidation • Certificates • Visa processing • Assist the client to look for an Office space- if need be • Mail Forwarding • Attestation and legalizations • Issuance of registry, certificate• Bank account openings; and • Any other required annual statutory filing • Raising of invoices and collection of payment• Liaising with the client to provide details/ clarification on the service requested by the client • Liaise with the client to ensure that the file of the designated existing portfolio is up to date and in line with regulatory requirements • Liaise with the regulatory / registrar to process the service requested by the client including lodging of request in the portal • Coordinate with Administrator Assistant/PRO to process any service request that are to be process with the regulatory offices • Liaise with Business Development for documents that are to be submitted to the regulatory | Registrar (Company registration)

    • Minimum of 3 years in a similar role• Detailed understanding of managing such a client portfolio• A company secretary qualification would be highly regarded• Detailed understanding of how to set up and maintain a corporate entity in a variety of jurisdictions

    KERSHAW LEONARD “WE CHANGE PEOPLES LIVES”

    Who we are:

    Founded in September 1999 The Kershaw Leonard Group was based upon professional recruitment practices laid down by the UK Institute of Employment Consultants whose values are still at the core of our success today.

    Inherently we believe that recruitment is a people business not a CV processing business and as such we take time and care to make sure we understand the needs of both our Clients and our Candidates.

    Such attention to the care side of our business together with the sheer length of time we have been established has given us a unique position. We regularly attract top class candidates who only want to work with Kershaw Leonard as they trust our confidentiality and professionalism. Similarly, more than 75% of the clients we work with come back for more when they have a new position to fill.

    What we do:

    Kershaw Leonard Group places exceptional talent on a Global scale. Our winning strategy is to partner very closely with a small number of clients so we can really understand their objectives, needs and aspirations in a way that allows us to intuitively know the kind of cultural fit they are looking for when the time comes for them to recruit new talent. Then once that talent is on board and part of the client’s team, to assist wherever is needed to improve performance and leadership skills

    Why Us:

    The Kershaw Leonard Group is more than just a recruitment agency. In addition to KL Recruitment, KL Consulting offers a vast spectrum of skills from our experienced behavioural psychologist and consultants with almost two decades of HR Director level experience in the region. More

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    Marketing Industry Support – Senior Associate | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesSpecialismIFS – Clients & MarketsManagement LevelSenior AssociateJob Description & SummaryCoordinate and implement marketing activities under the guidance of the Marketing Team Lead and/or Marketing Industry Manager. Coordinate the preparation of marketing materials such as brochures, audio/ visual materials. Update databases with market data. Liaise with the media, advertising agencies, and vendors. Coordinate involvement in conferences, exhibitions and marketing seminars.Main Responsibilities:FinancialAdhere to the Marketing budgetCustomer• Support in the implementation of marketing plans for global and regional initiatives• Analyse key performance indicators on marketing campaigns to ensure return on investment measurements• Share coverage with relevant authors on a regular basis• Abide and follow the brand of PwC Middle East / Strategy& ME in the region and ensure that the work is aligned on the overall corporate brand identity• Works effectively with other parts of the marketing, communications and business development function.• Work with Events Lead on coordinating marketing events to support industry leaders• Support colleagues with all marketing communications requestsInternal Process• Assist in the implementation of the regional marketing plans • Support with all branding needs and requirements internally and externally• Track media coverage regularly and compile monthly coverage report• Prepare required briefs and share with seniors and other team members• Support team in handling logistics of events managed and supported by the firm (hotel bookings, catering, photography, branding, sending viewpoints, etc.)• Follow up and update project plans• Handle invites and logistics of media trainings and photoshoots • Follow up on deadlines and deliverables with key parties such as marketing material vendors, printers, translators, etc.• Keep inventory of branded material and highlight need for replenishments Learning & Growth• Responsible for working with PwC Marketing Network to ensure consistency and alignment of PwC ME standards to global standards• Liaise with the corporate marketing and knowledge teams on global campaigns, knowledge sharing initiatives, and other corporate activities• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

    Education• Degree educatedLanguage• Fluency in spoken and written English, Arabic is an advantage Overall Experience• 4+ years of experience in the Marketing field Specific Experience • Prior experience in a marketing function • Experience in the Professional Services Industry in a top tier big 4 firm specifically in PR, Communications or Marketing is an advantage• Industry experience within the Middle East is preferredKnowledge and Skills• Familiarity with the Professional Services Industry, including latest market developments, best practices and trends• Knowledge of new and traditional marketing channels• Knowledge of service offering for all PwC LoS and industry sectors in the Middle East• Good multitasking skills• Good communication (verbal and written) skills• Able to convey points clearly and quickly in person or over phone conversations• Proactively seeks advice and approval from other team members• Knowledge of monitoring effectiveness of marketing campaigns• Knowledge of corporate reputation and business ethics• Knowledge in online media, social media Marketing, and developing user friendly digital platforms• Marketing research skills and conducting competitive intelligence analysis • Good project management skills and sense of teamwork

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Project Management Senior Associate | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceAssuranceSpecialismAssuranceManagement LevelSenior AssociateJob Description & SummaryA business graduate with at least 2 years of course administration experience in the professional training services (combination of internships / part-time / full-time jobs is acceptable) – High level of technical proficiency and computer literacy particularly with Excel, Word, MS Project and Powerpoint – Familiarity with Administrate or other CRM platforms will be a plus – Excellent spoken and written English skills – Arabic speaker will be a plus – Excellent business writing skills – Well-developed administrative skills in order to set up and maintain systems so as to provide efficient service – Professional yet approachable manner – Meticulous and accurate approach with high attention to detail – Ability to work effectively under pressure – Ability to work well in a team as well as independently – Flexibility in working hours (evenings, weekends as and when required)- Provides support to the Project Manager in managing projects – Liaises with the operations team for lecturers’ availability and materials requirements – Maintains internal documentation on project management – Formats and edits learning materials – Ensures technical and content accuracy of documentation – Coordinates publication and distribution of learning materials – Assists in preparation, distribution and summary of attendance reports, feedback forms, certificates – Maintains accurate records on ADM and LMS – Responsible for arranging logistics for the project teams and SMEs for the delivery of the courses/programme (flights, hotels, transportation)

    – Provides general admin support – Conducts research and adds to the existing library of resources/e-books – Assist SME in the programme content development by researching relevant content within the PwC resources (white papers/publications) – Course administration activities including: • Initiating opening of job codes • Summarizing course evaluation/feedback • Preparing progress reports related to all client projects. • Preparing Course Billing Instruction (CBI) • Registration in client portal • Uploading of invoices in client portal • Arranging logistics for the trainer – booking flights and hotel• Adding courses in the ADM and updating the attendance in the ADM • Formatting client deliverable such as course materials (trainer slide, participant workbook, post course reports) • Visa processing of SME and relevant resources • Summarize course/programme evaluation report and prepare post course reports

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Manager – International Tax and Transaction Services | Ernst & Young

    Employment:

    Full Time

    Our globally coordinated tax professionals offer connected services across all tax disciplines to help our clients thrive in an era of rapid change. We combine our exceptional knowledge and experience with the people and technology platforms that make us an ideal partner for all their tax-related needs. In Tax, we equip clients to make better business decisions by bringing insights to the forefront. We help companies understand the tax policies and tax laws of governments around the world to plan and comply accordingly. Our teams leverage transformative technologies to deliver strategy and execution, from tax and regulatory obligations to operations and workforce management, to reduce risk and drive sustainable value. Tax has six sub-service lines which cover a wide range of issues: Business Tax Services, Global Compliance and Reporting, Global Law, Indirect Tax, International Tax and Transaction Services and People Advisory Services. The opportunity This is an excellent opportunity for an experienced Tax professional to join a growing team in an emerging market. As an International Tax Manager, your primary focus will be advising global companies on the various regional and international tax implications of their operations. With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. Our Tax service line in MENA is experiencing a period of significant growth so now is an excellent time to join. Sound interesting? Your key responsibilities – You will be managing and participating in the successful delivery of international tax engagements and assisting senior managers or above with identifying and pursuing new business opportunities and building client networks and relationships. – You will contribute to building and maintaining key client relationships by delivering exceptional client service and collaborate with a team of International Tax professionals across the MENA region and globally to combine diverse cross-border experience with local tax knowledge across a broad spectrum of industries. – You will work as part of a multi-jurisdictional / disciplinary team within tax and across other service lines (including working with colleagues from Transfer Pricing, Transaction Tax, Indirect Tax, People Advisory Services etc.) in terms of pursuing, managing and delivering engagements and assist in managing engagement economics by organizing staffing, tracking fees and communicating issues to project leaders. – You will build strong internal relationships within international tax team and across other service lines and counsel and develop more junior staff through delegation and on the job training

    Skills and attributes for success – If you are a client driven and strategically and commercially aware, excellent communicator in a range of situations both written and oral, enthusiastic with flexible attitude to work and a strong motivator, you will be perfect for the role. To qualify for the role you must have – Bachelor’s Degree in Tax, Economics, Accounting or Finance and an approved professional qualification or equivalent (e.g. ADIT / ATT / ACCA / CPA / ACA / CA / LLB or MBA, or MA, MSc or PhD in the fields listed above) – 5 – 7 years of relevant Tax experience, in either business or industry – Broad exposure to international taxation with focus on inbound and outbound investments – Strong managerial, organisational, project management, analytical and verbal/written communication skills – Proven track record with a leading professional services firm – Experience of Managing a team and/or mentoring and developing more junior team members Ideally, you’ll also have – Proficiency in Arabic language What we look for You’ll proactively maintain your technical knowledge by keeping abreast of global developments in international tax landscape so that you can better advise our clients. In return we’ll provide investment in the right sort of training and offer you the opportunities on projects and assignments that will develop and challenge you so that you’re in the best place to develop your tax career. The types of project you’ll contribute towards may include: – Expansion into new markets – Group structure reorganization and / or rationalisation – Review of operating model including permanent establishment risk, withholding taxes, transfer pricing etc. – Review of holding structure, capital structure and financing arrangements – Review of IP structure – BEPS risk assessments Whatever the projects and assignments you work on you can be confident that you’re contributing towards helping our clients to develop and execute their international tax strategy ensuring technical excellence and providing the highest levels of client service. What we look for – Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. – An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Ops Quality Lead – Senior Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesSpecialismIFS – Information Technology (IT)Management LevelSenior ManagerJob Description & SummaryOperations Quality is a relatively new function which is responsible for the definition, measurement and monitoring of quality standards across the tech operation and our internal business-facing IT services. It also has responsibility for delivery and data quality processes; Change, Release and Configuration Management, ensuring that they are fit for purpose, flexible and driving the maximum benefit for our teams and the firm.The Ops Quality Manager will oversee the function, set the direction and roadmap, ensuring all plans are in alignment with the overarching Technology Services strategy. They will drive a cycle of continuous improvement through effective governance and reporting, and where quality is compromised, seek the most effective ways to redress.The Ops Quality Manager will have ownership of the following;- Definition of the Ops Quality Strategy & Roadmap- Ops Quality Operating Model and Life Cycle- Agreeing & setting of Quality standards, metrics and KPIs- Quality reporting; design, evolution, accuracy, presentation, communication- Ensuring that Governance structures are appropriate and tailored to ME working practices- ITIL V3 Foundation or Higher- University Degree educated or equivalent- Relevant Project, Release or Change Qualification- Fluency in spoken and written English- 10+ years of relevant experience in a similar role.- Holding Tech Leads & Process Owners to account for the delivery of Quality products and services, and the reduction of risk wherever possible- Ensuring Stakeholders are bought-in to the processes, strategy and plans- Ensuring compliance with Global process & policy- IT Change & Release Management; ensuring the seamless implementation of changes and system releases through strong release planning, change coordination, system and user acceptance testing, and deployment best practice- IT Configuration Management- Quality oversight across the following processes;- Incident Management- Problem Management- APM- Risk Management- Audit and Compliance findings for Technology Services- DR and BCP processes for Technology Services

    Knowledge, skills, and abilities- Demonstrates a comprehensive knowledge of Change & Release Management, with practical experience of developing, documenting and implementing processes and procedures- Experience working with a variety of governance frameworks and enhancing these to fit to organisational culture with emphasis on proven ability to mentor/coach individuals as part of overall organisational development process- Technical background in Information Technology management is desirable, with strong process knowledge of systems development lifecycles, programme and project management- IT development processes and delivery lifecycles, including all aspects of technical and business testing- Proven experience managing stakeholders and leading small to medium sized teams to deliver to common goals- Practical experience of ServiceNow ITSM modules, reporting and dashboards

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More