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      IT Helpdesk Engineer | ADIV Human Resources Consultancy

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      Employment:

      Full Time

      IT Helpdesk Engineer for Abu Dhabi Government Entity (Outsourced role)Our ClientOur client is a government entity in Abu Dhabi in the domain of financial services.The RoleTo ensure support to customers and assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. • Problem resolution may involve the use of diagnostics and help from service owners.• Role type: Outsourced• Division: Technology and Digital• Section: Infrastructure and Technical Support• Reports to: Manager Infrastructure and Technical SupportKey Job Responsibilities• Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email• Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required• Proactively monitor the Service Desk inboxes• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of • progress, driving issues through to resolution, offering mitigations where applicable• Maintenance of user accounts on various systems• Maintenance of the Firm’s hardware, i.e. mobile devices, laptops, PCs, monitors etc.• Process management such as new joiners, leavers, mobile distribution, laptop loans etc.• Assist with Conference / Meeting Room assistance• Building and installing PCs and mobile devices• Assistance with Project work and implementation• Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.• Alert management and service owners to emerging trends in incidents.• Assist in software releases and rollouts according to Change Management best practices.• Escalate incidents with accurate documentation to service owners, when required.• Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.• Use remote tools and diagnostic utilities to aid in troubleshooting.• Test fixes to ensure problem has been adequately resolved.• Assist in providing assistance to colleagues, when request volumes are high.• Perform post-resolution follow ups with colleagues, as required.• Reinforce SLAs to manage customer expectations• Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work• Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA• Support and maintain mobile devices, alongside the associated applications• Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department

      • Bachelors degree in Information Technology, Computer Sciences or relevant discipline. • Must have 6 years of experience in the relevant field in a face paced working environment. • Must be a native Arabic speaker and have professional fluency in English.

      ADIV Human Resources Consultancy L.L.C.” is an Abu Dhabi based on-shore company and we operate with high standards and provide value-added services. We understand the volatility of the market and the change in the needs of its clients. Keeping this in mind, we hire only the best of Consultants whose exposure to the market and the region is of the highest standards. “ADIV Human Resources Consultancy L.L.C.” will make the talented people fit into the right place so that they can enhance their skills. We uphold this responsibility to fulfill our commitment as ‘Let’s make the solutions possible for all diversity of people’ More

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      Vice President – Technology | Charterhouse

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      Employment:

      Full Time

      Charterhouse is working with a renowned Global Retail group who is looking to hire a VP – Technology to join their team. As a VP-Technology you will report to the CDO and provide the technological vision to achieve the organization’s strategic priorities.Your main responsibilities will be to develop technology strategies that enable continued transformation in the areas of digital/e-commerce, supply chain etc., and leading the development of overall enterprise architecture including supply-chain, ERP etc., and modernization roadmap. You will lead the architecture community to ensure architectural principles are appropriately applied.

      The ideal candidate should have a bachelor’s Degree in Management Information Systems, Computer Science or a related field and a minimum of 13 years of relevant experience and must have a strong background of architecture. Experience in retail innovation/technology, ERP is preferred. You must have strong leadership skills with team-oriented and collaborative approach to work and able to work well with key internal and external leaders is required.

      The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

      Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More

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      Head of Events- Finance Sector (with global travel) | Irwin & Dow

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      Employment:

      Full Time

      This role will extend your profile beyond the Middle East Region into a truly global Events Manger position. You will travel extensively to the USA, UK and Africa to develop a deep understanding of branding, PR and event vision strategies for client events, which will be attended by VIPs and high net worth disruptors within the business, finances and investment sector. You will be an exceptionally dynamic individual with a strong entrepreneurial spirit, able to navigate your way through complex event requirements and therefore you will be heavily client facing and knowledgeable within the financial and investments sector. Accustomed to managing corporate events in an ever evolving and adaptable business as the world develops advanced technologies and fintech capabilities, the successful Events Manager will have a great deal of business acumen and current knowledge of the global economy. You will constantly strive to seek out the latest industry and worldwide business innovations. Communicating directly with clients to discuss sophisticated and corporate international conferences, roadshows, teach-ins and round table events you will manage highly influential delegations globally to plan, oversee and execute. Additionally, the Events Manager will also research and retain knowledge of the target audience, investor profiles, fundraising capabilities and create agendas, all marketing materials and manage the complete public exposure of each event. Budget management and liaison with all vendors and suppliers to ensure excellent quality of goods and services at all times is also a key part of this unique role. On the day of the event, you will be on hand to ensure a seamless activity for all involved, so a very high attention to detail, leaving nothing to chance is expected. Post event a full evaluation analysis will also be performed to increase participation in the future and create a constant environment of continuous improvement.

      An exceptionally talented finance sector Events Manager, we require those who will be highly successful in this role. You will possess high levels of integrity, wisdom and sound judgement and be able to manage all stakeholder and senior clients with ease to influence the decision-making process and be viewed as the industry expert by all. With excellent communication skills (in particular Arabic and French languages are viewed as highly advantageous), you will be interacting with policymakers, innovators and academics on complex issues. Taking a hands-on approach and remaining a consummate professional at all times is required. With a global presence, this private investment organisation creates and navigates global growth, innovation and visibility to a highly impressive portfolio of clients. This is a career defining role for an exceptional individual and you should hold a relevant degree and extensive event production exposure.

      Irwin & Dow was established by two highly experienced recruitment professionals, Tracey Irwin and Jocelyn Dow. We provide a refreshing approach by working in close partnership with clients and candidates within the Business Support, Secretarial, HR & Finance sectors.

      Good staff are key to every business. We recognise and appreciate this, having over thirty years combined recruitment and executive search experience within the region.

      Our main aim is to provide a specialist service to clients preferring to work with a bespoke consultancy.

      Our values of discretion and diplomacy are paramount and our ultimate goal is to become a partner of choice for all our clients and candidates. More

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      Bank Sales Executive | A Leading Management Consultancy in UAE

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      Employment:

      Full Time

      • Accountable for new client acquisition.• Generate leads using various channels, professional networks and connecting with corporate clients.• Contact potential or existing customers to inform them about a product or service using scripts.• Handle and resolve customer queries, provide financial advisory and close deals.• Ensure customer profiling and categorize the customers.• Deal with corporate organizations, initiate tie-ups and promote financial products.• Maintain good relationships with clients through regular communication post sales.• Maintain healthy relations with potential customers for building networks and generating reference.• Achieve revenue and customer retention goals while increasing client profitability through relationship building, outstanding delivery, cross-selling, and referral development.

      • Must be target oriented and proficient in MS Office.• KYC check is a mandatory process of identifying and verifying the client’s identity which the candidate must be fully versed in.• Excellent communication and convincing skills.• Must have proven record of closing deals in banking sector.

      A leading management consultancy in UAE. More

    • 88 Shares169 Views

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      Data Engineer | Ignite Search & Selection

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      Employment:

      Full Time

      We are currently seeking a Data Engineer for a leading Ecommerce business in the Financial Services Industry. • Who can Take decisions on matters relating to the day to day production of the data load including the strategic planning of resources.• Ideal candidate have experience in Real time/Near Real time data ingestion.• Expert in SQL, Cloud based Data Lake, Python, • Extracting data from third party systems including API’s, social media platforms etc.

      • Excellent communication skills – verbal, written to include report writing and group presentations.• A collaborative team player – concerned with the team success as well as individual performance• Any bachelor.

      Ignite Search & Selection is a leading Recruitment Agency in the Middle East. Ignite’s team of specialist recruiters now works across a range of sectors including Legal, Digital/Technology, Retail/FMCG, Construction and Engineering.

      We pride ourselves on given both clients and candidates expert market knowledge in our chosen sectors. We value getting a detailed understanding of our clients and candidates expectations to find the perfect fit for all parties. More

    • 138 Shares139 Views

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      Senior Solution Engineer (SSE) – Oracle Data Management | Oracle

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      Employment:

      Full Time

      Preferred Qualifications: We are looking for a technical and architectural experienced Solution Engineer Consultant who can support our salesforce with continued growth in the area of Oracle Database and Oracle Data Management Solutions. The candidate will be working closely together with the local Licenses Sales Team in identifying, qualifying, designing and presenting Oracle Database and Oracle Data Management based solutions. Hence, the candidate must be comfortable presenting and engaging with developers and architects positioning the value of our proposed solutions. The candidate will also be responsible for proactively maintaining the technical/architectural relationship with key client stakeholders, ensuring that they experience and utilize the full value of the Oracle Database and Oracle Data Management solution components. RESPONSIBILITIES: – Develop reference architectures, and presentations to enable customers and 3rd parties to fully leverage Oracle Database and Oracle Data Management solutions. – SSE will partner closely with the Business Development and Sales teams, to enable large-scale customer use cases and drive the adoption of Oracle Database and Oracle Data Management solutions. – Participate in deep architectural Oracle Database and Oracle Data Management solutions. – Participate in deep architectural IaaS/PaaS discussions with customers, partners and discussions with customers, partners and Oracle field personnel to ensure solutions are designed for successful deployment both on the premise and on the cloud. – Capture and share best-practice knowledge amongst the field and internal teams. – Act as a technical liaison between customers, service engineering teams and support. – Evangelize Oracle related solutions at Oracle and 3rd party events. – Collaborate with Partners to identify leads and opportunities. – Collaborate with other EMEA teams to lead and coordinate initiatives amongst the different teams. – In collaboration with overseas teams, develop and deliver high quality, customized Oracle presentations and demonstrations to meet customer and partner needs for data science related requirements. – Present and articulate advanced product features, benefits and product future direction. – Manage Customer & Partner visits, workshops and presentations. – Work with Business Development on regional demand generation activities.

      REQUIRED SKILLS: – Experience in architecting/designing databases architecture. – Experience in Oracle Exadata machine is a strong plus. – Experience in Oracle database and database options. – Experience in Oracle data integration tools like Oracle Data Integrator and Golden Gate. – Experience in architecting/designing huge volume/distributed system is a strong plus. – Self-starter, with a keen interest in technology and highly motivated towards success. – Highly collaborative and communicative. – Experience working with Virtualization technologies including VMware. – Excellent verbal and written communication skills. – Very strong presentation skills. – Understanding of competitive landscape and IAM industry trends. – A passion for learning new technologies fast. – Able to demonstrate empathy with the prospect and partner.

      Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

      Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

      More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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      Digital Project Manager – Leisure, Travel and Tourism | Michael Page

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      Employment:

      Full Time

      The Digital Platform Technical Manager responsibilities include the coordination and completion of experience platform projects on time within budget and within scope. Set deadlines, assign responsibilities and monitor and summarize progress of project.Client DetailsLeisure, Travel and Tourism business.Description* Coordinate internal resources and third parties/vendors for the flawless execution of projects* Ensure that all projects are delivered on-time, within scope and within budget* Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility* Develop a detailed project plan to monitor and track progress* Manage changes to the project scope, project schedule and project costs using appropriate verification techniques* Measure project performance using appropriate tools and techniques* Oversee all aspects of the platform operationally. And manage the platform team* Report and escalate to management as needed* Manage the relationship with all stakeholders* Perform risk management to minimize project risks* Establish and maintain relationships with third parties/vendors* Meet budgetary objectives and make adjustments to project constraints based on financial analysis* Promotes consistency and high quality in solution delivery* Evangelizes the use of best in breed components for development processes such as continuous integration, unit testing, build and release etc.* Participates in architecture and design reviews of the digital platforms* Responsible for choosing the needed technology stack based on the functional, non-functional requirements and based on other factors like business requirements, environment and feasibility* Perform the gap analysis between business requirements and the technology features and design the configuration, customizations, extensions, interfaces required to meet the requirements* Responsible for identifying and designing dependencies with other platforms in the enterprise* Develops and promotes architectural best practices and standardsJob Offer* Permanent position as The Digital Platform Technical Manager.

      * Bachelor’s Degree in Computer Science or equivalent relevant degree* Certified in Project Management (SRUM/ PMP)* At least 6 years’ related experience* A minimum of 3 years’ experience in a lead test role working on Agile/Scrum development project* A minimum of 3 years’ experience in managing digital platforms and content management systems* At least two years’ experience in SiteCore and DevOps* Proven working experience in project management* Excellent client-facing and internal communication skills* Excellent written and verbal communication skills* Solid organizational skills including attention to detail and multitasking skill* A balance of strong analytical, problem solving and clear communication skills along with the ability to effectively communicate to both technical partners as well as executive level audience* A talent for multi-tasking, meeting deadlines, and delegating appropriately* Demonstrable understanding of technology driven change* Advance skills using Rally, Jira and HP Quality Center applications* Knowledge of project management tools and techniques

      Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

      The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

      Finance & Accounting
      Banking & Financial Services
      Procurement
      Property & Construction
      Engineering & Supply Chain
      Oil & Gas Technical and Engineering
      Human Resources
      Sales
      Marketing
      Technology
      Secretarial
      Executive Search
      Legal

      The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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      Full Stack Developer | A Leading IT Company In UAE

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      Employment:

      Full Time

      We are looking for a highly skilled full stack developer who is comfortable with both front and back-end programming. You will be responsible for developing and designing front-end web/app architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.You will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail. Your responsibilities will include:• Developing front-end website/app architecture.• Designing user interactions on web/app pages.• Developing back-end applications.• Creating servers and databases for functionality.• Ensuring cross-platform optimization for devices.• Ensuring responsiveness of applications.• Working alongside graphic designers for web design features.• Seeing through a project from conception to finished product.• Designing and developing APIs.• Meeting both technical and consumer needs.• Staying abreast of developments in web applications and programming languages.

      • Degree in computer science.• Strong organizational and project management skills.• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.• Proficiency with server-side languages such as Python, Ruby, Java, PHP, and .Net.• Familiarity with database technology such as MySQL, Oracle, and MongoDB.• Excellent verbal communication skills.• Good problem-solving skills.• Attention to detail.• Experience with all three: Kotlin, Swift, and React will put you at the top of the preference list.

      A leading IT Company in UAE. More