Job Posting

Employment:

Full Time

Job Summary Cloud Adoption is a newly formed organization within EMEA TCE, having the mission to increase customer consumption growth by driving fast activation , nurturing an optimal ramp up and removing technical barriers . Aligned to a territory and working together with Sales and ACEs, the Cloud Adoption Manager will primary focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth. Role and Responsibilities The Cloud Adoption Director will lead a team of Cloud Adoption reps and Managers. The Cloud Adoption Director should show leadership skills including: – Developing long-lasting client relationships, you will act as a trusted advisor who our clients can depend on. – Developing and coaching the people around you to excel in their role, achieving great things for the career, our business, and our clients. – She/he will have the opportunity to shape our team, playing an active role in recruiting, people development, and programs we run to engage and develop our people. – Collaborating with colleagues to create thought leadership and to improve the way we deliver in the market. – The Cloud Adoption team will liaise, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts the team is managing. – The ultimate goal is to maximize usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle. Typical activities of the Cloud Adoption rep/manager:- Conduct 24h customer activation – Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth – Provide best practice guidance on the Landing Zone in alignment with our WLA activities – Equip the customer with the relevant knowledge for early usage – Manage the customer’s Adoption Plan – Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization – Monitor and predict consumption fluctuations , define and execute corrective actions – Pro-actively monitor burn rates and provide consumption forecast – Assess churn risk (customer or service) and formulate mitigation plan – Detect and flag potential new workloads (to ACEs) or new implementation opportunities (to LIFT) – Activate Go Live Assurance to guarantee success in this Critical Milestone for the customer – Provide “Longer Term” customer assistance on environment already in Production through Operations Monitoring and Optimization Advisory – Energize Customers interest by sharing information and facilitate connection with relevant Oracle activities – Share and/or recommend customer/ industry specific best practices & content Remove barriers – Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers – Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, PM, Sales…) to formulate a resolution plan – Resolve billing issues – Act as a customer advocate for product features and requirements

Skills and Profile – To fulfill the role of a CAM we are looking for individuals matching the following profile:- Relevant experience in TCE roles with a track record of successful customer engagements. – Passionate about Technology with Breadth and Depth knowledge – Certified on OCI (or equivalent certifications from competition) – minimum OCI Foundations Associate level – Solid understanding of the competitive landscape – hands-on experience with AWS, GCP or Azure is a plus – IT Market Literacy – able to advise on technology best practices by understanding the Cloud market trends and their impact on various industries – High Energy and social skills Focus on Customer Centricity- Always looking to anticipate customer needs and offer the most relevant advice, education or best practice. Enjoys customer success Communication – Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles – Project Management – It is knowledgeable of the most common PM methodologies and tools (ie. Prince2) – Result-oriented to improve problem resolution & escalation management – Possesses strong listening and coordination skills to comprehend customer’s issues, and work to resolve them. If necessary, engage other teams to ensure successful and speedy resolution – Analytical thinker with keen problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking – Ability to identify and manage escalations Customer Lifecycle awareness – Able to understand the customers’ existing IT landscape, business requirements and their definition of success. – Position Oracle as a business partner by delivering value to functional through executive levels Commercial business understanding – Partners with Sales, ACE, DS, WLA and LIFT teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracy Collaboration skills – Team player with great networking abilities – Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures and LoBs. – Strong understanding of the entire TCE ecosystem (and beyond) and how each team contributes to the customer success – Agent of Change , driving creative and new customer engagements to convert our customers on the best cloud advocates

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

Employment:

Full Time

Line of ServiceAssuranceSpecialismAssuranceManagement LevelAssociateJob Description & SummaryACE Core – AssociatePwC Global OverviewWith offices in 155 countries and more than 284,000 people, we are among the leading professional services networks in the world. We help organisations and individuals create the value they are looking for, by delivering quality in Assurance, Tax and Advisory services. PwC Middle East OverviewEstablished in the region for 40 years, PwC has more than 6,100 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 276,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.Assurance Center of Excellence (ACE) OverviewDue to the rapid growth of our regional Assurance Centre of Excellence (ACE) in ME Region, we currently have opportunities for ambitious and motivated graduates who are able to communicate comfortably in English and Arabic as part of virtual teams. Specialists support the mainstream core Assurance (Audit) departments and work on a huge range of clients across the region. In this regional business unit that operates in Multiple locations in the ME region, we perform specific audit and administrative activities. Our digital services are developed with a process-driven approach with corresponding training and technology. Financial statements are a core deliverable within this process, they have to be drafted, checked and reviewed against a reporting framework checklist and finally translated. Your knowledge in accounting and reporting standards will grow through this experience. New services are constantly developed in this growing area of the Assurance practice.What you’ll create and do:As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:  – You will be required to possess strong project and time management skills to execute the process work flow from the beginning to its final review stage, thereby working with people of different levels of experience in the business area. – Develop yourself personally, taking a keen interest in the services and learning the skills needed to execute them to a high level of quality in an efficient way. – The role also requires that the candidate is able to collaborate with colleagues across different countries in the region on the standardised services to ensure they are being conducted in accordance with the user guide.  – Based on request requirements the candidates will provide the service against agreed deadlines and monitor the time spent which is recorded on a timesheet system daily. – Working with colleagues in all Middle Eastern offices on client work and internal initiatives and,  – Keeping up to date with current trends from the region and from across the world in PwC’s service delivery centres. – As an associate in the ACE team, the role includes wider practice communication responsibilities which relate to the execution of the individual work request. – The role sits within a rapidly growing part of PwC’s Assurance Centre of Excellence. You will be an integral part of the team responsible for the delivery of our services to the Middle Eastern Assurance practice. – You will have access to all of the latest training and development tools and the support of the wider PwC network.

What you’ll bring to this role:- The candidate will be achievement oriented with the ability to be flexible and adaptive on a daily basis. They will be able to work independently and as part of a team with a fast pace and a high energy that will translate into a high quality output. – Bachelor’s degree or equivalent in relevant subject areas such as Accounting, Business Administration, Finance, Management or IMS. – Growing into this position or the wider Assurance practice requires applying for mandatory qualifications such as CPA and ACCA. – Ability to learn in a culture where one takes responsibility for their personal growth and development. – Able to work under pressure and meet multiple deadlines a day while maintaining a positive attitude and exemplary customer service. – Strong interest and passion for attention to detail in a multicultural working environment. – Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines. – Proven IT skills in the following programmes MS Office: word, excel and powerpoint. – An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work. – Bilingual proficiency in Arabic and English. – Excellent communication (oral and written) and interpersonal skills that allow you to thrive in a team environment. – The ability and willingness to travel within the Middle East where the project dictates might be required.

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More