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    Operations Support Officer | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:Support day-today Call Center operations to meet targeted Service Level, assist in scheduling agents on different shifts. Capacity planning, staffing, publishing MIS reports on daily, and monthly basis. Support team leaders in floor management and follow-up systems related issues and remedy tickets with IT and other departments, provide management with regular & comprehensive MIS reports for all teams operating in the contact Centre. Handle contact centre related projects and manage system accesses for all contact centre staff.Principal Accountabilities:• Delivery of Call Center Service Level targets as per agreed formula instructed by senior management.• Assist in shifts’ scheduling, agents annual leave planner. • Support in preparing call center Shifts’ schedule on monthly basis and make sure that sufficient number of agents are scheduled on each line and queue to meet the expected calls’ volumes with minimum abandoned rate.• Maintain balance to have optimum employee engagement while achieving the business objectives.• Support team leaders in managing the floor and agents’ breaks, movements, attendance, breaks, not-ready and log-out times, no- shows, swaps and overall agents’ productivity.• Monitoring Call Center systems performance, applications & hardware. • Follow up remedy tickets and provide management with analytical reports and feedback.• Supports in allocating call center staff system access and review internal control and risk management reports. • Granting, changing, deleting staff access as and when required in coordination with Ops TL.• Ensure that all policies, procedures and security measurements are being followed to control risk and save bank interest and assets.• Execute dynamic skill changes to drive staff efficiency and manage service levels

    Requirements:Education and Experience:• Graduate or post-graduate, preferably in commercially oriented discipline.• At least 2-3 years of overall Banking experience with specialized experience in Contact Center Operations• Should be well-versed in Excel and Power-point Presentation

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Head of Credit, Emerging Corporates | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    This senior position within our Emerging Corporates business unit focuses on targeting larger corporate clients with turnover of up to AED 300 million.This role is to manage and maintain the Credit appraisal process for Emerging Corporates Business as well as provide supplementary support for credit appraisal for other business segments as delegated.Primary responsibilities are as follows: Credit Appraisals• Review credit proposals to ensure completeness of supporting information / documents and compliance with Bank’s requirements.• Occasionally visiting clients to understand client’s business model and requirements, and accordingly recommending financing solutions• Conduct proper due diligence as to identification of gaps, if any in terms of disclosures/ information in proposals• Ensure that Credit proposals are complete and accurate and the credit Analysis covers all significant factors (Strengths & Risks) for proper decision making• Approval of ad-hoc credit requests within an agreed credit risk delegation framework• Presenting credit proposals to senior sanctioners and credit committee Portfolio Management• Manage portfolio of c.800 mid-sized and emerging corporate entities with approximate book size of approx. AED5bn• Responsible for maintaining the asset quality of the designated portfolio through interim reviews, annual reviews and on-going monitoring and control, and escalation of issues as may be necessary• Serve as the second line of defence and escalate any breaches of policies and procedures, credit risk excesses and past-dues and related matters to coverage and other stakeholdersStakeholder Management• Secondary point of contact for the assigned portfolio and liaise with relationship and sales teams, product experts and portfolio management, and support functions including legal, compliance and operations• Subject matter expert for fundamental credit risk queries and provides support for any requests from regulators, auditors and other professionals• Where required, join coverage units for conference calls and meetings with client representatives – treasurer, finance director and CFO• Communicate with senior management to address any credit queries raise by Committee members• Managing direct reports – training and career development• Attend credit committees and senior management meetings where requiredOther Management Responsibilities• Management and oversight over Triple C process (internal early risk identification process) and present such customers to senior management.• Active participation in process review – for both post and pre-disbursement and suggest improvements• Ensure that subordinates maintain proper records for receipt, processing & disposal of credit proposals/ JETS for monitoring reports, internal/ external requirements• Organising and conducting trainings for credit analysts and business support staff

    Requirements• Preferred – Masters of Business Administration (MBA) from reputed Business School• Preferred – CFA Charter Holder, FRM Certification (from GARP)• Strong working knowledge of Financial Modeling, of business software applications, particularly spreadsheets.• 12 year’s Banking/ finance experience with min of 5 years in the Credit function• Good understanding of banking operations, Bank’s policies, procedures, guidelines, statutory requirements, market conditions.• Good understanding of regional markets• Expert in credit appraisals, due diligence, financial modeling• Documentation expertise, good understanding of LMA, ISDA etc.• High level of interpersonal and negotiation skills.• Excellent report writing skills

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Senior Frontend Developer (React + PHP) | GulfTalent

    Employment:

    Full Time

    GulfTalent is one of the largest online recruitment platforms in the Middle East, serving over 10 million users through its user-friendly website and mobile apps. The company’s stack includes Symfony, API Platform, React, React Native, AngularJS, MySQL and Elasticsearch. The applications are deployed using Ansible and Kubernetes. The development process is agile/SCRUM and the team takes pride in a regular delivery of new functionalities and improvements to the platform.The company is looking for a senior engineer to join its team as a Senior Frontend Developer (React + PHP). Based in the vibrant city of Dubai and working with a friendly multi-cultural team of full-stack engineers and product specialists, the role will provide technical leadership to the team and help build the scalable architecture needed to serve millions of users around the world. The successful candidate will receive a very attractive tax-free compensation.Main responsibilities:- Development of new features and improvements across all of the company projects- Overseeing adherence to technical best practices- Involvement in the entire software development lifecycle including technical analysis, architecture design, coding, code reviews, testing and release to production.- Undertaking front-end development, based on React, AngularJS, React Native and other technologies as needed.- Interacting with various stakeholders as needed including product, marketing, top management, finance, and technology partners

    Essential Requirements:- 4-8 years’ experience of web development and architecture design- Solid command of Javascript/TypeScript and at least one modern front-end framework (e.g. React, Angular, Vue, etc.)- Experience with responsive design patterns and mobile websites- Good understanding and experience of Linux and containerisation technologies- Superb coding and problem solving skills- Experience of product maintenance over time and managing legacy code- Excellent communication skills and ability to interact with senior stakeholders across all areas of the businessDesirable:- Experience of website performance / speed optimisation / Content Delivery Networks- Experience of PHP and Symfony- Experience of React Native- Degree from a leading university, ideally in Computer Science or Electrical Engineering- Deep personal interest in new web trends and technologies

    GulfTalent is one of the largest online portals serving the Middle East region. Founded in 2005, it is now used by 10 million individuals and 9,000 companies.

    GulfTalent is run by a seasoned team of young professionals with diverse backgrounds across different industries, including management consulting, private equity, finance, e-commerce, information technology, education and recruitment. The team also brings together a wealth of international experience across four continents.

    This is your chance to join a growing company and a winning team, and to work with creative, hard-working individuals in a fast-paced, energizing environment. Team members benefit from extensive training, excellent learning opportunities, competitive compensation packages and rapid promotion. More

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    Sr. Technical Program Manager (TPM) | Amazon.ae

    Employment:

    Full Time

    Sr. Technical Program Manager (TPM) , MENA 3P TechDESCRIPTION MENA Tech focuses on building innovative solutions for expanding Amazon business in UAE, KSA and Egypt. We are looking for an energetic, focused and skilled Technical Program Manager (TPM) to lead programs for one of the fastest growing businesses at Amazon and can help in building innovative & mission critical system software applications & tools.BASIC QUALIFICATIONS • Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline• 3+ years of experience leading software development projects• 2+ years of relevant software engineering experience.• Experienced in understanding and contributing to the technical architecture and design of a product/ feature(s).• Ability to understand and evaluate architectural designs for strengths and weaknesses and balance technical trade-offs against business ones.• Expert in writing technical documentations.

    PREFERRED QUALIFICATIONS • Track record for managing complex technology projects• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects• Solid foundation in service-oriented technologies to be able to understand service inter-dependencies and drive towards technical solutions for multi-tiered systems.• Experience with cross geographical project coordination and management• Experience developing Internet products and technologies• Ability to communicate effectively with technical and non-technical individuals• Excellent written and oral communication skills• Proven problem solving skills.• Strong organizational skills.

    Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae. More

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    Relationship Officer, Corporate Banking – UAE National | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:Maintain good relationships with Corporate clients, and assist RMs in keeping successful, optimal business with themPrincipal Accountability:• Process renewals and new credit proposals. Process excess and isolated requests for existing customers in timely and professional manner, with minimal involvement from the RM• Ensure timely and accurate credit administrations through timely completion of annual reviews and regular monitoring of financials, covenants and other parameters within the review cycle.• Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.• Analyse and evaluate information given by the customer such as project reports, feasibility reports, balance sheets, cash flows etc. to structure the credit lines, balancing the risk and reward. • Establish good liaison with customers for their day to day banking requirements and professionally manage security documentation requirements. • Establish effective and professional communication both internal and external to ensure turnaround time within designated parameters and higher client satisfaction levels• Conduct customer visits, whenever required for business requirements. • Monitor development and progress of Corporate deals and ensure quick action in case of any adverse development. • Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank. • Monitor the Early Warning Signs of deterioration of accounts and ensure to keep high quality of assets.

    Service and Quality:• Professional quality of credit proposals and internal / external communication, in line with the defined policies and procedures.• Strong autonomy and ability to work independently of RM.• Process excess and isolated requests for existing customers within defined TAT.• Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.Requirements:Education and Experience: • Degree in Economics or Finance or Business Management• 2-3 years of experience of Corporate Banking in a capacity of credit analyst / Relationship Officer with exposure to Corporate Banking in UAE.

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Graduate Recruitment Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesIndustry/SectorBusiness ServicesSpecialismIFS – Human Capital (HC)Management LevelManagerJob Description & SummaryA career in Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll help our local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Manager, you’ll work as part of a team of problem solvers in the graduate recruitment team, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: – Wing to wing process, recruitment of Graduates and Interns in Saudi Arabia. – Develop new skills outside of comfort zone. – Stakeholder management across various lines of service, act as main point of contact. – Building key relationships with universities in the Kingdom, making PWC an employer of choice, including Branding and executing on campus events. – Act to resolve issues which prevent you from working effectively. – Use multiple sources of information including broader stakeholder views to develop solutions and recommendations for the future. – Address sub-standard work or work that does not meet firm’s/client’s expectations. – Simplify complex messages, highlighting and summarising key points. – Uphold the firm’s code of ethics and business conduct. – A degree in HR or similar with CIPD qualification 5-8 years of experience in recruitment, graduate recruitment highly desirable. – Excellent communication and presentation skills.

    Minimum years experience required- A degree in HR or similar with CIPD qualification 5-8 years of experience in recruitment, graduate recruitment highly desirable. – Excellent communication and presentation skills.

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Manager, Sales & Advisory – UAE National | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:Front-line position to manage Sales & Advisory of Transaction Banking Products & Services of defined Coverage Area.Principal Accountabilities:The position represents an integral part of our Sales & Advisory Team working closely with assigned Coverage Teams (Institutional, Corporate & Islamic – primarily borrowing accounts), Unit Head TB Sales & Advisory and Head TB Sales & Advisory in originating and executing transaction banking opportunities through market leading Transaction Banking, Liquidity/Cash Management, Trade & Working Capital Digital Solutions, and providing on-going client management services to ensure ramp-up of further wallet penetration.• Responsible for annual revenue targets agreement for assigned portfolio.• Establish strong relationship with assigned clientele to be their first point of contact for new transaction banking cum trade opportunities & for providing professional advice on transaction technicalities.• Handling complex trade transactions/queries, proposing appropriate trade finance & transaction banking solutions through transaction banking products assessment note (TPAN) in conformity with client’s business model & bank’s underwriting standards, to competent authorities to facilitate decision making.• Conduct wallet assessment to determine new areas for wallet & products penetration. Account Planning for ETB/NTB clients carries prime scope of this position.• Keep track of assigned portfolio revenues, volumes and monitor against planned targets.• Cross sell other flow products i.e. Treasury to ensure multi-product relationship.• Solicit business/leads through bene-marketing of counter parties.• Ongoing Client Engagement through regular client visits and phone calls.• Ensure professional execution of services by liaising with coverage partners, Trade Ops, FI, Compliance and other internal stake holders• Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.• Facilitate capability enhancement of TB products selling techniques of the coverage team.• Keep abreast with recent developments in the local/international business environment & relevant market in-sights for betterment of the bank and existing product offerings.

    Requirements:Education and Experience:• Masters / Post Graduate Degree in Economics / Finance / Business Management• Overall banking experience of 10+ years with 4 to 6 years of experience in Trade / PCM products of Transaction Banking Sales function with local / MNC banks in UAE Market having expertise in handling Institutional / Corporate / Business segment clients from TB Products perspective.• Certification in Trade Finance will be an added advantage.• Commercial acumen and ability to prepare plans and strategies are essential.

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Tomorrow, Today – Digital Upskilling Stream – Senior Associate | PricewaterhouseCoopers

    Employment:

    Full Time

    Tomorrow, Today – Digital Upskilling stream – Senior Associate (experienced)Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Internal Firm Services – OtherManagement LevelSenior AssociateJob Description & SummaryResponsibilities:- Coordinate learning programmes within Digital Upskilling agenda: including planning, trainers/providers searching, scheduling, arrange required facilities for online and offline sessions, communication with learners, evaluation and reporting, and other arrangements (incl. programmes for senior leadership level)Support learners during their programmes journey: – Being in contact with the, checking the progress, helping to overcome challenges – Acting as a point of contact for learners, advising learners on their inquiries related to digital skills – Writing learning programmes related communications – Arranging and managing nomination process where needed – Hosting learning sessions where required – Being involved in the content design – Maintaining documentation about programmes content, trainers and participants – Working with LMS and online content creation tools – Working with large amount of data – importing/exporting LMS data, transforming and analyzing data, driving conclusions

    Experience: – Min 5 years of work experience preferable in a big cross-territory organization, with at least 2-3 years being a senior specialist in learning and development, programmes coordination, or project management areas – Experience to perform data analysis and reporting – Experience in programme coordination for senior management level – Experience of working with LMSs is preferred Interest to the area of digital skills is a must, experience within digital area is preferred – Curious critical thinker and problem solver – Ability to work with large data sets – Ability to learn quickly – Ability to implement things from high level plan to execution – Ability to multitask Resilience to uncertainty Skills & Personality traits: – Agility – Change resilience – Learning agility Optimism – Teaming – Creativity – Reframing – Curiosity – Communication – Service – Excellence – Innovation

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More