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      Operations Support Officer | Commercial Bank of Dubai (CBD)

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      Employment:

      Full Time

      Job Purpose:Support day-today Call Center operations to meet targeted Service Level, assist in scheduling agents on different shifts. Capacity planning, staffing, publishing MIS reports on daily, and monthly basis. Support team leaders in floor management and follow-up systems related issues and remedy tickets with IT and other departments, provide management with regular & comprehensive MIS reports for all teams operating in the contact Centre. Handle contact centre related projects and manage system accesses for all contact centre staff.Principal Accountabilities:• Delivery of Call Center Service Level targets as per agreed formula instructed by senior management.• Assist in shifts’ scheduling, agents annual leave planner. • Support in preparing call center Shifts’ schedule on monthly basis and make sure that sufficient number of agents are scheduled on each line and queue to meet the expected calls’ volumes with minimum abandoned rate.• Maintain balance to have optimum employee engagement while achieving the business objectives.• Support team leaders in managing the floor and agents’ breaks, movements, attendance, breaks, not-ready and log-out times, no- shows, swaps and overall agents’ productivity.• Monitoring Call Center systems performance, applications & hardware. • Follow up remedy tickets and provide management with analytical reports and feedback.• Supports in allocating call center staff system access and review internal control and risk management reports. • Granting, changing, deleting staff access as and when required in coordination with Ops TL.• Ensure that all policies, procedures and security measurements are being followed to control risk and save bank interest and assets.• Execute dynamic skill changes to drive staff efficiency and manage service levels

      Requirements:Education and Experience:• Graduate or post-graduate, preferably in commercially oriented discipline.• At least 2-3 years of overall Banking experience with specialized experience in Contact Center Operations• Should be well-versed in Excel and Power-point Presentation

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Head of Credit, Emerging Corporates | Commercial Bank of Dubai (CBD)

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      Employment:

      Full Time

      This senior position within our Emerging Corporates business unit focuses on targeting larger corporate clients with turnover of up to AED 300 million.This role is to manage and maintain the Credit appraisal process for Emerging Corporates Business as well as provide supplementary support for credit appraisal for other business segments as delegated.Primary responsibilities are as follows: Credit Appraisals• Review credit proposals to ensure completeness of supporting information / documents and compliance with Bank’s requirements.• Occasionally visiting clients to understand client’s business model and requirements, and accordingly recommending financing solutions• Conduct proper due diligence as to identification of gaps, if any in terms of disclosures/ information in proposals• Ensure that Credit proposals are complete and accurate and the credit Analysis covers all significant factors (Strengths & Risks) for proper decision making• Approval of ad-hoc credit requests within an agreed credit risk delegation framework• Presenting credit proposals to senior sanctioners and credit committee Portfolio Management• Manage portfolio of c.800 mid-sized and emerging corporate entities with approximate book size of approx. AED5bn• Responsible for maintaining the asset quality of the designated portfolio through interim reviews, annual reviews and on-going monitoring and control, and escalation of issues as may be necessary• Serve as the second line of defence and escalate any breaches of policies and procedures, credit risk excesses and past-dues and related matters to coverage and other stakeholdersStakeholder Management• Secondary point of contact for the assigned portfolio and liaise with relationship and sales teams, product experts and portfolio management, and support functions including legal, compliance and operations• Subject matter expert for fundamental credit risk queries and provides support for any requests from regulators, auditors and other professionals• Where required, join coverage units for conference calls and meetings with client representatives – treasurer, finance director and CFO• Communicate with senior management to address any credit queries raise by Committee members• Managing direct reports – training and career development• Attend credit committees and senior management meetings where requiredOther Management Responsibilities• Management and oversight over Triple C process (internal early risk identification process) and present such customers to senior management.• Active participation in process review – for both post and pre-disbursement and suggest improvements• Ensure that subordinates maintain proper records for receipt, processing & disposal of credit proposals/ JETS for monitoring reports, internal/ external requirements• Organising and conducting trainings for credit analysts and business support staff

      Requirements• Preferred – Masters of Business Administration (MBA) from reputed Business School• Preferred – CFA Charter Holder, FRM Certification (from GARP)• Strong working knowledge of Financial Modeling, of business software applications, particularly spreadsheets.• 12 year’s Banking/ finance experience with min of 5 years in the Credit function• Good understanding of banking operations, Bank’s policies, procedures, guidelines, statutory requirements, market conditions.• Good understanding of regional markets• Expert in credit appraisals, due diligence, financial modeling• Documentation expertise, good understanding of LMA, ISDA etc.• High level of interpersonal and negotiation skills.• Excellent report writing skills

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

    • 63 Shares189 Views

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      Android App Developer | Melodica

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      Employment:

      Full Time

      We are urgently looking for a highly experienced Microsoft Dynamics 365 Finance and Operations Developer to lead digital transformation journey and be responsible for the on-going development phases of Microsoft Dynamics 365 F&O as well as designing and developing integrations and PowerAppsJob Responsibilities• Working on full life-cycle implementations of Microsoft Dynamics 365 Finance and Operations solutions• Architecting, Implementing and converting functional requirements into customizations on Microsoft Dynamics 365 using X++ and .NET, C#, MorphX, Web-services programming languages• Execute all phases of software development to include design and planning, Fit-Gap Analysis, development, unit testing, QA testing, installation, deployment, production support, and documentation• Data Migration and Integration cycle from requirement gathering until the production phase including testing• Perform debugging and testing of all Dynamics 365 Finance and Operations code and assist with any issues related to production or development environments• Customize and develop on Microsoft Dynamics 365 Finance and Operations features and build all related reports used in using X++ and visual studio, SSRS, SSIS• Fully utilizes Microsoft Technology and ALM stack (LCS, BPM, VSTS, Task guides, PowerApps, Office 365)• Support key users in system integration acceptance testing• Code checks in and maintenance using Azure DevOps• Design and develop Office 365 applications and solutions (Power Automate (Flow), Power Apps, Power BI, Power virtual agents, SharePoint Online).• Experience in building re-usable components• Experience in designing, creating, and testing Power Apps solutions in large-scale environments

      Requirements• Bachelor degree. 3-5 years of experience with developing Microsoft Dynamics 365 Finance and Operations applications• Experience with Visual Studio, X++, .NET and Microsoft SQL development• Deep knowledge in Application Integration Framework (AIF), Enterprise Portal, Workflows and Reporting in Dynamics D365• Excellent written and verbal communication skills• Able to Research and learn new technology independently• Able to develop (RESTful) API, Odata, and data entities• Experience in related technologies like Azure DevOps (ADO), Power platform, Logic Apps• Experience in using LCS, performing code deployments, migrating data from other systems to Dynamics D365• Code Management & Sharing with GitHub• Certifications in Microsoft Dynamics D365• Experience with web JS frameworks (jQuery, Angular JS, TypeScript)• Experience with Microsoft Azure (IaaS, PaaS)• Experience in upgrading to the latest releases of Dynamics 365 (code and data upgrade)• Experience in complex data migration (using DIXF, third party tools, Atlas and custom development)• Proven Experience in complex integration development (web services, DIXF, .NET custom client-server applications, knowledge of standard web services and integration protocols oData, SOAP, JSON, REST, SSIS, direct SQL, Azure logic apps)• Experience with two or more MS Dynamics functional areas, preferably: Finance, Retail, Inventory, Marketing and other modules• Describe and implement use-cases for power platform apps and services (Common data service, Solid understanding and commercial experience of developing sophisticated Canvas applications (including offline capability).• Solid understanding of configuring Common Data Service (CDS)/Data verse security• Creating SPFx Webparts (SharePoint Framework)

      Melodica Music and Dance Institutue is a music institute in Dubai, UAE established and registered under the Knowledge and Human Development Authority. Melodica have been operating since 2013 and are one of the top-rated independent music schools in Dubai with six branches across Dubai with a further four opening over 2018-2020.

      Melodica is registered with ABRSM, Trinity and RAD and specialise in teaching piano, vocals, guitar, violin, drums, saxophone, flute, ballet and hip hop for all age groups. With over 100 teachers from a variety of different backgrounds and nationalities including Russia, Ukraine, Poland, Serbia, Turkey, Bulgaria, Belarus, UK, South Africa, India, Canada and US, Melodica is a truly international school. More

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      Senior Frontend Developer (React + PHP) | GulfTalent

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      Employment:

      Full Time

      GulfTalent is one of the largest online recruitment platforms in the Middle East, serving over 10 million users through its user-friendly website and mobile apps. The company’s stack includes Symfony, API Platform, React, React Native, AngularJS, MySQL and Elasticsearch. The applications are deployed using Ansible and Kubernetes. The development process is agile/SCRUM and the team takes pride in a regular delivery of new functionalities and improvements to the platform.The company is looking for a senior engineer to join its team as a Senior Frontend Developer (React + PHP). Based in the vibrant city of Dubai and working with a friendly multi-cultural team of full-stack engineers and product specialists, the role will provide technical leadership to the team and help build the scalable architecture needed to serve millions of users around the world. The successful candidate will receive a very attractive tax-free compensation.Main responsibilities:- Development of new features and improvements across all of the company projects- Overseeing adherence to technical best practices- Involvement in the entire software development lifecycle including technical analysis, architecture design, coding, code reviews, testing and release to production.- Undertaking front-end development, based on React, AngularJS, React Native and other technologies as needed.- Interacting with various stakeholders as needed including product, marketing, top management, finance, and technology partners

      Essential Requirements:- 4-8 years’ experience of web development and architecture design- Solid command of Javascript/TypeScript and at least one modern front-end framework (e.g. React, Angular, Vue, etc.)- Experience with responsive design patterns and mobile websites- Good understanding and experience of Linux and containerisation technologies- Superb coding and problem solving skills- Experience of product maintenance over time and managing legacy code- Excellent communication skills and ability to interact with senior stakeholders across all areas of the businessDesirable:- Experience of website performance / speed optimisation / Content Delivery Networks- Experience of PHP and Symfony- Experience of React Native- Degree from a leading university, ideally in Computer Science or Electrical Engineering- Deep personal interest in new web trends and technologies

      GulfTalent is one of the largest online portals serving the Middle East region. Founded in 2005, it is now used by 10 million individuals and 9,000 companies.

      GulfTalent is run by a seasoned team of young professionals with diverse backgrounds across different industries, including management consulting, private equity, finance, e-commerce, information technology, education and recruitment. The team also brings together a wealth of international experience across four continents.

      This is your chance to join a growing company and a winning team, and to work with creative, hard-working individuals in a fast-paced, energizing environment. Team members benefit from extensive training, excellent learning opportunities, competitive compensation packages and rapid promotion. More

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      Relationship Officer, Corporate Banking – UAE National | Commercial Bank of Dubai (CBD)

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      Employment:

      Full Time

      Job Purpose:Maintain good relationships with Corporate clients, and assist RMs in keeping successful, optimal business with themPrincipal Accountability:• Process renewals and new credit proposals. Process excess and isolated requests for existing customers in timely and professional manner, with minimal involvement from the RM• Ensure timely and accurate credit administrations through timely completion of annual reviews and regular monitoring of financials, covenants and other parameters within the review cycle.• Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.• Analyse and evaluate information given by the customer such as project reports, feasibility reports, balance sheets, cash flows etc. to structure the credit lines, balancing the risk and reward. • Establish good liaison with customers for their day to day banking requirements and professionally manage security documentation requirements. • Establish effective and professional communication both internal and external to ensure turnaround time within designated parameters and higher client satisfaction levels• Conduct customer visits, whenever required for business requirements. • Monitor development and progress of Corporate deals and ensure quick action in case of any adverse development. • Comply with internal audit requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank. • Monitor the Early Warning Signs of deterioration of accounts and ensure to keep high quality of assets.

      Service and Quality:• Professional quality of credit proposals and internal / external communication, in line with the defined policies and procedures.• Strong autonomy and ability to work independently of RM.• Process excess and isolated requests for existing customers within defined TAT.• Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.Requirements:Education and Experience: • Degree in Economics or Finance or Business Management• 2-3 years of experience of Corporate Banking in a capacity of credit analyst / Relationship Officer with exposure to Corporate Banking in UAE.

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

    • 163 Shares169 Views

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      Manager, Sales & Advisory – UAE National | Commercial Bank of Dubai (CBD)

      by

      Employment:

      Full Time

      Job Purpose:Front-line position to manage Sales & Advisory of Transaction Banking Products & Services of defined Coverage Area.Principal Accountabilities:The position represents an integral part of our Sales & Advisory Team working closely with assigned Coverage Teams (Institutional, Corporate & Islamic – primarily borrowing accounts), Unit Head TB Sales & Advisory and Head TB Sales & Advisory in originating and executing transaction banking opportunities through market leading Transaction Banking, Liquidity/Cash Management, Trade & Working Capital Digital Solutions, and providing on-going client management services to ensure ramp-up of further wallet penetration.• Responsible for annual revenue targets agreement for assigned portfolio.• Establish strong relationship with assigned clientele to be their first point of contact for new transaction banking cum trade opportunities & for providing professional advice on transaction technicalities.• Handling complex trade transactions/queries, proposing appropriate trade finance & transaction banking solutions through transaction banking products assessment note (TPAN) in conformity with client’s business model & bank’s underwriting standards, to competent authorities to facilitate decision making.• Conduct wallet assessment to determine new areas for wallet & products penetration. Account Planning for ETB/NTB clients carries prime scope of this position.• Keep track of assigned portfolio revenues, volumes and monitor against planned targets.• Cross sell other flow products i.e. Treasury to ensure multi-product relationship.• Solicit business/leads through bene-marketing of counter parties.• Ongoing Client Engagement through regular client visits and phone calls.• Ensure professional execution of services by liaising with coverage partners, Trade Ops, FI, Compliance and other internal stake holders• Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.• Facilitate capability enhancement of TB products selling techniques of the coverage team.• Keep abreast with recent developments in the local/international business environment & relevant market in-sights for betterment of the bank and existing product offerings.

      Requirements:Education and Experience:• Masters / Post Graduate Degree in Economics / Finance / Business Management• Overall banking experience of 10+ years with 4 to 6 years of experience in Trade / PCM products of Transaction Banking Sales function with local / MNC banks in UAE Market having expertise in handling Institutional / Corporate / Business segment clients from TB Products perspective.• Certification in Trade Finance will be an added advantage.• Commercial acumen and ability to prepare plans and strategies are essential.

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

    • 113 Shares149 Views

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      Performance Improvement Manager | Commercial Bank of Dubai (CBD)

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      Employment:

      Full Time

      Job Purpose:The role is to ensure effective control assurance of the 1st line of defense and drive performance improvement across the operations function in terms of reducing cost-to-serve, turnaround times and proactively identifying resilience gaps. The role holder will be tasked with designing, developing, and implementing control assurance and control improvement across the COO function. This role is based within the COO function encompassing the functional areas of IT, Operations, Transformation, and Support services. The COO function aims to become a best-in-class operating function in the bank and this role plays a crucial part in enabling that purpose; the role is both inward looking (within the COO function) and outward looking (delivering performance improvement for other CBD stakeholders).Principal Accountabilities:• Identify relevant control processes and frameworks and recommend improvements in business processes and controls. • Implementing controls and frameworks following the methodology and strategy set by the Head of Resilience and Performance Improvement• Testing the controls over the 1st line of defense activities within the units that make up the COO function• Executes against a pre-arranged review plan to evaluate both: impacted units for performance improvement and to evaluate the design/effectiveness of key controls within the COO function• Identify key areas of concern or risk and support the development of specific programs that will address the primary requirements of resilience and performance improvements• Ensure document policies and procedures (e.g. SOPs) remain current and are aligned to the processes taking place• Identifying key areas of performance improvement to reduce their cost of unit processing, improve their turn-around-time, and/or enhance productivity• Implement performance improvement initiatives in conjunction with stakeholders and track results to ensure sustainable results• Review regulatory impact on controls and implement changes as necessary• Ensure controls are regularly review and the effectiveness tested• Sufficiently document resilience testing details and results• Monitor and analyse KRIs and operational metrics• Maintain performance tracking and control databases• Assist in the timeline remediation of issues, including internal/external audit observations and regulatory findings.• Undertake special projects as assigned• Exhibit solid time management to complete reviews scheduled in a timely manner• Conduct annual operating performance risk assessments to ensure that department performance is aligned to stakeholder expectations• Execute on a compliance risk & control testing plan; including all remediation• Identify and escalate management self-identified-issues in a timely manner

      Requirements:Education and Experience:• Minimum of a bachelor’s degree• Background in Banking, risk management and / or internal audit; Audit, Risk or Compliance professional designation preferred• Ability to understand and identify key risks and controls that require testing within processes• Analytical and review skills with the ability to draw the correct conclusions from reviews• Time management and organization skills with the ability to prioritize and multi-task• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business/function

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

    • 63 Shares179 Views

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      Assistant Vice President | Charterhouse

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      Employment:

      Full Time

      Charterhouse are currently managing a search for one of our leading financial services clients whom are in the process of looking to hire an Assistant Vice President (AVP) of Tax for their MENA business units.At a regional level, this AVP shall take ownership for the compilation and preparation of all Value Added Tax (VAT) accounts whilst manging the submittal and filing processes with the required regulator. In conjunction, this role shall also focus towards any Corporate Income Tax (CIT) & Foreign Account Tax Compliance Act (FATCA) that may apply across the jurisdictions, managed-out of the Dubai hub. Away from the monthly reporting aspects of the role, the AVP shall also be required to manage an advisory undertaking; that in turn manages any internal support, documentation and administrative aspects of the tax returns and payments. Finally, and as part of an ongoing project, this role will also be involved in the upgrade and development of both tax reporting procedures, policies and the systems-based filing.

      The client will look recruit a professionally trained candidate; which in this case will be a Chartered Accountant (ACA, ACCA or CPA) and/or a qualified Association of Tax Technicians (ATT). In conjunction, the applicants shall be required to demonstrate 3 to 4 years of experience within an in-house or consultancy-based tax position, with a strong and tailored focus toward primarily VAT accounting and reporting. Furthermore, the successful candidate shall be required to manage any audit and regulatory aspects, whilst also presenting a capability to communicate at all level across the regional operation, to ensure strong controls, compliance and tax efficiencies. As a final criterion, the client will also look towards applicants whom have exposure to the banking and/or financial services sector. This is a critical aspect to ensure that the successful candidate can bring a baseline knowledge of financial products & services and any aligned taxation nuances and intricacies.

      The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

      Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More